Patents by Inventor Patrick An Nguyen

Patrick An Nguyen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9684741
    Abstract: A query may be applied against search engines that respectively return a set of search results relating to various items discovered in the searched data sets. However, presenting numerous and varied search results may be difficult on mobile devices with small displays and limited computational resources. Instead, search results may be associated with search domains representing various information types (e.g., contacts, public figures, places, projects, movies, music, and books) and presented by grouping search results with associated query domains, e.g., in a tabbed user interface. The query may be received through an input device associated with a particular input domain, and may be transitioned to the query domain of a particular search engine (e.g., by recognizing phonemes of a voice query using an acoustic model; matching phonemes with query terms according to a pronunciation model; and generating a recognition result according to a vocabulary of an n-gram language model.
    Type: Grant
    Filed: June 5, 2009
    Date of Patent: June 20, 2017
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Xiao Li, Patrick Nguyen, Geoffrey Zweig, Alejandro Acero
  • Patent number: 9558743
    Abstract: In one implementation, a computer-implemented method includes receiving, at a computer system, a request to predict a next word in a dialog being uttered by a speaker; accessing, by the computer system, a neural network comprising i) an input layer, ii) one or more hidden layers, and iii) an output layer; identifying the local context for the dialog of the speaker; selecting, by the computer system and using a semantic model, at least one vector that represents the semantic context for the dialog; applying input to the input layer of the neural network, the input comprising i) the local context of the dialog and ii) the values for the at least one vector; generating probability values for at least a portion of the candidate words; and providing, by the computer system and based on the probability values, information that identifies one or more of the candidate words.
    Type: Grant
    Filed: April 16, 2013
    Date of Patent: January 31, 2017
    Assignee: Google Inc.
    Inventors: Noah B. Coccaro, Patrick An Nguyen
  • Publication number: 20170026517
    Abstract: A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.
    Type: Application
    Filed: March 31, 2016
    Publication date: January 26, 2017
    Inventors: Patrick NGUYEN, Matthew OSHRY, Michael BODELL
  • Publication number: 20160364441
    Abstract: A system predicts the intent of a user and proactively offers to perform a query that satisfies that intent. Upon the user's acceptance of the offer, the system begins a search for related information. The system examines such factors as search terms typed or spoken by said user, historical attributes of said user, historical journey attributes of said user, current journey attributes of said user, user location, user movement, current time, user profile, user calendar, user information stored on, or associated with, a device within the user's possession. The system then makes a prediction of any of the user's intent, query category, and issue category. Based upon the results of the system's prediction, a query that is relevant to the user's intent and/or issue categories is presented and, upon the user's command, the results of the search are returned to the user.
    Type: Application
    Filed: August 24, 2016
    Publication date: December 15, 2016
    Inventors: Patrick Nguyen, Trey Lindseth, Quang Nguyen
  • Patent number: 9493381
    Abstract: Catalytic process for the partial conversion of a gaseous mixture containing carbon monoxide and hydrogen into a mixture of hydrocarbons, including bringing the said gaseous mixture into contact with a solid catalyst, the solid catalyst having a porous support with a composite material including SiC and a titanium carbide and/or a titanium oxide, and an active phase. The support is prepared in the form of grains, beads, or extrudates, or in the form of cylinders or sheets of cellular foam.
    Type: Grant
    Filed: May 31, 2012
    Date of Patent: November 15, 2016
    Assignees: SICAT LLC, TOTAL S.A., CENTRE NATIONAL DE LA RECHERCHE SCIENTIFIQUE, UNIVERSITE DE STRASBOURG
    Inventors: Francis Luck, Charlotte Pham, Patrick Nguyen, Cuong Pham-Huu, Benoit De Tymowski
  • Patent number: 9460237
    Abstract: A system predicts the intent of a user and proactively offers to perform a query that satisfies that intent. Upon the user's acceptance of the offer, the system begins a search for related information. The system examines such factors as search terms typed or spoken by said user, historical attributes of said user, historical journey attributes of said user, current journey attributes of said user, user location, user movement, current time, user profile, user calendar, user information stored on, or associated with, a device within the user's possession. The system then makes a prediction of any of the user's intent, query category, and issue category. Based upon the results of the system's prediction, a query that is relevant to the user's intent and/or issue categories is presented and, upon the user's command, the results of the search are returned to the user.
    Type: Grant
    Filed: May 2, 2013
    Date of Patent: October 4, 2016
    Assignee: 24/7 CUSTOMER, INC.
    Inventors: Patrick Nguyen, Trey Lindseth, Quang Nguyen
  • Patent number: 9416066
    Abstract: Catalysts supports and catalysts capable of being used in heterogeneous catalysis. The catalyst support belongs to the porous supports based on silicon carbide (SiC), in particular, based on ?-SiC, modified by a surface deposit of TiO2.
    Type: Grant
    Filed: June 24, 2013
    Date of Patent: August 16, 2016
    Assignees: Sicat Catalysts, Inc., Centre National de la Recherche Scientifique, Universite de Strasbourg
    Inventors: Yuefeng Liu, Cuong Pham-Huu, Patrick Nguyen, Charlotte Pham
  • Publication number: 20160154828
    Abstract: An apparatus and method is provided for creating, updating, and deleting business rules with ease by use of a rule manager. Business rules are represented as tables that map a set of inputs to a set of outputs. Inputs are represented as enumerations with predefined allowable values. All possible unique combinations of values for a given set of inputs are automatically generated, and a business user can then set the outputs for each desired input value combination.
    Type: Application
    Filed: February 4, 2016
    Publication date: June 2, 2016
    Inventor: Patrick NGUYEN
  • Patent number: 9330117
    Abstract: An apparatus and method is provided for creating, updating, and deleting business rules with ease by use of a rule manager. Business rules are represented as tables that map a set of inputs to a set of outputs. Inputs are represented as enumerations with predefined allowable values. All possible unique combinations of values for a given set of inputs are automatically generated, and a business user can then set the outputs for each desired input value combination.
    Type: Grant
    Filed: June 3, 2013
    Date of Patent: May 3, 2016
    Assignee: 24/7 CUSTOMER, INC.
    Inventor: Patrick Nguyen
  • Patent number: 9325845
    Abstract: A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.
    Type: Grant
    Filed: June 20, 2013
    Date of Patent: April 26, 2016
    Assignee: 24/7 Customer, Inc.
    Inventors: Patrick Nguyen, Andrew Chang, Vedavyas Kadudas, Matt Oshry, Michael Bodell
  • Publication number: 20150191401
    Abstract: Catalysts supports and catalysts capable of being used in heterogeneous catalysis. The catalyst support belongs to the porous supports based on silicon carbide (SiC), in particular, based on ?-SiC, modified by a surface deposit of TiO2.
    Type: Application
    Filed: June 24, 2013
    Publication date: July 9, 2015
    Inventors: Yuefeng Liu, Cuong Pham-Huu, Patrick Nguyen, Charlotte Pham
  • Publication number: 20140330769
    Abstract: A system predicts the intent of a user and proactively offers to perform a query that satisfies that intent. Upon the user's acceptance of the offer, the system begins a search for related information. The system examines such factors as search terms typed or spoken by said user, historical attributes of said user, historical journey attributes of said user, current journey attributes of said user, user location, user movement, current time, user profile, user calendar, user information stored on, or associated with, a device within the user's possession. The system then makes a prediction of any of the user's intent, query category, and issue category. Based upon the results of the system's prediction, a query that is relevant to the user's intent and/or issue categories is presented and, upon the user's command, the results of the search are returned to the user.
    Type: Application
    Filed: May 2, 2013
    Publication date: November 6, 2014
    Applicant: 24/7 CUSTOMER, INC.
    Inventors: Patrick NGUYEN, Trey LINDSETH, Quang NGUYEN
  • Publication number: 20140194542
    Abstract: Catalytic process for the partial conversion of a gaseous mixture containing carbon monoxide and hydrogen into a mixture of hydrocarbons, including bringing the said gaseous mixture into contact with a solid catalyst, the solid catalyst having a porous support with a composite material including SiC and a titanium carbide and/or a titanium oxide, and an active phase. The support is prepared in the form of grains, beads, or extrudates, or in the form of cylinders or sheets of cellular foam.
    Type: Application
    Filed: May 31, 2012
    Publication date: July 10, 2014
    Inventors: Francis Luck, Charlotte Pham, Patrick Nguyen, Cuong Pham-Huu, Benoit De Tymowski
  • Publication number: 20130343534
    Abstract: A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.
    Type: Application
    Filed: June 20, 2013
    Publication date: December 26, 2013
    Inventors: Patrick NGUYEN, Andrew CHANG, Vedavyas KADUDAS, Matt OSHRY, Michael BODELL
  • Publication number: 20130332411
    Abstract: An apparatus and method is provided for creating, updating, and deleting business rules with ease by use of a rule manager. Business rules are represented as tables that map a set of inputs to a set of outputs. Inputs are represented as enumerations with predefined allowable values. All possible unique combinations of values for a given set of inputs are automatically generated, and a business user can then set the outputs for each desired input value combination.
    Type: Application
    Filed: June 3, 2013
    Publication date: December 12, 2013
    Inventor: Patrick NGUYEN
  • Patent number: 8600746
    Abstract: Audio data that encodes an utterance of a user is received. It is determined that the user has been classified as a novice user of a speech recognizer. A speech recognizer setting is selected that is used by the speech recognizer in generating a transcription of the utterance. The selected speech recognizer setting is different than a default speech recognizer setting that is used by the speech recognizer in generating transcriptions of utterances of users that are not classified as novice users. The selected speech recognizer setting results in increased speech recognition accuracy in comparison with the default setting. A transcription of the utterance is obtained that is generated by the speech recognizer using the selected setting.
    Type: Grant
    Filed: October 11, 2012
    Date of Patent: December 3, 2013
    Assignee: Google Inc.
    Inventors: Xin Lei, Patrick An Nguyen
  • Publication number: 20130317993
    Abstract: A customer support system exchanges customer data, such as the customer's identity, activity, etc. across multiple channels to enable better customer service. A further embodiment of the invention collects user interaction data from non-CCS channels, such as Facebook® posts, and predicts the intent of customer to provide services to the customer accordingly.
    Type: Application
    Filed: February 8, 2013
    Publication date: November 28, 2013
    Applicant: 24/7 CUSTOMER, INC.
    Inventors: Eric WASSERMAN, Patrick NGUYEN, Andrew CHANG
  • Publication number: 20120215630
    Abstract: Embodiments of a computer-implemented advertisement display system are disclosed. In one embodiment, the system includes a speech recognition component that processes a video clip and produces a corresponding collection of speech recognition data indicative of an audio portion of the video clip. The system also includes a collection of advertising material. An advertisement selection component selects an advertisement from the collection of advertising material based on the corresponding collection of speech recognition data. The system also includes a display. An advertisement presentation component displays an indication of the selected advertisement on the display during a simultaneous display of the video clip.
    Type: Application
    Filed: April 30, 2012
    Publication date: August 23, 2012
    Applicant: MICROSOFT CORPORATION
    Inventors: Arungunram C. Surendran, Patrick Nguyen, Milind V. Mahajan
  • Patent number: 8190479
    Abstract: Embodiments of a computer-implemented advertisement display system are disclosed. In one embodiment, the system includes a speech recognition component that processes a video clip and produces a corresponding collection of speech recognition data indicative of an audio portion of the video clip. The system also includes a collection of advertising material. An advertisement selection component selects an advertisement from the collection of advertising material based on the corresponding collection of speech recognition data. The system also includes a display. An advertisement presentation component displays an indication of the selected advertisement on the display during a simultaneous display of the video clip.
    Type: Grant
    Filed: June 6, 2008
    Date of Patent: May 29, 2012
    Assignee: Microsoft Corporation
    Inventors: Arungunram C. Surendran, Patrick Nguyen, Milind V. Mahajan
  • Patent number: 8060358
    Abstract: A computing system configured to produce an optimized translation hypothesis of text input into the computing system. The computing system includes a plurality of translation machines. Each of the translation machines is configured to produce their own translation hypothesis from the same text. An optimization machine is connected to the plurality of translation machines. The optimization machine is configured to receive the translation hypotheses from the translation machines. The optimization machine is further configured to align, word-to-word, the hypotheses in the plurality of hypotheses by using a hidden Markov model.
    Type: Grant
    Filed: June 27, 2008
    Date of Patent: November 15, 2011
    Assignee: Microsoft Corporation
    Inventors: Xiaodong He, Mei Yang, Jianfeng Gao, Patrick Nguyen