Abstract: Social customer service and support systems integrated with social media and social networks are disclosed. More particularly, a social customer care platform system is disclosed to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.

Abstract: Various embodiments of the present disclosure can include systems, methods, and non-transitory computer readable media configured to receive at least one database query to be executed. At least one computation graph corresponding to the at least one database query is generated. The computation graph is transformed to an optimized computation graph. The respective portions of the optimized computation graph are distributed to a plurality of distributed computing systems for execution. A result for the at least one database query is provided.

Abstract: Audio data that encodes an utterance of a user is received. It is determined that the user has been classified as a novice user of a speech recognizer. A speech recognizer setting is selected that is used by the speech recognizer in generating a transcription of the utterance. The selected speech recognizer setting is different than a default speech recognizer setting that is used by the speech recognizer in generating transcriptions of utterances of users that are not classified as novice users. The selected speech recognizer setting results in increased speech recognition accuracy in comparison with the default setting. A transcription of the utterance is obtained that is generated by the speech recognizer using the selected setting.

Abstract: A social customer care platform system is disclosed. The system is integrated with social media and social networks. The system allows customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. High volume customer interactions are managed and tracked and Internet social network posts relevant to a business's products or services are monitored along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions. The system includes role specific user-interface and functionality for social customer service and support environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes.

Abstract: Social customer service and support systems integrated with social media and social networks are disclosed. A social customer care platform allows customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions. It includes role specific user-interface and functionality for social customer service and support environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes.

Abstract: Various embodiments of the present disclosure can include systems, methods, and non-transitory computer readable media configured to receive at least one database query to be executed. Code corresponding to the at least one database query can be generated. One or more optimizations to the generated code can be performed to produce specialized modular code. The one or more optimizations can include Just-In-Time (JIT) compilation techniques. Respective portions of the code can be distributed to a plurality of distributed computing systems for execution, wherein each of the distributed computing systems is connected to a portion of the plurality of distributed computing systems. A result for the at least one database query can be provided.

Abstract: Various embodiments can include systems, methods, and non-transitory computer readable media configured to receive at least one operation to be performed using (i) first data that is managed by a first computing system and (ii) second data that is managed by a second computing system, the operation being received through an interface provided by the computing system, and wherein the operation is based at least in part on a Structured Query Language (SQL). At least one optimization can be performed based at least in part on the operation. The operation can be executed using at least the first data and the second data. A result generated can be provided upon executing the operation through the interface provided by the computing system. The computing system, the first computing system, and the second computing system are each able to concurrently process, access, and create at least a portion of the generated result.

Abstract: The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.

Abstract: The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.

Abstract: Social customer service and support systems integrated with social media and social networks are disclosed. A social customer care platform allows customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions. It includes role specific user-interface and functionality for social customer service and support environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes.

Abstract: A social customer care platform system is disclosed. The system is integrated with social media and social networks. The system allows customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. High volume customer interactions are managed and tracked and Internet social network posts relevant to a business's products or services are monitored along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions. The system includes role specific user-interface and functionality for social customer service and support environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes.

Abstract: A computer-implemented system is disclosed for providing a platform for managing a campaign for publishing data content on social networks to increase audience member reaction to the data content.

Abstract: An image processing method including: determining whether an operation mode of a system is a control mode for still image display or a view mode for video display; and performing processing in accordance with the operation mode. Processing in the control mode includes: specifying a specific video frame image including a suitable image of a subject of image processing, from among video frame images of a video constituted of a plurality of video frame images each including an image of the subject; displaying the specific video frame image as a still image; and receiving control related to image processing from a user. Processing in the view mode includes: performing image processing with respect to each video frame image that is input, one video frame image at a time; and displaying the result of image processing for the user to view.

Abstract: A reduced vibration structure comprises honeycomb and a vibration damping coating on at least a portion of the internal surface of at least a portion of the cells of the honeycomb. The vibration damping coating is formed by curing a coating composition comprising acrylic polymer or copolymer emulsion and a vibration damping filler. The structure can include an adhesive coupled to both the upper surface and the lower surface of the honeycomb and two pieces of sheathing coupled to the adhesive, one on the upper surface and one on the lower surface of the honeycomb.

Abstract: An efficient method and system for estimating an optimal focus position for capturing an image are presented. Embodiments of the present invention initially determine an initial lens position dataset. Then, scores are calculated for each value of the initial lens position dataset producing a plurality of scores. Embodiments of the present invention then determine an optimum focus position through interpolation and extrapolation by relating the initial lens position dataset to the score dataset, in which the score dataset comprises of the plurality of scores.

Abstract: An image processing device generates a make-up image when a make-up coating material is applied to a part of a subject appearing in a source image by processing the source image. A color range of pixels forming a coating material application layer is obtained by expanding a color range of pixels composing the part of the subject by a ratio of a color representing pixels composing the subject to a color of the make-up coating material. Values of pixels of the coating material application layer are obtained by mapping values of pixels of the source image to the color range of the coating material application layer.

Abstract: Disclosed is a method for processing sensor data in an image processor that implements at least one image enhancement process, the method comprising: a) performing a skin tone detection operation to identify skin tone areas in the sensor data; b) selectively modifying at least one image enhancement process for the identified skin tone areas; and c) applying the at least one modified image enhancement process to the identified skin tone areas.

Abstract: A system and method for enhanced automatic monoimaging. Embodiments of the present invention are operable for configuring a first camera based on a configuration determination by a second camera. The method includes capturing a first image with the first camera and determining an optical configuration based on an optical measurement performed by a second camera. In one embodiment, the second camera comprises a lower resolution sensor than a sensor of the first camera. The method further includes sending the optical configuration from the second camera to the first camera and adjusting a configuration of the first camera based on the optical configuration. The method further includes capturing a second image with the first camera. The first image and the second image may be preview images.

Abstract: The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.