Abstract: Queue techniques which use a beacon to detect customers. An example queue method includes receiving a message containing an identifier and contact information from a mobile communication device carried by a customer within communication range of a beacon, establishing a position of the customer in a queue, and sending a reply message to the mobile communication device at the contact information containing queue information.

Abstract: A check-in method which streamlines the customer experience by automating many check-in steps. An example method involving passenger check-in for a flight includes wirelessly transmitting signals by a mobile communication device, receiving within a check-in area a response message from an airline system by the mobile communication device, sending check-in information to the airline system by the mobile communication device in response to the message, and receiving a mobile boarding pass from the airline system by the mobile communication device.

Abstract: A low cost compact kiosk for media disc vending or rental is described. Reduced height and an effective disc drop arrangement allow gravity fed dispensing of media discs simplifying design by eliminating complex robotics requiring trained personnel for maintenance. One such kiosk is approximately 76 cm (30 inches)×58 cm (23 inches)×15 cm (6 inches) and can hold at least 375 standard 1.2 mm thick by 12 cm diameter DVDs.

Abstract: A check-in system and method for lodging establishments which facilitates faster check-in. An example method includes creating a record of a reservation for a prospective guest including contact information associated with a mobile communication device of the prospective guest, determining from the record that the first night of the reservation is within a predetermined number of days, sending a message to the mobile communication device of the prospective guest using the contact information, the message including a check-in reminder and a hyperlink to a check-in web page, providing the check-in web page to the mobile communication device in response to selection of the hyperlink by the prospective guest, receiving check-in information entered into the check-in web page by the guest from the mobile communication device, and providing a confirmation web page including confirmation details of the reservation and a confirmation code containing reservation information.

Abstract: A system and method of managing promotions of different goods or services at lodging establishments which is directed to reducing distressed inventories of a variety of different goods or services offered at the lodging establishments. An example method includes connecting to different property systems which manage sales of goods or services, obtaining reservation data and guest data from the different property systems, comparing the reservation data to predetermined thresholds to determine distressed inventories of the goods or services of the property systems, obtaining promotions directed to the distressed inventories, determining customers to receive the promotions of the distressed inventories, and sending the promotions to the customers.

Abstract: A security kiosk which allows travelers to process themselves through a security checkpoint. An example security kiosk includes an identification device, communications circuitry, a security scanner for examining a traveler and items accompanying the traveler, and a processor for obtaining identification information from the traveler using the identification device, for connecting to a host computer system using the communications circuitry, for determining whether the traveler has previously checked in from the host computer system, for checking in the traveler when the traveler has not previously checked in, for reading a check-in document when the traveler has previously checked in, and for operating the security scanner.

Abstract: A dedicated self-service return terminal is provided for receiving returned media on which entertainment data is stored. The dedicated self-service return terminal comprises a media transporter having a media return slot through which returned media can be received from a customer returning the media, a removable media storage bin for storing returned media which has been received through the slot, a container having a chamber in which the media storage bin is installed when the media storage bin is in use, a sliding mechanism arranged to support the container for vertical sliding movement between a top position in which the media storage bin can receive returned media received through the slot and a bottom position in which the media storage bin can be removed from the container, and a controller arranged to control the sliding mechanism to effect movement of the container between the top and bottom positions during operation of the dedicated self-service return terminal.

Abstract: A travel kiosk with improved document delivery. The travel kiosk includes a first section containing a touch screen, and a second section adjacent the first section including an aperture and a document delivery tray within the aperture. The document delivery tray includes a first portion including a document slope for receiving a document at an upper end from a printer, the document falling to a lower end of the document slope, the document slope including ribs oriented generally downwardly to minimize friction between the document and the document slope. A second portion coupled to the first portion at the lower end includes first and second tabs which form a landing zone for the document after it has fallen from the document slope.

Abstract: A self-service kiosk apparatus is presented that has a plurality of secure service areas. Access to the plurality of secure service areas and the components of the kiosk system contained within each area is controlled. Authorization to access each secure service area is based on a person's level of training and security level.

Abstract: An entertainment media rental and return system comprises a rental terminal at which a customer can either rent entertainment media or return entertainment media which has been previously rented from the rental terminal, a return terminal at which a customer can only return entertainment media which has been previously rented from the rental terminal, and a removable storage bin interchangeable between the terminals and arranged to (i) receive entertainment media which has been returned by a customer at the return terminal when the bin is installed in the return terminal, (ii) receive entertainment media which has been returned by a customer at the rental terminal when the bin is installed in the rental terminal, and (iii) provide entertainment media which is available to be rented to a customer at the rental terminal when the bin is installed in the rental terminal.

Abstract: A low cost compact kiosk for media disc vending or rental is described. Reduced height and an effective disc drop arrangement allow gravity fed dispensing of media discs simplifying design by eliminating complex robotics requiring trained personnel for maintenance. One such kiosk is approximately 76 cm (30 inches)×58 cm (23 inches)×15 cm (6 inches) and can hold at least 375 standard 1.2 mm thick by 12 cm diameter DVDs.

Abstract: A dedicated self-service return terminal is provided for receiving returned media on which entertainment data is stored.

Abstract: A barcode reading station which mounts a barcode reader for reading a barcode on a barcode carrier, such as a document or electronic device which displays the barcode. The barcode reading station includes a holster for a barcode reader, the barcode reader producing a scan volume, a barcode reading table for identifying a target location for barcode reading, and a mirror for deflecting the scan volume of the barcode reader towards the barcode reading table.

Abstract: A dedicated self-service return terminal is provided for receiving returned media on which entertainment data is stored.

Abstract: A dedicated self-service return terminal is provided for receiving returned media on which entertainment data is stored. The dedicated self-service return terminal comprises a media transporter having a media return slot through which returned media can be received from a customer returning the media, a removable media storage bin for storing returned media which has been received through the slot, a container having a chamber in which the media storage bin is installed when the media storage bin is in use, a sliding mechanism arranged to support the container for vertical sliding movement between a top position in which the media storage bin can receive returned media received through the slot and a bottom position in which the media storage bin can be removed from the container, and a controller arranged to control the sliding mechanism to effect movement of the container between the top and bottom positions during operation of the dedicated self-service return terminal.

Abstract: An entertainment media rental and return system comprises a rental terminal at which a customer can either rent entertainment media or return entertainment media which has been previously rented from the rental terminal, a return terminal at which a customer can only return entertainment media which has been previously rented from the rental terminal, and a removable storage bin interchangeable between the terminals and arranged to (i) receive entertainment media which has been returned by a customer at the return terminal when the bin is installed in the return terminal, (ii) receive entertainment media which has been returned by a customer at the rental terminal when the bin is installed in the rental terminal, and (iii) provide entertainment media which is available to be rented to a customer at the rental terminal when the bin is installed in the rental terminal.