Abstract: According to one aspect of the concepts and technologies disclosed herein, a cloud computing system can include a load adaptation architecture framework that performs operations for orchestrating and managing one or more services that may operate within at least one of layers 4 through 7 of the Open Systems Interconnection (“OSI”) communication model. The cloud computing system also can include a virtual resource layer. The virtual resource layer can include a virtual network function that provides, at least in part, a service. The cloud computing system also can include a hardware resource layer. The hardware resource layer can include a hardware resource that is controlled by a virtualization layer. The virtualization layer can cause the virtual network function to be instantiated on the hardware resource so that the virtual network function can be used to support the service.

Abstract: A persona determination approach can be utilized to apply digital personas across multiple communications domains. A service gateway can determine whether to transfer a request for communications services to a Persona Determination Mechanism (PDM). The PDM can select a digital persona based on available information and transmit the digital persona to the service gateway. The service gateway can process the communications services based on the selected digital persona or based on the determination not to transfer the request. In some methods, the service gateway can forward the processed request to one or more network elements for further processing. Related systems are also disclosed.

Abstract: A service-related repository provides access to subscriber information to third party application service providers without providing the third party application service providers with access to a main network repository. The service-related repository stores subscriber information in a standardized format and in a format tailored for each third party application service provider. The subscriber information stored within the service-related repository mirrors network subscriber information stored within the main network repository. The main network repository is distinct from a secondary repository that includes the service-related repository.

Abstract: Network presence is used to assign a worker to a task. In today's networked environment, workers may be remotely located but still accomplish tasks. As long as workers have network access, the workers may be assigned tasks for completion. As tasks are completion, the network presences of the workers are determined, and the tasks may be assigned based on the network presences.

Abstract: A persona determination approach can be utilized to apply digital personas across multiple communications domains. A service gateway can determine whether to transfer a request for communications services to a Persona Determination Mechanism (PDM). The PDM can select a digital persona based on available information and transmit the digital persona to the service gateway. The service gateway can process the communications services based on the selected digital persona or based on the determination not to transfer the request. In some methods, the service gateway can forward the processed request to one or more network elements for further processing. Related systems are also disclosed.

Abstract: A method and system for assigning tasks can receive requested tasks, keep a requested-task queue, keep one or more worker statuses associated with respective workers, and assign the requested tasks from the requested-task queue to selected ones of the workers. In one embodiment, the requested tasks are telephone calls received by a network based contact center, and the workers are telephone agents associated with the network based contact center.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a memory coupled to a processor. The processor can be operable to receive a request for promotional information responsive to a media processor detecting a promotional tag in a media program stream and transmit to the media processor promotional information associated with a promotion responsive to a determination that a promotional offer is available. The processor can also be operable to receive from the media processor a request for redeemable material associated with the promotion and store the redeemable material in a portion of a database associated with a user of the media processor. Other embodiments are disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a memory coupled to a processor. The processor can be operable to receive a request for promotional information responsive to a media processor detecting a promotional tag in a media program stream and transmit to the media processor promotional information associated with a promotion responsive to a determination that a promotional offer is available. The processor can also be operable to receive from the media processor a request for redeemable material associated with the promotion and store the redeemable material in a portion of a database associated with a user of the media processor. Other embodiments are disclosed.

Abstract: A persona determination approach can be utilized to apply digital personas across multiple communications domains. A service gateway can determine whether to transfer a request for communications services to a Persona Determination Mechanism (PDM). The PDM can select a digital persona based on available information and transmit the digital persona to the service gateway. The service gateway can process the communications services based on the selected digital persona or based on the determination not to transfer the request. In some methods, the service gateway can forward the processed request to one or more network elements for further processing. Related systems are also disclosed.

Abstract: A particular method includes receiving a signal to invoke a central server-directed service from a first communication device at a session initiation protocol application device. The first communication device is coupled to at least one second communication device via a pathway of a half call model communication session. The method includes sending first instructions to the first communication device via the session initiation protocol device in response to the signal. The first instructions enable the first device to access the central server-directed service. The method also includes sending second instructions to the at least one second device via the session initiation protocol device in response to the signal. The second instructions enable the at least one second communication device to access the central server-directed service.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a memory coupled to a processor. The processor can be operable to receive a request for promotional information responsive to a media processor detecting a promotional tag in a media program stream and transmit to the media processor promotional information associated with a promotion responsive to a determination that a promotional offer is available. The processor can also be operable to receive from the media processor a request for redeemable material associated with the promotion and store the redeemable material in a portion of a database associated with a user of the media processor. Other embodiments are disclosed.

Abstract: A method and system for centralized control of user devices is disclosed. The method for centralized control of user devices via universal IP services registrar includes receiving a request to register a user device for a plurality of services, registering the user device for the plurality of services by creating a user settings profile for the user for each of the plurality of services, receiving data from the plurality of registered services, and transmitting received data to the user device in accordance with the user profile.

Abstract: A persona determination approach can be utilized to apply digital personas across multiple communications domains. A service gateway can determine whether to transfer a request for communications services to a Persona Determination Mechanism (PDM). The PDM can select a digital persona based on available information and transmit the digital persona to the service gateway. The service gateway can process the communications services based on the selected digital persona or based on the determination not to transfer the request. In some methods, the service gateway can forward the processed request to one or more network elements for further processing. Related systems are also disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a memory coupled to a processor. The processor can be operable to receive a request for promotional information responsive to a media processor detecting a promotional tag in a media program stream and transmit to the media processor promotional information associated with a promotion responsive to a determination that a promotional offer is available. The processor can also be operable to receive from the media processor a request for redeemable material associated with the promotion and store the redeemable material in a portion of a database associated with a user of the media processor. Other embodiments are disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a memory coupled to a processor. The processor can be operable to receive a request for promotional information responsive to a media processor detecting a promotional tag in a media program stream and transmit to the media processor promotional information associated with a promotion responsive to a determination that a promotional offer is available. The processor can also be operable to receive from the media processor a request for redeemable material associated with the promotion and store the redeemable material in a portion of a database associated with a user of the media processor. Other embodiments are disclosed.

Abstract: Concepts and technologies are disclosed herein for providing, storing, redeeming, and managing promotions. A promotion service can be called to save, manage, or redeem promotions. The promotion service can be called to generate or provide promotions based upon contextual information. The promotion service also can be accessed to save promotions as well as to view or redeem saved promotions. In some implementations, the promotions can be stored in a promotion locker or other data storage device that is accessible to the promotion service. Promotions can be redeemed at a point of sale such as a web site or a physical retailer. In one contemplated embodiment, a user accesses the promotion service via a smart phone, and a bar code or other information associated with the promotion is displayed on the smart phone in response to a user request.

Abstract: A system and method may comprise providing, via a computing device, a connection link to an end user device having a network connectivity access network element; extracting, via an advertisement server, an offer of a value voucher unique to the end user from a database connected to the advertisement server and presenting, through the end user device, an offer of the value voucher to the end user; receiving, via the computing device, from the end user an acceptance of the value voucher; and storing the value voucher in a coupon database in an Internet accessible coupon storage locker unique to the end user.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a memory coupled to a processor. The processor can be operable to receive a request for promotional information responsive to a media processor detecting a promotional tag in a media program stream and transmit to the media processor promotional information associated with a promotion responsive to a determination that a promotional offer is available. The processor can also be operable to receive from the media processor a request for redeemable material associated with the promotion and store the redeemable material in a portion of a database associated with a user of the media processor. Other embodiments are disclosed.

Abstract: A method and system for assigning tasks can receive requested tasks, keep a requested-task queue, keep one or more worker statuses associated with respective workers, and assign the requested tasks from the requested-task queue to selected ones of the workers. In one embodiment, the requested tasks are telephone calls received by a network based contact center, and the workers are telephone agents associated with the network based contact center.

Abstract: A persona determination approach can be utilized to apply digital personas across multiple communications domains. A service gateway can determine whether to transfer a request for communications services to a Persona Determination Mechanism (PDM). The PDM can select a digital persona based on available information and transmit the digital persona to the service gateway. The service gateway can process the communications services based on the selected digital persona or based on the determination not to transfer the request. In some methods, the service gateway can forward the processed request to one or more network elements for further processing. Related systems are also disclosed.