Abstract: An example method includes receiving a plurality of vehicle service jobs to be performed in a given time window. The method further includes receiving technician performance data for a plurality of technicians, wherein the technician performance data for a given technician is indicative of past performances by the given technician of one or more of the vehicle service jobs. The method additionally includes determining, based on the technician performance data, a plurality of scoring metrics corresponding to the plurality of vehicle service jobs for each of the plurality of technicians. The method also includes determining, based on the scoring metrics, suggested technician assignments of individual technicians of the plurality of technicians to each vehicle service job of the plurality of vehicle service jobs. The method further includes providing, for presentation on a display, a technician assignment interface that shows the suggested technician assignments.

Abstract: A processor may receive a request including a vehicle identifier, a first symptom identifier, and a second symptom identifier. In response to receiving the request, the processor may determine a circuit element identifier to include in a reply to the request. To do so, the processor may make a determination that the received vehicle identifier matches or is mapped to a stored vehicle identifier, that the received first symptom identifier matches or is mapped to a stored first symptom identifier, and that the received second symptom identifier matches or is mapped to a stored second symptom identifier. In response to making the determination, the processor may determine that a particular circuit element identifier is the circuit element identifier to include based on the particular circuit element identifier being mapped to these stored identifiers. Then, the processor may generate and subsequently output the reply including the determined circuit element identifier.

Abstract: Methods and systems for generating baselines based on vehicle repair orders (VROs) are described. The method includes determining a first set of multiple VROs and a second set of multiple VROs; determining a vehicle service baseline based on a quantity of VROs in the first set including a common vehicle service phrase (VSP); determining a comparison element based on a quantity of VROs in the second set including the common VSP; determining a deviation between the baseline and the comparison element; determining the deviation exceeds a threshold and responsively determining one or more common factors associated with at least a subset of the second set, wherein the one or more common factors are different than the common vehicle descriptor and the common VSP; and outputting a notification indicative of the common vehicle descriptor, the deviation, the common VSP, and the one or more common factors.

Abstract: A processor may receive, from one or more electronic control units (ECUs) of a particular vehicle, vehicle-system data including information about a state of one or more vehicle-systems of the particular vehicle. Also, the processor may receive, from one or more data sources other than the one or more ECUs, other input data indicative of a state of the particular vehicle. Based on the vehicle-system data and on the other input data, the processor may determine repair information to be specified in a repair order (RO) associated with the particular vehicle. Further, the processor may generate an RO specifying at least the determined repair information, wherein the generated RO is associated with the particular vehicle. Then, the processor may direct a display device to display at least one visual indication representative of the generated RO.

Abstract: A client computing system (CCS) receives a download including (i) an image representative of a vehicle component, (ii) symbol data associated with a first symbol, (iii) a set of one or more selectable identifiers, and (iv) supplemental information associated with the vehicle component. Each selectable identifier can indicate a respective portion of the supplemental information. After receiving the download, the CCS displays the image and the first symbol without displaying the set and the supplemental information. While the image and the first symbol are displayed without the set, the CCS receives a first input corresponding to selection of the first symbol. The CCS then responsively displays the set. While the set is displayed, the CCS receives a second input corresponding to selection of a first selectable identifier from the set. The CCS then responsively displays the respective portion of the supplemental information indicated by the first selectable identifier.

Abstract: A client computing system (CCS) receives a download including (i) an image representative of at least one circuit in a vehicle, the at least one circuit including a first circuit configured for carrying a first signal within the vehicle, and (ii) symbol data associated with at least one symbol, the at least one symbol including a first symbol. After receiving the download, the CCS displays the image and the at least one symbol. The CCS then receives a first input corresponding to selection of the first symbol. The CCS then responsively receives, from the vehicle, data representing value(s) of the first signal. The CCS then determines a first display-location at which to display the data representing the value(s) of the first signal. While the image and the at least one symbol are displayed, the CCS then displays, at the first display-location, the data representing the value(s) of the first signal.

Abstract: An example method includes receiving a first service procedure for servicing a vehicle, determining an expected pace of performance of the first service procedure, receiving at least one input signal during performance of the first service procedure, determining, based on the at least one input signal, a current pace of performance of the first service procedure, and providing for display of a first pace indicator on a display interface of the computing device, where the first pace indicator is representative of the current pace of performance of the first service procedure relative to the expected pace of performance of the first service procedure.

Abstract: Methods and apparatus are provided for repairing vehicles. A computing device can receive post-repair data regarding a first vehicle. The computing device can compare the post-repair data to a post-repair dataset regarding at least one vehicle other than the first vehicle. The post-repair dataset can include at least one of an instance of successful post-repair data and an instance of unsuccessful post-repair data. The computing device can determine that a repair to the first vehicle is successful if the post-repair dataset matches an instance of successful post-repair data of the post-repair dataset. The computing device can determine that the repair to the first vehicle is unsuccessful if the post-repair dataset matches an instance of unsuccessful post-repair data within the post-repair dataset. The computing device can indicate whether the repair is successful or unsuccessful.

Abstract: Methods and apparatus are provided for repairing vehicles. A computing device can receive post-repair data regarding a first vehicle. The computing device can compare the post-repair data to a post-repair dataset regarding at least one vehicle other than the first vehicle. The post-repair dataset can include at least one of an instance of successful post-repair data and an instance of unsuccessful post-repair data. The computing device can determine that a repair to the first vehicle is successful if the post-repair dataset matches an instance of successful post-repair data of the post-repair dataset. The computing device can determine that the repair to the first vehicle is unsuccessful if the post-repair dataset matches an instance of unsuccessful post-repair data within the post-repair dataset. The computing device can indicate whether the repair is successful or unsuccessful.

Abstract: Disclosed are methods and devices related to diagnosing a device-under-service (DUS) are disclosed. DUS-related data is received. The DUS-related data is determined to be aggregated into aggregated data based on a determined classification of the DUS-related data. An aggregated-data comparison of the DUS-related data and aggregated data is generated. The aggregated-data comparison can include a statistical analysis of the DUS-related data and/or a differential analysis of DUS-related data taken while the DUS is operating in two or more operating states. A DUS report is generated based on the aggregated-data comparison. The DUS report can include one or more sub-strategies. At least one of the one or more sub-strategies can include a sub-strategy-success estimate. The DUS report can be sent and a DUS-report display can be generated based on the DUS report.

Abstract: In an exemplary vehicle service facility that provides vehicle related sales, maintenance services or the like, a diagnostic tool has wireless packet data communication capabilities. To support voice communication, the tool also has one or more audible input/output transducers and a vocoder, and is configured to use VoIP technology or the like to enable wireless packet data transport of voice calls over the same wireless data links. The packet voice capability can support voice communications with technicians using other tools at the facility or with personnel in an office at the service facility. If the facility has a data link to a wide area packet network, like the Internet, the packet voice capability may also support voice communications with other parties having packet service. Examples are technicians at other locations or various personnel of technical support services for the tools or for different types of vehicles.

Abstract: In an exemplary vehicle service facility that provides vehicle related sales, maintenance services or the like, a diagnostic tool has wireless packet data communication capabilities. To support voice communication, the tool also has one or more audible input/output transducers and a vocoder, and is configured to use VoIP technology or the like to enable wireless packet data transport of voice calls over the same wireless data links. The packet voice capability can support voice communications with technicians using other tools at the facility or with personnel in an office at the service facility. If the facility has a data link to a wide area packet network, like the Internet, the packet voice capability may also support voice communications with other parties having packet service. Examples are technicians at other locations or various personnel of technical support services for the tools or for different types of vehicles.

Abstract: In an exemplary vehicle service facility that provides vehicle related sales, maintenance services or the like, a diagnostic tool has wireless packet data communication capabilities. To support voice communication, the tool also has one or more audible input/output transducers and a vocoder, and is configured to use VoIP technology or the like to enable wireless packet data transport of voice calls over the same wireless data links. The packet voice capability can support voice communications with technicians using other tools at the facility or with personnel in an office at the service facility. If the facility has a data link to a wide area packet network, like the Internet, the packet voice capability may also support voice communications with other parties having packet service. Examples are technicians at other locations or various personnel of technical support services for the tools or for different types of vehicles.