Patents by Inventor Sam Lising

Sam Lising has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9560203
    Abstract: Embodiments described can more effectively complete complicated service transactions in a more efficient manner by having a team of well-trained professionals who are instantly “streamed” into any location as necessary. A two-way communication system can provide instant or quick access to the right expert at the right point in time, thereby converting what might otherwise be a negative customer experience into a positive sales and service opportunity.
    Type: Grant
    Filed: September 5, 2014
    Date of Patent: January 31, 2017
    Assignee: Citibank, N.A.
    Inventors: Christopher E. Kay, Sam Lising, Tim Kobe
  • Publication number: 20140375749
    Abstract: Embodiments described can more effectively complete complicated service transactions in a more efficient manner by having a team of well-trained professionals who are instantly “streamed” into any location as necessary. A two-way communication system can provide instant or quick access to the right expert at the right point in time, thereby converting what might otherwise be a negative customer experience into a positive sales and service opportunity.
    Type: Application
    Filed: September 5, 2014
    Publication date: December 25, 2014
    Inventors: Christopher E. KAY, Sam LISING, Tim KOBE
  • Patent number: 8830291
    Abstract: Embodiments described can more effectively complete complicated service transactions in a more efficient manner by having a team of well-trained professionals who are instantly “streamed” into any location as necessary. A two-way communication system can provide instant or quick access to the right expert at the right point in time, thereby converting what might otherwise be a negative customer experience into a positive sales and service opportunity.
    Type: Grant
    Filed: April 8, 2011
    Date of Patent: September 9, 2014
    Assignee: Citibank, N.A.
    Inventors: Christopher E. Kay, Sam Lising, Tim Kobe
  • Publication number: 20130268413
    Abstract: Methods and systems for exchanging stored value for shopping at a vendor using a mobile device involve identifying, by an application on the mobile device, a vendor for a user's shopping. Information regarding a trade of stored value of the user issued by at least one other vendor in exchange for stored value issued by the vendor for shopping by the user is retrieved by the application, and at least a portion of the stored value of the user issued by the at least one other vendor is identified by the application to exchange for stored value issued by the vendor for shopping by the user. Thereafter, the stored value issued by the vendor for shopping by the user is received by the application in exchange for at least a portion of the stored value of the user issued by the at least one other vendor.
    Type: Application
    Filed: April 10, 2012
    Publication date: October 10, 2013
    Applicant: Citi Ventures, Inc.
    Inventors: Busy Burr, Sam Lising
  • Publication number: 20110251949
    Abstract: A computer-implemented method for customizing a user interface comprises receiving, from a touchpoint device, identification information entered by a user; accessing a record of the user from a database using the received identification information; determining whether the record has any application windows configured for the user interface on the touchpoint device; transmitting, by a server to the touchpoint device, at least a first financial application window and a second financial application window identified by the record of the user for display of the first financial application window and the second financial application window simultaneously on the user interface of the touchpoint device; receiving instructions from the user via the first financial application window to perform a financial transaction; and performing, by a server, the financial transaction while the touchpoint device displays at least the first financial application window and the second financial application window, wherein the firs
    Type: Application
    Filed: April 8, 2011
    Publication date: October 13, 2011
    Inventors: Christopher E. KAY, Sam LISING, Sopnendu MOHANTY
  • Publication number: 20110249081
    Abstract: Embodiments described can more effectively complete complicated service transactions in a more efficient manner by having a team of well-trained professionals who are instantly “streamed” into any location as necessary. A two-way communication system can provide instant or quick access to the right expert at the right point in time, thereby converting what might otherwise be a negative customer experience into a positive sales and service opportunity.
    Type: Application
    Filed: April 8, 2011
    Publication date: October 13, 2011
    Inventors: Christopher E. KAY, Sam LISING, Tim KOBE
  • Publication number: 20110252311
    Abstract: A computer-implemented method for accessing an electronic document is provided comprising providing, by a server, an electronic document to a user of a first touchpoint device; receiving, by the first touchpoint device, an input from the user requesting a bookmark; creating a bookmark and a bookmark identifier; storing information about the electronic document in the bookmark; providing to the user, by the first touchpoint device, a bookmark identifier; entering, by the user, the bookmark identifier into a second touchpoint device; and displaying the electronic document on the second touchpoint device, wherein the electronic document displayed on the second touchpoint device has all information previously entered into the electronic document by the user using the first touchpoint device.
    Type: Application
    Filed: April 8, 2011
    Publication date: October 13, 2011
    Inventors: Christopher E. KAY, Sam Lising, Sepnendu Mohanty
  • Patent number: D672786
    Type: Grant
    Filed: April 9, 2010
    Date of Patent: December 18, 2012
    Assignee: Citigroup Technology, Inc.
    Inventors: Christopher E. Kay, Tim Kobe, Sam Lising, Raul Paredes, Sanjeev Mehra
  • Patent number: D790583
    Type: Grant
    Filed: November 1, 2012
    Date of Patent: June 27, 2017
    Assignee: Citigroup Technology, Inc.
    Inventors: Christopher E. Kay, Tim Kobe, Sam Lising, Raul Paredes, Sanjeev Mehra