Abstract: Software application integration including providing a multiplicity of predefined data communications receivers, each receiver specific to a software application and a communications protocol; providing a multiplicity of predefined data communications senders, each sender specific to a software application and a communications protocol; providing one or more transports, each transport having the capability of configuring itself, in dependence upon configuration parameters from a profile, with a receiver and a sender; providing a multiplicity of predefined transfer managers; providing an adapter profile identifying communications transports, including receivers and senders, and, optionally, one or more transfer managers, wherein the adapter profile includes configuration parameters for the data communications transports and the transfer managers; and constructing an application integration adapter in dependence upon the profile, wherein the adapter comprises the transports, receivers, senders, and the transfer

Abstract: A method, system, and program for intermediary device initiated callee identification are provided. A trusted telephone network detects a call receipt connection from a destination device. The trusted telephone network then brokers a connection between the destination device and an external server enabled to perform a callee identity authentication service. A voice utterance for a callee is received at the external server from the destination device. The server authenticates a callee identity associated with the voice utterance and transfer the authenticated callee identity to the trusted telephone network. The trusted telephone network then specifies services available for the call according to a callee profile for the authenticated caller identity.

Abstract: A method, system, and program for billing a caller for use of an origin device are provided. Usage, of at least one measurable element of a telephony device by an identified individual, is tracked, where the identified individual is distinct from an owner of the origin telephony device. A tariff for the tracked usage is transferred to an intermediary device. The intermediary device charges the tariff according to a billing plan for the identified individual, such that the owner is compensated for use of at least one measurable element of the owner's telephony device. Measurable elements may include the time the telephony device is in the identified individual's possession, the battery usage, and usage of the address book.

Abstract: A method, system, and program providing identification usage fraud protection are provided. A context for a use of an identification via a communication line is detected at a fraud protection service. The context for use of the identification is analyzed in view of multiple previous uses of the identification. A level of suspicion of fraudulent use of the identification is specified according to the analysis of the context. Depending on the level of suspicion, further use of the identification may require additional authentication or may be barred. The identification may include a user name, an account number, a password, or other identifier that may be utilized to represent an individual in accessing products and services.

Abstract: A system and method for providing caller information across heterogeneous networks is provided. A Name Resolution Adapter (NRA) receives a message from a destination central office which includes a caller's telephone number and a call recipient's telephone number. The NRA retrieves a call recipient contract and caller authorization entries, and identifies caller fields that the call recipient is authorized to receive. The NRA includes the identified caller fields in a message to a Service Control Point (SCP), whereby the SCP retrieves caller attributes corresponding to the caller fields from a Line Information Database (LIDB). The SCP forwards the caller attributes to the NRA. In turn, the NRA includes the caller attributes in a message and forwards the message to the call recipient over a computer network. The call recipient processes a corresponding telephone call using the caller attributes that are included in the message.

Abstract: A method, system, and program for promoting use of experts to callers waiting within a hold queue are provided. First, use of experts by callers waiting in a hold queue is promoted by offering callers an incentive to speak to an expert while waiting to speak with an official representative. The caller continues to progress in the hold queue while speaking with an expert. In addition, the caller may receive an additional adjustment in the hold queue, a financial incentive, and a rewards points incentive, for interacting with an expert while holding. Second, use of experts by callers waiting in a hold queue is promoted by authenticating the identity of third party experts, in order to verify that an expert has the skills needed to help a caller and to provide the caller with the identity of the expert for accountability.

Abstract: A system and method for receiving and processing specialized voice commands during a conference call. Users issue vocal commands to retrieve information during the live conference or during later playback. A user may issue these commands by voice or by sending data through the user's device. A user may issue a command to find the latest spoken name in the conference or for determining which participant said something. The name may be replayed to the user or at the user's request the name may be accompanied by additional information by searching particular databases. The users may also issue other commands requesting information such as the latest spoken word indicating location, the latest spoken word indicating time, the latest spoken word indicating method, etc. Information can also be retrieved from networks, such as the Internet, in response to the voice commands.

Abstract: A method, system, and program for publishing hold queue characteristics are provided. Characteristics of an on hold system are monitored. Then, responsive to a selection by a caller of a format and interface for publishing the characteristics, the characteristics are transferred to the selected interface in the selected format.

Abstract: A system, system, and program for identifying a call made or received on behalf of another are provided. In particular, a call request for a call is detected. A context for the call is requested from a context inference service, wherein the context indicates whether an on behalf of action is invoked for the call by the caller or callee. An on behalf of action may be requested by a caller or callee, automatically authorized by the on behalf of party, or inferred from other call context.

Abstract: A method, system, and program for identifying a context for a call are provided. Multiple context clues for a call are detected from a line number, a line subscriber profile, a caller profile, and other parameters associated with the call. A context for the call is identified from the context clues, such that at least one party to the call is enabled to receive the context of the call. Context for the call preferably includes at least one of who is placing a call, who is receiving a call, identities of devices utilized for the call, locations of those devices, the path of line number numbers accessed for a call, a billing plan for the call, and a subject matter of the call.

Abstract: A method, system, and program for managing caller profiles across multiple hold queues according to authenticated caller identifiers are provided. An identity of a caller of a call received at an on hold system is authenticated. The call is then placed in a hold queue. A caller profile associated with the identity of the caller is retrieved, such that services available to the caller while on hold are specified according to the caller profile. In particular, the caller profile is preferably retrieved from at least one caller profile server according to the caller identifier, where the at least one caller profile server is accessible to multiple on hold systems. Further, the identity of a caller may be authenticated by authenticating a voice sample received from the caller, such that a single identity for the caller may be authenticated at multiple call centers.

Abstract: A method, computer program product, and program for originating a billed transaction at an origin telephony device are provided. A request to originate a billed transaction is received from an origin device. The identity of a callee answering a call originated by the origin device is authenticated. Responsive to receiving an acceptance of the call by the callee, an account accessed by the authenticated identity of said callee is billed to complete said billed transaction, such that the origin device is enabled to initiate the billed transaction charged to the callee. In particular, a service associated with the billed transaction may only available for a particular callee or selection of callees. In addition, the callee may elect which account to charge for the billed transaction. Further, the identity of the caller originating the call at the origin device is forwarded to the callee.

Abstract: A method, system, and program for time based regulation of use of a telephone line are provided. An identity of a first caller requesting use of a telephone line is detected. Use of the telephone line by the caller is allowed only if a schedule for the telephone line indicates that the identity is currently allowed for the telephone line.

Abstract: A method, system, and program for allowing callers to adjust in position within a call hold queue are provided. An advancement token earned by a caller is detected at a calling queue. The position of the caller within the calling queue is adjusted, in response to redemption of the advancement token, such that the caller is allowed control over the position within the calling queue by earning advancement tokens. In particular, a caller may earn advancement tokens by participation in competitions or surveys or by redemption of membership points.

Abstract: A method, system, and program for rating parties according to party identities are provided. A second party to a call may rate the first party to the call. For subsequent calls by the first party, the rating by the second party of the first party may be displayed to subsequent called parties. In addition, the ratings by subsequent called parties may be accumulated for the first party. Ratings may be stored according to the identity of the individual representing the first party, according to the identity of the business representing the first party, or according to the context of a call.

Abstract: A method, system, and program for promoting caller voice browsing while a caller is waiting in a hold queue are provided. At least one web page is selected for voice browsing by a particular caller waiting in a hold queue. The particular caller may be offered an incentive to voice browse the at least one web page, such that an on hold system housing the hold queue may promote voice browsing of specific web pages. Incentives may be in the form of points that are redeemable by the caller, for example, for adjustments in position within the call queue. In addition, the identity of the caller is preferably authenticated and a caller profile accessed according to the authenticated caller identity. Voice browsing web page selections may be tailored for the caller according to the caller profile.

Abstract: A method, system, and program for third party regulation of calls through a line based on a call context are provided. Third party regulation criteria identify individuals who are regulated for calling into or receiving calls from a particular line. For each call received at the line, the identity of the caller is detected. For each call placed from the line, the identity of the callee is detected. Then, the call is regulated according to the relevant third party regulation criteria, such that a third party is enabled to regulate all calls from or to a particular line without being a direct party to the calls.

Abstract: A method, system, and program for transferring a call to a backup according to call context are provided. A context for a call from a caller to an intended callee is detected. An intended party backup profile is accessed that indicates multiple backup parties designated by the intended callee. At least one backup party is automatically selected from among the multiple backup parties according to the context for the call. The call may be automatically forwarded to at least one backup party if the intended callee has currently elected to forward calls. Alternatively, after detecting that the intended callee is unavailable, the call may be automatically transferred to at least one backup party.

Abstract: A system and method for recording a telephone conference and replaying a portion of the recording during the conference. Users participate by connecting through different types of networks using a device having a communication line connection. The recording can be in audio format, text format, or both. Thus, users can recall and replay textual information in addition to the recorded audio. Other information-such as time and user data-may also be recorded along with the audio and text. Users in the conference are identified to enable the association with them each user's contribution to the conference. The user or the user's device can assist by providing identification information. User identification may also be accomplished by associating each user's contribution with the particular line the user is calling from. Caller ID information may also be used to identify the user. Voice analysis may also performed to accomplish user identification.

Abstract: A method, system, and program for origin device initiated caller identification are provided. In response to detecting a call extended to a destination device, extending a request from said destination device to an origin device requesting a voice utterance of the caller at said origin device. A caller identity associated with the voice utterance is identified at the destination device, such that a callee receiving the call at the destination device is informed of the caller identity before choosing whether to speak with the caller.