Abstract: A method, system, and program for allowing callers to adjust in position within a call hold queue are provided. An advancement token earned by a caller is detected at a calling queue. The position of the caller within the calling queue is adjusted, in response to redemption of the advancement token, such that the caller is allowed control over the position within the calling queue by earning advancement tokens. In particular, a caller may earn advancement tokens by participation in competitions or surveys or by redemption of membership points.

Abstract: A method, system, and program for managing a caller profile for multiple callers across multiple call hold centers are provided. Multiple call centers preferably subscribe to a remote caller profile server that manages caller profiles that are distributable to the multiple call centers. Each of the multiple call centers utilizes caller profiles to specify services to the callers related to the caller profiles when those callers are placed on hold within the caller centers. In addition, each of the call centers monitors the activity of callers while on hold and transfers the monitored activity information to the remote caller profile server to update the caller profiles.

Abstract: A method, system, and program for expert hold queue management are provided. A call is received at a call center. The call is placed on hold in a hold queue until a representative of the call center is available to answer the call. While on hold in the hold queue, the call is transferred to an expert. In particular, the call may be transferred to a second hold queue within the first hold queue if the expert is not immediately available. Experts may include freelance experts, query based experts, and emergency response experts. Then, responsive to detecting the call at the top of the call queue, the caller is notified of an availability of a representative. The caller may select to remain with the expert or transfer to the representative.

Abstract: A method and apparatus in a distributed data processing system for processing class files. A first data structure is received at a server. The first data structure includes a plurality of bytecodes and optimized content. A set of elements is identified in the optimized content. The set of elements is stored. Responsive to a request from a client, a second data structure is created. This second data structure includes the plurality of bytecodes and an element from the set of elements.

Abstract: A method and apparatus for optimizing execution of Java programs. A fully caffienated class file is provided in which a standard Java class file, containing a directory and bytecodes, is enhanced to include optimized content and a second directory containing pointers to the optimized content. The second directory contains entries that are distinguished by platforms for which the optimized content is appropriate.

Abstract: A method and apparatus that provides a method for loading native code into the memory of a data processing system for use by a Java virtual machine. Native code is loaded for a method into the memory, wherein the memory is accessible by the Java virtual machine. An indicator is set to indicate to the Java virtual machine that native code is present for the method.

Abstract: A method and apparatus in a data processing system for optimizing execution of an object by a virtual machine. Monitoring is performed to detect execution of the object. Responsive to detecting execution of the object, content relating to the object, is identified. The content in a class file for the object is stored, wherein the content is used to optimize future executions of the object.

Abstract: A method and system are disclosed in a first data processing system for processing a first instruction in response to an initiation of processing of a second instruction in an emulation environment. The first data processing system includes a first architecture, a first processing environment, and an emulation environment. The first instruction is executable within the first processing environment. The emulation environment is generated by the first architecture. The emulation environment emulates a second data processing system. The second data processing system includes a second architecture and a second processing environment. The second instruction is executable within the second processing environment. A file is established within the emulation environment. The file includes a plurality of routines. Each routine is associated with one of the second plurality of instructions. One of the routines is associated with the second instruction.