Abstract: System and method to improve quality of a high-availability recording of a media stream, the method including: recording the media stream by at least a first and second recorders at separate network locations, to produce first and second recordings; comparing quality metrics of the first and second recordings; and creating an archival copy of the media stream based upon a comparison of quality metrics. In some embodiments, the method may further include: segmenting the first and second recordings into a respective first and second plurality of coextensive segments; and for substantially each segment of the first plurality of segments: comparing a quality metric of said segment with a quality metric of a corresponding segment from the second plurality of segments; and creating an archival copy of a segment of the media stream based upon a comparison of quality metrics for said segment.

Abstract: In one embodiment, a management device determines a topology of nodes in a network. Based on the topology, frequency hopping sequences are assigned (and notified) to the nodes such that each particular node of a certain set of the nodes is assigned a frequency hopping sequence on which to transmit that is different than frequency hopping sequences of neighbors and hidden neighbors of that particular node. In another embodiment, a transmitting node first transmits a transmission indication signal on its particular frequency band based on its frequency hopping sequence, and then transmits a message on the particular frequency band. In a further embodiment, a receiving node listening to a plurality of frequency bands may detect the transmission indication signal on the particular frequency band. In response, the receiving node filters out all frequency bands other than the particular frequency band, and receives the following transmission on that particular frequency band.

Abstract: In one embodiment, a computer determines a grid topology of an electric grid based on one or more electric grid configuration description files, and also determines a network topology of a computer network used to provide communication to grid devices of the electric grid. By assessing whether the network topology is configured to meet one or more communication requirements of the grid topology (e.g., initially and/or through monitoring for grid changes), the computer may trigger a corrective action (e.g., alarm or reconfiguration) in response to the network topology not being configured to meet the one or more communication requirements of the grid topology.

Abstract: An agent login optimization system for optimizing login of agents at communication managers of a contact center is provided. The agent login optimization system includes a monitoring module for monitoring predetermined activities at a plurality of communication managers in the contact center. The monitoring includes monitoring call traffic at the plurality of communication managers and monitoring login requests of agents. The agent login optimization system further includes a determination module configured to determine a suitable communication manager from the plurality of communication managers based upon the monitoring to login an agent. The agent login optimization system further includes an agent login module for logging the agent into the suitable communication manager.

Abstract: In one embodiment, a data aggregator discovery (DAD) message may be distributed by an associated data aggregator, the DAD message identifying the initiating data aggregator, and comprising a recorded route taken from the data aggregator to a receiving particular node as well as a total path cost for the particular node to reach a root node of the DAG through the recorded route and via the data aggregator. The receiving particular node determines a path cost increase (PCI) associated with use of the data aggregator based on the total path cost as compared to a DAG-based path cost for the particular node to reach the root node via the DAG. If the PCI is below a configured threshold, the particular node may redirect traffic to the data aggregator as source-routed traffic according to the recorded route. The traffic may then be aggregated by the data aggregator, accordingly.

Abstract: A system and methodology to facilitate communication between non-compatible communication devices by utilization of a dynamic media proxy is provided. Information associated with an endpoint, such as, media capabilities, identity and system resource information is collected. Media proxy'ing is performed as part of capability negotiation. A dynamic media proxy is employed based on an analysis of the collected information. An analysis component can identify an endpoint that does not adhere to specific rules of transmission and can dynamically connect such an endpoint to a VTG (virtual talk group) via a proxy to prevent the endpoint from transmitting media into an active VTG that already has multiple talkers streaming media. Additionally, the location where media processing can occur can be dynamically determined based on the available system resources.

Abstract: In one embodiment, a management device determines a topology of nodes in a network. Based on the topology, frequency hopping sequences are assigned (and notified) to the nodes such that each particular node of a certain set of the nodes is assigned a frequency hopping sequence on which to transmit that is different than frequency hopping sequences of neighbors and hidden neighbors of that particular node. In another embodiment, a transmitting node first transmits a transmission indication signal on its particular frequency band based on its frequency hopping sequence, and then transmits a message on the particular frequency band. In a further embodiment, a receiving node listening to a plurality of frequency bands may detect the transmission indication signal on the particular frequency band. In response, the receiving node filters out all frequency bands other than the particular frequency band, and receives the following transmission on that particular frequency band.

Abstract: In one embodiment, a particular node in a computer network, that is, one receiving electrical power from a grid source, may determine routing metrics to a plurality of neighbor nodes of the particular node in the computer network. In addition, the node also determines power grid connectivity of the plurality of neighbor nodes. Traffic may be routed from the particular node to one or more select neighbor nodes having preferred routing metrics, until a power outage condition at the particular node is detected, at which time the traffic (e.g., last gasp messages) may be routed from the particular node to one or more select neighbor nodes having diverse power grid connectivity from the particular node. In this manner, traffic may be routed via a device that is not also experiencing the power outage condition.

Abstract: A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.

Abstract: System and method to improve self-service operation in a contact center, the method including: monitoring progress of a self-service customer support session for a customer of the contact center; monitoring surplus status of agents in the contact center; determining a system state related to the customer by use of the monitored progress and the monitored surplus status; setting an indicator signal to a first state if the system state is in an agent-support domain, otherwise setting the indicator signal to a second state if the system state is in an self-support domain; and assigning the customer to an agent-supported session if the indicator signal is in the first state.

Abstract: In one embodiment, a quality of one or more links of a particular node in a communication network may be determined, and then whether the quality of the one or more links is below a threshold may also be determined. In response to determining that the quality of at least one of the one or more links is above the threshold, a select one of the at least one of the one or more links with quality above the threshold may be utilized for communication with the particular node. Conversely, in response to determining that the quality of each of the one or more links is below the threshold, multi-path forwarding over a plurality of links of the particular node may be utilized for communication with the particular node.

Abstract: In one embodiment, a non-repeated reachability probe is transmitted from a particular node into a shared-media network, where nodes that receive the probe are configured to reply to the particular node. Based on determining a set of one or more nodes in the shared-media network that received the probe, one or more routing nodes of the set may be selected to act as routers in the shared-media network, and notified of their selection.

Abstract: A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.

Abstract: Contact center agents often work in close proximity to other agents. As a primary agent is engaged in a call, a neighboring agent speech may be picked up by the primary agent's microphone. Contact centers using automated speech recognition systems may monitor the agent's speech for key terms and, if detected, respond accordingly. Determining a primary agent spoke a key term, when the true speaker of the key term is a neighboring agent, may cause errors or other problems. Characterizing at least the primary agent's voice and then, once a key term is detected, determining if it was the primary agent that spoke the key term, may help to reduce the errors. Additionally, computational requirements may be reduced as non-key terms may be quickly discarded and optionally, key terms determined to not have been spoke by the primary agent, may also be discarded without further processing.

Abstract: A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality.

Abstract: A contact center system can receive audio messages. The system can review audio messages by identifying phoneme strings within the audio messages associated with a characteristic. A phoneme can be a component of spoken language. Identified phoneme strings are used to analyze subsequent audio messages to determine the presence of the characteristic without requiring human analysis. Thus, the identification of phoneme strings then can be used to determine a characteristic of audio messages without transcribing the messages.

Abstract: A parameters modification system for a contact center is provided. The parameters modification system includes an input module for enabling a user to provide an input indicating one or more parameters required to be modified. The parameters modification system further includes a determination module for determining a surface based on key performance indicators (KPIs) associated the one more parameters. The determination module further determines an optimal path in the determined surface. The parameters modification system further includes a modification module for modifying the one or more parameters along the determined optimal path so that key performance indicators associated with the one or more parameters remain within a predetermined threshold.

Abstract: A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

Abstract: In one embodiment, a particular node in a computer network receives an indication of a number of child nodes of one or more potential parent nodes to the particular node in a primary directed acyclic graph (DAG). From this, the particular node selects a particular potential parent node with the highest number of child nodes as a secondary DAG parent for the particular node, and joins the secondary DAG at the selected secondary DAG parent (e.g., for multicast and/or broadcast message distribution). This may recursively continue, such that nodes gravitate toward parents with more children, potentially allowing parents with fewer children to relinquish their parental responsibilities.

Abstract: According to one or more implementations of the disclosure, packets may be transmitted in a low power and lossy network (LLN) by receiving, on a first node, a message from a sending node, and by activating a critical message configuration to be applied in routing the message. A message identifier (e.g., signature) for the message may also be received or gleaned. The message identifier can be compared at the first node to a list of stored message identifiers, created based on routing history, to determine if the message has already been received. As such, if the message has not been received at the first node previously, a first parent and a second parent for the message are identified and the message, along with the critical message indication, can be transmitted to the first parent and the second parent, thereby achieving redundancy in the routing of the message.