Abstract: A system for providing customized customer service interaction between a user and an enterprise is disclosed. The system includes a badge and a badge reader. The badge is installed at a user device, and the badge reader is installed at the enterprise. The badge is configured to generate an access key for a customer's social network account based on a customer's work request to the enterprise. The badge reader is configured to retrieve user data as permitted by the associated access key from the badge, and route a work request of the user to a suitable agent of the enterprise based on the user data.

Abstract: In one embodiment, a process obtains a first compensated directional reading from a first directional sensor of a directionally sensitive system, and obtains a second compensated directional reading from a second directional sensor of the directionally sensitive system. The process may then determine, a difference between the first compensated directional reading and the second compensated directional reading, and declares, in response to the difference being greater than an acceptable threshold, an inaccurate directional reading. As such, the process may then prevent performance of a directionally sensitive action by the directionally sensitive system in response to an inaccurate directional reading.

Abstract: A communications protocol in accordance with one exemplary embodiment uses information from GPS satellites to synchronize the phases of transmitters, and aligns the phase with a spreading code used to de-spread the received signals at, for example, a ground station.

Abstract: An anticipated direction to a signal source is determined by a communication device having an antenna. The communication device receives video images in a field of view of a camera and determines, using sensors of the communication device, an antenna direction. The antenna direction is the direction that the antenna of the communication device is pointing. The communication device displays, using a display screen, the video images, an antenna direction indicator, and a guiding icon. The antenna direction indicator indicates the antenna direction relative to the field of view of the camera, and the guiding icon represents a direction offset from the anticipated direction. An energy value of a signal received from the signals source is determined by the communication device using the antenna, and a position of the guiding icon on the display screen is updated based on the anticipated direction.

Abstract: System and method to calculate expected waiting time of a caller to a calling center, the method including: monitoring, by a monitor circuit, a content of a present communication session; estimating a point of progress of the monitored communication session; comparing the point of progress to a historical statistic; calculating, by a processor, a projection of a duration of a remainder of the present communication session; and providing, by a communication circuit, an expected waiting time (EWT) based upon the projection of the duration of the remainder of the present communication session. Embodiments may include a speech search process to record call progress. The speech search process may inform, diagnose or monitor a call. The speech search process may inform a supervisor of progress, to take action if necessary. The speech search process may dynamically trigger other processes and construct profiles based upon historical data.

Abstract: A system in accordance with one aspect mitigates interference with PtPRs (Point to Point Receivers) that may be caused by a Wi-Fi base station or terminal devices associated with the Wi-Fi base station.

Abstract: In one embodiment, a communicating device (e.g., either a ground station server or a particular distributed module of a satellite communication system) mitigates congestion on a particular return communication path via an intermediate satellite from the plurality of distributed modules to the ground station server. In particular, in response to determining that the level of congestion is above a threshold, then the communication device mitigates the congestion by, e.g.

Abstract: A system in accordance with one aspect mitigates interference with PtPRs (Point to Point Receivers) that may be caused by a Wi-Fi base station or terminal devices associated with the Wi-Fi base station.

Abstract: In one embodiment, a ground station server of a satellite communication system mitigates congestion on a particular forward communication path via an intermediate satellite from the ground station server to a plurality of distributed modules. In particular, in response to determining that the level of congestion is above a threshold, then the ground station server mitigates the congestion by, e.g.

Abstract: Methods and systems for identifying specified phrases within audio streams are provided. More particularly, a phrase is specified. An audio stream is them monitored for the phrase. In response to determining that the audio stream contains the phrase, verification from a user that the phrase was in fact included in the audio stream is requested. If such verification is received, the portion of the audio stream including the phrase is recorded. The recorded phrase can then be applied to identify future instances of the phrase in monitored audio streams.

Abstract: A communications protocol in accordance with one exemplary embodiment uses information from GPS satellites to synchronize the phases of transmitters, and aligns the phase with a spreading code used to de-spread the received signals at, for example, a ground station.

Abstract: A communications protocol in accordance with one exemplary embodiment uses information from GPS satellites to synchronize the phases of transmitters, and aligns the phase with a spreading code used to de-spread the received signals at, for example, a ground station.

Abstract: Satellite acquisition, for enabling a user device to engage in satellite communications, may be implemented using augmented reality (AR). An AR display may be presented to a user, and the user may use the AR display to point the user device toward a desired satellite. The process may include offsetting the position of a satellite icon representing the desired satellite in the AR display if acquisition is unsuccessful and thus indicating that the user device should be pointed to the offset position. In the case of a non-geosynchronous earth-orbit (non-GEO) satellite, such as a low-earth-orbit (LEO) satellite, the position of the satellite icon representing such a non-GEO satellite may be compensated for satellite movement during a satellite acquisition attempt.

Abstract: Fifty seven percent of the world's population, some 4.2 billion people, reside in places without internet access. Consequently, these areas also have no or limited infrastructure to deploy Internet of Things (IoT) devices/sensors. Numerous companies are racing to fill this communication gap and provide internet not only to those without internet but to also improve and provide additional options to those with internet access. One exemplary aspect is capable of providing a technically unique lower-cost solution for internet connectivity, and in particular for applications requiring real-time and/or near-real-time connectivity.

Abstract: In one embodiment, the techniques herein provide a fully automated satellite-based backhaul system. In particular, a system in accordance with the techniques herein may utilize a satellite communication terminal to allow an Internet of Things (IoT) device (or any device) to be deployed in any location which has a line of sight towards a communication satellite. Specifically, the placement, orientation, and/or communication characteristics of the IoT device and/or satellite communication terminal (or antenna) may be manipulated (e.g., manual adjustment based on calculated directions and/or completely autonomously) to ensure avoidance of interference in any other wireless communication network.

Abstract: A communication device, having an antenna, determines a direction substantially in a direction to an intended transceiver. A desired direction that is different from the direction to the intended transceiver, and an anticipated direction that is offset from the desired direction, are determined. Based on the desired direction, parameters of expected energy values corresponding to a multiple pre-defined antenna directions of the antenna around the desired direction are determined. The communication device receives, using the antenna, multiple measured energy values corresponding to multiple antenna directions of the antenna around the anticipated direction. A directional offset is calculated using the multiple expected energy parameters and the multiple measured energy values. An updated anticipated direction is generated by updating the anticipated direction using the calculated directional offset.

Abstract: An anticipated direction to a signal source is determined by a communication device having an antenna. The communication device receives video images in a field of view of a camera and determines, using sensors of the communication device, an antenna direction. The antenna direction is the direction that the antenna of the communication device is pointing. The communication device displays, using a display screen, the video images, an antenna direction indicator, and a guiding icon. The antenna direction indicator indicates the antenna direction relative to the field of view of the camera, and the guiding icon represents a direction offset from the anticipated direction. An energy value of a signal received from the signals source is determined by the communication device using the antenna, and a position of the guiding icon on the display screen is updated based on the anticipated direction.

Abstract: A communication device, having an antenna, determines a direction substantially in a direction to an intended transceiver. A desired direction that is different from the direction to the intended transceiver, and an anticipated direction that is offset from the desired direction, are determined. Based on the desired direction, parameters of expected energy values corresponding to a multiple pre-defined antenna directions of the antenna around the desired direction are determined. The communication device receives, using the antenna, multiple measured energy values corresponding to multiple antenna directions of the antenna around the anticipated direction. A directional offset is calculated using the multiple expected energy parameters and the multiple measured energy values. An updated anticipated direction is generated by updating the anticipated direction using the calculated directional offset.

Abstract: Satellite acquisition, for enabling a user device to engage in satellite communications, may be implemented using augmented reality (AR). An AR display may be presented to a user, and the user may use the AR display to point the user device toward a desired satellite. The process may include offsetting the position of a satellite icon representing the desired satellite in the AR display if acquisition is unsuccessful and thus indicating that the user device should be pointed to the offset position. In the case of a non-geosynchronous earth-orbit (non-GEO) satellite, such as a low-earth-orbit (LEO) satellite, the position of the satellite icon representing such a non-GEO satellite may be compensated for satellite movement during a satellite acquisition attempt.

Abstract: In one embodiment, a conference bridge receives a call initiated by a first caller endpoint. The conference bridge identifies a conference to which the call requests entry and determines whether the conference bridge has available resources to process the call. The conference bridge enables the call to join the conference via a second conference bridge associated with a second caller endpoint participating in the conference according to whether the conference bridge has available resources to process the call.