Abstract: A maintenance support device includes a memory that stores data of a maintenance manual that describes a first maintenance work to be performed to resolve a failure of an image processing apparatus, and a processor configured to acquire, and store in the memory, work result information corresponding to a second maintenance work that has been performed to resolve the failure of the image processing apparatus, and generate additional information based on the acquired work result information and store in the memory the additional information in association with the data of the maintenance manual.

Abstract: A management system includes an information processing apparatus that stores management information about cartridges that store consumables and is configured to update the stored management information, and an image forming apparatus configured to print an image on a sheet using the consumables stored in an attached cartridge, storing cartridge information about a cartridge that has been previously attached to the image forming apparatus, and configured to, when a cartridge is attached, retrieve cartridge information from the attached cartridge as first cartridge information and the stored cartridge information as second cartridge information, and transmit the first and second cartridge information to the processing apparatus. Upon receipt of the cartridge information, the processing apparatus determines whether the attached cartridge is a refilled cartridge, and if so, updates the management information so that the cartridge is identified as a refilled cartridge.

Abstract: According to one embodiment, provided is a component management device includes a detection unit, a correlation determination unit, and an update unit. The detection unit detects a first-class component whose used amount exceeds the threshold value and which is used without causing a failure, and detects a first-class device that is a device including the detected first-class component and not causing a failure related to the first-class component. The correlation determination unit determines the presence or absence of a correlation with respect to a first correlation that is a correlation between the used amount of the detected first-class component and an operating condition of the first-class device. When it is determined that there is no correlation for the first correlation, the update unit determines a first update value that is an update value of the threshold value based on the used amount of the first-class component in the first-class device.

Abstract: A maintenance support device includes a memory that stores work result information that corresponds to a maintenance work that has been performed to solve a failure of an image processing apparatus. A processor is configured to acquire, and store in the memory, first work result information corresponding to a first maintenance work performed to solve a first failure type. After the first work result has been stored, the processor acquires, and stores in the memory, second work result information corresponding to a second maintenance work performed to solve a second failure type. It is then determined whether the first failure type matches the second failure type. Upon determining that the first and second failure types match, the first work result information is then updated to indicate that the first maintenance work has not been successful.

Abstract: A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of on-site maintenance between the first and second apparatuses based on the first and second information stored in the memory.

Abstract: According to one embodiment, provided is a component management device includes a detection unit, a correlation determination unit, and an update unit. The detection unit detects a first-class component whose used amount exceeds the threshold value and which is used without causing a failure, and detects a first-class device that is a device including the detected first-class component and not causing a failure related to the first-class component. The correlation determination unit determines the presence or absence of a correlation with respect to a first correlation that is a correlation between the used amount of the detected first-class component and an operating condition of the first-class device. When it is determined that there is no correlation for the first correlation, the update unit determines a first update value that is an update value of the threshold value based on the used amount of the first-class component in the first-class device.

Abstract: According to one embodiment, provided is a component management device includes a detection unit, a correlation determination unit, and an update unit. The detection unit detects a first-class component whose used amount exceeds the threshold value and which is used without causing a failure, and detects a first-class device that is a device including the detected first-class component and not causing a failure related to the first-class component. The correlation determination unit determines the presence or absence of a correlation with respect to a first correlation that is a correlation between the used amount of the detected first-class component and an operating condition of the first-class device. When it is determined that there is no correlation for the first correlation, the update unit determines a first update value that is an update value of the threshold value based on the used amount of the first-class component in the first-class device.

Abstract: A maintenance apparatus includes a controller including a processor. The processor has programmed instructions to acquire maintenance operation information indicating (i) a failure that occurred with an image forming apparatus and (ii) content of a maintenance operation performed on the image forming apparatus to fix the failure, determine whether predetermined information included with the maintenance operation information exceeds a threshold value, and generate support information based on the maintenance operation information that indicates the content of the maintenance operation in response to the predetermined information exceeding the threshold value. The support information is accessible by a maintenance person when performing future maintenance on the image forming apparatus.

Abstract: An image processing apparatus includes a display device, a network interface, and a processor configured to generate a first screen for display on the display device and through which one or more potential errors of the image processing apparatus are selectable, and control the network interface to transmit error information for the selected error(s) to another apparatus. The errors include a first error type for which an abnormal noise is made by the image processing apparatus. The processor is further configured to, when the first error type is selected, generate a second screen for display on the display device and through which reference sounds potentially corresponding to the abnormal noise are selectable. When a reference sound is selected, sound information corresponding to the selected reference sound is included in the transmitted error information.

Abstract: An image processing apparatus includes a display, a network interface, and a processor. The processor is configured to generate a first screen on which at least one malfunctioning part candidate of the apparatus is presented in a selectable manner, and control the interface to transmit error information corresponding to a selected malfunctioning part candidate to another apparatus. When a first malfunctioning part candidate corresponding to a particular sound output by the image processing apparatus that is not working properly is selected on the first screen, the processor generates a second screen on which one or more reference sounds potentially corresponding to the particular sound are presented in a selectable manner. When a reference sound is selected as corresponding to the particular sound on the second screen, the processor includes sound information corresponding to the selected reference sound in the error information.

Abstract: An image processing apparatus includes a display device, a network interface, and a processor configured to generate a first screen for display on the display device and through which one or more potential errors of the image processing apparatus are selectable, and control the network interface to transmit error information for the selected error(s) to another apparatus. The errors include a first error type for which an abnormal noise is made by the image processing apparatus. The processor is further configured to, when the first error type is selected, generate a second screen for display on the display device and through which reference sounds potentially corresponding to the abnormal noise are selectable. When a reference sound is selected, sound information corresponding to the selected reference sound is included in the transmitted error information.

Abstract: A maintenance support device includes a memory that stores work result information that corresponds to a maintenance work that has been performed to solve a failure of an image processing apparatus. A processor is configured to acquire, and store in the memory, first work result information corresponding to a first maintenance work performed to solve a first failure type. After the first work result has been stored, the processor acquires, and stores in the memory, second work result information corresponding to a second maintenance work performed to solve a second failure type. It is then determined whether the first failure type matches the second failure type. Upon determining that the first and second failure types match, the first work result information is then updated to indicate that the first maintenance work has not been successful.

Abstract: A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of on-site maintenance between the first and second apparatuses based on the first and second information stored in the memory.

Abstract: A management system includes an information processing apparatus that stores management information about cartridges that store consumables and is configured to update the stored management information, and an image forming apparatus configured to print an image on a sheet using the consumables stored in an attached cartridge, storing cartridge information about a cartridge that has been previously attached to the image forming apparatus, and configured to, when a cartridge is attached, retrieve cartridge information from the attached cartridge as first cartridge information and the stored cartridge information as second cartridge information, and transmit the first and second cartridge information to the processing apparatus. Upon receipt of the cartridge information, the processing apparatus determines whether the attached cartridge is a refilled cartridge, and if so, updates the management information so that the cartridge is identified as a refilled cartridge.

Abstract: An electronic device includes a display module configured to display contents in which a second area for displaying a second content is nested in a first area for displaying a first content. A focus setting module is configured to set a focus on the first content or the second content according to a predetermined gesture operation. A scrolling module is configured to scroll the first content or the second content on which the focus is set according to the predetermined scrolling operation regardless of whether the scrolling operation target is the first area or the second area.

Abstract: A method for displaying an image selected from a plurality of images on a touch screen includes following steps. The steps are displaying an image among the plurality of images, each of which is associated with different one of consecutive identification numbers, and upon detecting a writing operation of a numerical value, storing the numerical value in a memory. When a first swipe operation in a first direction is detected after the writing operation, one of the images associated with an identification number that is equal to an identification number of the displayed image plus the stored numerical value is displayed. When a second swipe operation in a second direction opposite to the first direction is detected after the writing operation, one of the images associated with an identification number that is equal to the identification number of the displayed image minus the stored numerical value.

Abstract: An electronic device includes a display module configured to display contents in which a second area for displaying a second content is nested in a first area for displaying a first content. A focus setting module is configured to set a focus on the first content or the second content according to a predetermined gesture operation. A scrolling module is configured to scroll the first content or the second content on which the focus is set according to the predetermined scrolling operation regardless of whether the scrolling operation target is the first area or the second area.

Abstract: A method of providing access to stored and compressed log information of one or more image forming apparatuses is disclosed. In response to receiving a request for log information, the stored log information is searched based on the received request. An expansion range of the log information is determined based on the searched log information and predetermined setting information. The log information corresponding to the determined expansion range is expanded. A browsing request to browse a portion of the stored log information is received. The portion of the stored log information is transmitted. An association between the log information browsed based on the browsing request and the determined expansion range is machine learned. A correction to the determined expansion range is determined based on the learned association. The correction is stored as the predetermined setting information.

Abstract: There is provided an operating environment evaluation system that includes a physical quantity acquisition unit and a generation unit. The physical quantity unit acquires a physical quantity indicating an operating environment of an image processing apparatus. The generation unit generates an operating environment properness level of the image processing apparatus based on the physical quantity that is acquired by the physical quantity acquisition unit.

Abstract: A method for displaying an image selected from a plurality of images on a touch screen includes following steps. The steps are displaying an image among the plurality of images, each of which is associated with different one of consecutive identification numbers, and upon detecting a writing operation of a numerical value, storing the numerical value in a memory. When a first swipe operation in a first direction is detected after the writing operation, one of the images associated with an identification number that is equal to an identification number of the displayed image plus the stored numerical value is displayed. When a second swipe operation in a second direction opposite to the first direction is detected after the writing operation, one of the images associated with an identification number that is equal to the identification number of the displayed image minus the stored numerical value.