Patents by Inventor Susan Symons
Susan Symons has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240362600Abstract: A method includes receiving, by a computing system, a curbside transaction request from a user device, the curbside transaction request including a transaction description; determining, by the computing system, based on the transaction description and a branch service availability, a branch location from a plurality of branch locations associated with the financial institution; updating, in real-time by the computing system, the branch location based on additional information received from the user device; transmitting, by the computing system, a curbside set-up request to the branch location; authenticating, by the computing system, the account holder at the branch location to initiate a transaction in accordance with the transaction request, wherein the account holder is authenticated based on geolocation information associated with the user device relative to a location of the branch location; and enabling a customer to access a receptacle prepared for the transaction.Type: ApplicationFiled: July 8, 2024Publication date: October 31, 2024Applicant: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Susan Symons
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Publication number: 20240354728Abstract: A system includes a location identifier device and a computer system. The location identifier is configured to receive location information from the user device associated with a user based on the user device being within a predefined area. The computer system is configured to: receive the location information from the user device within the area via the location identifier device; receive a request for a transaction from the user device including first attribute information associated with the user; receive second attribute information associated with the user within the area; provide, based on the location information, an authorization signal including a transaction interface for display on the user device; and receive, from the user device via near field communication (NFC) tap with a terminal, a transaction code.Type: ApplicationFiled: July 2, 2024Publication date: October 24, 2024Applicant: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Steven E. Puffer, Jerome Rhodes, Susan Symons, Michael R. Thomas, Young M. Yang
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Patent number: 12125009Abstract: A system includes a customer database that stores user information regarding a plurality of customers; a network interface configured to communicate data over a network; and a processing circuit. The processing circuit is configured to: receive a first indication that a customer is within a first predetermined distance of an automated teller machine (ATM) drive-through area; transmit an authorization signal to the customer computing device configured to activate an ATM pre-stage function of an application implemented on the customer computing device to pre-stage an ATM transaction; receive a second indication that the customer is within a second predetermined distance of an ATM in the ATM drive-through area; transmit transaction information regarding the ATM transaction to the ATM; and authorize the ATM transaction at the ATM in an ATM drive-through area based on the transaction information.Type: GrantFiled: June 6, 2022Date of Patent: October 22, 2024Assignee: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Steven E. Puffer, Jerome Rhodes, Susan Symons, Michael R. Thomas, Young M. Yang
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Publication number: 20240311782Abstract: A method includes receiving a lockbox transaction order associated with an account of the provider from a user device where the lockbox transaction order includes a requested transaction and a desired transaction location, determining that the requested transaction cannot be completed at the desired transaction location, determining a physical lockbox from a plurality of physical lockboxes as an alternative lockbox transaction location, transmitting an indication to a user device indicating that the requested transaction can be completed at the alternative lockbox transaction location, and authenticating a user at the physical lockbox where authenticating the user at the physical lockbox enables the physical lockbox to unlock and become accessible by the user.Type: ApplicationFiled: May 20, 2024Publication date: September 19, 2024Applicant: Wells Fargo Bank, N.A.Inventors: Darren M. Goetz, Miranda C. Hill, Dennis E. Montenegro, Alicia Y. Moore, Susan Symons, Timothy R. Ward
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Publication number: 20240303666Abstract: A method includes receiving, from a user device, a transaction service request including a transaction identification and a transaction time; identifying a lockbox location that can complete the transaction service request based on the transaction identification and the transaction time, the lockbox location being within a threshold proximity of a geographic area associated with the user account; configuring a physical lockbox of the lockbox location; receiving an unlock attempt; and transmitting an unlock command to the physical lockbox to unlock the door of the physical lockbox based on a comparison of the unlock attempt to a lockbox locking passcode.Type: ApplicationFiled: May 20, 2024Publication date: September 12, 2024Applicant: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Susan Symons
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Patent number: 12067543Abstract: A system includes a location identifier device and a computer system. The location identifier is configured to transmit an identifier to a user device when the user device is within a predetermined range of an area and receive location information from the user device associated with a user. The computer system is configured to receive the location information from the user device within the area via the location identifier device and receive a request for an ATM transaction from the user device. The request includes attribute information associated with the user. The computer system is configured to receive attribute information associated with the user comprising an indication of a license plate within the area and identify, based on a determination that the attribute information at least partially matches the attribute information from the request, the user associated with the request.Type: GrantFiled: July 31, 2023Date of Patent: August 20, 2024Assignee: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Steven E. Puffer, Jerome Rhodes, Susan Symons, Michael R. Thomas, Young M. Yang
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Patent number: 12069533Abstract: Systems and methods of receiving, from a computing system, location-specific information, the location-specific information corresponding to a first location of a plurality of locations of a bank branch, receiving a first user input relating to a search query via a first graphical user interface displaying the location-specific information, receiving, from the computing system, an updated real-time listing of employees that match the search query, displaying the updated real-time listing of employees in the first graphical user interface, receive, via the first graphical user interface, a second user input corresponding to a selection of a specific employee from the updated real-time listing of employees available at the bank branch, receive, from the computing system, additional details concerning the specific employee, and display, using the first graphical user interface, the additional details concerning the specific employee.Type: GrantFiled: May 26, 2023Date of Patent: August 20, 2024Assignee: Wells Fargo Bank, N.A.Inventors: Dominik Vltavsky, Alicia Y. Moore, Susan Symons, Miranda C. Hill
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Patent number: 12033121Abstract: A method includes receiving, by a financial institution computing system of a financial institution, a curbside transaction request from a user device, the user device being associated with an account holder of the financial institution, and the curbside transaction request including a transaction description; determining, by the financial institution computing system, based on the transaction description and a branch service availability, a branch location from a plurality of branch locations associated with the financial institution; updating, in real-time by the financial institution computing system, the branch location based on additional information received from the user device; transmitting, by the financial institution computing system, a curbside set-up request to a branch location computing system associated with the branch location; and transmitting, by the financial institution computing system, curbside transaction information to the user device, the curbside transaction information including thType: GrantFiled: November 23, 2020Date of Patent: July 9, 2024Assignee: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Susan Symons
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Patent number: 12014340Abstract: A method includes receiving a lockbox transaction order associated with an account of the provider from a first user device where the lockbox transaction order includes a requested transaction and a desired transaction location, validating whether the requested transaction can be completed at the desired transaction location, determining a physical lockbox associated with the provider from a plurality of physical lockboxes at an alternative lockbox transaction location based on determining that the lockbox transaction order cannot be completed at the desired transaction location, transmitting an indication to a user device indicating that the requested transaction can be completed at the alternative lockbox transaction location, preparing the physical lockbox for the requested transaction, and authenticating a user at the physical lockbox where authenticating the user at the physical lockbox enables the physical lockbox to unlock and become accessible by the user.Type: GrantFiled: May 10, 2023Date of Patent: June 18, 2024Assignee: Wells Fargo Bank, N.A.Inventors: Darren M. Goetz, Miranda C. Hill, Dennis E. Montenegro, Alicia Y. Moore, Susan Symons, Timothy R. Ward
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Publication number: 20240185197Abstract: An entity computing system associated with an entity where the entity computing system comprises a processing circuit configured to receive a transaction description from a device where the transaction description comprises at least one of a time, a location, or a transaction to be completed at a location, transmit the transaction description to a location computing system associated with the location, receive location information from the device indicative of the device being located at the location, and service the user of the device via a receptacle chosen based on the information, the transaction description, and the device being located at the location.Type: ApplicationFiled: February 12, 2024Publication date: June 6, 2024Applicant: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Susan Symons
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Patent number: 11989735Abstract: A method includes receiving, from a user device, a transaction service request including a transaction identification and a transaction time; identifying a first plurality of lockbox locations that can complete the transaction service request based on the transaction identification and the transaction time, the first plurality of lockbox locations being within a threshold proximity of a geographic area associated with the user account; receiving, from the user device, a selection of one of the lockbox locations of the first plurality of lockbox locations that can complete the transaction service request; configuring a physical lockbox of the selected lockbox location; receiving an unlock attempt; and transmitting an unlock command to the physical lockbox to unlock the door of the physical lockbox based on a comparison of the unlock attempt to a lockbox locking passcode.Type: GrantFiled: May 17, 2023Date of Patent: May 21, 2024Assignee: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Susan Symons
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Patent number: 11900344Abstract: A method performed by a processor of a financial institution computing system includes receiving a curbside transaction description from a device, transmitting a set-up request to a location computing system associated with a location, transmitting curbside transaction information to the device, receiving location information from the device indicative of the device being located at the location, initiating the curbside transaction, and servicing a user associated with the device via a receptacle chosen based on the location information and the curbside transaction description.Type: GrantFiled: June 27, 2022Date of Patent: February 13, 2024Assignee: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Susan Symons
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Publication number: 20240029039Abstract: An automated teller machine (ATM) includes a network interface and an authentication circuit configured to receive data indicative of an interaction with the ATM by a user, detect that an individual computing device is in proximity to the ATM, determine that the individual computing device is not associated with a financial account, display a prompt comprising instructions to bind the individual computing device of the user to the financial account, receive data comprising a unique identifier of the individual computing device of the user, bind the individual computing device to the financial account based at least in part on the received unique identifier of the individual computing device of the user, and transmit, to the individual computing device, an application authorization, the application authorization authorizing an application to complete operations associated with the financial account via the bound individual computing device of the user.Type: ApplicationFiled: July 28, 2023Publication date: January 25, 2024Applicant: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Susan Symons
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Publication number: 20230376919Abstract: A system includes a location identifier device and a computer system. The location identifier is configured to transmit an identifier to a user device when the user device is within a predetermined range of an area and receive location information from the user device associated with a user. The computer system is configured to receive the location information from the user device within the area via the location identifier device and receive a request for an ATM transaction from the user device. The request includes attribute information associated with the user. The computer system is configured to receive attribute information associated with the user comprising an indication of a license plate within the area and identify, based on a determination that the attribute information at least partially matches the attribute information from the request, the user associated with the request.Type: ApplicationFiled: July 31, 2023Publication date: November 23, 2023Applicant: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Steven E. Puffer, Jerome Rhodes, Susan Symons, Michael R. Thomas, Young M. Yang
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Publication number: 20230300562Abstract: Systems and methods of receiving, from a computing system, location-specific information, the location-specific information corresponding to a first location of a plurality of locations of a bank branch, receiving a first user input relating to a search query via a first graphical user interface displaying the location-specific information, receiving, from the computing system, an updated real-time listing of employees that match the search query, displaying the updated real-time listing of employees in the first graphical user interface, receive, via the first graphical user interface, a second user input corresponding to a selection of a specific employee from the updated real-time listing of employees available at the bank branch, receive, from the computing system, additional details concerning the specific employee, and display, using the first graphical user interface, the additional details concerning the specific employee.Type: ApplicationFiled: May 26, 2023Publication date: September 21, 2023Applicant: Wells Fargo Bank, N.A.Inventors: Dominik Vltavsky, Alicia Y. Moore, Susan Symons, Miranda C. Hill
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Publication number: 20230289813Abstract: A method includes receiving, from a user device, a transaction service request including a transaction identification and a transaction time; identifying a first plurality of lockbox locations that can complete the transaction service request based on the transaction identification and the transaction time, the first plurality of lockbox locations being within a threshold proximity of a geographic area associated with the user account; receiving, from the user device, a selection of one of the lockbox locations of the first plurality of lockbox locations that can complete the transaction service request; configuring a physical lockbox of the selected lockbox location; receiving an unlock attempt; and transmitting an unlock command to the physical lockbox to unlock the door of the physical lockbox based on a comparison of the unlock attempt to a lockbox locking passcode.Type: ApplicationFiled: May 17, 2023Publication date: September 14, 2023Applicant: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Susan Symons
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Publication number: 20230289756Abstract: A method includes receiving a lockbox transaction order associated with an account of the provider from a first user device where the lockbox transaction order includes a requested transaction and a desired transaction location, validating whether the requested transaction can be completed at the desired transaction location, determining a physical lockbox associated with the provider from a plurality of physical lockboxes at an alternative lockbox transaction location based on determining that the lockbox transaction order cannot be completed at the desired transaction location, transmitting an indication to a user device indicating that the requested transaction can be completed at the alternative lockbox transaction location, preparing the physical lockbox for the requested transaction, and authenticating a user at the physical lockbox where authenticating the user at the physical lockbox enables the physical lockbox to unlock and become accessible by the user.Type: ApplicationFiled: May 10, 2023Publication date: September 14, 2023Applicant: Wells Fargo Bank, N.A.Inventors: Darren M. Goetz, Miranda C. Hill, Dennis E. Montenegro, Alicia Y. Moore, Susan Symons, Timothy R. Ward
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Patent number: 11741445Abstract: An automated teller machine (ATM) includes a network interface and an authentication circuit configured to receive data indicative of an interaction with the ATM by a user, detect that an individual computing device is in proximity to the ATM, determine that the individual computing device is not associated with a financial account, display a prompt comprising instructions to bind the individual computing device of the user to the financial account, receive data comprising a unique identifier of the individual computing device of the user, bind the individual computing device to the financial account based at least in part on the received unique identifier of the individual computing device of the user, and transmit, to the individual computing device, an application authorization, the application authorization authorizing an application to complete operations associated with the financial account via the bound individual computing device of the user.Type: GrantFiled: August 15, 2022Date of Patent: August 29, 2023Assignee: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Susan Symons
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Patent number: 11729578Abstract: Systems and methods of receiving, from a computing system, location-specific information, the location-specific information corresponding to a first location of a plurality of locations of a bank branch, receiving a first user input relating to a search query via a first graphical user interface displaying the location-specific information, receiving, from the computing system, an updated real-time listing of employees that match the search query, displaying the updated real-time listing of employees in the first graphical user interface, receive, via the first graphical user interface, a second user input corresponding to a selection of a specific employee from the updated real-time listing of employees available at the bank branch, receive, from the computing system, additional details concerning the specific employee, and display, using the first graphical user interface, the additional details concerning the specific employee.Type: GrantFiled: March 31, 2022Date of Patent: August 15, 2023Assignee: Wells Fargo Bank, N.A.Inventors: Dominik Vltavsky, Alicia Y. Moore, Susan Symons, Miranda C. Hill
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Patent number: 11715078Abstract: A system includes a location identifier device configured to receive location information from a user device; a surveillance device configured to capture video surveillance; and a computer system. The computer system is configured to: receive the location information; receive a request for an ATM transaction that includes attribute information associated with the user; obtain, from the received video surveillance, captured attribute information associated with the user; determine that the captured attribute information at least partially matches the received attribute information; transmit a transaction code to the user device based on (i) the location information from the user device being within the area, (ii) the captured attribute information at least partially matching the attribute information, and (iii) the identification of the user associated with the request; and facilitate the ATM transaction based at least partially on the received transaction code.Type: GrantFiled: June 6, 2022Date of Patent: August 1, 2023Assignee: Wells Fargo Bank, N.A.Inventors: Miranda C. Hill, Alicia Y. Moore, Steven E. Puffer, Jerome Rhodes, Susan Symons, Michael R. Thomas, Young M. Yang