Abstract: An item level security system is provided that uses dynamic security settings to optimize the competing requirements for high security and transaction throughput. Customer metrics such as customer traffic volume and the number and type of items purchased change over the course of a day and are further influenced by the day of the week and by holidays and certain vacation schedules for local schools and employers. The invention provides dynamic security settings for the item level security system that address the changing customer metrics.

Abstract: An adaptable and extensible interface is described for connecting one or more point of sale (POS) applications to one or more at a wide variety of retail application is described. The interface may be embodied as a programmable state machine employing XML files to customize its operation reusable retail applications may be utilized as part of the interface approach.

Abstract: Techniques for assisted self checkout are provided. Customers or store personnel use scan devices that are independent of a self-checkout kiosk as they shop in a store to scan goods that are to be purchased. The transactions are independent of any particular checkout terminal. When the customer is ready to checkout, the customer approaches a checkout station and the transaction for the customer is located and recalled. The customer completes payment at the station to end the transaction and exit the store.

Abstract: A context aware process is utilized to speed self-checkout. In one aspect, such a process is utilized to simplify response to a weight mismatch condition where a produce scale weight and a bagging scale weight for an item differs by more than a predetermined amount. Other examples of the application of such a process to other aspects of self-checkout are provided.

Abstract: A software platform and method are presented for integrating loosely coupled services or offerings provided across a retail environment into self-service terminals configured to perform different type of retail functions. The integration is accomplished with little or no modifications to existing software applications that provide the services or offerings.

Abstract: An adaptable and extensible interface is described for connecting one or more point of sale (POS) applications to one or more at a wide variety of retail application is described. The interface may be embodied as a programmable state machine employing XML files to customize its operation reusable retail applications may be utilized as part of the interface approach.

Abstract: Multiplexing techniques are addressed to allow multiple in store devices to share point of sale instances thereby reducing the overall number of point of sale instances employed. Customer scanning applications, such as price checking and phone based in aisle scanning are addressed.

Abstract: A high-velocity scanned item distribution apparatus and method are presented. The high-velocity scanned item distribution apparatus permits bagging operations for multiple purchase transactions to occur in parallel. Overlapping the bagging operation of multiple purchase transactions allows the scanning and payment operations of the purchase transactions to continue at higher speeds. In addition, point of sale terminals with high-velocity item scanners are allowed to function at higher speeds.

Abstract: An adaptable and extensible interface is described for connecting one or more point of sale (POS) applications to one or more at a wide variety of retail application is described. The interface may be embodied as a programmable state machine employing XML tiles to customize its operation reusable retail applications may be utilized as part of the interface approach.

Abstract: A customer/user registers User Interface (UI) preferences for a self checkout system. Subsequently, when the user properly authenticates with a self checkout system, the preferences are recalled and used to dynamically configure the UI of the self checkout system that the user is interacting with to complete a transaction with an enterprise.

Abstract: Techniques for overlaying a custom interface onto an existing kiosk interface are provided. An event is detected that triggers a kiosk to process an agent that overlays, and without modifying, the kiosk's existing interface. The agent alters screen features and visual presentation of the existing interface and provides additional alternative operations for navigating and executing features defined in the existing interface. In an embodiment, the agent provides a custom interface overlaid onto the existing interface to provide a customer-facing interface for individuals that are sight impaired, and the method further comprises injecting non-visible tags into screen definitions for the existing interface that are recognized only by the agents to handle exception conditions and actively ignored by the existing interface.

Abstract: Techniques for Point-Of-Sale (POS) direct support of Self Checkout (SCO) are provided. A checkout station is configured with software to support two different interfaces and workflows: one interface and workflow supporting SCO on the checkout station and the other interface and the other workflow supporting assisted checkout operation. The checkout station can be dynamically switched between the two modes of operation, such that the checkout station is usable within an enterprise for both cashier assisted operations for customers and for self-service checkout operations performed by customers without assistance.

Abstract: Techniques for checkout security using video surveillance are provided. A customer is video tracked while in a store, the pauses made in aisles and the arm movements are recorded. Expected purchased items, based on movements and pauses by the customer within the store, are then compared to actual purchased items and a determination is made whether a checkout audit is needed for the customer.

Abstract: Techniques for assisted self checkout are provided. Customers or store personnel use scan devices that are independent of a self-checkout kiosk as they shop in a store to scan goods that are to be purchased. The transactions are independent of any particular checkout terminal. When the customer is ready to checkout, the customer approaches a checkout station and the transaction for the customer is located and recalled. The customer completes payment at the station to end the transaction and exit the store.

Abstract: Techniques for assisted self checkout are provided. Customers or store personnel use scan devices that are independent of a self-checkout kiosk as they shop in a store to scan goods that are to be purchased. The transactions are independent of any particular checkout terminal. When the customer is ready to checkout, the customer approaches a checkout station and the transaction for the customer is located and recalled. The customer completes payment at the station to end the transaction and exit the store.

Abstract: A high-velocity scanned item distribution apparatus and method are presented. The high-velocity scanned item distribution apparatus permits bagging operations for multiple purchase transactions to occur in parallel. Overlapping the bagging operation of multiple purchase transactions allows the scanning and payment operations of the purchase transactions to continue at higher speeds. In addition, point of sale terminals with high-velocity item scanners are allowed to function at higher speeds.

Abstract: Techniques for proximity detection of kiosk payments are provided. A kiosk system includes a cash/coin acceptor device and an added sensor. The sensor detects when a hand of a customer is in proximity to the cash/coin acceptor device indicating cash or coins are about to be inserted into the device. The sensor coordinates with a state of the kiosk system and when the state permits and the hand is in proximity to the device, the device is activated or enabled to accept the cash or coins for a transaction of the customer.

Abstract: Techniques for checkout security using video surveillance are provided. A customer is video tracked while in a store, the pauses made in aisles and the arm movements are recorded. Expected purchased items, based on movements and pauses by the customer within the store, are then compared to actual purchased items and a determination is made whether a checkout audit is needed for the customer.

Abstract: A customer/user registers User Interface (UI) preferences for a self checkout system. Subsequently, when the user properly authenticates with a self checkout system, the preferences are recalled and used to dynamically configure the UI of the self checkout system that the user is interacting with to complete a transaction with an enterprise.

Abstract: Techniques for overlaying a custom interface onto an existing kiosk interface are provided. An event is detected that triggers a kiosk to process an agent that overlays, and without modifying, the kiosk's existing interface. The agent alters screen features and visual presentation of the existing interface and provides additional alternative operations for navigating and executing features defined in the existing interface. In an embodiment, the agent provides a custom interface overlaid onto the existing interface to provide a customer-facing interface for individuals that are sight impaired.