Abstract: Techniques for proximity detection of kiosk payments are provided. A kiosk system includes a cash/coin acceptor device and an added sensor. The sensor detects when a hand of a customer is in proximity to the cash/coin acceptor device indicating cash or coins are about to be inserted into the device. The sensor coordinates with a state of the kiosk system and when the state permits and the hand is in proximity to the device, the device is activated or enabled to accept the cash or coins for a transaction of the customer.

Abstract: A system and method for performing a security check at a checkout terminal is disclosed. Various heuristics are utilized to verify that a customer or clerk has properly identified an item being purchased. In various embodiments, the weight or other physical characteristics of an item placed on a product scale are measured and compared with expected physical characteristics for the item. If a mismatch is detected between the actual physical characteristics and the expected physical characteristics, the transaction may be flagged for further investigation.

Abstract: Techniques for Point-Of-Sale (POS) direct support of Self Checkout (SCO) are provided. A checkout station is configured with software to support two different interfaces and workflows: one interface and workflow supporting SCO on the checkout station and the other interface and the other workflow supporting assisted checkout operation. The checkout station can be dynamically switched between the two modes of operation, such that the checkout station is usable within an enterprise for both cashier assisted operations for customers and for self-service checkout operations performed by customers without assistance.

Abstract: A system and method for performing a security check at a checkout terminal is disclosed. Various heuristics are utilized to verify that a customer or clerk has properly identified an item being purchased. In various embodiments, the weight or other physical characteristics of an item placed on a product scale are measured and compared with expected physical characteristics for the item. If a mismatch is detected between the actual physical characteristics and the expected physical characteristics, the transaction may be flagged for further investigation.

Abstract: Multiplexing techniques are addressed to allow multiple in store devices to share point of sale instances thereby reducing the overall number of point of sale instances employed. Customer scanning applications, such as price checking and phone based in aisle scanning are addressed.

Abstract: Systems and techniques for distributed dispenser management are provided. A list of item selections is received, the list including at least one item with an item type. A collection of one or more dispenser groups may be identified, where each dispenser group in the collection includes a unique combination of one or more item dispensers with a combined unreserved inventory sufficient to dispense each item in the list. An item dispenser group may then be selected from the collection based on even depletion. The items in the list may be reserved from the selected dispenser group.

Abstract: Item characteristic databases, such as item weight databases are employed in a variety of checkout contexts in stores. As one example, a security weight database is often employed in a security check during self-checkout in which an item's weight is checked during bagging against a stored weight for the item. Approaches for extending such security checks for a single item or items sold in small quantities are addressed.

Abstract: An item level security system is provided that uses dynamic security settings to optimize the competing requirements for high security and transaction throughput. Customer metrics such as customer traffic volume and the number and type of items purchased change over the course of a day and are further influenced by the day of the week and by holidays and certain vacation schedules for local schools and employers. The invention provides dynamic security settings for the item level security system that address the changing customer metrics.

Abstract: An adaptable and extensible interface is described for connecting one or more point of sale (POS) applications to one or more at a wide variety of retail application is described. The interface may be embodied as a programmable state machine employing XML tiles to customize its operation reusable retail applications may be utilized as part of the interface approach.

Abstract: A software platform and method are presented for integrating loosely coupled services or offerings provided across a retail environment into self-service terminals configured to perform different type of retail functions. The integration is accomplished with little or no modifications to existing software applications that provide the services or offerings.

Abstract: Systems and techniques for distributed dispenser management are provided. A list of item selections is received, the list including at least one item with an item type. A collection of one or more dispenser groups may be identified, where each dispenser group in the collection includes a unique combination of one or more item dispensers with a combined unreserved inventory sufficient to dispense each item in the list. An item dispenser group may then be selected from the collection based on even depletion. The items in the list may be reserved from the selected dispenser group.

Abstract: Item characteristic databases, such as item weight databases are employed in a variety of checkout contexts in stores. As one example, a security weight database is often employed in a security check during self-checkout in which an item's weight is checked during bagging against a stored weight for the item. Approaches for extending such security checks for a single item or items sold in small quantities are addressed.

Abstract: A context aware process is utilized to speed self-checkout. In one aspect, such a process is utilized to simplify response to a weight mismatch condition where a produce scale weight and a bagging scale weight for an item differs by more than a predetermined amount. Other examples of the application of such a process to other aspects of self-checkout are provided.

Abstract: Techniques for assisted self checkout are provided. Customers or store personnel use scan devices that are independent of a self-checkout kiosk as they shop in a store to scan goods that are to be purchased. The transactions are independent of any particular checkout terminal. When the customer is ready to checkout, the customer approaches a checkout station and the transaction for the customer is located and recalled. The customer completes payment at the station to end the transaction and exit the store.

Abstract: A method is provided to that allows product placement data of specific items to be conveniently accessed. A user may submit a request for a specific item or items via a client device (e.g., a mobile device, laptop, desktop, etc.) to a server. The server responds with product placement data for providers (e.g., retailers, stores, service providers, libraries, etc.) of the item or items that are close geographically to the user's location. Other data may be included with the response including pricing information of the item, distance or directions to the provider, and promotions.

Abstract: A method is provided for personalizing security conditions for each customer using a self-service checkout terminal to conduct a transaction on the terminal. A trust level is assigned to each customer based on a selection of factors, which may include personal information provided by the customer, factors independent of the customer, such as information specific to the particular merchant, and the customer's history in using the checkout terminal or other facilities of the merchant. The manner in which the transaction progresses for the customer is determined as a function of the customer's trust level. In one example, the weight tolerance applied to products weighed by the customer may be widened or narrowed in relation to the customer's trust level.

Abstract: A self-service checkout terminal includes a scanner and a weight scale. The customer passes each item past the scanner to identify the item and obtain weight data for that item from a centralized database, including a mean weight and a standard deviation. An error value is calculated from the measured weight of each item and the weight data. The error value of all items scanned during the common transaction are summed to produce an accumulated error for the particular weight scale during that transaction. This accumulated error is compared to a threshold value to determine whether a fault condition exists at the weight scale.

Abstract: A self-service checkout terminal includes a scanner and a weight scale. The customer passes each item past the scanner to identify the item and obtain weight data for that item from a centralized database, including a mean weight and a standard deviation. An error value is calculated from the measured weight of each item and the weight data. The error value of all items scanned during the common transaction are summed to produce an accumulated error for the particular weight scale during that transaction. This accumulated error is compared to a threshold value to determine whether a fault condition exists at the weight scale.

Abstract: A method is provided for personalizing security conditions for each customer using a self-service checkout terminal to conduct a transaction on the terminal. A trust level is assigned to each customer based on a selection of factors, which may include personal information provided by the customer, factors independent of the customer, such as information specific to the particular merchant, and the customer's history in using the checkout terminal or other facilities of the merchant. The manner in which the transaction progresses for the customer is determined as a function of the customer's trust level. In one example, the weight tolerance applied to products weighed by the customer may be widened or narrowed in relation to the customer's trust level.

Abstract: A method of operation is provided of a retail terminal having: a housing; a take away belt having a first end adjacent the housing and a second end remote from the housing; a cover plate positioned over a gap between the housing and the first end of the take away belt; a sensor positioned adjacent the first end of the take away belt; a scale arranged to measure the weight of items placed on the belt; and a controller arranged to control the movement of the take away belt. The method includes the steps of: allowing placement of an item on the take away belt; moving the item away from the housing; detecting the weight of the item, and if a new weight item is detected; moving the item towards the housing, until the item is detected by the sensor, and then moving the item the opposite direction, away from the housing.