Abstract: Systems and methods for providing intelligent assistance to support agents. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit audio to a voice service provider, wherein the audio is captured during a call between a customer and a support agent concerning a product; receive a text instruction from the voice service provider; retrieve support information relevant to the product based upon the text instruction; and display the support information to the support agent.

Abstract: Systems and methods for providing intelligent assistance using voice services for agent coaching. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: receive an instruction from a voice service provider in response to audio captured during a communication between a customer and an agent, where the instruction includes a sentiment indication; identify a resource used by the agent during the communication; determine a result of the communication; and store the sentiment indication, the resource identification, and the result of the communication, in a coaching database.

Abstract: Systems and methods for handling responses from voice services. In some embodiments, an Information Handling System (IHS) may include: a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit an audio instruction to a voice services engine, receive a response to the audio instruction, and output a notification associated with the response using an output setting selected based upon a context of the IHS.

Abstract: Systems and methods for handling away messages with intelligent assistance using voice services. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: detect the presence of a person; output an audio greeting in response to the detection; receive an audio instruction in response to the audio greeting; transmit the audio instruction to a voice service provider, the voice service provider configured to: (i) convert the audio instruction into a text instruction, and (ii) transmit the text instruction to an intelligent assistance provider; receive a command from the intelligent assistance provider, the intelligent assistance provider configured to generate the command based upon the text instruction; and execute the command.

Abstract: Systems and methods for providing gaze-activated voice services for interactive workspaces. In some embodiments, an Information Handling System (IHS), may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit a voice command to a voice service provider; receive a textual instruction in response to the voice command; identify a gaze focus of the user; and execute the textual instruction using the gaze focus.

Abstract: Systems and methods for providing intelligent assistance across voice services. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit an audio instruction from a user to a voice service provider, wherein the voice service provider is configured to: (i) convert the audio instruction into a text instruction, and (ii) transmit the text instruction to an intelligent assistance provider; receive a command from the intelligent assistance provider, wherein the intelligent assistance provider is configured to generate the command based, at least in part, upon a cache built using a prior text instruction previously generated in response to a prior audio instruction; and execute the command.

Abstract: Systems and methods for providing intelligent assistance using voice services. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit an audio instruction to a voice service provider, where the voice service provider is configured to: (i) convert the audio instruction into a text instruction, and (ii) transmit the text instruction to an intelligent assistance provider; receive a command from the intelligent assistance provider, where the intelligent assistance provider is configured to generate the command based upon the text instruction; and execute the command.

Abstract: Systems and methods for providing intelligent assistance for handling usage modes. In some embodiments, an Information Handling System (IHS) may include: a processor and a memory having program instructions stored thereon that, upon execution, cause the IHS to: detect a headphone state of a user; in response to the detection, capture audio; and in response to the capture, execute a command, at least in part, based upon the headphone state.

Abstract: Systems and methods for device identity augmentation. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: receive high-level metrics; receive low-level metrics; determine, using a plurality of sets of threshold values, that the high-level metrics and the low-level metrics match at least one of a plurality of device profiles; and at least one of: (a) identify a device as belonging to class of devices corresponding to the matching device profile, or (b) identify whether at least a subset of the high-level metrics or the low-level metrics are outside one or more of the sets of threshold values.

Abstract: Systems and methods for Internet-of-Things (IoT) gateway tampering detection and management. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a priority value for each of a plurality of IoT devices coupled to the IHS, detect an event indicative of physical tampering of the IHS, and initiate an action in response to the detection, wherein the action is based, at least, in part, upon the priority values.

Abstract: Systems and methods for device identity augmentation. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: receive high-level metrics; receive low-level metrics; determine, using a plurality of sets of threshold values, that the high-level metrics and the low-level metrics match at least one of a plurality of device profiles; and at least one of: (a) identify a device as belonging to class of devices corresponding to the matching device profile, or (b) identify whether at least a subset of the high-level metrics or the low-level metrics are outside one or more of the sets of threshold values.

Abstract: Systems and methods for safeguarding and recovering Internet-of-Things (IoT) devices from power anomalies. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: detect an electrical power anomaly in an IoT network based, at least in part, upon a comparison between a current volatility of a data field and a volatility baseline for that data field, wherein the data field is part of a packet communicated between an IoT device and the IHS; and in response to the detection, manage the IoT network.

Abstract: Systems and methods for overload management of Internet-of-Things (IoT) gateways. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: detect an overload condition in the IHS; in response to the detection, compare a current volatility of a data field against a volatility baseline for that data field, wherein the data field is one of a plurality of other fields contained within a packet communicated between an IoT device and the IHS; and take responsive action based, at least in part, upon the comparison.

Abstract: Systems and methods for managing device profiles in the Internet-of-Things (IoT). In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: receive a command from a user to access an IoT device coupled to the IHS, and process the command using a device profile stored in the IHS, where the device profile includes an Application Programming Interface (API) associated with the IoT device.