Abstract: An information handling system may determine that a first process of a list of processes is a top-ranked process and may adjust one or more settings of the information handling system associated with the first process. The information handling system may monitor performance parameters of the information handling system following the adjustment of the settings. Based on monitoring the performance parameters, the information handling system may determine that a performance score of the information handling system is below a threshold performance score and may reduce a ranking of the first process based on the determination. The ranking of the first process may be reduced such that a second process becomes a new top-ranked process. The information handling system may then adjust one or more settings associated with the second process.

Abstract: Settings on an information handling system may be adjusted to set priority levels for processes executing on the information handling system in view of desired operational characteristics of the information handling system for a user persona and in view of expected future events for the information handling system. A score may be generated based on a user persona (e.g., whether a user is a light gamer, heavy gamer, corridor warrior, or desk worker) and expected future computer contexts (e.g., an expectation that a user will play a game in one hour). That score may be used to determine policies (e.g., high performance, balanced, or battery saver) to implement through settings on the computer system. Consideration of user persona classifications, associated group behaviors, and dynamic system contexts (including resource extremas, location, temporal context, and predicted future events) improve use of system resources through prioritization and governing of diverse optimization methods.

Abstract: In one or more embodiments, one or more systems, methods, and/or processes may: determine multiple gaze vectors of a user viewing content of a foreground application displayed via a display; determine a pattern based at least on the multiple gaze vectors; determine if the pattern is a search pattern, a static pattern, or a reading pattern; if not so, make a first adjustment of an environment associated with the user; if so, determine if the foreground application is a productivity application; if not so, make the first adjustment of the environment associated with the user; if so, determine if the content of the foreground application is classified as productive; if not so, make the first adjustment of the environment associated with the user; and if so, make a second adjustment of the environment associated with the user, different from the first adjustment of the environment associated with the user.

Abstract: In one or more embodiments, one or more systems, methods, and/or processes may: determine multiple gaze vectors of a user viewing content of a foreground application displayed via a display; determine a pattern based at least on the multiple gaze vectors; determine if the pattern is a search pattern, a static pattern, or a reading pattern; if not so, make a first adjustment of an environment associated with the user; if so, determine if the foreground application is a productivity application; if not so, make the first adjustment of the environment associated with the user; if so, determine if the content of the foreground application is classified as productive; if not so, make the first adjustment of the environment associated with the user; and if so, make a second adjustment of the environment associated with the user, different from the first adjustment of the environment associated with the user.

Abstract: In one or more embodiments, one or more systems, methods, and/or processes may: determine if the user is utilizing a previously utilized a workspace configuration; if the user is utilizing the previously utilized workspace configuration, display multiple windows respectively associated with multiple applications; and if the user is not utilizing the previously utilized workspace configuration: determine hardware resources of a current workspace configuration; modify the workspace configuration data based at least on the hardware resources of the current workspace configuration; map the multiple windows respectively associated with the multiple applications to multiple displays of the current workspace configuration based at least on the workspace configuration data; adjust a resolution of a window of the multiple windows based at least on a resolution of a display of the multiple displays that shall display the window; and translate a saved position of the window to a position associated with the display.

Abstract: Systems and methods for handling away messages with intelligent assistance using voice services. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: detect the presence of a person; output an audio greeting in response to the detection; receive an audio instruction in response to the audio greeting; transmit the audio instruction to a voice service provider, the voice service provider configured to: (i) convert the audio instruction into a text instruction, and (ii) transmit the text instruction to an intelligent assistance provider; receive a command from the intelligent assistance provider, the intelligent assistance provider configured to generate the command based upon the text instruction; and execute the command.

Abstract: Systems and methods for providing intelligent assistance to support agents. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit audio to a voice service provider, wherein the audio is captured during a call between a customer and a support agent concerning a product; receive a text instruction from the voice service provider; retrieve support information relevant to the product based upon the text instruction; and display the support information to the support agent.

Abstract: Methods, systems, and computer programs encoded on computer storage medium, for identifying a classification of a first device; comparing the classification of the first device with a device classification listing for zones of control; determining that the classification of the first device matches i) the device classification listing for a first zone of control and ii) the device classification listing for a second zone of control; identifying a classification of a second device; comparing the classification of the second device with i) the device classification listing for the first zone of control and ii) the device classification listing for the second zone of control; determining that both i) the classification of the first device and ii) the classification of the second device matches the device classification listing for only the first zone of control; identifying a gateway of the first zone of control as managing the first and second devices.

Abstract: Systems and methods for handling away messages with intelligent assistance using voice services. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: detect the presence of a person; output an audio greeting in response to the detection; receive an audio instruction in response to the audio greeting; transmit the audio instruction to a voice service provider, the voice service provider configured to: (i) convert the audio instruction into a text instruction, and (ii) transmit the text instruction to an intelligent assistance provider; receive a command from the intelligent assistance provider, the intelligent assistance provider configured to generate the command based upon the text instruction; and execute the command.

Abstract: Systems and methods for managing device profiles in the Internet-of-Things (IoT). In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: receive a command from a user to access an IoT device coupled to the IHS, and process the command using a device profile stored in the IHS, where the device profile includes an Application Programming Interface (API) associated with the IoT device.

Abstract: Systems and methods for providing intelligent assistance using voice services. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit an audio instruction to a voice service provider, where the voice service provider is configured to: (i) convert the audio instruction into a text instruction, and (ii) transmit the text instruction to an intelligent assistance provider; receive a command from the intelligent assistance provider, where the intelligent assistance provider is configured to generate the command based upon the text instruction; and execute the command.

Abstract: Systems and methods for Internet-of-Things (IoT) gateway tampering detection and management. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a priority value for each of a plurality of IoT devices coupled to the IHS, detect an event indicative of physical tampering of the IHS, and initiate an action in response to the detection, wherein the action is based, at least, in part, upon the priority values.

Abstract: Systems and methods for safeguarding and recovering Internet-of-Things (IoT) devices from power anomalies. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: detect an electrical power anomaly in an IoT network based, at least in part, upon a comparison between a current volatility of a data field and a volatility baseline for that data field, wherein the data field is part of a packet communicated between an IoT device and the IHS; and in response to the detection, manage the IoT network.

Abstract: Systems and methods for overload management of Internet-of-Things (IoT) gateways. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: detect an overload condition in the IHS; in response to the detection, compare a current volatility of a data field against a volatility baseline for that data field, wherein the data field is one of a plurality of other fields contained within a packet communicated between an IoT device and the IHS; and take responsive action based, at least in part, upon the comparison.

Abstract: Methods, systems, and computer programs encoded on computer storage medium, for identifying a classification of a first device; comparing the classification of the first device with a device classification listing for zones of control; determining that the classification of the first device matches i) the device classification listing for a first zone of control and ii) the device classification listing for a second zone of control; identifying a classification of a second device; comparing the classification of the second device with i) the device classification listing for the first zone of control and ii) the device classification listing for the second zone of control; determining that both i) the classification of the first device and ii) the classification of the second device matches the device classification listing for only the first zone of control; identifying a gateway of the first zone of control as managing the first and second devices.

Abstract: Systems and methods for providing intelligent assistance to support agents. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit audio to a voice service provider, wherein the audio is captured during a call between a customer and a support agent concerning a product; receive a text instruction from the voice service provider; retrieve support information relevant to the product based upon the text instruction; and display the support information to the support agent.

Abstract: Systems and methods for providing intelligent assistance using voice services for agent coaching. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: receive an instruction from a voice service provider in response to audio captured during a communication between a customer and an agent, where the instruction includes a sentiment indication; identify a resource used by the agent during the communication; determine a result of the communication; and store the sentiment indication, the resource identification, and the result of the communication, in a coaching database.

Abstract: Systems and methods for providing intelligent assistance across voice services. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit an audio instruction from a user to a voice service provider, wherein the voice service provider is configured to: (i) convert the audio instruction into a text instruction, and (ii) transmit the text instruction to an intelligent assistance provider; receive a command from the intelligent assistance provider, wherein the intelligent assistance provider is configured to generate the command based, at least in part, upon a cache built using a prior text instruction previously generated in response to a prior audio instruction; and execute the command.

Abstract: Systems and methods for providing gaze-activated voice services for interactive workspaces. In some embodiments, an Information Handling System (IHS), may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit a voice command to a voice service provider; receive a textual instruction in response to the voice command; identify a gaze focus of the user; and execute the textual instruction using the gaze focus.

Abstract: Systems and methods for handling responses from voice services. In some embodiments, an Information Handling System (IHS) may include: a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit an audio instruction to a voice services engine, receive a response to the audio instruction, and output a notification associated with the response using an output setting selected based upon a context of the IHS.