Patents by Inventor Vernon Marshall

Vernon Marshall has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20120226551
    Abstract: The disclosed method and system allows a credit or charge card issuer to provide its card members with a list of restaurants that might be of interest based on the financial transactions of similar card members. In one instance, this method filters financial transaction data from a plurality of card members that involves a plurality of restaurants to generate a set of candidate restaurant recommendations for a selected card member. This set of candidate restaurant recommendations is processed to yield a list of restaurant recommendations for the selected customer that is prioritized on the basis of the selected card member accepting the recommendation. The list of restaurant recommendations is then reported to the selected card member to enhance card use and marketing.
    Type: Application
    Filed: May 17, 2012
    Publication date: September 6, 2012
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Puneet B. Bhagchandani, Rachel B. Garrett, Vernon Marshall, Ali H. Baqri, Siddhesh Karmali
  • Patent number: 8204784
    Abstract: The disclosed method and system allows a credit or charge card issuer to provide its card members with a list of restaurants that might be of interest based on the financial transactions of similar card members. In one instance, this method filters financial transaction data from a plurality of card members that involves a plurality of restaurants to generate a set of candidate restaurant recommendations for a selected card member. This set of candidate restaurant recommendations is processed to yield a list of restaurant recommendations for the selected customer that is prioritized on the basis of the selected card member accepting the recommendation. The list of restaurant recommendations is then reported to the selected card member to enhance card use and marketing.
    Type: Grant
    Filed: June 22, 2010
    Date of Patent: June 19, 2012
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Puneet B. Bhagchandani, Rachel B. Garrett, Vernon Marshall, Ali H. Baqri, Siddhesh Karmali
  • Publication number: 20120134478
    Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customers and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.
    Type: Application
    Filed: February 6, 2012
    Publication date: May 31, 2012
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
  • Patent number: 8190478
    Abstract: The disclosed system allows a credit or charge card issuer to provide its card members with a list of merchants, products, services, vacation destinations or other offerings that might be of interest based on the purchases of similar card members. In one instance, this process looks at all card members that made purchases at a merchant and then it identifies all other merchants in the same category where those card members also made purchases. The associated merchants are ranked based on largest number of shared card members and the top results may be shared with card members or merchants in order to enhance promotions, card use and marketing.
    Type: Grant
    Filed: October 19, 2010
    Date of Patent: May 29, 2012
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Paul A. Herman, Greg M. Keeley, Vernon Marshall, Paula S. Schwalje, Brian J. Yasz
  • Publication number: 20120130786
    Abstract: An enrolling system verifies an enrollee, counter-offers a second transaction account in response to a decline of a first account, wherein the second transaction account includes more restrictions than a first transaction account, associates an enrollee's main and overdraft account, and issues a transaction account. Enrolling in the second transaction account may include enrolling in a second transaction account automatic payment program; and/or associating a demand deposit account to the second transaction account. The method may also include relaxing use restrictions of the transaction account based upon at least one of: receiving payment of a pre-selected amount, receiving payments over a pre-selected period, and receiving payment on or before a pre-selected date.
    Type: Application
    Filed: November 22, 2010
    Publication date: May 24, 2012
    Applicant: American Express Travel Related Services Company, Inc.
    Inventor: Vernon Marshall
  • Publication number: 20110320200
    Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.
    Type: Application
    Filed: September 7, 2011
    Publication date: December 29, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
  • Patent number: 8036892
    Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.
    Type: Grant
    Filed: July 8, 2010
    Date of Patent: October 11, 2011
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
  • Publication number: 20110191106
    Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.
    Type: Application
    Filed: April 12, 2011
    Publication date: August 4, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Chin H. Khor, Marcel Leyva, Vernon Marshall
  • Patent number: 7940897
    Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.
    Type: Grant
    Filed: June 24, 2005
    Date of Patent: May 10, 2011
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Chin H. Khor, Marcel Leyva, Vernon Marshall
  • Publication number: 20110035279
    Abstract: The disclosed system allows a credit or charge card issuer to provide its card members with a list of merchants, products, services, vacation destinations or other offerings that might be of interest based on the purchases of similar card members. In one instance, this process looks at all card members that made purchases at a merchant and then it identifies all other merchants in the same category where those card members also made purchases. The associated merchants are ranked based on largest number of shared card members and the top results may be shared with card members or merchants in order to enhance promotions, card use and marketing.
    Type: Application
    Filed: October 19, 2010
    Publication date: February 10, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Paul A. Herman, Greg M. Keeley, Vernon Marshall, Paula S. Schwalje, Brian J. Yasz
  • Patent number: 7848950
    Abstract: The disclosed system allows a credit or charge card issuer to provide its card members with a list of merchants, products, services, vacation destinations or other offerings that might be of interest based on the purchases of similar card members. In one instance, this process looks at all card members that made purchases at a merchant and then it identifies all other merchants in the same category where those card members also made purchases. The associated merchants are ranked based on largest number of shared card members and the top results may be shared with card members or merchants in order to enhance promotions, card use and marketing.
    Type: Grant
    Filed: December 23, 2005
    Date of Patent: December 7, 2010
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Paul A. Herman, Greg M. Keeley, Vernon Marshall, Paula S. Schwalje, Brian J. Yasz
  • Publication number: 20100278317
    Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.
    Type: Application
    Filed: July 8, 2010
    Publication date: November 4, 2010
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
  • Publication number: 20100256982
    Abstract: The disclosed method and system allows a credit or charge card issuer to provide its card members with a list of restaurants that might be of interest based on the financial transactions of similar card members. In one instance, this method filters financial transaction data from a plurality of card members that involves a plurality of restaurants to generate a set of candidate restaurant recommendations for a selected card member. This set of candidate restaurant recommendations is processed to yield a list of restaurant recommendations for the selected customer that is prioritized on the basis of the selected card member accepting the recommendation. The list of restaurant recommendations is then reported to the selected card member to enhance card use and marketing.
    Type: Application
    Filed: June 22, 2010
    Publication date: October 7, 2010
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Puneet B. Bhagchandani, Rachel B. Garrett, Vernon Marshall, Ali H. Baqri, Siddhesh Karmali
  • Patent number: 7792697
    Abstract: The disclosed method and system allows a credit or charge card issuer to provide its card members with a list of restaurants that might be of interest based on the financial transactions of similar card members. In one instance, this method filters financial transaction data from a plurality of card members that involves a plurality of restaurants to generate a set of candidate restaurant recommendations for a selected card member. This set of candidate restaurant recommendations is processed to yield a list of restaurant recommendations for the selected customer that is prioritized on the basis of the selected card member accepting the recommendation. The list of restaurant recommendations is then reported to the selected card member to enhance card use and marketing.
    Type: Grant
    Filed: August 8, 2006
    Date of Patent: September 7, 2010
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Puneet B. Bhagchandani, Rachel B. Garrett, Vernon Marshall, Ali H. Baqri, Siddhesh Karmali
  • Patent number: 7778832
    Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.
    Type: Grant
    Filed: September 26, 2007
    Date of Patent: August 17, 2010
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
  • Patent number: 7542931
    Abstract: The present invention provides systems and methods for global address verification of a transaction, such as a transaction card purchase. In accordance with an exemplary embodiment of the present invention, the system verifies a billing address and/or an alternate address (e.g., shipping address) in a single transaction. The billing address and/or the alternate address are associated with a transaction card purchaser. If the billing and/or alternate addresses are verified, then the transaction card issuer may offer a payment guarantee to the merchant. The merchant may choose to ship the purchased item to either a billing address or an alternate address. If the address is not verified, then the transaction card issuer may choose not to offer a payment guarantee to the merchant, and the merchant may choose not to ship the item to the alternate address.
    Type: Grant
    Filed: June 3, 2002
    Date of Patent: June 2, 2009
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Catherine B. Black, Diane Farrell, Chin H. Khor, Vernon Marshall, Sandeep Sacheti, Tracy J. Steiner
  • Publication number: 20080010066
    Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.
    Type: Application
    Filed: September 26, 2007
    Publication date: January 10, 2008
    Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
  • Publication number: 20070282674
    Abstract: Processes (200, 400) for reducing fraud risk in credit transactions, particularly those involving airline ticket purchases, includes collecting the following additional transaction variables and their use in real-time authorization decisions: credit card holder name, reservation code, passenger name, origin city, destination city, travel date, routing description, class of service, e-ticket indicator, number of passengers traveling and carrier code. The additional transaction variables received during a transaction involving the purchase of airline tickets are passed, in addition to the transaction variables traditionally included in a real-time authorizations request, to a fraud risk evaluation model maintained by a financial institution (106) or other entity responsible for authorizing a payment for the transaction.
    Type: Application
    Filed: February 9, 2005
    Publication date: December 6, 2007
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Kristin Gomes, Stuart Goulden, Vernon Marshall, Sabyasachi Mohanty, Ian Webb
  • Patent number: 7299177
    Abstract: One-to-many comparisons of callers'voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.
    Type: Grant
    Filed: May 30, 2003
    Date of Patent: November 20, 2007
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
  • Publication number: 20070226140
    Abstract: A method and computer program code for expediting issuance and activation of transaction instruments upon application therefor. A first set of application information is collected from an applicant. The first set of application information is processed to determine whether all required information has been obtained. If the first set of application information, comprises all information required to issue and activate the transaction instrument, then the application process is completed, the transaction instrument is provided to the applicant, and the applicant is permitted to automatically activate the transaction instrument upon receipt. If the first set of application information comprises less than all information required to issue and activate the transaction instrument, then the application process is completed and the transaction instrument is provided to the applicant in an unactivated state.
    Type: Application
    Filed: March 24, 2006
    Publication date: September 27, 2007
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Glade Erikson, Stacey Crawford, Lorrell Arvanitas, Jon Patton, Vernon Marshall