Abstract: Blocking of undesirable voice over internet protocol (VOIP) communications is disclosed. A communication screening service initiates operations to block a threat posed by a VOIP communication upon receiving the communication from a gateway server. The communication may include an audio/video conversation and/or an audio/video conference. Next, metadata and content of the communication is analyzed to detect a threat, such as a scamming scheme and/or a phishing scheme, from a sender of the communication. A rejection of the communication is generated to disrupt the threat associated with the communication. The rejection is transmitted to the gateway server to prompt the gateway server to block the communication.

Abstract: Described herein are techniques and systems for monitoring onboarding engagement sessions and storing onboarding information associated with completion of the tasks for the monitored onboarding engagement sessions. Using the onboarding information, an error common to a task from at least some of the onboarding engagement sessions can be determined and solutions can be identified so that they can be recommended in response to a run-time error in a current onboarding session.

Abstract: A meeting service with cost based meeting time and location optimization is provided. In some examples, costs may be assigned to time fragments in individual users' calendars based on time of day, day of week, other events in the schedules, user behavior, and external factors. In case of a single meeting scheduling, a deadline for the meeting may also be factored into the cost. A scheduling agent may auto-negotiate among attendees of a meeting to determine a lowest cost time for the meeting. In other examples, calendars of multiple users may be optimized on a regular basis or on-demand by re-negotiating existing meetings. User preferences and organizational policies may be used to provide constraints or adjust cost values. Historic data and acceptance of suggested meeting times may be used to learn and adjust a meeting scheduling model. In further examples, similar approaches may be applied to determine suitable meeting locations.

Abstract: Described herein are techniques and systems for monitoring onboarding engagement sessions and storing onboarding information associated with completion of the tasks for the monitored onboarding engagement sessions. Using the onboarding information, an error common to a task from at least some of the onboarding engagement sessions can be determined and solutions can be identified so that they can be recommended in response to a run-time error in a current onboarding session.

Abstract: Described herein are techniques and systems for onboarding a service from client-managed computing infrastructure to network computing infrastructure. As part of the onboarding, a database that stores onboarding information is accessed and a set of tasks is identified. A state diagram is generated based on the onboarding information. The techniques and systems are configured to calculate, within the state diagram, a task execution path that is associated with a highest probability of success for moving the client organization from a current environment associated with the client-managed computing infrastructure to a target environment associated with the network computing infrastructure. The task execution path can be used to identify and provide subsets of tasks as part of an autonomously guided onboarding process. The task execution path can be re-calculated based on a determination that an individual task has not been completed within an expected amount of time to complete the individual task.

Abstract: Described herein are techniques and systems for onboarding a service from client-managed computing infrastructure to network computing infrastructure. As part of the onboarding, a database that stores onboarding information is accessed and a set of tasks is identified. A state diagram is generated based on the onboarding information. The techniques and systems are configured to calculate, within the state diagram, a task execution path that is associated with a highest probability of success for moving the client organization from a current environment associated with the client-managed computing infrastructure to a target environment associated with the network computing infrastructure. The task execution path can be used to identify and provide subsets of tasks as part of an autonomously guided onboarding process. The task execution path can be re-calculated based on a determination that an individual task has not been completed within an expected amount of time to complete the individual task.

Abstract: Blocking of undesirable voice over internet protocol (VOIP) communications is disclosed. A communication screening service initiates operations to block a threat posed by a VOIP communication upon receiving the communication from a gateway server. The communication may include an audio/video conversation and/or an audio/video conference. Next, metadata and content of the communication is analyzed to detect a threat, such as a scamming scheme and/or a phishing scheme, from a sender of the communication. A rejection of the communication is generated to disrupt the threat associated with the communication. The rejection is transmitted to the gateway server to prompt the gateway server to block the communication.

Abstract: An issue is identified based on corresponding information indicative of steps taken in an on-boarding process and a velocity of transition through the steps. The issue is matched against an agent based on agent capabilities exposed by the agent. The issue and corresponding information are routed to the agent.

Abstract: An issue is identified based on corresponding information indicative of steps taken in an on-boarding process and a velocity of transition through the steps. The issue is matched against an agent based on agent capabilities exposed by the agent. The issue and corresponding information are routed to the agent.

Abstract: Tenant engagement signals are exposed to third party systems through an application programming interface (API). The third parties acquire the signals through the API, surface them, and launch workflows based on the tenant engagement signals acquired, in order to assist the tenant in the on-boarding process.

Abstract: An issue is identified based on corresponding information indicative of steps taken in an on-boarding process and a velocity of transition through the steps. The issue is matched against an agent based on agent capabilities exposed by the agent. The issue and corresponding information are routed to the agent.

Abstract: Context information, indicative of a tenant's engagement with a multi-tenant service, is obtained. An engagement state for the tenant is determined and the context information, and engagement state, are correlated to an issue to be addressed. A user experience is conducted, based upon the likely issue to be addressed.

Abstract: Described herein are techniques and systems for monitoring onboarding engagement sessions and storing onboarding information associated with completion of the tasks for the monitored onboarding engagement sessions. Using the onboarding information, an error common to a task from at least some of the onboarding engagement sessions can be determined and solutions can be identified so that they can be recommended in response to a run-time error in a current onboarding session.

Abstract: Described herein are techniques and systems for onboarding a service from client-managed computing infrastructure to network computing infrastructure. As part of the onboarding, a database that stores onboarding information is accessed and a set of tasks is identified. A state diagram is generated based on the onboarding information. The techniques and systems are configured to calculate, within the state diagram, a task execution path that is associated with a highest probability of success for moving the client organization from a current environment associated with the client-managed computing infrastructure to a target environment associated with the network computing infrastructure. The task execution path can be used to identify and provide subsets of tasks as part of an autonomously guided onboarding process. The task execution path can be re-calculated based on a determination that an individual task has not been completed within an expected amount of time to complete the individual task.

Abstract: Described herein are techniques and systems for onboarding a service from client-managed computing infrastructure to network computing infrastructure. As part of the onboarding, a database that stores onboarding information is accessed and a set of tasks is identified. A state diagram is generated based on the onboarding information. The techniques and systems are configured to calculate, within the state diagram, a task execution path that is associated with a highest probability of success for moving the client organization from a current environment associated with the client-managed computing infrastructure to a target environment associated with the network computing infrastructure. The task execution path can be used to identify and provide subsets of tasks for the client organization to implement. The task execution path can be re-calculated based on client feedback (e.g., indicating that implementation of an individual task was not successfully completed).

Abstract: An issue is identified based on context information and a state of engagement of a user. The issue is matched against an agent based on agent capabilities exposed by the agent. Feedback information is used to generate a reputation metric for the agent.

Abstract: Technology is disclosed herein that enhances organizational search capabilities. In an implementation, a representation of an organization graph that is associated with a user is surfaced in a user interface to an organization search application. A node in the organization graph may be selected, which may correspond to a particular person or other such entity in the graph. A set of groups may be associated with the node from which a subset may be identified as potential groups to be suggested to the user. Group suggestions may be surfaced in the user interface to the user that represent the subset of groups, thereby enhancing group discovery within an organization.

Abstract: Technologies for enabling support providers to integrate into a support application and provide real-time support for requests based at least partly on authorizations associated with the support providers are described. The technologies described can access authentication data associated with support providers. The technologies described can receive a request associated with a product and/or a service and determine contextual data associated with the request. The technologies described can determine authorization data associated with support providers, determine support providers for supporting the request based partly on the contextual data, determine that the support providers are authorized to receive the request, and generate task data associated with the request.

Abstract: Technologies for enabling real-time support for requests (e.g., onboarding requests, support requests, managing requests, troubleshooting requests, etc.) based at least in part on contextual data are described. The technologies described can receive a request associated with a product and/or a service and determine contextual data associated with the request. The contextual data can define a status of an application associated with the product and/or the service. Additionally, the technologies described can include determining support providers for supporting the request based partly on the contextual data and generating task data associated with the request. The task data can include the contextual data.

Abstract: A communication application manages cross-premises resources through an integrated view. The application creates a single view to manage local and remote resources by modeling the single view. The application manages the local and remote resources from the single view. The application transmits and receives input/output from the local and remote resources. Output is displayed in the single view. The application also secures cross-premises messaging and signaling across the local and remote resources. The application secures messaging and signaling by implementing security requirements of the resources. In addition, the application provides a single sign on (SSO) authentication across the local and remote resources.