Abstract: A method for enhancing agent-customer interactions in a digital engagement service is provided. The method includes receiving a customer's communication request and initiating an asynchronous process to generate a customer profile summary using a customer identifier. This involves querying a customer data platform (CDP) for customer traits and event data, and creating a prompt for a large language model (LLM) to produce a concise customer profile summary. The summary, stored in a data store, is presented to an available agent through a user interface alongside an invitation to accept the incoming communication request. This streamlined approach equips agents with relevant customer insights promptly, improving service quality and response times.

Abstract: A method of resurfacing a length of roadway or other paved surface having markers thereon includes covering the markers with respective marker covers, applying a coating material to the road and the marker covers, then removing the covers. The marker covers mask the markers from the coating material. An inside dimension of the marker covers should approximate the widest outside dimension of the markers. The inside height of the marker cover can be higher than the height the marker extends over the surface. The cover should rest on the surface and not on the marker, for preferred masking and stability. The weight and shape of the covers should permit them to stay in place despite various disrupting forces. After coating, the covers can be removed or crushed in place.

Abstract: A drawer slide assembly for use with a domestic home appliance having a main body and a drawer. The assembly includes a slide bracket configured to be non-movably attached to the main body, the slide bracket having a first engagement portion; a slide having a first part having a second engagement portion, the first part being attached to the slide bracket by the second engagement portion slidably engaging the first engagement portion, and a second part configured to be non-movably attached to the drawer such that the second part is positionally fixed relative to the drawer; and a slide retainer attached to the slide bracket and preventing the second part of the slide from moving.

Abstract: A method of resurfacing a length of roadway or other paved surface having markers thereon includes covering the markers with respective marker covers, applying a coating material to the road and the marker covers, then removing the covers. The marker covers mask the markers from the coating material. An inside dimension of the marker covers should approximate the widest outside dimension of the markers. The inside height of the marker cover can be higher than the height the marker extends over the surface. The cover should rest on the surface and not on the marker, for preferred masking and stability. The weight and shape of the covers should permit them to stay in place despite various disrupting forces. After coating, the covers can be removed or crushed in place.

Abstract: A decorative, wood fire-rated door with a graphic or image imprinted or applied to a front or rear face on a pre-assembled door that does not change or impact the door's overall fire-rating. With the use of a flatbed or large format UV inkjet printing machine, a fine art quality image that utilizes ultraviolet inks can be produced directly onto the planar surface of a pre-assembled fire-rated door. Alternatively, the photographic files can also be produced onto an adhesive backed graphic panel with a protective laminated layer that can be applied directly onto the door surface.

Abstract: A decorative, wood fire-rated door with a graphic or image imprinted or applied to a front or rear face on the door that does not change or impact the door's overall fire-rating. With the use of flatbed or ultraviolet ink printing press machinery, a fine art quality image that utilizes six various colored ultraviolet inks can be applied directly onto the door face used on a fire-rated door. Alternatively, the photographic files can also be produced onto an adhesive backed graphic panel with a protective laminated layer that can be applied directly onto the door surface.

Abstract: A method for providing post-retirement health-care benefits is provided. The method includes the steps of adopting a health reimbursement arrangement that includes a sponsor and a beneficiary, wherein the beneficiary is employed by the sponsor. A pension plan is adopted, wherein the pension plan includes an account. Funds are provided to the pension plan and the account while the beneficiary is employed by the sponsor. Funds are dispersed from the account to reimburse the beneficiary only for medical expenses. The funds are dispersed in response to determining that the beneficiary is no longer employed by the sponsor and that the medical expenses are qualified medical expenses.

Abstract: A decorative, wood fire-rated door with a graphic or image imprinted or applied to a front or rear face on the door that does not change or impact the door's overall fire-rating. With the use of flatbed or ultraviolet ink printing press machinery, a fine art quality image that utilizes six various colored ultraviolet inks can be applied directly onto the door face used on a fire-rated door. Alternatively, the photographic files can also be produced onto an adhesive backed graphic panel with a protective laminated layer that can be applied directly onto the door surface.

Abstract: A roof vent comprises a lower member and a vent cap. The lower member comprises a base portion configured to be secured over an opening of a roof cover, a closed wall structure extending upward from the base portion, and a screen covering a vent-opening defined at an upper end of the wall structure. The vent cap is secured to the wall structure and comprises a cover portion extending over the vent-opening and the screen, and a closed flange extending downward from a peripheral edge of the cover portion. The cover portion is configured to prevent the flow of water from above the cover portion into the vent-opening. The closed flange surrounds, and extends below the upper end of, the wall structure, such that a gap is formed between the closed flange and the wall structure. In some embodiments, the cover portion of the vent cap is translucent to admit light through the roof.

Abstract: A passive ventilation control system and method. The system includes passive vents throughout a building. The vents may be arranged in multiple sets, with each set being substantially vertically aligned through multiple floors or the entire height of the building. Sensors are positioned inside and/or outside the building for sensing different environmental parameters or atmospheric conditions. The sensors send signals to a controller, which automatically adjusts airflow through the vents in response to the signals from the sensors.

Abstract: An elongated roof ridgeline vent is disclosed, comprising an elongated opening in a roof-cover along the ridge and a canopy or cover over the opening. Baffles may be provided between the canopy and the roof-cover to prevent wind-driven rain from entering the opening. Screens or other filtering elements can be provided to prevent the ingress of insects, vermin, and debris through the opening. Also disclosed is a roof employing upper and lower roof-covers spaced apart to form an air insulation layer, with a ridgeline vent in the upper roof-cover. The air layer additionally acts as a ventilation path for air from the attic. Also disclosed are eave vents, undereave vents, and layers for reflecting or absorbing solar radiation. Additionally disclosed are embodiments that employ these ventilation principles in a roof-portion with an upper apex, such as a conical roof.

Abstract: A system and method of vent placement within a building is provided for improved passive ventilation. Vents are provided within the dividing structures or material layers that form the building's exterior and interior walls, ceiling, roof, floor, and/or intermediate story-defining “ceiling-floors.” Preferably, each vent is not a conventional ventilation stack and is oriented generally along a planar portion of the dividing structure within which the vent is positioned. Preferably, each vent is substantially entirely contained within its associated dividing structure. Vents are provided in corner sections of exterior walls, roof-portions, and the bottom floor of the building. Vents are also provided in corner sections of the ceiling portions, floor portions, and wall portions that define the interior rooms of the building.

Abstract: A system for applying belt fasteners to belt ends is disclosed. The system includes a power tool apparatus and a guiding apparatus. The guide apparatus includes a guide block having guide bores in which attachment members, e.g., rivets, are held in position relative to the belt fasteners so that a drive rod of the power tool impacts the rivets in the guide block bores. The guide block preferably is of a hard material, e.g. a machined steel or powder steel, for proper guiding of the drive rod and rivet during riveting operations.