Abstract: A contact center system uses user profiles and agent profiles to determine a routing for a contact center engagement request from a user device to an agent device. Responsive to the contact center engagement request, a user profile associated with the user device is accessed to determine a prioritization score. The prioritization score can be determined in some cases using both information associated with the user profile and input obtained from the user device. Agent profiles are accessed to determine an agent to support the contact center engagement request based on the prioritization score. Each of the agent profiles corresponds to a different contact center agent or agent group. The determined agent may be selected from amongst a plurality of candidates identified based on the profile evaluation. A private session is then established between the user device and a device of the agent.

Abstract: A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room according to a connection mode that is selected from a set that includes a private connection mode. The private connection mode enables the user to observe communications of at least a subset of waiting users of a contact center queue and hides a presence of the user from the waiting users. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the user is removed from the virtual waiting room.

Abstract: A sentiment-based score is determined for a contact center engagement between a first contact center service operator and a contact center user. The sentiment-based score is indicated within a graphical user interface displaying information associated with multiple contact center engagements at a device of a second contact center service operator. Based on a request to participate in the contact center engagement received from the device of the second contact center service operator via the graphical user interface, information associated with the contact center engagement is transmitted to the device of the second contact center service operator, and a contact center session involving a device of the contact center user and the device of the second contact center service operator is established.

Abstract: The distribution of incoming queries to a customer interaction center agent group is parallel processed amongst agents of that group to improve queue wait times. A threshold number of queries that may be processed by agent devices associated with the agent group at a given time are defined based on a number of agents of the agent group that are available at the given time. In response to determining that the number of queries is satisfies the threshold number of queries based on the number of agents that are available at a current time, a number of queries awaiting processing are distributed to one or more agent devices of the agent group. The threshold number of queries may be based on half of the number of agents that are available at the given time.

Abstract: A request for a contact center agent interaction is received from a user device associated with a first user. The user device is connected to a virtual waiting room that includes waiting users of a contact center queue. The waiting users include a second user. from the second user A favorable indication of the first user is received from the second user. A position of the first user in the contact center queue is modified based on the favorable indication. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the first user is removed from the virtual waiting room.

Abstract: The distribution of incoming queries to a customer interaction center agent group is parallel processed amongst agents of that group to improve queue wait times. A threshold number of queries that may be processed by agent devices associated with the agent group at a given time are defined based on a number of agents of the agent group that are available at the given time. In response to determining that the number of queries is satisfies the threshold number of queries based on the number of agents that are available at a current time, a number of queries awaiting processing are distributed to one or more agent devices of the agent group. The threshold number of queries may be based on half of the number of agents that are available at the given time.

Abstract: A contact center system correlates one or more past user interactions to a current user interaction with the contact center system. The current user interaction may in some cases use a different communication modality (e.g., chat, voice, video, SMS, email, or social) than a past user interaction. The contact center system may automatically alert a supervisor agent when the system detects that a certain user warrants more attention. Real-time assistance may be provided to an agent of the contact center system based on aggregated data from a user's history of user interactions across modalities.

Abstract: The number of agents to which incoming queries to a customer interaction center agent group may be distributed is limited based on skip criteria. The skip criteria is defined based on information associated with agent devices, such as locked status of a device, in-memory status of a client application at the device, or whether a telephone number provisioned for use with the device is from an external public switched telephone network. Agents which fail to satisfy the skip criteria are excluded from distributions of queries to improve wait times for customer interaction center users. Thus, queries are distributed from a queue to agents which satisfy the skip criteria.

Abstract: The present disclosure relates to a qubit calibration device and a qubit measurement and control method. The qubit calibration device includes a qubit processing unit including circuitry configured to, after receiving a qubit control signal, process one or more qubits; and an adjustable device configured to, after receiving the qubit control signal, generate a detection signal used to further adjust the qubit control signal, wherein the qubit processing unit and the adjustable device are disposed on a same substrate.

Abstract: A sentiment-based score is determined for a contact center engagement between a first contact center service operator and a contact center user. The sentiment-based score is indicated within a graphical user interface displaying information associated with multiple contact center engagements at a device of a second contact center service operator. Based on a request to participate in the contact center engagement received from the device of the second contact center service operator via the graphical user interface, information associated with the contact center engagement is transmitted to the device of the second contact center service operator, and a contact center session involving a device of the contact center user and the device of the second contact center service operator is established.

Abstract: The present disclosure relates to a qubit measurement and control system (e.g., including a qubit calibration device) that may include: a qubit processing unit including circuitry configured to process one or more qubits, and an adjustable device disposed adjacent to the qubit processing unit. The adjustable device and the qubit processing unit may be within a same environment (e.g., the same temperature environment). For example, the qubit processing unit and the adjustable device being are on the same chip. The qubit measurement and control system may also include a control signal generator selectively connected to the qubit processing unit and the adjustable device. The control signal generator may be configured to generate a qubit control signal to be selectively transmitted to the qubit processing unit and the adjustable device.

Abstract: Provided are an electric motor, a laminated iron core, and a manufacturing method. In. an embodiment, the method includes S1: introducing inert gas into an additive manufacturing printing apparatus, pouring silicon steel metal particles into a fanning cylinder of the apparatus, and performing laser scanning on the silicon steel metal particles to gradually melt the silicon steel metal particles into at least one silicon steel metal layer; and S2: continuing to pour silicon steel metal particles into the forming cylinder, and stopping performing laser scanning on the silicon steel metal particles or reducing the laser power executing the laser scanning, such that the silicon steel metal particles do not entirely melt and form an insulating layer. Execution of steps S1 and S2 is alternated until a laminated iron core having a plurality of alternating silicon steel metal layers and insulating layers is formed.

Abstract: A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room that includes waiting users of a contact center queue. The virtual waiting room enables the user to virtually interact with at least a subset of the waiting users. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the user is removed from the virtual waiting room.

Abstract: The number of agents to which incoming queries to a customer interaction center agent group may be distributed is limited based on skip criteria. The skip criteria is defined based on information associated with agent devices, such as locked status of a device, in-memory status of a client application at the device, or whether a telephone number provisioned for use with the device is from an external public switched telephone network. Agents which fail to satisfy the skip criteria are excluded from distributions of queries to improve wait times for customer interaction center users. Thus, queries are distributed from a queue to agents which satisfy the skip criteria.

Abstract: Provided are an electric motor, a laminated iron core, and a manufacturing method. In an embodiment, the method includes S1: introducing inert gas into an additive manufacturing printing apparatus, pouring silicon steel metal particles into a forming cylinder of the apparatus, and performing laser scanning on the silicon steel metal particles to gradually melt the silicon steel metal particles into at least one silicon steel metal layer; and S2: continuing to pour silicon steel metal particles into the forming cylinder, and stopping performing laser scanning on the silicon steel metal particles or reducing the laser power executing the laser scanning, such that the silicon steel metal particles do not entirely melt and form an insulating layer. Execution of steps S1 and S2 is alternated until a laminated iron core having a plurality of alternating silicon steel metal layers and insulating layers is formed.

Abstract: A method includes receiving a request for an interaction with an agent of a contact center. The method includes establishing a private web session when the agent is unavailable. The method includes determining an estimated wait time for the interaction. The method includes selecting visual content based on matching the estimated wait time with one or more visual content items. The method includes outputting the visual content to the private web session.

Abstract: A video call queue method includes receiving a request for an interaction. The method includes determining an agent category. The agent category is determined based on the request. The method includes determining whether an agent is available. Determining whether the agent is available is based on the agent category. If the agent is not available, the method includes establishing a private web session. The method includes determining an estimated wait time. The method includes displaying content to the web session based on the estimated wait time. If the agent is available, the method includes initiating the interaction.

Abstract: The disclosure describes that both Cas9 and Cpf1 enzymes can exhibit potent nickase activities on an extensive class of mismatched dsDNA targets. These properties allow the production of efficient nickases for a chosen dsDNA target sequence, without modification of the nuclease protein, using guide RNAs with a variety of patterns of mismatch to the intended DNA target. In parallel to the nicking activities observed with purified Cas9 in vitro, sequence-dependent nicking for both perfectly matched and partially mismatched target sequences in a Saccharomyces cerevisae in vivo system was observed.

Abstract: The present disclosure relates to a qubit measurement and control system (e.g., including a qubit calibration device) that may include: a qubit processing unit including circuitry configured to process one or more qubits, and an adjustable device disposed adjacent to the qubit processing unit. The adjustable device and the qubit processing unit may be within a same environment (e.g., the same temperature environment). For example, the qubit processing unit and the adjustable device being are on the same chip. The qubit measurement and control system may also include a control signal generator selectively connected to the qubit processing unit and the adjustable device. The control signal generator may be configured to generate a qubit control signal to be selectively transmitted to the qubit processing unit and the adjustable device.

Abstract: An embodiment of a mechanical goaltender includes two portions being connectable so as to be angularly offsettable from one another, each portion including: at least one stationary board comprising at least one stationary opening; and at least one rotating board comprising at least one orbiting opening, affixed to the stationary board such that the at least one orbiting opening periodically comes into alignment with the at least one stationary opening, whereby when the mechanical goaltender is positioned to block an opening of a goal net and the at least one rotating board is activated, a user can shoot a projectile into the goal net only when the at least one orbiting opening comes into alignment with the at least one stationary opening.