Abstract: A configuration information verification apparatus includes an alive monitoring information collecting unit for collecting alive monitoring information from a plurality of configuration items constituting a network, a logical formula creating unit for referring to configuration information that represents information about connection relationships between the configuration items and creating a logical formula with respect to each configuration item by performing an AND operation on configuration items positioned on a route leading to corresponding configuration item, and assigning a “true” value to the logical formula if the alive monitoring information indicates that the corresponding configuration item is operating normally and assigning a “false” to the logical formula if the alive monitoring information indicates that the corresponding configuration item is not operating normally; and a logical formula verifying unit for verifying, from a plurality of logical formulae, whether an inconsistent logical form

Abstract: In an integrated management database system having a plurality of element databases holding the configuration information about an information system and an integrated database for integrally managing the element databases, an element database which cannot return a reply while maintaining a secure state in response to an update request is not informed of the update request in the first phase of a two-phase commit, thereby attaining synchronization when data is updated, and maintaining the consistency of the data in the system.

Abstract: A configuration information management device includes a storage unit for storing a configuration item and an item relationship. The configuration information management device controls to cause the storage unit or the different configuration information management device to store the item relationship. The configuration information management device also controls to cause the storage unit or the different configuration information management device containing a configuration item connected to the item relationship to store a replica of the item relationship. When a search request including a series of the configuration item and the item relationship is accepted, the configuration information management device decomposes the search request such that the configuration item and the item relationship arranged in series are together treated as a unit of processing, and performs a search process for each unit of processing.

Abstract: A system includes FCMDBs managing IPROP among attribute information from MDRs managing the attribute information of each configuration type regarding a CI. The DCMDB includes a determining unit that, when a CI registration request is detected, determines whether multiple types of IPROP are contained in the request; an entity ID collector that, when the request contains multiple types, collects, from each FCMDB, an entity ID of the IPROP and an entity ID of other registered IPROP; an adding unit that, when all types of entity IDs of the same CI are collected, adds a common entity ID of the same CI to all types of IPROP regarding the same CI; and a reconciliation register that distributes the data obtained by federating all types of entity data regarding the same CI to the DCMDBs that relate to the common entity ID and registers the federated data in the DCMDBs.

Abstract: A job analyzing method includes classifying jobs in log data in accordance with a time segment to which an end time of each of the jobs belongs; generating, for first jobs included in a first time segment, first data indicating an execution sequence relation between the first jobs based on end time of the jobs, and generating, for second jobs included in a second time segment succeeding the first time segment, second data indicating an execution sequence relation between the second jobs based on end time of the second jobs; and analyzing an execution sequence relation between the first and second jobs based on the end time of the first jobs and the end time of the second jobs, and generating data indicating the execution sequence relation between the first and second jobs across the first and second time segments.

Abstract: An information collection device acquires information from a plurality of devices connected through a network. The information collection device includes: a first addition unit that adds, for each of the devices, an information collection duration required to collect information of the devices to a communication duration required to communicate with the devices; a second addition unit that adds a maximum duration among the durations by addition of the first addition unit to a predetermined time to obtain a first time; a subtraction unit that subtracts the information collection duration of each of the devices from the first time; a first setting unit that sets a time obtained by the subtraction unit as a second time that is when information collection starts at each of the devices; and an acquisition unit that acquires information obtained by the information collection that starts at the second time.

Abstract: The information processing apparatus includes: a specification information reception unit that receives specification information for specifying a predetermined one of a plurality of resources; a determination unit that determines a device managing the resource specified by the specification information from among a plurality of devices based on the specification information received by the specification information reception unit; a specification information notification unit that sends the specification information to the device that has been determined, by the determination unit, to manage the resource specified by the specification information; an association unit that associates plural pieces of resource information with one another based on the sent resource information; and a resource information processing unit that executes predetermined processing for the resource information based on the association among the plural pieces of resource information associated by the association unit.

Abstract: A configuration management apparatus that manages, on the basis of data having configuration items and attribute information defining the configuration items, information about the resources includes: an operation execution unit that acquires a processing request that at least includes attribute information and processing information; a processing execution unit that determines for which configuration item the processing request is made and links the configuration item and the processing request; and a delay calculation determination unit, a calculation execution unit and a delay calculation plan unit that perform a process of processing information inside the processing request for the configuration item on the basis of the linking by the processing execution unit at a different timing from a timing when the processing request is acquired by the operation execution unit to get attribute information inside the processing request reflected in the configuration item.

Abstract: Based on past failure sign appearance situations and past failure occurrence situations, failure occurrence probability which varies with a time elapse after failure sign appearance is calculated, and also, based on maintenance cost information of an operations management objective system, a short-term troubleshooting cost required for responding to a failure associated with the failure sign appeared in the system is calculated. Furthermore, based on the past failure sign appearance situations and the past failure occurrence situations, and also, the maintenance cost information and the failure occurrence probability, a short-term first preventive maintenance cost required for preventive maintenance of the failure associated with the failure sign, and also, the failure occurrence probability and a short-term second preventive maintenance cost for when preventive maintenance performance is postponed until next failure sign appearance, are calculated.

Abstract: A device-configuration-information integrated management system includes a device-configuration-information managing unit that manages device configuration information containing configuration items of a target device for management and contains relationships between the configuration items; and a device-configuration-information integrated managing unit for integratedly managing the device configuration information obtained from a plurality of the device-configuration-information managing units. The system also includes a device-configuration-information optimum arrangement processing unit that performs optimum management by aggregating device configuration information that contains related configuration items, from among the device configuration information managed by a plurality of the device-configuration-information managing units, in a single device-configuration-information managing unit from among a plurality of the device-configuration-information managing units.

Abstract: A recovery method management method includes executing and completing a work on a work target of a system according to a work start command and a work completion command, creating working method information for each work target, acquiring before-work-start system information and after-work-completion system information of the system to create before-and-after-work change information for each work target, storing and managing the working method information and the before-and-after-work change information in a work information managing and storing unit for each work target, creating recovery method information for each similar recovery work target among the work targets on the basis of the working method information, creating before-and-after-recovery change information for each recovery work target on the basis of the before-and-after-work change information, and storing and managing the recovery method information created and the before-and-after-recovery change information created in a recovery method managi

Abstract: When a problem occurs in a computer system, the following processing is performed. That is, a troubleshooting procedure that includes, at least, operation content and input request for system information, presented to an operator, and in which command to acquire system information related to the input request from the information source of the system information are assigned to the input request, is referenced. Furthermore, in accordance with the command, system information is collected from an information source where system information exists. Then, after those input request for system information have been removed from the troubleshooting procedure, the resultant troubleshooting procedure is presented to the operator. Thus, the workload of the operator in the troubleshooting operation can be significantly reduced, and the time until the operation is completed is shortened, making rapid troubleshooting possible.

Abstract: An event type estimation system includes a log aggregation unit that generates time-series data representing the fluctuation in traffic to a site from log data, a deviation testing unit that extracts an interval showing an anomalous fluctuation from the time-series data, a waveform decomposition unit that optimizes a peak waveform, a normal waveform and a vertical waveform set by a waveform setting unit, in order to approximate the fluctuation in traffic in the interval extracted by the deviation testing unit with a composite of the peak waveform, the normal waveform and the vertical waveform, and an event determination unit that determines the type of event that caused the anomalous fluctuation, based on the waveforms optimized by the waveform decomposition unit and the rules of a rule recording unit. The event type estimation system is thereby able to extract access fluctuation anomalies from log data and estimate the type of event that caused the anomalous fluctuation.

Abstract: A configuration item management method includes receiving, from a logical-physical configuration database that manages a correspondence relationship between a logical configuration item database that manages a configuration item including an operation policy of an operation target device for each user and a physical configuration item database that is a physical implementation of the logical configuration item database, an input of a relevant operation policy of a user who changes the operation policy, generating a change policy by which the operation policy of the user received at the receiving is changed, and evaluating an influence that is given to an operation policy of another user by the change policy of the user generated at the generating, to determine whether to execute the change policy and to output the influence to the operation policy of the other user.

Abstract: A federated configuration management database includes a plurality of management data repositories, and a backup destination determination unit that determines backup destination management data repositories for backing up data overlapping among the plurality of management data repositories at specific management data repositories and that notifies each of the management data repositories of the data to be backed up.

Abstract: A troubleshooting system that receivesing as input one or more symptom(s) of trouble of an IT system and outputting a remedy for the symptom, the troubleshooting system including: a first data base to collecting configuration information of the IT system, a second data base to collecting incidents of trouble including symptoms of trouble and remedies for dealing with the symptoms, a first storage unit to deriveing and storing configuration information of incidents of trouble from the first data base and the second data base using the configuration information as a key, a configuration information similarity degree calculation unit to calculating similarity degrees between input configuration information of the IT system experiencing trouble and configuration information of the incidents of trouble, and an output unit to presenting a remedy for the IT system experiencing the trouble together with the similarity degree.

Abstract: An information management device for performing an information update process from a virtual integrated management device that manages a plurality of device configuration information management devices to the device configuration information management devices, comprises a meta information management unit and an update processing unit. The meta information management unit, which is used to store meta information, indicates from which device configuration information management devices managed information comes. The update processing unit is used to narrow down the device configuration information management devices having information. The information is the basis of information on an update process such as registration, update and deletion based on the meta information, and giving a request for the update process, such as registration, update and deletion only to the device configuration information management devices narrowed down.

Abstract: An information obtaining assistance apparatus including: a storage to store system environment information on an information processing system and obtaining method information on one or more methods of obtaining information; and a processor to create presentation information that is based on the system environment information and the obtaining method information and to present a method of obtaining target information of the information processing system.

Abstract: Operation information about a component of an information system is acquired by a CMDB (configuration management database). An investigation information DB stores assumption narrowing information including a plurality of inquiry items to be issued to a user to narrow a cause of a fault of an information system to a specific assumption, and assumption verification information including information necessary for verification of an assumption for each of a plurality of assumptions included in the assumption narrowing information. An inquiry item optimizing function unit refers to the assumption verification information stored in the investigation information DB and operation information stored in the CMDB, generates priority assignment information necessary in assigning a priority to the inquiry item, and assigns the priority to the inquiry item included in the assumption narrowing information on the basis of the priority assignment information.

Abstract: An unexpected demand detection system for detecting an unexpected demand for IT resources includes: a demand model recording part that records a demand model representing a time-based transition in a predetermined time period of a required amount of the IT resources; an unexpected demand model recording part that records an unexpected demand model representing a time-based transition different from the time-based transition of the amount of the IT resources represented by the demand model; and a judging part that performs a comparison among observation data indicating an actual demand for the IT resources observed in the predetermined time period, the amount of the IT resources represented by the demand model, and an amount of the IT resources represented by the unexpected demand model thereby to judge whether an unexpected demand represented by the unexpected demand model occurs.