Abstract: A natural language workflow policy is generated for a workflow to solve customer support tickets is automatically generated from representative tickets. Tools, such as API calls, may also be automatically generated from representative tickets. In one implementation, a clustering technique may be used to identify representative answers for particular customer support topics. The generated workflows may be used by a large language model to generate answers for customer questions for an autonomous AI chatbot agent.

Abstract: A system and method are disclosed for detecting the intent of a freeform customer support email question and performing a workflow to respond to the customer support email. In one implementation, a granular taxonomy of topics is generated and intent detection includes mapping a summary of the email to a topic in the taxonomy. An interactive workflow may be selected based on the topic of the email. The interactive workflow may include slot-filling using generative artificial intelligence. The interactive workflow may include API calls.

Abstract: Aspects of this technical solution can increase speed of processing in low-latency application areas, while maintaining integrity of image feature recognition at those higher speeds. For example, in image-processing environments associated with autonomous navigation (e.g., driving), a large volume of image data is to be rapidly and accurately processed to maintain reliable and up-to-date models of a physical environment. For example, embodiments in accordance with this disclosure can provide high-speed and accurate image feature recognition of input frame data beyond the capability of CPU processing or general GPU processing to achieve.

Abstract: Methods of detecting presence of a virus in a sample are provided, the method including contacting the sample with a solid state nanopore comprising a plurality of virus-specific aptamers and measuring a current-voltage curve in the solid state nanopore, wherein a decrease in the current indicates presence of the virus in the sample. Solid state nanopores comprising a plurality of virus-specific aptamers covalently linked to the interior of the solid state nanopore are also provided. Membranes including a plurality of solid state nanopores including a plurality of covalently attached virus-specific aptamers and kits and systems with a membrane including a plurality of solid state nanopores including a plurality of covalently attached virus-specific aptamers are also provided.

Abstract: A computer-implemented method is disclosed for using generative AI for customer support. An AI model may be fine-tuned on the task of generating a template workflow answer given a prompt of real answers. In some implementations, an AI empathy model is trained/fine-tuned to customize template answers to be more empathic. In some implementations, the template workflow answer may include an API call step.

Abstract: An exposure apparatus includes a conveying mechanism and an exposure mechanism. The conveying mechanism is configured to convey a substrate, a surface of the substrate being coated with photoresist. The exposure mechanism includes an exposure source and an exposure member. The exposure source is configured to provide light to the substrate. The exposure member includes an exposure section opposite the substrate, where the exposure section is located between the exposure source and the substrate and disposed in close proximity to the substrate, the exposure section has a light-transmitting portion that allows light to be incident on the substrate and a light-shielding portion that prevents light from being incident on the substrate, and the exposure section is configured to keep the light-transmitting portion and the light-shielding portion in synchronized movement with the substrate.

Abstract: Disclosed are a base station and a robotic cleaning system. The base station comprises a base and a portable cleaning device. The base is configured to dock a robotic cleaning device. The portable cleaning device is detachably installed on the base and is configured to clean a surface.

Abstract: A monitoring device includes a housing assembly, a display screen assembly, a board-card assembly, and at least one heat conduction structure which are sequentially distributed in a first direction. A first side of the at least one heat conduction structure faces the board-card assembly, the board-card assembly includes at least two circuit boards, which are located between the at least one heat conduction structure and the display screen assembly, and are distributed along a second direction. The second direction is perpendicular to the first direction. The at least two circuit boards share a same heat conduction structure of the at least one heat conduction structure, and a heat conduction medium is provided between at least one of the at least two circuit boards and said same heat conduction structure. The monitoring device is thinner while achieving a good heat dissipation effect.

Abstract: This application relates to the field of communication technologies, and specifically provides a data access method and apparatus, an electronic device, and a storage medium. The data access method includes: when it is determined that a data access request sent by a client is received, obtaining an access control condition for a subnet address segment of a data server, where the subnet address segment is obtained through division from a local area network address segment corresponding to the first VPC, and the client is deployed in a second VPC; generating a data response message based on the data access request if it is determined that the data access request satisfies the access control condition; obtaining a routing table rule for the subnet address segment of the data server; and returning the data response message to the client based on the routing table rule. In this way, a quantity of consumed VPC is reduced while data isolation is ensured.

Abstract: An application of GluN2A and an NMDA receptor containing GluN2A as targets in screening antidepressant drugs, which may achieve rapid and low-cost screening of antidepressant drugs. Specifically, provided is a use of GluN2A, a binding fragment thereof or an NMDA receptor containing GluN2A in screening antidepressant drugs or in the preparation of a reagent for screening antidepressant drugs. Also provided are a method and apparatus for screening antidepressant drugs, and a kit.

Abstract: A computer-implemented method for augmenting customer support is disclosed in which a granular taxonomy is formed to classify tickets based on customer issue topic. A dashboard and user interface of performance metrics may be generated for the topics in the taxonomy. Recommendations may also be generated to aid servicing customer support issues for topics in the taxonomy. This may include generating information to aid in determining topics for generating automated responses or generating recommended answers for particular topics. In some implementations, an archive of historic tickets is used to generate training data for a machine learning model to classify tickets.

Abstract: Provided is a liquid preparation containing an anti-IL-17 antibody at a concentration of 20 mg/mL to 200 mg/mL, a citrate buffer at a concentration of 10 mM to 50 mM, a sucrose at a concentration of 20 mg/mL to 120 mg/mL or arginine at a concentration of 50 mM to 250 mM, and polysorbate 80 at a concentration of 0.1 mg/mL to 5 mg/mL. In addition, the liquid preparation has a pH of 6.0±0.5, wherein the anti-IL-17 antibody is an anti-IL-17A/F monoclonal antibody. The liquid preparation can be a stable subcutaneous injection preparation, and can be used to treat IL-17A and/or IL-17F related diseases, such as psoriasis, psoriatic arthritis, ankylosing spondylitis, rheumatoid arthritis, multiple sclerosis, systemic lupus erythematosus, osteoarthritis or inflammatory bowel disease.

Abstract: Aspects of this technical solution can increase speed of processing in low-latency application areas, while maintaining integrity of image feature recognition at those higher speeds. For example, in image-processing environments associated with autonomous navigation (e.g., driving), a large volume of image data is to be rapidly and accurately processed to maintain reliable and up-to-date models of a physical environment. For example, embodiments in accordance with this disclosure can provide high-speed and accurate image feature recognition of input frame data beyond the capability of CPU processing or general GPU processing to achieve.

Abstract: Aspects of this technical solution can increase speed of processing in low-latency application areas, while maintaining integrity of image feature recognition at those higher speeds. For example, in image-processing environments associated with autonomous navigation (e.g., driving), a large volume of image data is to be rapidly and accurately processed to maintain reliable and up-to-date models of a physical environment. For example, embodiments in accordance with this disclosure can provide high-speed and accurate image feature recognition of input frame data beyond the capability of CPU processing or general GPU processing to achieve.

Abstract: Aspects of this technical solution can increase speed of processing in low-latency application areas, while maintaining integrity of image feature recognition at those higher speeds. For example, in image-processing environments associated with autonomous navigation (e.g., driving), a large volume of image data is to be rapidly and accurately processed to maintain reliable and up-to-date models of a physical environment. For example, embodiments in accordance with this disclosure can provide high-speed and accurate image feature recognition of input frame data beyond the capability of CPU processing or general GPU processing to achieve.

Abstract: An autonomous customer support Chatbot Agent utilizes a large language model to aid in implementing a workflow to solve a customer issue. A natural language workflow policy may be selected by an admin, along with tools such as API calls. The large language model determines the implementation details for the workflow based on the workflow policy and the selected tools.

Abstract: Systems, apparatuses and methods provide technology that determines that a primary slice of a plurality of slices of a communication network is overloaded. The plurality of slices includes a backup slice. The technology assigns user equipment to operate with the backup slice in response to the primary slice being overloaded. The technology identifies that a trigger has occurred, wherein the trigger is associated with one or more of the user equipment, the backup slice or the primary slice, and re-assigns the user equipment to the primary slice from the backup slice so that the user equipment operates with the primary slice.

Abstract: An ultra-low latency switching apparatus and a cascading method thereof are provided. In the method, one first enhanced signal port located at a Media Access Control, MAC, unit is allocated to a unidirectional forwarding port group of a switching hardware unit; the unidirectional forwarding port group comprises one first port serving as a source port and one or more second ports serving as destination ports. a first inter-chip link is established from the first port to the first enhanced signal port and reaches the second ports through an internal loopback of the first enhanced signal port; pre-emphasis transmission parameters for each of the second ports are set.

Abstract: An electrode plate forming apparatus includes an unwinding device, a lithium replenishment device, a plurality of winding devices and a protection device. The lithium replenishment device is configured to clad a lithium strip to a surface of a master electrode plate body and form a master electrode plate. A slitting device is configured to slit the master electrode plate into a plurality of electrode plates. The winding devices are configured to pull the electrode plates to travel, each of the winding devices winding one corresponding electrode plate. The slitting device is disposed in an accommodating cavity of the protection device. The protection device is configured to at least partially separate particles from an external environment in a case that the slitting device slits the master electrode plate and generates the particles.