Abstract: A mobility pattern-based cell change control method includes collecting network signal quality information of at least one historic time series, predicting an area type of a user device according to the network signal quality information of the at least one historic time series, restricting mobility of the user device when the area type of the user device is predicted to be in an intensive cell change state, and switching the mobility of the user device from a current serving cell to at least one significantly better cell or forcing the user device to remain on the current serving cell after the mobility of the user device has been restricted.

Abstract: Methods, systems, and computer-readable media for accurate usage forecasting for virtual contact centers are disclosed. A contact center management system configures a contact center instance associated with a client. The contact center instance comprises a plurality of queues configured to store contacts. At least a portion of the contacts are routed to a plurality of agents. The contact center management system determines, using one or more machine learning models associated with the contact center instance, a plurality of predictions for a plurality of metrics for the contact center instance for a plurality of time horizons. At least a portion of the predictions are generated for individual queues of the contact center instance.

Abstract: A bulk data distribution system in which, instead of multiple data consumers contending to access the same data sets from a primary data store, one or more producers capture snapshots (states of the data sets at particular points in time) and upload the snapshots to an intermediate data store for access by snapshot consumers. The snapshot consumers may download the snapshots to generate local versions of the data sets for access by one or more data processing applications or processes. A snapshot producer may periodically generate full snapshots of a data set, and may generate one or more incremental snapshots of the data set between full snapshots. A snapshot consumer may bootstrap a local data set from a full snapshot and one or more incrementals, and may maintain state of the local data set by accessing new snapshots uploaded by the producer.

Abstract: An extension apparatus for a universal serial bus (USB) interface includes a transmitting device, a receiving device and an electrical signal network cable. The transmitting device includes the following elements: a first packet-processing unit to receive a first interface packet and generate an original data accordingly, a first buffering unit to temporarily store the original data, and a first data-converting unit to generate and output a network packet signal based on the original data. The receiving device includes the following elements: a second data-converting unit to receive the network packet signal and generate the original data accordingly, a second buffering unit to temporarily store the original data, and a second packet-processing unit to receive the original data and generate the first interface packet. The electrical signal network cable is electrically coupled between the transmitting device and the receiving device to transmit the network packet signal.

Abstract: A mobile communication device including a Radio Frequency (RF) device and a baseband processor is provided. The RF device performs wireless transmission and reception to and from one or more cells. The baseband processor uses a first subscriber identity to establish a connection with a serving cell via the RF device to perform a first communication procedure, and in response to completing the first communication procedure or the first communication procedure being interrupted by a second communication procedure associated with a second subscriber identity, uses the first subscriber identity to send a measurement report to the serving cell via the RF device. In particular, the measurement report indicates a reported signal quality of the serving cell is poor enough to release the connection.

Abstract: A LED backlight driving circuit includes a plurality of driving integrated circuits coupled to a data transmission line and a plurality of selecting circuits respectively connected to the plurality of driving integrated circuits. In an addressing mode, the plurality of selecting circuits are used to select one driving integrated circuit from the plurality of driving integrated circuits to set an address. The plurality of driving integrated circuits can set addresses via input/output pins connected to LEDs. So a number of pins of the driving integrated circuit can be equal to or less than 4, which will rise a yield of the LED backlight driving circuit setting in a PCB or in a glass board.

Abstract: An extension apparatus for a universal serial bus (USB) interface includes a transmitting device, a receiving device and an electrical signal network cable. The transmitting device includes the following elements: a first packet-processing unit to receive a first interface packet and generate an original data accordingly, a first buffering unit to temporarily store the original data, and a first data-converting unit to generate and output a network packet signal based on the original data. The receiving device includes the following elements: a second data-converting unit to receive the network packet signal and generate the original data accordingly, a second buffering unit to temporarily store the original data, and a second packet-processing unit to receive the original data and generate the first interface packet. The electrical signal network cable is electrically coupled between the transmitting device and the receiving device to transmit the network packet signal.

Abstract: A mobile communication device including a Radio Frequency (RF) device and a baseband processor is provided. The RF device performs wireless transmission and reception to and from one or more cells. The baseband processor uses a first subscriber identity to establish a connection with a serving cell via the RF device to perform a first communication procedure, and in response to completing the first communication procedure or the first communication procedure being interrupted by a second communication procedure associated with a second subscriber identity, uses the first subscriber identity to send a measurement report to the serving cell via the RF device. In particular, the measurement report indicates a reported signal quality of the serving cell is poor enough to release the connection.

Abstract: Various solutions for measurement report enhancement with respect to user equipment and network apparatus in mobile communications are described. An apparatus may initiate a voice or video call with a network node. The apparatus may determine whether Single Radio Voice Call Continuity before alerting stage (bSRVCC) is supported by the network node. The apparatus may cancel a transmission of a measurement report to the network node before an alerting stage when the bSRVCC is not supported by the network node. The apparatus may perform the voice or video call with the network node.

Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

Abstract: A bulk data distribution system in which, instead of multiple data consumers contending to access the same data sets from a primary data store, one or more producers capture snapshots (states of the data sets at particular points in time) and upload the snapshots to an intermediate data store for access by snapshot consumers. The snapshot consumers may download the snapshots to generate local versions of the data sets for access by one or more data processing applications or processes. A snapshot producer may periodically generate full snapshots of a data set, and may generate one or more incremental snapshots of the data set between full snapshots. A snapshot consumer may bootstrap a local data set from a full snapshot and one or more incrementals, and may maintain state of the local data set by accessing new snapshots uploaded by the producer.

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

Abstract: A bulk data distribution system in which, instead of multiple data consumers contending to access the same data sets from a primary data store, one or more producers capture snapshots (states of the data sets at particular points in time) and upload the snapshots to an intermediate data store for access by snapshot consumers. The snapshot consumers may download the snapshots to generate local versions of the data sets for access by one or more data processing applications or processes. A snapshot producer may periodically generate full snapshots of a data set, and may generate one or more incremental snapshots of the data set between full snapshots. A snapshot consumer may bootstrap a local data set from a full snapshot and one or more incrementals, and may maintain state of the local data set by accessing new snapshots uploaded by the producer.

Abstract: A VC (video conferencing) device for a VC system comprises a first and a second electronic device including an input module. The VC device comprises a communication module and a processing module. The communication module is electrically connected to the processing module. The communication module is communicating with the first and the second electronic device. The communication module broadcasts a background image to the second electronic device when receiving it from the first electronic device and receiving the writing image from the first and the second electronic device. When receiving the writing image, the processing module superimposes the writing image with the background image to produce a synthesized image. The communication module broadcasts the synthesized image, so that the synthesized image is displayed on the first and second electronic device simultaneously.

Abstract: A VC (video conferencing) device for a VC system comprises a first and a second electronic device including an input module. The VC device comprises a communication module and a processing module. The communication module is electrically connected to the processing module. The communication module is communicating with the first and the second electronic device. The communication module broadcasts a background image to the second electronic device when receiving it from the first electronic device and receiving the writing image from the first and the second electronic device. When receiving the writing image, the processing module superimposes the writing image with the background image to produce a synthesized image. The communication module broadcasts the synthesized image, so that the synthesized image is displayed on the first and second electronic device simultaneously.

Abstract: A method for withdrawing a liquid crystal from a liquid crystal panel includes the steps of: (a) providing a liquid crystal panel that includes a liquid crystal and two spaced-apart substrates cooperatively defining an accommodating space therebetween to accommodate the liquid crystal, and that is divided into a discard region and a reserve region; (b) forming a through hole that is located in the discard region in one of the substrates; and (c) liquefying the liquid crystal that is accommodated in the accommodating space, followed by withdrawing the liquid crystal from the accommodating space through the through hole. A method for recycling a liquid crystal panel is also disclosed.

Abstract: A method and a system for data traffic offload are provided. The method includes the following steps. Create a local tunnel between a first base station and a second base station according to a first record and/or a second record. The first base station and the second base station are located on a front-end network. The first record corresponds to a first user equipment and the first base station. The second record corresponds to a second user equipment and the second base station. Route network packets transmitted between the first user equipment and the second user equipment via the local tunnel.

Abstract: A selection method for transmitting network packets adapted to be executed by a multiple-interface network device is provided. The multiple-interface network device includes a plurality of network interfaces. Each of the network interfaces connects to one of multiple communication networks. The selection method includes the following steps: collecting a transmission status of each of the communication networks; analyzing transmission characteristics of a predetermined number of packets of a service flow to determine a traffic pattern type of the service flow; comparing the transmission status of each of the communication networks with the transmission requirements of the traffic pattern type of the service flow to select one of the network interfaces, and using the selected network interface to transmit packets of the service flow. The service flow is constituted by packets transmitted by the network interfaces through a port and packets received by the network interfaces through the same port.