Abstract: A method includes: selecting a set of access points in a focus zone that identifies an area around the travel destination; determining access paths through one or more access points in the set of selected access points; listing crossings that the access paths pass through; for each of the listed crossings: determining a probability that the listed crossing is passed through by an access path; determining at least one complexity score of the listed crossing; determining a set of points of interest (POIs) along access paths passing through the listed crossing; and determining quality scores for the POIs, respectively, the quality score of one of the POIs reflecting a utility of that one of the POIs to facilitate orientation; selecting POIs from the set of POIs based on the quality scores; generating the access map including the access paths and the selected POIs; and outputting the access map.

Abstract: There is provided an approach for using street view images, captured from a selected geographical area, to obtain one or more of a landmark saliency score and a street crossing simplicity score, with each score reflecting a degree to which a computer-implemented circuit (including image recognition engines and a visual element matching module) can recognize and identify a landmark in at least one of the street view images. In turn, a navigational plan for a selected geographical area, including travel directions, is generated with the one or more of the landmark saliency score and the street crossing simplicity score.

Abstract: A computer-implemented method and system provide for externalizing data in process execution environments. The method includes extracting a data model from a domain specification. The data model includes a set of business objects, at least some of the business objects being linked to a domain-specific activity type by a business object relation. A database is generated from the data model which is accessible through an application program interface. Provision is made for a user to generate a domain-specific process model with links to business objects in the domain specification. The domain-specific process model is transformed to a domain-independent process model which has access to the database through the application program interface at runtime.

Abstract: A method includes: selecting a set of access points in a focus zone that identifies an area around the travel destination; determining access paths through one or more access points in the set of selected access points; listing crossings that the access paths pass through; for each of the listed crossings: determining a probability that the listed crossing is passed through by an access path; determining at least one complexity score of the listed crossing; determining a set of points of interest (POIs) along access paths passing through the listed crossing; and determining quality scores for the POIs, respectively, the quality score of one of the POIs reflecting a utility of that one of the POIs to facilitate orientation; selecting POIs from the set of POIs based on the quality scores; generating the access map including the access paths and the selected POIs; and outputting the access map.

Abstract: Methods, systems, and computer-readable media for digital document management. A physical context can be identified, wherein such a physical context includes three dimensions of data. One or more digital documents can be automatically linked to the physical context, after identifying the physical context. Constraints can then be combined, which are derived from the three dimensions of data, allow particular actions with respect to the digital document(s). The three dimensions of data include, for example, data indicative of location, time, and a social component (e.g., people present at a location). Actions with respect to the digital document can include, for example: an allowed action, a restricted action, or a prohibited action (e.g., read/write).

Abstract: A method and apparatus for creating a file directory of documents in a database that are clustered based on one or more high level features are disclosed. For example, the method includes identifying the one or more high level features for each one of a plurality of documents stored in the database, comparing the one or more high level features of the each one of the plurality of documents to other documents of the plurality of documents, grouping documents of the plurality of documents into a plurality of clusters based on common high level features that are identified in the comparing and creating the file directory of documents in the database based on the plurality of clusters.

Abstract: Outgoing emails and threads are compared to performance indicators, to identify problematic email behavior, and the problematic email behavior is matched to suggestions for changing email behavior and to explanations of how the outgoing emails containing the problematic email behavior cause undesirable incoming emails. The problematic email behavior is also compared to goal standards, to produce email behavior targets and goals. Behavioral feedback related to the problematic email behavior is provided using, for example, a dashboard display. The behavioral feedback can include suggestions for changing email behavior, email behavior targets and goals, societal email behavior comparisons relative to others, etc., links between the outgoing emails and behavior of others, an explanation of how the outgoing email impacts the quantity and quality of the incoming emails, etc.

Abstract: A computer-implemented method and system provide for externalizing data in process execution environments. The method includes extracting a data model from a domain specification. The data model includes a set of business objects, at least some of the business objects being linked to a domain-specific activity type by a business object relation. A database is generated from the data model which is accessible through an application program interface. Provision is made for a user to generate a domain-specific process model with links to business objects in the domain specification. The domain-specific process model is transformed to a domain-independent process model which has access to the database through the application program interface at runtime.

Abstract: Methods and systems determining customer satisfaction in a work environment via prescriptive analytics. Self-reported data related to the perception of an agent with respect to customer satisfaction in a work environment (e.g., a call center) can be collected via an interface (e.g., an agent dashboard) that allows the agent to enter the self-reported data regarding the customer satisfaction. The self-reported data can then be correlated with an actual customer satisfaction score associated with the agent to derive data indicative of an interaction between the agent and a customer(s). Feedback data can then be provided via the interface indicating a correctness of the self-reported data based on correlating the self-reported data with the actual customer satisfaction score.

Abstract: A computer-implemented method for gathering knowledge within an organization for supporting the preparation, animation, and execution of a collaborative workshop for high speed and efficient document management and labeling. Printed documents are tracked within the system over a specified amount of time to acquire print job information from the jobs printed within an organization. Based upon the documents retrieved, a list of users is determined and invited to review and annotate the list of documents. The list of documents is then narrowed down to an optimized set for ease of labeling and clustering. Provision is made for user-annotation of the classification label associated with the submitted print jobs including a reason for printing the print job. User-annotations are received for at least some of the submitted print jobs. The print jobs may be clustered into clusters based on the print job representations and annotations.

Abstract: A system and method that supports the efficient interactive identification of the most paper intensive document categories such that a maximum number of the documents belonging to those categories can be correctly categorized with a minimum effort and within a minimum amount of time is disclosed. Further, an iterative method combining automatic grouping mechanisms with human labelling. The system and method are configured to allow the automatic machine labelling to run iteratively to generate improved document clustering and categorization.

Abstract: A power meter generates a time series of observations of power drawn by a device configured to operate in an active mode and to transition through a sequence of inactive modes comprising one or more intermediate inactive modes each having a bounded time duration terminating in a final inactive mode of unbounded time duration, and further configured to transition from any of the inactive modes to the active mode in response to a device activation signal. An electronic data processing device is programmed to determine statistical characteristics of the power draw of the device in each of the inactive modes by fitting a state model to the time series of observations. The state model represents each intermediate inactive mode including its bounded time duration and further includes a probabilistic representation of the transition from any of the inactive modes to the active mode in response to a device activation signal.

Abstract: A method for inferring user activity statistics includes receiving job logs of a device infrastructure. Each job log including job information for a job performed for one of a set of users by one of a plurality of shared devices. A job descriptor is generated for each job based on the job log. The job is assigned to one of a set of defined job types based on the job descriptor. An activity matrix is composed where activity of each user for each of a plurality of time periods is represented as a fixed-length vector representing at least some of the job types. Each index of the vector is derived from a count of one job type for the user in that time period. The activity matrix is decomposed into first and second factor matrices to minimize an overall reconstruction error. User activity statistics are output based on the decomposition.

Abstract: A method for extracting text from a page description language (“PDL”) document includes capturing a PDL file generated by a print driver for a printed document. The PDL file contains a set of drawing instructions for drawing a run of text formed from a series of glyphs. The PDL file is parsed to extract the drawing instructions of each glyph. The glyph drawing instructions are compared with a database of glyph characteristics. When a match is found between the drawing instructions and the database of glyph characteristics a corresponding text character associated with that set of characteristics is extracted. Where no match is found, the drawing instructions may be rendered as a bitmap and features extracted from the bitmap are compared with stored features to identify a glyph with similar features, or if there is none, an error may be recorded. A text summary may be generated.

Abstract: An apparatus, method and non-transitory computer readable medium for generating a graphical representation to motivate a plurality of employees in a call center are disclosed. For example, the apparatus includes a display comprising a plurality of pixels, wherein each one of the plurality of pixels represents one or more of the plurality of employees, a computer-readable medium storing the graphical representation and a processor in communication with the display and the computer-readable medium, wherein the processor receives an indication from an endpoint device of one of the plurality of employees when the one of the plurality of employees achieves a call center objective and the processor causes a pixel of the plurality of pixels associated with the one of the plurality of employees to turn on in accordance with the graphical representation, wherein the graphical representation comprises a pixel art shape.

Abstract: Methods, systems, and computer-readable media for digital document management. A physical context can be identified, wherein such a physical context includes three dimensions of data. One or more digital documents can be automatically linked to the physical context, after identifying the physical context. Constraints can then be combined, which are derived from the three dimensions of data, allow particular actions with respect to the digital document(s). The three dimensions of data include, for example, data indicative of location, time, and a social component (e.g., people present at a location). Actions with respect to the digital document can include, for example: an allowed action, a restricted action, or a prohibited action (e.g., read/write).

Abstract: An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.

Abstract: A method and system for managing print jobs is disclosed. A received print job is compared with pending print jobs and executed print jobs, wherein the pending print jobs and the executed print jobs are stored in one or more print queues associated with one or more printing systems. Thereafter, one or more pending print jobs are suspended if the one or more pending print jobs are found similar to the received print job based on the comparison; or the received print job is suspended if the received print job is found similar to one or more of the executed print jobs, based on the comparison.

Abstract: Disclosed is a method and system of differential processing a print job including one or more original documents to render an obfuscated version of the print job. According to an exemplary method, the differential process replaces letters of an original document with randomly selected characters of substantially the same size and location as the original document and objects such as images/graphics are replaced with blurred versions of substantially the same size and locations as the objects in the original document. The differential process creates an obfuscated version of the print job which is illegible and useful for further processing where privacy of documents included in the print job is required.

Abstract: A method for generating procedures includes receiving a log of a troubleshooting session. The log includes device data including a sequence of detected operations performed on the device causing respective components to change states. Steps of a candidate operating procedure are generated, based on the log, each corresponding to one of the detected operations. Missing steps may be identified, based on state charts and/or stored operability constraints for the device. The candidate operating procedure is compared with existing operating procedures stored in a knowledge base for the device to identify at least one existing operating procedure which includes steps which match at least some of the steps of the candidate operating procedure and, based on the identified at least one existing operating procedure, generating a textual description based on the textual description of the matching steps. The candidate procedure can be presented to an editor for validation.