INTELLIGENT CLEARING NETWORK
A system for validating, redeeming, and financially settling coupons is described. The system includes a real time network through which a Point-of-Sale (POS) device communicates with an Intelligent Clearing Network (ICN) server. The ICN server is configured to run a real time application while in communication with the POS device, wherein the POS device transmits coupon data elements read at the POS device and other consumer transaction information including universal product codes purchased, and transaction details to the ICN server via the network. The ICN server validates the coupon data elements and provides the POS device information in order to redeem coupons. Apparatus and computer readable media are also described.
This application is a continuation-in-part patent application of U.S. patent application Ser. No. 13/773,704, filed Feb. 22, 2013, which is a continuing application of U.S. application Ser. No. 12/587,193, filed Oct. 2, 2009, which is a continuation-in-part patent application of U.S. patent application Ser. No. 12/283,206, filed Sep. 9, 2008, which is a continuation-in-part patent application of U.S. patent application Ser. No. 11/439,725, filed May 23, 2006, which are hereby incorporated by reference in their entireties.
TECHNICAL FIELDThe invention relates to the electronic clearing, and financial settlement of coupons coded with a barcode application identifier and, in particular, to a real time network based system and method for validating and redeeming paper coupons coded with, for example, a barcode identifier, such as a GSI barcode 8110 application identifier.
BACKGROUNDCoupons provide benefits to manufacturers and consumers. For example, coupons are a beneficial way for manufacturers to test consumer interest in specific products, determine optimal pricing, and move out older inventory. Mail by the postal system, newspapers, and stores usually serve as outlets for providing coupons to consumers. Consumers benefit because coupons are universally accepted, follow GS1 (including Uniform Commercial Code) guidelines, are easily understood by consumers, and require no prior notification to a retailer. The coupons may be clipped out from the source document.
However, the process of validating, clearing and financial settlement associated with paper coupons can be a slow, labor intensive process potentially prone to fraud and misuse. An extraordinary number of paper coupons are printed, distributed and redeemed each year. Once a coupon is redeemed by the consumer, the paper coupon is monetized and it must flow through the current manual clearing and settlement process before the retailer is reimbursed for the value of the paper coupon and the cost of handling the paper coupon. This physical paper coupon clearing process can be slow and manual and sometimes requires a second independent count of each paper coupon before a retailer is reimbursed. Also, within the current paper clearing and settlement process there can be the issue of disputes and charge backs by the manufacture for the value of the redeemed paper coupon to the retailer for paper coupons which the retailer redeemed, but should not have because they were invalid in some way, whether it was because the paper coupon was a copied, or was redeemed after the expiration date on the paper coupon.
Accordingly, there is need for a real time, convenient way for validating and processing paper coupons quickly, eliminating potential fraud, and providing an auditable and comprehensive financial settlement process, which would eliminate the need for manually counting and validating each paper coupon redeemed.
SUMMARYIn accordance with a first aspect of the invention, a system comprises an Intelligent Clearing Network (ICN) network; a point-of-sale (POS) terminal; a POS controller; an intelligent clearing network (ICN) server, an ICN database, and an ICN master coupon table. The POS terminal is configured to transmit at least one of 1) first coupon data elements read from a GS1 barcode by the POS terminal, 2) universal product codes of an item purchased, 3) transaction detail information, 4) other related information at the POS terminal to the POS controller, and 5) directly, via the ICN network, to the ICN server for coupon redemption, validation, and financial settlement via the ICN network at the ICN server.
In accordance with a second aspect of the invention, a master coupon storage medium is configured to store an ICN database. Details defining all coupons printed and distributed with a GS1 barcode are stored centrally in the ICN database on an ICN server configured to be used to validate, redeem, and financially settle all coupons printed with a GS1 barcode. The master coupon storage medium comprises at least one storage device and an interface configured to communicate with the ICN server. The ICN server is configured to communicate over an ICN network with one or more point of sale terminals of a retailer.
In accordance with a third aspect of the invention, a method for processing coupons comprises reading GS1 data elements from a scanned coupon at a point-of-sale (POS) terminal, the GS1 data elements including universal product code information; transmitting the GS1 data elements through a network to an ICN server for validation and redemption; if the ICN server validates the GS1 data elements, and transmitting first coupon related information through the network to the POS terminal. The POS terminal is configured to transmit second coupon related information to a POS controller through an ICN POS bridge upon successful redemption of the scanned coupon. Second coupon related information comprises identification information from the product purchased, an application identifier, and retailer identification information.
In accordance with a fourth aspect of the invention, a method for processing coupons comprises reading first GS1 databar coupon related information from a terminal, the first GS1 databar coupon related information including universal product code information; transmitting the first GS1 databar coupon related information through a network to an ICN server for validation and redemption; if the ICN server validates the first GS1 databar coupon related information, transmitting second coupon related information through the network to the terminal. The ICN server transmits second GS1 databar coupon related information to a POS controller via an ICN network, wherein the POS terminal transmits third GS1 databar coupon related information to the POS controller through an ICN POS bridge upon successful redemption of a coupon. The third GS1 databar coupon related information comprises identification information from the product purchased, GS1 databar coupon code of the second coupon related information, an application identifier, and retailer identification information.
In accordance with a fifth aspect of the invention, a computer readable medium storing computer code for processing GS1 databar coupons across a network, comprises computer code configured to transfer first GS1 databar coupon related information including universal product code information from a terminal across the network; computer code for receiving, interpreting, and comparing the first GS1 databar coupon related information at an ICN server; if a GS1 databar coupon code is validated, computer code for retrieving GS1 databar coupon codes and any corresponding target universal product codes triggered by the validation of the GS1 databar coupon codes from a centralized database; computer code configured to transmit the retrieved GS1 databar coupon codes to the terminal via the network; and computer code configured to redeem the GS1 databar coupon codes. The ICN server is configured to transmit second GS1 databar coupon related information to the POS controller via the ICN network. The POS terminal is configured to transmit third GS1 databar coupon related information to the POS controller through an ICN POS data bridge upon successful redemption of a GS1 databar coupon. The third GS1 databar coupon related information comprises identification information from the product purchased, GS1 databar coupon code of the second GS1 databar coupon related information, an application identifier, and retailer identification information.
In a sixth aspect of the invention, a computer readable storage medium is embodied with computer code for processing coupons across an intelligent clearing network (ICN) network. First computer code may permit a user to download and print out a GS1 databar paper coupon accessed via the world wide web where the coupon having first GS1 databar paper coupon related information. Second computer code may transfer the first GS1 databar paper coupon related information including universal product code information from a terminal across the ICN network. Third computer code is configured to receive, interpret, and compare the first GS1 databar paper coupon related information at an ICN server. If a GS1 databar paper coupon code is validated, fourth computer code may retrieve GS1 databar paper coupon codes and any corresponding target universal product codes triggered by the validation of the GS1 databar paper coupon codes from a centralized database. Fifth computer code is configured to transmit the retrieved GS1 databar paper coupon codes to the terminal via the network. Sixth computer code may redeem the GS1 databar paper coupon codes. The ICN server transmits second GS1 databar paper coupon related information to a point-of-sale (POS) controller via the ICN network. A POS terminal transmits third GS1 databar paper coupon related information to the POS controller through an ICN POS bridge upon successful redemption of a GS1 databar paper coupon. The third GS1 databar paper coupon related information comprises identification information from the product purchased, GS1 databar paper coupon code of the second coupon related information, an application identifier, and retailer identification information. Seventh computer code may be executed to notify the ICN server of successful coupon redemptions.
In a seventh aspect of the invention, a point of sale (POS) terminal comprises a first interface configured to receive information regarding a transaction to purchase at least one product; a second interface configured to receive information from and transmit information to a retailer server; a processor; and a memory configured to store point of sale bridge computer code for redeeming a manufacturer first GS1 databar paper coupon contained in a promotion request message received through the second interface. The processor is configured to receive information from the first interface and to receive and transmit information through the second interface and configured to execute the point of sale bridge computer code. The second GS1 databar paper coupon related information is received via the ICN network. The POS terminal transmits third GS1 databar paper coupon related information to the POS controller through ICN POS bridge upon successful redemption of a GS1 databar paper coupon, the third GS1 databar paper coupon related information comprises identification information from the product purchased, GS1 coupon code of the second GS1 databar paper coupon related information, an application identifier, and retailer identification information. The first interface is configured to communicate with a universal product code reading device.
In a eighth aspect of the invention, a point of sale (POS) retailer server comprises a first interface configured to receive information from and transmitting information to a point of sale terminal; a second interface configured to receive information from and transmit information to an intelligent clearing network server via a network; a processor; and a memory configured to store computer code for a point of sale bridge configured to format a promotion request message and send the promotion request message in real time to an intelligent clearing network server promotion redemption real time service. The processor is configured to receive and transmit first GS1 databar paper coupon related information through the first and second interfaces and configured to execute the point of sale bridge computer code. The POS retailer server is configured to receive second GS1 databar paper coupon related information via the intelligent clearing network (ICN) network. The POS retailer server is configured to transmit third GS1 databar paper coupon related information through ICN POS bridge computer code upon successful redemption of a GS1 databar paper coupon. The first GS1 databar paper coupon related information comprises identification information from the product purchased, an application identifier, and retailer identification information.
In a ninth aspect of the invention, an Intelligent Clearing Network (ICN) server comprises a processor; an interface configured to permit communications over a network; and an ICN database. The processor of the ICN server is configured to control the execution of an ICN promotion manager application, an ICN database application, and an ICN promotion redemption service and is configured to receive and transmit data and commands through the interface. The ICN server is configured to receive first coupon related information from a point of sale (POS) controller, wherein the ICN server is configured to transmit second coupon related information to the point of sale (POS) controller via an ICN network. The POS controller is configured to transmit the third coupon related information to the POS controller upon successful redemption of a GS1 databar paper coupon. The third GS1 databar paper coupon related information comprises identification information from the product purchased, an application identifier, and retailer identification information.
The foregoing and other aspects of these teachings are made more evident in the following Detailed Description, when read in conjunction with the attached drawings, wherein:
Non-limiting embodiments of the invention are further described below. However, it should be appreciated that some of the features of the embodiments of the invention may be used to advantage without the corresponding use of other features. As such, the foregoing description should be considered as merely illustrative of the principles of the invention, and not in limitation thereof. Further, one skilled in the art may appreciate that the invention can be practiced by other than the described embodiments; that these described embodiments are presented for the purposes of illustration and not of limitation.
Embodiments of the invention relate to a coupon processing system and method that allows for automatic processing of coupons and provides linkage between a coupon card and coupon information stored in a centralized database. The coupon processing may entail validation (and invalidation) and, when validated, redemption of the appropriate coupon(s) or other appropriate action. The embodiments present novel ways of bundling technologies, including existing technologies such as real time communications and large volume data processing facilities, into a functioning operational platform and also present novel ways for doing business. Consumers may use the coupon card for a variety of products offered by a manufacturer and/or retailer.
Thus, according to some embodiments, a real time system is connected to the point-of-sale (POS) terminal and or POS controller wherein the real time system delivers manufacture paper coupon codes or GS1 paper coupon codes directly into a live transaction bypassing the POS scanner and the need for a paper coupon to be presented and subsequently cleared and settled manually. In another aspect of the invention, a real time system is connected to the POS terminal and or POS controller wherein the real time system can execute a coupon discount at the POS without any prior coupon definition or coupon data elements of the coupon related information being loaded onto the POS system. In yet another aspect of the invention, a real time system is connected to the POS terminal or POS controller wherein the real time system can determine in real time the association between the manufacture paper coupon code or the GS1 paper coupon code delivered by the real time system electronically bypassing the scanner and the product or products the coupon discount was applied to by the POS system.
An ICN is a system that can provide for the electronic validation and redemption of coupons and/or incentives through real time communications and a centralized database, such as ICN database 116, which is coupled to the ICN server 114. The ICN server 114 executes software applications that process coupons for one or more manufacturers who have transacted with the owner of the ICN server 114 to provide such processing. The ICN server is accessible via a retailer's wide area or other network (WAN or other network) and has an ICN promotion redemption service (PRS) installed and running in real time to accept connections over a configured listening transfer control protocol port. In embodiments, a plurality of manufacturer servers 110 may be configured to communicate with the ICN server 114. The ICN server 114 may tabulate the raw data of the coupon processing transactions for a specific manufacturer and provide the tabulated data to the specific manufacturer in the form of reports.
Coupon and/or incentive processing typically include validation and redemption and the supplying of the raw data to the appropriate manufacturer. In the embodiment shown in
The coupon and/or incentive processing system (e.g., ICN system) distributes coupon codes, such as standard Uniform Code Council System 5 coupon codes or GS1 coupon codes, associated with a coupon card. In an embodiment, the coupon card may be a one-use card. In another embodiment, the coupon card may be useable as long as at least one coupon offer has not expired for a product that has yet to be purchased or a product limit that has not been attained. In yet another embodiment, the coupon card may be updated so as to provide additional coupon offers to a consumer. In still a further embodiment, the coupon card may be a permanent coupon card in which coupon information is updateable via a manufacturer's server or a coupon processing server.
Embodiments of the invention relate to information associated with a coupon card. A unique account number may be assigned to the consumer coupon card on a magnetic ink character recognition strip (i.e., magstripe) on the back of the consumer coupon card. A magstripe card has a strip of binding material containing ferromagnetic particles which is capable of storing data and is read by a reader head such as may be found in magnetic card readers. The system may include a centralized database containing the unique account numbers assigned to each card and a list of available manufacturer coupon codes assigned to the account numbers on each coupon card. The coupon card may link the consumer at the Point of Sale (POS) to a centralized database where the coupons, promotions, or incentives reside. The linkage of one or more coupons, promotions, or incentives to a coupon card may be set at the time the coupon card is provided with a unique account number or shortly thereafter. In embodiments, where the coupons, promotions, or incentives may be updated, the coupon card account number may be linked to various coupons, promotions, or incentives at various times. In distribution methods contemplated by the invention, the consumer may receive a coupon card through a variety of ways, including, but not limited to, on a product's package, newspapers, magazines, postal system mail, or in-store promotions. In one embodiment, during checkout, the cashier presses a coupon card function key on the POS terminal and the consumer may slide his or her coupon card through the card reader, whereupon the POS terminal software may establish a communications link with a server, such as the retailer's server 106 or other computing device, and transmit the account number on the coupon card over the store's real time communication line to the centralized database of a coupon processing computer, such as an Intelligent Clearing Network server 114. The centralized database application may validate the account number, query the centralized database for any active coupon codes found, and transmit the first set of digits/alphanumeric characters consisting of information, such as the NSC (Number System Code), Manufacturer Number, Family Code, and Value Code of each active coupon code back to the POS terminal. Then, the POS terminal may begin a validation process to validate each coupon code against products purchased by the consumer for any coupon code redeemed, and the POS application, upon validation of a coupon code, may transmit back to the centralized database the second set of digits/alphanumeric characters, corresponding to the redeemed coupon code, such as the NSC (Number System Code), Manufacturer Number, Family Code, and Value Code. In an example of an implementation, the first set and second set of digits are eleven digits each in the case of a system 5 coupon and or twelve digits each in the case of a system 99 coupon. The first and second set of digits may have an equal number of digits/alphanumeric characters or a different number of digits or alphanumeric characters. For example, the first set of digits may include 13 alphanumeric characters and the second set 11 alphanumeric characters.
The coupon card 302 may be formed on a substrate, such as plastic or paper or other medium that is typically flexible, sufficiently durable, and cost effective to produce. For example, a 10 mil thick plastic sheet may be sized to the length and width of a credit card or key ring card. Thus, the coupon card may advantageously be of various sizes including the form of a credit card, grocery store shopper's card or key ring for ease of carrying in a wallet or purse or on a key ring.
As shown in
Embodiments of the invention offer a way for Consumer Package Good's (CPG) manufacturers (i.e., manufacturers of consumables such as cleaning products, food, beverages, clothing, and the like) to distribute GS1, Uniform Code Council guideline or other coupons without the need of an optically readable barcode. Through a Direct Mail promotion, In-Store promotion, or a Free-Standing Insert (FSI) in the Sunday newspaper, the consumer may receive an insert, sheet, or flyer with a coupon card having a Magnetic Ink Character Recognition strip on its back. To aid a consumer, a shopping list 318, as shown in
The method of distributing, redeeming, and clearing Manufacturer Coupons may benefit all three groups involved in the transaction—consumers, retailers, and manufacturers. The benefit to consumers is the ease of use because clipping and/or organizing coupons is no longer needed. The benefits to the retailer are reducing the labor associated with processing paper coupons and substantially reducing the time it takes to receive reimbursement for the promotions from the manufacturer. The benefits to the manufacturer potentially include a better product for the consumer resulting in increase response rates, real time promotion tracking, faster and more reliable accounting, and a reduction in fraud associated with paper coupons.
Thus, embodiments disclosed provide a system and method that may be used for electronically distributing and clearing a variety of coupons. Each coupon may have a code. Each coupon code may include a base portion and an extended portion. For example, the embodiments may be used with GS1 coupons, such as the formerly designated Uniform Code Council (UCC) system five and system ninety nine manufacturer coupons. GS1 format standards are maintained by the GS1 standards organization, formerly known as the Uniform Code Council. In an embodiment, similar to debit, credit and Electronic Benefit Transactions (EBT), the POS terminal reads a unique code from a coupon code and transmits this unique code to a centralized database, such as the centralized database of a coupon processing server via a network.
An example of an implementation of the coupon processing method of the invention is provided. A coupon card with unique coupon card account number 12345678 may have a coupon for 0.50 off a 2 liter beverage drink assigned to it; for example, 54900011050x, where x is the check digit. The check digit may be useful for paper coupons with barcodes being scanned by a scanner. On the ICN centralized database, the full coupon code assigned to card 12345678 may include a string of digits or alphanumeric characters such as 54900011050 x 8101 0 88062 0306. The consumer may purchase a 2 liter beverage drink with, for example, UPC code 0:49000:06390 and may swipe his or her coupon card. The POS terminal may transmit the coupon card account number, 12345678, to the ICN server. The ICN server may then send back a corresponding coupon code, e.g. 54900011050, to the POS terminal. The POS terminal then may determine if the coupon code is valid through a validation process, such as standard coupon validation routines. The POS terminal may send back to ICN a redeemed coupon code, e.g., 54900011050, and a triggering UPC product code, e.g., 04900006390. The ICN server may also provide in real time to the beverage drink manufacturer the fully redeemed coupon code, the location of the redemption transaction, and the product that triggered the redemption.
The method for processing coupons may include reading first coupon related information from a coupon card at a Point-of-Sale (POS) terminal. The first coupon related information may be householder identifier information, account identification, or the like. The first coupon related information may be transmitted through a network to coupon processing server. If the coupon processing server validates the first coupon related information, second coupon related information may be transmitted from the coupon processing server through the network to the POS terminal. The second coupon related information may be one or more system 5 or system 99 coupon codes available to the identified consumer and may include the NSC (Number System Code), Manufacturer Number, Family Code, and Value Code.
An alternative embodiment is provided in
Embodiments of the method of the invention may be implemented through instructions, stored on a computer-readable medium on a data storage device, which when executed by a computing device, cause the computing device to perform the designated operations. The instructions may be stored in computer-readable medium in a distributed fashion across two or more computing devices or as a single computing device. The computing devices may be one or more of the above mentioned servers. In an embodiment, the computer readable medium may be a small flash drive that connects to a Universal Serial Bus (USB) port of a POS terminal, a retailer server, or the like. For example, a small flash drive may measure less than about 10 cm×3 cm×3 cm or may have pen-sized dimensions, such as 71 mm×20 mm×8 mm.
In an embodiment, a computer readable medium storing computer code for processing coupons across a network in response to the non-optical reading of a coupon card, includes computer code for reading identification code from a coupon card that is non-optically read at a Point of Sale terminal; computer code for processing and formatting the read identification code; computer code for transmitting the formatted identification code across the network; computer code for receiving, interpreting, and validating the identification code at coupon processing server; if the identification code is validated, computer code for retrieving coupon codes corresponding to the identification code from a centralized database; computer code for transmitting the retrieved coupon codes to the Point of Sale terminal via the network; and computer code for redeeming the coupon codes.
The coupon processing server coupon distribution and processing system and method offers advantages including 1) being easy to use, 2) saving time and money, 3) providing better validation, 4) expanding promotion tracking, 5) increasing response rates, and 6) reducing fraud. The coupon processing server coupon distribution and processing system and method are easy to use because there is no clipping or organizing of coupons and the coupon card may be discarded after the coupons are redeemed. The coupon processing server coupon distribution and processing system and method saves time and money because it avoids the manual counting and clearing of paper for both retailers and manufacturers. Coupon processing server coupon distribution and processing system and method coupons clear electronically so that financial settlements may be completed in a short period of time, such as hours, rather than weeks or months. Coupon coding errors may be corrected immediately as manufacturers avoid the handling of misprinted coupons that may circulate for months at a time. The coupon processing server coupon distribution and processing system and method provides better validation because the expiration dates are enforced by the coupon processing server. Expired coupons are recognized as such and are not sent to the POS for validation. Paper coupons may not be redeemed at a POS because of a faulty barcode or improper coding or printing. With the coupon processing server coupon distribution and processing system and method described herein, the use of a magnetic ink character recognition strip or RFID eliminates the problem of poorly printed barcodes. Invalid coupon codes may be corrected immediately in the centralized database. The coupon processing server coupon distribution and processing system and method expands promotion tracking with the real time reporting of coupon redemptions. Manufacturers are provided with the product information for the product the consumer purchased to trigger the coupon redemption. Manufacturers may track results at the individual household level by assigning unique numbers to the extended portion of the coupon code's application identifier.
Embodiments of the coupon processing server coupon distribution and processing system and method described herein also increases response rates by making the process of collecting and redeeming coupons easier and more in line with today's technology. The coupon processing server coupon distribution and processing system and method further reduces fraud as each coupon may be redeemed only once. Advantageously, the coupon processing server coupon distribution and processing system and method centralized database, in accordance with embodiments, does not transmit to the POS a coupon which has already been redeemed. The coupon processing server coupled to the centralized database may also track in real time redemptions by store. Alternatively the centralized database may have one or more coupon processing processors built into it. Each redemption transaction has a date and time stamp. Abnormal transaction volumes from a particular store may be identified to prevent store personnel and/or others from fraudulently redeeming coupons for personal gain, to meet or exceed sales goals, and the like. The coupon processing server coupon distribution and processing system and method may prevent the assembling of a large volume of newspaper inserts to redeem coupons without selling the corresponding product. In another example, if someone were to determine how account numbers are generated on the coupon cards, the coupon processing serve may monitor in real time the volume and traffic of redeemed coupons and identify abnormalities to prevent coupon counterfeiting.
A further advantage is that embodiments may be implemented to provide a direct competitor to various marketing services by distributing coupon cards through Direct Mail, In-Store, and FSI or implemented as a service provider to marketing services. For example, marketing services companies may be charged for the distribution of coupons on the coupon processing server in which case the business model may be executed with less expense.
If a coupon is determined to be valid, but the retailer is temporarily out of stock, provisions may be made to issue a rain check electronically. The electronic rain check may be stored in the centralized database. Alternatively, in lieu of a rain check, the coupon processing server may offer a different product of the manufacturer at a special rate to the consumer.
As part of the system and method of the invention, in an embodiment, in-store scanners may also be provided to allow a consumer to reveal unexpired and unused coupons available through his or her coupon card.
In an embodiment, Consumer Package Good's (CPG) manufacturers may create and maintain their own shopper card program. For example, CPG manufacturer A may offer consumers a program in which each consumer or consumer household may sign up for a permanent card number. A consumer using such a coupon card may supply sufficient identification at the Point of Sale. This identification may include a driver's license, a passport, or other identification means, such as entry of a special code or biometrics scanning. The consumer, upon enrolling in a CPG manufacturer's program and being assigned a permanent coupon card, may then select discounts from CPG manufacturer A's web site in which the discounts would then be assigned to that permanent coupon card through a registration process using a centralized database of CPG manufacturer A.
Although some embodiments have been described with the use of a coupon card, embodiments of the invention may be practiced without a coupon card. Embodiments of the invention realized without a coupon card may be found in
In addition to the embodiments referenced above in which media companies which produce media products may be provided with multiple coupon offers like FSI's, (Free Standing Inserts) a control number to avoid multiple redemptions of the same coupons, and the ability to track redemptions based on circulation, embodiments of the invention also can allow for activation of coupons based on or only on the contents of the consumer's basket, or allowing the consumer to opt into promotions via the interne or mobile device. This can allow for consumers to participate in in-store media promotions based on or only on the occurrence of the promoted products being present in the consumer's transaction at the POS. The ICN system can facilitate incentive management 1402. As an embodiment of a method of incentive management,
The ICN promotion manager may be a secure portal that enables complete promotion set-up and control and serves as a user interface for defining retailer identity, promotion composition, and promotion availability. The promotion manager may be implemented as a web application, and be available on any computer with a web browser, such as Microsoft Internet Explorer, and an Internet connection. Access to the promotion manager may be controlled by ICN through managed user ID and passwords.
Consumers may opt into Internet based promotions or mobile device promotions by identifying themselves and purchasing the qualified products in which the consumer might not have a physical card to present. During the checkout process the consumer may identify himself or herself uniquely by entering their unique ID entered when he/she opts into the promotion on the retailer, manufacturer, or media company web site. The unique ID may be included in the transaction information along with the UPCs or products purchased and transmitted in real time to the ICN server. Or, the consumer may opt into the promotion anonymously. When the consumer opts in, he or she may use their phone or other number as the account number which the coupon(s) would be assigned to. For example, he or she may provide his or her phone number to the cashier or type it in on the keypad during checkout, or the consumer's mobile device or cell phone may have an image containing the consumer's cell phone number which may be scanned by the cashier. He or she may also opt in using the particular retailers frequent shopper card number, the coupon(s) would be tied to the presence of that card number or phone number in the POS transaction.
Coupons may have trigger UPCs and target UPCs that are the same. That is, the UPCs which trigger the coupon are also the same UPCs which the coupon is applied to. For example, buy two of product C, save $1.00. In more complex coupons and promotions, the trigger and target UPCs may be different. For example, buy product C and save $1.00 on product D.
The retail POS controller, the POS terminal, and the ICN server may each include a processor, as discussed previously, and may have one or more associated memories as well as interfaces for communication with other devices.
In an embodiment, if the ICN promotion redemption real time application or the ICN database server is experiencing down time, the ICN POS bridge software installed on the retailer's POS controller may automatically fail to a backup ICN promotion redemption real time application and a mirror database maintained by the ICN.
In accordance with yet another aspect of the invention, the ICN can be used to deliver coupons and promotions to a consumer who has opted into a coupon or promotion by visiting the retailer, manufacturer, or media company web site. In this embodiment of the invention, the retailer, manufacturer, or media company can transmit in real time or batch the consumer opt-in information to the ICN database. The consumer opt-in information may include, but is not limited, to a customer identification number which may be but is not limited to the consumer's phone number or frequency shopper identification number, the coupons, incentives, or promotions the consumer opted into and the details of the coupon, promotion, or incentive. The coupons, incentives, or promotions may be retrieved by the ICN promotion manager web application and sent over a network or directly communicated to CPG or CPG media partner which may then provide the coupons, incentives, or promotions as the in-store promotion display or advertisement. Opt-in permits the consumer to participate in promotions without the requirement of printing the coupon at home and bringing it into the store to redeem.
An embodiment where a consumer may opt-in to retrieve a coupon is shown in
The details of the coupon, promotion, or incentive may include NSC Number, Manufacturer Number, Family Code, Value Code, Application Identifier, Product NSC, MOC Code, Expiration Date, Application Identifier, Household Number, Trigger UPCs, Target UPCs, and participating store information may be stored in the ICN Database 1116 and used to validate the purchases in real time by the ICN Network Server 1114. Portions of the Manufacturer coupon, promotion, or incentive may be sent down by the ICN promotion redemption service 1113 to the ICN POS bridge software 1109 installed on the retailer's POS controller 1108 and passed to the ICN POS bridge software 1111 installed on the POS terminal 1110, and then delivered to the active checkout transaction 1106. An ICN promotion manager 1118 may set up coupons and/or promotions over a network 1120 at a media, manufacturer, or retailer web site 1102 using the ICN database 1116.
In accordance with another aspect of the invention, coupons or incentives may be delivered to the consumer based on or entirely on the presence of specific UPCs or products contained in the consumer's transaction at the POS during checkout. An example of this embodiment is a media company advertising a savings, incentive in-store, on the web or via a mobile device which would only require the consumer to purchase the required UPCs or products to activate and receive the coupon or savings.
The POS data bridge may be implemented as at least one device with software that may be a configurable software suite that is physically installed on the POS environment (controller, and/or terminals, etc). The ICN Data Bridge may control various POS behavior based on information sent and received to and from the ICN server(s). The POS data bridge software, in an embodiment, may have two distinct parts: one installed on the POS controller in a store and the other installed on each POS terminal in a store. Versions of the POS data bridge software may be adapted as needed or desired for each unique POS vendor (e.g., retailer). In a specific example, a POS data bridge software may be provided for IBM 4690 POS systems in a grocery retail setting or other POS solutions for retail, supply chain, and/or distribution operations of enterprises. This may include but is not limited to:
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- Transaction & basket information needed for promotion qualification being sent to ICN server(s) via a Promotion Request. This information may include (but is not limited to) data such as store, lane/terminal, transaction number, cashier, date/time, loyalty card(s), and all scanned data, including for normal, void, etc. scenarios.
- Coupon & promotion information being received from ICN server(s) via a Promotion Response. The data bridge software may receive promotional coupon and/or incentive information back from the ICN servers to the POS terminals via the POS controller(s) and the retailer's HQ, where the promotional coupon and/or incentive information includes but is not limited to the coupon code/number, ICN promotion number, value of the coupon, target item(s) which the coupon should be applied to, and text to display on the receipt describing each coupon, both for normal and void scenarios.
- Coupon & promotional information being sent to the ICN server(s) via a Redemption Confirmation. This may include but is not limited to information such as the coupon's value (for hard to handle coupons such as buy x, get x free), the ICN promotion number, the coupon code/number, the tlog date/time (the date/time logged to the tlog's transaction header record is typically the time of the last activity of the transaction), the gross transaction total, etc. both for redeemed promotions or coupons and also for voided promotions or coupons.
- Receiving from the ICN server(s) a Redemption Confirmation Acknowledgement that all redeemed coupons were received and passed validation, or that the redemptions were invalid for a noted reason.
- Voided Transaction notification being sent to the ICN server(s) via a Voided Transaction message. In the POS world this indicates the entire transaction is over and everything within is considered null and void.
- Voided Transaction Acknowledgement being received from the ICN server(s) indicating ICN has considered all activity from that transaction null and void.
- POS status information being sent to the ICN server(s) via a Client Status Update message. As part of regular network diagnostic updates, the ICN Data Bridge updates ICN with information such as but not limited to the number of lanes attached to a controller, the average response time the POS is experiencing for message round trips, the number of erroneous or dropped message scenarios, the store number, the POS version and vendor, the ICN Data Bridge and ICN API versions, the current date/time, the date/time the ICN service started, etc.
- Receiving from ICN server(s) a Client Status Update Acknowledgement.
- Sending and Receiving message faults to and/or from the ICN server(s) when erroneous or unexpected scenarios are encountered.
The ICN Application Programming Interface (API) may be a piece of ICN code built into the data bridge which controls 1) the encoding/decoding of ICN messages in either XML or ICN's binary format. The XML message encoding protocol capability enables 3rd party integrators leveraging devices that do not send as many messages as a POS does, and greater ease of integration. The binary message encoding protocol is compact, designed for speed and lower bandwidth requirements, which lends well to retailers with many stores that each have many lanes.
The communications between the retailer's POS controller 1008 and the retailer's headquarters 1022 may be any transmission control protocol/internet protocol (TCP/IP) communication network. For example, the TCP/IP communication network may be the retailer's wide area network 1024. Other examples of TCP/IP communication networks that may be used include digital subscriber line (DSL), T1, integrated services digital network (ISDN), multiprotocol label switching (MPLS), etc. The retailer's headquarters 1022 itself may be a centralized point within the retailer's wide area network to which the ICN bridges via ICN bridge software for all network connectivity. It may be the ICN's entry point into the retailer's network (e.g., WAN). The retailer's headquarters 1022 may be the data center (e.g., single node) that facilitates communications with the ICN server or may be a multi-node such as for major tier 1 retailers widely distributed geographically. The communications network between the POS controller 1008 and retailer's headquarters 1022 may also be used between the POS controller 1108 and retailer's headquarters 1122. The retailer's headquarters 1122 may be the same kind of retailer's headquarters as retailer's headquarters 1022.
In another embodiment,
In an example of an embodiment of communications between a POS terminal and the ICN server, a promotion request message may be sent by the POS terminal to the ICN server and a promotion response message may be sent in reply by the ICN server to the POS terminal. The POS terminal and the POS controller may communicate through the retailer's WAN through their respective data bridge software in a sequential flow of information where the POS terminal does not communicate directly with the retailer headquarters. In this example of an embodiment, the exchange of messages may follow the following routing. In transmitting the POS terminal may send the promotion request message to the POS controller through the local store network (the local store network may correspond to the retailer's WAN), and the POS controller may send the promotion request message to the retailer headquarter (or, hub or switch) via the retailer's WAN to the ICN promotion redemption real time service (PRS) of the ICN server whereupon the ICN PRS may access the ICN database via the ICN network (e.g., internal ICN network). In reply, the ICN PRS, having accessed the ICN database through the ICN PRS, may send the promotion response message to the retailer headquarters via the retailer's WAN, the retailer headquarters may send the promotion response message to the POS controller via the retailer's WAN (in this and similar embodiments, neither the POS controller nor the POS terminal communicates directly with the ICN server), the POS controller may receive the promotion response message via the retailer's WAN, and may send the promotion response message via the local store network to the POS terminal.
An embodiment of an ICN system of the invention is shown in
Various embodiments are contemplated by the invention. In one embodiment, a single ICN server may serve one or more retailers (different business entities). The number of retailers assigned to a single ICN server may depend on the size and number of divisions of the retailer. In another embodiment, multiple ICN servers (e.g., virtual servers) may be hosted on the same single ICN server such as be leveraging technology such as VMWare or logical partitions. In other embodiments, a single ICN server may be dedicated to a retailer. Other embodiments are contemplated by the invention.
In
With embodiments of the invention, coupons may be provided for multiple promotions; for example, dental floss may be discounted with the purchase of toothpaste and a toothbrush. Multi-tiered offers involving price are also contemplated; for example, if brand X product is $2, a retailer card holder may receive the brand X product for $1.50 and, if the customer is in the top 20% of the retailer's customer base, may receive the brand X product for $1, among other types of offers. In an example, a CPG company may partner with a retailer or a non-competitive CPG company to offer a discount when the consumer buys both products of both. For example, a consumer may buy Brand C cereal and obtain a pound of Brand D bananas at no extra charge or may buy a jar of Brand P peanut butter and receive a $1 discount on Brand J jelly.
Embodiments of the invention enable third party offer providers to communicate through one entry to point of sale and identify duplicate offers (e.g., promotion collisions). The embodiments may be practiced partly (but not entirely) through or entirely through rules-based approvals.
Embodiments of the invention can offer detailed real-time redemption data that can be available 24 hours per day, 7 days per week via the secure ICN promotion manager application and summary redemption data that can allow a manufacturer, media company, or retailer to track promotion performance and budget in real time. An advantage of the embodiments of the invention is that ICN technology may not require any coupon or promotion definition data be sent ahead of time to the retailer because the ICN server in conjunction with the ICN database can maintain and update the coupon offerings of client retailers, manufacturers, and media companies.
Embodiments of the invention having automated clearing house processing by an originating financial institution are illustrated in
In embodiments of the invention, an ICN automatic clearing house (ACH) processing system may be used with the Intelligent Clearing Network. An example of an ACH processing system (or, subsystem) is shown in
In at least one embodiment, the Promotion Manager may be the input mechanism for setting up any type of promotion, the ICN technology may then clear the promoted items electronically and capture the redemption information, and the ACH sub-system (or, financial settlement system or sub-system) may receive the captured redemption information as input and based on the captured redemption information electronically settle the financial obligations of participating parties (e.g., retailer, manufacturer, etc.). In at least one of the embodiments, the invention may be seen as providing a full circle of electronic incentive clearing through financial settlement.
An ACH processing system may be configured to have the following capabilities:
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- Accumulation of transactions to process from each retailer database
- Accumulation of account/metadata information from secure FTP server
- Creation of ACH output file(s)
- Transmittal of ACH output file(s)
- Processing of return file(s) from the Originating Financial Institution
- Ability to process all unprocessed debits/credits
- Ability to process particular debits/credits
- Logging of results and debug information for troubleshooting
- Ability to schedule process(es) to run periodically
The first eight ACH processing system capabilities listed above may be provided by a software program (or possibly several programs), such as a C# program. The last ACH processing system capability listed above may be provided by scheduling the software program(s) to run periodically using a scheduler program, such as the Windows Task Scheduler. In this example, the C# program(s) may accumulate unprocessed debits/credit information for inclusion in the ACH output file 1810 by connecting to a centralized billing database 1806 residing on the secure FTP server 1804. The debit/credit information in this database may originate from data stored in each ICN retailer database in a table called PROMOTIONAL BILLING. The retailer-specific PROMOTIONAL BILLING tables may be populated by stored procedures that reside within each retailer database. The stored procedures may be responsible for summarizing detailed transaction data into debit/credit entries and for enforcing applicable business logic. The individual retailer databases may then periodically synchronize their billing information into the centralized billing database by means of SQL Server database replication.
The ACH processing system 1808 may supplement the debit/credit data it reads from the central billing database with account and routing information. The account and routing information may be required to reside on the secure FTP server and not be stored within the individual retailer databases. Since the central billing database may reside on the secure FTP server, sensitive account and routing information may be stored in the same database for convenience.
In addition to account and routing information, non-sensitive metadata may also be stored in the central billing database (for example, the exact ICN company name and transaction descriptions as they are to appear on customer bank statements). The ACH processing system may read whatever additional metadata it needs to complete the ACH file from the central billing database.
The following is a (partial) list of the type of information that may be needed when producing an ACH output file 1810 (items marked with a * are mostly unchanging in contents or value, i.e., they are static values):
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- Processing bank routing/transit number (i.e. routing/transit number for the Originating Financial Institution)*
- Originator # (i.e. ICN's Taxpayer ID)*
- Processing bank name (i.e. Originating Financial Institution)*
- Origin Name (i.e. ICN)*
- Descriptions/optional data as we want it to appear on people's bank statement*
- Routing/transit number for any account that might receive a debit/credit
- Account # for any account that might receive a debit/credit
- Name for any account that might receive a debit/credit
- Entry class code*
The C# program may create an ACH output file based on the debit/credit information that has been accumulated as a result of the selected program options. In an embodiment, only a single output file may be created per processing run; however, the C# program may be extended if necessary to support creation of multiple ACH output files in a single run (for example, if the debits/credits need to be logically separated into separate transmissions for business reasons, or if there happens to be a maximum size for each ACH transmission and the current debit/credit load would result in an output file that exceeds this limitation, or if the daily debit/credit volume limit is exceeded). The ACH output file may be written to a specified directory and named using a specified naming convention (e.g., as per instructions from the Originating Financial Institution).
The ACH file format/record layout may be adapted for the Originating Financial Institution. For example, the ACH file format/record layout may comprise a form and/or functionality from one or more of the following:
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- To calculate Entry Hash in the File Control record: sum the 8-digit routing numbers (excluding check digit) from all of the entry detail records, throwing out high-order digits if necessary to limit result to 10 digits.
- Blocks: A “block”, within the context of an ACH file for the Originating Financial Institution, may be a collection of 10 records (the value 10, in a particular example, is derived from a Blocking Factor field in a File Header record; the Originating Financial Institution may require that this field to always contain the value 10). The blocks for the Originating Financial Institution may be specified to contain an even multiple of 10 records. If an ACH file contains a number of records that is not divisible by 10, “filler” records (consisting of 94 bytes containing the number 9 in each byte) may be added in this example until an even multiple of 10 is reached. The Block Count field in the File Control record may then contain the total number of records in the file (including filler records) divided by 10.
- The File ID Modifier in the File Header record can contain any alphanumeric character. In an embodiment, the only requirement is that File ID Modifier be unique if more than one file is sent in one day. The C# program may use “A” for the first file, and may use “B”, “C”, etc. if needed.
- The Standard Entry Code field in the Company Batch Header record may contain either “PPD” or “CTX” to allow addenda information to be supplied.
Once the ACH output file(s) have been created, the ACH processing system may transmit the resulting file(s) to the Originating Financial Institution via TLS FTP. The ACH processing system may utilize the free command line utility (ftp client) “wput” for initiating a secure upload of each file over TLS FTP (to a remote ftp server). The C# program may initiate calls to wput for each file it creates.
The ACH processing system 1808 may need to check periodically for return files that are created by Originating Financial Institution 1812 and stored in the “Outbound” folder on Originating Financial Institution's FTP server 1804. These files may contain information that may be of importance to ICN.
For example, Originating Financial Institution may create Notification of Change (NOC) files 1810 on a daily basis. These files may contain information like indications of debits/credits that didn't process correctly and notifications of changes in account/routing information. The NOC files may follow the same file format as the ACH output files. The ACH processing system may need to periodically connect to the Originating Financial Institution FTP server via TLS FTP, look for NOC files, pull back any files that are detected, and take appropriate action (e.g., transmittal of an e-mail alert to a designated ICN officer if at least some of the information in the NOC file were to require a manual intervention of some sort).
The ACH processing system may have a command line utility analogous to wput (e.g., wget) for initiating a secure download of available files over FTP TLS.
The C# program can be initiated manually from the command line by typing in the program name and providing the appropriate arguments. By default, the program may process all pending debits/credits. The C# program may allow a user to specify command line arguments indicating which debits/credits need to be processed, for example, in limiting processing based on a particular promotion, retailer, media partner, or individual debit/credit that has failed and needs to be re-sent. The C# program may create log entries for every run containing summary counts and debug information for troubleshooting purposes. The log file may have a specified naming convention and may be written to a specified directory on the FTP server. The C# program(s) may be scheduled to run periodically using the Windows Task Scheduler.
A billing system, as illustrated in
For a promotion (at least one promotion or every promotion), the following entities, as shown in
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- 1. Promotion Sponsor 1902 (who gets debited for the promotion's liability) The promotion sponsor is the party that has agreed to pay for the promotion activity. The promotion sponsor may be a retailer, a manufacturer, or another entity.
- 2. Retailer 1906 (who gets credited back for the promotion, plus x cents per redemption)
- 3. ICN 1904 (a transaction fee, clearing fee, and/or processing fee may be paid to ICN from a portion of money debited from the promotion sponsor)
Note that for each of the 3 entities above, there may be “billing rates” that dictate, by company ICN deals with, for credits and debits. The per redemption “billing rate” for debits and for credits can be separate and different for each company.
An example of a process for debiting and crediting between a retailer, the ICN, and the promotion sponsor.
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- Step 1—debit the promotion sponsor in the amount of coupons dispensed, plus ICN clearing rate, plus retailer credit rate 1903
- Step 2—ICN hold funds debited for, e.g., minimum of 3 days, ICN keep clearing rate total debited from promotion sponsor 1905
- Step 3—credit the retailer amount of coupons dispensed, plus their credit rate (4 cents by default) 1907
Thus for any promotion run by a Promotion Sponsor, assuming there are 100 redemptions of a 50 cent coupon, and assuming the Promotion Sponsor has a debit rate of 10 cents per redemption and the retailer has a credit rate of 4 cents per redemption, the following example is meant to illustrate aspects of the processing:
1. Promotion Sponsor debit=$64.00, broken down as follows:
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- Sponsor Liability (100 redemptions*50 cents per redemption)=$50.00
- ICN clearing fees (100 redemptions*10 cents per redemption)=$10.00
- Retailer clearing credits (100 redemptions*4 cents per redemption)=$4.00
2. ICN clearing fees=$10.00, broken down as follows:
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- ICN clearing fees (see Sponsor debit above, left in ICN account after credits & debits settled)=$10.00
3. Retailer clearing credits=$54.00, broken down as follows:
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- Sponsor Liability (see above)=$50.00
- Retailer clearing credits (see above)=$4.00
Modifications to the above billing processing example may be made in part or all of the following manner:
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- 1. When a Retailer is running their own promotion and is the sponsor, the retailer may not receive a credit—they may get debited. A retailer may be credited for a promotion.
- 2. A Promotion Sponsor can be a Retailer, Media Partner, or CPG. The promotion sponsor can be the company funding the promotion and responsible for the amount they may be debited (coupon value and billing rate considered).
Other variations may be made to the billing processing such as by incorporating one or more of the following features:
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- 1. Promotion Billing data definition language (DDL) structure. This may at the retailer level for storage of billing info and calculations leverage, and includes the full trail of billing activity and be fully auditable.
- 2. Promotion Billing Stored Procedure(s). The procedure(s) can be responsible for performing the background processing for billing and may be run scheduled and/or manually as needed. The procedure(s) may be responsible for identifying each active promotion, inspecting the TRANSACTIONS & REDEMPTIONS tables for that promotion, and populating the PromoBilling table structure with totals for this promotion billing cycle. The procedure(s) may also inspect the PromoBilling structure to know where it left off last time for billing for a given promotion to avoid faulty scenarios such as double billing.
- 4. Basic Billing Report. This report may be visible in the Promotion Manager so anyone with the appropriate permissions may view it. The report may tie back to promotion visibility rules as well, and based on what role the user has (sponsor, retailer, executor), may display appropriate data.
- 5. Invoice Report & transmission. This may be similar to Basic Billing report and may need to be transmitted to each company ICN issues ACH transactions to.
- 6. Replication of local retailer Promotion Billing structure to central ACH Billing database structure. The ACH system may be provided with a copy of each retailer's Promotion Billing structure, and may need to report updates back to the individual retailer database. This may initially be accommodated by SQL Server merge replication and may require some configuration effort.
In view of the foregoing, it can be seen that as alternative to a coupon, Applicant has provided for a coupon card in embodiments. In other embodiments, a coupon card is not employed. Thus, many options and advantages are offered by Applicant's embodiments. For example, although a coupon card is convenient, there may be times where a coupon card is not preferred for conducting consumer transactions with, e.g., a retailer or wholesaler.
Also, embodiments of Applicant's invention can provide a coupon and/or incentive redeemer with information as to the entire purchases made by a consumer or in a transaction. Embodiments can provide the manufacturer and retailer with information in a complete and real time manner.
Accordingly, embodiments of the invention can provide for real time coupon and/or incentive validation in which data about entire transactions are provided in real time to an Intelligent Clearing Network that can avoid multiple redemptions of the same coupons and/or incentives and can avoid redeeming a coupon and/or incentive against an unintended product. The current business model also can allow for activation of coupons and/or incentives based on or only on the contents of the consumer's basket, or allowing the consumer to opt into promotions via the internet. This can allow for consumers to participate in in-store media promotions based on or only on the occurrence of the promoted products being present in the consumer's transaction at the POS. This also can allow consumers to opt into internet based promotions by identifying themselves and purchasing the qualified products.
Not only can embodiments of the invention allow for the redemption of coupons found in Free Standing Inserts, but also can permit the validation and redemption of coupons and/or incentives found via in-store promotions or on the internet. During the checkout process at a point-of-sale terminal, a series of events may occur: sale data is transmitted via a wide area network from a retailer site to an enterprise (e.g., retailer headquarters), the enterprise forwards data via high-speed connection to the Intelligent Clearing Network servers, Intelligent Clearing Network application software determines that promotion parameters are met, and if the promotion parameters are met, the Intelligent Clearing Network returns information to the enterprise and point-of-sale terminal that the consumer has satisfied the promotion parameters and the coupon and/or incentive offer has been redeemed. It is possible that the entire coupon and/or incentive redemption process may be completed in one second or less.
In one or more embodiments of the invention, a system for redeeming coupons comprises a network through which a Point-of-Sale (POS) terminal communicates, through a POS controller, with an Intelligent Clearing Network (ICN) server. One or both of the POS terminal and POS controller are installed with POS bridge software. The ICN server is configured to run a real time software application while in communication with the POS terminal, wherein the POS terminal transmits coupon transaction information including universal product codes to the ICN server via the network. Coupons and incentives can be redeemed when the consumer purchases the products promoted by a media company, manufacturer or retailer on the internet or in-store or other promotional materials such as newspapers, magazines, and direct mail. The system may use trigger universal product codes to validate coupons and/or incentives and target universal product codes to properly redeem coupons.
Clearing GS1 Databar Paper Coupons Using the ICN Technology
GS1 Databar is a barcode standard, which provides for expanded information to be provided in a barcode. The GS1 Databar is scheduled to replace the old UPC-A type barcode on all paper coupons printed and distributed in the U.S. in January 2010. A Retailer may upgrade its POS Software and Scanner Software and even replace physical equipment, such as scanners, to read the GS1 Databar. After January 2010, it is possible that only the new GS1 Databar will be printed on a paper coupon and retailers may be required to update their systems or, otherwise, have their cashiers manually enter the coupon value through the POS Terminal Keyboard.
The new GS1 Databar contains detailed new data elements that can be read by the ICN Data bridge system, including software or code, when installed on the POS Terminal scanning the paper coupons. The new detailed information need not be captured by the POS system or passed onto the Coupon distributors to facilitate electronic clearing of the paper coupon with the new GS1 Databar. Advantageously, embodiments of the invention, can read these new data elements in Real Time and electronically clear the paper coupon.
Electronic Clearing of GS1 Databar 8110 Coupons
There are methodologies for electronically clearing paper GS1 databar paper coupons, specifically 8110 Application Identifier coded coupons, which differ in form and function from the historic 8100, 8101, and 8102 coded coupons.
The GS1 Databar 8110 Coupon Background
GS1 Databar 8110 coupon expands common existing 8100, 8101, and 8102 coupon fields and introduces additional optional fields. Fields for GS1 databar paper coupons include, which may be required: 1) the Application Identifier, 2) Primary Company Prefix, 3) Offer Code, 4) Save Value, 5) Primary Purchase Requirement, 6) Primary Purchase Requirement Code, and lastly 7) Primary Purchase Family Code. These fields coupled with several additional optional fields make fraud proof redemptions possible. Those optional fields of interest include primarily the Optional Data Field 5, the Serial Number, coupled with Optional Data Fields 3 and 4, Expiration Date and Start Date respectively.
Fraud Proof Redemptions of 8110 Coupons
The 8110 Coupon fields coupled with a uniquely assigned serial number yield a unique physical existence of a coupon. Coupon printers may be set up to adhere to ranges of serial numbers, both for uniqueness and also for tracking printed coupon quantities. A physically unique coupon (8110 required fields+option serial number) may then be validated against a central host system to determine if it's been redeemed yet or not. If it has not yet been redeemed, the central host system can indicate that the coupon is unredeemed and log a redemption to ensure the uniquely identified coupon cannot be redeemed again. The cashier may then dispose of the coupon, no other validation or method for counting being required. The optional fields of Expiration Date and Start Date may also be inspected by the host system to ensure redemption falls within the designated active period of the coupon, to eliminate human cashier error and also fraud.
Different processes, which ICN may deploy to clear paper coupons with the new GS1 Databar, include.
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- 1. The GS1 Databar on the paper coupon does not have a unique serial number as described in the GS1 8110 application code (i.e., a non-serialization embodiment).
- 2. The GS1 Databar on the paper coupon does have a unique serial number as described in the GS1 8110 application code (i.e., a serialization embodiment).
In accordance with an aspect of the invention, a system is provided that comprises an Intelligent Clearing Network (ICN) network; a point-of-sale (POS) terminal; a POS controller; an ICN server, wherein the POS terminal transmits first data elements of the GS 1 barcode printed on the paper coupon along with other transaction information to the POS controller or directly to the ICN server via the ICN network for real time paper coupon validation and or the recording of the GS1 barcode data elements along with transaction details in the ICN database.
In accordance with another aspect of the invention, a paper coupon with a GS1 barcode and an 8110 application identifier may be scanned at the POS terminal and the data elements contained within the GS1 barcode may then be transmitted to the ICN Server via the ICN Network. The GS1 barcode data elements may include but are not limited to the Manufacture number, Manufacture offer code, Coupon value, Coupon expiration date, Coupon family code, Coupon serial number and Universal Product Codes of required product purchases. Also, transaction details including but not limited to Current date and time, Store number, Transaction number, Lane number, Cashier number, Universal Product Codes of all items purchased in the transaction, and the Consumer loyalty ID number if present, may be transmitted to the ICN server via the ICN network. All of these data elements can be written to the ICN database.
In accordance with a further aspect of the invention, a paper coupon coded with a GS1 barcode and 8110 application identifier which is scanned at the POS terminal and does not contain a unique serial number may be validated in real time by the ICN server via the ICN network before the paper coupon can be redeemed. The ICN server may validate the expiration date included in the GS1 barcode data elements transmitted to the ICN server with the current date and send a message via the ICN network to the POS terminal as to whether the paper coupon is valid. If the current date is less than or equal to the coupon expiration date, the message from the ICN server to the POS terminal may instruct the POS terminal to redeem the paper coupon. If the current date is greater than the expiration date of the paper coupon the message from the ICN server to the POS terminal may instruct the POS terminal to not redeem the paper coupon. A paper coupon which is determined to be valid and which is redeemed by the POS terminal data elements from the GS1 barcode and other detailed transaction information may be recorded in the ICN database. Those data elements may include, but are not limited to Manufacture number from the GS1 barcode, Manufacture offer code from the GS1 barcode, Expiration date from the GS1 barcode, Coupon value from the GS1 barcode, Family code from the GS1 barcode, Coupon type from the GS1 barcode, UPC product codes of required purchases from the GS1 barcode along with transaction detail information including but not limited to Current Date and Time, Store number, Transaction number, Lane, Cashier number, Customer loyalty card number, and all UPC product codes purchased in the transaction.
In accordance with a further aspect of the invention, a paper coupon with a GS1 barcode and 8110 application identifier which is scanned at the POS terminal and which does not contain a unique serial number may be validated in real time by the ICN server via the ICN network before the paper coupon can be redeemed. The ICN server may validate the family code included in the GS1 barcode data elements transmitted to the ICN server against the family codes assigned to the universal product codes purchased during the transaction and the master family code table in the ICN Database and send a message via the ICN network to the POS terminal as to whether the paper coupon purchase requirements have been met. If the family code contained within the GS1 barcode matches the family code of any of the purchased products in the transaction when compared to the master family code table in the ICN Database the message from the ICN server to the POS terminal may instruct the POS terminal to redeem the paper coupon. If the family code contained within the GS1 barcode does not match the family code of any of the purchased products in the transaction when compared to the master family code table in the ICN Database the message from the ICN server to the POS terminal may instruct the POS terminal to not redeem the paper coupon. For a paper coupon which is valid and redeemed by the POS terminal data elements from the GS1 barcode and other detailed transaction information will be recorded in the ICN database. Those data elements include but are not limited to Manufacture number from the GS1 barcode, Manufacture offer code from the GS1 barcode, Expiration date from the GS1 barcode, Coupon value from the GS1 barcode, Family code from the GS1 barcode, Coupon type from the GS1 barcode, UPC product codes of required purchases from the GS1 barcode along with transaction detail information including but not limited to Current Date and Time, Store number, Transaction number, Lane, Cashier number, Customer loyalty card number, and all UPC product codes purchased in the transaction.
In accordance with a further aspect of the invention, a paper coupon with a GS1 barcode and 8110 application identifier which is scanned at the POS terminal and which does not contain a unique serial number may be validated in real time by the ICN server via the ICN network before the paper coupon may be redeemed. The ICN server may validate the coupon value included in the GS1 barcode data elements transmitted to the ICN server against the master coupon table on the ICN Database and send a message via the ICN network to the POS terminal as to whether the paper coupon is valid. If the value contained within the GS1 barcode matches the value assigned to the coupon in master coupon table in the ICN Database the message from the ICN server to the POS terminal may instruct the POS terminal to redeem the paper coupon. If the value contained within the GS1 barcode does not match the value assigned to the coupon in master coupon table in the ICN Database the message from the ICN server to the POS terminal may instruct the POS terminal to not redeem the paper coupon. For a paper coupon which is valid and redeemed by the POS terminal data elements from the GS1 barcode and other detailed transaction information may be recorded in the ICN database. Those data elements may include but are not limited to Manufacture number from the GS1 barcode, Manufacture offer code from the GS1 barcode, Expiration date from the GS1 barcode, Coupon value from the GS1 barcode, Family code from the GS1 barcode, Coupon type from the GS1 barcode, UPC product codes of required purchases from the GS1 barcode along with transaction detail information including but not limited to Current Date and Time, Store number, Transaction number, Lane, Cashier number, Customer loyalty card number, and all UPC product codes purchased in the transaction.
In accordance with a further aspect of the invention, a paper coupon with a GS1 barcode and 8110 application identifier which is scanned at the POS terminal and which does not contain a unique serial number may be validated in real time by the ICN server via the ICN network before the paper coupon can be redeemed. The ICN server may validate the coupon Manufacture Offer Code included in the GS1 barcode data elements transmitted to the ICN server against the master coupon table on the ICN Database and send a message via the ICN network to the POS terminal as to whether the paper coupon is valid. The master coupon table, in a non-limiting embodiment, may list coupon identification information, required purchase information, start and expiration dates, and other pertinent information. If the Manufacture Offer Code contained within the GS1 barcode matches a valid Manufacture Offer Code in the master coupon table in the ICN Database the message from the ICN server to the POS terminal may instruct the POS terminal to redeem the paper coupon. If the Manufacture Offer Code contained within the GS1 barcode does not match the a valid Manufacture Offer Code in master coupon table in the ICN Database the message from the ICN server to the POS terminal may instruct the POS terminal to not redeem the paper coupon. For a paper coupon which is valid and redeemed by the POS terminal data elements from the GS1 barcode and other detailed transaction information may be recorded in the ICN database. Those data elements may include but are not limited to Manufacture number from the GS1 barcode, Manufacture offer code from the GS1 barcode, Expiration date from the GS1 barcode, Coupon value from the GS1 barcode, Family code from the GS1 barcode, Coupon type from the GS1 barcode, UPC product codes of required purchases from the GS1 barcode along with transaction detail information including but not limited to Current Date and Time, Store number, Transaction number, Lane, Cashier number, Customer loyalty card number, and all UPC product codes purchased in the transaction.
In accordance with a further aspect of the invention, a paper coupon with a GS1 barcode and 8110 application identifier which is scanned at the POS terminal and which does not contain a unique serial number may be validated in real time by the ICN server via the ICN network before the paper coupon can be redeemed. The ICN server may validate the correct products were purchased by the consumer as defined in the GS1 barcode 8110 application identifier or as defined in the master coupon table on the ICN Database and send a message via the ICN network to the POS terminal as to whether the required purchases have been met by the consumer. If the purchase requirements have been met by the consumer as compared to the GS1 barcode 8110 application identifier or the ICN master coupon table the message from the ICN server to the POS terminal may instruct the POS terminal to redeem the paper coupon. If the purchase requirements have not been met by the consumer as compared to the GS1 barcode 8110 application identifier or the ICN master coupon table the message from the ICN server to the POS terminal may instruct the POS terminal to not redeem the paper coupon. For a paper coupon which is valid and redeemed by the POS terminal data elements from the GS1 barcode and other detailed transaction information may be recorded in the ICN database. Those data elements may include but are not limited to Manufacture number from the GS1 barcode, Manufacture offer code from the GS1 barcode, Expiration date from the GS1 barcode, Coupon value from the GS1 barcode, Family code from the GS1 barcode, Coupon type from the GS1 barcode, UPC product codes of required purchases from the GS1 barcode along with transaction detail information including but not limited to Current Date and Time, Store number, Transaction number, Lane, Cashier number, Customer loyalty card number, and all UPC product codes purchased in the transaction.
In accordance with a further aspect of the invention, a paper coupon with a GS1 barcode and 8110 application identifier which is scanned at the POS terminal and which contains a unique serial number may be validated in real time by the ICN server via the ICN network before the paper coupon can be redeemed. The ICN server may validate the unique serial number contained in the GS1 barcode against the ICN Master Coupon Database which may contain a table of all unique serial numbers assigned to and printed on all paper coupons. If the unique serial number contained within the GS1 barcode of the coupon matches a valid serial number in the master coupon table of the ICN Database and the coupon has not been redeemed previously the message from the ICN server to the POS terminal may instruct the POS terminal to redeem the paper coupon. If the unique serial number contained within the GS1 barcode of the coupon does not match a valid serial number in the master coupon table of the ICN Database or the coupon has been redeemed previously, the message from the ICN server to the POS terminal may instruct the POS terminal to not redeem the paper coupon. For a paper coupon which is valid and redeemed by the POS terminal data elements from the GS1 barcode and other detailed transaction information may be recorded in the ICN database. Those data elements may include but are not limited to manufacture number from the GS1 barcode, Manufacture offer code from the GS1 barcode, Expiration date from the GS1 barcode, Coupon value from the GS1 barcode, Family code from the GS1 barcode, Coupon type from the GS1 barcode, UPC product codes of required purchases from the GS1 barcode along with transaction detail information including but not limited to Date, Time, Store number, Transaction number, Lane, Cashier number, Customer loyalty card number, and all UPC product codes purchased in the transaction.
In accordance with a further aspect of the invention, Consumer Package Goods companies who distribute paper coupons, media companies who distribute paper coupons, paper coupon distributors, and paper coupon printers may transmit via the ICN Web service or a batch file in a predefined format all coupon details coded in the GS1 barcode along with individual coupon distribution counts and circulation information which may be written to the ICN Master coupon table in the ICN Database. These coupon details may be used to validate coupons when they are scanned in real time at the POS terminal via the ICN POS Data bridge, the ICN network, the ICN server, and the ICN real time service.
In accordance with a further aspect of the invention, paper coupons which have been redeemed via the ICN network may be cleared electronically and financial settlement may occur via the afore-referenced ICN ACH billing system. When an expiration date of a coupon defined in the ICN master coupon table in the ICN Database is greater than the current system date an automated billing process on the ICN server may be executed. This process may query the ICN Database and identify all paper coupons which match the paper coupon defined in the ICN Master coupon table in which the promotional period has ended and were redeemed during the coupon promotion period. Invoices may be generated which will contain detailed transaction level information of all paper coupon redemptions. The detailed invoices may include but are not limited to the following data elements, Invoice date, Invoice number, Billing address information, quantity of paper coupons redeemed, value of paper coupon redeemed, products purchased with redeemed paper coupons, retailer, date, time, store, lane, and any processing fees. On a predetermined schedule agreed upon by the Manufacture and ICN, for each paper coupon promotion which has concluded and detailed invoices have been created and approved by the Manufacture the ICN ACH billing system may debit the appropriate Manufacture bank account the total face value of all paper coupons included in the invoice along with any processing or handling fees. On a predetermined schedule agreed upon by the Manufacture, the Retailer, and ICN for each paper coupon promotion which has concluded, detailed invoices may be created and approved by the Manufacture. The ICN ACH billing system may credit the appropriate Retailer's bank account the total face value of all paper coupons redeemed at the Retailer's store locations included in the invoice along with any processing or handling fees.
Embodiments of the invention offer improvements over prior scenarios where, for example, the following actions occur: 1) A cashier begins to scan any paper coupons the consumer presents. 2) For each paper coupon scanned GS1 information is captured including:
-
- Manufacture or CPG number
- Family Code
- Value or Value Code
- MOC Code (Manufacture Offer Code—This number ties to the CPG budget for the coupon redeemed)
- Serial number (Unique identifier)
- Application identifier (8100, 8101, 8110)
- Target UPCs.
- Expiration Date
- Start Date
3) Captured GS1 Coupon information is sent to ICN in real time. 4) At the end of the cashier's shift, the terminal and till containing cash, debit, credit, food stamps, and paper coupons are settled by the bookkeeper. The POS system can keep track of all the financial transactions including paper coupons. If the system says the cashier scanned, e.g., $10.00 in paper coupons then the bookkeeper validate by counting the value of the paper coupons. Once all totals are in order the terminal, cashier, and till are considered reconciled or settled. 5) At the end of each day ALL paper coupons are bundled together and shipped from the store to the retailer's HQ. 6) At the retailer's HQ the coupons from all stores are counted and bundled together and shipped to the Retailer's Clearing Agent. 7) The clearing agent counts every coupon and bundles then together by CPG and MOC creating a dollar total for each coupon promotion which is billed to the CPG on behalf of the Retailer. 8) The CPG can request a second count which would be done by the CPG's clearing agent. 9) Sooner or later an invoice is sent to the CPG and eventually the Retailer is reimbursed for the value of the coupon plus a handling fee.
According to an advantageous embodiment of the invention, steps 5 to 8 of the above process may be replaced or augmented by the following steps. 1) ICN would capture in real time the paper coupon information when it is scanned. 2) At the end of the cashier's shift, the terminal and till containing cash, debit, credit, food stamps, and paper coupons are settled by the bookkeeper. The POS system keeps track of all the financial transactions including paper coupons. If the system indicates that the cashier scanned, for example, $10.00 in paper coupons then the bookkeeper can validate by counting the value of the paper coupons. Once all totals are in order the terminal, cashier, and till are considered reconciled or settled. 3) All paper coupons reconciled for a particular day may be removed from circulation or destroyed by the bookkeeper or at the Retailer's HQ (TBD). 4) On a daily basis ICN would reconcile the paper coupons with the information captured and process them through the afore-described ACH settlement system, which can be used for settling ICN digital promotions. This would eliminate the need to have the paper coupons physically counted by multiple clearing agents and turn a paper financial transaction taking weeks or months into a electronic transaction which can be settled in days.
In an aspect of the invention, the GS1 format may require the actual value of the coupon rather than a value code. For example, a $1.00 coupon value may be represented by an actual value of 100 which may be coded directly in the barcode. The GS1 barcode allows for coding of the Target UPC's within the barcode to better validate the coupon. The GS1 barcode allows for serialization of each coupon, meaning every coupon printed may be given a unique number by the CPG company thus making it unique and potentially eliminating some fraud.
When a paper coupon is scanned using some prior techniques, very little information is captured by the POS scanner, not enough information to allow for the clearing of paper electronically, which meant after the paper coupon was scanned by the cashier it was ‘money’ and went into the till. At the end of the shift, the cashier would remove the till and give it to the store accountant or bookkeeper who would then settle the till. Settling the till involves counting the value of the paper coupons as well as the cash, debit, and credits and verifying that the totals in the till match the total provided by the POS system. Then the paper coupons would be bundled together and sent on a truck to the retailer's HQ. From there all the coupons from all the stores would be bundled together and sent to the retailer's clearing agent where they would be hand counted and separated by CPG and MOC within each CPG. With the GS1 barcode there is the opportunity to capture enough details of the paper coupon to allow for an electronic clearing of the paper coupon. This would be an advantageous opportunity, after the store bookkeeper settles the paper coupons by cashier the coupon could be removed out of circulation by destroying the coupon and the coupon would be cleared electronically by ICN.
Although the embodiments of
Based on the foregoing it should be apparent that various exemplary embodiments provide a method, apparatus and computer program(s) to validate and redeem coupons.
The various blocks shown in
At time 2715, the ICN server 2702 validates the coupon using the information of the item to be purchased (such as product code information). The ICN server 2702 may also validate the coupon based on the expiration date, whether or not the coupon has been previously redeemed, etc. If the coupon is validated, the ICN server 2702 sends first coupon related information to the POS terminal 2701 at time 2720. The first coupon related information may include coupon codes, a coupon value code, etc.
Using the first coupon related information, the POS terminal 2701 may redeem the coupon and complete the transaction at time 2725. Once the coupon has been successful redeemed the POS terminal 2701 sends redeemed coupon related information to the ICN server 2702 at time 2730. The redeemed coupon related information may identify the product purchased, GS1 application identifiers, and/or the retailer. In response to receiving the redeemed coupon related information, the ICN server 2702 stores the redeemed coupon related information in a redeemed coupon database.
At some later time 2740 (such as, at the end of the day, after a given number of redemptions, etc. for example), the ICN server 2702 generates a coupon audit report based on the information stored in the redeemed coupon database. The ICN server 2702 then sends this coupon audit report to a manufacturer 2703 at time 2745.
The manufacturer 2703 may then review the coupon audit report and either approve the full report or selectively approve portions of the report. The manufacturer 2703 then sends approval for at least a portion of the coupon audit report to the ICN server 2702 at time 2750
At time 2755, the ICN server 2702 debits a bank account assigned to the manufacturer based on the portion of the coupon audit report that was approved and credits a bank account assigned to the retailer based on the portion of the coupon audit report that was approved. If the coupon audit report was based on information from a number of retailers the ICN server 2702 may credit bank accounts associated with each retailer based on a single coupon audit report approval.
As shown, ICN server 2820 serves various devices 2822, 2824, 2826 located in a single location 2828 (such as in a retail store), while ICN server 2830 serves devices 2832 in one location while two other devices 2834, 2836 are located at a second different location 2838.
Additionally, the embodiment in
As shown, the POS devices 2812, 2814, 2816, 2822, 2824, 2826, 2832, 2834, 2836 are separated into two separate zones 2850, 2855. When validating coupons, the ICN servers 2810, 2820, 2830 may consider which zone may apply. For example, some coupons may be valid in a zone representing a limited geographic regions and/or a zone representing limited stores.
In addition to validating a paper coupon by reading the barcode and sending this data to a centralized database, an exemplary embodiment accommodates the reading an embedded serial number, or validation code to provide uniqueness to each coupon. In a non-limiting embodiment, the ICN server receives, from the POS, coupon information that includes a serial number that uniquely identifies an instance of coupon that is being validated. Since the instance of coupon is uniquely identified, the ICN server can make sure the same coupon isn't used twice and/or can track the specific coupon (for example to see how quickly the coupon is used, who used the coupon, etc.).
When a manufacturer or retailer includes a serial number in the barcode of the coupon that is issued, this information could be provided in real time with the other coupon data to the ICN database. Since the serial number would be unique for that particular coupon, each number could be added to a database such that any subsequent attempt to redeem/validate that same coupon could be automatically rejected because the system would have already recorded the processing of the original serial number. Every time a coupon is scanned, the information can be validated against the central system to ensure that the particular coupon has not been redeemed before. The coupon data could be entered into a table as it is scanned in order to effectively take the coupon out of circulation. Therefore, the coupon could in fact be destroyed or simply stored in some secure location whereby it would not be necessary to send the actual paper coupon through the normal accounting solution as used in the process of paper counting.
In a further non-limiting embodiment, validating coupons may include verifying that the serial number is loaded in a database of authorized coupon serial numbers. As coupons are issued (or printed) they can be added to the database in order to ensure only those coupons that are actually made/issued are authorized. Additionally, the database may be updated to remove coupons that are no long valid (such as those that expired, those that redeemed, those that were not mailed, etc. for example).
All coupons and serial numbers for a specified range of offers may be preloaded into a database. As an example, if a company were to issue 1 million coupons for detergent, the serial numbers for these 1 million coupons would be added to the table/database prior to the point that the coupons were made available to the market. As the consumers come to the store to redeem their offers and the cashier scans each of the coupons, the serial number would be read by the point-of-sale system and that data is provided to the ICN system. The serial number for each coupon would be flagged as being redeemed such that at any moment the current status of every coupon issued in the original 1 million offers is available from the application.
To address issues with home printed coupons customers include a unique number which is normally some unique identifier by customer household select coupons on an Internet site or allowed to print these coupons on their home printer. The database is updated in real time with the serial number of each coupon as the customer prints the offer. The process of selecting and printing the coupon actually activates it and places that serial number in the table of the ICN system. If the coupon has not been processed through the normal solution of Internet printing, the coupon would not be validated when it is scanned at the store because the actual serial number would not be active on the file. This provides a true-real-time-validation capability for home printed coupons. In another non-limiting embodiment, the ICN server may receive an indication that a coupon is printed (for example by a home computer). In response to the indication, the ICN server may add the serial number that uniquely identifies the coupon to a database of authorized coupon serial numbers.
In a further non-limiting embodiment, when validating coupons the ICN server may verify whether each coupon is indicated by a database of unacceptable coupons. This database of unacceptable coupons (or negative file) can indicate coupons which are not to be accepted (for example, due to known fraud issues with the coupon, etc.).
Any coupons that are known to be bad or fraudulent could be added to a “Negative or Bad coupon table” (for example, a database of coupons that are not acceptable). The coupon data is sent in real-time through network as the coupons are scanned at the store and validated against this database to ensure that the coupon is not on the negative file. If it is, then the system can respond to the store cashier not to accept these particular coupons.
A master coupon is a single paper coupon controlling any number of attached digital coupons. When the ICN server receives a master coupon for validation, the ICN server can look up any coupons associated with the master coupon and then validate the looked up coupons. After validating the associated coupons, the ICN server can provide the POS device details for the coupons associated with the master coupon.
A master coupon facilitates digital FSI, mailers with multiple digital coupons, etc without the need for a known indicator such as a loyalty card. The GS1 Databar coupon can represent a unique instance of that coupon for example, where three fields (the Company Prefix, the Offer Code, and the Serial Number) provide a unique identification of the master coupon. Using an ICN server's paper validation capabilities in combination with digital qualification/execution capabilities, one serialized GS1 Databar coupon essentially becomes a master coupon that enables multiple attached digital coupons to be considered/executed.
A master coupon may be scanned and sent to the ICN server for validation but not as part of the POS transaction. When the master coupon is detected, the validation service responds in a special manner that acknowledges the scan of the master coupon, but does not pass the coupon into the actual transaction. This would work similar to when the ICN server sends down a rejection, however, it wouldn't stop the transaction and/or display anything.
For FSI or other media such as mailers with multiple coupons, rather than printing a barcode for each coupon and having consumers cut and present each one in the store, instead a single master coupon (such as a serialized GS1 Databar coupon which represents the multiple digital coupons) could be scanned. The paper validation framework intercepts the scan and executes additional logic, including but not limited to dispensing additional digital coupons. FSI related extreme couponing as well as various forms of fraud could be greatly reduced and/or eliminated. Executed in this manner this also solves problems encountered when companies have attempted loading offers into the POS and using a secondary customer loyalty card.
For targeted mailers CPG's could use the same serial number for known households and distinctly identify which households redeemed coupons (and may also track where/when the household redeemed the coupons). Additional analysis and continuity promotions may then be preformed that would otherwise be impractical/impossible. This can be especially effective for retailers who have no loyalty program where such data gathering is more difficult. CPUs would have access to this information in real time rather than months after the fact, making CPG driven continuity programs a very agile possibility. Additionally, CPG's would also be able to track liability and redemption rates.
Smart phones could image/lookup the special serialized coupon to perform functions such as reporting metrics about the promotion. A consumer could look up how many coupons the master coupon contains, what the coupons are, which have or have not been used, when they expire, etc. The master coupon could even be used to pull up a digital copy of the whole FSI content for consumers to review (in case they clipped the barcode and discarded the rest of the FSI paper creative).
FSI paper coupons suffer from a major problem that crops up when a barcode is incorrectly constructed. Once printed and distributed, there is no way to correct a barcode on a paper coupon. However, executing digitally and riding off a serialized GS1 Databar coupon any/all of digital coupons contained within could be modified/corrected at nearly any time.
Since every item in the basket may be checked during the checkout process, the ICN server can process both digital and paper coupon discounts in the same transaction. The ICN server also has the ability to identify the specific product where the redemption occurs. That's good when redemptions occur for the promoted product and not so good when it occurs on non-promoted products.
This information may then be collected with redemption information from other transactions, such as in a database for example. The redemption information database may then be analyzed to identify how often the coupon is redeemed properly, how often the coupon is redeemed for non-promoted products, which non-promoted products are used, etc.
In another non-limiting embodiment, the ICN server receives redemption information for transactions indicating which coupons have been redeemed in the transaction and the item purchased with the coupon. The ICN server can store the redemption information in a redemption database and then, using redemption information from multiple transaction, generating a redemption data report. The redemption data report can include, for each transaction of at least one transaction, information identifying an item purchased redeeming at least one coupon during the transaction. This information may be presented as a table, for example indicating how many coupons were redeemed using a given item, or as a list indicating the most commonly used items (such as the top 20, top 10, etc.). The report may also provide statistical data (such as percentage of redemptions using the given item.
The ICN server may also enforce strict coupon/voucher criteria. For example, the WIC (‘Women Infants and Children’) program is a federally subsidized nutrition program. The WIC program issues paper vouchers which allow the holder to receive specific food items in the grocery store for free. The paper vouchers may have specific items written on them which are eligible to be redeemed, for example, 32 Oz TROPICANA OJ no Pulp, or 16.5 Oz RICE KRISPIES cereal. In order to redeem the voucher the items are presented to the cashier for inspection. Traditionally, the cashier checks the item against the list of available products written on the voucher and the cashier must separate them from any other products being purchased and ring up a separate transaction.
Using the ICN technology, the system can validate these products in real time and deliver discounts for ‘Free’ items. This would convert the program from a manual process to an electronic one. This automation using ICN servers saves the retailer (and the government) time and money by converting WIC transactions from a manual execution to an electronic execution. This can also provide better reporting and validation to the government on what is being purchased. Additionally, the electronic validation allows the retailer to avoid separate transactions which speeds up the checkout process.
In another non-limiting embodiment, the ICN server analyzes the redemption information in order to detect an alert event. When an alert event is detected, the ICN server generates a notification that the alert event occurred. Notification may be provided by sending an email to the store, adding a note to log, sending a text message to a store manager, and/or any other communication.
An alert event can be any set of criteria being met that is deemed important enough to warrant a quick notification. Such events may include when a coupon is redeemed even though it was indicated as invalid; when the account number for customer in a given customer class is used (such as indicating a VIP client, for example); when a coupon is redeemed a price different from that authorized (such as using an override feature); when a given clerk redeems a threshold number of coupons at prices that not authorized; when a coupon is redeemed a price sufficiently different from an authorized price (such as by overriding the coupon price by over $1.00); when an average amount of time between transactions by a specific clerk exceeds a threshold time; and/or when a threshold number of manual inputs of coupon information indicates a potential point-of-sale device failure.
Since the ICN server has the ability to monitor cashier activity in real time during a transaction, it can provide immediate alerts to the appropriate store personnel (such as, in the form of an email or text message for example). The ICN server can identify when a cashier ignores a fraud alert message and still accepts the paper coupon. The ICN server can also track other forms of potentially fraudulent behavior. For example, the ICN server can detect instances where a transaction is reduced to $0.00 by the scanning of many paper coupons (which could indicate a cashier committing fraud on behalf of a customer); extreme couponing events; etc.
Cashier monitoring also enables the retailer to identify that a particular customer is checking out at a specific lane (such as through the use of a loyalty card, customer/family specific serial numbers, etc.). This alert could notify the manager of a ‘Platinum’ type customer is in the process of checking out. The store manager could stop by to greet or help the customer (such as by bringing their groceries to the car for example). This could also be used to identify a customer for a negative reason, such as those that are suspected of fraud of some type and/or banned the store.
The ICN server may also identify trends in a given cashier's behavior. For example, the ICN server can detect when a high volume of ‘keyed’ or manually entered coupons occurs which could indicate a hardware or software problem with a POS terminal or a scanner. This may be identified by comparing the cashier's (or terminal's) past history (for example for the last month) to a short term history (for example for the current day). The ICN server may also track the time between transactions in order to determine the amount of idle time for a given cashier.
Multiple ICN systems could be connected to a central validation center. In this configuration, multiple retail entities may all be connected to a single source. Thus, the individual retailer/local systems could be independent products. In this environment, the point-of-sale system, electronic load to card, or other validation product could be connected from multiple retailers to a central ICN system. This would allow a myriad of retailers and systems to all be connected and operate as one.
This works similar in the ICN system above and allows a multitude of retailers with different systems to be connected to a single point allowing the transfer of monies and/or information that allows a national and centralized control for the industry. The system allows the different solutions used by each Retailer product to operate on large-scale and to connect to a number of different operating platforms and solutions.
In a further non-limiting embodiment, the ICN may validate coupons using zone information. The zone information may be based on the location of the POS terminal, the retailer, the type of transaction (such as in-store, on-line, etc.) and/or other criteria.
The coupon validation service also enables the use of coupon validation zones. Validation zones is a mechanism for providing a configuration of a coupon validation rule sets at varying degrees of granularity. Rather than enforcing a monolithic set of coupon validation rules, each zone could enforce an independent set of rules. Each zone could leverage its own unique combination of validation rules, for example, the ability of a retailer's stores to accept coupons encoded with the special 992 family code.
A coupon validation zones may be composed in a number of way. A zone could partition a retailer's store network across a number of dimensions, ranging from macro scale (such as by retailer banners, arbitrary geographic store groups) down to the micro scale (such as by individual store and even individual terminals within stores). Separately, the coupons themselves could be assigned to validation zones based on either the company prefix (or prefixes in the case of the GS1 DataBar) encoded in the coupon, or a collection of related company prefixes rolling up into a brand.
An exemplary embodiment provides a method for validating and redeeming coupons. The method includes receiving (such as by a receiver for example), at a server, data elements from a point-of-sale device for validation and redemption during a transaction. The data elements include product code information of an item to be purchased and coupon information. The coupon information is received at the POS device located at a first location and the server is at a second location that is remote from the first location. The method includes validating (such as by a processor for example) at least one coupon based at least in part on the product code information and the coupon information. The method also includes, in response to validating the at least one coupon, sending (such as via a transmitter for example) a coupon message that indicates whether the at least one coupon has been validated for redemption in the transaction.
In another exemplary embodiment of the method above, the coupon information includes a serial number that uniquely identifies an instance of coupon and the at least one coupon includes the instance of the coupon. Validating the at least one coupon may include verifying that the serial number is loaded in a database of authorized coupon serial numbers.
In a further exemplary embodiment of the method above, validating the at least one coupon includes verifying, for each of the at least one coupon, whether the coupon is not loaded in a database of unacceptable coupons.
In another exemplary embodiment of the method above, the method also includes receiving an indication that an instance of a coupon is printed. The digital coupon includes a serial number that uniquely identifies the instance of the coupon. In response to receiving the indication that the instance of the coupon is printed, the method includes adding the serial number to a database of authorized coupon serial numbers.
In a further exemplary embodiment of the method above, the coupon information includes a master coupon information. The method also includes, in response to receiving the master coupon information, identifying at least two coupons. The at least two coupons are associated with the master coupon and the at least one coupon includes the at least two coupons.
In another exemplary embodiment of the method above, the method also includes adding first coupon details for a first coupon to a coupon database and receiving second coupon details for the first coupon. In response to receiving the second coupon details for the first coupon, the method includes updating the coupon database with the second coupon details. Receiving the data elements occurs after updating the coupon database. The at least one coupon includes the first coupon and the coupon message also includes at least a portion of the second coupon details.
In a further exemplary embodiment of the method above, the method also includes receiving redemption information for the transaction indicating that the at least one coupon has been redeemed. In response to receiving the redemption information, the method includes storing the redemption information in a redemption database. The method also includes generating a redemption data report based on the redemption information database regarding at least one transaction. The redemption data report includes, for each transaction of at least one transaction, information identifying an item purchased redeeming at least one coupon during the transaction.
In another exemplary embodiment of the method above, the coupon is a Women Infants and Children program voucher.
In a further exemplary embodiment of the method above, the point-of-sale device includes a computer performing an on-line purchase.
In another exemplary embodiment of the method above, validating the at least one coupon is further based on a zone assigned to the point-of-sale device.
In a further exemplary embodiment of the method above, the method includes receiving redemption information for the transaction indicating that the at least one coupon has been redeemed and analyzing the redemption information in order to detect an alert event. In response to detecting an alert event, the method also includes generating a notification that the alert event occurred. Generating the notification may include sending a message to the first location. An alert event may be: when redemption of a coupon which was indicated as invalid is performed; when the data elements include an account number for customer in a given customer class; when redemption of a coupon at a price that is not authorized is performed; when a threshold number of redemptions by a specific clerk of coupons at prices that are not authorized is reach; when redemption of a coupon at a price sufficiently different from a price that is authorized is performed; when an average amount of time between transactions by a specific clerk exceeds a threshold time; and/or when a threshold number of manual inputs of coupon information indicates a potential point-of-sale device failure.
Another exemplary embodiment provides an apparatus for validating and redeeming coupons. The apparatus includes a processor; and a memory storing computer program code. The memory and the computer program code are configured to, with the processor, cause the apparatus to perform actions. The actions include receiving, at a server, data elements from a point-of-sale device for validation and redemption during a transaction. The data elements include product code information of an item to be purchased and coupon information. The coupon information is received at the POS device located at a first location and the server is at a second location that is remote from the first location. The actions also include validating at least one coupon based at least in part on the product code information and the coupon information and, in response to validating the at least one coupon, sending a coupon message that indicates whether the at least one coupon has been validated for redemption in the transaction.
In a further exemplary embodiment of the apparatus above, the coupon information includes a serial number that uniquely identifies an instance of coupon. The at least one coupon includes the instance of the coupon. When validating the at least one coupon, the at least one memory and the computer program code are further configured to cause the apparatus to verify that the serial number is loaded in a database of authorized coupon serial numbers.
In another exemplary embodiment of the apparatus above, when validating the at least one coupon, the at least one memory and the computer program code are further configured to cause the apparatus to verify, for each of the at least one coupon, whether the coupon is not loaded in a database of unacceptable coupons.
In a further exemplary embodiment of the apparatus above, the actions also include to receive an indication that an instance of a coupon is printed. The digital coupon includes a serial number that uniquely identifies the instance of the coupon. In response to receiving the indication that the instance of the coupon is printed, the actions include to add the serial number to a database of authorized coupon serial numbers.
In another exemplary embodiment of the apparatus above, the coupon information includes a master coupon information. The at least one memory and the computer program code are further configured to cause the apparatus, in response to receiving the master coupon information, to identify at least two coupons. The at least two coupons are associated with the master coupon and the at least one coupon includes the at least two coupons.
In a further exemplary embodiment of the apparatus above, the actions include to add first coupon details for a first coupon to a coupon database, to receive second coupon details for the first coupon, and, in response to receiving the second coupon details for the first coupon, to update the coupon database with the second coupon details. Receiving the data elements occurs after updating the coupon database. The at least one coupon includes the first coupon and the coupon message further includes at least a portion of the second coupon details.
In another exemplary embodiment of the apparatus above, the at least one memory and the computer program code are further configured to cause the apparatus: to receive redemption information for the transaction indicating that the at least one coupon has been redeemed; in response to receiving the redemption information, to store the redemption information in a redemption database; and to generate a redemption data report based on the redemption information database regarding at least one transaction. The redemption data report includes, for each transaction of at least one transaction, information identifying an item purchased redeeming at least one coupon during the transaction.
In a further exemplary embodiment of the apparatus above, the coupon is a Women Infants and Children program voucher.
In another exemplary embodiment of the apparatus above the point-of-sale device includes a computer performing an on-line purchase.
In a further exemplary embodiment of the apparatus above, validating the at least one coupon is further based on a zone assigned to the point-of-sale device.
In another exemplary embodiment of the apparatus above, the at least one memory and the computer program code are further configured to cause the apparatus: to receive redemption information for the transaction indicating that the at least one coupon has been redeemed; to analyze the redemption information in order to detect an alert event; and, in response to detecting an alert event, to generate a notification that the alert event occurred. When generating the notification, the at least one memory and the computer program code may be further configured to cause the apparatus to send a message to the first location. An alert event may be: when redemption of a coupon which was indicated as invalid is performed; when the data elements include an account number for customer in a given customer class; when redemption of a coupon at a price that is not authorized is performed; when a threshold number of redemptions by a specific clerk of coupons at prices that are not authorized is reach; when redemption of a coupon at a price sufficiently different from a price that is authorized is performed; when an average amount of time between transactions by a specific clerk exceeds a threshold time; and/or when a threshold number of manual inputs of coupon information indicates a potential point-of-sale device failure.
In a further exemplary embodiment of the apparatus above, the apparatus is embodied in an integrated circuit.
In another exemplary embodiment of the apparatus above, the apparatus is embodied in a server (such as an ICN server for example).
A further exemplary embodiment provides a computer readable medium for validating and redeeming coupons. The computer readable medium is tangibly encoded with a computer program executable by a processor to perform actions. The actions include receiving, at a server, data elements from a point-of-sale device for validation and redemption during a transaction, the data elements including product code information of an item to be purchased and coupon information. The coupon information is received at the POS device located at a first location and the server is at a second location that is remote from the first location. The actions also include validating at least one coupon based at least in part on the product code information and the coupon information; and, in response to validating the at least one coupon, sending a coupon message that indicates whether the at least one coupon has been validated for redemption in the transaction.
In another exemplary embodiment of the computer readable media above, the coupon information includes a serial number that uniquely identifies an instance of coupon. The at least one coupon includes the instance of the coupon. Validating the at least one coupon may include verifying that the serial number is loaded in a database of authorized coupon serial numbers.
In a further exemplary embodiment of the computer readable media above, validating the at least one coupon includes verifying, for each of the at least one coupon, whether the coupon is not loaded in a database of unacceptable coupons.
In another exemplary embodiment of the computer readable media above, the actions also include: receiving an indication that an instance of a coupon is printed. The digital coupon includes'a serial number that uniquely identifies the instance of the coupon. In response to receiving the indication that the instance of the coupon is printed, the actions also include adding the serial number to a database of authorized coupon serial numbers.
In a further exemplary embodiment of the computer readable media above, the coupon information includes a master coupon information. The actions also include, in response to receiving the master coupon information, identifying at least two coupons. The at least two coupons are associated with the master coupon, and the at least one coupon includes the at least two coupons.
In another exemplary embodiment of the computer readable media above, the actions also include adding first coupon details for a first coupon to a coupon database; receiving second coupon details for the first coupon; and, in response to receiving the second coupon details for the first coupon, updating the coupon database with the second coupon details. Receiving the data elements occurs after updating the coupon database. The at least one coupon includes the first coupon and the coupon message also includes at least a portion of the second coupon details.
In a further exemplary embodiment of the computer readable media above, the actions also include: receiving redemption information for the transaction indicating that the at least one coupon has been redeemed; in response to receiving the redemption information, storing the redemption information in a redemption database; and generating a redemption data report based on the redemption information database regarding at least one transaction. The redemption data report includes, for each transaction of at least one transaction, information identifying an item purchased redeeming at least one coupon during the transaction.
In another exemplary embodiment of the computer readable media above, the coupon is a Women Infants and Children program voucher.
In a further exemplary embodiment of the computer readable media above, the point-of-sale device includes a computer performing an on-line purchase.
In another exemplary embodiment of the computer readable media above, validating the at least one coupon is further based on a zone assigned to the point-of-sale device.
In a further exemplary embodiment of the computer readable media above, the actions also include: receiving redemption information for the transaction indicating that the at least one coupon has been redeemed; analyzing the redemption information in order to detect an alert event; and, in response to detecting an alert event, generating a notification that the alert event occurred. Generating the notification may include sending a message to the first location. An alert event may include: when redemption of a coupon which was indicated as invalid is performed; when the data elements include an account number for customer in a given customer class; when redemption of a coupon at a price that is not authorized is performed; when a threshold number of redemptions by a specific clerk of coupons at prices that are not authorized is reach; when redemption of a coupon at a price sufficiently different from a price that is authorized is performed; when an average amount of time between transactions by a specific clerk exceeds a threshold time; and/or when a threshold number of manual inputs of coupon information indicates a potential point-of-sale device failure.
In another exemplary embodiment of the computer readable media above, the computer readable medium is a non-transitory computer readable medium (e.g., CD-ROM, RAM, flash memory, etc.).
In a further exemplary embodiment of the computer readable media above, the computer readable medium is a storage medium.
Another exemplary embodiment provides an apparatus for validating and redeeming coupons. The apparatus includes means for receiving (such as a receiver for example), at the apparatus, data elements from a point-of-sale device for validation and redemption during a transaction, the data elements including product code information of an item to be purchased and coupon information. The coupon information is received at the POS device located at a first location and the apparatus is at a second location that is remote from the first location. The apparatus also includes means for validating (such as a processor for example), at least one coupon based at least in part on the product code information and the coupon information; and means for sending (such as a transmitter for example), a coupon message that indicates whether the at least one coupon has been validated for redemption in the transaction in response to validating the at least one coupon.
In a further exemplary embodiment of the apparatus above, the coupon information includes a serial number that uniquely identifies an instance of coupon. The at least one coupon includes the instance of the coupon. Validating the at least one coupon may include verifying that the serial number is loaded in a database of authorized coupon serial numbers.
In another exemplary embodiment of the apparatus above, the validating means includes means for verifying, for each of the at least one coupon, whether the coupon is not loaded in a database of unacceptable coupons.
In a further exemplary embodiment of the apparatus above, the apparatus also includes means for receiving an indication that an instance of a coupon is printed. The digital coupon includes a serial number that uniquely identifies the instance of the coupon. The apparatus also includes means for adding the serial number to a database of authorized coupon serial numbers in response to receiving the indication that the instance of the coupon is printed.
In another exemplary embodiment of the apparatus above, the coupon information includes a master coupon information. The apparatus also includes means for identifying at least two coupons in response to receiving the master coupon information. The at least two coupons are associated with the master coupon and the at least one coupon includes the at least two coupons.
In a further exemplary embodiment of the apparatus above, the apparatus also includes means for adding first coupon details for a first coupon to a coupon database; means for receiving second coupon details for the first coupon; and means for updating the coupon database with the second coupon details in response to receiving the second coupon details for the first coupon. Receiving the data elements occurs after updating the coupon database. The at least one coupon includes the first coupon and the coupon message further includes at least a portion of the second coupon details.
In another exemplary embodiment of the apparatus above, the apparatus includes means for receiving redemption information for the transaction indicating that the at least one coupon has been redeemed; means for storing the redemption information in a redemption database in response to receiving the redemption information; and means for generating a redemption data report based on the redemption information database regarding at least one transaction. The redemption data report includes, for each transaction of at least one transaction, information identifying an item purchased redeeming at least one coupon during the transaction.
In a further exemplary embodiment of the apparatus above, the coupon is a Women Infants and Children program voucher.
In another exemplary embodiment of the apparatus above, the point-of-sale device includes a computer performing an on-line purchase.
In a further exemplary embodiment of the apparatus above, validating the at least one coupon is further based on a zone assigned to the point-of-sale device.
In another exemplary embodiment of the apparatus above, the apparatus includes means for receiving redemption information for the transaction indicating that the at least one coupon has been redeemed; means for analyzing the redemption information in order to detect an alert event; and means for generating a notification that the alert event occurred in response to detecting an alert event. The notification generating means may include means for sending a message to the first location. An alert event may include: when redemption of a coupon which was indicated as invalid is performed; when the data elements include an account number for customer in a given customer class; when redemption of a coupon at a price that is not authorized is performed; when a threshold number of redemptions by a specific clerk of coupons at prices that are not authorized is reach; when redemption of a coupon at a price sufficiently different from a price that is authorized is performed; when an average amount of time between transactions by a specific clerk exceeds a threshold time; and/or when a threshold number of manual inputs of coupon information indicates a potential point-of-sale device failure.
It is believed that embodiments of the invention and the attendant advantages will be understood by the forgoing description. It is also believed that it will be apparent that various changes may be made in the form, construction and arrangement of the components thereof without departing from the scope and spirit of the invention or without sacrificing all of its material advantages. The form herein before described being merely an explanatory embodiment thereof. It is the intention of the following claims to encompass and include such changes. Moreover, while GS1 barcode 8110 application identifiers are referenced herein, the embodiments described herein also can apply to other barcode identifiers.
Claims
1. A method comprising:
- receiving, at a server, data elements from a point-of-sale device for validation and redemption during a transaction, the data elements including product code information of an item to be purchased and coupon information, where the coupon information is received at the point-of-sale device located at a first location, where the server is at a second location that is remote from the first location;
- validating at least one coupon based at least in part on the product code information and the coupon information; and
- in response to validating the at least one coupon, sending a coupon message that indicates whether the at least one coupon has been validated for redemption in the transaction.
2. The method of claim 1, where the coupon information comprises a serial number that uniquely identifies an instance of coupon, where the at least one coupon comprises the instance of the coupon.
3. The method of claim 2, where validating the at least one coupon comprises verifying that the serial number is loaded in a database of authorized coupon serial numbers.
4. The method of claim 1, where validating the at least one coupon comprises verifying, for each of the at least one coupon, whether the coupon is not loaded in a database of unacceptable coupons.
5. The method of claim 1, further comprising:
- receiving an indication that an instance of a coupon is printed, where the digital coupon comprises a serial number that uniquely identifies the instance of the coupon; and
- in response to receiving the indication that the instance of the coupon is printed, adding the serial number to a database of authorized coupon serial numbers.
6. The method of claim 1, where the coupon information comprises a master coupon information,
- where the method further comprises, in response to receiving the master coupon information, identifying at least two coupons, where the at least two coupons are associated with the master coupon, and
- where the at least one coupon comprises the at least two coupons.
7. The method of claim 1, further comprising:
- adding first coupon details for a first coupon to a coupon database;
- receiving second coupon details for the first coupon; and
- in response to receiving the second coupon details for the first coupon, updating the coupon database with the second coupon details,
- where receiving the data elements occurs after updating the coupon database,
- where the at least one coupon comprises the first coupon and
- where the coupon message further comprises at least a portion of the second coupon details.
8. The method of claim 1, further comprising:
- receiving redemption information for the transaction indicating that the at least one coupon has been redeemed;
- in response to receiving the redemption information, storing the redemption information in a redemption database; and
- generating a redemption data report based on the redemption information database regarding at least one transaction, where the redemption data report comprises, for each transaction of at least one transaction, information identifying an item purchased redeeming at least one coupon during the transaction.
9. The method of claim 1, where the coupon is a Women Infants and Children program voucher.
10. The method of claim 1, where the point-of-sale device comprises a computer performing an on-line purchase.
11. The method of claim 1, where validating the at least one coupon is further based on a zone assigned to the point-of-sale device.
12. The method of claim 1, further comprising:
- receiving redemption information for the transaction indicating that the at least one coupon has been redeemed;
- analyzing the redemption information in order to detect an alert event; and
- in response to detecting an alert event, generating a notification that the alert event occurred.
13. The method of claim 12, where generating the notification comprises sending a message to the first location.
14. The method of claim 12, where an alert event is one of:
- when redemption of a coupon which was indicated as invalid is performed;
- when the data elements include an account number for customer in a given customer class;
- when redemption of a coupon at a price that is not authorized is performed;
- when a threshold number of redemptions by a specific clerk of coupons at prices that are not authorized is reach;
- when redemption of a coupon at a price sufficiently different from a price that is authorized is performed;
- when an average amount of time between transactions by a specific clerk exceeds a threshold time; and
- when a threshold number of manual inputs of coupon information indicates a potential point-of-sale device failure.
15. An apparatus, comprising a processor; and a memory including computer program code, the memory and the computer program code configured to, with the processor, cause the apparatus to perform at least the following:
- receiving, at a server, data elements from a point-of-sale device for validation and redemption during a transaction, the data elements including product code information of an item to be purchased and coupon information, where the coupon information is received at the point-of-sale device located at a first location, where the server is at a second location that is remote from the first location;
- validating at least one coupon based at least in part on the product code information and the coupon information; and
- in response to validating the at least one coupon, sending a coupon message that indicates whether the at least one coupon has been validated for redemption in the transaction.
16. The apparatus of claim 15, where the at least one memory and the computer program code are further configured to cause the apparatus:
- to receive an indication that an instance of a coupon is printed, where the digital coupon comprises a serial number that uniquely identifies the instance of the coupon; and
- in response to receiving the indication that the instance of the coupon is printed, to add the serial number to a database of authorized coupon serial numbers.
17. The apparatus of claim 15, where the at least one memory and the computer program code are further configured to cause the apparatus:
- to receive redemption information for the transaction indicating that the at least one coupon has been redeemed;
- to analyze the redemption information in order to detect an alert event; and
- in response to detecting an alert event, to generate a notification that the alert event occurred.
18. A computer readable medium tangibly encoded with a computer program executable by a processor to perform actions comprising:
- receiving, at a server, data elements from a point-of-sale device for validation and redemption during a transaction, the data elements including product code information of an item to be purchased and coupon information, where the coupon information is received at the point-of-sale device located at a first location, where the server is at a second location that is remote from the first location;
- validating at least one coupon based at least in part on the product code information and the coupon information; and
- in response to validating the at least one coupon, sending a coupon message that indicates whether the at least one coupon has been validated for redemption in the transaction.
19. The computer readable medium of claim 18, where the actions further comprise:
- receiving an indication that an instance of a coupon is printed, where the digital coupon comprises a serial number that uniquely identifies the instance of the coupon; and
- in response to receiving the indication that the instance of the coupon is printed, adding the serial number to a database of authorized coupon serial numbers.
20. The computer readable medium of claim 18, where the actions further comprise:
- receiving redemption information for the transaction indicating that the at least one coupon has been redeemed;
- analyzing the redemption information in order to detect an alert event; and
- in response to detecting an alert event, generating a notification that the alert event occurred.
Type: Application
Filed: Jun 6, 2013
Publication Date: Oct 17, 2013
Inventors: Richard B. Thibedeau (Plainville, CT), Brian Schulte (West Haven, CT), Michael Skelton (Milford, CT), Gary Oakley (New Canaan, CT), Jon Robertson (East Dennis, MA)
Application Number: 13/911,175
