INTEGRATED RISK ASSESSMENT AND MANAGEMENT SYSTEM
Embodiments of the present invention relate to systems, apparatus, methods and computer program products for integrated risk assessment and management. More specifically, embodiments of the present invention provide for a risk database that collects and/or receives transaction data. In other embodiments of the present invention, the risk database collects and/or receives asset data and liability data associated with multiple financial institutions. The data is accessed to monitor customers' risk and one or more risk management actions are initiated based on the monitored customer risk.
The present invention is a continuation of U.S. patent application Ser. No. 12/916,220, entitled, “Integrated Risk Assessment and Management System,” filed on Oct. 29, 2010, which claims priority to Provisional Application No. 61/265,683 entitled “Integrated Fraud and Customer Data Network” filed Dec. 1, 2009, both applications being assigned to the assignee of the present application.
FIELDIn general, embodiments of the invention relate to systems, methods and computer program products for risk assessment and management and, more particularly collecting customers' financial data across multiple financial products and channels from multiple financial institutions and, in some embodiments, non-financial institutions for the purpose of leveraging the collected data to assess and/or manage risk.
BACKGROUNDRisk may be defined in a business environment as an event, situation or condition that may occur and if it occurs, will impact the ability of a business to achieve its desired objectives. Risk management involves (1) defining those events, situations or conditions and the potential impact to the business, customers and the like; (2) the ability to detect those defined events when they occur; (3) when detected, executing a pre-defined set of actions to minimize negative impacts based upon the level of threat and customer impact of mitigation alternatives (e.g., risk mitigation, prevention and the like); and (4) when unable to prevent a risk event from negatively impacting, executing a set of actions to recover all or part of the loss. In some cases, recovery includes supporting the legal process in criminal prosecution and civil actions.
In the financial world, risk management is necessary in various aspects of the business. Financial institutions manage various forms of risk. One such risk is credit risk, which is a risk related to the inability of a customer, client or other party to meet its repayment or delivery obligations under previously agreed upon terms and conditions. Credit risk can also arise from operational failures that result in an advance, commitment or investment of funds. Another financial risk is market risk, the risk that values of assets and liabilities or revenues will be adversely affected by changes in market conditions, such as market movements or interest rates. Additional forms of risk are financial crimes, including fraud. Fraud involves the use of another person's or company's identity or financial accounts without their permission for the purpose of financial gain. Examples of fraud include identity misappropriation, mass compromises, phishing, account takeover, counterfeit debit or credit cards, etc. Other financial crimes involve using the financial system to enable or hide criminal activity. These include activities like money laundering, terrorist financing, financial transactions with countries or companies that are prohibited by law (e.g., boycotted/sanctioned countries, etc.)
Financial institution fraud, otherwise referred to as bank fraud, is a term used to describe the use of fraudulent means to obtain money, assets, or other property owned or held by a financial institution and/or the financial institution's customers. While the specific elements of a particular banking fraud law vary between jurisdictions, the term “bank fraud” applies to actions that employ a scheme or artifice, as opposed to bank robbery. For this reason, bank fraud is sometimes considered a white collar crime. Examples of bank fraud include, but are not limited to, check kiting, money-laundering, payment/credit-card fraud, and ancillary frauds such as identification misappropriation, phishing and Internet fraud and the like.
In addition to bank fraud, other financial institution business activity may rise to the level of suspicious activity that may be associated with other criminal acts or activities. In this regard, the suspicious activity, if identified, may be instrumental in identifying criminals, the location of criminals or other information pertinent to criminal activity, such as telephone numbers, Internet Protocol (IP) addresses and the like. These suspicious activities may include, but are not limited to, bank transactions, such as deposits, withdrawals, loan transactions and the like; credit card transactions; online banking activity such as compromised online banking IDs and the like; electronic commerce activity; call center activity and the like. Additionally suspicious activity may be determined from data related to computer security violators (i.e., hackers), fraudulent telephone calls, and entities associated with divisive computer programs (e.g., viruses, trojans, malware and the like) and the like.
In many instances, financial institutions have difficulty identifying ongoing bank fraud or other nefarious activities until the fraud or crime has escalated to a level that has serious negative financial impact. Further, by the time a defrauded financial institution discovers the fraudulent activity, the perpetrator has oftentimes moved on to another financial institution. In some instances, in addition to moving on to a different financial institution, the perpetrator moves on to a different scheme using a different financial product. For example, if a particular perpetrator commits checking fraud against a savings bank, then the savings bank, upon discovering the fraud, will likely report the checking fraud to an organization that collects data on checking fraud. However, if the same perpetrator later attempts to commit credit-card fraud against a credit-card institution, the credit-card institution will be unaware of the perpetrator's previous act of checking fraud.
Risk assessments in the credit realm are undertaken to determine if a customer or a potential customer is credit-worthy, i.e., if credit should be extended or curtailed. Currently such risk or credit assessments are conducted by credit bureaus. However, credit bureaus are limited in the information that they have access to in making such assessments. Specifically, credit bureau information is limited to credit related information, such as extended credit lines, payment history, and the like. Absent from the credit bureau determination is other meaningful financial information, such as transactional information that assesses a customer's behaviors, for example, checking transactions, credit/debit card transactions, Automated Teller Machine (ATM) deposits/withdrawals, cash advances and the like. Also absent from the credit bureau determination are information regarding the assets the customer has, such as deposit and investment account balances and the like. In addition to assessing risk when credit is issued, a need exists to assess risks throughout the entire credit lifecycle including, but not necessarily limited to, credit distribution, repayment of credit and the like.
Therefore, from a credit risk assessment perspective, a need exists to develop a system that is not limited to assessing credit-worthiness based solely on credit information, and in some instances, additional account information. The desired system should provide for assessing a customer's behavior in terms of their transaction data, across multiple financial institutions and multiple products within the financial institutions, as well as non-financial institution information, in order to obtain a comprehensive picture of a customer's transaction history, as well as historical behaviors, in order to accurately assess the customer's current behaviors. From a fraud risk perspective, a need exists to monitor and otherwise identify individuals or other entities that are likely to commit fraud across multiple financial products, across multiple channels and across multiple financial institutions, as well as to identify when customers are being victimized by perpetrator(s) of financial crimes.
SUMMARYThe following presents a simplified summary of one or more embodiments in order to provide a basic understanding of such embodiments. This summary is not an extensive overview of all contemplated embodiments, and is intended to neither identify key or critical elements of all embodiments, nor delineate the scope of any or all embodiments. Its sole purpose is to present some concepts of one or more embodiments in a simplified form as a prelude to the more detailed description that is presented later.
Embodiments of the present invention relate to systems, apparatus, methods, and computer program products for risk assessment and management. Moreover, embodiments of the present invention provide for creating a risk database that includes financial institution data, specifically transaction data collected from multiple different financial institutions and across multiple different products/services offered by the financial institutions. In addition, according to specific embodiments, the risk database includes other financial institution data, such as asset data and liability data, for example, outstanding credit, investment and deposit balances and the like. Further, according to other specific embodiments, the financial institution data may include account data, product data, channel data, customer data, negative file data, counterparty data, claims data and the like. Other embodiments of the invention provide for the risk database to include non-financial institution data, such as data from retailers/merchants, government agencies, utilities, health care industry entities and communication entities (e.g., telephone companies, ISPs, social networks and the like). The comprehensive risk database is relied upon to evaluate and manage/mitigate risk, such as by providing for behavioral baseline scoring, risk deviation scoring, risk scoring, risk pattern analysis, suspicious activity monitoring, criminal ring and other network/relationship identifications, communicating requisite alerts and/or reports and the like.
An apparatus for risk assessment and management defines first embodiments of the invention. The apparatus includes a computing platform including at least one processor and a memory. The apparatus further includes a risk database stored in the memory and configured to receive, from a plurality financial institutions, customer transaction data. The data received by the risk database is accessible to monitor customers' risk and initiate one or more risk management actions based on the monitored customer risk.
In further specific embodiments, the apparatus includes a risk evaluation module stored in the memory, executable by the processor and configured to access the transaction data to monitor customers' risk and initiate one or more risk management actions based on the monitored customer risk.
In other specific embodiments of the apparatus, the risk database is further configured to receive, from the plurality of financial institutions, at least one of product data, account data, channel data or customer data. While in still further embodiments of the apparatus, the risk database is further configured to receive, from the plurality of financial institutions, at least one of asset data or liability data. Moreover, in further related embodiments of the apparatus, the risk database is further configured to receive, from the plurality of financial institutions, customer data, negative data, counterparty data and/or claims data.
In still further specific embodiments of the apparatus, the risk database is further configured to receive from one or more non-financial institution entities, non-financial institution data. In such embodiments, the non-financial institution entities may include retailers/merchants, utilities (e.g., telephone companies, ISPs and the like), health care industry entities, etc. and the non-financial institution data may include, but is not limited to, one or more of transaction/interaction data, including payment data and deposit data, product data, account data, channel data, customer data, negative data, counterparty data, asset and liability data or claims data.
In further specific embodiments of the apparatus, the risk evaluation module further includes a behavioral baseline scoring routine configured to determine one or more customer, segment or population behavioral baseline scores based at least in part on the customer transaction data. In such embodiments, the risk evaluation module may further include a risk-alert routine configured to generate and initiate communication of an alert associated with a behavioral baseline score deviation. In other embodiments of the apparatus, the risk evaluation module further includes a risk pattern analysis routine configured to identify an emerging risk type based on at least the customer transaction data. Further embodiments of the apparatus provide for the risk evaluation module to include an identity monitoring routine configured to monitor the customer transaction data for suspicious activities.
A method for risk assessment and management defines further embodiments of the present invention. The method includes receiving, at a risk database stored in computing device memory, customer transaction data associated with a plurality of financial institutions. The method additionally includes accessing, via a computing device processor, the customer transaction data to monitor customers' risk and initiating, via a computing device processor, one or more risk management actions based on the monitored customer risk.
In further specific embodiments, the method includes receiving, at the risk database stored in the computing device memory, at least one of product data, account data, channel data or customer data associated with the plurality of financial institutions. In such embodiments of the method, accessing further includes accessing, via the computing device processor, at least one of the product data, account data, channel data or customer data to monitor the customer's risk.
In still further specific embodiments, the method includes receiving, at the risk database stored in the computing device memory, at least one of asset data or liability data associated with the plurality of financial institutions. In such embodiments of the method, accessing further includes accessing, via the computing device processor, the at least one of the asset data or the liability data to monitor the customer's risk.
Moreover, in further embodiments the method includes receiving, at the risk database stored in the computing device memory, at least one of negative data, counterparty data or claims data associated with the plurality of financial institutions. In such embodiments, accessing further includes accessing, via the computing device processor, the negative data, the counterparty data and/or the claims data to monitor the customer's risk.
In still further embodiments, the method includes receiving, at the risk database stored in the computing device memory, non-financial institution data associated with one or more non-financial institution entities. In such embodiments, the non-financial institution entities may include retailers/merchants, utilities (such as ISPs, telephone companies or the like), health care industry entities, etc. and the non-financial institution data may include, but is not limited to, one or more of transaction data, product data, account data, channel data, customer data, negative data, counterparty data or claims data.
In specific embodiments of the method, accessing further includes determining, via a computing device processor, one or more customer behavioral baseline scores based at least in part on the customer transaction data. In such embodiments of the method, initiating may further include generating and initiating communication of an alert associated with a deviation in the behavioral baseline score. In still further embodiments of the method, accessing further includes accessing, via the computing device processor, at least the customer transaction data to monitor for suspicious activities. In other specific embodiments, the method includes identifying, via a computing device processor, an emerging risk type based at least in part on the customer transaction data.
A computer program product that includes a computer-readable medium provides for further embodiments of the invention. The computer-readable medium includes a first set of codes for causing a computer to receive, from a plurality of financial institutions, customer transaction data. The computer-readable medium additionally includes a second set of codes for causing a computer to access the customer transaction data to monitor the customer's risk. In addition, the computer-readable medium includes a third set of codes for causing a computer to initiate one or more risk management actions based on the monitored customer risk.
Another apparatus for risk assessment and management provides for further embodiments of the invention. The apparatus includes a computing platform including at least one processor and a memory. The apparatus further includes a risk database stored in the memory and configured to receive, from a plurality of financial institutions, asset data and liability data. The data in the risk database is accessible to monitor customers' risk and initiate one or more risk management actions based on the monitored customer risk.
In specific embodiments, the apparatus further includes a risk evaluation module stored in the memory, executable by the processor and configured to access the asset data and liability data to monitor customers' risk and initiate one or more risk management actions based on the monitored customer risk.
In still further specific embodiments of the apparatus, the risk database is further configured to receive, from the plurality of financial institutions, at least one of product data, account data, channel data or customer data. In other specific embodiments of the apparatus, the risk database is further configured to receive, from the plurality of financial institutions, negative data, counterparty data and/or claims data.
Moreover, in other specific embodiments of the apparatus, the risk database is further configured to receive, from one or more non-financial institution entities, non-financial institution data. In such embodiments, the non-financial institution entities may include retailers/merchants, utilities, etc. and the non-financial institution data includes, but is not limited to, one or more of transaction data, product data, account data, channel data, customer data, negative data, counterparty data or claims data.
Another method for risk assessment and management defines further embodiments of the invention. The method includes receiving, at a risk database stored in computing device memory, asset data and liability data, associated with a plurality of financial institutions. The method further includes accessing, via a computing device processor, the asset data and liability data to monitor customers' risk and, if deemed necessary, initiating, via a computing device processor, one or more risk management actions based on the monitored customer risk.
In further specific embodiments, the method includes receiving, at the risk database stored in the computing device memory, at least one of product data, account data, channel data or customer data associated with the plurality of financial institutions. In such embodiments, accessing further includes accessing, via the computing device processor, the at least one of product data, account data, channel data or customer data to monitor the customer's risk.
In still further specific embodiments, the method includes receiving, at the risk database stored in the computing device memory, negative data, counterparty data and/or claims data associated with the plurality of financial institutions. In such embodiments, accessing further includes accessing, via the computing device processor, the negative data, the counterparty data and/or the claims data to monitor the customer's risk.
Moreover, in further related embodiments, the method includes receiving, at the risk database stored in the computing device memory, non-financial institution data associated with one or more non-financial institution entities. In such embodiments, the non-financial institution data may include, but is not limited to, one or more of transaction data, product data, account data, channel data, customer data, negative data, counterparty data or claims data.
Another computer program product including a computer-readable medium defines further embodiments of the invention. The computer-readable medium includes a first set of codes for causing a computer to receive, from a plurality of financial institutions, asset data and liability data. The computer-readable medium additionally include a second set of codes for causing a computer to access the asset data and liability data to monitor the customer's risk and a third set of codes for causing a computer to initiate one or more risk management actions based on the monitored customer risk.
Thus, further details are provided below for systems, apparatus, methods and computer program products for creating a risk database that includes financial institution data, including transactional data, such as payment data and deposit data collected from multiple different financial institutions and across multiple different products/services offered by the financial institutions. In addition, according to specific embodiments, the risk database includes non-financial institution data, such as data from retailers/merchants, utilities (e.g., telephone companies, ISPs and the like), health care industry entities and the like. In additional embodiments, the risk database includes asset data, liability data, product data, channel data, account data, customer data, counterparty data, claims data and the like that encompass at least multiple financial institutions. The comprehensive risk database is relied upon to evaluate and mitigate risk, such as by providing for baseline scoring, risk deviation scoring, risk scoring, risk pattern analysis, suspicious activity monitoring and the like.
To the accomplishment of the foregoing and related ends, the one or more embodiments comprise the features hereinafter fully described and particularly pointed out in the claims. The following description and the annexed drawings set forth in detail certain illustrative features of the one or more embodiments. These features are indicative, however, of but a few of the various ways in which the principles of various embodiments may be employed, and this description is intended to include all such embodiments and their equivalents.
Reference will now be made to the accompanying drawings, which are not necessarily drawn to scale, and wherein:
Embodiments of the present invention will now be described more fully hereinafter with reference to the accompanying drawings, in which some, but not all, embodiments of the invention are shown. Indeed, the invention may be embodied in many different forms and should not be construed as limited to the embodiments set forth herein; rather, these embodiments are provided so that this disclosure will satisfy applicable legal requirements. In the following description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of one or more embodiments. It may be evident, however, that such embodiment(s) may be practiced without these specific details. Like numbers refer to like elements throughout.
Various embodiments or features will be presented in terms of systems that may include a number of devices, components, modules, and the like. It is to be understood and appreciated that the various systems may include additional devices, components, modules, etc. and/or may not include all of the devices, components, modules etc. discussed in connection with the figures. A combination of these approaches may also be used.
The steps and/or actions of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may reside in RAM memory, flash memory, ROM memory, EPROM memory, EEPROM memory, registers, a hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art. An exemplary storage medium may be coupled to the processor, such that the processor can read information from, and write information to, the storage medium. In the alternative, the storage medium may be integral to the processor. Further, in some embodiments, the processor and the storage medium may reside in an Application Specific Integrated Circuit (ASIC). In the alternative, the processor and the storage medium may reside as discrete components in a computing device. Additionally, in some embodiments, the events and/or actions of a method or algorithm may reside as one or any combination or set of codes and/or instructions on a machine-readable medium and/or computer-readable medium, which may be incorporated into a computer program product.
In one or more embodiments of the present invention, the functions described may be implemented in hardware, software, firmware, or any combination thereof. If implemented in software, the functions may be stored or transmitted as one or more instructions or code on a computer-readable medium. Computer-readable media includes both computer storage media and communication media, including any medium that facilitates transfer of a computer program from one place to another. A storage medium may be any available media that can be accessed by a computer. By way of example, and not limitation, such computer-readable media can comprise RAM, ROM, EEPROM, CD-ROM or other optical disk storage, magnetic disk storage or other magnetic storage devices, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures, and that can be accessed by a computer. Also, any connection may be termed a computer-readable medium. For example, if software is transmitted from a website, server, or other remote source using a coaxial cable, fiber optic cable, twisted pair, digital subscriber line (DSL), or wireless technologies such as infrared, radio, and microwave, then the coaxial cable, fiber optic cable, twisted pair, DSL, or wireless technologies such as infrared, radio, and microwave are included in the definition of medium. “Disk” and “disc”, as used herein, include compact disc (CD), laser disc, optical disc, digital versatile disc (DVD), floppy disk and blu-ray disc where disks usually reproduce data magnetically, while discs usually reproduce data optically with lasers. Combinations of the above should also be included within the scope of computer-readable media.
In general, embodiments of the present invention relate to systems, methods and computer program products for collecting customers' financial data from multiple financial institutions, from multiple different communication channels, and across multiple financial products/services within the financial institutions. The collected data includes transactional level data, such as checking transactions, ATM transactions, and credit/debit card transactions that allow for determination of a customer's transactional behaviors. Additionally, the financial institution data includes account data, such as balances and the like, and customer data, such as personal data, demographics data and the like. In addition, customer related data may be collected from non-financial institutions, such as retailers (online and brick & mortar) government agencies, Internet Service Providers (ISPs), telephone companies (Telcos), health care industry entities, and the like. The non-financial information may provide for additional transactional information, such as the type of items purchased and the like, behavioral data, such as purchasing or browsing behaviors, and customer data.
For the purposes of this invention, a “financial institution” is defined as any organization in the business of moving, investing, or lending money, dealing in financial instruments, or providing financial services. This includes commercial banks, thrifts, federal and state savings banks, savings and loan associations, credit unions, investment companies, insurance companies and the like. A “customer” is defined as an individual or entity having an account or relationship with entities implementing the risk management system, and/or an individual or entity having an account or relationship with a financial institution or a non-financial institution supplying data to the entity implementing the risk management system of the present invention. A “counterparty” is defined as other individuals or entities (excluding the customer) involved in a transaction. A “transaction” can be monetary in nature (e.g., a purchase via a credit card; depositing a check in an account; a stock trade or the like) or non-monetary in nature (e.g., a telephone call; an encounter with a financial institution or non-financial institution associate/representative; an identity authentication process, such as a biometric identity authentication process; recorded use of a utility, such as electricity and the like).
The collected customer data is captured in a comprehensive centralized risk database that allows for analytics and/or logic to be performed on the data for the purpose of leveraging the collected data to determine the customer's behaviors and/or the customer's likely behaviors to thereby reduce risk.
In addition, according to specific embodiments, the comprehensive centralized risk database includes negative activity data that identifies the individuals or entities, including their demographics, transactions, products/accounts and the like, involved in fraud, criminal activity, defaults and other risky activities that can lead to financial loss. For fraud, examples of negative activity data elements include, but are not limited to, the names of fraud perpetrators; information associated with the perpetrators (e.g., aliases, addresses, telephone numbers, IP addresses and the like); information related to fraudulent and other activity across multiple industry products/services; identification of activities at the account and transaction level across both industry-related activities and non-industry related activities; and the like. Thus, the negative activity data is received from financial institutions and, in some embodiments of the invention, from non-financial institutions.
Further, embodiments of the invention leverage the collected data and the negative activity database for use in analytical analysis that provides a holistic view of each customer's financial behavior in order to manage and reduce risk.
In specific embodiments of the invention, the collected data is used to determine, for customers, customer segments, counterparties, etc., a behavioral baseline score that provides a holistic assessment of the customer's/customer segment's/counterparty's baseline, or normal financial behavior, for example, how and where a customer, customer segment or counterparty normally transacts, channels used, transaction amounts, average deposits maintained and the like. Once a behavioral baseline score has been determined, the score(s) may be communicated to designated parties. In addition, once a behavioral baseline score has been determined, continuous monitoring of the customer's/customer segment's/counterparty's collected data provides for determination of deviations from the baseline. Deviations from the baseline can be both positive and negative deviations, negative deviations indicating potentially risk inducing behavior and positive deviations indicating potentially risk reducing behaviors. In other embodiments, the behavioral baseline score may indicate that the customer/customer segment/counterparty exhibits risky behavior at their normal level, posing a constant or consistent risk, such as a credit risk, fraud risk or the like, even absent a deviation. In such instances, notifications and/or alerts may be communicated to designated parties based on abnormal deviations from the population baseline.
Embodiments of the present invention provide the collected data, as well as the behavioral baseline and risk scores, to financial institutions and/or non-financial institutions as a risk assessment tool that can be used alone or as an input into their own risk management systems. Examples where financial and non-financial institutions may use the collected data or the baseline or risk scores include, but are not limited to, determining whether to authenticate a transaction involving a particular account or customer, determining whether to issue credit to a particular customer, determining whether to open an account, and/or determining whether to conduct or expand business with a customer.
Additional embodiments of the invention provide for determining risk patterns and, in particular, new types of fraud or other new types of risk using the financial institution data, the non-financial institution data, the claims data, deviations from customer baselines and the negative file (e.g., risk activity and interactions) database to identify behaviors and patterns that are associated with loss due to risk. In related embodiments, the occurrences of risk patterns are monitored to provide for a health of industry risk indicator, such as a risk health score or the like, which indicates how well an entity, such as a company, an industry or a segment of the industry, is managing risk.
In addition, embodiments of the present invention provide for determining a risk score for customers, customer segments, customer populations, counterparties and the like that is associated with one or more risk types and is based on risk patterns and the combination(s), severity and frequency of risk patterns in a customer, customer segment, population, or counterparty's behaviors, transactions and networks as identified by using financial institution transactional data, claims data, and asset and liability data. In other embodiments, the risk score determination may take into account non-financial institution data, negative file data and the customer's/customer segment's/counterparty's network for any known high risk indicators. The risk score serves to predict the likelihood that doing business with a customer/segment/population or counterparty will result in loss due to risk.
Other embodiments of the invention provide for suspicious activity monitoring that leverages the use of the customer and transactional data across multiple financial institutions, multiple products/services within the financial institution and multiple financial institution channels. As such, the suspicious activity monitoring of the present invention includes account data, such as account opening and closing data; asset data, such as deposits and security investments; liability data, such as credit outstanding, payment status, credit limits and the like; biometric information and other behavior indicators to detect identity compromise.
Further, embodiments of the present invention provide the collected data to data-analytics providers, such as third-party data-analytics providers, so that the data-analytics providers can use the collected data when constructing models that model customers' behavior and when developing risk prevention and risk mitigation systems. The third-party data-analytics providers may develop and/or operate the behavioral baseline scoring, risk scoring, risk pattern and suspicious activity analytic models/services. It should be appreciated that a customer can be any individual or business, or non-business entity.
Also, for example, embodiments of the present invention authenticate whether an individual is who they say they are. As embodiments of the present invention gather financial transactions, demographic, retailer, computing device identification, Telco, biometric data in a single location, embodiments can provide for executing routines that authenticate an individual's identity—whether in-person or via phone or online/mobile. Accordingly, embodiments of the present invention provide a service whereby subscribers can use the service to authenticate individuals' identities. The service relies on knowing the customer's behaviors and other identifying characteristics about the customer based on information provided by financial institutions and non-financial institutions in combination with information provided by the entity implementing the risk management system, such as customer identifying information, e.g., social security number, taxpayer identification number, Global Positioning System (GPS), biometrics and the like and/or customer demographic information.
Referring to
The data in the risk database 100 may be communicated from and to financial institutions 20, third-party data aggregators 30 and/or non-financial institutions via integrated risk and customer data network 500. In addition, financial institutions 20, third-party data aggregators 40 and/or non-financial institutions may access integrated risk and customer data network 500 to implement the functionality of risk-evaluating module 400.
According to the illustrated embodiment, the centralized risk database 100 stores financial institution data 200. In additional embodiments, the centralized risk database 100 stores non-financial institution data 300. When evaluating customer risk and/or validating customer risk, the risk-evaluating module 400 receives and analyzes any and/or all financial institution data 200, and non-financial institution data 300. The data 200 and 300 will now be discussed in more detail.
According to some embodiments, customers' personal and financial data is provided to the system 10 by financial institutions 20, such as banks, credit-card companies, security investment companies and the like that hold a customer's checking, credit-card, and security investment accounts, and that have established financial relationships with the individual customers. It should be noted that unlike credit bureaus, which limit their inventory to liabilities, the risk database 100, and in particular financial institution data 200, of the present invention includes customer assets, as well as liabilities. The data received from multiple financial institutions is aggregated and stored as financial institution data 200, which is in electronic communication with the risk-evaluating module 400.
It should be noted that the various categories of data shown and described in relation to financial institution data 200 and non-financial institution data 300 may provide for overlap. For example, behavior/transaction data 210 may include product data 220 or channel data 240 or the like.
The financial institution data 200 may include, but is not limited to, behavior/transaction data 210. According to some embodiments, behavior/transaction data 210 includes data related to financial institution transactions, both inflow transactions (e.g., deposits) and outflow transactions (e.g., withdrawals) such as savings/checking account transactions; Automated Clearing House (ACH) transactions; debit card transactions; credit card transactions; mortgage loan transactions; other loan transactions, such as home equity loan transactions; investment transactions (e.g., sale or purchase of an investment vehicle) and the like.
The behavior/transaction data 210 also includes, according to some embodiments, credit card/debit card transaction data that includes data related to credit card or debit card purchases and payments, including date/time of purchases and store names and locations of where the purchases took place. In some embodiments of the invention, transaction data includes pre-purchase authorization requests that may be processed in advance of a payment transaction for certain types of purchases, such as, but not limited to, hotel and pay-at-the-pump gas debit card and credit card transactions.
Additionally, the behavior/transaction data 210 includes, for example, online-banking data that includes transaction data related to any online service, including but not limited to, bill pay transactions, electronic/online security trades, mobile transactions and the like. The online banking data may additionally include indications as to how often and when an online account is accessed, indications of erroneous attempts at accessing an online account, indications of simultaneous duplicate requests to access an online account and any other means of compromising the online banking account.
Behavior data may include any other data captured by the financial institution related to a customer behavior. For example, behavior data may be associated with a financial institution interaction that may not have risen to the transaction level, such as initiating but not completing an online transaction, an e-commerce transaction, an ATM transaction or a call center transaction or the like. In addition, behavior data may include statistical data surrounding transactions. For example, the frequency and times customers make calls to call centers, ATM transactions, e-commerce transactions, online transactions and the like. For the purposes of this invention, transaction data is defined to include behavior data.
In addition, behavior/transaction data 210 includes e-commerce data that includes transaction data related to purchases of products or services made electronically, such as via a financial institution website or the like.
The financial institution data 200 may also include product data 220 that indicates the financial institution product associated with the customer behavior and/or customer transaction. Financial institution products may include, but are not limited to, a checking account, a savings account, a debit card/account, a credit card/account, an investment product/account or the like. As previously noted, part or all of the product data 220 may be included in the behavior/transaction data 210 or the risk database may be configured to implement a separate file for the product data 220.
The financial institution data 200 may also include account data 230 that indicates the customer's financial institution account associated with the customer's behavior/transaction. Financial institution accounts may include, but are not limited to, checking accounts, savings accounts, credit card accounts, debit card accounts, credit accounts, loan accounts, investment accounts and the like. Account data 230 may additionally include account/status data, such as open, new, closed, suspended, balances, freezes, investment account balances, loan credit outstanding, credit limits, over limits, past due/defaults, and the like.
As previously noted, part or all of the account data 230 may be included in the behavior/transaction data 210 and/or product data 220 or the risk database may be configured to implement a separate file for the account data 230.
In addition, the financial institution data 200 may also include channel data 240 that indicates the source of the customer behavior/transaction. Financial institution channels may include, but are not limited to, the financial institution retail outlet, electronically (e.g., direct deposit or bill pay), online/mobile or via a call center, or that a transaction occurred at a retail location, online or by phone. As previously noted, part or all of the channel data 240 may be included in the behavior/transaction data 210 or the risk database may be configured to implement a separate file for the channel data 240. Additionally, the channel data 240 may include call center data that may include transaction data from a plurality of call centers across a plurality of financial institutions. Also, the channel data 240 may include ATM data that includes transaction data from a plurality of ATMs across a plurality of financial institutions. The ATM data may include the frequency and times customers use ATMs, as well as the nature of the ATM transaction.
Moreover, the financial institution data 200 may include asset and liability data 250. The asset data may include, but is not limited to, deposit and investment status information; investment and deposit balances, investment values, equity value of real estate, indications of liquidity (e.g., CD maturity dates) and the like. The liability data may include credit outstanding, credit limits, payment status data, payoff dates and the like.
In addition, the financial institution data 200 may include customer data 260 that indicates personal data, demographics data and any other customer data associated with accounts or products. Customer data 260 may additionally include scores derived from the data in the risk database 100, such as behavioral baseline and risk scores and the like. It may also include any risk indicators from data collected in the account data 230 or negative file data 270 regarding a customer or their related information (e.g., number of withdrawals exceeding account balance over a time period, bad address, and the like). As previously noted, part or all of the customer data 260 may be included in the behavior/transaction data 210, account data 230 and/or asset and liability data 250, or the risk database may be configured to implement a separate file for the customer data 260.
Further, according to specific embodiments, the financial institution data 200 may include negative file data 270 which includes identifying data related to historical/known risk activities. In specific embodiments, the financial institution negative file data 270 may be financial industry-wide negative file data or the like. Thus, the negative file data 270 may be received from multiple financial institutions 20 or from third-party data aggregators 30. It should be noted that in specific embodiments negative file data 270 may be received from entities that are not otherwise contributors to the risk database 100. Additionally, negative file data 270 includes, but is not limited to, fraudulent or other risk activity related to multiple products and/or services and multiple channels for delivering the products/services.
The negative file data 270 provides for multiple financial institutions and in some specific embodiments of the invention, all financial institutions, and in some embodiments, non-financial institutions to access the negative file data 270 for purposes of determining historical risk activities and information related to the activities. In some embodiments of the invention, the negative file is used to determine the accuracy of information provided to the entity by a customer. The negative file data 270 may subsequently be used to determine risk patterns, monitor suspicious activity and/or other risk related activities. The negative file data 270 may include, but is not limited to, the name(s) of the high risk individuals and entities (e.g., fraud perpetrators, criminals, rings, suspected terrorists, money launderers, criminal watch lists, defaulters, companies having filed a legal proceeding to resolve outstanding debt, companies with debt status below investment grade and the like), addresses, telephone numbers, social security numbers, IP addresses, device identifiers/prints, such as Subscriber Identity Module (SIM) number or the like, biometric data, such as fingerprint data, voice data or the like, associated with the perpetrators and the like. The negative file may also indicate if these data elements belong or are associated with the perpetrator(s), or have been illegitimately used by the perpetrator(s). Additionally, negative file data 270 may include suspicious account data, otherwise referred to as compromised-account data, which includes counterfeited accounts, data related to computer security violators (i.e., hackers) or the like. Additionally, according to some embodiments, the suspicious-account data includes data related to fraudulent telephone calls and/or a counter-fraud intelligence platform that provides information related to viruses, trojans, malware and the like. In addition, the negative file data 270 may, in some embodiments, include information regarding defaults, legal proceedings to resolve outstanding debt, and the like.
The negative file data 270 may, in specific embodiments, include mined data obtained from financial institutions that is used to identify suspicious activity or items, such as accounts, applications or the like, linked to elements within the negative file data 270. Once the linked items have been identified, the financial institutions or non-financial institutions may be electronically notified or otherwise alerted. For example, if an existing customer's phone number has been used in a fraud scam, the financial institutions that have the customer and phone number on record in the risk database 100 would receive an alert that the phone number had been used fraudulently.
The financial institution data 200 may additionally include counterparty data 280. A “counterparty” is defined herein as the parties involved in a transaction with the customer. Counterparty data 280 may include, but is not limited to, data related to customer transactions that is specific to the counterparty and is not typically reported to the financial institution, such as items/services provided in the transaction and the like. Additionally, counterparty data 280 includes identifying characteristics of the counterparties such as name, location, merchant number, parent company and the like. In some embodiments, this file contains the list of payment processors and the merchants they service. Additionally, in some embodiments, the counterparty data 280 is augmented with data regarding the counterparty that can be obtained from the customer data 260 and/or 360 as well as claims data 290 and/or 390. In other instances, the customer data 260, 360 or the claims data 290, 390 may be augmented with data regarding the counterparty from the counterparty data 380. Additionally, counterparty data 280 may include overall statistics associated with the counterparty that are relevant to risk determination.
The financial institution data 200 may also include claims data 290 that includes fraud and non-fraud claims made by the customer or the counterparty. The claims data 290 is across multiple financial institution products, multiple financial institution channels and multiple different financial institutions. The claims data 290 may be implemented in conjunction with behavior/transaction data 210 for risk detection, such as mass compromises, merchant customers whose profitability is compromised by high claim rates or the like.
According to some embodiments, third-party data aggregators 30 may provide data to the risk database 100. Third-party data aggregators 30 are organizations that collect data from multiple institutions, both financial institutions and non-financial institutions, and then organize and resell the collected data. The data aggregator data may, in some embodiments, be used to supplement data provided by financial institutions as a means of further understanding the customer and the customer's behaviors. The data provided by third-party data aggregators 30 may, according to specific embodiments, be collected, tagged or otherwise identified within the risk database 100 based on the data aggregator source and stored with associated customer data, associated account data and/or in one or more distinct data aggregator files. Data aggregators are often used as an efficient means of collecting data. In other embodiments of the invention, data aggregators may be used for the value-added insights or analytics provided. This modeled data can be used in addition to data collected by financial institutions and non-financial institutions (e.g., credit bureau data including FICO scores, commercial segmentation scores) or to fill gaps possibly caused by lack of participation by one or more financial or non-financial institutions (e.g., customer segmentation and marketing data on investible assets).
According to some embodiments, the third-party data aggregators 30 are Consumer Reporting Agencies (“CRAs”), otherwise referred to as credit reporting agencies, or the like. Typically, CRAs collect personal and liability information about individual consumers, generate credit reports to indicate the creditworthiness of individual consumers, and offer these credit reports to prospective creditors. More specifically, CRAs collect personal and financial information about individual consumers from a variety of sources called data furnishers. These data furnishers are typically institutions that have had financial relationships with individual consumers. For example, data furnishers may be creditors, lenders, utility companies, debt collection agencies, government agencies, and courts. Data furnishers report data regarding individual consumers to CRAs, and, based on the received data, CRAs generate a credit report for each individual consumer. A typical credit report contains detailed information about an individual consumer's credit history, including credit accounts and loans, legal proceedings to resolve outstanding debt, late payments, and recent inquiries. These credit reports also contain a credit score, which is a measure of credit risk calculated using the information provided in the credit report.
According to some embodiments, non-financial institutions 40, such as merchants, retailers, utility companies, social networks, government agencies and the like provide non-financial institution data 300 to the risk database 100. The data received from non-financial institutions 40 may, in some embodiments, be collected and stored as non-financial institution data 300, which is distinct from the financial institution data 200, is in electronic communication with the risk-evaluating module 400. The non-financial institution data 300 further includes customer identification data and provides insight into customer behaviors and interactions.
In some embodiments, non-financial institution data 300 includes behavior/transaction data 310. According to some embodiments, behavior/transaction data 310 includes data related to financial transactions, such as non-financial institution credit account transactions; Point-Of-Sale (POS) transactions and the like. The data may include, but is not limited to, details of the purchase (e.g., amount of electricity consumed, detailed POS receipt listing items purchased and the like), date/time of purchases/usages and seller's names and locations of where the purchases took place.
Additionally, the behavior/transaction data 310 includes, for example, online-non-financial data that includes transaction data related to any online transactions and the like.
In addition, behavior/transaction data 310 includes e-commerce data that includes transaction data related to purchases of products or services made electronically, such as via a merchant website or the like. In addition, behavior/transaction data 310 may include behavior data. In this regard, retailers, in particular, online retailers, search engines or the like, collect and may provide purchase behavior and browsing data, which may include browsing data related to purchases or interaction with the online site. In addition, telephone companies may provide transaction in the form of telephone call data, e.g., to whom calls were made, from whom calls were received, length of calls, location-determining data, calling patterns and the like. Data from Telcos and, alternatively Post Offices enable verification of active and/or credible telephone numbers and/or addresses.
Internet Service Providers (ISPs), search engines and social networks may provide behavior/transaction data 310, in the form of browsing history, contact/friend lists, email behavior, purchase transaction data, including applications purchased and/or used, download data and the like. Additionally, behavior/transaction data 310 may include health care industry data, such as, but not limited to, health care records, Medicaid claims, and the like.
The non-financial institution data 300 may also include product data 320 that indicates the non-financial product associated with the customer behavior and/or customer transaction. Non-financial institution products may include, but are not limited to, email service, wireline phone service, electricity, home improvement products, online books or the like. As previously noted, part or all of the product data 320 may be included in the behavior/transaction data 310 or the risk database may be configured to implement a separate file for the product data 320. The non-financial institution data 300 may also include account data 330 that indicates the customer's non-financial institution account associated with the customer's behavior/transaction. Non-financial institution accounts may include, but are not limited to, a specific telephone number, an email address, a subscription, a grocery membership/rewards card, layaway account or the like. In some instances, the non-financial institution accounts may be financial accounts, such as a merchant credit card account or the like. In specific embodiments of the invention, the account data file includes account status, such as: open, new, closed, suspended, in default, balance, limit and the like. As previously noted, part or all of the account data 330 may be included in the behavior/transaction data 310, the product data 320, or the risk database may be configured to implement a separate file for the account data 330.
In addition, the non-financial institution data 300 may also include channel data 340 that indicates the source of the customer behavior/transaction. Non-financial institution channels may include, but are not limited to, the non-financial institution retail outlet, online/mobile or via a call center. As previously noted, part or all of the channel data 340 may be included in the behavior/transaction data 310 or the risk database may be configured to implement a separate file for the channel data 340.
Moreover, the non-financial institution data 300 may include asset and liability data 350. The asset data may include, but is not limited to, deposit balances, credit balances on accounts, devices owned (e.g., cellular telephone(s)) and the like. The liability data may include credit outstanding, credit limits, payment status data, layaway balances, claims and the like.
In addition, the non-financial institution data 300 may include customer data 360 that indicates customer name, personal data, demographics data and any other customer data associated with accounts or products. Customer data 360 may additionally include scores derived from the data in the risk database 100, such as baseline and risk scores and the like. It may also include any risk indicators from data collected in the account data 230, 330 or negative file data 270, 370 regarding a customer or their associated information (e.g., late payment data, bad addresses or the like).
Further, according to specific embodiments, the non-financial institution data 300 may include negative file data 370 which includes identifying data related to historical/known fraud, default or other high risk activities. In specific embodiments, the non-financial institution negative file data 370 may be multi-industry negative file data or the like. Thus, the negative file data 370 may be received from multiple non-financial institutions 40 or from third-party data aggregators 30. It should be noted that in specific embodiments, negative file data 370 may be received from entities that are not otherwise contributors to the risk database 100. Additionally, negative file data 370 includes, but is not limited to, fraudulent activity related to multiple products and/or services and multiple communication channels for delivering the products/services. The negative file data 370 may include, but is not limited to, the name(s) of the high risk individuals and entities (e.g., fraud perpetrators, criminals, rings, suspected terrorist, money launderers, criminal watch lists, defaulters, entities filing legal proceedings to resolve outstanding debt, entities with debt status below investment grade and the like), addresses, telephone numbers, social security numbers, IP addresses, device identifiers/prints, such as Subscriber Identity Module (SIM) number or the like, biometric data, such as fingerprint data, voice data or the like associated with the fraud perpetrators and the like. The negative file data 370 may also indicate if these data elements belong or are associated with a perpetrator(s) or have been illegitimately used by the perpetrator. Additionally, negative file data 370 may include suspicious account data, otherwise referred to as compromised-account data, which includes data related to computer security violators (i.e., hackers), counterfeited accounts or the like. Additionally, according to some embodiments, the suspicious-account data includes data related to fraudulent telephone calls and/or a counter-fraud intelligence platform that provides information related to viruses, trojans, malware and the like, which targets financial institution customers. According to some embodiments, this may include derogatory files from government agencies, including liens, tax defaults, insurance/Medicare fraud, criminal histories and the like. In addition, the negative file data 370 may, in some embodiments, include information regarding defaults, legal proceeding to resolve outstanding debt, and the like.
The non-financial institution data 300 may additionally include counterparty data 380. A “counterparty” is defined herein as the parties that are involved in the transaction with non-financial institution customer(s), such as a seller, buyer, caller, network transmitting the call, emailer, social network friend and the like. Counterparty data 380 may include, but is not limited to, data related to customer transactions or interactions that are specific to the counterparty. Additionally, counterparty data includes identifying characteristics of the counterparties such as, but not limited to, name, location, merchant number, parent company and the like. In some embodiments of the invention, the counterparty data 380 is augmented with data regarding the counterparty that can be obtained from the customer data 260, 360 as well as claims data 290, 390. Additionally, counterparty data 380 may include overall statistics associated with the counterparty that are relevant to risk determination.
The non-financial institution data 300 may also include claims data 390 that includes fraud and non-fraud claims made by the customer or the counterparty. The claims data 390 is across multiple non-financial institution products, multiple non-financial institution channels and multiple different non-financial institution entities.
In some embodiments of risk database 100, financial institution data 200 and non-financial institution data 300 are combined in one database. In these embodiments, data may be organized by customer, transaction, accounts, products or the like, regardless of whether it was sourced from a financial institution or a non-financial institution. In other embodiments, data may not be sourced at product or channel levels, but a product or channel may be derived from at least one of the behavior/transaction data 210, 310, account data 230, 330, asset and liability data 250, 350 and/or customer data 260, 360. In other embodiments, the data is stored by supplier and then combined as needed for analytic purposes.
Referring to
At the second level, represented by the second innermost circle, the centralized risk database receives account/product/channel level data 74. For financial institutions, accounts may include, but are not limited to, checking accounts, savings accounts, loan accounts, investment accounts and the like. Products may include, but are not limited to, checking products, credit card products, debit card products, loan products, online services, telephone services and the like. Channels may include, but are not limited to, retail locations, ATMs, kiosks, call centers, online/websites, including mobile applications and the like. Aggregating transaction/behavior level data 72 across accounts, products, or channels (i.e., account/product/channel level data 74) results in customer/client level data 76.
At the third level, represented by the third innermost circle, the centralized risk database receives customer/client level data 76. As previously noted, a customer includes consumer customers, individuals or joint parties, and business or corporate customers. Aggregating customer/client level data 76 across a given characteristic results in network/segment/industry level data 78.
At the fourth level, represented by the second outermost circle, the centralized risk database receives network/segment/industry level data 78. The network data may be reflected by one or more inter-dependencies or interactions, such as friendship, kinship, financial exchange or other relationships/memberships based upon common interest, common dislike, common beliefs, knowledge or prestige to which a plurality of customers or clients belong. Segment data may be reflected by one or more common characteristics shared by customers or clients. Industry data may be reflected by all of the data within an industry associated with a group of clients. Aggregating customer/client level data 76 across similar characteristics, such as behaviors, geographic locations, interactions, industries or the like results in network/segment/industry level data 78.
At the fifth level, represented by the outermost circle, the centralized database receives population level data 80. The population data reflects the overall population of customers or clients. Aggregating network/segment/industry level data 78 results in population level data 80.
The apparatus 12 includes a computing platform 14 having a memory 17 and at least one processor 19 that is communication with the memory 17. The memory 17 stores customer/segment/counterparty identifying logic/routine 105 that is configured to uniquely identify a customer 18, or customers within a customer segment 22, or a counterparty 21 (i.e., parties with whom a customer transacts or interacts with) from within the data received by the centralized risk database 100 for the purpose of subsequently determining behavioral baseline scoring 16, 23 and 25 and risk scoring 26, 27 and 29 (shown in
The memory 17 additionally stores behavioral baseline scoring logic/routine 106, which is configured to determine customer behavioral baseline scores 16 for a plurality of customers 18; and/or segment behavioral baseline scores 23 for a population/customer segment 22, which indicates how the segment of customers normally behaves from a behavioral perspective; and/or counterparty behavioral baseline scores 25 for a counterparty 21, which indicates how the counterparty normally behaves from a behavioral perspective. The customer behavioral baseline score 16, the segment behavioral baseline score 23 and the counterparty behavioral baseline score 25 define the normal behavior for the customer or the segment of customers or counterparty.
In specific embodiments, the customer behavior baseline score 16, the segment behavioral baseline score 23 and the counterparty behavioral baseline score 25 are based on financial institution data 200 and/or non-financial institution data 300 stored in the centralized risk database 100 (shown in
As such, behavioral baseline scoring logic/routine 106 accesses data, such as financial institution data 200 and/or non-financial institution data 300 or the like to determine the customer behavioral baseline score 16, the segment behavioral baseline score 23 and the counterparty behavioral baseline score 25. For example, the behavioral baseline-scoring logic/routine 106, when calculating a customer behavioral baseline score 16, a segment behavioral baseline score 23, and/or a counterparty behavioral baseline score 25 considers, for each customer, how often and when the customer: uses an ATM; calls a call center; visits a branch location; accesses online banking; writes a check; uses a debit card; uses a credit card; makes a deposit; etc. In addition to frequency information, the behavioral baseline scoring logic/routine 106 may consider the amounts of transactions; location of behaviors; channels and products used; asset and liability balances maintained and the like. The behavioral baseline scoring logic/routine 106 then calculates a behavioral baseline score that represents those considerations and defines what is “normal” or baseline for that particular customer 18, customer segment 22 or counterparty 21.
It should also be noted that multiple behavioral baseline scores 16 can be determined for a customer 18, multiple segment behavioral baseline scores 23 can be determined for the associated customer segment 22 and/or multiple counterparty behavioral baseline scores 25 can be determined for the associated counterparty 21. This is because behavioral baseline scores are behavioral-based; meaning that baseline scores are associated with one or more behaviors, characteristics, traits or the like associated with the customer, segment or counterparty. As such, multiple customer behavioral baseline scores 16 and/or multiple segment behavioral baseline scores 23 and/or multiple counterparty behavioral baseline scores 25 aid in better understanding the behavior of the customer or segment. For example, a behavioral baseline score may be associated with the locations where the customer or segment interacts/transacts and/or persons/entities that the customer or segment transacts with. A further example includes customer behavioral baseline scores and/or segment scores and/or counterparty scores associated with customer deposits and/or withdrawals. Such deposit-associated and/or withdrawal-associated scores provide insight into changes in income; whether the customer is liquidating assets, withdrawals in excess of account balance across multiple financial institutions and the like. Further, a comprehensive or overall behavioral baseline score may be determined for a customer 18, a customer segment 22, or a counterparty 21 that takes into account all of the customer's/customer segment's/counterparty's behaviors, characteristics, traits and the like.
Additionally, behavioral baseline scoring logic/routine 106 is configured to determine baseline deviations 31 from the customer behavioral baseline scores 16 and/or segment behavioral baseline scores 23 and/or counterparty behavioral baseline scores 25. According to specific embodiments, baseline deviations 31 may be configured to be based on a single event/transaction, or a series or combination of events/transactions. For example, a withdrawal in excess of a baseline withdrawal amount for the particular individual/customer may define a baseline deviation 31, or a certain number of withdrawals, in excess to the individual/customer's baseline number of withdrawals, over a designated period, may constitute a baseline deviation 31. In addition, in certain embodiments, in order to ensure that timely corrective actions occur, the events/transactions associated with a behavioral baseline deviation may be determined and reported to the behavioral baseline scoring logic/routine 106 in real-time or near-real-time to the occurrence of the deviation; and/or in periodic batch file processing. It should also be noted that deviations may include negative deviations, i.e., deviations that increase risk and negatively impact the behavioral baseline scores 16, 23 and 25 and positive deviations, i.e., deviations that decrease risk and positively impact the behavioral baseline scores 16, 23 and 25.
Additionally, apparatus 12 includes a communication capability 113 that is configured to communicate risk scores (shown in
Additionally, the communications capability 113 includes risk alert logic/routine 114 that is configured to automatically generate and initiate communication of risk score alerts 28 to predetermined entities upon determination of a predefined threshold, or changes in customer risk score 26 (shown in
In addition, the communications capability 113 stores third-party query logic/routine 115 that is configured to provide for receipt of third-party deviation queries 35, which allow for a third-party, such as a financial institution or non-financial institution, e.g., a merchant or the like, to access system 10, and specifically access third-party query logic/routine 115 to determine if an event/behavior associated with a customer is a deviation from the norm (i.e., a deviation from the customer's baseline score or the like). Based on the determination, a query response 37 is communicated to the third-party, which serves to notify the third-party of the verification/non-verification of the deviation. In addition, the third-party query logic/routine 115 may be configured to receive baseline score queries 39 and/or risk score queries 41, from customers, counterparties, financial institutions, or non-financial institutions, which, in response, return a query response 37 that includes the requested baseline score 16, 23 or 25 or requested risk score 26, 27 or 29. In some embodiments of the invention, a third-party request for a baseline score or a risk score initiates periodic transmissions of those scores to the third-party (e.g., request a score at account opening and receive monthly updates). In other embodiments, the third-party query logic/routine 115 is configured to receive customer profile queries 43, which are configured to cause the processor 19 to query the customer data files 260 and 360 and the negative file data 270 and 370 to confirm a customer's personal information and other customer criteria is legitimate and up-to-date.
In additional embodiments, communications capability 113 may be configured to communicate notification of updates to negative file data 270 and/or 370 to predetermined entities upon determination of a negative file update. In still further additional embodiments, the communications capability 113 may be configured to communicate notification of suspicious activity to predetermined entities. Suspicious activity may include, but is not limited to, when a customer's personal data and/or financial data appear within negative file data 270 or 370 (e.g., their telephone number); when there is a deviation in the customer's risk score 26; accounts are opened or closed in the customer's name at financial or non-financial institutions as recorded in account data 230 and 330; biometric data provided does not match biometrics on file for the customer 18; and the like.
In some embodiments of the invention, the customer or counterparty may be required to indicate consent to have their risk scores or behavioral baseline scores shared with a third-party. Additionally, in other embodiments of the invention, the third-party may be required to demonstrate that they meet the requirements for obtaining these scores based upon legal and regulatory requirements. In other embodiments of the invention, the third-party may be required to demonstrate that they have met the predefined requirements established by the company (or companies) managing the risk database 100, the behavioral baseline scores 16, 23 or 25, behavioral baseline deviation 31, the risk scores 26, 27 or 29, the risk alert logic/routine 114 and or the third-party query logic/routine 115.
The risk alert logic/routine 114 and the third-party query logic/routine 115 may be configured to communicate the alerts 28 or 33 or the query response 37 via a chosen communication channel, such as letter, email, Short Message Service (SMS)/text, voicemail or the like. Since most queries and alerts will be communicated to businesses, financial institutions and non-financial institutions, in many instances the queries and/or alerts will be configured to be communicated electronically either in real-time, near-real-time or periodic batch files to the business' system, database or the like. These business-to-business communications can include one or multiple queries and/or alerts pertaining to one or multiple customers, segments or counterparties.
In certain embodiments of the invention, when new/emerging risk patterns 38 are identified, the probability to manage these new risks are also identified and shared with various businesses who are customers of the risk pattern data 34 or the risk database 100. Additionally, in some embodiments, the emerging risk pattern 38 may provide one or all of the following: probability of incurring a gross or net loss associated with new/emerging risk; means to identify the risk pattern and/or recommendations regarding how to prevent transactions or combinations of behaviors/transactions associated with the risk (vs. flagging them for further evaluation). The communication of these new or emerging risk patterns 38 to the appropriate financial and non-financial institutions may be managed via communications capability 113 (shown in
Additionally, the memory 17 of apparatus 12 stores risk score logic/routine 108 that is configured to determine a customer risk score 26 for customers 18, a segment risk score 27 for customer segment 22 and/or a counterparty risk score 29 for counterparties 19. The customer risk score and/or segment risk score and/or counterparty score provides an indication of the likelihood that the customer, the segment of customers or the counterparty represents a risk that is likely to result in a financial loss, such as likelihood to default, perpetrate a fraud in the future or the likelihood that the counterparty, customer or segment is susceptible to fraud or default in the future. According to specific embodiments, the customer risk score 26 or segment risk score 27 or counterparty risk score 29 may be based off of risk patterns determined from financial institution data 200, such as, but not limited to, behavior/transaction data 210 (shown in
The customer and counterparty risk scores 26, 29, when compared to segment risk scores 27, can tell a company whether a customer represents an average, above average or below average risk of loss. In some embodiments, the score may include patterns related to the ability to detect a risky transaction, or combination of transactions, or traits in process, which if detected could prevent or mitigate the risk event. In some embodiments, the segment risk score 27 provides for identifying locations, zip codes, merchants and the like that have above average risk (e.g., default, fraud, etc.) rates.
Optionally, memory 17 of apparatus 12 may store risk health logic/routine 120 that is configured to determine a company risk health indicator 41, industry-wide risk health indicator 42 and/or sector risk health indicator 44 for a sector of an industry, examples of sectors include specific businesses within the industry (e.g., luxury auto sector of the auto industry). The risk health indicator, which may be configured as a score or the like, provides an indication of how well the industry, sector of the industry or company is managing risk, such as fraud, credit, money laundering or the like or, conversely, how poorly the industry, sector of the industry or company is doing in not managing risk. Additionally, according to specific embodiments, the risk health indicator 41, 42 and/or 44 provides for identifying points of compromise, such as ATMs, retailers, processors or the like, which have above average fraud rates indicative of having been compromised/hacked. In additional embodiments, the risk health indicator 41, 42 and/or 44 provides for identifying locations, zip codes, merchant locations and the like that have above average risk (e.g., default, fraud, etc.) rates.
Turning the reader's attention to
The monitored data 52 may also include linking data 55 that links behaviors/transactions to a customer, such as personal identifiers, e.g., name, address, social security number or the like. Additionally, according to specific embodiments, the monitored data 52 may also include emerging data, such as biometric data 64, including voice, fingerprint and the like. In some embodiments, the personal linking data 55 and biometrics data 64 are found within the risk database 100 in the customer data 260 and/or 360. The suspicious activity monitoring logic/routine 126 monitors customers' customer data 260, 360; account data 230, 330 and behavior/transaction data 210, 310, for suspicious activity 68. Suspicious activities 68 include, but are not limited to, when a customer's personal data and/or financial data appear within negative file 270 or 370 (e.g., their telephone number); when there is a deviation in the customer's risk score 26; accounts are opened or closed in the customer's name at financial or non-financial institutions as recorded in account data 230 and 330; biometric data provided does not match biometrics on file for the customer 18; and the like.
The suspicious activity monitoring logic/routine 126 may further be configured to receive identity misappropriation queries 65 from financial institution, non-financial institution entities and/or customers, and determine whether a queried transaction, behavior, person or entity represents a likely identity misappropriation incident. The suspicious activity monitoring logic/routine 126 may rely on any of the monitored data 52 to determine if the queried transaction, behavior, person or entity represents a likely identity misappropriation incident. Based on the results of the query, a response may be communicated to the querying party and/or other parties as dictated by the nature of the query, the likelihood of the identity misappropriation incident or the like. Further, the suspicious activity monitoring logic/routine 126 may further be configured to receive identity validation queries 67 from financial institution, non-financial institution entities and/or customers, and validate the identity of a person or entity identified in the query. The suspicious activity monitoring logic/routine 126 may rely on any of the monitored data 52 to validate the identity of the queried person or entity. Based on the results of the validation, a response may be communicated to the querying party and/or other parties that serve to validate or repudiate the identity of the person or entity.
Based on the occurrence of a suspicious activity 68, the logic/routine 126 may, according to specific embodiments, generate and communicate a suspicious activity alert 69 to one or more designated entities, such as financial institutions, the customer, non-financial institutions or the like. Additionally, according to further specific embodiments, the suspicious activity monitoring logic/routine 126 may be configured to generate and communicate suspicious activity reports 73, which may be communicated to designated entities, such as financial institutions, non-financial institutions, customers or the like. Customer review of such reports provides for verification of the compromising event or data element.
In certain embodiments of the invention, the suspicious activity reports 73 also fulfill the need to supply customers/clients with the data that is used to detect a suspicious activity, and create their behavioral baseline scores and/or their risk scores. Additionally, in some embodiments, upon receipt of such reports, should a customer identify an error in the data reported, they can work with either the supplier of the data to correct it, or with the entity managing the risk database 100.
Based on the confirmation of an identity misappropriation incident 71 associated with identified suspicious activity 68, the logic/routine 126 may, according to specific embodiments, generate and communicate an identity misappropriation alert 72 to one or more designated entities, such as financial institutions, the customer, non-financial institutions or the like. Additionally, according to further specific embodiments, the suspicious activity monitoring logic/routine 126 may be configured to generate and communicate identification misappropriation reports 75, which may be financial institutions, non-financial institutions, customers or the like.
The system 10 includes memory 17, which may comprise volatile and non-volatile memory, such as read-only and/or random-access memory (RAM and ROM), EPROM, EEPROM, flash cards, or any memory common to computer platforms. Further, memory 17 may include one or more flash memory cells, or may be any secondary or tertiary storage device, such as magnetic media, optical media, tape, or soft or hard disk.
Further, system 10 also includes processor 19, which may be an application-specific integrated circuit (“ASIC”), or other chipset, processor, logic circuit, or other data processing device. Processor 19 or other processor such as ASIC may execute an application programming interface (“API”) 40 that interfaces with any resident programs, such as the risk evaluating module 400 and related applications/routines and/or logic or the like stored in the memory 17 of the system 10.
Processor 19 includes various processing subsystems 50 embodied in hardware, firmware, software, and combinations thereof, that enable the functionality of system 10 and the operability of the system on a network. For example, processing subsystems 50 allow for initiating and maintaining communications and exchanging data with other networked devices. For the disclosed aspects, processing subsystems 50 of processor 19 may include any subsystem used in conjunction with the risk evaluating module 400 or the like or subcomponents or sub-modules thereof.
System 10 additionally includes communications module 60 embodied in hardware, firmware, software, and combinations thereof, that enables communications among the various components of the system 10, as well as between the other devices in the network. Thus, communications module 60 may include the requisite hardware, firmware, software and/or combinations thereof for establishing a network communication connection. It should be appreciated that the communications module 60 is the mechanism through which subscribers to various services provided by embodiments of the present invention can submit queries to the system 10. It should also be appreciated that the communications module 60 is the mechanism through which embodiments of the present invention sends alerts/reports/scores/data to configured recipients and the like.
The memory 17 includes risk evaluating module 400 that is executable by processor 19. The risk evaluating module 400 receives data 200 and 300. As previously discussed, the financial institution data 200 may include, but is not limited to, behavior/transaction data 210, product data 220, account data 230, channel data 240, asset & liability data 250, customer data 260, negative file data 270, counterparty data 280 and claims data 290. Further, the non-financial institution data 300 may include, but is not limited to, behavior/transaction data 310, product data 320, account data 330, channel data 340, asset & liability data 350, customer data 360, negative file data 370, counterparty data 380 and claims data 390.
The risk evaluating module 400 includes a plurality of logic/routines configured to assess, manage and mitigate risk based on use of the data collected in the centralized risk database 100. The logic/routines shown in
The risk evaluating module 400 further includes previously described behavioral baseline scoring logic/routine 106. The behavioral baseline scoring logic/routine 106 generates one, and in many instances multiple, behavioral baseline score(s) for individual customers, or segments of customers or counterparties. The behavioral baseline score defines the normal transaction behavior for a customer or a segment of customers and may be customer-behavior or customer-characteristic specific. According to specific embodiments, the behavioral baseline scoring logic/routine 106 is configured to access financial institution data 200, and, in some embodiments, the non-financial institution data 300 to determine the behavioral baseline score. In specific embodiments, the behavioral baseline scoring logic/routine 106 is configured to calculate/determine a behavioral baseline score based on a plurality of transaction customer-specific parameters, including but not limited to, how often and when the customer: uses an ATM; calls a call center; visits a branch location; accesses online banking; writes a check; uses a debit card; uses a credit card; makes a deposit; the amounts of the related transactions; cross-channel purchasing behaviors, etc. The behavioral baseline scoring logic/routine 106 then calculates a behavioral baseline score that represents those considerations and defines what normal and abnormal behaviors are for a customer.
The behavioral baseline scoring logic/routine 106 is further configured to determine positive or negative deviations from the baseline score and provide alerts based on the deviations. According to specific embodiments, risk deviations may be configured to be based on a single event/transaction, or a series of events/transactions. Thus, a deviation may be defined as a predetermined degree of deviation from the behavioral baseline score or the like. It should also be noted that deviations from the baseline may include negative deviations, (i.e., deviations that increase risk) and positive deviations (i.e., deviations that decrease risk).
Further, risk evaluating module 400, according to specific embodiments, includes risk score logic/routine 108 that is configured to determine one or more risk scores for customers, segments or populations of customers and/or counterparties. The risk score and/or segment risk score and/or counterparty risk score provides an indication of the likelihood that the customer, the segment of customers or the counterparty represents a risk that is likely to result in a financial loss, such as likelihood to default, perpetrate a fraud in the future, be involved in a financial crime like terrorist financing or money laundering and the like. In some embodiments, it may also indicate the likelihood that the counterparty, customer or segment is susceptible to become a victim of fraud, default or other risk in the future. A customer or counterparty may have multiple risk scores (e.g., a risk score for fraud; a risk score for credit loss; a risk score for money laundering, an overall risk score and the like). The risk score is based upon risk pattern data 34 which identifies risky behaviors/transactions, patterns and combinations thereof.
According to specific embodiments, the risk scores may be based on risk patterns based off of financial institution data 200. In alternate embodiments, the risk scores may be additionally based on risk patterns based off of non-financial institution data 300. In further embodiments of the invention, the risk scores may be based on financial institution negative file data 270, and optionally non-financial institution negative file data 370 to incorporate history of risk and any negatives associated with customer data (e.g., incorrect telephone number, high risk zip code or the like).
The risk score logic/routine 108 may be further configured to assign customers or groups of customers to segments based on their risk score. For example, according to specific embodiments, the risk scores may be based on a scale of one to ten, where one is the lowest risk and ten is the highest risk. The risk score logic/routine 108 may be configured to assign customers having a risk score between one and three into a low risk segment/group. This low risk group's behaviors are not considered high risk, nor are they associated with any high risk companies or individuals. There is a low chance that customers in the low risk segment will behave in such a manner such that those doing business with them will lose money due to fraud, default or other type of risk. In some embodiments of the invention, these customers are assigned a low risk score because their financial behavior is highly predictable, rarely deviating from their behavioral baseline score as calculated by the behavioral baseline scoring logic/routine 106.
The risk score logic/routine 108 may be further configured to assign customers having a risk score between eight and ten to a high risk group, indicating those who do business with these people or entities have an above average risk of losing money in these business transactions. The high risk group may include customers who engage in multiple high risk activities (e.g., pay bills late, associate with known perpetrators of financial crimes, and make large number of cash advances against credit cards to cover withdrawals in excess of account balance, etc.). The high risk group may also include customers that have committed fraud or defaulted in the past. The high risk group may also include customers who have highly variable behaviors which make one or more behavioral baseline scores unreliable and not predictive.
The risk evaluating module 400, according to some embodiments, also includes previously described risk alert logic/routine 114. The risk alert logic/routine 114 generates and communicates risk score alerts and/or risk deviation alerts to the appropriate financial institution entities, non-financial institution entities or customers based on a predetermined increase or decrease in risk score, a predetermined level of deviation (positive or negative) and/or a specific deviation event or combination of deviation events.
Additionally, the risk evaluating module 400, according to some embodiments, also includes previously described third party query logic/routine 115. The third party query logic/routine 115 is configured to receive deviation queries, risk score queries or behavioral baseline score queries from third parties and determine whether behaviors or events exhibited by customers at the third party are deviations from the norm (i.e., deviations from the behavioral baseline score) or determine the current risk score or behavioral baseline score and, based on the determination, communicate query responses back to the third party. In other embodiments, the third party query logic/routine 115 is configured to look at the customer data 260 and 360 and the negative file data 270 and 370 to confirm the customer's personal information and is legitimate. In some embodiments, the third party query logic/routine 115 also sets up and executes ongoing refreshes of risk scores and behavioral baseline scores on a periodic basis to third parties.
According to some embodiments, the risk-evaluating module 400 also includes previously described risk pattern analysis logic/routine 118. The risk pattern analysis logic/routine 118 monitors the collected data, identifies a known risk or a new/emerging type of risk, and generates risk pattern reports and/or prompts risk pattern alerts. The known risk or a new/emerging risk type is identified by analyzing behavior/transaction data 210, 310; claims data 290, 390; and/or the negative file data 270, 370. In some embodiments of the invention, at least one of the following data elements are also included in the detection of new/emerging risk patterns: product data 220, 320; account data 230, 330; channel data 240, 340; asset and liability data 250, 350; customer data 260, 360 and counterparty data 280, 380. According to specific embodiments, the risk pattern analysis logic/routine 118 is configured to generate industry-wide reports, as well as reports for individual financial institutions or non-financial institutions. In addition to pattern reporting, risk pattern analysis logic/routine 118 may be further configured to prompt generation and communication of risk pattern alerts to designated entities who can then take appropriate action. For example, if risk pattern data shows high correlation of fraud activity coming from customers who take out cash advances against credit cards while concurrently withdrawing in excess of account balance, their checking accounts, designated entities may receive an alert/report outlining the new risk pattern and, in some embodiments, the probability of loss and/or recoverability associated with this risk pattern.
Further embodiments of the risk evaluating module 400 include previously mentioned risk health logic/routine 120 that is configured to determine an industry-wide risk health indicator and/or risk health indicator for a segment of an industry, examples of segments, include luxury autos (auto industry); extended stay hotels (lodging industry); credit unions in Ohio (versus all of the United States financial institutions) or the like. The risk health indicator, which may be configured as a score or the like, provides an indication of how well the industry, segment of the industry or customer is managing risk (e.g., detecting, preventing, mitigating, recovering, etc.).
According to other specific embodiments, the risk evaluating module 400, leveraging data from the risk database 100, also includes economic-trends analysis logic/routine 122. The economic-trends analysis logic/routine 122 monitors the collected data, identifies trends beyond that of fraud/risk which relate to economic health and generates reports. In some embodiments of the invention, the economic-trends analysis logic/routine 122 may include tools to monitor market risk. In other embodiments of the invention, the economic-trends analysis logic/routine 122 may generate historical economic activity reports and/or economic forecasts at segment, industry and geographic levels.
According to further specific embodiments, the risk evaluating module 400 also includes previously described suspicious activity monitoring logic/routine 126. As noted, the suspicious activity monitoring logic/routine 126 monitors customers' transactions, accounts and personal information and sends identity-misappropriation alerts when suspicious behavior is identified. The suspicious activity monitoring logic/routine 126, because it has access to all of the data 200 and 300 in the centralized risk database 100, provides more comprehensive protection than currently employed identity-misappropriation prevention systems provided by credit bureaus, which are generally limited to credit products/data and do not include credit card transaction data. In specific embodiments, the suspicious activity monitoring logic/routine 126 is configured to monitor transactions and asset/liability accounts and balances across multiple products and multiple financial institutions, including deposit and investment transactions and balances, which are not generally reported to a credit bureau.
According to still further embodiments, the risk evaluating module 400 may also include risk-report logic/routine 130. The risk-report logic/routine 130 provides risk reports that include an individual's, a business' or a segment of the business' history of risk/fraud. For example, according to certain embodiments, risk reports may be configured to be similar to credit reports, except risk reports emphasize risk-related information. Risk reports may be used to develop an identity score or other identity authentication capabilities based upon the data collected regarding their financial behaviors, demographics and non-financial behaviors (e.g., calling behavior; Internet surfing behavior and the like).
According to other specific embodiments, the risk evaluating module 400 also includes a target marketing logic/routine 132. The target marketing logic/routine 132 is configured to monitor the collected data, identify customers who meet specific risk, behavioral and/or likely profitability specifications and generate target marketing lists or reports. The target marketing logic/routine 132 can also generate segmentation models for the purposes of marketing to customers based on their assets, net worth, behaviors, likely profitability and/or risk attributes.
Moreover, in other embodiments, the risk evaluating module 400 may also include recovery logic/routine 134. The recovery logic/routine 134 is configured to leverage the financial information data and the non-financial institution data in recovery activities, such as providing data and analytic support to the legal process, identifying parties involved in the risk event, recovering lost funds from appropriate parties and the like.
At Event 820, data is received in the risk database 100 from one or more third party data aggregators 30. As provided above, the data aggregators may provide any and/or all of the same types of data provided by the financial institutions and/or the non-financial institution entities. At Event 830, non-financial institution data 300 is received from non-financial institutions. As provided above, non-financial institution data may include behavior/transaction data 310, product data 320, account data 330, channel data 340, asset and liability data 350, customer data 360, negative file data 370, counterparty data 380 and claims data 390.
At Event 840, negative file data 270 and 370 are received from multiple financial institutions, non-financial institutions, data aggregators and the like to create or update the negative file. As previously noted, the negative file may include names of high risk entities (e.g., fraud perpetrators, criminals, defaulters, etc.), as well as addresses, telephone numbers, social security numbers, tax identification numbers, IP addresses, device identifiers, biometric data that have been associated with high risk individuals or proven to be counterfeit, and the like.
Next, at Event 850, the risk evaluating module 400 receives data feeds from, or otherwise accesses, the risk database that includes data collected from multiple financial institutions, data aggregators, and non-financial institutions. The data may include, but is not limited to, the financial institution data 200 and the non-financial institution data 300. The data 200 and 300 may be downloaded periodically, or on a predetermined schedule, or on an as-needed basis, or the risk evaluating module 400 may be configured to receive real-time feeds of the data 200 and 300.
Next, at Event 860, the behavioral baseline scoring logic/routine 106 calculates or updates a behavioral-based behavioral baseline score for each customer and/or customer segments and/or counterparties and for one or more behaviors based on the data provided in centralized risk database 100. For example, to determine a behavioral-based behavioral baseline score for a customer, the behavioral baseline scoring logic/routine 106 may filter and/or search the risk database 100 to determine which financial institutions are associated with the customer and then identify the accounts related to the customer within each financial institution. In addition, the behavioral baseline scoring logic/routine 106 may search the transactional data associated with the identified customer to identify debit patterns, deposit patterns, debit-card-purchase patterns, wire-transfers patterns, cellular telephone calling patterns, internet surfing patterns and the like. The behavioral baseline scoring logic/routine 106 develops a behavioral baseline scores for the customers, customer segments and/or counterparties based on the identified patterns.
At Event 870, the risk score logic/routine 108 calculates risk scores for each customer and/or customer segment and/or counterparty based on the data in the centralized risk database 100. According to some embodiments, the risk score logic/routine 108 monitors the customer's data for risk pattern data 34 and then calculates the customer's risk score based, at least in part, on whether any risk pattern data 34 were identified, the mix and frequency of the risk pattern data 34 and the probability of loss associated with each risk pattern data 34 identified.
At Event 880, the network building logic/routine 102 is executed to format and correlate the data 200 and 300, as well as the behavioral baseline scores and risk scores, and then arranges the data into the integrated risk and customer data network 500 such that the data 200, and 300 and the baseline and risk scores are organized according to customer/customer segment, counterparty or the like. In some embodiments of the invention, integrated risk and customer data can also organize data 200 and 300 and, where appropriate the behavioral baseline and risk scores, by other defining traits such as product, channel, geography, network and the like.
At Event 920, the customer transaction data is accessed to monitor customer risk. In specific embodiments, accessing further includes determining one or more behavioral baseline scores for a customer, a customer segment or counterparty based at least in part on the transaction data. In such embodiments, accessing may further include determining one or more customer, customer segment or counterparty risk scores based on the transaction data and asset data, as well as risk patterns within a customer's/customer segment's/counterparty's profile of behaviors. In further specific embodiments, accessing further includes accessing the financial institution data, including deposit transactions, to monitor for suspicious activities which may be associated with identity misappropriation incidents. In still further embodiments, accessing may include identifying an emerging risk type based on one or more of the financial institution data and the negative activity and/or claims data.
At Event 930, one or more risk management actions are initiated based on the monitored risk. In specific embodiments of the invention, risk management action may include initiating generation and communication of at least one of risk alerts, risk deviation alerts, risk pattern alerts, suspicious activity alerts, identity misappropriation alerts or associated reports or updates based on the behavioral baseline score, risk score, risk patterns, suspicious activity, identity misappropriation, economic trend, recovery action or the like.
Referring to
At Event 1020, the customer asset and customer liability data are accessed to monitor customers' risk. In specific embodiments, accessing further includes determining one or more behavioral baseline scores for a customer, a customer segment or counterparty based at least in part on the asset data. In such embodiments, accessing may further include determining one or more customer, customer segment or counterparty risk scores associated with a risk type and based on the known or existing risk patterns associated with the financial institution data, such as transaction data and asset and liability data or the like. In further specific embodiments, accessing further includes accessing the financial institution asset data, including deposit and investment balances, to monitor for suspicious activity potentially associated with identity misappropriation incidents. In still further embodiments, accessing may include identifying an emerging risk type based on one or more of the financial institution asset or liability data and the negative activity data and/or claims data.
At Event 1030, one or more risk management actions are initiated based on the monitored risk. In specific embodiments of the invention, risk management action may include initiating generation and communication of at least one of risk alerts, risk deviation alerts, risk pattern alerts, suspicious activity alerts, identity misappropriation alerts or associated updates or reports based on the behavioral baseline score, risk score, risk patterns, identity misappropriation or the like.
Thus, present embodiments herein disclosed provide for a comprehensive centralized risk database that includes financial institution data collected from multiple different financial institutions and across multiple different products/services offered by the financial institutions. In addition, the risk database includes credit data as provided by one or more data aggregators, such as CRAs and financial institutions or the like; data from non-financial institutions, such as retailers, utilities (e.g., telephone companies, ISPs and the like); and comprehensive risk activity data. A data aggregator may provide non-financial and/or financial data to the risk database. The comprehensive risk database is relied upon to manage risk, such as by providing for behavioral baseline scoring, baseline deviation scoring, risk scoring, risk pattern analysis, monitoring suspicious activity potentially associated with identity misappropriation incidents and the like.
While the foregoing disclosure discusses illustrative embodiments, it should be noted that various changes and modifications could be made herein without departing from the scope of the described aspects and/or embodiments as defined by the appended claims. Furthermore, although elements of the described aspects and/or embodiments may be described or claimed in the singular, the plural is contemplated unless limitation to the singular is explicitly stated. Additionally, all or a portion of any embodiment may be utilized with all or a portion of any other embodiment, unless stated otherwise.
While certain exemplary embodiments have been described and shown in the accompanying drawings, it is to be understood that such embodiments are merely illustrative of and not restrictive on the broad invention, and that this invention not be limited to the specific constructions and arrangements shown and described, since various other changes, combinations, omissions, modifications and substitutions, in addition to those set forth in the above paragraphs are possible. Those skilled in the art will appreciate that various adaptations and modifications of the just described embodiments can be configured without departing from the scope and spirit of the invention. Therefore, it is to be understood that, within the scope of the appended claims, the invention may be practiced other than as specifically described herein.
Claims
1. An apparatus for risk assessment and management, the apparatus comprising:
- a computing platform including at least one processor and a memory;
- a risk database stored in the memory and configured to receive directly, from a plurality financial institutions, on an ongoing basis, customer transaction data and customer account data associated with customers of the financial institutions, and counterparty transaction data, wherein the counterparty transaction data is associated with counterparties that are entities with whom the customers transact; and
- a risk evaluation module stored in the memory, executable by the processor and configured to monitor the data in the risk database to assess risk associated with customers, segments of customers and the counterparties and initiate one or more risk management actions based on the risk associated with the customers, the segments of customers and the counterparties, wherein the risk evaluation module includes, a behavioral baseline scoring routine configured to (1) determine behavioral baseline scores for (i) the customers, (ii) the segments of customers and (iii) the counterparties based at least in part on the customer transaction data, customer account data and the counterparty transaction data, including frequency of transactions, frequency of use of financial institution channels, transaction amounts and account balances, wherein each behavioral baseline score is customer-specific, segment of customers-specific or counterparty-specific and indicates normal risk in terms of financial transaction behavior for the customer, the segment of customers, and the counterparty, and (2) determining, through monitoring of the customer transaction data and the counterparty transaction data, a behavioral baseline score deviation, wherein the behavioral baseline score deviation indicates either a negative deviation of the behavioral baseline score indicating potentially risk inducing behavior or a positive deviation of the behavioral baseline score indicating potentially risk reducing behavior, and a risk-alert routine configured to generate and initiate communication of an alert associated with the behavioral baseline score deviation.
2. The apparatus of claim 1, wherein the risk database is further configured to receive, from the plurality of financial institutions, at least one of product data, account data, channel data or customer data.
3. The apparatus of claim 1, wherein the risk database is further configured to receive, from the plurality of financial institutions, at least one of asset data or liability data.
4. The apparatus of claim 1, wherein the risk database is further configured to receive, from the plurality of financial institutions, negative data.
5. The apparatus of claim 1, wherein the risk database is further configured to receive, from the plurality of financial institutions, claims data.
6. The apparatus of claim 1, wherein the risk database is further configured to receive, from one or more non-financial institution entities, non-financial institution data.
7. The apparatus of claim 6, wherein the risk database is further configured to receive the non-financial institution data, wherein the non-financial institution data includes one or more of transaction data, product data, account data, channel data, customer data, negative data, counterparty data, asset and liability data or claims data.
8. The apparatus of claim 1, wherein the risk evaluation module further comprises a risk pattern analysis routine configured to identify an emerging risk type based on at least the customer transaction data or the counterparty transaction data.
9. The apparatus of claim 8, wherein the risk evaluation module further comprises a risk scoring module configured to determine a risk score for the customers, the segments of customers and the counterparties, wherein the risk score is associated with one or more risk types and is based on risk patterns and the customer transaction data or counterparty transaction data, wherein the risk score indicates a likelihood of a negative financial impact when doing business with an associated customer, segment of customers or counterparty based on one or more specific types of risk.
10. The apparatus of claim 1, wherein the risk evaluation module further comprises an identity monitoring routine configured to monitor the customer transaction data for suspicious activity potentially associated with an identity misappropriation incident.
11. A method for risk assessment and management, the method comprising:
- receiving directly from a plurality of financial institutions, on an ongoing basis, at a risk database stored in computing device memory, customer transaction data and customer account data associated with customers of the financial institutions, and counterparty transaction data associated with counterparties that are entities with whom the customers transact;
- monitoring, by a computing device processor, the customer transaction data, customer account data and the counterparty transaction data to assess risk associated with the customers, segments of customers and the counterparties by (1) determining behavioral baseline scores for (i) the customers, (ii) the segments of customers, and (iii) the counterparties based at least in part on the customer transaction data, customer account data and the counterparty transaction data, including frequency of transactions, frequency of use of financial institution channels, transaction amounts and account balances, wherein each of the behavioral baseline scores is customer-specific, segment of customers-specific or counterparty-specific and indicates normal risk in terms of financial transaction behavior for the customer, the segment of customers and the counterparty, and (2) determining a behavioral baseline score deviation, wherein the behavioral baseline score deviation indicates either a negative deviation of the behavioral baseline score indicating potentially risk inducing behavior or a positive deviation of the behavioral baseline score indicating potentially risk reducing behavior; and
- initiating, by a computing device processor, one or more risk management actions based on the risk associated with the customers including generating and initiating communication of an alert associated with the behavioral baseline score deviation.
12. The method of claim 11, further comprising receiving, at the risk database stored in the computing device memory, at least one of product data, account data, channel data or customer data associated with the plurality of financial institutions and wherein monitoring further comprises monitoring, by the computing device processor, the at least one of product data, account data, channel data or customer data to assess the risk.
13. The method of claim 11, further comprising receiving, at the risk database stored in the computing device memory, at least one of asset data or liability data associated with the plurality of financial institutions and wherein monitoring further comprises monitoring, by the computing device processor, the at least one of the asset data or the liability data to assess the risk.
14. The method of claim 11, further comprising receiving, at the risk database stored in the computing device memory, negative data associated with the plurality of financial institutions and wherein monitoring further comprises monitoring, by the computing device processor, the negative data to assess the risk.
15. The method of claim 11, further comprising receiving, at the risk database stored in the computing device memory, claims data associated with the plurality of financial institutions and wherein monitoring further comprises monitoring, by the computing device processor, the claims data to monitor the customer's risk.
16. The method of claim 11, further comprising receiving, at the risk database stored in the computing device memory, non-financial institution data associated with one or more non-financial institution entities.
17. The method of claim 16, wherein receiving the non-financial institution data further comprises receiving, at the risk database stored in the computing device memory, non-financial institution data, wherein the non-financial institution data includes one or more of transaction data, product data, account data, channel data, customer data, negative data, counterparty data, asset and liability data, or claims data.
18. The method of claim 11, further comprising identifying, by a computing device processor, an emerging risk type based at least in part on the customer transaction data or the counterparty transaction data.
19. The method of claim 18, further comprising determining, by a computing device processor, a risk score for the customers, the segments of customers and the counterparties, wherein the risk score is associated with one or more risk types and is based on risk patterns and the customer transaction data or counterparty transaction data, wherein the risk score indicates a likelihood of a negative financial impact when doing business with an associated customer, segment of customers or counterparty based on one or more specific types of risk.
20. The method of claim 11, wherein monitoring further comprises monitoring, by the computing device processor, at least the customer transaction data to identify suspicious activities potentially associated with identity misappropriation incidents.
21. A non-transitory computer-readable medium storing computer readable instructions executed by a computer causes the computer to perform the steps of:
- receiving directly from a plurality financial institutions, on an ongoing basis, customer transaction data and customer account data associated with customers of the financial institutions, and counterparty transaction data associated with counterparties that are entities with whom the customers transact;
- monitoring the customer transaction data, the customer account data and the counterparty transaction data to assess risk associated with the customers, segments of customers and the counterparties by causing the computer to (1) determine behavioral baseline scores for (i) the customers, (ii) the segments of customers and (iii) the counterparties based at least in part on the customer transaction data, the customer account data and the counterparty transaction data, including frequency of transactions, frequency of use of financial institution channels, transaction amounts and account balances, wherein each of the behavioral baseline scores is customer-specific, segment of customers-specific or counterparty-specific and indicates normal risk in terms of financial transaction behavior for the customer, the segment of customers and the counterparty, and (2) determine a behavioral baseline score deviation, wherein the behavioral baseline score deviation indicates either a negative deviation of the behavioral baseline score indicating potentially risk inducing behavior or a positive deviation of the behavioral baseline score indicating potentially risk reducing behavior; and
- initiating one or more risk management actions based on the risk associated with the customers including generate and initiate communication of an alert associated with the behavioral baseline score deviation.
22. The computer readable medium of claim 21, wherein the step of receiving further comprises receiving, from the plurality of financial institutions, at least one of product data, account data, channel data or customer data and wherein the step of monitoring further comprises monitoring the at least one of product data, account data, channel data or customer data to assess the risk.
23. The computer readable medium of claim 21, wherein the step of receiving further comprises receiving, from the plurality of financial institutions, at least one of asset data or liability data, and wherein the step of monitoring further comprises monitoring the at least one of the asset data or the liability data to assess the risk.
24. The computer readable medium of claim 21, wherein the step of receiving further comprises receiving, from the plurality of financial institutions, negative data and wherein the step of monitoring further comprises monitoring the negative data to assess the risk.
25. The computer readable medium of claim 21, wherein the step of receiving further comprises receiving, from the plurality of financial institutions, claims data and wherein the step of monitoring further comprises monitoring the claims data to assess the risk.
26. The computer readable medium of claim 21, wherein the step of receiving further comprises receiving, from a plurality of non-financial institutions, non-financial institution data and wherein the step of monitoring further comprises monitoring the non-financial institution data to assess the risk.
27. The computer readable medium of claim 25, wherein the step of receiving further comprises receiving the non-financial institution data, wherein the non-financial institution data includes one or more of transaction data, product data, account data, channel data, customer data, negative data, counterparty data, asset and liability data, or claims data.
28. The computer readable medium of claim 21, wherein the computer readable instructions executed by the computer causes the computer to perform the further step of identifying an emerging risk type based at least in part on the customer transaction data or the counterparty transaction data.
29. The computer readable medium of claim 28, wherein the computer readable instructions executed by the computer causes the computer to perform the further step of determining a risk score for the customers, the segments of customers and the counterparties, wherein the risk score is associated with one or more risk types and is based on risk patterns and the customer transaction data or counterparty transaction data, wherein the risk score indicates a likelihood of a negative financial impact when doing business with an associated customer, segment of customer or counterparty based on one or more specific types of risk.
30. The computer readable medium of claim 21, wherein the step of monitoring further comprises monitoring at least the customer transaction data to identify suspicious activities potentially associated with identity misappropriation incidents.
Type: Application
Filed: Nov 6, 2014
Publication Date: Mar 5, 2015
Inventors: Maura Louise Griffin (Atlanta, GA), Mary Palmer Harman (Darien, CT), Robert Shiflet (Kennett Square, PA), Teresa Hegdahl Stigler (San Francisco, CA), David G. Turner (Wilmington, DE), Donna Dee Turner (Huntersville, NC)
Application Number: 14/535,221
International Classification: G06Q 20/40 (20060101);
