Abstract: There is provided an image processing device including a setting section that sets, for respective transform units, a quantization matrix used when inversely quantizing transform coefficient data of an image to be decoded, according to an orthogonal transform method selected when inversely orthogonally transforming the transform coefficient data, an inverse quantization section that uses the quantization matrix set by the setting section to inversely quantize the transform coefficient data, and a transform section that uses the selected orthogonal transform method to inversely orthogonally transform the transform coefficient data inversely quantized by the inverse quantization section.

Abstract: A method for determining intra-prediction modes for prediction units (PUs) of a largest coding unit (LCU) is provided that includes determining an inter-prediction mode for each child PU of a PU, and selecting an intra-prediction mode for the PU based on the intra-prediction modes determined for the child PUs.

Abstract: Methods and apparatus may be used to signal slice skip mode of a multiple layer scalable coding system. A correlation between the corresponding regions of video signals in multiple layers and inter-layer processing techniques may make it possible to infer a slice or picture in the enhancement layer from the corresponding region in a base layer picture. Accordingly, a video stream may be encoded to indicate that an enhancement layer slice or picture may be skipped.

Abstract: This disclosure describes video encoding and decoding techniques in which a first order prediction process and a second order prediction process are used in combination to generate predictive video blocks for video coding. First order prediction may be similar to conventional motion estimation and motion compensation that generates residual video blocks. The second order prediction may involve a process similar to conventional intra-prediction, but is performed on the residual video blocks. The techniques of this disclosure may pre-define the second order prediction to a specific mode, such as a mode similar to the intra-DC mode used in intra coding. In addition, the techniques of this disclosure may combine aspects of the first order and second order prediction into a single process so that the effects of second order prediction on the residuals are taken into account during the first order prediction process, which may improve compression.

Abstract: Systems, apparatus, articles, and methods are described including operations for size based transform unit context derivation.

Abstract: An image processing device including a decoding section that decodes an encoded stream and generates quantized transform coefficient data, and an inverse quantization section that, taking transform coefficient data as transform units to be used during inverse orthogonal transform, inversely quantizes the quantized transform coefficient data decoded by the decoding section, such that in a case where a non-square transform unit is selected, the inverse quantization section uses a non-square quantization matrix, corresponding to a non-square transform unit, that is generated from a square quantization matrix corresponding to a square transform unit.

Abstract: Apparatus, systems and methods for adaptively reducing blocking artifacts in block-coded video are disclosed. In one implementation, a system includes processing logic at least capable of deblock filtering at least a portion of a line of video data based, at least in part, on edge information and texture information to generate at least a portion of a line of deblocked video data, and an image data output device responsive to the processing logic.

Abstract: Embodiments relate to systems and methods for a computation-efficient image processing system architecture. Image data can be transmitted from a computer, online service, and/or other image source to an output device having a set of image processing modules in two or more image paths, including an edge detection module and a video decoding module. The edge detection module can produce edge tag output, and the video decoding module, operating in parallel, can generate decoded video output. The edge tag output and decoded video output can be transmitted to a set of downstream image processing modules, including modules for color trapping, edge smoothing, and other operations. Because earlier processing stages share information with downstream modules which require the same or related data, redundant processing can be reduced or eliminated. Complex image operations can therefore be carried out, and high-quality output can be generated, without sacrificing responsiveness.

Abstract: Provided are a method for managing a reference picture list, and an apparatus using same. An image decoding method comprises the steps of decoding one picture of second-highest temporal layer pictures in a hierarchical picture configuration; and decoding top temporal layer pictures which precede and follow the second-highest temporal layer pictures with respect to a picture order count (POC) in a POC sequence, respectively. Therefore, available reference pictures remain in a decoded picture buffer (DPB), thereby improving image-encoding efficiency.

Abstract: In layered VDR coding, inter-layer residuals are quantized by a non-linear quantizer before being coded by a subsequent encoder. Several non-linear quantizers are presented. Such non-linear quantizers may be based on sigmoid-like transfer functions, controlled by one or more free parameters that control their mid-range slope. These functions may also depend on an offset, an output range parameter, and the maximum absolute value of the input data. The quantizer parameters can time-vary and are signaled to a layered decoder. Example non-linear quantizers described herein may be based on the mu-law function, a sigmoid function, and/or a Laplacian distribution.

Abstract: Blocking artifacts at a block boundary between a block and a neighboring block in a video frame are reduced by calculating an offset based on pixel values of pixels in a line of pixels in the block and based on pixel values of pixels in a corresponding line of pixels in the neighboring block. The offset is added to the pixel value of the pixel closest to the block boundary in the line of pixels and is subtracted from the pixel value of the pixel closest to the block boundary in the corresponding line of pixels. The resulting deblocking filter has good low-pass characteristics and is efficient for reducing blocking artifact.

Abstract: Embodiments of the invention provide a robust mechanism to isolate transceivers that attempt to train on a FEXT channel during the handshake phase and to abort a false activation. According to aspects of the invention, either or both transceiver acknowledges the unique identity of the other transceiver during the handshake phase. This ensures that the transceiver progresses to training and beyond with only one other remote transceiver.

Abstract: A multi-user MIMO downlink beamforming system is provided to enable transmit beamforming vectors to be efficiently provided to a subset of user equipment devices, where spatial separation or zero-forcing transmit beamformers (wi) are computed at the base station and used to generate precoded reference signals. The precoded reference signals are fed forward to the user equipment devices, which apply one or more hypothesis tests to the precoded reference signals to extract the precoding matrix (W), including the specific transmit beamforming vector (WUE) designed for the user equipment, and this extracted information is used to generate receive beamformers (vi).

Abstract: A multi-user MIMO downlink beamforming system with limited feed forward (200) is provided to enable precoding matrix information to be efficiently provided to a subset of user equipment devices (201.i), where zero-forcing transmit beamformers (wi) are computed at the base station (210) and assembled into a precoding matrix (W). The precoding matrix is encoded using a compact reference signal codebook (225, 207.i) for forward link signaling, either by sending bits indicating the index of the transmission matrix used, or by transmitting one or more precoded pilots or reference signals wherein the pilot signals are precoded using vectors uniquely representative of the transmission matrix used which includes candidate reference signal matrices which meet a predetermined condition number requirement, such as a condition number threshold. The precoding matrix information (227) is extracted at the user equipment devices (201.i) using the compact reference signal codebook (207.i) and used by the MMSE receiver (209.

Abstract: Disclosed in an embodiment of the present invention is a method for transmitting channel state information and device thereof. By applying the technical schemes of the embodiment of the present invention, in a LTE-A system using PUCCH reporting mode 1-1, in a situation where PMI feedback for 8 antenna ports is needed to be reported in a sub-frame and PUCCH capacity is limited, therefore codebook compression is required, a corresponding relationship definition of the pre-coding matrix indicator information or the pre-coding matrix indicator information pair and the codebook index or the codebook index pair after codebook compression is provided, thus realizing the feedback and receiving of channel state information between a base station and terminal equipment.

Abstract: The method includes calculating by user equipment an SINR of each of precoding vectors in a precoding matrix; whether there is an SINR greater than a first threshold in the SINRs of the precoding vectors; selecting by the user equipment a precoding vector to which the SINR greater than the first predetermined threshold corresponds according to a predefined policy; and feeding back by the user equipment to a base station a PMI of the selected precoding vector and a quantified value of the corresponding SINR, or feeding back by the user equipment to a base station a PMI of the selected precoding vector, a quantified value of the corresponding SINR and a number of times of transformation to which the SINR corresponds, or feeding back by the user equipment to a base station only a number of times of transformation.

Abstract: The disclosure relates to controlling uplink transmissions according to closed loop multi-antenna techniques such as closed loop uplink transmit diversity and uplink multiple-input multiple-output (MIMO). An exemplary method for use in a user equipment (81) configured for multi-antenna transmissions comprises a step of estimating (62) reception quality of a physical channel carrying pre-coding weight information to the user equipment (61).

Abstract: Provided are a receiver, a transmitter and a radio communication method capable of using non-orthogonal multiple access while suppressing cost increase and processing delay. A mobile station 200A receives non-orthogonal signals, also receives a reference signal to be used for interference cancellation, and extracts the non-orthogonal signal addressed to the mobile station 200A from the received non-orthogonal signals by demodulating and cancelling the radio signal addressed to another mobile station. In addition, the mobile station 200A demodulates the extracted non-orthogonal signal addressed to the mobile station 200A on the basis of the reference signal. The reference signal is multiplexed in the same radio resource block as a resource block allocated to the non-orthogonal signals, and is multiplexed in the radio resource block only when at least one signal is scheduled in the radio resource block.

Abstract: A station in a wireless communication system includes a processor circuitry configured to form at least a first plurality of data streams and a second plurality of data streams, and a digital precoder configured to receive the first plurality of data streams and the second plurality of data streams. The wireless station can further include a plurality of radio frequency (RF) beamforming chains connected to the digital precoder and configured to form at least one RF envelope, wherein the digital precoder is configured to steer a plurality of digital beams within the at least one RF beam envelope, the digital beams forming a plurality of spatially distinct paths for the first plurality of data streams and a plurality of spatially distinct paths for the second plurality of data streams, and a plurality of antennas operably connected to the RF beamforming chains.

Abstract: Embodiments of the present invention provide a method and apparatus for controlling update of digital pre-distortion (DPD) coefficient. The apparatus is applicable to a digital power control system, wherein the apparatus comprises: an update controlling unit configured to determine a group of fully-trained DPD coefficients among a plurality of DPD coefficients; and a DPD coefficient generating unit configured to update adaptively the group of fully-trained DPD coefficients according to the result of judgment of the update controlling unit.

Abstract: In this VSWR measurement circuit, a power measurement unit measures the power level of a reflected signal which is included in a feedback signal which has been extracted at a second CPL which has been deployed at a position connecting to an antenna end via a cable. To this end, the VSWR measurement circuit is provided with a main signal component removal circuit, wherein the main signal which has been extracted from the prestage of a digital pre-distortion circuit, and a signal in which the feedback signal that had been extracted at the second CPL has been converted to a digital signal at an A/D CONV, are provided as inputs, the main signal component included in the feedback signal is removed, and only the reflected signal is extracted so as to be output to the power measurement unit.

Abstract: Various embodiments of a millimeter-wave antenna system configured to enhance the gain in a communication network, in which one or more slotted wave-guides produce radiating slot structures that form accurate high-gain millimeter-wave radiation patterns. The system comprises one or more slotted wave-guides to transport millimeter-waves, a PCB including a substrate lamina and an electrically-conductive lamina with two or more highly accurate slots, and an electrically-conductive metal cover that intersects the electrically-conductive lamina to form an enclosed wave-guide cavity. Various embodiments of methods for producing the millimeter-wave antenna system, including different techniques for creating the accuracy of the slots in the slotted wave-guides.

Abstract: A receiving circuit includes a clock input portion configured to buffer a first pattern signal and configured to retard the buffered first pattern signal by a first delay time to generate an input clock signal, a data input portion configured to buffer a second pattern signal and configured to retard the buffered second pattern signal by a second delay time to generate an input data signal, and a comparator configured to compare a phase of the input clock signal with a phase of the input data signal to generate a comparison signal for adjusting the second delay time.

Abstract: A data receiving circuit that can accurately obtain a data signal corresponding to information data from a high speed high density transmitted signal, and a semiconductor device including the data receiving circuit. The amplitude of a first differential signal corresponding to a level difference between a pair of received differential signals, generated in a first differential stage, is amplified and binalized to obtain a received data signal. A second differential signal corresponding to the level difference between the received differential signals, and a third differential signal which is a phase-inverted signal of the second differential signal are generated in a second differential stage provided separately, and a current corresponding to the second differential signal and a current corresponding to the third differential signal are discharged into the respective ones of the pair of transmission lines, thereby suppressing the amplitudes of the received differential signals.

Abstract: An embodiment of a decoder is disclosed. For this embodiment of the decoder, a first estimation unit and a second estimation unit are for iterative decoding. A scheduler is to receive a mode select signal to provide either an indication of first scheduling information or second scheduling information to the first estimation unit and the second estimation unit responsive to the mode select signal.

Abstract: A receiver for reducing a system start-up time includes an antenna, an RF (Radio Frequency) circuit, a demodulation circuit, and a data slicer. The data slicer includes a filter, a comparator, a switch, and a delay generator. The filter filters a demodulated signal so as to generate a threshold level. The comparator has a positive input terminal for receiving the demodulated signal and a negative input terminal for receiving the threshold level. The comparator compares the demodulated signal with the threshold level so as to generate a digital signal. The switch is coupled between the positive input terminal and the negative input terminal. The delay generator determines whether or not to close the switch during a delay time according to an enable signal.

Abstract: Systems and methods for adjusting timing in a communication system, such as an OFDM system are described. In one implementation an error signal is generated to adjust the timing of a variable rate interpolator so as to adjust FFT timing. The error signal may be based on detection of significant peaks in an estimate of the impulse response of the channel, with the peak locations being tracked over subsequent symbols and the system timing adjusted in response to changes in the peaks.

Abstract: A phase-locked loop having: an oscillator for forming an oscillating output signal; a frequency divider connected to receive the output of the oscillator and frequency divide it by a value dependent on a division control signal; and a phase comparator for comparing the phase of the divided signal and a reference signal to generate a control signal, the operation of the oscillator being dependent on the control signal; a first mode of operation in which the frequency divider is configured to operate in dependence on a first division control signal such that the resultant oscillating output signal has a first frequency and first phase, a second mode of operation in which the frequency divider is configured to operate in dependence on a second division control signal such that the resultant oscillating output signal has a second frequency and second phase, the first division control signal being generated independently of the oscillating output signal such that the first phase is maintained when the phase-locked

Abstract: Disclosed herein is a method for constructing a pseudo hot pin power distribution using in-core detector signal-based planar radial peaking factors in a Core Operating Limit Supervisory System (COLSS). The method includes defining a planar radial peaking factor FxyK based on in-core detector signals in the COLSS, and expanding the planar radial peaking factor FxyK so that the planar radial peaking factor FxyK is suitable for a number of nodes of the COLSS. The planar radial peaking factor FxyK is calculated only for the in-core detector signals using a preset equation, rather than by using table lookup.

Abstract: The power monitoring system has: a local power range monitor (LPRM) unit that has a plurality of local power channels to obtain local neutron distribution in a nuclear reactor core; an averaged power range monitor (APRM) unit that receives power output signals from the LPRM unit and obtains average output power signal of the reactor core as a whole; and an oscillation power range monitor (OPRM) unit that receives the power output signals from the LPRM unit and monitors power oscillations of the reactor core. The output signals from the LPRM unit to the APRM unit and the output signals from the LPRM unit to the OPRM unit are independent.

Abstract: A separate type safety injection tank comprises: a coolant injection unit connected to a reactor coolant system by a safety injection pipe such that coolant stored therein is injected into the reactor coolant system by a pressure difference from the reactor coolant system when a loss-of-coolant-accident (LOCA) occurs; a gas injection unit connected to the coolant injection unit, and configured to pressurize the coolant injected into the reactor coolant system, by introducing gas stored therein to an upper part of the coolant injection unit in the loss-of-coolant-accident; and a choking device disposed between the coolant injection unit and the gas injection unit, and configured to contract a flow cross-sectional area of the gas introduced to the coolant injection unit, and configured to maintain a flow velocity and a flow rate of the gas introduced to the coolant injection unit as a critical flow velocity and a critical flow rate when a pressure difference between the coolant injection unit and the gas inject

Abstract: A nuclear thermoacoustic device includes a housing defining an interior chamber and a portion of nuclear fuel disposed in the interior chamber. A stack is disposed in the interior chamber and has a hot end and a cold end. The stack is spaced from the portion of nuclear fuel with the hot end directed toward the portion of nuclear fuel. The stack and portion of nuclear fuel are positioned such that an acoustic standing wave is produced in the interior chamber. A frequency of the acoustic standing wave depends on a temperature in the interior chamber.

Abstract: The present disclosure relates to the field of a liquid crystal display, and discloses a gate line driving method, a shifting register, and a gate line driving apparatus, for improving the stability of the shifting register in operation. The gate line driving method comprises the steps of: decreasing the threshold voltage shifting of a thin film transistor in a shifting register corresponding to a gate line; applying a voltage to a gate of the thin film transistor in the shifting register to turn on the thin film transistor, so that the gate line corresponding to the shifting register is provided with a line scan signal to drive the row of the gate lines to be switched on or off. The shifting register includes a first TFT, a second TFT, a third TFT, a capacitor, a resetting module, and a feedback receiving module. The disclosure can be used for driving the gate lines.

Abstract: In a method and x-ray device to determine a three-dimensional target image data set showing at least one partial region of interest of an acquisition region, wherein the image data of the three-dimensional target image data set are reconstructed from two-dimensional projection images acquired from various projection directions, first projection images are acquired without a collimation of the radiation source from first projection directions and a three-dimensional overview image data set of the acquisition region is reconstructed from the first projection images. The partial region of interest is selected in the overview image data set. Second projection images are acquired, with collimation at the partial region, from second projection directions, the second projection directions differing from the first projection directions. The target image data set showing the acquisition region and the partial region of interest is reconstructed from all first and second projection images.

Abstract: A Data Measurement and Acquisition System (DMAS) for multi-slice X-ray CT systems and multi-slice X-ray CT systems using the DMAS are disclosed; wherein the DMAS comprises a plurality of X-ray scintillators, a plurality of photodiode modules, a plurality of digitizing cards, one or more motherboards, and an arced support structure for mounting and securing the photodiode modules, the digitizing cards, and the motherboard(s); wherein the multi-slice X-ray CT systems comprises one or more X-ray sources, and one or more DMAS.

Abstract: An imaging system includes a radiation source, a positioner configured to rotate the radiation source along an arc path at a rate less than 0.5 degree/sec, an imager in operative position relative to the radiation source, wherein the radiation source and the imager are configured to obtain a plurality of images while the radiation source is at different positions along the arc path, and a processor configured to determine a digital tomosynthesis image using a subset of the plurality of images. An imaging method includes generating a control signal to control a positioner to rotate a radiation source through an arc path at a rate less than 0.5 degree/sec, obtaining a plurality of images that are generated using radiation from the radiation source while the radiation source is at different positions along the arc path, and determining a digital tomosynthesis image using a subset of the plurality of images.

Abstract: Provided is an intraoral X-ray imaging apparatus having a camera, including: a frame; an X-ray irradiator which is installed to be supported by the frame and of which the one end portion is inserted into the oral cavity and which irradiates X-ray through an X-ray irradiation hole formed on the one end portion inserted into the oral cavity; a camera unit which is installed at the one end portion of the X-ray irradiator to image an interior of the oral cavity; a monitor unit which is connected to a camera unit to output the image captured by the camera unit; and an X-ray detector which is arranged to be separated from the X-ray irradiator in the frame so as to detect the X-ray irradiated from the X-ray irradiator outside the oral cavity. In the intraoral X-ray imaging apparatus having a camera, since the X-ray irradiator is located inside the oral cavity, it is possible to obtain an image having a high quality with a low X-ray dose and to avoid confusion in image diagnosis by removing a ghost image.

Abstract: The invention relates to a device (10; 10a;10b; 10c; 50) for checking pharmaceutical products (1), in particular hard gelatin capsules, by means of at least one radiation source (30; 60) preferably embodied as an X-ray source, and a conveying device which conveys the products (1) in a clocked manner in a radiation area (31) of the radiation source (30; 60). The radiation emitted by the radiation source (30; 60) penetrating the products (1) preferably perpendicular to the longitudinal axes thereof (2), and the radiation is captured on the side of the products (1) opposite the radiation source (30) by means of at least one sensor element (35) which is coupled to an evaluation device (36). The invention is characterised in that the conveyor device is embodied as a conveyor wheel (15; 15a; 51) which can rotate in a stepped manner about an axis (12; 52), and the products (1) are arranged, whilst being conveyed in the radiation area (31), in receiving areas (28; 37; 56) of the conveyor wheel (15; 5a; 51).

Abstract: An X-ray apparatus includes a pixel-extracting section for extracting pixels determined in advance in each line of an image containing a grid moiré pattern, a FFT processing section for performing one-dimensional FFT to the extracted pixels, a peak-frequency detecting section for detecting a peak frequency from a frequency characteristic for each line having undergone FTT, a frequency-characteristic preparing section for preparing a frequency characteristic for extracting the grid moiré pattern in accordance with the detected peak-frequency, an inverse FFT processing section for performing inverse FFT to the frequency characteristic prepared by the frequency-characteristic preparing section, and an FIR filtering section for performing FIR filtering on the image with use of a value calculated by the inverse FFT processing section as an FIR filter coefficient.

Abstract: A computer-implemented method for reducing image artifacts in X-ray image data includes dividing pixels of X-ray image data into a plurality of pixel value regions based on a pixel value of each pixel, wherein each pixel value region has a different range of pixel values. The method also includes generating calibrated X-ray image data for each pixel value region, wherein the respective calibrated X-ray image data for each pixel value region is generated using a different dose of radiation. Further, the method includes calculating a gain slope for each pixel value region based on the calibrated X-ray image data, and calculating a pixel gain correction for the pixels of the X-ray image data based on at least one of the calculated gain slopes.

Abstract: A method for determining at least one three-dimensional image data record to be displayed of a target area from two sets of projection images recorded with x-ray spectra using different energy maxima. The method includes recording the first projection image via a first X-ray spectrum and different first projection directions and of the second projection image via the second X-ray spectrum and different second projection directions. The second projection directions differ at least partially from the first projection directions. A three-dimensional anatomy image data record is reconstructed from the first and the second projection images. A three-dimensional spectral image data record is reconstructed by a weighted combination of a first three-dimensional reconstruction image data record, reconstructed from the first projection images, and a second three-dimensional reconstruction image data record is reconstructed from the second projection images.

Abstract: A system and a method for acquiring image data of a subject with an imaging system is provided. The system can include a gantry that completely annularly encompasses at least a portion of the subject, which can be positioned along at an isocenter of the imaging system. The system can include a source and a detector positioned within and movable relative to the gantry on a rotor. The system can include a move control module that sets move data for each of the source, detector and rotor that causes the source, detector and rotor to move in a desired motion profile to acquire image data of a portion of the subject off the isocenter of the imaging system.

Abstract: A medical imaging device (10) allowing easy and robust representation of anatomic structures within a region of interest in a patient body is presented. The imaging device (10) comprises an image acquisition device (12), an image segmentation device (22), a visualization device (24) and a separate selection button (34). In an image of the region of interest, anatomic structures may be automatically identified using image segmentation techniques. Therein, not only one but a plurality of candidate images comprising differently identified anatomic structures is provided. The plurality of candidate images may be visualized on a display (26) sequentially or in an overlying manner. Using the easy accessible and easy to handle separate selection button (34), a physician may cycle through the plurality of candidate images and manually select one candidate image only by activating the selection button (34) for further exploitation.

Abstract: Embodiments include an X-ray generator including a radiation device installation housing and an X-ray generator. In various embodiments, the radiation device installation housing comprises a housing body, a flange fixedly provided on an inner wall of the housing body and shaped in circular and a compensation device fixedly or movably connected with the flange in a liquid tight manner; a liquid receiving cavity for receiving an insulating liquid formed between one side of two opposite sides of the compensation device and the inner wall of the housing body as well as the flange; a compensation device moving space formed between another side of the two opposite sides of the compensation device opposed to the inner wall of the housing body and an inner wall of the flange.

Abstract: A method for quickly and precisely calibrating a medical imaging component after position change, comprising: placing a imaging component at a reference position, calibrating, precisely by a first measuring system, the reference position and obtaining a precise calibration value of the reference position; at the same time, performing, by a second measuring system, a second calibration for the reference position of the imaging component and obtaining a reference calibration value of the reference position; measuring, by the second measuring system, the current position of the imaging component and obtaining a reference calibration value of the current position; obtaining a precise calibration value of the current position via calculation based on the precise calibration value of the reference position, the reference calibration value of the reference position, and the reference calibration value of the current position.

Abstract: An application may provide a communication session platform for a first participant to communicate to a second recipient in a service provider capacity. For instance a doctor, lawyer or other service provider may initiate a call application on a their user device and the device may transmit a communication session request to another user device of a patient or client, via the call application. The application may also provide transmitting a consent request to the client user device requesting consent to a term described by a pre-recorded content segment and receiving a confirmation message from the client user device agreeing to the consent request, and bridging the communication session between the client user device and the service provide user device.

Abstract: A telephony system comprising means to establish an initial telephone call (1) between at least two initial telephone terminals (2, 3) characterized in that it further comprises: a call recording server (5) designed to record said initial telephone call (1), a speech to text engine (6) able to make a text transcription (9) of said initial telephone call (1), a providing mean (7) able to provide said text transcription (9) to a third telephone terminal (4).

Abstract: A system, device and method is provided for handling customer-agent interactions. An unsuccessful interaction may be detected between a customer and a first agent unable to resolve a problem. A successful interaction may be detected between the customer and a second agent that resolves the problem. The first agent may be sent a report summarizing the successful interaction by the second agent.

Abstract: A system and method for automated connection triggered by availability status. The present invention includes a method of determining whether a connection request is pending to connect to a previously unavailable party and automatically making the connection now that the party is available. An alternate method includes generating a request to automatically connect to a party when the party becomes available. Application of embodiments of the present invention includes a telephony and/or an internet system.

Abstract: A set of call-specific metadata entries specified by a user that each represent a user-specified item of information to capture in association with a set of telephone numbers is obtained. The user-specified items of information represented by the set of call-specific metadata entries are captured from the user in association with a telephone number that is related to the set of call-specific metadata entries. The user-specified items of information are sorted based upon at least one user-specified item of information in response to detecting a user request to sort the captured user-specified items of information.