Distribution Of Signal To Multiple Agent Stations Patents (Class 370/270)
  • Publication number: 20020031097
    Abstract: A webcasting system for multicasting various multimedia contents through plurality of channels in real time by employing a ground-way technology includes a plurality of broadcasting stations for providing multimedia services, a combiner connected to the broadcasting stations for combining the multimedia services, a web server 300 connected to the combiner and a public network for communicating with the combiner and receiving subscription for the multimedia services, at least one local multicasting station connected to the combiner for receiving combined data stream from the combiner, a plurality of user terminals connected to the web server via public network.
    Type: Application
    Filed: June 14, 2001
    Publication date: March 14, 2002
    Applicant: KoreaMultlnetInc.
    Inventor: Yeon Tae Jung
  • Patent number: 6345051
    Abstract: The invention provides a method and apparatus for communicating to a destination node over a broadband network from plural users connected to an access node. A virtual circuit is provisioned through the broadband network for connecting the access node to the destination node. Data units are received from plural users at the access node, with each data unit having plural cells. The data units are multiplexed onto the virtual circuit at the access node such that the cells of any one data unit are noninterleaving with the cells of any other data unit on the virtual circuit. In a preferred embodiment, the destination node is a service provider node in an ATM network and the data units are Ethernet protocol data units that comprise plural ATM cells.
    Type: Grant
    Filed: February 18, 1998
    Date of Patent: February 5, 2002
    Assignee: Cisco Technology, Inc.
    Inventors: Dev Vrat Gupta, John Lo, Carlos Cao, Lee Baker
  • Publication number: 20020012322
    Abstract: A method, a system and a device for data communication between a sender and a plurality of recipients are provided to be used for interactive multimedia systems such as interactive television game shows. First, the sender transmits over a data network a first message. The first message causes a response message returned by one of the plurality of recipients to be delayed for a random period of time. Then, the sender broadcasts a second message asking the plurality of recipients for a response message. After having received the second message, each recipient initiates a response message. The response message is delayed for a random delay time. Thereafter, the response message is transmitted to the sender over the data network. Finally, the sender waits for a second period of time for response messages to arrive at the return address. A major advantage of the invention is a reduction of a peak load caused by the recipients' response messages.
    Type: Application
    Filed: March 28, 2001
    Publication date: January 31, 2002
    Applicant: International Business Machines Corporation
    Inventor: Sean G. Rooney
  • Patent number: 6333936
    Abstract: A pool of resource units is configured using a structure having plural levels including first level and second level resource blocks. Each first level resource block corresponds to an individual resource unit, where an individual resource unit is the smallest resource that can be allocated from the resource pool. The first level resource blocks are provided in groups. Each second level resource block corresponds to one of the groups of the first level resource blocks. The second level resource blocks are also provided in groups forming a next higher level of the resource pool. If a request is made for a first level resource block, an available first level resource block is allocated. If a first level resource block is not available, then an available first level resource block is created by converting a second level resource block into a corresponding group of first level resource blocks. One of the converted first level resource blocks is then allocated to the request.
    Type: Grant
    Filed: April 29, 1998
    Date of Patent: December 25, 2001
    Assignee: Telefonaktiebolaget LM Ericsson (publ)
    Inventors: Staffan E. Johansson, Nils T. E. Jönsson, Patrik J. E. Rynbäck, Peter Johansson, Christoffer Andersson
  • Patent number: 6314089
    Abstract: An object is dynamically created which contains all of the information relating to connections established during a transaction. This object also contains information and/or pointers to information which was used in a communication during the transaction. The object further contains tests for triggering events. When a triggering event occurs the connections are automatically re-established so that a further communication relating to a transaction may be accomplished with excellent efficiency and without any duplication of effort by an agent (including an electronic agent or device) to locate information which was located during the previous communication. The test is administered by a business process mediator, which invokes a business task mediator, which may invoke multiple lesser task mediators, each of which may invoke additional lesser task mediators.
    Type: Grant
    Filed: April 17, 1997
    Date of Patent: November 6, 2001
    Assignee: Inventions, Inc.
    Inventors: Aleksander Szlam, James E. Owen
  • Publication number: 20010033551
    Abstract: A communications network such as a Global Multi Service Network is provided with a management system which includes a distributed control system. The distributed control system is an open community of co-operating intelligent software agents which individually have control, or responsibility for managing, one or more nodes of the communications network. There are software agents of more than one type and the service management agents which have control over nodes of the network enter a negotiation process with customer agents in the provision of new services, so as to meet the constraints of both customer requirements and the interest of the relevant service provider. In the event of agent failure, the service management agents initiate a bidding process to reallocate the responsibilities of a failed agent.
    Type: Application
    Filed: March 14, 2001
    Publication date: October 25, 2001
    Applicant: BRITISH TELECOMMUNICATIONS
    Inventors: Nicolae Marius Busuioc, Bharat Purohit, Ian Barry Crabtree, Jacob Yadegar
  • Patent number: 6289094
    Abstract: A system for routing Internet Protocol Network Telephony calls to remote destinations has a routing processor adapted for eliciting information from a caller and a database with information relating to availability of selectable destinations. Incoming calls are forwarded to a destination selected based on the information in the database, and the elicited information is sent separately as a data packet to the destination to be re-associated with the call based on the destination address of the call.
    Type: Grant
    Filed: October 10, 1997
    Date of Patent: September 11, 2001
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Alec Miloslavsky
  • Publication number: 20010015962
    Abstract: The object of the invention is to provide a transmission method of the digital broadcasting that can be carried out under the digital broadcasting using the terrestrial waves and does not need complicated operations of using GUI screen.
    Type: Application
    Filed: January 17, 2001
    Publication date: August 23, 2001
    Inventors: Kaoru Iwakuni, Hiroki Furukawa, Hirofumi Sone, Ryohei Imai, Ryoichi Sugimura, Shuichi Ninomiya
  • Patent number: 6262982
    Abstract: A method of multicasting digital data to a user accessing an Internet connection is disclosed. The method includes placing digital data that is to the multicast in IP protocol to generate IP digital data. The IP digital data is transmitted from a transmission site to a remote Internet point of presence through a dedicated transmission channel substantially separate from Internet backbone. The dedicated transmission channel may be, for example, a satellite channel. At the remote Internet point of presence, the IP digital data is multicast for delivery to at least one receiving Internet user's apparatus connected to but distal from the remote Internet point of presence.
    Type: Grant
    Filed: January 20, 2000
    Date of Patent: July 17, 2001
    Assignee: StarGuide Digital Networks, Inc.
    Inventors: Paul W. Donahue, Jeffrey A. Dankworth, Larry W. Hinderks, Laurence A. Fish, Ian A. Lerner, Thomas C. Ballister, Roswell R. Roberts, III
  • Patent number: 6256389
    Abstract: An integrated telecommunication collaboration system which allows the close integration of desktop computer applications, data communications, and public switched telephone network voice connections. Client software which implements the invention includes a voice agent for establishing telephone sessions, a data agent for establishing associated data sessions, a communications agent which synchronizes the date and voice agents, and an integration agent which integrates the data and voice communications with a computer operating system, and with various applications. The integrated telecommunication collaboration system controls the establishment of harmonized calls by sending and receiving various requests and status messages to and from a server, and another client.
    Type: Grant
    Filed: April 23, 1998
    Date of Patent: July 3, 2001
    Assignee: Nortel Networks Limited
    Inventors: William Clyde Prentice Dalrymple, James Lashlee Matlock, Patrick Michael O'Shaughnessey, Ta-Ming Chen, Robert Donald Monroe, Jr.
  • Patent number: 6240091
    Abstract: The invention relates to the implementation of an access service in a telecommunications network comprising an access network, a network providing services, and user-operated terminals which are connected to the access network. The access service is offered by connecting the user terminal to the network providing the services through interface elements which connect the access network and the network providing the services. As a response to the access service at least one charging record is generated. The record is transferred to billing means for billing the access service subscriber for the access service. So that it would be possible to combine the access service with reliable and versatile billing in a connectionless network, the terminal is used to generate charging messages which are provided with a subscriber-specific digital signature, and the signatures generated by the terminal are verified outside of the terminal.
    Type: Grant
    Filed: October 17, 1997
    Date of Patent: May 29, 2001
    Assignee: Nokia Telecommunications Oy
    Inventors: Philip Ginzboorg, Jan-Erik Gustav Ekberg, Pekka Johannes Laitinen, Antti Ylä-J{umlaut over (aa)}ski
  • Patent number: 6226273
    Abstract: A communications network such as a Global Multi Service Network is provided with a management system which includes a distributed control system. The distributed control system is an open community of co-operation intelligent software agents which individually have control, or responsibility for managing, one or more nodes of the communications network. There are software agents of more than one type and the service management agents which have control over nodes of the network enter a negotiation process with customer agents in the provision of new services, so as to meet the constraints of both customer requirements and the interest of the relevant service provider. In the event of agent failure, the service management agents initiate a bidding process to reallocate the responsibilities of a failed agent.
    Type: Grant
    Filed: November 1, 1996
    Date of Patent: May 1, 2001
    Assignee: British Telecommunicatioins public limited company
    Inventors: Nicolae Marius Busuioc, Bharat Purohit, Ian Barry Crabtree, Jacob Yadegar
  • Patent number: 6219702
    Abstract: This relates to a method of switching service profiles of a terminal apparatus from one to another and the terminal apparatus itself. The method easily switches service profiles of the terminal apparatus from one to another even from a remote place according to switching conditions such as a switching time. A terminal apparatus is connected to a network 8. The terminal apparatus has a service-state detector 1, a call controller 2, an initialization unit 3, a memory 4, a timer 5, a data registration unit 6, a card reader 7, and an I/O controller 9. The memory 4 stores service profile identifiers (SPIDs) and switching conditions such as a switching time. When the switching conditions are met, a present SPID is switched to a given one, the terminal apparatus is reset, and an end point initialization request is made to the network 8. An end point is initialized, and a service profile for the given SPID is allocated to the terminal apparatus.
    Type: Grant
    Filed: April 12, 1996
    Date of Patent: April 17, 2001
    Assignee: Fujitsu Limited
    Inventors: Tetsuo Ikehara, Shigeki Gotoh
  • Patent number: 6212547
    Abstract: A multimedia collaboration system that integrates separate real-time and asynchronous networks—the former real-tine audio and video, and the latter for control signals and textual, graphical and other data—in a manner that is interoperable across different computer and network operating system platforms and which closely approximates the experience of face-to-face collaboration, while liberating the participants from the limitations of time and distance. These capabilities are achieved by exploiting a variety of hardware, software and networking technologies in a manner that preserves the quality and integrity of audio/video/data and other multimedia information, even after wide area transmission, and at a significantly reduced networking cost as compared to what would be required by presently known approaches. The system architecture is readily scalable to the largest enterprise network enviroments.
    Type: Grant
    Filed: May 5, 1998
    Date of Patent: April 3, 2001
    Assignee: Collaboration Properties, Inc.
    Inventors: Lester F. Ludwig, J. Chris Lauwers
  • Patent number: 6178183
    Abstract: The present invention enables a user, logged on to a data network over a traditional telephone line, to be notified of incoming calls over that same line without interruption of the data session. In addition, the user can accept the incoming call without terminating the data session. The user is also able to provide communication between the incoming call and the data session such that, voice over the data session can be conferenced into voice over the incoming telephone line.
    Type: Grant
    Filed: May 21, 1997
    Date of Patent: January 23, 2001
    Assignee: International Business Machines Corporation
    Inventor: Martin Cornelius Buskirk, Jr.
  • Patent number: 6175564
    Abstract: An Internet Protocol Network Telephony (IPNT) system has Internet-connected managing computers at plural call centers connected to local agent stations at each call center. The managing computers are adapted to receive IPNT calls from clients at internal routing points. A router coupled to each of the managing computers at the call centers is adapted to execute routing rules to select agent stations for transferring calls received at the routing points, and the agent stations selected can be at any of the call centers involved. In one aspect the router, having selected an agent station at a call center remote from the call center where a call to be routed is first received, requests a routing point address at the remote call center, then transfers the call to that new routing point. The second call center then further routes the transferred call to the final agent station.
    Type: Grant
    Filed: January 22, 1998
    Date of Patent: January 16, 2001
    Assignee: Genesys Telecommunications Laboratories, Inc
    Inventors: Alec Miloslavsky, Jason Goecke, Vladimir N. Deryugin, Dmitry A. Torba, Igor Neyman, Oleg Turovsky
  • Patent number: 6173332
    Abstract: A cluster computer system including multiple network accessible computers that are each coupled to a network. The network accessible computers implement host computer programs which permits the network accessible computers to operate as host computers for client computers also connected to the network, such that input devices of the client computers can be used to generate inputs to the host computers, and such that image information generated by the host computers can be viewed by the client computers. The system also includes a cluster administration computer coupled to the multiple network accessible computers to monitor the operation of the network accessible computers.
    Type: Grant
    Filed: February 28, 1997
    Date of Patent: January 9, 2001
    Inventor: Paul L. Hickman
  • Patent number: 6118824
    Abstract: A system for publishing data on shared broadcast channels using spread-spectrum techniques, which may comprise a spread-spectrum encoder capable of receiving data and placing it in a spread-spectrum signal format and a transmitter operating on a shared communication channel or frequency band, such as might be allocated to terrestrial point-to-point or broadcast communications. The shared communication channel may comprise a cellular system, in which data may be transmitted using spread-spectrum techniques using the transmitters and repeaters of the cellular system simultaneously with voice and other transmissions associated with the cellular system. A subscriber station may be capable of receiving using a plurality of different communication channels or frequency bands, such as a first receiver capable of cellular reception and a second receiver capable of satellite reception, at least one of which uses spread-spectrum techniques.
    Type: Grant
    Filed: April 20, 1998
    Date of Patent: September 12, 2000
    Assignee: Omnipoint Corporation
    Inventors: Douglas G. Smith, Robert C. Dixon, Jeffrey S. Vanderpool
  • Patent number: 6115380
    Abstract: The invention is a system for providing virtual connections through an ATM interworking multiplexer on a call-by-call basis. A signaling processor receives signaling for a call and selects the virtual connection for the call. The signaling processor generates control messages that identify the selection and transfers the control messages to the ATM interworking multiplexer that accepted the access connection for the call. The multiplexer converts user information from the access connection into ATM cells for transmission over the virtual connection in accord with the control messages.
    Type: Grant
    Filed: November 22, 1996
    Date of Patent: September 5, 2000
    Assignee: Sprint Communications Co., L.P.
    Inventors: Joseph Michael Christie, deceased, by Joseph S. Christie, legal representative, by Jean M. Christie, legal representative, Michael Joseph Gardner, Albert Daniel DuRee, William Lyle Wiley
  • Patent number: 6101180
    Abstract: A method of multicasting digital data to a user accessing an Internet connection is disclosed. The method includes placing digital data that is to be multicast in IP protocol to generate IP digital data. The IP digital data is transmitted from a transmission site to a remote Internet point of presence through a dedicated transmission channel substantially separate from Internet backbone. The dedicated transmission channel may be, for example, a satellite channel. At the remote Internet point of presence, the IP digital data is multicast for delivery to at least one receiving Internet user's apparatus connected to but distal from the remote Internet point of presence.
    Type: Grant
    Filed: November 12, 1997
    Date of Patent: August 8, 2000
    Assignee: Starguide Digital Networks, Inc.
    Inventors: Paul W. Donahue, Jeffrey A. Dankworth, Larry W. Hinderks, Laurence A. Fish, Ian A. Lerner, Thomas C. Ballister, Roswell R. Roberts, III
  • Patent number: 6065058
    Abstract: A push-based filtering of objects in a client-server hierarchy based on usage information. A method of annotating a push object with meta information on its content and/or urgency is also described. Objects can be staged at the server(s) to provide fast access when the filtered object is later requested. The PICS protocol may be used to communicate various types of information: e.g., by the content provider or a higher level proxy to annotate the object, including an urgency, a summary or title, a group classification, and/or an identity of the push; to convey usage or preference information on pushed objects up the hierarchy, including usage information and user preferences based on object group classifications; and to convey a staging status of each staged object down the hierarchy to improve caching efficiency. An object may include a content hierarchy such as a title, a summary and the full content.
    Type: Grant
    Filed: May 9, 1997
    Date of Patent: May 16, 2000
    Assignee: International Business Machines Corp.
    Inventors: Brent Tzion Hailpern, Peter Kenneth Malkin, Robert Jeffrey Schloss, Philip Shi-Lung Yu
  • Patent number: 6061440
    Abstract: A teleconferencing system for voice and data provides interconnections among user sites via a central station. User stations at user sites each alternate operation between a data mode connecting a user computer and modem to a user telephone communication path and a voice mode connecting a telephony circuit to the communication path. The teleconferencing system is adapted for conducting a voice conference over standard telephone lines while allowing simultaneous viewing of data objects such as slides, graphs, or text. A host computer connected to the central station serves as a central repository for storage and retrieval of data objects for use in teleconferences.
    Type: Grant
    Filed: November 30, 1998
    Date of Patent: May 9, 2000
    Assignee: Global Technologies, Inc.
    Inventors: Thomas A. Delaney, Saul Miodownik, Keith Raniere, Steven Danzig
  • Patent number: 6035337
    Abstract: Applications are enabled to provide information about which hosts should receive data generated by each host in a collaborative system. The data flow information is enabled, and the way that data flows is calculated to be dynamically changed during the application's execution. This data flow customization is enabled within a generic communication infrastructure. The application's specification of the data distribution is decoupled from the low-level mechanisms used to actually disseminate data across the network.
    Type: Grant
    Filed: May 30, 1997
    Date of Patent: March 7, 2000
    Assignee: International Business Machines Corp.
    Inventors: Richard J. Redpath, Sandeep Kishan Singhal
  • Patent number: 5995826
    Abstract: A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. However, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the "*" button. If such a signal is detected, the customer is transferred back to a directory assistance operator, who can then provide whatever further assistance is needed (e.g. redialing a busy number, or providing further directory assistance). This feature can be disabled, manually or automatically, if the destination number makes its own use of the DTMF signals.
    Type: Grant
    Filed: August 5, 1997
    Date of Patent: November 30, 1999
    Assignee: Metro One Telecommunications, Inc.
    Inventors: Patrick M. Cox, Adrian P. Powell, Paul W. Filliger, Michael A. Kepler
  • Patent number: 5983192
    Abstract: A method and apparatus for distributing audio signals from one of a plurality of audio sources to an output connect compressed audio signals from each one of the plurality of audio sources to an audio processor. Uncompressed audio signals are derived from the compressed audio signals. The compressed audio signal from one of the plurality of audio sources is selectively coupled to the output based upon the uncompressed audio signals. In a preferred embodiment, the compressed audio signal from one of the plurality of audio sources is coupled to the output selectively in accordance with speech information detected in the uncompressed audio signals from the plurality of audio sources.
    Type: Grant
    Filed: January 22, 1999
    Date of Patent: November 9, 1999
    Assignee: PictureTel Corporation
    Inventors: Stephen C. Botzko, David M. Franklin
  • Patent number: 5949763
    Abstract: A method and apparatus for providing broadband conferencing services is provided. The method includes the steps of establishing a voice channel over a circuit switched telephone network and a virtual data channel over a packet data network between at least two parties. The apparatus includes a telephone line and a digital data line sharing a single subscriber loop in addition to a system for establishing a virtual data channel over a packet data network. Further, an advanced intelligent network telephone network having a first database of customer premise equipment and a second database having data addresses associated with the customer premise equipment is disclosed.
    Type: Grant
    Filed: July 17, 1997
    Date of Patent: September 7, 1999
    Assignee: Ameritech Corporation
    Inventor: Arnold M. Lund
  • Patent number: 5946646
    Abstract: A device for generating and displaying a message is disclosed. The present invention comprises a computer memory for storing the ad, message and searchable database in a memory, a distribution link for transmitting the ad, message and searchable database to a remote location for storing said message, and means associated with an end user workstation at the remote location for retrieving said ad, message and searchable database and displaying same on a CRT monitor associated with the workstation at a time when the workstation is not in use.
    Type: Grant
    Filed: December 19, 1996
    Date of Patent: August 31, 1999
    Assignee: Digital Broadband Applications Corp.
    Inventors: Robert J. Schena, Kelly L. Carr, David J. Schena, Edward J. Glantz
  • Patent number: 5930238
    Abstract: Multimedia multipoint conferencing and distance learning sessions utilizing the ATM network use multimedia conferencing equipment at remote sites coupled to the ATM network via ATM network interface switches. All ATM switches are coupled to, and receive control information from a network manager (NM). An application server (AS) is coupled to the NM, and is also coupled to conferencing equipment via an out-of-band connection such as ETHERNET, to which the conferencing equipment is also connected. To establish a multimedia multipoint conference, the AS sends information regarding the participants to the NM. At conference time, the NM establishes a plurality of SPVC multicast trees from each participating site to all other participating sites in the conference, and activates one multicast tree and deactivates all others. An application running on a computer system at a main site tracks requests from remote sites for recognition.
    Type: Grant
    Filed: July 10, 1997
    Date of Patent: July 27, 1999
    Assignee: General DataComm
    Inventor: Annie Thanhvan Nguyen
  • Patent number: 5920560
    Abstract: In one embodiment of a multi-connection management method, a management area is prepared for each of the interfaces. A call control memory stores the management information of a leaf interface, statuses of connections, leaf interface information and link information. A whole leaf interface management area is stored with the link information of the leaf management areas. The leaf management area for each interface is stored with the information of the corresponding interface and the link information. In another embodiment, connection status for a fixed-connection communication of a multicast is confirmed. This includes a communication controller that receives a status confirmation demand message sent by terminals and demands a multicast server for information collection, if the message is the status confirmation demand message which is effective for the protocol regulations.
    Type: Grant
    Filed: February 12, 1996
    Date of Patent: July 6, 1999
    Assignee: Fujitsu Limited
    Inventors: Eiichiro Takahashi, Fumio Hirase
  • Patent number: 5920622
    Abstract: A method of management of resources in a multiple process system providing a list of resource owner identities, storing in an owner list the identity of at least one process with a resource which the at least one process has a right to operate, and allowing only a process listed with a resource to use the resource.
    Type: Grant
    Filed: November 4, 1996
    Date of Patent: July 6, 1999
    Assignee: Mitel Corporation
    Inventors: Paul Erb, Danny Normand Prairie
  • Patent number: 5916302
    Abstract: A conference server system, for internal use in the public switched telephone network (PSTN), links to public data communication networks (e.g. the Internet) for distributing computer displayable data between participants in voice telephone conferences. The server system includes a computer sub-system for storing data generated by the participants and distributing the data in coordination with voice presentations of respective participants. Data so stored and distributed includes computer-displayable data. Other data handled by the computer subsystem represents commands and functional requests issued by participants which pertain to the handling of computer-displayable data and voice parameters of the conference. Conference participants, having separate and concurrent access to both the PSTN and the data network, receive and view computer-displayable data prepared by one of the participants in coordination with the respective voice conference.
    Type: Grant
    Filed: December 6, 1996
    Date of Patent: June 29, 1999
    Assignee: International Business Machines Corporation
    Inventors: James M. Dunn, Colin George Harrison, Edith Helen Stern, James J. Toohey, Barry Edward Willner
  • Patent number: 5912882
    Abstract: A private communication network through which a plurality of member users communicate using the public switched telephone network (PSTN) is disclosed herein. Each member user utilizes either a modified land line telephone directly connected to PSTN, or uses a modified mobile telephone operatively coupled to the PSTN through a wireless communication system. The private communication network includes network call manager having a telephone network interface for establishing a telephone connection with each of a plurality of telephone lines of the PSTN. Each of the plurality of telephone lines is associated with one of the plurality of member users. The network call manager further includes a switch matrix, coupled to the telephone network interface, for providing an information signal received from an active member user over a selected telephone line to the remaining non-active member users.
    Type: Grant
    Filed: February 1, 1996
    Date of Patent: June 15, 1999
    Assignee: Qualcomm Incorporated
    Inventors: Byron Y. Yafuso, Matthew S. Grob, Eric J. Lekven, Steven L. Rogers
  • Patent number: 5894512
    Abstract: A call center, including a PBX/ACD and a CTI server, is provided to route both voice and video calls to a single group of agents. A modem call from an end-point terminal is used to initiate and prepare a video call. Upon receiving an inbound voice or a modem call, the PBX/ACD passes ANI and DNIS to the CTI server. In response to the inbound voice or video call, the CTI server selects a group of agents capable of handling the inbound call, and sends routing information to the PBX/ACD so that the ACD can route the inbound call to the selected group of agents. Before an inbound call is routed to an agent, the CTI server generates a flag to indicate the nature of the inbound call. If the flag indicates a video call initiated by a modem call, a modem at the agent's side will respond to the modem call from the end-point terminal, and a separate ISDN call is then made to establish a video connection. If the flag indicates a voice call, a telephone set at the agent's side will simply ring.
    Type: Grant
    Filed: July 26, 1996
    Date of Patent: April 13, 1999
    Assignee: NCR Corporation
    Inventor: Hal B. Zenner
  • Patent number: 5867673
    Abstract: A module of a distributed process control system has a prior art kernel submodule, a peripheral submodule, and an interface circuit to provide for communications between the two submodules. The kernel submodule communicates with the interface circuit over a module BUS which includes a data BUS and an address BUS. The peripheral submodule communicates with the interface circuit over a peripheral component interface (PCI) BUS, a single thirty two bit BUS which is incompatible with the module BUS. The interface circuit permits such communications between the two submodules without requiring any hardware or software changes to the kernel submodule and the module BUS, nor to components of the peripheral submodule or its PCI BUS. The interface circuit includes interface registers, a control circuit which determines which submodule is permitted to write or read data and/or address into or from a given register of the interface registers.
    Type: Grant
    Filed: October 7, 1996
    Date of Patent: February 2, 1999
    Assignee: Honeywell Inc.
    Inventors: Jay W. Gustin, Michael L. Hodge, David L. Kirk
  • Patent number: 5867653
    Abstract: A distance learning system consists of a plurality of multi-cast clients of various classes and priorities with one multi-cast client as a primary multi-cast client, a multi-cast server, arbitrator and a distance learning session coordinator. The primary multi-cast client provides the default or primary Audio-Visual Material (AVM) stream. The Multi-Cast Server (MCS) setups a multi-cast over a point to multi-point connection which connects all multi-cast clients that are to take part in a particular distance learning session, along with the Primary multi-cast client. Additionally, the primary multi-cast client is connected to the MCS via a point-to-point link. The multi-cast clients and the primary multi-cast client receive an AVM material stream from the multi-cast server via the point to multi-point connection. When a multi-cast client wishes to speak, a speaking request is sent to the arbitrator, the arbitrator determines whether to grant or deny the speaking request.
    Type: Grant
    Filed: April 18, 1996
    Date of Patent: February 2, 1999
    Assignee: International Business Machines Corporation
    Inventors: Caglan M. Aras, Roch A. Guerin, Gerald Lebizay, Raif O. Onvural, Gary Roy Shippy, Ling-Ching Wang Tai
  • Patent number: 5864615
    Abstract: An audio communications interface 102 provides substantially automatic audio communications between a remote agent telephone 107 and a telephonic switch 104 through a telephonic console 106 connected to the telephonic switch 104. A remote agent dials a specified telephone number on the agent telephone 107 to access the audio communications interface 102. The audio communications interface 102 receives the dialed number from a telephone network 108 connected to the agent telephone 107 and generates a call signal which is transmitted to the telephonic switch 104 through the telephonic console 106. In response to the call signal, the telephonic switch 104 establishes audio communications with the agent telephone 107 through the console 106 and audio communications interface 102. A method for establishing audio communications through the audio communications interface 102 and data communications through an agent terminal 112, a computer network and a host computer 110 with the telephonic switch 104 is provided.
    Type: Grant
    Filed: September 28, 1995
    Date of Patent: January 26, 1999
    Assignee: Rockwell International Corporation
    Inventor: Anthony J. Dezonno
  • Patent number: 5857017
    Abstract: A call waiting notifying apparatus including a discriminating circuit to discriminate to see if a call reception has been generated from a digital line to an analog terminal in communication or not; and a transmitting circuit to transmit a predetermined tone to the analog terminal if the generation of the call waiting is determined by the discriminating circuit. The discriminating circuit discriminates the generation of the call waiting on the basis of a command received through a control channel of the digital line.
    Type: Grant
    Filed: October 24, 1997
    Date of Patent: January 5, 1999
    Assignee: Canon Kabushiki Kaisha
    Inventors: Hirokazu Ohi, Shigeru Nishikawa, Michihiro Izumi
  • Patent number: 5854892
    Abstract: There is provided herein a method, apparatus, and storage medium for processing data. According to one embodiment, encoded data is received by a playback engine of a computer system. A decoder of the playback engine decodes the encoded data. A capture engine of the computer system is notified to encode the decoded data. The decoded data is encoded with an encoder of the capture engine.
    Type: Grant
    Filed: May 3, 1996
    Date of Patent: December 29, 1998
    Assignee: Intel Corporation
    Inventors: Christina K. Liu, Yung D. Nguyen, Judith A. Goldstein
  • Patent number: 5848143
    Abstract: A communications system and method for automatically making telephone routing decisions with "global authority" based upon information gathered in real time from the entire communications system and global optimization criteria. The present invention permits unified central control and management for the entire system.
    Type: Grant
    Filed: November 5, 1996
    Date of Patent: December 8, 1998
    Assignee: Geotel Communications Corp.
    Inventors: G. Wayne Andrews, Steven H. Webber, James P. Kelly, Lawrence E. Johnson, Jerry A. Stern, Vincent J. Milano, Jr., Charles R. Davis
  • Patent number: 5845277
    Abstract: A system and method for representing a network according to a hierarchy of views of varying detail. The system models networks as a plurality of interconnected nodes. The display is made more simple by combining network elements (i.e., nodes and connections) in two ways. Nearby nodes within a user-selectable proximity are displayed as a single "supernode." Similarly, connections between all the nodes represented by two supernodes are displayed as a single connection between the supemodes. The system adjusts the relative size of each supernode in proportion to the number of nodes each supernode represents. Similarly, the thickness of each inter-supernode connection is adjusted in proportion to the number of inter-node connections it represents. The system allows a user to conveniently "zoom-in" or "zoom-out," and to adjust the level of detail depicted in the display.
    Type: Grant
    Filed: December 19, 1996
    Date of Patent: December 1, 1998
    Assignee: MCI Communications Corporation
    Inventors: John M. Pfeil, Kenneth A. Mennenga
  • Patent number: 5844979
    Abstract: A teleconferencing system for voice and data provides interconnections among user sites via a central station. User stations at user sites each alternate operation between a data mode connecting a user computer and modem to a user telephone communication path and a voice mode connecting a telephony circuit to the communication path. The teleconferencing system is adapted for conducting a voice conference over standard telephone lines while allowing simultaneous viewing of data objects such as slides, graphs, or text. A host computer connected to the central station serves as a central repository for storage and retrieval of data objects for use in teleconferences.
    Type: Grant
    Filed: February 16, 1995
    Date of Patent: December 1, 1998
    Assignee: Global Technologies, Inc.
    Inventors: Keith Raniere, Thomas A. Delaney, Saul Miodownik, Steven Danzig
  • Patent number: 5838664
    Abstract: A video teleconferencing system uses digital transcoding to obtain algorithm transcoding, transmission rate matching, and spatial mixing. The video teleconferencing system comprises a multipoint control unit (MCU) for allowing multiple audiovisual terminals, which send and receive compressed digital data signals, to communicate with each other in a conference. The MCU has a video processing unit (VPU) that performs algorithm transcoding, rate matching, and spatial mixing among the terminals within a conference. The VPU includes a time division multiplex pixel bus and a plurality of processors. Each processor is assignable to an audiovisual terminal in the conference and is coupled to the pixel bus. In a receive mode, each processor receives and decodes compressed video signals from its assigned terminal and puts the decoded signal onto the pixel bus. In a transmit mode, each processor receives from the pixel bus uncompressed video signals from any terminal in the conference.
    Type: Grant
    Filed: July 17, 1997
    Date of Patent: November 17, 1998
    Assignee: VideoServer, Inc.
    Inventor: Mark D. Polomski
  • Patent number: 5825771
    Abstract: The present invention is an audio transceiver (having an audio receiver and a transmitter) which, on the receiving side, adaptively controls the amount of audio data in the buffer of a PC audio device, such that the audio device always has something to play. On the transmission side, the audio transmitter provides at least sequence numbers to the audio packets to be sent. The audio receiver is concerned only with the state of the buffer of the audio device. Therefore, the audio transmitter does not have to be synchronized with the audio receiver.
    Type: Grant
    Filed: November 10, 1994
    Date of Patent: October 20, 1998
    Assignee: VocalTec Ltd.
    Inventors: Alon Cohen, Lior Haramaty
  • Patent number: 5822525
    Abstract: A presentation system for displaying a presentation at multiple computer systems. One computer system is designated as a presenter computer system, and the other computer systems are designated as audience member computer systems. Each computer system executes an application that exposes a function for controlling the behavior of the application. Each computer system also has a conference subsystem with a messaging component, an automation component, and a user interface component. The messaging component controls communications between the computer systems. The automation component controls the behavior of the application using the exposed function. The user interface component displays the presentation within a conference window, receives commands from a presenter and sends the commands to each audience member computer system, receives commands from the presenter computer system, and directs the automation component to effect the performing of behavior of the received commands.
    Type: Grant
    Filed: May 22, 1996
    Date of Patent: October 13, 1998
    Assignee: Microsoft Corporation
    Inventors: John E. Tafoya, Robert L. C. Parker
  • Patent number: 5819048
    Abstract: Image data processing apparatus transmitting data in according with a reception rate includes a receiver for receiving information data transmitted from at least one external terminal, and calculating circuitry for calculating a reception rate of the information data received by the receiver. The reception rate is calculated continuously or at every predetermined transmission time interval. A transmitter then transmits the calculated rate data. Preferably, in a video conferencing system, data is transmitted and received at an appropriated rate.
    Type: Grant
    Filed: July 2, 1996
    Date of Patent: October 6, 1998
    Assignee: Canon Kabushiki Kaisha
    Inventors: Hiroshi Okazaki, Hiroaki Sato
  • Patent number: 5802160
    Abstract: A method and system of providing telephone service comprises associating a list of telephone numbers with a representative telephone number. A call to the representative telephone number is detected and a plurality of telephone numbers on the list are simultaneously signalled. Thereafter, signalling is terminated at at least one of the plurality of telephone numbers thereby allowing a connection to be established with one or more parties at telephone numbers among the plurality of telephone numbers. Each telephone number on the list may be a representative number which is associated with another list of telephone numbers.
    Type: Grant
    Filed: January 19, 1996
    Date of Patent: September 1, 1998
    Assignee: Pilgrim Telephone, Inc.
    Inventors: Stanley Kugell, David Silver
  • Patent number: 5787162
    Abstract: Communication systems, terminals and methods are provided which are capable of supporting, and/or being used in conjunction with, communication session scheduling. The communication systems include a plurality of terminals, ones of which are operative to receive and transmit communication signals among a plurality of parties. At least one terminal includes both an interface operative to receive a scheduling signal and a circuit. The circuit is operative in response to the received scheduling signal to modify selectively one of either a first data set or a second data set. The first data set represents the availability of a first party to respond to a received communication signal. The second data set represents the priority associated with a particular communication signal transmitted from the first party to at least a second party.
    Type: Grant
    Filed: September 18, 1995
    Date of Patent: July 28, 1998
    Assignee: AT&T Corp.
    Inventor: Joel I. Javitt
  • Patent number: 5784453
    Abstract: A method of management of resources in a multiple process system providing a list of resource owner identities, storing in an owner list the identity of at least one process with a resource which the at least one process has a right to operate, and allowing only a process listed with a resource to use the resource.
    Type: Grant
    Filed: November 4, 1996
    Date of Patent: July 21, 1998
    Assignee: Mitel Corporation
    Inventors: Paul Erb, Danny Normand Prairie
  • Patent number: 5764902
    Abstract: A method, data conferencing system, and storage medium for inserting an annotation made by a node of a data conferencing system having a plurality of nodes, wherein only one node at a time is an arbiter node. According to a preferred embodiment, the node inserts at an index for indexing an indexed object a container object for containing the annotation. If the node is not the arbiter node, then the node requests to be the arbiter node. If the node is the arbiter node, then the node determines whether the current indexed object is identical to the container object. If the current indexed object is not identical to the container object, then the node merges the annotation with the current indexed object and deletes the container object.
    Type: Grant
    Filed: September 29, 1995
    Date of Patent: June 9, 1998
    Assignee: Intel Corporation
    Inventor: Lewis V. Rothrock
  • Patent number: 5761205
    Abstract: An office point is connected to a central office using a plurality of basic rate interface (BRI) lines. A physical layer of the office point provides connection to the BRI lines. A second layer uses a first table for accessing terminal endpoint identifiers (TEIs) using port numbers and logical link numbers. A third layer uses a second table for accessing logical terminal number using the port numbers and the logical link numbers. The third layer also uses a third table for using logical terminal numbers to access service profile identifiers.
    Type: Grant
    Filed: March 14, 1996
    Date of Patent: June 2, 1998
    Assignee: Siemens Business Communication Systems, Inc.
    Inventor: Selena Dilley