Abstract: Devices and techniques are generally described for delayed execution of natural language understanding processes. In various examples, input data is received. In some examples, automatic speech recognition (ASR) data is generated that represents the input data. In some further examples, processing of the ASR data by a first natural language understanding (NLU) process is initiated. In some examples, a first amount of time by which to delay processing of the ASR data by a second NLU process is determined. In at least some examples, processing of the ASR data by the second NLU process is initiated after the first amount of time has elapsed. The first NLU process may be unable to interpret the ASR data. The second NLU process may generate result data that may be stored in memory.

Abstract: Methods, systems, and devices for wireless communication are described. A method at a user equipment (UE) includes receiving signaling that indicates a carrier aggregation (CA) configuration (having carriers configured for UL and downlink (DL) data transmissions) and an auxiliary uplink (UL) configuration (having carriers configured for UL reference signal transmissions). The method also includes receiving a resource assignment on a DL carrier of the CA configuration, and transmitting an aperiodic sounding reference signal (A-SRS) using the one or more carriers of the auxiliary UL configuration based at least in part on the received resource assignment. Another method is performed by a UE having a CA configuration and an A-SRS configuration, including receiving a resource assignment on a DL carrier in the CA configuration, detecting a trigger for transmitting an A-SRS, determining UL resources of the A-SRS configuration for transmitting the A-SRS, and transmitting the A-SRS on the determined UL resources.

Abstract: An apparatus and method apparatus and/or computer software to automate testing of a voice self service platform. In its software embodiment, the present invention comprises software that runs on the windows platform to simulate all the components of an Interactive Voice Recognition Unit (VRU). In addition this embodiment can also be used as a helper unit to test individual components of an interactive voice recognition (IVR).

Abstract: A method and system to limit voice-filter bandwidth based for a device model based on observed sound quality trend. A system monitors sound quality of voice-call communications coming from various devices and detects based on the monitoring that the sound quality of voice-call communications coming from devices of a particular model tends to be threshold low even when the devices have threshold high quality wireless coverage. In response the system then imposes a policy for devices of that model to restrict the voice-filter bandwidth that they apply—such as by limiting the devices to use a voice-filter bandwidth that is no wider than a designated bandwidth.

Abstract: Providing unique prompts for script, comprising sequencing, by a processor, at least one script in a design order having at least one prompt, identifying, by the processor, duplicate prompts of the at least one prompt, identifying, by the processor, unique prompts of the at least one prompt, translation tagging, by the processor, the identified unique prompts and replicating, by the processor, the translation tagged unique prompts to the identified duplicate prompts.

Abstract: A system and methods for reliable call recording testing and proprietary customer information retrieval, wherein recording may be both active and passive in nature, recording call audio from the moment a call begins such as to include dial tones, IVR interactions, and other non-conversation call contents that may generally be omitted in traditional recordings. These recordings may then be compared to similar recordings collected by traditional systems to “align” the recordings, identifying portions of the call that may have been omitted from one recording by using audio fingerprinting to match recordings up for improved analysis.

Abstract: A system for bi-directional quality testing of a telephony system or network using an audio generation device configured to automate Perceptual Evaluation of Speech Quality assessments and connect to a communication endpoint through computer telephony integration (CTI) instruction or system configuration to enable auto-answering of the communication endpoint, listen, record, and process signals and audio data, calculate Mean Opinion Scores (MOS), generate signals and audio for playback, compare files using a full reference algorithm, and store data with MOS results displayed in data naming structure.

Abstract: Various embodiments provide real-time translation of a voicemail into a readable format as the voicemail is being recorded. In some cases, a system server records the voicemail by first answering a call from an originating device that goes unanswered by a destination device. Upon answering the call, the system server translates the recording, while it is being recorded, into a readable format. Alternately or additionally, the system server forwards portions of the readable format to the destination device. In turn, as the destination device receives portion(s) of the real-time translation, it can display the associated content, and/or update what is displayed as new portions are received. At times, the destination device provides additional call control that interrupts the voicemail while it is being recorded at the system server, and redirects the call to the destination device if the originating device is still connected.

Abstract: A device, software and/or operating system implement independent point-to-point, point-to-multipoint and multipoint-to-point audio messaging platforms. Remote communication is enabled via audio messages in a public, semi-public, private group and/or private chat environment. The methodology allows for simulated conversations resembling those that would otherwise normally be possible in a live face-to-face meeting, group setting or town hall type event.

Abstract: Providing unique prompts for script, comprising sequencing, by a processor, at least one script in a design order having at least one prompt, identifying, by the processor, duplicate prompts of the at least one prompt, identifying, by the processor, unique prompts of the at least one prompt, translation tagging, by the processor, the identified unique prompts and replicating, by the processor, the translation tagged unique prompts to the identified duplicate prompts.

Abstract: Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text conversion algorithm and transmitting the text message to a wireless computing device.

Abstract: A method and apparatus of processing a customer call is disclosed. The customer call may be initiated for an interactive voice response (IVR) type call system. One example method may include processing an interactive voice response (IVR) customer call. The method may include receiving customer call input to IVR call menu prompts, evaluating customer call interactions with the IVR call menu prompts, and calculating at least one usability score of the customer's interactions with the IVR call menu prompts. The method may also include displaying the results of the at least one usability scores on a user interface.

Abstract: A computer-implemented method and system to remotely test message-waiting notifications over a communications network is provided. The method includes receiving broadband signaling from a voicemail platform; converting the broadband signaling to narrowband signaling; and transmitting the narrowband signaling, which generates status notifications, and transmits the status notifications to a remote test location. The system includes a switching element that routes the broadband signaling generated by the voicemail platform. The switching element routes the broadband signaling to a message processing component that executes code that searches a message-waiting-notification database to generate appropriate tones based on the broadband signaling received from the switching element.

Abstract: A call calculator and method thereof used to automate testing of a voice self service platform. The call calculator may have functional logic to calculate an estimated call load. The type of load may be least one of cyclic, peak, burst, choppy, and sustained. The call calculator may use a set of input parameters of an algorithm to calculate the estimated call load, wherein the algorithm may be based on an integral calculus model.

Abstract: Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text conversion algorithm and transmitting the text message to a wireless computing device.

Abstract: A system and method for handling call recording failures for a contact center. A processor receives information on a first media controller currently assigned to a telephony call. The first media controller bridges a first media path between the first and second communication devices and records, into a storage device, media exchanged in the first media path during the telephony call. The processor detects failure of the first media controller during the telephony call, where the failure of the first media controller tears down the first media path. In response to detecting the failure, the processor bridges a second media path between the first and second communication devices until a second media controller is identified. In response to the second media controller being identified, the second media controller is signaled to bridge and record media exchanged during the telephony call.

Abstract: An apparatus and method for providing a mobile personal assistant are provided. The method includes receiving a telephone call at a mobile terminal, determining whether a user of the mobile terminal is available to take the call based on a current context of the mobile terminal; and when the user of the mobile terminal is not available to take the call, handling the call by a mobile personal assistant on behalf of the user.

Abstract: Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.

Abstract: In one embodiment, a network device attaches a header including an identifier for an original call to an outgoing refer message and may also modify a table entry for a consultative call to include the identifier. The network device then monitors incoming invite messages for a header containing the identifier and observes that an incoming invite message containing the header correlates to the original call. When a header is not included, the network device extracts information from the incoming invite messages and compares the extracted information to the modified table entry to correlate one of the incoming invite messages to the original call.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System having a controller element to submit to a Calling Card Server (CCS) over a primary call leg a Session Initiation Protocol (SIP) SUBSCRIBE message requesting outdial event notification for a call placed on a secondary call leg responsive to a reply of a voicemail message, and receive over the primary call leg a SIP NOTIFY message from the CCS indicating outdial events associated with placing the call over the secondary call leg. Additional embodiments are disclosed.

Abstract: An earpiece designed to be wirelessly connected to an associated electronic device. The earpiece detects loss of connectivity with the associated electronic device and restoration of connectivity with the electronic device. The earpiece may disable and re-enable communications with the electronic device and/or audibly output a message to a user depending on the detected loss of connectivity or restoration of connectivity.

Abstract: There is provided an information processing system comprising a device and a terminal. The device comprises a recording unit to record telephone communication; a voice obtaining unit to obtain voice in response to detection of disconnection from a phone line; a transmission unit to transmit recorded data; a transmission unit to transmit voice data; a reception unit to receive a keyword candidate; a display control unit to display the keyword candidate; a selection unit to select a keyword candidate; and a transmission unit to transmit the selected keyword candidate. The terminal comprises a reception unit to receive the recorded data; a keyword generation unit to generate the keyword candidate based on the voice data; a transmission unit to transmit the keyword candidate; a registration unit to register the keyword candidate as a search keyword while associating the keyword candidate with the recorded data.

Abstract: Non-intrusive speech-quality assessment uses vocal-tract models, in particular for testing telecommunications systems and equipment. This process requires reduction of the speech stream under assessment into a set of parameters that are sensitive to the types of distortion to be assessed. Once parameterized, the data is used to generate a set of physiologically-based rules for error identification, using a parametric modeling of the shape of the vocal tract itself, by comparison between derived parameters and the output of models of physiologically realistic forms for the vocal tract, and the application of physical constraints on how these can change over time.

Abstract: A network audio testing system and a network audio testing method thereof for testing the performance of a network communication system during communication are disclosed. The system includes a processing system and a sound simulation device. The processing system is for generating a near-end simulation signal and a far-end simulation signal. The sound simulation device is for receiving and making a near-end simulation sound. The near-end simulation sound is received by a microphone of the network communication system to generate a first test signal. The processing system further simultaneously makes the sound simulation device sounding the near-end simulation sound and a speaker sounding a far-end simulation sound to obtain a second test signal. The processing system compares the first and the second test signal to obtain an attenuation degree of the near-end simulation signal and a residual energy of the far-end simulation signal.

Abstract: Systems, method, and media for providing communication services between an application and a computer telephony interface server are provided. One of a plurality of computer telephony interface drivers is launched as a primary computer telephony interface driver to interface the application with the computer telephony interface server. The computer telephony interface drivers are monitored with a plurality of monitors. Each of the monitors is associated with one of the computer telephony interface drivers and monitors a status of another of the computer telephony interface drivers. A failure of the primary computer telephony interface driver is detected with a secondary monitor. The secondary monitor monitors the primary computer telephony interface driver and is associated with a secondary computer telephony interface driver.

Abstract: A method, article of manufacture, and apparatus for presenting a plurality of auditory communications having associated data representing at least one term identified in the communication is disclosed. In an embodiment, this comprises providing a visual representation of the term, providing links associated with occurrences of the term in the plurality of communications, and when a link is selected, playing a portion of the communication corresponding to the occurrence of the term. A portion of the communication following the portion corresponding to the occurrence of the term may be played.

Abstract: A segmentation description scheme for video material that includes references to segments of video contained in different programs. The segmentation description scheme may also interact with a presentation device to present the referenced segments to a user contiguously, without first storing the segments respectively referenced from the different programs.

Abstract: A method of providing robust call center operation for an organization, based on a first data center with computerized components that provide service to the call center, including, receiving at a failover manager having a processor and memory, notification from a user to shut down components of the first data center providing service to the call center, shutting down or verifying non-functionality of the components of the first data center providing service to the call center, activating similar components from a second data center to replace functionality of the first data center, wherein the components of the first data center and the second data center are connected over a network, and updating references of the call center to access the components from the second data center instead of the components from the first data center.

Abstract: A computer-implemented method and system to remotely test message-waiting notifications over a communications network is provided. The method includes receiving broadband signaling from a voicemail platform; converting the broadband signaling to narrowband signaling; and transmitting the narrowband signaling, which generates status notifications, and transmits the status notifications to a remote test location. The system includes a switching element that routes the broadband signaling generated by the voicemail platform. The switching element routes the broadband signaling to a message processing component that executes code that searches a message-waiting-notification database to generate appropriate tones based on the broadband signaling received from the switching element.

Abstract: A system and method for monitoring an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script with a plurality of instructions. A visual representation of the audio communication is presented to an agent substantially simultaneously with the audio communication based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.

Abstract: Methods and apparatus for retrieving and providing voice mail messages from a server are described. In accordance with the invention voice mail messages may be retrieved via requests made via a set top box. Voice mail messages are retrieved in response to the request from a voice mail server which is also accessible via the telephone network. Retrieved voice mail is transcoded and included in a video on demand (VOD) file. Text, call ID information and/or other information as, e.g., an automatically generated transcript of the voice mail message, may be included in the VOD file. The VOD file is supplied to a VOD server which provides the file including the message to the set top box for display. A user can view the messages and switch from viewing one message to the next by using video play back commands.

Abstract: A method of providing communication services includes configuring a primary computer telephony interface driver to interface a computer telephony interface server with an application for transmitting client information between the application and the computer telephony interface server and configuring a secondary computer telephony interface driver to redundantly interface the same computer telephony interface server with the same application for transmitting the same client information between the same application and the same computer telephony interface server.

Abstract: A system and computer-readable media are provided for facilitating playback of voicemails using a mobile device having a display. Furthermore, embodiments of the present invention allow users to customize the grouping of voicemails, and view and play back voicemails according to these groupings. Additionally, users are able to automatically play back subsets of groups of voicemails in an order that is most meaningful to them without having to intervene during playback.

Abstract: Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.

Abstract: A method for managing visual voicemail messages includes displaying a list of voicemail messages on a telecommunications handset, receiving user commands for operating on the voicemail messages including a delete message command and in response to a delete message command, marking a voicemail message for deletion with a delete timestamp and moving the voicemail message to a Deleted Messages folder. A Deleted Message Age Indicator function processes to control permanent deletion of voicemail messages in the Deleted Messages folder based on delete timestamps and a global Delete Time value in cooperation with a visual voicemail platform.

Abstract: The invention provides a system and method for indexing and organizing voice mail message by the speaker of the message. One or more speaker models are created from voice mail messages received. As additional messages are left, each of the new messages are compared with existing speaker models to determine the identity of the callers of each of the new messages. The voice mail messages are organized within a user's mailbox by caller. Unknown callers may be identified and tagged by the user and then used to create new speaker models and/or update existing speaker models.

Abstract: A method for ringtone, voice, and sound notification of printer status, comprising obtaining status information of a printer, converting it into an audible report, and delivering the audible report. The method is especially useful for visually-impaired users and for shared printers in crowded situations where it is difficult for each user to see the panel or monitor display. The methods also include detection by the events controller, UI manager instructing an audio manager, codec decoding an audio file in firmware and hardware organization; job owner identification information embedded into a print job with a unique tag; user identification sound data embedded in a print job; audible report for multiple jobs in a job queue, with positional information; text-to-speech conversion; unique ringtone melody for each user, comprising department prefix, higher pitch modulation for higher priority, and automatically converting an alphanumeric character into the corresponding note.

Abstract: Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text conversion algorithm and transmitting the text message to a wireless computing device.

Abstract: A method, article of manufacture, and apparatus for presenting an auditory recording having associated data representing at least one term identified in the recording is disclosed. In an embodiment, this comprises providing a visual representation of the term, providing a link associated with an occurrence of the term in the recording, and when the link is selected, playing a portion of the recording corresponding to the occurrence of the term. A portion of the recording following the portion corresponding to the occurrence of the term may be played.

Abstract: In one embodiment, a network device attaches a header including an identifier for an original call to an outgoing refer message and may also modify a table entry for a consultative call to include the identifier. The network device then monitors incoming invite messages for a header containing the identifier and observes that an incoming invite message containing the header correlates to the original call. When a header is not included, the network device extracts information from the incoming invite messages and compares the extracted information to the modified table entry to correlate one of the incoming invite messages to the original call.

Abstract: A call routing test and verification system for an interactive voice response (IVR) system including an automated test driver (ATD) for connecting to a IVR system over a public switched telephone network (PSTN) configured to provide signals representative of content of utterances appropriate for responding to prompt signals of an IVR menu and a test module to enable a test mode of the IVR system in response to the connection by ATD, wherein the test mode allows the IVR system to transmit a call routing string to the ATD prior to transfer of the connection to one of a plurality of agent terminals in response to reaching a call routing point of the IVR menu, where the ATD is further configured to compare at least a portion of the transmitted call routing string to an expected routing string for the call routing point.

Abstract: One preferred embodiment of the present invention provides a system and method for evaluating the performance of a network interface sub-system of an inter-messaging network of voice mail systems. This preferred embodiment includes a network query device that connects to the inter-messaging network and requests a test data file to be retrieved from a particular voice mail network interface sub-system in the inter-messaging network. The requests for the test data file are generated according to user command. Accordingly, the performance of a network interface sub-system in the inter-messaging network, as represented by the result of the request attempt, is evaluated according to a defined level of performance, such as a preferred time limit. Other systems and methods are also provided.

Abstract: A method for testing an interactive voice response application may include storing a number of files associated with interactive voice response applications. The method may also include receiving a selection from a user, where the selection corresponds to a first one of the files. The files may include a number of prompts and may be stored in a first format. The method may further include accessing the first file and generating a second file based on the first file, where the second file includes links to audio files associated with the prompts and is stored in a second format.

Abstract: A system for delivering a multimedia message from a message sender in a sender voice/video short messaging service system (VVSS) operator network to a message recipient in a recipient operator network. The system comprises a services hub suitable for routing the multimedia message, the services hub comprising one or more of a first interface with a sender in the sender VVSS operator network, a second interface with a second VVSS in the recipient operator network, a third interface with a third-party VVSS in a third-party VVSS operator network, wherein the third-party operator network is in communication with the recipient operator network, and a fourth interface with another services hub. Further, the services hub communicates with a sender VVSS and a recipient operator. The recipient operator may be a recipient VVSS operator or a non-VVSS recipient operator.

Abstract: In one embodiment, a method of integrating a digital encoded-audio bit stream player in a radio-frequency (RF) telephone handset is disclosed. An RF connection is established between the RF telephone handset and an RF unit connected to a network, wherein communications between the RF telephone handset and the network pass through the RF unit. The RF telephone handset is switched from performing as a telephony device to performing as a digital encoded-audio bit stream player. Digital encoded-audio bit stream music is played from the RF telephone handset. The digital encoded-audio bit stream music playing from the digital encoded-audio bit stream player is muted when the RF telephone handset receives a telephone call. The RF telephone handset is switched from performing as a digital encoded-audio bit stream player to performing as a telephony device while the telephone call is active.

Abstract: A computer-implemented method and system to remotely test message-waiting notifications over a communications network is provided. The method includes receiving broadband signaling from a voicemail platform; converting the broadband signaling to narrowband signaling; and transmitting the narrowband signaling, which generates status notifications, and transmits the status notifications to a remote test location. The system includes a switching element that routes the broadband signaling generated by the voicemail platform. The switching element routes the broadband signaling to a message processing component that executes code that searches a message-waiting-notification database to generate appropriate tones based on the broadband signaling received from the switching element.

Abstract: One preferred embodiment of the present invention provides a system and method for evaluating the performance of an inter-messaging network of voice mail systems. This preferred embodiment includes an evaluation test unit that connects to the inter-messaging network and requests a test data file to be retrieved from a particular voice mail system in the inter-messaging network. The requests for the test data file are generated according to a schedule of operation so that the requests are repeated within a defined time span. Accordingly, the performance of the inter-messaging network, as represented by the result of the request attempt, is evaluated according to a defined level of performance, such as a preferred time limit. Other systems and methods are also provided.

Abstract: A phone terminal is provided which allows more efficient use of a record area for recording call data than before. A complex apparatus is capable of suspending recording of call data during a period in which a no-service state is detected. As a result, the recordation of call data is not performed while the call is interrupted. The call data no longer contains a voiceless area. The size of the call data can be minimized, resulting in that the effective use of the record area is promoted.

Abstract: The invention includes a device and a method for testing a communication network that includes an Internet Protocol (VoIP) network. The inventive device includes a user interface for communicating results of a test, a transceiver for allowing the test device to communicate with a telecommunications network, and a digital signal processor for reformatting a communication signal to be tested by the device. The digital signal processor may include at least one coder/decoder that uses various compression protocols including wherein the digital signal processor uses at least one of the following data compression techniques: G.711a-law, G711?-law, G.720, G.723.1, G.726, G.728, G.729, G.729A, and G.729AB2. The transceiver also may be a power line modem. The inventive device may include a processor, random access memory, read only memory, a user interface, and a network interface.

Abstract: Problematic event data for problematic events that occur during interaction between an Interactive Voice Response (IVR) system and a caller can be captured. The problematic event data can be analyzed for performance issues. A performance issue can represent an interactive segment of the IVR system operating at an unacceptable performance level. An IVR performance improvement action can then be determined to resolve the performance issue. The IVR performance improvement action can be conveyed to the IVR system. Execution of the IVR performance improvement action by the IVR system can reduce occurrences of the problematic events associated with the performance issue.