Of Audio Message Storage And Retrieval Patents (Class 379/1.02)
  • Patent number: 10447848
    Abstract: A system and methods for reliable call recording testing and proprietary customer information retrieval, wherein recording may be both active and passive in nature, recording call audio from the moment a call begins such as to include dial tones, IVR interactions, and other non-conversation call contents that may generally be omitted in traditional recordings. These recordings may then be compared to similar recordings collected by traditional systems to “align” the recordings, identifying portions of the call that may have been omitted from one recording by using audio fingerprinting to match recordings up for improved analysis.
    Type: Grant
    Filed: March 23, 2017
    Date of Patent: October 15, 2019
    Assignee: Cyara Solutions Pty Ltd
    Inventors: Brian Chapman, Geoff Willshire
  • Patent number: 10057410
    Abstract: A system for bi-directional quality testing of a telephony system or network using an audio generation device configured to automate Perceptual Evaluation of Speech Quality assessments and connect to a communication endpoint through computer telephony integration (CTI) instruction or system configuration to enable auto-answering of the communication endpoint, listen, record, and process signals and audio data, calculate Mean Opinion Scores (MOS), generate signals and audio for playback, compare files using a full reference algorithm, and store data with MOS results displayed in data naming structure.
    Type: Grant
    Filed: May 30, 2017
    Date of Patent: August 21, 2018
    Assignee: Cyara Solutions Pty Ltd
    Inventors: Tony Dux, Geoff Willshire
  • Patent number: 9992343
    Abstract: Various embodiments provide real-time translation of a voicemail into a readable format as the voicemail is being recorded. In some cases, a system server records the voicemail by first answering a call from an originating device that goes unanswered by a destination device. Upon answering the call, the system server translates the recording, while it is being recorded, into a readable format. Alternately or additionally, the system server forwards portions of the readable format to the destination device. In turn, as the destination device receives portion(s) of the real-time translation, it can display the associated content, and/or update what is displayed as new portions are received. At times, the destination device provides additional call control that interrupts the voicemail while it is being recorded at the system server, and redirects the call to the destination device if the originating device is still connected.
    Type: Grant
    Filed: March 16, 2017
    Date of Patent: June 5, 2018
    Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
    Inventors: Kerry David Woolsey, Amit Kumar Dutta, Mieszko G. Matkowski, Krishnan Ananthanarayanan, Ganapathy V. Raman, Mahendra D. Sekaran
  • Patent number: 9706055
    Abstract: A device, software and/or operating system implement independent point-to-point, point-to-multipoint and multipoint-to-point audio messaging platforms. Remote communication is enabled via audio messages in a public, semi-public, private group and/or private chat environment. The methodology allows for simulated conversations resembling those that would otherwise normally be possible in a live face-to-face meeting, group setting or town hall type event.
    Type: Grant
    Filed: October 3, 2014
    Date of Patent: July 11, 2017
    Assignee: Bleepmic LLC
    Inventors: Abdullah Alothman, Khaled Aly
  • Patent number: 9672211
    Abstract: Providing unique prompts for script, comprising sequencing, by a processor, at least one script in a design order having at least one prompt, identifying, by the processor, duplicate prompts of the at least one prompt, identifying, by the processor, unique prompts of the at least one prompt, translation tagging, by the processor, the identified unique prompts and replicating, by the processor, the translation tagged unique prompts to the identified duplicate prompts.
    Type: Grant
    Filed: April 7, 2015
    Date of Patent: June 6, 2017
    Assignee: West Corporation
    Inventors: Terry Olson, John B. Bohan, Mark L. Sempek
  • Patent number: 9491298
    Abstract: Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text conversion algorithm and transmitting the text message to a wireless computing device.
    Type: Grant
    Filed: December 21, 2015
    Date of Patent: November 8, 2016
    Assignee: Voice2Text Innovations LLC
    Inventor: Timothy Salmon
  • Patent number: 8971499
    Abstract: A method and apparatus of processing a customer call is disclosed. The customer call may be initiated for an interactive voice response (IVR) type call system. One example method may include processing an interactive voice response (IVR) customer call. The method may include receiving customer call input to IVR call menu prompts, evaluating customer call interactions with the IVR call menu prompts, and calculating at least one usability score of the customer's interactions with the IVR call menu prompts. The method may also include displaying the results of the at least one usability scores on a user interface.
    Type: Grant
    Filed: January 6, 2011
    Date of Patent: March 3, 2015
    Assignee: West Corporation
    Inventors: Michael J. Moore, Erika Nelson Kessenger, Denise Ann Mallory, Paul W. Popp
  • Patent number: 8942354
    Abstract: A computer-implemented method and system to remotely test message-waiting notifications over a communications network is provided. The method includes receiving broadband signaling from a voicemail platform; converting the broadband signaling to narrowband signaling; and transmitting the narrowband signaling, which generates status notifications, and transmits the status notifications to a remote test location. The system includes a switching element that routes the broadband signaling generated by the voicemail platform. The switching element routes the broadband signaling to a message processing component that executes code that searches a message-waiting-notification database to generate appropriate tones based on the broadband signaling received from the switching element.
    Type: Grant
    Filed: June 4, 2014
    Date of Patent: January 27, 2015
    Assignee: Sprint Communcations Company L.P.
    Inventors: Anthony James Wageman, Tom Sladek, Diane Elaine Carder
  • Patent number: 8917817
    Abstract: A call calculator and method thereof used to automate testing of a voice self service platform. The call calculator may have functional logic to calculate an estimated call load. The type of load may be least one of cyclic, peak, burst, choppy, and sustained. The call calculator may use a set of input parameters of an algorithm to calculate the estimated call load, wherein the algorithm may be based on an integral calculus model.
    Type: Grant
    Filed: August 29, 2011
    Date of Patent: December 23, 2014
    Assignee: West Corporation
    Inventors: Mahendra Varman, Mahmood S. Akhwand
  • Patent number: 8914003
    Abstract: Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text conversion algorithm and transmitting the text message to a wireless computing device.
    Type: Grant
    Filed: April 12, 2012
    Date of Patent: December 16, 2014
    Assignee: Empire IP LLC
    Inventor: Timothy Salmon
  • Publication number: 20140270093
    Abstract: A system and method for handling call recording failures for a contact center. A processor receives information on a first media controller currently assigned to a telephony call. The first media controller bridges a first media path between the first and second communication devices and records, into a storage device, media exchanged in the first media path during the telephony call. The processor detects failure of the first media controller during the telephony call, where the failure of the first media controller tears down the first media path. In response to detecting the failure, the processor bridges a second media path between the first and second communication devices until a second media controller is identified. In response to the second media controller being identified, the second media controller is signaled to bridge and record media exchanged during the telephony call.
    Type: Application
    Filed: August 30, 2013
    Publication date: September 18, 2014
    Inventors: Henry R. Lum, Vladimir Filonov, Jefferey Culbert, Daniel Blander, Somasundaram Subramaniam, Angelo Cicchitto, Paul Gvildys
  • Patent number: 8838072
    Abstract: An apparatus and method for providing a mobile personal assistant are provided. The method includes receiving a telephone call at a mobile terminal, determining whether a user of the mobile terminal is available to take the call based on a current context of the mobile terminal; and when the user of the mobile terminal is not available to take the call, handling the call by a mobile personal assistant on behalf of the user.
    Type: Grant
    Filed: August 11, 2011
    Date of Patent: September 16, 2014
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Parvinder Sawhney, Peter King, Hyoung Wook Ham, Luyi Wang
  • Patent number: 8817954
    Abstract: Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.
    Type: Grant
    Filed: February 24, 2012
    Date of Patent: August 26, 2014
    Assignee: Nuance Communications, Inc.
    Inventors: Edward M. Lynch, David D. Martin, Jared M. Michalec, Victor S. Moore, Wendi L. Nusbickel
  • Patent number: 8787213
    Abstract: In one embodiment, a network device attaches a header including an identifier for an original call to an outgoing refer message and may also modify a table entry for a consultative call to include the identifier. The network device then monitors incoming invite messages for a header containing the identifier and observes that an incoming invite message containing the header correlates to the original call. When a header is not included, the network device extracts information from the incoming invite messages and compares the extracted information to the modified table entry to correlate one of the incoming invite messages to the original call.
    Type: Grant
    Filed: May 21, 2012
    Date of Patent: July 22, 2014
    Assignee: Cisco Technology, Inc.
    Inventors: Yuan Cai, Shuojiun Wu
  • Patent number: 8774174
    Abstract: A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System having a controller element to submit to a Calling Card Server (CCS) over a primary call leg a Session Initiation Protocol (SIP) SUBSCRIBE message requesting outdial event notification for a call placed on a secondary call leg responsive to a reply of a voicemail message, and receive over the primary call leg a SIP NOTIFY message from the CCS indicating outdial events associated with placing the call over the secondary call leg. Additional embodiments are disclosed.
    Type: Grant
    Filed: October 11, 2007
    Date of Patent: July 8, 2014
    Assignee: AT&T Intellectual Property I, LP
    Inventors: Jackson James, Mehrad Yasrebi, Philip Cunetto
  • Patent number: 8755743
    Abstract: An earpiece designed to be wirelessly connected to an associated electronic device. The earpiece detects loss of connectivity with the associated electronic device and restoration of connectivity with the electronic device. The earpiece may disable and re-enable communications with the electronic device and/or audibly output a message to a user depending on the detected loss of connectivity or restoration of connectivity.
    Type: Grant
    Filed: July 29, 2011
    Date of Patent: June 17, 2014
    Assignee: Bose Corporation
    Inventor: Naganagouda B. Patil
  • Patent number: 8751471
    Abstract: There is provided an information processing system comprising a device and a terminal. The device comprises a recording unit to record telephone communication; a voice obtaining unit to obtain voice in response to detection of disconnection from a phone line; a transmission unit to transmit recorded data; a transmission unit to transmit voice data; a reception unit to receive a keyword candidate; a display control unit to display the keyword candidate; a selection unit to select a keyword candidate; and a transmission unit to transmit the selected keyword candidate. The terminal comprises a reception unit to receive the recorded data; a keyword generation unit to generate the keyword candidate based on the voice data; a transmission unit to transmit the keyword candidate; a registration unit to register the keyword candidate as a search keyword while associating the keyword candidate with the recorded data.
    Type: Grant
    Filed: March 16, 2009
    Date of Patent: June 10, 2014
    Assignee: Brother Kogyo Kabushiki Kaisha
    Inventor: Takeshi Nagasaki
  • Patent number: 8682650
    Abstract: Non-intrusive speech-quality assessment uses vocal-tract models, in particular for testing telecommunications systems and equipment. This process requires reduction of the speech stream under assessment into a set of parameters that are sensitive to the types of distortion to be assessed. Once parameterized, the data is used to generate a set of physiologically-based rules for error identification, using a parametric modeling of the shape of the vocal tract itself, by comparison between derived parameters and the output of models of physiologically realistic forms for the vocal tract, and the application of physical constraints on how these can change over time.
    Type: Grant
    Filed: December 30, 2005
    Date of Patent: March 25, 2014
    Assignee: Psytechnics Limited
    Inventors: Philip Gray, Michael P Hollier
  • Patent number: 8675821
    Abstract: A network audio testing system and a network audio testing method thereof for testing the performance of a network communication system during communication are disclosed. The system includes a processing system and a sound simulation device. The processing system is for generating a near-end simulation signal and a far-end simulation signal. The sound simulation device is for receiving and making a near-end simulation sound. The near-end simulation sound is received by a microphone of the network communication system to generate a first test signal. The processing system further simultaneously makes the sound simulation device sounding the near-end simulation sound and a speaker sounding a far-end simulation sound to obtain a second test signal. The processing system compares the first and the second test signal to obtain an attenuation degree of the near-end simulation signal and a residual energy of the far-end simulation signal.
    Type: Grant
    Filed: July 30, 2013
    Date of Patent: March 18, 2014
    Assignee: Pegatron Corporation
    Inventors: Chih-Kai Yang, Shuang-An Lee
  • Patent number: 8644455
    Abstract: Systems, method, and media for providing communication services between an application and a computer telephony interface server are provided. One of a plurality of computer telephony interface drivers is launched as a primary computer telephony interface driver to interface the application with the computer telephony interface server. The computer telephony interface drivers are monitored with a plurality of monitors. Each of the monitors is associated with one of the computer telephony interface drivers and monitors a status of another of the computer telephony interface drivers. A failure of the primary computer telephony interface driver is detected with a secondary monitor. The secondary monitor monitors the primary computer telephony interface driver and is associated with a secondary computer telephony interface driver.
    Type: Grant
    Filed: March 14, 2013
    Date of Patent: February 4, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jayant Thomas, Robert Samokar
  • Patent number: 8626514
    Abstract: A method, article of manufacture, and apparatus for presenting a plurality of auditory communications having associated data representing at least one term identified in the communication is disclosed. In an embodiment, this comprises providing a visual representation of the term, providing links associated with occurrences of the term in the plurality of communications, and when a link is selected, playing a portion of the communication corresponding to the occurrence of the term. A portion of the communication following the portion corresponding to the occurrence of the term may be played.
    Type: Grant
    Filed: October 1, 2004
    Date of Patent: January 7, 2014
    Assignee: EMC Corporation
    Inventors: Christopher Hercules Claudatos, William Dale Andruss
  • Patent number: 8606782
    Abstract: A segmentation description scheme for video material that includes references to segments of video contained in different programs. The segmentation description scheme may also interact with a presentation device to present the referenced segments to a user contiguously, without first storing the segments respectively referenced from the different programs.
    Type: Grant
    Filed: June 14, 2004
    Date of Patent: December 10, 2013
    Assignee: Sharp Laboratories of America, Inc.
    Inventors: Petrus J. L. van Beek, Ahmet Mufit Ferman
  • Publication number: 20130315382
    Abstract: A method of providing robust call center operation for an organization, based on a first data center with computerized components that provide service to the call center, including, receiving at a failover manager having a processor and memory, notification from a user to shut down components of the first data center providing service to the call center, shutting down or verifying non-functionality of the components of the first data center providing service to the call center, activating similar components from a second data center to replace functionality of the first data center, wherein the components of the first data center and the second data center are connected over a network, and updating references of the call center to access the components from the second data center instead of the components from the first data center.
    Type: Application
    Filed: May 24, 2012
    Publication date: November 28, 2013
    Applicant: Nice Systems Ltd.
    Inventors: Hadas LIBERMAN, Yuval Marco, Igor Cher, Ziv Grinberg, Linat Polak Mart, Efim Kolodizner, Roni Krivoshey, Leon Portman, Shay Levy, Asaf Kutner, Sharon Shelly, Yaniv Bar
  • Patent number: 8467504
    Abstract: A computer-implemented method and system to remotely test message-waiting notifications over a communications network is provided. The method includes receiving broadband signaling from a voicemail platform; converting the broadband signaling to narrowband signaling; and transmitting the narrowband signaling, which generates status notifications, and transmits the status notifications to a remote test location. The system includes a switching element that routes the broadband signaling generated by the voicemail platform. The switching element routes the broadband signaling to a message processing component that executes code that searches a message-waiting-notification database to generate appropriate tones based on the broadband signaling received from the switching element.
    Type: Grant
    Filed: March 28, 2011
    Date of Patent: June 18, 2013
    Assignee: Sprint Communications Company L.P.
    Inventors: Anthony James Wageman, Tom Sladek, Diane Elaine Carder
  • Patent number: 8462935
    Abstract: A system and method for monitoring an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script with a plurality of instructions. A visual representation of the audio communication is presented to an agent substantially simultaneously with the audio communication based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.
    Type: Grant
    Filed: February 10, 2012
    Date of Patent: June 11, 2013
    Assignee: Intellisist, Inc.
    Inventors: Gilad Odinak, Alastair Sutherland, William A. Tolhurst
  • Patent number: 8443403
    Abstract: Methods and apparatus for retrieving and providing voice mail messages from a server are described. In accordance with the invention voice mail messages may be retrieved via requests made via a set top box. Voice mail messages are retrieved in response to the request from a voice mail server which is also accessible via the telephone network. Retrieved voice mail is transcoded and included in a video on demand (VOD) file. Text, call ID information and/or other information as, e.g., an automatically generated transcript of the voice mail message, may be included in the VOD file. The VOD file is supplied to a VOD server which provides the file including the message to the set top box for display. A user can view the messages and switch from viewing one message to the next by using video play back commands.
    Type: Grant
    Filed: September 4, 2009
    Date of Patent: May 14, 2013
    Assignee: Time Warner Cable Inc.
    Inventors: David G. Bell, Matthew Cannon, Chad Enney, Tom Gonder
  • Patent number: 8428223
    Abstract: A method of providing communication services includes configuring a primary computer telephony interface driver to interface a computer telephony interface server with an application for transmitting client information between the application and the computer telephony interface server and configuring a secondary computer telephony interface driver to redundantly interface the same computer telephony interface server with the same application for transmitting the same client information between the same application and the same computer telephony interface server.
    Type: Grant
    Filed: December 4, 2008
    Date of Patent: April 23, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jayant Thomas, Robert Samokar
  • Patent number: 8422997
    Abstract: A system and computer-readable media are provided for facilitating playback of voicemails using a mobile device having a display. Furthermore, embodiments of the present invention allow users to customize the grouping of voicemails, and view and play back voicemails according to these groupings. Additionally, users are able to automatically play back subsets of groups of voicemails in an order that is most meaningful to them without having to intervene during playback.
    Type: Grant
    Filed: November 6, 2008
    Date of Patent: April 16, 2013
    Assignee: Sprint Communications Company L.P.
    Inventors: Michael T. Lundy, Kristen Elizabeth Miller, Teresa Marie Meseke, Clyde Cornelius Heppner
  • Patent number: 8379804
    Abstract: Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.
    Type: Grant
    Filed: January 7, 2009
    Date of Patent: February 19, 2013
    Assignee: International Business Machines Corporation
    Inventors: Edward M. Lynch, David D. Martin, Jared M. Michalec, Victor S. Moore, Wendi L. Nusbickel
  • Patent number: 8369840
    Abstract: A method for managing visual voicemail messages includes displaying a list of voicemail messages on a telecommunications handset, receiving user commands for operating on the voicemail messages including a delete message command and in response to a delete message command, marking a voicemail message for deletion with a delete timestamp and moving the voicemail message to a Deleted Messages folder. A Deleted Message Age Indicator function processes to control permanent deletion of voicemail messages in the Deleted Messages folder based on delete timestamps and a global Delete Time value in cooperation with a visual voicemail platform.
    Type: Grant
    Filed: December 16, 2008
    Date of Patent: February 5, 2013
    Assignee: AT&T Mobility II, LLC
    Inventors: Michael Robert Zubas, Brian Rainer, William J. Sigmund
  • Patent number: 8346539
    Abstract: The invention provides a system and method for indexing and organizing voice mail message by the speaker of the message. One or more speaker models are created from voice mail messages received. As additional messages are left, each of the new messages are compared with existing speaker models to determine the identity of the callers of each of the new messages. The voice mail messages are organized within a user's mailbox by caller. Unknown callers may be identified and tagged by the user and then used to create new speaker models and/or update existing speaker models.
    Type: Grant
    Filed: December 29, 2009
    Date of Patent: January 1, 2013
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Julia Hirschberg, Sarangarajan Parthasarathy, Aaron Edward Rosenberg, Stephen Whittaker
  • Patent number: 8264716
    Abstract: A method for ringtone, voice, and sound notification of printer status, comprising obtaining status information of a printer, converting it into an audible report, and delivering the audible report. The method is especially useful for visually-impaired users and for shared printers in crowded situations where it is difficult for each user to see the panel or monitor display. The methods also include detection by the events controller, UI manager instructing an audio manager, codec decoding an audio file in firmware and hardware organization; job owner identification information embedded into a print job with a unique tag; user identification sound data embedded in a print job; audible report for multiple jobs in a job queue, with positional information; text-to-speech conversion; unique ringtone melody for each user, comprising department prefix, higher pitch modulation for higher priority, and automatically converting an alphanumeric character into the corresponding note.
    Type: Grant
    Filed: April 26, 2006
    Date of Patent: September 11, 2012
    Assignees: KYOCERA Document Solutions Inc., KYOCERA Document Solutions Development America, Inc.
    Inventors: Zheila L. Ola, Arthur E. Alacar, Barry Sia, Tomoyuki Tanaka
  • Patent number: 8249568
    Abstract: Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text conversion algorithm and transmitting the text message to a wireless computing device.
    Type: Grant
    Filed: June 15, 2006
    Date of Patent: August 21, 2012
    Inventor: Timothy Salmon
  • Patent number: 8209185
    Abstract: A method, article of manufacture, and apparatus for presenting an auditory recording having associated data representing at least one term identified in the recording is disclosed. In an embodiment, this comprises providing a visual representation of the term, providing a link associated with an occurrence of the term in the recording, and when the link is selected, playing a portion of the recording corresponding to the occurrence of the term. A portion of the recording following the portion corresponding to the occurrence of the term may be played.
    Type: Grant
    Filed: August 31, 2004
    Date of Patent: June 26, 2012
    Assignee: EMC Corporation
    Inventors: Christopher Hercules Claudatos, William Dale Andruss
  • Patent number: 8199680
    Abstract: In one embodiment, a network device attaches a header including an identifier for an original call to an outgoing refer message and may also modify a table entry for a consultative call to include the identifier. The network device then monitors incoming invite messages for a header containing the identifier and observes that an incoming invite message containing the header correlates to the original call. When a header is not included, the network device extracts information from the incoming invite messages and compares the extracted information to the modified table entry to correlate one of the incoming invite messages to the original call.
    Type: Grant
    Filed: February 9, 2007
    Date of Patent: June 12, 2012
    Assignee: Cisco Technology, Inc.
    Inventors: Yuan Cai, Shuojiun Wu
  • Patent number: 8160209
    Abstract: A call routing test and verification system for an interactive voice response (IVR) system including an automated test driver (ATD) for connecting to a IVR system over a public switched telephone network (PSTN) configured to provide signals representative of content of utterances appropriate for responding to prompt signals of an IVR menu and a test module to enable a test mode of the IVR system in response to the connection by ATD, wherein the test mode allows the IVR system to transmit a call routing string to the ATD prior to transfer of the connection to one of a plurality of agent terminals in response to reaching a call routing point of the IVR menu, where the ATD is further configured to compare at least a portion of the transmitted call routing string to an expected routing string for the call routing point.
    Type: Grant
    Filed: December 19, 2006
    Date of Patent: April 17, 2012
    Assignee: International Business Machines Corporation
    Inventors: Fang Wang, Peeyush Jaiswal
  • Patent number: 8149993
    Abstract: One preferred embodiment of the present invention provides a system and method for evaluating the performance of a network interface sub-system of an inter-messaging network of voice mail systems. This preferred embodiment includes a network query device that connects to the inter-messaging network and requests a test data file to be retrieved from a particular voice mail network interface sub-system in the inter-messaging network. The requests for the test data file are generated according to user command. Accordingly, the performance of a network interface sub-system in the inter-messaging network, as represented by the result of the request attempt, is evaluated according to a defined level of performance, such as a preferred time limit. Other systems and methods are also provided.
    Type: Grant
    Filed: May 22, 2008
    Date of Patent: April 3, 2012
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: John E. Cline, Roger K. Ruppert, Joseph H. Myers, Jr.
  • Publication number: 20110293075
    Abstract: A method for testing an interactive voice response application may include storing a number of files associated with interactive voice response applications. The method may also include receiving a selection from a user, where the selection corresponds to a first one of the files. The files may include a number of prompts and may be stored in a first format. The method may further include accessing the first file and generating a second file based on the first file, where the second file includes links to audio files associated with the prompts and is stored in a second format.
    Type: Application
    Filed: August 9, 2011
    Publication date: December 1, 2011
    Inventor: Rajesh Sharma
  • Patent number: 7949328
    Abstract: A system for delivering a multimedia message from a message sender in a sender voice/video short messaging service system (VVSS) operator network to a message recipient in a recipient operator network. The system comprises a services hub suitable for routing the multimedia message, the services hub comprising one or more of a first interface with a sender in the sender VVSS operator network, a second interface with a second VVSS in the recipient operator network, a third interface with a third-party VVSS in a third-party VVSS operator network, wherein the third-party operator network is in communication with the recipient operator network, and a fourth interface with another services hub. Further, the services hub communicates with a sender VVSS and a recipient operator. The recipient operator may be a recipient VVSS operator or a non-VVSS recipient operator.
    Type: Grant
    Filed: September 14, 2006
    Date of Patent: May 24, 2011
    Assignee: Roamware, Inc.
    Inventor: John Yue Jun Jiang
  • Patent number: 7945285
    Abstract: In one embodiment, a method of integrating a digital encoded-audio bit stream player in a radio-frequency (RF) telephone handset is disclosed. An RF connection is established between the RF telephone handset and an RF unit connected to a network, wherein communications between the RF telephone handset and the network pass through the RF unit. The RF telephone handset is switched from performing as a telephony device to performing as a digital encoded-audio bit stream player. Digital encoded-audio bit stream music is played from the RF telephone handset. The digital encoded-audio bit stream music playing from the digital encoded-audio bit stream player is muted when the RF telephone handset receives a telephone call. The RF telephone handset is switched from performing as a digital encoded-audio bit stream player to performing as a telephony device while the telephone call is active.
    Type: Grant
    Filed: February 16, 2010
    Date of Patent: May 17, 2011
    Assignee: Agere Systems Inc.
    Inventors: Qinghong Cao, Liang Jin, Wenzhe Luo, Jian Wu, Zhigang Ma
  • Patent number: 7945027
    Abstract: A computer-implemented method and system to remotely test message-waiting notifications over a communications network is provided. The method includes receiving broadband signaling from a voicemail platform; converting the broadband signaling to narrowband signaling; and transmitting the narrowband signaling, which generates status notifications, and transmits the status notifications to a remote test location. The system includes a switching element that routes the broadband signaling generated by the voicemail platform. The switching element routes the broadband signaling to a message processing component that executes code that searches a message-waiting-notification database to generate appropriate tones based on the broadband signaling received from the switching element.
    Type: Grant
    Filed: April 26, 2010
    Date of Patent: May 17, 2011
    Assignee: Sprint Communications Company L.P.
    Inventors: Anthony James Wageman, Tom Sladek, Diane Elaine Carder
  • Patent number: 7933384
    Abstract: One preferred embodiment of the present invention provides a system and method for evaluating the performance of an inter-messaging network of voice mail systems. This preferred embodiment includes an evaluation test unit that connects to the inter-messaging network and requests a test data file to be retrieved from a particular voice mail system in the inter-messaging network. The requests for the test data file are generated according to a schedule of operation so that the requests are repeated within a defined time span. Accordingly, the performance of the inter-messaging network, as represented by the result of the request attempt, is evaluated according to a defined level of performance, such as a preferred time limit. Other systems and methods are also provided.
    Type: Grant
    Filed: August 24, 2007
    Date of Patent: April 26, 2011
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: John E. Cline, Roger K. Ruppert, Joseph H. Myers, Jr.
  • Patent number: 7813480
    Abstract: A phone terminal is provided which allows more efficient use of a record area for recording call data than before. A complex apparatus is capable of suspending recording of call data during a period in which a no-service state is detected. As a result, the recordation of call data is not performed while the call is interrupted. The call data no longer contains a voiceless area. The size of the call data can be minimized, resulting in that the effective use of the record area is promoted.
    Type: Grant
    Filed: March 8, 2004
    Date of Patent: October 12, 2010
    Assignee: Brother Kogyo Kabushiki Kaisha
    Inventor: Hideaki Takahashi
  • Patent number: 7773587
    Abstract: The invention includes a device and a method for testing a communication network that includes an Internet Protocol (VoIP) network. The inventive device includes a user interface for communicating results of a test, a transceiver for allowing the test device to communicate with a telecommunications network, and a digital signal processor for reformatting a communication signal to be tested by the device. The digital signal processor may include at least one coder/decoder that uses various compression protocols including wherein the digital signal processor uses at least one of the following data compression techniques: G.711a-law, G711?-law, G.720, G.723.1, G.726, G.728, G.729, G.729A, and G.729AB2. The transceiver also may be a power line modem. The inventive device may include a processor, random access memory, read only memory, a user interface, and a network interface.
    Type: Grant
    Filed: November 5, 2008
    Date of Patent: August 10, 2010
    Assignee: Current Technologies, LLC
    Inventor: Kevin F. Corcoran
  • Publication number: 20100172479
    Abstract: Problematic event data for problematic events that occur during interaction between an Interactive Voice Response (IVR) system and a caller can be captured. The problematic event data can be analyzed for performance issues. A performance issue can represent an interactive segment of the IVR system operating at an unacceptable performance level. An IVR performance improvement action can then be determined to resolve the performance issue. The IVR performance improvement action can be conveyed to the IVR system. Execution of the IVR performance improvement action by the IVR system can reduce occurrences of the problematic events associated with the performance issue.
    Type: Application
    Filed: January 7, 2009
    Publication date: July 8, 2010
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: EDWARD M. LYNCH, DAVID D. MARTIN, JARED M. MICHALEC, VICTOR S. MOORE, WENDI L. NUSBICKEL
  • Patent number: 7751837
    Abstract: A method and system are provided for processing a message, which is being delivered from one mobile network to another. A request to send routing instructions of the message to a store-and-forward center of a transmitting mobile network is received at a moderator server of a receiving mobile network. The routing instructions are generated in the moderator server, so that the routing instructions instruct the store-and-forward center to route the message to a gateway server of the receiving mobile network. The routing instructions are transmitted from the moderator server to the store-and-forward center. Then the message, which has been sent according to the routing instructions from the store-and-forward center of the transmitting mobile network, is received at the gateway server. From the gateway server the message is forwarded for modifying and archiving purposes of the message.
    Type: Grant
    Filed: January 24, 2008
    Date of Patent: July 6, 2010
    Assignee: CVON Innovations Limited
    Inventors: Janne Aaltonen, Ismo Antikainen
  • Patent number: 7702363
    Abstract: A cordless telephone which allows a user to play MP3 digital audio bit stream music, a video game, either alone or with a user of another cordless telephone, using the remote handset of a cordless telephone to control the functions of the MP3 player. The cordless telephone remains usable as a typical cordless telephone with all the features and conveniences of a cordless telephone including, but not limited to, connection of a telephone call between a calling party and a called party, caller ID information, voice messaging features, etc. MP3 digital audio bit stream music may be downloaded from a remote source through, e.g., the Internet and a PC.
    Type: Grant
    Filed: October 7, 2004
    Date of Patent: April 20, 2010
    Assignee: Agere Systems Inc.
    Inventors: Qinghong Cao, Liang Jin, Wenzhe Luo, Jian Wu, Zhigang Ma
  • Patent number: 7664636
    Abstract: The invention provides a system and method for indexing and organizing voice mail message by the speaker of the message. One or more speaker models are created from voice mail messages received. As additional messages are left, each of the new messages are compared with existing speaker models to determine the identity of the callers of each of the new messages. The voice mail messages are organized within a user's mailbox by caller. Unknown callers may be identified and tagged by the user and then used to create new speaker models and/or update existing speaker models.
    Type: Grant
    Filed: April 17, 2000
    Date of Patent: February 16, 2010
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Julia Hirschberg, Sarangarajan Parthasarathy, Aaron Edward Rosenberg, Stephen Whittaker
  • Patent number: 7664231
    Abstract: A quality evaluation device for quality evaluation of an audio signal transmitted via an audio signal channel includes a unit for providing contacting information to a remote user, wherein the contacting information includes a contact address. A measurement server includes an interface designed to be a final point of the audio signal channel after an access with the contact address by the remote user, wherein a starting point of the audio signal channel is the remote user, and wherein the measurement server is further designed to subject the signal provided by the remote user via the audio signal channel to the quality measurement. The quality evaluation device further includes a unit for sending a quality evaluation result generated by the measurement server from the measurement server to the remote user. This allows any user able to access the measurement server, for example per internet, to evaluate and compare qualities with any terminals, any transmission channel settings, various telephone providers.
    Type: Grant
    Filed: August 17, 2006
    Date of Patent: February 16, 2010
    Assignee: Opticom Dipl.-Ing. Michael Keyhl GmbH
    Inventors: Christian Schmidmer, Martin Kastner, Michael Keyhl
  • Patent number: 7551723
    Abstract: A method and system for automating the analysis of performance data includes an analysis system automatically analyzing a plurality of performance data sets, a task engine, and a score engine. The task engine allows for the matching of each performance data set with an assigned task for each performance data set and the retrieval of a correct key sequence for each performance data set. The score engine compares the correct key sequence with a recorded key sequence of the performance data set to determine if the assigned task is successfully accomplished. The score engine further calculates one or more response times for each performance data set. The automated analysis of performance data allows for a cost savings, more efficient use of time, and more reliable and consistent performance data analysis results.
    Type: Grant
    Filed: December 7, 2004
    Date of Patent: June 23, 2009
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Scott H. Mills, Kurt M. Joseph, Theodore B. Pasquale, Robert R. Bushey, John M. Martin, Benjamin A. Knott