Abstract: Methods and apparatus for call traffic anomaly mitigation are described herein. One or more embodiments include receiving a scoring request including a telephone number associated with a telephone call at a scoring device from a call processing entity, receiving a violator list of telephone numbers and their corresponding severity values at the scoring device from an anomaly analyzer, determining a severity value associated with the telephone number by performing a lookup operation in the violator list, performing a random simulation using the severity value as a probability to determine an indicator value, and inputting the indicator value into a model to determine a call reputation score.

Abstract: A system includes one or more processors configured to receive call-specific data during a call between a customer and a customer service representative, and the call-specific data includes a verbal input. The one or more processors are configured to determine one or more characteristics of the verbal input and to determine an initial inquiry of the customer based at least in part on the one or more characteristics of the verbal input. The one or more processors are also configured to determine one or more follow-up inquiries based at least in part on the initial inquiry and to provide information related to the one or more follow-up questions in a window on a display of a computing system for visualization by the customer service representative.

Abstract: A method for recognizing a person by identification codes derivable from biometric data includes registering a user, and recognizing a registered user, among registered users, through a recognition event. Each user registration event acquires user biometric data, encodes the data into a respective user's registration identification code, associates the code to the user, and registers the user and the associated code. Each recognition terminal is associated to a respective comparison set, including comparison identification codes corresponding to a registered user's identification code. Comparison identification codes are based on comparison between registered users' localization information and known localization of the recognition terminal. A user is recognized among registered users by a recognition event at a terminal. Each recognition event acquires biometric data from the user, which is encoded. The recognition identification code is compared with each of the comparison identification codes.

Abstract: A digital medium environment is described to determine textual content that is responsible for causing a viewing spike within a video. Video analytics data associated with a video is queried. The video analytics data identifies a number of previous user viewing s at various locations within the video. A viewing spike within the video is detected using the video analytics data. The viewing spike corresponds to an increase in the number of previous user viewings of the video that begins at a particular location within the video. Then, text of one or more video sources or video referral sources read by users prior to viewing the video from the particular location within the video is analyzed to identify textual content that is at least partially responsible for causing the viewing spike.

Abstract: A load threshold for a first carrier of a base station is set based on quality of service (QoS) classes for applications using the first carrier. Load balancing between the first carrier and one or more second carriers is performed based on the load threshold.

Abstract: Techniques for dynamically throttling network traffic may be provided. For example, a first threshold specific to a first client may be determined and may be dynamically adjusted over time. A volume of network traffic of the first client may be compared to the first threshold and, if is in excess, a throttling operation may be performed. The throttling operation may include throttling the network traffic of the first client, throttling the traffic of a second client, or comparing the volume of network traffic to a second threshold. If the second threshold is exceeded, a connection with the first client or the second client may be terminated.

Abstract: A monitoring service may receive, from a plurality of service providers, log information pertaining to access calls made by service consumers to services or APIs provided by the service providers. The monitoring service aggregates and analyzes the log information for use in monitoring performance of the services, identifying anomalies, and the like. In some instances, the monitoring service may identify multiple services that are behaviorally interrelated based on at least one performance metric, and may group these services together into service groups for monitoring purposes. A service relationship model may be generated for each of the service groups that predicts how each service will behave relative to the other services in the service group. The monitoring service may monitor performance and use of the services based, at least in part, on the one or more service groups and the service relationship model for each group.

Abstract: The invention provides a method and system to quantify the impact of granting access privileges for voice channels in mobile cellular telecommunications when dealing with applications where such a policy may improve service quality regardless of the technology used by the service provider. The number of channels that need to be reserved in order to reach the target can be determined. Channel access requests are categorized according to a prioritization scheme providing several blocking probabilities according to the portion of subscribers belonging to each access service class, the total number of service channels in a cell sector, and the target blocking probability and total traffic (or load).

Abstract: A method, system and computer-readable medium are disclosed for adjusting port usage and call duration in an interactive voice response (IVR) system based on changes in call volume. In one embodiment, the method comprises monitoring usage of one or more ports within an IVR system. A determination is made whether the usage of the ports exceeds a predetermined threshold for port usage. In response to determining port usage exceeds the predetermined threshold, the method adjusts one or more call flows within the IVR system to reduce call duration within the IVR system.

Abstract: A system, method, and computer readable medium that comprises, receiving an incoming communication, compiling statistics related to the incoming communication and analyzing the compiled statistics.

Abstract: A system for controlling, in a multi-resource communication network, the delivery of services by at least one resource capable of simultaneously delivering, within a maximum joint service capacity, at least one first type of service to a first set of users and a second type of service to a second set of users. The increase in the first set of users is capable of causing a decrease in the capacity to serve new users of the second set of users. At least one module for estimating a parameter representing the probability that, in a given time interval, the number of service requests of said second type is such as not to cause the maximum service capacity to be reached. In the presence of a service request of the first type, the estimation module compares the parameter with a respective threshold value and indicates the acceptability of the service request of the first type if that parameter exceeds the respective threshold.

Abstract: A technique for detecting SPAM calls in VoIP networks and taking responsive actions to such calls is described. Detection is based on recognizing abnormalities in signaling message statistics. For example, a device that persistently sends many more call setup requests then it receives and at the same time constantly receives too many, or too few, call terminations in a statistically determined period of time is assumed to be a spam source. This criteria is based on the principle that a Spammer originates many calls, which are consistently terminated by the Spammer or by the recipient. Responsive actions to the detection of VoIP spam may include displaying a call text warning to the recipient, using special ring tone, automated voice mail answer, rejecting the call, etc. The invention addresses an issue that will become more problematic for VoIP networks and their subscribers in the future, and to which a solution has not been proposed in the prior art.

Abstract: A method determines a threshold for increasing telephone line capacity in a telecommunications system. The method includes receiving a group of parameters that relate to at least one of a telephone line management policy (1030), environmental parameters (1020), and cost parameters (1010) and determining the threshold based on the received parameters.

Abstract: A method and system that processes voice and non-voice data is configured to insure that the processing of the voice data is given priority over the processing of the non-voice data, to ensure that callers experience smooth, uninterrupted conversations. An estimate of processing load dedicated to processing only non-voice data is calculated. A plurality of quota data objects are established to monitor and control the allocation of the processing load dedicated to processing only the non-voice data during a current quota period.

Abstract: An apparatus and method are provided for estimating the grade of service (52) and offered traffic (51) for voice over internet protocol calls at a gateway (2) bridging calls between a public switched telephone network (3) and an internet protocol network (4), the gateway (2) having a dial-control management information base. The method comprises the steps of periodically polling the dial-control management information base for dial peer traffic statistics (44), storing the polled data, estimating the carried traffic using the polled data (501), estimating the grade of service (52) by utilizing the Erlang-B formula in an inverse manner (502), operating on the estimated carried traffic obtained in the first estimating step (501), and estimating the offered traffic (51) using the estimated values for the carried traffic and the grade of service (52) obtained in the previous estimation steps (503). In a second embodiment of the invention, a system (FIG.

Abstract: This patent concerns a system and method for detecting a mass calling event in a telephone system and to regulate telephone calls to a call destination for which a mass calling event has been detected where a packet transport network and Call Server is integrated into the Public Switched Telephone Network (PSTN). A packet transport network and a central Call Server implement switching functionality traditionally provided by numerous Time Division Multiplexing (TDM) switches within the PSTN. A credit bucket mechanism is used for call regulation in a mass calling event. The packet network may be based on (but is not limited to) ATM, Frame Relay, or IP packet protocols.

Abstract: Overload conditions affecting a processor of a network switch or the like are substantially eliminated, and the processing of traffic is gradually allowed to increase, by inserting, and then monitoring one or more probes which are placed into a queue of the processor. During a given measurement interval, if the number of probes exceeds a threshold then an overload condition exists. This condition is subsequently reduced using “multiplicative decrease” techniques. Conversely, if the threshold is not exceeded and there is little or no chance an overload condition can quickly reappear, traffic is allowed to once again be processed gradually using “additive increase” techniques.

Abstract: A method of suppressing overload in a telecommunications network involves the second node (1) receiving a signal that calls it has sent to a target node are being rejected and (2) reducing the rate of calls it sends to the target node in response. The network could be a UMTS or other third generation (36) network.

Abstract: Method for registering an overload situation in a telephone exchange system comprising a local exchange, an access node, a concentrating interface connecting the access node to the local exchange, a resource manager, which is part of the local exchange and a statistical unit, which is part of the local exchange. The method comprises the steps of scanning the concentrating interface to find a free time slot and detecting by means of the resource manager that the concentrating interface is overloaded. The method further comprises the steps of sending to the statistical unit a message reporting congestion, based on information existing in the resource manager, and recording the congestion situation into a traffic measurement report by means of the statistical unit.

Abstract: Methods to identify inter-carrier telephone calls in a telephone system that are being mis-routed in such a way as to violate existing regulatory tariffs and/or established inter-carrier contracts. The common name for this manipulation is “arbitrage”, and the intent of the perpetrators is to take advantage of lower rates associated with the delivery of telephone traffic via other routes. Through the processes of collecting call detail records and their correlation in representative embodiments, various call “legs” associated with the same call can be identified, and a more accurate “compound” call record can be made that incorporates call routing information obtained from the individual call legs. A statistical analysis can then be performed to more clearly illuminate any arbitrage.

Abstract: A call distribution system, suitable for use in a network supporting a telemarketing call center, maintains call counts at a global data server and at a number of transaction servers which are connected in common to the global data server. A choice is made of either the global count or the local count to be used in addressing a distribution map which determines the destination for a particular call. The distribution map may be a minimum error map which minimizes the deviation from a planned distribution ratio wherever a call sequence is terminated.

Abstract: A telecommunications service control point having call blocking logic configured to block a percentage of call attempts to a called number and route a percentage of call attempts to the called number. The SCP comprises a processing system coupled to an interface. The processing system is configured to a process a plurality of query messages to generate a plurality of response messages containing call handling information for a plurality of call attempts to a called number. A first percentage of the call handling information includes instructions to block a corresponding first percentage of the plurality of call attempts to the called number. A second percentage of the call handling information includes instructions to route a corresponding second percentage of the plurality of call attempts to the called number. The interface is configured to receive the plurality of query messages and transmit the plurality of response messages.

Abstract: Operators of transfer points in the signalling network number 7 wish, on the one hand, to protect themselves against unauthorized use; on the other hand, these operators want to require fees for the use of the STP. The present invention solves this demand in a simple way in that it unites MTP charging with incoming linkset/DPC (desination point code) screening such that the accounts and their respective sub-accounts could be managed according to the evaluations of the covered traffic.

Abstract: A telecommunications service control point having call blocking logic configured to block a percentage of call attempts to a called number and route a percentage of call attempts to the called number. The SCP comprises a processing system coupled to an interface. The processing system is configured to a process a plurality of query messages to generate a plurality of response messages containing call handling information for a plurality of call attempts to a called number. A first percentage of the call handling information includes instructions to block a corresponding first percentage of the plurality of call attempts to the called number. A second percentage of the call handling information includes instructions to route a corresponding second percentage of the plurality of call attempts to the called number. The interface is configured to receive the plurality of query messages and transmit the plurality of response messages.

Abstract: A service control system grants or denies a user's request for a communication session to a communications system. The service control system receives the request. The service control system processes the request to determine the service availability level for the time period for the user. The service control system determines whether to grant the communication based on the service availability level for the time period and the communication system performance. The service control system transfers a reply based on the determination of whether to grant the request for the communication session.

Abstract: A method and system for priority access channel allocation within a telecommunication subsystem in which channel access requests are categorized within a prioritization system that includes a first priority level, and a second priority level which is lower than in priority with respect to the first priority level. A targeted blocking rate is first assigned to the first priority level. During active operation of the telecommunication subsystem, a statistical estimation of an actual traffic intensity for the first priority level is performed. Thereafter, the targeted blocking rate and estimated traffic intensity are utilized in computing a blocking threshold for the first priority level. This blocking threshold defines a number of channels, n, to which access by the second priority level will be blocked, such that the first priority level may achieve its assigned targeted blocking rate.

Abstract: A system for selectively blocking or dropping calls in a telecommunications network. The system includes a first mechanism that monitors usage of the telecommunications network and provides a gauging signal in response thereto when the network usage exceeds a predetermined threshold. A second mechanism determines a percentage of calls to block by the network in response to the gauging signal. The percentage of calls to block corresponds to a desired number of blocked calls out of a certain number of calls. A third mechanism automatically blocks the percentage of calls out of the certain number of calls. In a specific embodiment, the third mechanism includes an additional mechanism that accounts for values of the percentage that do not evenly divide into the certain number of calls. The additional mechanism includes another mechanism that accounts for a remainder resulting from a division of the certain number of calls by the desired number of calls to be blocked.

Abstract: A process and system is disclosed for determining automatically and dynamically the correct time segment during which a switch or components of a switch receive peak traffic from a communications network. The process collects traffic data regarding the usage of a selected switch or selected switch components. The traffic data is collected over a selected journalling period (e.g., 30 days), which is periodically updated with new traffic data to maintain a journal of the most recent 30 days of collected traffic data. Collected traffic data, is filtered to remove aberrant or corrupting data. An average peak usage segment for all of the segments of the journalling period is selected from the remaining filtered traffic data. By regularly adding new data to and removing old data from the journal, the resulting moving window will reflect recent changes in peak usage. Regularly (e.g.

Abstract: The subscriber's busy hour detection system includes the steps of setting a first observation period with respect to each of a plurality of subscribers to be observed and comparing the number of calls of each subscriber stored in a first counter within a specific first time zone in the first observation period with a first threshold value set in advance to select a subscriber whose said number of calls exceeds said first threshold value as a target whose traffic in a second time zone shorter than said first time zone is to be observed, setting a second observation period after said first observation period with respect to each of said plurality of selected subscribers to be observed and comparing the number of calls of each subscriber stored in a second counter within specific said second time zone in the second observation period with a second threshold value set in advance to select a subscriber whose said number of calls exceeds said second threshold value as a target whose traffic in a third time zon

Abstract: An apparatus which provides for the management of high telecommunications traffic volume within a switching exchange, or between exchanges, includes a timer, which measures switching exchange resource use time, and a timer reduction unit, which is used to intelligently adjust the value of the timer responsive to predetermined conditions, which can be switching exchange loading conditions, such as a number of calls simultaneously active or a number of occupied resources; a timing condition, such as the time of day; or an event, such as connection pathway repairs, a remote exchange loading condition, remote timing condition, or other activity. The invention includes a method of operating a switching exchange which includes sensing an existing condition within the exchange and comparing it to a predetermined condition, and reducing the time-out value of a timer within the exchange if the existing condition and predetermined condition are equivalent.

Abstract: A communication method for providing information in an intelligent network includes a step of entering by a user a connection number of the user terminal, a connection number of an information provider terminal and a time to receive the information providing service into a user database provided in a transmission layer, a step of reading the data registered in the user database into a service control database provided in the intelligent layer, a step of referring to the service control database to automatically connect the user terminal and the information provider terminal when a service start time is reached and automatically disconnect the connection therebetween when a service end time is reached.

Abstract: A communication method for providing information in an intelligent network includes a step of entering by a user a connection number of the user terminal, a connection number of an information provider terminal and a time to receive the information providing service into a user database provided in a transmission layer, a step of reading the data registered in the user database into a service control database provided in the intelligent layer, a step of referring to the service control database to automatically connect the user terminal and the information provider terminal when a service start time is reached and automatically disconnect the connection therebetween when a service end time is reached.