Call Traffic Recording By Computer Or Control Processor Patents (Class 379/112.01)
  • Patent number: 11882236
    Abstract: A system for detecting fraud in international telecommunication traffic, includes: a transactions registry accessible by multiple operators and/or carriers; a logging module installed with multiple operators and/or carriers configured to add an entry in the transactions registry by an operator and/or carrier handling a call, wherein an entry comprises the calling number, the called number and timing information for the call; a fraud detection and classification module configured to: select from the transactions registry a group of correlated entries representing the call; compare the correlated entries to detect an anomaly due to fraud and to classify the call into a fraud type.
    Type: Grant
    Filed: April 9, 2020
    Date of Patent: January 23, 2024
    Assignee: BICS SA/NV
    Inventors: Abhijeet Singh, Katia Gonzalez Gutierrez
  • Patent number: 11863704
    Abstract: Described are techniques including a computer-implemented method of maintaining a list of newly assigned phone numbers. The method further comprises intermittently removing phone numbers from the list of newly assigned phone numbers. The method further comprises determining that a newly assigned phone number initiates a number of calls per unit time that exceeds a threshold number of calls per unit time. The method further comprises automatically flagging the newly assigned phone number as a possible robocaller.
    Type: Grant
    Filed: July 6, 2021
    Date of Patent: January 2, 2024
    Assignee: International Business Machines Corporation
    Inventors: Jeffery Crume, Jose F. Bravo
  • Patent number: 11863507
    Abstract: A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.
    Type: Grant
    Filed: November 27, 2022
    Date of Patent: January 2, 2024
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Thomas Fejes, Michael Monegan
  • Patent number: 11853884
    Abstract: A classification training system comprises a neural network configured to perform classification of input data, a training dataset including pre-segmented, labeled training samples, and a classification training module configured to train the neural network using the training dataset. The classification training module includes a forward pass processing module, and a backward pass processing module. The backward pass processing module is configured to determine whether a current frame is in a region of target (ROT), determine ROT information such as beginning and length of the ROT and update weights and biases using a cross-entropy cost function and a tunable many-or-one detection (MOOD) cost function, that comprises a tunable hyperparameter for tuning the classifier for a particular task. The backward pass module further computes a soft target value using ROT information and computes a signal output error using the soft target value and network output value.
    Type: Grant
    Filed: April 28, 2021
    Date of Patent: December 26, 2023
    Assignee: Synaptics Incorporated
    Inventor: Saeed Mosayyebpour Kaskari
  • Patent number: 11838440
    Abstract: The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information.
    Type: Grant
    Filed: February 21, 2022
    Date of Patent: December 5, 2023
    Assignee: LEO Technologies, LLC
    Inventors: Elliott Broidy, James Sexton, Christian Wensel, Brennan Karrer
  • Patent number: 11689483
    Abstract: An apparatus, method, and computer program product are provided for the improved and automatic prediction of a relativistic, observer-specific perception and response to a potential event and, based at least in part on the predicted perception and response, generating and presenting observer-specific digital content items. Some example implementations employ predictive, machine-learning modeling to facilitate user-specific event perception and response prediction and the selection of particularized messages and other digital content items for presentation to the user.
    Type: Grant
    Filed: March 16, 2022
    Date of Patent: June 27, 2023
    Assignee: Assurant, Inc.
    Inventors: Rajiv Matta, Ron Brusky
  • Patent number: 11682076
    Abstract: A system and method are provided for presenting trading information. One example method includes displaying a plurality of effective trade indicators corresponding to price levels at which effective trades have been initiated, and displaying trading information corresponding to each effective trade. The effective trades can be determined based on user-configured trade definitions. The trading information can include a traded quantity and profit/loss corresponding to each effective trade. In addition to the trading information, current market information could be displayed as well in relation to the plurality of effective trades.
    Type: Grant
    Filed: February 23, 2022
    Date of Patent: June 20, 2023
    Assignee: Trading Technologies International, Inc.
    Inventor: Alvin F. Tanpoco
  • Patent number: 11646987
    Abstract: The problem of ensuring coverage for an inbound communication from a customer while also preventing concurrent responses from members of the agent group tasked with said coverage is solved by a system where a customer's thread is owned for routing purposes not by a single user but by a group of users, only one of whom is allowed to communicate with the customer until a timer expires or the thread is explicitly unlocked. Communication channels may include text messaging, voice telephony and email. In various embodiments, an adaptive rules engine is utilized to route incoming customer communications as well as outbound responses. A combination of communication/message locks and communication/messaging cache levels are used in some embodiments to provide communication/messaging coverage and to resolve competition between responding agents to address concurrency. Customer/agent communications which use multiple communication channels are threaded in an agent user interface.
    Type: Grant
    Filed: April 8, 2022
    Date of Patent: May 9, 2023
    Assignee: KAARYA LLC
    Inventors: Animesh Pathak, Ujjual Nath, Akshay Tyagi, Satyendra Singh
  • Patent number: 11641419
    Abstract: A method for managing incoming voice calls, the method comprising: receiving audio of a voice call; determining whether the audio of the voice call is computer-generated; and terminating the voice call if it is determined that the audio of the voice call is computer-generated.
    Type: Grant
    Filed: July 1, 2021
    Date of Patent: May 2, 2023
    Assignee: ValidSoft Limited
    Inventors: Patrick Matthew Carroll, John Petersen, Alexander Korff
  • Patent number: 11621967
    Abstract: An electronic control unit that is capable of more accurately determining an event that has occurred in a network installed in a mobile body such as a vehicle, the electronic control unit including: a transmitter-receiver that receives first messages transmitted from a first ECU included in an in-vehicle network; and an attack determiner that, when a first message among the first messages received by the transmitter-receiver is determined to have an anomaly, determines whether a cause of the anomaly is an attack on the in-vehicle network.
    Type: Grant
    Filed: June 22, 2021
    Date of Patent: April 4, 2023
    Assignee: PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO., LTD.
    Inventors: Junichi Tsurumi, Takamitsu Sasaki
  • Patent number: 11595332
    Abstract: A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.
    Type: Grant
    Filed: March 15, 2022
    Date of Patent: February 28, 2023
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Thomas Fejes, Michael Monegan
  • Patent number: 11574259
    Abstract: A parking lot free parking space predicting method, apparatus, electronic device and storage medium are provided. The method comprises: building a parking lot association graph for parking lots in a region to be processed; as for any parking lot i, performing the following processing respectively: determining local space correlation information of the parking lot i at a current time according to environment context features of the parking lot i and neighboring parking lots which are in the parking lot association graph and connected to the parking lot i through edges; determining time correlation information of the parking lot i at the current time according to the local space correlation information, and predicting free parking space information of the parking lot i at at least one future time step according to the time correlation information of the parking lot i at the current time.
    Type: Grant
    Filed: September 15, 2020
    Date of Patent: February 7, 2023
    Assignee: BEIJING BAIDU NETCOM SCIENCE AND TECHNOLOGY CO., LTD.
    Inventors: Hao Liu, Weijia Zhang, Hui Xiong
  • Patent number: 11516198
    Abstract: There is a technique that displays a QR code in which a URL of an error information site is embedded on a display in a case where an error occurs in a printer or the like and allows an access to the error information site by a mobile terminal capturing the QR code. However, on a condition that the size of the display is small, there is a case where it is not possible to display the QR code in which the URL of the error information site is embedded. In an electronic device mounting a display, an access code indicating first resource specification information for redirect is created and the created access code is displayed on the display. Then, the first resource specification information has a data amount corresponding to an access code of a size than can be displayed on the display.
    Type: Grant
    Filed: July 15, 2020
    Date of Patent: November 29, 2022
    Assignee: Canon Kabushiki Kaisha
    Inventor: Toshinori Igari
  • Patent number: 11489962
    Abstract: A system and method for automated customer response system mapping and duplication to provide for a common Interactive Voice Response (“IVR”) system import language or structure, comprising a contact center crawler which connects with an existing automated contact center system, may navigate and map that system by recording and selecting each available option or by interfacing with the code that makes up the IVR itself to generate a model, records the response to each selected option, and feeds the options and responses to a tree creator; a CX model generator which organizes the options and responses into a data map such as a tree or more graph-like or map-like structure, where logical conditions or operations such as loops and recursion may be present; and a coding engine that generates programmatic code representing the data model that is imported into another IVR platform for execution.
    Type: Grant
    Filed: August 5, 2020
    Date of Patent: November 1, 2022
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventor: Geoff Willshire
  • Patent number: 11451939
    Abstract: Aspects of this disclosure are directed to a method of routing text messages to subscribers of toll-free numbers using the toll-free exchange. Typically, an originating texter will draft a text message, using, for example, an SMS component of a cellular phone to a toll-free subscriber. In an aspect of the present disclosure, the text message is sent to the originating texter's service provider, which then routes the text message to the toll-free exchange. The toll-free exchange looks up the RESPORG ID associated with the ten-digit toll-free number, and the RESPORG ID is used for text message routing.
    Type: Grant
    Filed: September 4, 2020
    Date of Patent: September 20, 2022
    Assignee: Teliax Technology LLC
    Inventor: David Aldworth
  • Patent number: 11445061
    Abstract: The invention provides an interrogator for obtaining information associated with a caller identification, such as a telephone number, transmitted within an incoming telephone call including: a receiving device configured to receive the incoming telephone call and to extract the caller identification from the incoming telephone call; an interrogating device configured to receive the extracted caller identification from the receiving device and to interrogate information associated with the caller identification from an external data base, which is configured to operate independently from the user voice communication device for which the incoming telephone call is intended for; and a forwarding device configured to receive and to forward the interrogated information.
    Type: Grant
    Filed: December 29, 2020
    Date of Patent: September 13, 2022
    Assignee: Fraunhofer-Gesellschaft zur Foerderung der angewandten Forschung e.V.
    Inventors: Thomas Wiegand, Thomas Haustein
  • Patent number: 11386382
    Abstract: A computerized-method for calculating an After-Call-Work (ACW) factor of an interaction in a contact center, by which a related recording may be filtered for evaluation is provided herein. The method includes an After-Call-Work (ACW) factor calculation module. The operating of the ACW factor calculation module includes: (i) receiving agent recording of the interaction; (ii) aggregating data fields associated with: (a) the interaction; and (b) the customer; (iii) retrieving ACW time of the interaction; (iv) forwarding the aggregated data fields to a machine learning model; (v) operating the machine learning model to calculate a predicted ACW time, based on the aggregated data fields; (vi) calculating an ACW factor based on the received time of ACW and the calculated predicted ACW time; and (vii) sending the calculated ACW factor to a platform by which the platform is preconfigured to distribute the interaction for evaluation, based on the ACW factor.
    Type: Grant
    Filed: December 17, 2020
    Date of Patent: July 12, 2022
    Assignee: NICE LTD
    Inventors: Salil Dhawan, Harshit Kumar Sharma, Rahul Vyas
  • Patent number: 11381678
    Abstract: A computer-implemented method includes generating at least one call detail record for each call initiated on a communication network, aggregating the call detail records generated over a predetermined time period to provide an aggregated call detail record, and calculating a call set up failure rate for the calls from the aggregated call detail record, wherein the call set up failure rate is a measure of the amount of calls that failed prior to ringing at a called party's device. The computer-implemented method further includes adjusting parameters of the communication network when the call set up failure rate is above a threshold.
    Type: Grant
    Filed: May 21, 2020
    Date of Patent: July 5, 2022
    Assignee: T-Mobile USA, Inc.
    Inventor: Zain us salekin Mohammed
  • Patent number: 11288743
    Abstract: A system and method are provided for presenting trading information. One example method includes displaying a plurality of effective trade indicators corresponding to price levels at which effective trades have been initiated, and displaying trading information corresponding to each effective trade. The effective trades can be determined based on user-configured trade definitions. The trading information can include a traded quantity and profit/loss corresponding to each effective trade. In addition to the trading information, current market information could be displayed as well in relation to the plurality of effective trades.
    Type: Grant
    Filed: April 15, 2020
    Date of Patent: March 29, 2022
    Assignee: Trading Technologies International, Inc.
    Inventor: Alvin F. Tanpoco
  • Patent number: 11282049
    Abstract: An automatic billing and cardholder profile updater (ABCPU) computing device is provided. The ABCPU computing device receives an update request including an account identifier and associated with a candidate payment account over a first network, retrieves billing data associated with the candidate payment account from a billing database that stores billing data associated with a plurality of payment accounts, generates a card profile query including the account identifier, transmits the card profile query over a second network separate from the first network, receives card profile data associated with the candidate payment account from a card profile database that stores card profile data associated with a plurality of payment accounts, generates an update response including the retrieved billing data and the received card profile data, and transmits the update response over the first network to at least one of an acquirer and a merchant associated with the update request.
    Type: Grant
    Filed: September 29, 2016
    Date of Patent: March 22, 2022
    Assignee: MASTERCARD INTERNATIONAL INCORPORATED
    Inventor: Peter Groarke
  • Patent number: 11258898
    Abstract: Parameters of clusters of a context-encoded model are updated, per frequency estimation of an aspect of calls to contacts with respect to unique combinations of contextual data of calls matching the respective clusters. The clusters are weighted according to relevance of the unique combinations of contextual data to current contextual information. First probabilities of calling individual contacts are determined according to the current contextual information and one or more inferences between calls determined from the clusters as weighted. Second probabilities of calling each of the plurality of contacts are determined according to a set of rules defining prioritizations for contacts based on external factors. Third probabilities of calling each of the plurality of contacts are determined according to calling patterns of other of the plurality of contacts. The first, second, and third sets of weights are combined to determine final predictions for predicted probabilities to call each of the contacts.
    Type: Grant
    Filed: January 20, 2021
    Date of Patent: February 22, 2022
    Assignee: Ford Global Technologies, LLC
    Inventors: Bhagyashri Satyabodha Katti, Fling Tseng, Erick Michael Lavoie
  • Patent number: 11232476
    Abstract: A system, method, and computer program product uses an application that allows people who have websites to track phone calls by how they got to the website. JavaScript may be loaded onto the webpage that tracks how a visitor came to the site, and then displays a phone number that is unique to that visitor. When a call comes in, the application determines which visitor called in, based on the number they dialed and other metrics. This allows the application to match the source of the visit to the phone call itself.
    Type: Grant
    Filed: August 31, 2012
    Date of Patent: January 25, 2022
    Assignee: Dialogtech, Inc.
    Inventors: Joshua Ezra Kugler, Khyle David Keys
  • Patent number: 11233900
    Abstract: Systems and methods for telephone call regulation include the use of a predictive model. An example method includes receiving, by a predictive model, a telephone number from a user application comprising instructions for execution on a user device and determining, by the predictive model, a spam factor for the received telephone number. The example method further includes determining, by the predictive model, a classification of the received telephone number based on the spam factor and transmitting, by the predictive model, the classification of the received telephone number to the user application. The example method further includes receiving, by the predictive model, a feedback from the user application, the feedback indicative of a corrective classification of the received telephone number and modifying, by the predictive model, the spam factor for the received telephone number based on the corrective classification.
    Type: Grant
    Filed: August 11, 2020
    Date of Patent: January 25, 2022
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Zainab Zaki, Manuel Vincente Vivo
  • Patent number: 11190457
    Abstract: The technologies described herein are generally directed toward shedding processing loads associated with route updates. According to an embodiment, a system can comprise a processor and a memory that can enable operations facilitating performance of operations including facilitating receiving, from a second routing device via a network, a communication. The operations can further comprise, in response to a queueing delay being determined to be less than a threshold, queueing, in the queue, the communication for a third routing device selected according to a first selection process as being on a route to a destination routing device for the communication. Further, operations to, in response to the queueing delay of the queue being determined to be equal to or above the threshold, transmit the communication to a fourth routing device, with the fourth routing device being selected according to a second selection process different than the first selection process.
    Type: Grant
    Filed: February 19, 2020
    Date of Patent: November 30, 2021
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: John Barry Bartell, James Gordon Beattie, Jr.
  • Patent number: 11132753
    Abstract: Methods, systems, and computer-readable media for managing and collecting receivables are disclosed. A method for the management and collection of receivables includes performing collection activities with a telephone system. The method further includes tracking collection activity results for each of at least two telephone numbers associated with the debtor record over a period of time. The debtor record is inserted into a dynamic contact queue based on an overall contactability score for one of the at least two telephone numbers associated with the debtor. Account information associated with the debtor record is displayed based on the next-to-call position of the contact information associated with the debtor in the dynamic contact queue. The debtor is then automatically called using one of the telephone numbers associated with the debtor.
    Type: Grant
    Filed: January 16, 2020
    Date of Patent: September 28, 2021
    Assignee: Ontario Systems, LLC
    Inventors: Amy Kennedy, Tyler Roark, Kenneth Couch, Benjamin Kolb, Matt Holcomb, Seth Corduan, Amy Friddle, Chris Repp, Josh Sprague
  • Patent number: 11128759
    Abstract: Aspects of this disclosure are directed to a method of routing toll-free telephone calls using a toll-free exchange, thereby minimizing the number of hand-offs, increasing the technological capability and reducing the ultimate cost of the toll-free call. Toll-free subscribers are generally assessed a cost based on each exchange plus the duration of the call. Subscribers are also limited to the decades old technological standards of PSTN switching. It is therefore an object of the present disclosure to minimize the number of exchanges, promote technological possibility and simplify the process of directing a toll-free telephone call by providing a toll-free exchange.
    Type: Grant
    Filed: September 28, 2017
    Date of Patent: September 21, 2021
    Inventor: David Aldworth
  • Patent number: 11048247
    Abstract: A method for detecting anomalous behavior includes receiving a plurality of historical events that occurred over a time period, identifying respective timestamps of the plurality of events, and grouping the plurality of events into respective time buckets that extend over a predetermined time interval based on the respective timestamps. The method includes identifying a subset of the time buckets that are each associated with a particular first time unit of the plurality of first time units and a particular second time unit of the second plurality of time units, counting a number of the events in each of the subset, and generating a temporal profile including an occurrence rate calculated based on the counted number of events.
    Type: Grant
    Filed: February 6, 2019
    Date of Patent: June 29, 2021
    Assignee: Johnson Controls Technology Company
    Inventors: Donagh S. Horgan, Jan R. Holliday
  • Patent number: 11012481
    Abstract: A computer-implemented method for facilitating a virtual meet-and-greet between a first client device, a second client device, and at least a third client device is provided. The method involves establishing a first private one-on-one video chat between the first client device and the second client device. The method also involves transmitting a request to the third client device to carry out one or more preloading operations to test the operation of one or more hardware and/or software elements of the third client device. The method further involves establishing a second private one-on-one video chat between the first client device and the third client device based at least in part on the third client device have successfully completed the preloading operations and being ready to establish a private one-on-one video chat.
    Type: Grant
    Filed: February 17, 2020
    Date of Patent: May 18, 2021
    Assignee: VIPVR, INC.
    Inventors: Prajit Gopal, Benjamin Kornick, Sandeep Peddada, Pranav Maddi, Joshua Potter
  • Patent number: 11005811
    Abstract: A computer architecture for managing Internet Protocol (IP) addresses data. Implementations may: receive, from an IP address management system of an registrant, a request to add an IP resource to the marketplace; query an ROA database to confirm the registrant; conduct an external border gateway protocol query to confirm that the subnet is an available subnet; record the at least one IP address subnet information as a subnet record in a marketplace database along with state metadata indicating that the at least one IP address subnet is in a pending state; create route objects and record the route objects as RADb records.
    Type: Grant
    Filed: October 5, 2019
    Date of Patent: May 11, 2021
    Assignee: IPXO LIMITED
    Inventors: Vincentas Grinius, Aistis Zenkevicius, Zilvinas Vaickus, Linas Zilinskas, Edgaras Skorupskas
  • Patent number: 10986232
    Abstract: A method for allocating resources to modules of a contact center includes: receiving a first interaction in a first state; determining a first load of a first module of the contact center to be low; in response to determining that the first load is low, routing the first interaction to the first module of the contact center, the first module transitioning the first interaction from the first state to a second state; receiving a second interaction in the first state; determining a second load on the first module of the contact center to be high; and in response to determining that the second load is high, routing the second interaction to a second module configured to transition the second interaction from the first state to the second state, the second module having different resource requirements than the first module.
    Type: Grant
    Filed: June 16, 2017
    Date of Patent: April 20, 2021
    Inventors: Herbert Willi Artur Ristock, Boris Livshyts, Nikolay I. Korolev, Stefaan Valere Albert Coussement
  • Patent number: 10949842
    Abstract: The disclosed methods and systems provide a server that allows continuous transaction analysis by monitoring transaction data associated with different payment cards and detecting inactive cards. When the server receives a notification, from a transaction analysis server, that a data interruption related to an inactive card has occurred, the server determines a transaction pattern for the inactive card; monitors and detects newly activated cards; and determines a second transaction pattern for the newly activated cards. If the first and the second transaction patterns are similar, the server generates an instance within a dataset corresponding to the newly activated card that links the newly activated card to the inactive card. Furthermore, the server transmits an instruction to the transaction analytics server to continue the transaction analysis using data corresponding to the newly activated card.
    Type: Grant
    Filed: January 30, 2018
    Date of Patent: March 16, 2021
    Assignee: Mastercard International Incorporated
    Inventors: Edward M. Lee, Pavel Umanski, Margaret A. Shine
  • Patent number: 10896209
    Abstract: A method for automatically parsing non-uniform telecommunication data includes receiving a telecommunication record including a listing of communications between a first telecommunication device and second telecommunication devices, and, for each communication, one or more of: communication duration data, communication direction data, communication type data, communication date and time data, cell site references, and first or second telecommunication device identifiers. A telecommunication provider associated with the first telecommunication record is identified based on a format of the first telecommunication record. A telecommunication provider rule set is selected that defines how to transform the first telecommunication record into a normalized telecommunication record. The first telecommunication record is transformed according to the selected rule set to generate the normalized telecommunication record.
    Type: Grant
    Filed: September 18, 2018
    Date of Patent: January 19, 2021
    Assignee: New York County District Attorney's Office
    Inventors: Connor Concannon, Nathan Weber
  • Patent number: 10812546
    Abstract: Technology to provide link aware streaming adaptation is disclosed. In an example, a mobile device can include one or more processors configured to: process a manifest file for an HTTP adaptive stream that is received at the mobile device from a node; determine a physical layer goodput of the mobile device with the node for the HAS; identify a segment throughput estimate for the HAS; and select a representation in the manifest file for a selected period based, on the physical layer goodput for the HAS and the segment throughput for the HAS.
    Type: Grant
    Filed: December 24, 2014
    Date of Patent: October 20, 2020
    Assignee: Intel IP Corporation
    Inventors: Vishwanath Ramamurthi, Ozgur Oyman, Mohamed M. Rehan, Ahmed N. Ragab
  • Patent number: 10796019
    Abstract: In some examples, a computing device may determine that an event occurred and determine event data associated with the event. A first machine learning classifier may be used to determine that the event data includes personally identifiable information (PII) and a second machine learning classifier may be used to remove the PII from the event data to create modified event data. The PII may include one or more of a username, a password, at least a portion of a legal name, a password, at least a portion of an address, at least a portion of a social security number, or at least a portion of an account number associated with a financial institution. The modified event data may be stored in a device data file that includes data associated with the computing device. In some cases, the computing device may send the device data file to a server.
    Type: Grant
    Filed: July 17, 2018
    Date of Patent: October 6, 2020
    Assignee: Dell Products L.P.
    Inventors: Maheshwar Dattatri, Abhinav Gupta
  • Patent number: 10778639
    Abstract: Some embodiments provide a novel method for assigning a unique internet protocol version 6 (IPv6) link-local address to each interface of a software router implementing a plurality of logical interfaces for a corresponding plurality of logical networks. In some embodiments, the method, for each logical interface, determines a logical network identifier for a logical network corresponding to the logical interface and generates the link-local address based on that logical network identifier (e.g., a virtual network identifier (VNI)).
    Type: Grant
    Filed: November 28, 2018
    Date of Patent: September 15, 2020
    Assignee: VMWARE, INC.
    Inventor: Aviraj Saha
  • Patent number: 10777205
    Abstract: A voice control processing method and apparatus, where the method includes enabling, by a terminal in a data service disabled state, a data service after the terminal receives a voice instruction using a first application, where the first application is an application program used for voice control in the terminal, prohibiting, by the terminal, another application other than the first application in the terminal from using the data service, and controlling, by the terminal, the first application to execute the voice instruction using the data service, after the terminal enables the data service. The terminal in a data service disabled state receives the voice instruction. Then, the terminal enables the data service and prohibits another application from using the data service.
    Type: Grant
    Filed: September 30, 2015
    Date of Patent: September 15, 2020
    Assignee: HUAWEI TECHNOLOGIES CO., LTD.
    Inventors: Yahui Wang, Wenmei Gao, Xiaojuan Li
  • Patent number: 10735530
    Abstract: Systems as described herein may include generating an aggregated service status report for a real-time service delivery platform. A plurality of services running in a service domain may be determined. A request for a status of system behavior corresponding to a particular service may be received. Service connection details of the particular service may be discovered and metric data of real-time data movement may be tracked. Real-time snapshot aggregation of the particular service may be provided. In a variety of embodiments, a real-time system behavior report for the service across availability zones may be presented.
    Type: Grant
    Filed: February 18, 2020
    Date of Patent: August 4, 2020
    Assignee: Capital One Services, LLC
    Inventor: Brian Burnett
  • Patent number: 10708416
    Abstract: Phone numbers can be identified as being associated with spam callers. Data associated with previously identified spammer phone numbers is analyzed to obtain one or more input parameters for a classification engine. The classification engine uses the input parameters to identify one or more phone numbers in data associated with currently active phone numbers as being associated with spam callers. The one or more phone numbers identified as being associated with spam callers can be provided to call blockers of end-user telephone devices.
    Type: Grant
    Filed: March 27, 2018
    Date of Patent: July 7, 2020
    Assignee: Avast Software s.r.o.
    Inventors: Ji{hacek over (r)}í Dutkevi{hacek over (c)}, Martin Horváth, Juraj Chrappa, Vojtech Tůma
  • Patent number: 10664911
    Abstract: A system and method are provided for presenting trading information. One example method includes displaying a plurality of effective trade indicators corresponding to price levels at which effective trades have been initiated, and displaying trading information corresponding to each effective trade. The effective trades can be determined based on user-configured trade definitions. The trading information can include a traded quantity and profit/loss corresponding to each effective trade. In addition to the trading information, current market information could be displayed as well in relation to the plurality of effective trades.
    Type: Grant
    Filed: June 29, 2016
    Date of Patent: May 26, 2020
    Assignee: Trading Technologies International, Inc.
    Inventor: Alvin F. Tanpoco
  • Patent number: 10666802
    Abstract: Technologies for scaling call center support staff include one or more local agent computing devices of a call center that includes an interaction management computing device communicatively coupled to one or more customer computing devices and one or more remote agent computing devices. The interaction management computing device is configured to receive inbound service calls and insert them into a respective service queue. The interaction management computing device is additionally configured to determine whether a service queue response threshold associated with the service queue has been violated as a function of each service call having been inserted into the service queue, identify, in response to a determination that the service queue response threshold associated with the service queue has been violated, one or more remote agents from a queue of available remote agents, and add the identified one or more remote agents to an agent pool associated with the service queue.
    Type: Grant
    Filed: June 27, 2017
    Date of Patent: May 26, 2020
    Inventor: Christopher Rumpf
  • Patent number: 10645190
    Abstract: A system and method are presented for predictive live interaction offering and hosting. A mechanism may be provided for controlling outstanding offerings, or invitations, of communications with users through points of service. Offerings may include a live chat or a telephone callback request. In one embodiment, offerings may be optimized by analyzing factors such as agent history to predict when and how many agents will be available. Calculations may be continuously performed as invitations are accepted, declined, timed out, etc., to make certain more offers than can be handled are not extended.
    Type: Grant
    Filed: November 10, 2016
    Date of Patent: May 5, 2020
    Inventors: Jonathan M. Keller, Gregory P. Cunningham
  • Patent number: 10645545
    Abstract: Systems and methods for characterizing communications in a network are disclosed. The method includes obtaining records from multiple sources within the network; correlating the records according to one or more attributes of the communications facilitated by the network; and calculating one or more detailed metrics based on the correlation.
    Type: Grant
    Filed: October 4, 2019
    Date of Patent: May 5, 2020
    Assignee: T-Mobile USA, Inc.
    Inventor: Muhammad Tawhidur Rahman
  • Patent number: 10601716
    Abstract: Provided is, for example, a communication prediction apparatus that can predict, with a higher degree of precision, communication to be performed by an object terminal even when a communication trend changes with changes in the state of the object terminal. A communication prediction apparatus 23 is provided with: a communication monitoring unit 101 that monitors communication performed between an information processing terminal 10 and an application server 30; a terminal-state determination unit 102 that determines a terminal state of the information processing terminal 10; and a communication prediction unit 104 that predicts communication to be performed by the information processing terminal 10 in a period from a point in time of interest to a point in time at which a predetermined time has elapsed.
    Type: Grant
    Filed: December 2, 2016
    Date of Patent: March 24, 2020
    Assignee: NEC CORPORATION
    Inventor: Takeo Onishi
  • Patent number: 10592566
    Abstract: A method includes performing operations as follows on a processor of an edge device of a first network: providing a data filter rule in the edge device, the first network being under the authority of a first entity, receiving data from a thing in the first network, communicating the data toward an information processor via a second network when the data satisfies a condition of the data filter rule permitting communication of the data outside of the first network, the second network being under the authority of a second entity, and communicating the data toward a storage processor on the first network when the data does not satisfy the condition of the data filter rule permitting communication of the data outside of the first network. The first and second entities are different entities.
    Type: Grant
    Filed: October 29, 2015
    Date of Patent: March 17, 2020
    Assignee: CA, Inc.
    Inventor: Vikas Krishna
  • Patent number: 10558936
    Abstract: Systems and methods are described herein for dynamically generating and updating a patrol schedule for a shift based on historic demand event data, and a predicted-demand model based on the historic demand event data. The systems and methods also receive information associated with patrol officers assigned to a shift and constraints on the officers' availability, and generate a patrol schedule comprising patrol assignments for the assigned patrol officers optimized based on at least one policing objective. The patrol schedule may be dynamically updated based on changing information and provided to the patrol officer via mobile device or display in the patrol officer's vehicle.
    Type: Grant
    Filed: October 6, 2016
    Date of Patent: February 11, 2020
    Assignee: Numerica Corporation
    Inventors: Shawn Michael Herman, Jason Kyle Johnson, Jeffery Brian Poore, Philip Christopher Du Toit
  • Patent number: 10542054
    Abstract: There are provided a device and method for providing a mobile Internet call service. In order to reduce a call waiting time for an mVoIP call, when a call is an initial call after power of a terminal is turned on or using the main call number, information for a call connection is acquired in advance and a light weight session is maintained. When the mVoIP call is made later, the maintained light weight session is used to make a direct P2P call. Therefore, it is possible to reduce a call connection time. As a result, when the mVoIP call attempt is made, a call waiting time is significantly reduced and thus it is possible to provide a rapid response and improve user satisfaction. When the light weight session is maintained, access to a separate server system is not performed. As a result, it is possible to connect a P2P call even when call traffic is heavy.
    Type: Grant
    Filed: May 21, 2018
    Date of Patent: January 21, 2020
    Assignee: SK PLANET CO., LTD.
    Inventors: Jinho Jeon, Eunbok Lee, Kyunghee Kim
  • Patent number: 10506366
    Abstract: A mobility management node and a method in a mobility management node for reducing signalling caused by changes of location of a radio terminal, which mobility management node is configured to be operatively comprised by a wireless communication system and to operatively manage the mobility of the radio terminal and to operatively communicate with a gateway node acting as an interface between the system and an external network. The method comprises obtaining initial position information; obtaining boundary information indicating a boundary area wherein at least one of a policy or a charging rule is to be applied for the radio terminal; obtaining current position information; determining whether the radio terminal is inside or outside the boundary area; providing mobility information when the radio terminal is outside the boundary area and not providing mobility information to the gateway node when the radio terminal is inside the boundary area.
    Type: Grant
    Filed: March 27, 2018
    Date of Patent: December 10, 2019
    Assignee: TELEFONAKTIEBOLAGET LM ERICSSON (PUBL)
    Inventors: Zhiwei Qu, Kimi Jiao, Jia Wang, Lu Wang, Pengyu Xu, Fei Zeng
  • Patent number: 10484370
    Abstract: A method for operating a security element of a mobile terminal with a memory unit includes using a first subscription profile with a first operating system for the security element, and a second subscription profile with a second operating system for the security element. The method involves operating the security element with the first operating system to communicate with the first subscription profile via a first mobile communication network; switching from the first operating system to the second operating system of the security element through a boot loader in the memory unit loading and executing the second operating system following a reboot of the security element; and operating the security element with the second operating system, to be able to communicate with the second subscription profile via a second mobile communication network. A corresponding security element and a corresponding mobile terminal are provided.
    Type: Grant
    Filed: February 5, 2016
    Date of Patent: November 19, 2019
    Assignee: GIESECK+DEVRIENT MOBILE SECURITY GMBH
    Inventor: Ulrich Wimböck
  • Patent number: 10439996
    Abstract: A system and method for metadata analysis and collection with privacy is disclosed. According to one embodiment, a trusted third party (TTP) system generates and transmits authorization keys to a government agency (GA) system and a communication service provider (CSP) system. The TTP system receives index records referencing records of subscribers from the CSP system and ingests the index records received from the CSP system. The TTP system receives a target index request from the GA system and sends a metadata record request to the CSP system based on the target index request. The CSP system sends metadata records to the TTP system, and the TTP system delivers the metadata records to the GA system. The metadata records are encrypted with encryption keys shared between the GA system and the CSP system such that the TTP system cannot decrypt the metadata records.
    Type: Grant
    Filed: February 11, 2015
    Date of Patent: October 8, 2019
    Inventors: Rajesh Puri, David Grootwassink, Michael P. Hammer
  • Patent number: 10440182
    Abstract: A system is provided for routing transactions to individual ones of a group of agents, comprising, a queue wherein transactions to be routed are placed, a transmission facility sending invitations to interact with a transaction from the queue to agents, and a router routing transactions from the queue to individual agents who accept the invitation.
    Type: Grant
    Filed: May 12, 2017
    Date of Patent: October 8, 2019
    Inventors: Sergey Fedorov, Nikolay Anisimov, Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Nikolay I. Korolev, Vadim Dymshyts