Abstract: A computerized-method for calculating an After-Call-Work (ACW) factor of an interaction in a contact center, by which a related recording may be filtered for evaluation is provided herein. The method includes an After-Call-Work (ACW) factor calculation module. The operating of the ACW factor calculation module includes: (i) receiving agent recording of the interaction; (ii) aggregating data fields associated with: (a) the interaction; and (b) the customer; (iii) retrieving ACW time of the interaction; (iv) forwarding the aggregated data fields to a machine learning model; (v) operating the machine learning model to calculate a predicted ACW time, based on the aggregated data fields; (vi) calculating an ACW factor based on the received time of ACW and the calculated predicted ACW time; and (vii) sending the calculated ACW factor to a platform by which the platform is preconfigured to distribute the interaction for evaluation, based on the ACW factor.

Abstract: A computer-implemented method includes generating at least one call detail record for each call initiated on a communication network, aggregating the call detail records generated over a predetermined time period to provide an aggregated call detail record, and calculating a call set up failure rate for the calls from the aggregated call detail record, wherein the call set up failure rate is a measure of the amount of calls that failed prior to ringing at a called party's device. The computer-implemented method further includes adjusting parameters of the communication network when the call set up failure rate is above a threshold.

Abstract: A system and method are provided for presenting trading information. One example method includes displaying a plurality of effective trade indicators corresponding to price levels at which effective trades have been initiated, and displaying trading information corresponding to each effective trade. The effective trades can be determined based on user-configured trade definitions. The trading information can include a traded quantity and profit/loss corresponding to each effective trade. In addition to the trading information, current market information could be displayed as well in relation to the plurality of effective trades.

Abstract: An automatic billing and cardholder profile updater (ABCPU) computing device is provided. The ABCPU computing device receives an update request including an account identifier and associated with a candidate payment account over a first network, retrieves billing data associated with the candidate payment account from a billing database that stores billing data associated with a plurality of payment accounts, generates a card profile query including the account identifier, transmits the card profile query over a second network separate from the first network, receives card profile data associated with the candidate payment account from a card profile database that stores card profile data associated with a plurality of payment accounts, generates an update response including the retrieved billing data and the received card profile data, and transmits the update response over the first network to at least one of an acquirer and a merchant associated with the update request.

Abstract: Parameters of clusters of a context-encoded model are updated, per frequency estimation of an aspect of calls to contacts with respect to unique combinations of contextual data of calls matching the respective clusters. The clusters are weighted according to relevance of the unique combinations of contextual data to current contextual information. First probabilities of calling individual contacts are determined according to the current contextual information and one or more inferences between calls determined from the clusters as weighted. Second probabilities of calling each of the plurality of contacts are determined according to a set of rules defining prioritizations for contacts based on external factors. Third probabilities of calling each of the plurality of contacts are determined according to calling patterns of other of the plurality of contacts. The first, second, and third sets of weights are combined to determine final predictions for predicted probabilities to call each of the contacts.

Abstract: A system, method, and computer program product uses an application that allows people who have websites to track phone calls by how they got to the website. JavaScript may be loaded onto the webpage that tracks how a visitor came to the site, and then displays a phone number that is unique to that visitor. When a call comes in, the application determines which visitor called in, based on the number they dialed and other metrics. This allows the application to match the source of the visit to the phone call itself.

Abstract: Systems and methods for telephone call regulation include the use of a predictive model. An example method includes receiving, by a predictive model, a telephone number from a user application comprising instructions for execution on a user device and determining, by the predictive model, a spam factor for the received telephone number. The example method further includes determining, by the predictive model, a classification of the received telephone number based on the spam factor and transmitting, by the predictive model, the classification of the received telephone number to the user application. The example method further includes receiving, by the predictive model, a feedback from the user application, the feedback indicative of a corrective classification of the received telephone number and modifying, by the predictive model, the spam factor for the received telephone number based on the corrective classification.

Abstract: The technologies described herein are generally directed toward shedding processing loads associated with route updates. According to an embodiment, a system can comprise a processor and a memory that can enable operations facilitating performance of operations including facilitating receiving, from a second routing device via a network, a communication. The operations can further comprise, in response to a queueing delay being determined to be less than a threshold, queueing, in the queue, the communication for a third routing device selected according to a first selection process as being on a route to a destination routing device for the communication. Further, operations to, in response to the queueing delay of the queue being determined to be equal to or above the threshold, transmit the communication to a fourth routing device, with the fourth routing device being selected according to a second selection process different than the first selection process.

Abstract: Methods, systems, and computer-readable media for managing and collecting receivables are disclosed. A method for the management and collection of receivables includes performing collection activities with a telephone system. The method further includes tracking collection activity results for each of at least two telephone numbers associated with the debtor record over a period of time. The debtor record is inserted into a dynamic contact queue based on an overall contactability score for one of the at least two telephone numbers associated with the debtor. Account information associated with the debtor record is displayed based on the next-to-call position of the contact information associated with the debtor in the dynamic contact queue. The debtor is then automatically called using one of the telephone numbers associated with the debtor.

Abstract: Aspects of this disclosure are directed to a method of routing toll-free telephone calls using a toll-free exchange, thereby minimizing the number of hand-offs, increasing the technological capability and reducing the ultimate cost of the toll-free call. Toll-free subscribers are generally assessed a cost based on each exchange plus the duration of the call. Subscribers are also limited to the decades old technological standards of PSTN switching. It is therefore an object of the present disclosure to minimize the number of exchanges, promote technological possibility and simplify the process of directing a toll-free telephone call by providing a toll-free exchange.

Abstract: A method for detecting anomalous behavior includes receiving a plurality of historical events that occurred over a time period, identifying respective timestamps of the plurality of events, and grouping the plurality of events into respective time buckets that extend over a predetermined time interval based on the respective timestamps. The method includes identifying a subset of the time buckets that are each associated with a particular first time unit of the plurality of first time units and a particular second time unit of the second plurality of time units, counting a number of the events in each of the subset, and generating a temporal profile including an occurrence rate calculated based on the counted number of events.

Abstract: A computer-implemented method for facilitating a virtual meet-and-greet between a first client device, a second client device, and at least a third client device is provided. The method involves establishing a first private one-on-one video chat between the first client device and the second client device. The method also involves transmitting a request to the third client device to carry out one or more preloading operations to test the operation of one or more hardware and/or software elements of the third client device. The method further involves establishing a second private one-on-one video chat between the first client device and the third client device based at least in part on the third client device have successfully completed the preloading operations and being ready to establish a private one-on-one video chat.

Abstract: A computer architecture for managing Internet Protocol (IP) addresses data. Implementations may: receive, from an IP address management system of an registrant, a request to add an IP resource to the marketplace; query an ROA database to confirm the registrant; conduct an external border gateway protocol query to confirm that the subnet is an available subnet; record the at least one IP address subnet information as a subnet record in a marketplace database along with state metadata indicating that the at least one IP address subnet is in a pending state; create route objects and record the route objects as RADb records.

Abstract: A method for allocating resources to modules of a contact center includes: receiving a first interaction in a first state; determining a first load of a first module of the contact center to be low; in response to determining that the first load is low, routing the first interaction to the first module of the contact center, the first module transitioning the first interaction from the first state to a second state; receiving a second interaction in the first state; determining a second load on the first module of the contact center to be high; and in response to determining that the second load is high, routing the second interaction to a second module configured to transition the second interaction from the first state to the second state, the second module having different resource requirements than the first module.

Abstract: The disclosed methods and systems provide a server that allows continuous transaction analysis by monitoring transaction data associated with different payment cards and detecting inactive cards. When the server receives a notification, from a transaction analysis server, that a data interruption related to an inactive card has occurred, the server determines a transaction pattern for the inactive card; monitors and detects newly activated cards; and determines a second transaction pattern for the newly activated cards. If the first and the second transaction patterns are similar, the server generates an instance within a dataset corresponding to the newly activated card that links the newly activated card to the inactive card. Furthermore, the server transmits an instruction to the transaction analytics server to continue the transaction analysis using data corresponding to the newly activated card.

Abstract: A method for automatically parsing non-uniform telecommunication data includes receiving a telecommunication record including a listing of communications between a first telecommunication device and second telecommunication devices, and, for each communication, one or more of: communication duration data, communication direction data, communication type data, communication date and time data, cell site references, and first or second telecommunication device identifiers. A telecommunication provider associated with the first telecommunication record is identified based on a format of the first telecommunication record. A telecommunication provider rule set is selected that defines how to transform the first telecommunication record into a normalized telecommunication record. The first telecommunication record is transformed according to the selected rule set to generate the normalized telecommunication record.

Abstract: Technology to provide link aware streaming adaptation is disclosed. In an example, a mobile device can include one or more processors configured to: process a manifest file for an HTTP adaptive stream that is received at the mobile device from a node; determine a physical layer goodput of the mobile device with the node for the HAS; identify a segment throughput estimate for the HAS; and select a representation in the manifest file for a selected period based, on the physical layer goodput for the HAS and the segment throughput for the HAS.

Abstract: In some examples, a computing device may determine that an event occurred and determine event data associated with the event. A first machine learning classifier may be used to determine that the event data includes personally identifiable information (PII) and a second machine learning classifier may be used to remove the PII from the event data to create modified event data. The PII may include one or more of a username, a password, at least a portion of a legal name, a password, at least a portion of an address, at least a portion of a social security number, or at least a portion of an account number associated with a financial institution. The modified event data may be stored in a device data file that includes data associated with the computing device. In some cases, the computing device may send the device data file to a server.

Abstract: Some embodiments provide a novel method for assigning a unique internet protocol version 6 (IPv6) link-local address to each interface of a software router implementing a plurality of logical interfaces for a corresponding plurality of logical networks. In some embodiments, the method, for each logical interface, determines a logical network identifier for a logical network corresponding to the logical interface and generates the link-local address based on that logical network identifier (e.g., a virtual network identifier (VNI)).

Abstract: A voice control processing method and apparatus, where the method includes enabling, by a terminal in a data service disabled state, a data service after the terminal receives a voice instruction using a first application, where the first application is an application program used for voice control in the terminal, prohibiting, by the terminal, another application other than the first application in the terminal from using the data service, and controlling, by the terminal, the first application to execute the voice instruction using the data service, after the terminal enables the data service. The terminal in a data service disabled state receives the voice instruction. Then, the terminal enables the data service and prohibits another application from using the data service.

Abstract: Systems as described herein may include generating an aggregated service status report for a real-time service delivery platform. A plurality of services running in a service domain may be determined. A request for a status of system behavior corresponding to a particular service may be received. Service connection details of the particular service may be discovered and metric data of real-time data movement may be tracked. Real-time snapshot aggregation of the particular service may be provided. In a variety of embodiments, a real-time system behavior report for the service across availability zones may be presented.

Abstract: Phone numbers can be identified as being associated with spam callers. Data associated with previously identified spammer phone numbers is analyzed to obtain one or more input parameters for a classification engine. The classification engine uses the input parameters to identify one or more phone numbers in data associated with currently active phone numbers as being associated with spam callers. The one or more phone numbers identified as being associated with spam callers can be provided to call blockers of end-user telephone devices.

Abstract: Technologies for scaling call center support staff include one or more local agent computing devices of a call center that includes an interaction management computing device communicatively coupled to one or more customer computing devices and one or more remote agent computing devices. The interaction management computing device is configured to receive inbound service calls and insert them into a respective service queue. The interaction management computing device is additionally configured to determine whether a service queue response threshold associated with the service queue has been violated as a function of each service call having been inserted into the service queue, identify, in response to a determination that the service queue response threshold associated with the service queue has been violated, one or more remote agents from a queue of available remote agents, and add the identified one or more remote agents to an agent pool associated with the service queue.

Abstract: A system and method are provided for presenting trading information. One example method includes displaying a plurality of effective trade indicators corresponding to price levels at which effective trades have been initiated, and displaying trading information corresponding to each effective trade. The effective trades can be determined based on user-configured trade definitions. The trading information can include a traded quantity and profit/loss corresponding to each effective trade. In addition to the trading information, current market information could be displayed as well in relation to the plurality of effective trades.

Abstract: A system and method are presented for predictive live interaction offering and hosting. A mechanism may be provided for controlling outstanding offerings, or invitations, of communications with users through points of service. Offerings may include a live chat or a telephone callback request. In one embodiment, offerings may be optimized by analyzing factors such as agent history to predict when and how many agents will be available. Calculations may be continuously performed as invitations are accepted, declined, timed out, etc., to make certain more offers than can be handled are not extended.

Abstract: Systems and methods for characterizing communications in a network are disclosed. The method includes obtaining records from multiple sources within the network; correlating the records according to one or more attributes of the communications facilitated by the network; and calculating one or more detailed metrics based on the correlation.

Abstract: Provided is, for example, a communication prediction apparatus that can predict, with a higher degree of precision, communication to be performed by an object terminal even when a communication trend changes with changes in the state of the object terminal. A communication prediction apparatus 23 is provided with: a communication monitoring unit 101 that monitors communication performed between an information processing terminal 10 and an application server 30; a terminal-state determination unit 102 that determines a terminal state of the information processing terminal 10; and a communication prediction unit 104 that predicts communication to be performed by the information processing terminal 10 in a period from a point in time of interest to a point in time at which a predetermined time has elapsed.

Abstract: A method includes performing operations as follows on a processor of an edge device of a first network: providing a data filter rule in the edge device, the first network being under the authority of a first entity, receiving data from a thing in the first network, communicating the data toward an information processor via a second network when the data satisfies a condition of the data filter rule permitting communication of the data outside of the first network, the second network being under the authority of a second entity, and communicating the data toward a storage processor on the first network when the data does not satisfy the condition of the data filter rule permitting communication of the data outside of the first network. The first and second entities are different entities.

Abstract: Systems and methods are described herein for dynamically generating and updating a patrol schedule for a shift based on historic demand event data, and a predicted-demand model based on the historic demand event data. The systems and methods also receive information associated with patrol officers assigned to a shift and constraints on the officers' availability, and generate a patrol schedule comprising patrol assignments for the assigned patrol officers optimized based on at least one policing objective. The patrol schedule may be dynamically updated based on changing information and provided to the patrol officer via mobile device or display in the patrol officer's vehicle.

Abstract: There are provided a device and method for providing a mobile Internet call service. In order to reduce a call waiting time for an mVoIP call, when a call is an initial call after power of a terminal is turned on or using the main call number, information for a call connection is acquired in advance and a light weight session is maintained. When the mVoIP call is made later, the maintained light weight session is used to make a direct P2P call. Therefore, it is possible to reduce a call connection time. As a result, when the mVoIP call attempt is made, a call waiting time is significantly reduced and thus it is possible to provide a rapid response and improve user satisfaction. When the light weight session is maintained, access to a separate server system is not performed. As a result, it is possible to connect a P2P call even when call traffic is heavy.

Abstract: A mobility management node and a method in a mobility management node for reducing signalling caused by changes of location of a radio terminal, which mobility management node is configured to be operatively comprised by a wireless communication system and to operatively manage the mobility of the radio terminal and to operatively communicate with a gateway node acting as an interface between the system and an external network. The method comprises obtaining initial position information; obtaining boundary information indicating a boundary area wherein at least one of a policy or a charging rule is to be applied for the radio terminal; obtaining current position information; determining whether the radio terminal is inside or outside the boundary area; providing mobility information when the radio terminal is outside the boundary area and not providing mobility information to the gateway node when the radio terminal is inside the boundary area.

Abstract: A method for operating a security element of a mobile terminal with a memory unit includes using a first subscription profile with a first operating system for the security element, and a second subscription profile with a second operating system for the security element. The method involves operating the security element with the first operating system to communicate with the first subscription profile via a first mobile communication network; switching from the first operating system to the second operating system of the security element through a boot loader in the memory unit loading and executing the second operating system following a reboot of the security element; and operating the security element with the second operating system, to be able to communicate with the second subscription profile via a second mobile communication network. A corresponding security element and a corresponding mobile terminal are provided.

Abstract: A system is provided for routing transactions to individual ones of a group of agents, comprising, a queue wherein transactions to be routed are placed, a transmission facility sending invitations to interact with a transaction from the queue to agents, and a router routing transactions from the queue to individual agents who accept the invitation.

Abstract: A system and method for metadata analysis and collection with privacy is disclosed. According to one embodiment, a trusted third party (TTP) system generates and transmits authorization keys to a government agency (GA) system and a communication service provider (CSP) system. The TTP system receives index records referencing records of subscribers from the CSP system and ingests the index records received from the CSP system. The TTP system receives a target index request from the GA system and sends a metadata record request to the CSP system based on the target index request. The CSP system sends metadata records to the TTP system, and the TTP system delivers the metadata records to the GA system. The metadata records are encrypted with encryption keys shared between the GA system and the CSP system such that the TTP system cannot decrypt the metadata records.

Abstract: Compromised enterprise data is enriched using inferred content from social networks and other public databases. Compromised enterprise data is enriched by obtaining unstructured data from one or more fraudster drop zones; identifying email addresses in the unstructured data; storing each of the identified email addresses in a record with a corresponding name of a person associated with the identified email address; querying one or more databases to update the records with one or more of a corporate employer, location of employment and a corporate position of the person; and aggregating the records. The aggregation can be performed by, for example, a corporate employer field to identify one or more enterprises requiring enhanced security and/or a cybersecurity countermeasure product. The aggregation can also be performed by location of employment or by corporate position to identify individuals that are susceptible to a cybersecurity threat.

Abstract: A system, method and non-transitory computer readable storage medium comprising instructions that when read by a processor perform receiving a telephony connection request at a location in a telephony network, the location separated from the intended recipient of the telephony connection request by a target telephony network, determining addressing information regarding the intended recipient, the addressing information including at least routing information or a phone number, accessing a do-not-call list, the do-not-call-list including one or more telephony recipients and recipient addressing information for each telephony recipient, the recipient addressing information including at least routing information or a phone number, and determining whether the target addressing information matches any recipient addressing information.

Abstract: A method for outputting voice information is disclosed. The method includes determining, when it is determined that to-be-processed information needs to be output in voice mode, geographical location information corresponding to the to-be-processed information according to user location information. The method also includes converting the to-be-processed information into voice information corresponding to the geographical location information according to the geographical information. The method further includes outputting the voice information in the user equipment. The solution according to the present invention is capable of automatically adjusting the dialect used by the voice information according to user needs, without manual adjustment by the user. User operations are largely simplified, a better user experience may be provided to users, and it is especially suitable for those users accustomed to using dialects.

Abstract: Communication networks go through frequent upgrades, whereby access point (AP) devices that serve network client devices are brought offline to effectuate the upgrade. Concurrently upgrading too many AP devices within a given geographic area can lead to coverage holes where no service is available, congestion where data cannot be sufficiently communicated, or other service degradation. On the other hand, upgrading too few AP devices within the area can result in a network-wide upgrade time that is too great. An architecture is presented that can efficiently generate a schedule for upgrading AP devices of a communication network.

Abstract: According to one or more embodiments of the present disclosure, operations regarding providing indications with respect to questions of a communication session may include obtaining transcript data. The transcript data may include a transcription of audio of the communication session. The operations may further include obtaining multiple questions determined to be asked during the communication session. The operations may further include determining, based on an analysis of the transcript data during the communication session, which of the questions have been asked during the communication session. In addition, the operations may include causing, during the communication session, the device involved in the communication session to indicate which of the questions have been asked.

Abstract: An improved handheld electronic device and an associated method provide an improved call log that presents information relating to logged phone calls in a collapsed manner, meaning that for each phone number having a call stored in the memory of the device, only the most recent in time call is listed on the call log. An improved handheld electronic device and an associated method also provide a call history for any phone call from the improved call log that is selected by the user. The call history includes a listing of all of the calls stored by the device that are associated with the selected call log call.

Abstract: A method for operating a network includes receiving, by a statistics engine of a network device, a channel identifier in connection with a statistic of an input frame. The channel identifier identifies a channel of a virtual network structure, and the input frame is received by the network device via the channel of the virtual network structure. The method further includes traversing, by a statistics engine and in response to the receiving the channel identifier in connection with the statistic, a hierarchical data structure based on the channel identifier. The hierarchical data structure comprises hierarchical statistic attributes of the virtual network structure.

Abstract: A method for providing a context-based service in a communication network includes: at a context server cooperating with the network, receiving a query generated from a service application, indicating that the service application needs to receive from the context server a set of context information when a query condition is fulfilled; at the context server, generating an update rule indicating that a terminal has to transmit the context information to the context server when an update condition is fulfilled; transmitting the update rule from the context server to the terminal; detecting the context information and transmitting them to the terminal; at the terminal, receiving the context information and transmitting them to the context server when the update condition is fulfilled; and at the context server, forwarding the context information to the service application, thus allowing the service application to implement the context-based service.

Abstract: An indication of an outgoing call may be received at a call control unit communicatively coupled to, and/or resident within, a telephone. The indication may include identification information for the outgoing call. It may be determined whether additional information regarding a called party associated with the identification information exists, and if so, a first operation may be performed on the outgoing call responsively to the additional information, otherwise, a second operation may be performed on the outgoing call responsively to an absence of the additional information. The additional information may include a user-configurable list of desired called parties (e.g., a whitelist) and/or undesired called parties (e.g., a blacklist). The additional information may also include called party identification information and/or a spam score.

Abstract: A call processing method, applied in a first terminal, includes: when a call request associated with a second terminal is monitored, acquiring an identification of the second terminal; acquiring historical call information corresponding to the identification of the second terminal; and displaying the historical call information on a current call interface of the call request.

Abstract: A method for providing file-based media on hold (MOH) services in a Voice over Internet Protocol (VoIP) system includes selecting an MOH file and streaming digital content of the MOH file to a communication device while a call is on hold. If the call is removed from hold and placed back on hold a second time, the digital content of the MOH file is streamed to the communication device while the call is on hold the second time. The digital content is streamed from substantially a beginning of the MOH file to a first stopping point while the call is on hold the first time, and from substantially the first stopping point to a second stopping point while the call is on hold the second time.

Abstract: A system and method to identify a call end associated with a problem that caused failure of an internet protocol-based call. The method includes accessing a first call detail record (CDR) set including at least one CDR associated with a first call end of the failed call, determining from the first CDR set indicators of failure attribution of the failed call, determining whether fault for failure of the failed call is attributed to the first call end based on the indicators of failure attribution; outputting an indication that the fault is attributed to the first call end if it was determined that the fault is attributed to the first call end, and outputting the indication to indicate the first call end is acquitted of the fault if it was determined the fault is not attributed to the first call end.

Abstract: A dynamic call connection distributor and a related method, the distributor including an agent pool, having information of call agents, the agent pool is at least partly configurable by a plurality of individual call agents, a recipient dialer, including circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection, an agent dialer including circuitry for establishing an agent connection from the dynamic connection distributor to a call agent, and a call linker, having circuitry for linking the agent connection with the recipient call.

Abstract: Pre-authorized communication services and/or transactions are provided via a plurality of networks in response to a request received from a user to provide at least one of a communication service, a transaction and user account information via a plurality of networks of different types. Prior to processing the request, there is verification of the users authorization to receive the at least one of the communication service, the transaction, and the user account information, and that an account associated with the user has a sufficient amount currently available for payment of the at least one of the communication service and the transaction. After verification, an authorized account associated with the user is charged in real time as the at least one of the communication service and the transaction is provided.

Abstract: A method of managing on-line user data in a table-level distributed database system is disclosed. At a loading interface, a load request from a client device specifying a new or updated data table, which has been populated in a distributed file system, is received. The load request also specifies a location in the distributed file system and a schema of the data table. The loading interface creates new records in a metadata store, and each new record specifies a mapping between the data table and a particular instance that is to load such data table. Each record also specifies the location and schema for such data table. Based on the new records, each instance also loads the data table. Each instance publishes, in the metadata store, load status specifying that loading of the data table is complete so that such data table can be queried by a query client.

Abstract: There is provided a method of enabling media bypass for a media gateway in a telecommunications network which includes a plurality of media gateways via which a signaling path for transfer of signaling information for setup of a communication session between endpoint devices can be established and via which a media path for transfer of media data between the endpoint devices during the communication session can be established.