Abstract: Techniques for multiple call types for a call event are described and may be implemented via a wireless device to enable multiple connections for wireless calls. For instance, redundant connections for a call event of a wireless device are established via different call types and utilized to exchange call media of the call event. In at least some implementations, call media from the different call types is combined to provide a combined media stream for output as part of the call event. Thus, techniques for multiple call types for a call event are applicable to increase call quality in different scenarios and environments, such as in situations where a primary call connection experiences an anomaly condition that causes quality call degradation.

Abstract: A computer implemented method for automatically moderating a system response to a user's voice command. A voice command from a user is received. The voice command is associated with a system command, the system command including command requirements. A determination is the made as to whether the user is experiencing stress based on a stress level detected in the received voice command, and the command requirements dynamically adjusted when the user is determined to be experiencing stress.

Abstract: A system, method and program product for electronic communication includes checking if a current called number of a subscriber is on a list of unsuccessful calls made by an onward caller. A determination is made that the current called number is on the list of unsuccessful calls. A calling route used to establish a connection between onward caller and subscriber is concluded as a low-quality route. A subscriber ID is extracted and included on the list of low quality routes. A request is made for a list of all possible routes for communication between onward caller and receiver user. A comparison list of all possible routes and low quality routes is made. A route not earlier marked as a low-quality route is identified and selected as an alternative route. An electronic communication between onward caller and receiving user is established using the alternative route.

Abstract: Techniques associated with determining a quantity of an item to inventory may be described. In particular, statistical data about variables associated with the item may be accessed. The statistical data may be generated based on historical realizations of the variables. The quantity may be computed based on this data. For example, a plurality of regrets corresponding to inventorying a plurality of quantities of the item may be generated based on the statistical data. The quantity may be determined from the plurality of quantities as one corresponding to an acceptable regret from the plurality of regrets.

Abstract: A computer implemented method for automatically moderating a system response to a user's voice command. A voice command from a user is received. The voice command is associated with a system command, the system command including command requirements. A determination is the made as to whether the user is experiencing stress based on a stress level detected in the received voice command, and the command requirements dynamically adjusted when the user is determined to be experiencing stress.

Abstract: A traffic management mechanism can employ a two-tiered approach for managing background traffic based on prioritizing tasks by remaining time flexibility then scheduling prioritized tasks using linear programming.

Abstract: A method for analyzing caller interaction events that includes receiving, by a processor, a caller interaction event between an agent and a caller, extracting, by a processor, caller event data from the caller interaction event, analyzing, by a processor, the caller event data, and generating, by a processor, a report displaying one or more selected categories of the caller event data. Systems and non-transitory, computer readable media that control an executable computer readable program code embodied therein, are also described.

Abstract: A method for analyzing caller interaction events that includes receiving, by a processor, a caller interaction event between an agent and a caller, extracting, by a processor, caller event data from the caller interaction event, analyzing, by a processor, the caller event data, and generating, by a processor, a report displaying one or more selected categories of the caller event data. Systems and non-transitory, computer readable media that control an executable computer readable program code embodied therein, are also described.

Abstract: Traditional configuration of infrastructure equipment relates to the adjustment of horizontal tilt for antennas. Given the potential overlap of infrastructure equipment, varying tilt angles can result in either interference with nearby equipment (“over-tilt”) or reduced coverage areas within a specific infrastructure equipment (“under-tilt”). A tool for determining appropriate tilt angles for infrastructure antennas across a mobile network is provided. The tool utilizes network-based planning modules to determine appropriate horizontal tilt angle for a set of infrastructure equipment. The tool automatically determines a range of tilt angles between a selected source antenna and adjacent antennas and optimizes based on a threshold intersecting point.

Abstract: Traditional configuration of infrastructure equipment relates to the adjustment of horizontal tilt for antennas. Given the potential overlap of infrastructure equipment, varying tilt angles can result in either interference with nearby equipment (“over-tilt”) or reduced coverage areas within a specific infrastructure equipment (“under-tilt”). A tool for determining appropriate tilt angles for infrastructure antennas across a mobile network is provided. The tool automatically determines a range of tilt angles between a selected source antenna and adjacent antennas and optimizes based on a threshold intersecting point. Additionally, the tool can update calculated tilt angles based on network congestion information.

Abstract: A Make-Before-Break (MBB) method, in a node operating in a network with a control plane, decoupling the control plane from a data plane, includes, for a connection operating on a path in the network, determining a reserved connection on a new path, through the control plane, wherein the reserved connection has zero bandwidth; signaling the reserved connection on the new path; creating the reserved connection in the control plane while suspending implementation in the data plane due to the zero bandwidth; and releasing the connection on the path and modifying the reserved connection on the new path to establish the connection on the new path.

Abstract: A method for determining evaluation information using audio data includes receiving a specification of an evaluation form, the evaluation form including a number of questions, each question having a number of possible answers. A user is received indicating that a first answer of the number of possible answers for a first question of the number of questions should be determined automatically from the audio data, the audio data including speech of a subject. A user input is received associating a first constraint of a plurality of constraints with the first answer. The audio data is processed to determine whether the audio data putatively satisfies the first constraint. The first answer is assigned as an answer to the first question if the audio data putatively satisfies the first constraint. The first answer is stored as the answer to the first question in the evaluation form.

Abstract: Disclosed are various embodiments for a call routing application. Routes are evaluated according to aggregated call quality data with respect to a call endpoint. A route is selected according to the evaluation, call costs, or other criteria. A call is then routed via the route to the call endpoint.

Abstract: A method for providing a responsive communication to a communicant, including receiving, by a control processor, a single electronic voice communication from a communicant; transcribing the electronic voice communication to text; analyzing, by a processor, the text of the electronic voice communication by mining the text and applying a predetermined linguistic-based psychological behavioral model to the text of the electronic voice communication; generating, by a processor, behavioral assessment data including a personality type corresponding to the analyzed text of the electronic voice communication; generating, by a processor, event data based on the analyzed text of the electronic voice communication; and generating, by a processor, a responsive communication based on the event data. Systems and non-transitory, computer readable media that control an executable computer readable program code embodied therein, are also described.

Abstract: A logic history can be provided for every request or call instance through a distributed computing system that uniquely traces its entire path, end-to-end, in-band within the messaging for the system. The end result is a single true representation of what occurred with no post computational inference. Accordingly, unique logic history codes are not forced across the system. Rather sub-components that are logic history enabled can use codes that have meaning and applicability to itself. Unique logic history codes are not forced across the system, which in practice would be brittle. Rather each sub-component that is logic history enabled can use codes that have meaning and applicability only to itself. This allows the system to be flexible and lets sub-components change and redefine their logic and logic history traces without impacting the rest of the system.

Abstract: Upon detecting at a two-way communication device that a communication link has been terminated, the two-way communication device can provide a unique corresponding signal (such as a unique audible signal) to indicate such termination. Pursuant to one approach, a plurality of such unique signals are available and a specific one of the available signals is selected for use in a given circumstance using a selection criteria of choice.

Abstract: A network connection method and apparatus for improving network connection performance of a mobile station in a Broadband Wireless Access (BWA) system is provided. The method includes determining whether a cell change from a first cell to a second cell is detected while waiting for a network connection request message, after an acquisition of a synchronization with a first base station associated with the first cell, determining, if the cell change is detected, whether a synchronization is acquired with a second base station associated with the second cell and whether the network connection request message is detected, initiating, if the network connection request message is detected after the synchronization is acquired with the second base station, a network entry procedure, and saving, if the network connection request message is detected before the synchronization is acquired with the second base station, the network connection request message in a buffer.

Abstract: An apparatus and method for managing a Random Access CHannel (RACH) in a mobile communication system, in which a User Equipment (UE) receives a UE information transmit request for a RACH procedure from a network, and transmits, to the network, a message including information indicating a contention detected in the RACH procedure.

Abstract: Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.

Abstract: During the output of data and distribution services, user data streams frequently transferred to a corresponding communication device (i.e. information output system and/or the distribution system) are possibly irrelevant to the server. Despite this, resources for the processing of incoming useful data flows inside the communication device are provided in many cases on account of compatibility grounds. As a result, energy is reduced in the communication device. According to the invention, in order to reduce the efforts involved in processing useful data transferred in the direction of the communication device, at least one part of useful data is discarded prior to the implementation of working steps provided for the processing of useful data.

Abstract: A management device for automatically provisioning a Broadband Remote Access Server (BRAS) for use in connecting Customer Premises Equipment (CPE) to an Internet Protocol (IP) network via a Digital Subscriber Line (DSL) a Digital Subscriber Line Access Multiplexor (DSLAM) and the BRAS, the management device comprising: a first interface for receiving from time to time data readings from the DSLAM indicative of the current or recent line rate of the DSL; a processor unit for calculating from the received data readings a consistent rate indicative of a consistent line rate of the DSL based on a plurality of data readings for the DSL from the DSLAM; and a second interface for transmitting provisioning messages to the BRAS for provisioning the BRAS to restrict data flowing to the DSL to a maximum rate selected by the management device in accordance with the calculated consistent rate.

Abstract: Embodiments of the present invention provide methods, systems, and computer-readable media for achieving a higher call completion rate in a system experiencing a mass calling event. The present invention has several practical applications in the technical arts including optimizing use of network resources during a mass calling event. In various embodiments, a network's resources are efficiently utilized by way of sampling a network element's control processing unit utilization. Additionally, the various embodiments respond by selecting to negatively acknowledging callers in a mass calling event state in order to prevent system components from becoming overloaded. Overloaded network system components lead to such issues as dropped signaling packets, and higher percentages of call failures. Embodiments of the invention are directed to achieving optimal call completion in the case of a mass calling event.

Abstract: Computer-implemented systems and computer-readable media for generating distance bands on a map to identify areas of outbound roaming on a wireless network are disclosed. A roaming-network event record listing roaming events for subscribers of a home network is received. A home-network event record listing network events on a home network is also received. The two records are correlated to identify roaming events and network events having matching caller identifiers and time stamps within a predetermined range. Location data of a network event is adopted as location data for a matching roaming event. A home-network wireless-communications antenna having a service area in which a concentration of roaming events have occurred is identified. The distance of the roaming events from the antenna is determined and distance bands corresponding to that distance are plotted on a map to aid in identifying locations at which outbound roaming has occurred.

Abstract: A system including a first client data collection device, a host server, and a host user interface. The first client data collection device can store traffic data relating to a first call market of the first client data collection device. The host server can receive the traffic data, parse the traffic data according to settings of the first client data collection device, and evaluate the parsed traffic data based on historical data corresponding to the first client data collection device. The host user interface can receive the evaluated data for displaying the health of the call market.

Abstract: A method, system, apparatus and machine-readable medium for managing bandwidth in a communication network via a Turbo Button Service (TBS) are provided. The communication network includes a Regional/Access Network (RAN). The bandwidth management includes varying the bandwidth according to the usage requirement. The method comprises invoking a request for the TBS. The invocation of the request results in a change in a default bandwidth associated with a user's access connection.

Abstract: A system for optimizing response time to events or representations thereof waiting in a queue has a first server having access to the queue; a software application running on the first server; and a second server accessible from the first server, the second server containing rules governing the optimization. In a preferred embodiment, the software application at least periodically accesses the queue and parses certain ones of events or tokens in the queue and compares the parsed results against rules accessed from the second server in order to determine a measure of disposal time for each parsed event wherein if the determined measure is sufficiently low for one or more of the parsed events, those one or more events are modified to a reflect a higher priority state than originally assigned enabling faster treatment of those events resulting in relief from those events to the queue system load.

Abstract: Apparatus, methods, and machine-readable articles of manufacture facilitate configuration of a networked messaging system. In some embodiments, nodes of the system are automatically interrogated to obtain current configuration information of each of the nodes, and a configuration file with the nodes' current configuration information is generated and stored in a format that is readily editable. Exemplary formats include spreadsheet, comma separated variables, and other text formats. An administrator is allowed to access and edit the configuration file, resulting in an updated configuration file with updated configuration information. Editing may include adding and removing servers, creating and removing digital networking mailboxes or links on the nodes, and other configuration changes.

Abstract: Methods and apparatus are provided for allocating resources in a distributed environment. The disclosed resource allocation techniques make resource allocation decisions when resources become available. A resource becomes available when the resource completes its previous work or becomes activated. Once it is determined that a resource has become available, the available resource is assigned to an appropriate request. The requests may be stored, for example, in a queue of requests. The available resource may be assigned to an appropriate request based on one or more predefined criteria, such as to service a request associated with a service class having the “greatest need.” The resources may be, for example, a plurality of call agents that are associated with a call center.

Abstract: A method and system for optimizing a configuration of mediation devices in a telecommunications central office. Specifications associated with mediation devices are provided. A configuration of mediation devices and legacy devices in a central office is generated. A specification is compared to an attribute of a mediation device in the configuration. The attribute is one of: (1) a distance between the mediation device and a legacy device to be connected to the mediation device, (2) an amount of data to be received by the mediation device from one or more legacy devices to be connected to the mediation device, and (3) a count of one or more legacy devices to be connected to the mediation device. The configuration is updated in response to the comparing of the specification to the attribute. The updating of the configuration provides an optimized number of mediation devices.

Abstract: A methodology for optimizing the cost associated with access charges incurred by network service providers when leasing communications facilities from a local service provider has been developed that incorporates physical reconfiguration of the access network topology as a cost-saving measure, where and when appropriate. The methodology identifies opportunities to reduce access charges by performing the following functions: (1) moving T1 facilities from one hub location to another; (2) moving T1 facilities from one T3 facility to another (at the same hub location) in order to disconnect unneeded T3 facilities; and (3) adding new T3 facilities in order to reduce overall access expenses and/or to provide new capacity for future growth, including adding potential new hub locations. The methodology is appropriate for use with various types of network facilities, T1 and T3 being considered as exemplary only.

Abstract: A storage unit manages a receiving order by storing a received call processing message. A retention unit retains key information, which is included in the call processing message, and element information, which is correlated to the key information and included in the call processing message, by updating the two pieces of information for every key information at every time when receiving the call processing message. A call processing execution unit carries out a call processing for each call processing message stored by the storage unit at a predetermined time interval in a lump based on the key information and element information stored by the retention unit.

Abstract: A system and method for processing traffic study requests in a communications network. The system provides a log-in window for a user identification validation. If a user is an authorized user of the system, the system provides a window for displaying a CPNI disclaimer. The system provides a new order request window for receiving customer information and input parameters. The system provides a new study request window for receiving a telephone number to be studied. Once the traffic study is completed, the system receives a report of the traffic study. The system then forwards the report to the user.

Abstract: A methodology for optimizing the access charges paid by a long distance carrier involves the use of a “sizing” operation to determine the optimal balance between direct trunks and access tandems (on a per LATA basis) so as to provide minimal access charges. Once the sizing has been completed, a mixed integer program is used to find the optimal MUX assignments for each LATA. The sizing operation is then re-visited, based on the MUX assignments, to determine if adjustments are required to reduce costs. Any changes in the sizing are then reviewed in the MUX assignment mixed integer program. The end result is a definition of the quantity of direct trunks, access tandem trunks and overflow minutes-of-use charges for each end office, as well as the number of high capacity facilities required for each MUX.

Abstract: Method and apparatus for detecting inter-carrier call looping. In one embodiment, the present invention is a method that can be used to reliably detect inter-network routing loops and kill associated calls using a modified ISUP Hop Counter parameter to be sent across network boundaries. Detection of inter-network loops prevents routing loops, those involving two or more carrier networks, from generating additional signaling traffic that can aggregate to overload signaling networks.

Abstract: A network element (20), such as a PDSN or home agent, upon determining (11) a need to effect a call management operation, then determines (12) whether to constrain the facilitation of that call management operation. When determining that the call management operation should be constrained, the network element can facilitate (14) that call management operation while imposing an artificial facilitation constraint. For example, the rate at which the call management operation is executed with respect to a plurality of existing calls can be specified.

Abstract: An originating node is configured for generating a route management signaling message having a signaling link selection (SLS) value that is selected by the originating node based on an affected destination value. The affected destination value, distinct from a destination point code (DPC) that specifies a destination node for the route management signaling message, identifies an affected signaling node that is affected by the route management signaling message. Hence, route management signaling messages related to the affected signaling node are routed along the same signaling path, ensuring that all the related route management signaling messages remain in sequence. Further, different signaling path can be established for respective affected signaling nodes, providing load sharing of route management signaling messages relative to the respective affected signaling nodes.

Abstract: Method and apparatus for detecting inter-carrier call looping. In one embodiment, the present invention is a method that can be used to reliably detect inter-network routing loops and kill associated calls using a modified ISUP Hop Counter parameter to be sent across network boundaries. Detection of inter-network loops prevents routing loops, those involving two or more carrier networks, from generating additional signaling traffic that can aggregate to overload signaling networks.

Abstract: An (e.g., primary rate interface) offload device used relieve switches designed and engineered to carry short duration voice telephone calls, from servicing other types of calls (such as modem-based Internet calls), such as calls to a remote access server. Security is enhanced by isolating signaling and data communications. Such isolation may be provided by the use of separate networks, or a network with appropriate firewalls.

Abstract: A system for determining whether to request additional telephone number resources for a telecommunications carrier. The system may include a first database operated by a telecommunications carrier and configured to store data indicative of telephone number usage of telephone numbers assigned to the telecommunications carrier. A computing device may be in communication with a second database via a network, the second database may contain telephone number usage information associated with multiple telecommunications carriers. The computing device may execute software to query the first and second databases to retrieve information associated with the telecommunications carrier (i) to determine current utilization of telephone numbers of a rate center and (ii) to determine months to exhaust of telephone numbers.

Abstract: Congestion problems in networks are alleviated with a method that works toward insuring that unused capacity will always exist in elements of a network that are resources which are shared by a plurality of users and which, consequently, can be overloaded. In response to each request to establish a connection over a path in the network, pursuant to a predetermined algorithm the method services the request, declines to service the request, or services the request after dropping an established connection. In one embodiment, when unused capacity on the path is above a first preselected level, all requests are serviced. When unused capacity falls below a second preselected threshold, no requests are serviced. When unused capacity is between the first and second thresholds, an existing data connection is dropped if a requested connection is a voice connection and the number of existing data connections exceeds a preselected threshold.

Abstract: A system and method for processing traffic study requests in a communications network. The system provides a log-in window for a user identification validation. If a user is an authorized user of the system, the system provides a window for displaying a CPNI disclaimer. The system provides a new order request window for receiving customer information and input parameters. The system provides a new study request window for receiving a telephone number to be studied. Once the traffic study is completed, the system receives a report of the traffic study. The system then forwards the report to the user.

Abstract: A method for detecting an atypical occurrence, such as a public health crisis, within a given region in a telecommunications network. The method includes assigning a given weight to each of a plurality of destination addresses within the region according to a weighting system, collecting call data for the region for a given period of time, where the call data includes destination addresses and corresponding call occurrence times, developing a weighted call traffic pattern based upon the call data, and using the weighted call traffic pattern to detect an atypical occurrence within the region.

Abstract: A method determines a threshold for increasing telephone line capacity in a telecommunications system. The method includes receiving a group of parameters that relate to at least one of a telephone line management policy (1030), environmental parameters (1020), and cost parameters (1010) and determining the threshold based on the received parameters.

Abstract: An apparatus for controlling telephone communications through a communication switch during intervals of call traffic volume in excess of a threshold call traffic volume includes: (a) a call traffic volume sensing device coupled with the communication switch and measuring the call traffic volume during selected intervals; and (b) a call traffic control device coupled with at least one of the communication switch and the call traffic volume sensing device. The call traffic control device cooperates with the communication switch to involuntarily terminate selected calls through the communication switch when at least one selected parameter is exceeded. The at least one selected parameter includes the call traffic volume.

Abstract: A traffic and capacity modeling process for a telephone network includes accessing one or more call processing platforms, copying call detail records to a database, aggregating selected sets of call parameters from the records for each dialed number by hour, date, and platform, storing the aggregated sets of call parameters in tables, and analyzing the data in the tables. The analysis of the data includes plotting the data to detect peaks of usage of the dialed numbers to thereby assess the adequacy of available telephone lines and staffing of the lines by the network customers.

Abstract: Congestion problems in networks are alleviated with a method that works toward insuring that unused capacity will always exist in elements of a network that are resources which are shared by a plurality of users and which, consequently, can be overloaded. In response to each request to establish a connection over a path in the network, pursuant to a predetermined algorithm the method services the request, declines to service the request, or services the request after dropping an established connection. In one embodiment, when unused capacity on the path is above a first preselected level, all requests are serviced. When unused capacity falls below a second preselected threshold, no requests are serviced. When unused capacity is between the first and second thresholds, an existing data connection is dropped if a requested connection is a voice connection and the number of existing data connections exceeds a preselected threshold.

Abstract: A system and method for managing a carrier's interconnect traffic across a telecommunications network, the method involving receiving cost and routing rules from the carrier, gathering performance data corresponding to the interconnect traffic, applying the cost and routing rules to the performance data to determine a first impact on the interconnect traffic, receiving superseding routing rules from the carrier, automatically calculating proposed changes in network routing based on the superseding routing rules and the first impact, and presenting the proposed changes to the carrier.

Abstract: A method for converting a three-party telecommunications connection which is switched via the public communications network into a two-party telecommunications connection wherein, after the telecommunications switching office (VST B), via which a three-party telecommunications connection between two subscriber lines and a further subscriber line or between two subscriber lines and an operator's position is routed, has received a request from the further subscriber line or the operator's position, a new direct telecommunications connection is set up between the two subscriber lines and the existing sections of the three-party telecommunications connection between these two subscriber lines and the further subscriber line or the operator's position are released.

Abstract: Method and apparatus for detecting inter-carrier call looping using a modified Hop Counter parameter.

Abstract: This invention relates to a method and apparatus for charging and billing of Circuit Switch, Packet Switch, and IP Multimedia Subsystems in third generation telecommunication systems. The charges for a call are computed by a rating engine, a software system comprising data tables and a program for calculating charges from the parameters of the call, such as the calling and called numbers, the length of the call, and special charge items such as priority service. For calls whose billing cannot be deferred, referred to as on-line billing calls, the rating engine is accessed immediately. For calls whose billing can be deferred, referred to as off-line billing calls, the rating engine performs its function only when the rating engine is not busy rating on-line billing calls, for example, during periods outside the busy hour. Advantageously, only a single rating engine is required, and the capacity of that single rating engine is determined only by the busy-hour volume of on-line billing calls.