Abstract: An identity management system is augmented to provide for automated suspension of all dormant accounts before launching a re-certification campaign (pass). In one implementation, prior to receiving a recertification notice from the system, the affected user's account is already suspended and thus cannot be accessed. Once the recertification succeeds, however, the account is restored. Preferably, the technique is exposed to an IAM system administrator through a simple interface, e.g., a one-click “suspend and re-certify” button in an administrative menu. When the administrator initiates the re-certification process, he or she may select the button for a particular account or user.

Abstract: In one embodiment, a local service of a network reports configuration information regarding the network to a cloud-based network assurance service. The local service receives a classifier selected by the cloud-based network assurance service based on the configuration information regarding the network. The local service classifies, using the received classifier, telemetry data collected from the network, to select a modeling strategy for the network. The local service installs, based on the modeling strategy for the network, a machine learning-based model to the local service for monitoring the network.

Abstract: A system and method for fraud detection for a telephony platform based on an analysis of call detail records (CDRs) that are generated by the telephony platform. The analysis is based on collecting, organizing, transforming, analyzing, and quantifying the CDR data into a plurality of data analytics and data correlations and then applying fuzzy logic to the data analytics to generate a fraud risk rating for each incoming call into the platform.

Abstract: An identity management system is augmented to provide for automated suspension of all dormant accounts before launching a re-certification campaign (pass). In one implementation, prior to receiving a recertification notice from the system, the affected user's account is already suspended and thus cannot be accessed. Once the recertification succeeds, however, the account is restored. Preferably, the technique is exposed to an IAM system administrator through a simple interface, e.g., a one-click “suspend and re-certify” button in an administrative menu. When the administrator initiates the re-certification process, he or she may select the button for a particular account or user.

Abstract: Systems and methods for providing automatic insertion of call intelligence in an information system are provided. In exemplary embodiments, new call detail records are accessed. At least one individual associated with the new call detail record may then be identified, and a subject matter associated with the new call detail record determined. A call intelligence record based on the identified individual and the subject matter is then generated and automatically inserted into the information system.

Abstract: Systems and methods for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility (“CEF”). A campaign-triggering event is detected, which triggers contact of prospective third-party (“3rd-party”) payers for a resident of a CEF in order to encourage such prospective 3rd-party payers to establish 3rd-party payment accounts for the resident. In this manner, the prospective 3rd-party payers are proactively contacted prior to an expected future demand for service by the resident. A method thus comprises identifying at least one prospective third-party payer for a resident of a controlled-environment facility, and proactively contacting the identified at least one prospective third-party payer prior to demand for service by the resident to encourage the identified at least one prospective third-party payer to establish a third-party payment account for payment for future service expected for the resident.

Abstract: A system, method, and computer program product are provided for detecting duplicated telecommunications events in a consumer telecommunications network. In use, a first telecommunications event and associated first event data are received. One or more fields of data are extracted from the first event data. Additionally, a single data string is generated from the extracted one or more fields of data. Further, a hash function is utilized to create a first event signature corresponding to the single data string from the extracted one or more fields of data. In addition, a first event signature hint is extracted from the first event signature, the first event signature hint including a portion of the first event signature. Furthermore, it is determined whether the first event signature hint exists in a signature hint hash table.

Abstract: A method and apparatus for enabling VoIP service providers to dynamically adjust international calling rates as a function of adjustments made with partner carrier arrangements that VoIP service providers put in place are disclosed. Thus VoIP service providers can pass on savings, if the new calling rate is lower than the old calling rate, to their subscribers in order to enhance the loyalty of existing subscribers. Instead of having subscribers to call into customer service centers to take advantage of these new lower international calling rates, the new calling rates will be updated dynamically and immediately for subscribers without these subscribers having to call in to request their billing rates to match the new calling rates.

Abstract: A system, method, and computer program product are provided for detecting duplicated telecommunications events in a consumer telecommunications network. In use, a first telecommunications event and associated first event data are received. One or more fields of data are extracted from the first event data. Additionally, a single data string is generated from the extracted one or more fields of data. Further, a hash function is utilized to create a first event signature corresponding to the single data string from the extracted one or more fields of data. In addition, a first event signature hint is extracted from the first event signature, the first event signature hint including a portion of the first event signature. Furthermore, it is determined whether the first event signature hint exists in a signature hint hash table.

Abstract: IMS networks, subscriber databases, and methods are disclosed for providing AoC services in IMS networks. The subscriber database is provisioned with AoC indicators for IMS users that subscribe to AoC services. An S-CSCF in an IMS network receives a first register message from an IMS user, and transmits a second register message to the subscriber database. In response to the second register message, the subscriber database identifies an AoC indicator for the IMS user that is registering, inserts the AoC indicator in a third register message, and transmits the third register message to the S-CSCF. The S-CSCF then stores the AoC indicator for the IMS user. If a signaling message is received for a session involving the IMS user, then the S-CSCF will forward the AoC indicator for the IMS user to an AoC application server, which collects the appropriate AoC information and provides the information to the IMS user.

Abstract: A method of operating a mobile router network, comprises: providing a plurality of wireless mobile routers, each having access a cellular network provided by a predetermined cellular carrier, operating each mobile router to upload and download data via the cellular network, operating each mobile router to monitor the uploaded data and downloaded data to generate usage statistical; providing a server coupleable to the plurality of wireless mobile routers via the cellular network; operating the server to access billing data from the predetermined carrier for each mobile router; automatically operating each mobile router to upload its corresponding usage statistical data to the server; and operating the server to compare the usage statistical data for each wireless mobile router to corresponding billing data to determine if there is a billing discrepancy.

Abstract: A method of operating a mobile router network in one embodiment comprises: providing a plurality of wireless mobile routers, each of the mobile routers comprises a wireless wide area network interface to access a cellular network, and each mobile router is operable to upload data and to download data via the cellular network; providing at least one server coupleable to the plurality of wireless mobile routers via the cellular network; operating each mobile router to determine, on an ongoing basis during a predetermined period, its corresponding accumulated quantity of downloaded data; and operating each mobile router to control its download data rate based on its corresponding the accumulated quantity of downloaded data.

Abstract: One embodiment of a mobile router, comprises: a wireless wide area network interface to access a cellular network and operable to receive downloaded data; a memory comprising a data rate limiting rule; and a processor. The processor is operable to generate usage data based on the quantity of the downloaded data during a predetermined time period, and is operable to control the data rate of downloaded data based on the usage data and the data rate limiting rule.

Abstract: A networked mobile router system comprises a plurality of mobile routers; and a main server operable to track and monitor the plurality of mobile routers. Each mobile router is initially configured to communicate with the main server and is operable to establish first communication with the main server to register with the main server to upload configuration information from each the mobile router to the main server. The main server is operable in response to each mobile router registering with the main server to assign each mobile router with a predetermined group. Each mobile router is operable to establish a second communication with the main server. The main server is operable in response to each mobile router second communication to reassign each mobile router to communicate with at least one group server assigned to communicate with the predetermined group.

Abstract: A network operations center is operable with a plurality of wireless mobile routers, each comprising a wide area network wireless interface to access a cellular network provided by a predetermined cellular service provider. Each mobile router is operable to upload and download data via the cellular network, each mobile router is operable to monitor the uploaded and downloaded data to generate usage data. The network operations center comprises: first apparatus operable to manage communications with the plurality of mobile routers, operable to receive the usage data, and operable to access billing data from the predetermined cellular service provider for each of the mobile routers; and second apparatus operable to compare the usage data for each mobile router to corresponding billing data to determine if there is a billing discrepancy.

Abstract: A mobile router comprises: a wide area network wireless interface operable to access a cellular network; first apparatus operable to upload data and to download data via the interface to the cellular network; second apparatus operable to monitor the uploaded data and the downloaded data and to generate data corresponding to predetermined quantifiable units corresponding to the uploaded data and the downloaded data; and the first apparatus and second apparatus cooperatively operate to automatically upload the usage data to a server for generation of usage discrepancy reports.

Abstract: A mobile router network, comprises: a plurality of wireless mobile routers, each comprising a wide area network wireless interface to access a cellular network provided by a predetermined cellular carrier. Each mobile router is operable to upload data and to download data via the cellular network. Each mobile router is monitors the uploaded and downloaded data to generate statistical usage. The network further comprises a server coupleable to the plurality of wireless mobile routers via the cellular network. The server is operable to access billing data from the predetermined carrier for each of the mobile routers. Each of the mobile routers automatically operates to upload the statistical data to the server. The server operates to compare the statistical data for each mobile router to corresponding billing data for each mobile router to determine if there is a billing discrepancy.

Abstract: In one embodiment, a method for managing a Voice over IP (VoIP) network includes collecting a first set of data from a first source of network performance management data, each data item in the first set of data corresponding to a call made using the VoIP network; collecting a second set of data from a second source of network performance management data, each data item in the second set of data corresponding to a call made using the VoIP network and being of a different type than the first set of data; correlating the first set of data and the second set of data such that a data item from the first set of data is matched with a data item from the second set of data that corresponds to a common call made over the VoIP network; and outputting a performance report based on the correlating.

Abstract: A system, method, apparatus, and computer program code for identifying billing discrepancies includes receiving billing data from a billing entity, the billing data including an assessed fee and call details associated with each of a plurality of calls made by a customer, identifying, based at least in part on the call details received from the billing data, rate information associated with the customer, generating an expected tee for each of the plurality of calls, and comparing, for each of the plurality of calls, the expected fee with the assessed fee to identify discrepancies.

Abstract: Methods and systems for treating inactive accounts by designating certain accounts for either unclaimed or escheats treatment are presented. In the unclaimed treatment the remaining balance of funds associated with the account is assigned to a prepaid phone card, whereas in the escheats treatment the remaining balance of funds is remitted to an appropriate authority. In each case the account is declared inactive, and processes are made available to reactivate the account.

Abstract: Implementations of the present disclosure involve a system and/or method for correlating the cost of ordered telecommunications services. The system receives a customer order that includes various services. The services are matched to available solutions for the services. Each solution includes one or more product instances that are used to implement the solution. Each product instance may be matched to a service component. Each service component may be associated with an on-net service or an off-net service. Service components associated with on-net services may be assigned a cost. Service components associated with off-net services may be correlated to an off-net service and an estimated cost.

Abstract: A method and a system for processing call detail record transmission in a charging system. The method includes: a service processing node detecting a load status of a transmission link after receiving a call detail record generated by a service program, if the transmission link is idle is detected, sending the received call detail record to a charging server; or else storing the received call detail record in a first storage area in the service processing node as a stocked call detail record file; and the charging server detecting a load status of a call detail record processing module after receiving the call detail record sent by the service processing node, if the call detail record processing module is not idle is detected, storing the received call detail record in a second storage area in the charging server as a stocked call detail record file.

Abstract: Implementations of the present disclosure involve a system and/or method for correlating the cost of ordered telecommunications services. The system receives a customer order that includes various services. The services are matched to available solutions for the services. Each solution includes one or more product instances that are used to implement the solution. Each product instance may be matched to a service component. Each service component may be associated with an on-net service or an off-net service. Service components associated with on-net services may be assigned a cost. Service components associated with off-net services may be correlated to an off-net service and an estimated cost.

Abstract: A method includes issuing a retrieval instruction, such as a database query, to retrieve from a database system a datum associated with a network circuit established outside of the United States. Upon receiving the datum from the database system, it is determined, based on the datum retrieved, whether the network circuit is incurring a charge. It is further determined, based on the datum retrieved, an amount of revenue generated by the network circuit. When the amount of revenue generated by the network circuit is below a predetermined threshold, a termination instruction to terminate a service associated with the network circuit is issued.

Abstract: An application that resides on a subscriber PC with a constantly updated back-end knowledge base provides solutions to specific problems. The resident application, termed Computer Health and Performance Check (“CHPC”), performs preventative maintenance tasks on the subscriber's PC, such as checking for adware/spyware, viruses, determining whether the disk needs to be defragmented, and the like. In its various embodiments, the system includes a client-side resident PC diagnostic and health performance check tool that is used in conjunction with live customer assistance to provide in-home managed PC support services. Additionally, or in the alternative, customer support is automated with a knowledge base. The system supports VoIP SIP clients to automate and set up certain features.

Abstract: A method and apparatus that employ the use of CDRs to effectively monitor and proactively respond to network or service events that impact performance within a network are disclosed. For example, the method receives a plurality of call detail records (CDRs), wherein each of the plurality of call detail records comprises a plurality of fields. The method determines a n-field rule signature from each of the call detail records (CDRs), and analyzes the n-field rule signatures from the plurality of call detail records (CDRs) for detecting at least one network performance problem.

Abstract: Methods and devices for charging a user for access to a service accessible via a communication network are disclosed. At least two charging-related states are defined for the communication network. A tariff proposal entity associated with the user determines one or more tariff proposals for charging the user for accessing the service and sends the one or more tariff proposals to a rating entity. The rating entity analyzes the one or more tariff proposals in relation to a current charging-related state of the at least two charging-related states, wherein it is determined if at least one of the one or more tariff proposals complies with at least one tariff setting associated with the current charging-related state. The rating entity further selects a tariff of the at least one complying tariff proposals for charging the user for access to the service and initiates a charging of the user for access to the service according to the selected tariff.

Abstract: IMS networks, subscriber databases, and methods are disclosed for providing AoC services in IMS networks. The subscriber database is provisioned with AoC indicators for IMS users that subscribe to AoC services. An S-CSCF in an IMS network receives a first register message from an IMS user, and transmits a second register message to the subscriber database. In response to the second register message, the subscriber database identifies an AoC indicator for the IMS user that is registering, inserts the AoC indicator in a third register message, and transmits the third register message to the S-CSCF. The S-CSCF then stores the AoC indicator for the IMS user. If a signaling message is received for a session involving the IMS user, then the S-CSCF will forward the AoC indicator for the IMS user to an AoC application server, which collects the appropriate AoC information and provides the information to the IMS user.

Abstract: A method for running an accountable multi-module telephony application including receiving an application request to a number associated with an account of a telephony platform; directing application control to a first module of an application of the account; passing application control from the first module to a second module of the account through a linking system; and metering use of the first module and the at least second module independently.

Abstract: A method and apparatus for enabling VoIP service providers to dynamically adjust international calling rates as a function of adjustments made with partner carrier arrangements that VoIP service providers put in place are disclosed. Thus VoIP service providers can pass on savings, if the new calling rate is lower than the old calling rate, to their subscribers in order to enhance the loyalty of existing subscribers. Instead of having subscribers to call into customer service centers to take advantage of these new lower international calling rates, the new calling rates will be updated dynamically and immediately for subscribers without these subscribers having to call in to request their billing rates to match the new calling rates.

Abstract: A method of operating a network server, for a network comprising a plurality of wireless mobile routers is provided. Each mobile router comprises a wide area network wireless interface to access a cellular network provided by a predetermined cellular service provider and is operable to upload and download data via the cellular network. Each mobile router is operable to monitor the uploaded and downloaded data to generate usage. The method comprises: selectively coupling the server to the plurality of mobile routers via the cellular network; receiving from each of the mobile routers the corresponding usage data; operating the server to access billing data from the service provider for each mobile router; and comparing the usage data for each mobile router to corresponding billing data for each mobile router to determine if there is a billing discrepancy.

Abstract: A method of operating a network server for a network comprising a plurality of wireless mobile routers comprises: selectively coupling the server to a plurality of mobile routers via a cellular network; operating the server to access billing data from a predetermined carrier providing the cellular network for each of the mobile routers; receiving from each of the mobile routers corresponding usage statistical data; comparing the usage statistical data for each mobile router to corresponding billing data for each mobile router to determine if there is a billing discrepancy.

Abstract: A system and method for profitably operating communications services may include providing a service plan inclusive of at least a portion of the communications services being unlimited for a user. A computing system may collect usage data of the user during a time period associated with the unlimited portion of the service plan. The computing system may determine whether the usage data is indicative of the user using the communications services in violation of service terms and conditions associated with the unlimited portion of the service plan. The computing system may perform an action in response to determining that the user is in violation of the terms and conditions.

Abstract: Methods and systems for treating inactive accounts by designating certain accounts for either unclaimed or escheats treatment are presented. In the unclaimed treatment the remaining balance of funds associated with the account is assigned to a prepaid phone card, whereas in the escheats treatment the remaining balance of funds is remitted to an appropriate authority. In each case the account is declared inactive, and processes are made available to reactivate the account.

Abstract: a system, method, apparatus, and computer program code for identifying billing discrepancies includes receiving billing data from a billing entity, the billing data including an assessed fee and call details associated with each of a plurality of calls made by a customer, identifying, based at least in part on the call details received from the billing data, rate information associated with the customer, generating an expected tee for each of the plurality of calls, and comparing, for each of the plurality of calls, the expected fee with the assessed fee to identify discrepancies.

Abstract: A method and device for preventing fraud in collect calls from a domestic origin point to an international terminating point through a long-distance telecommunications system is described. In the system and method, a Screening for International Calls database is added to the call processing platform. This Screening of International Calls database contains records keyed by country codes, and each record has a blocked collect call field listing destination numbers that are blocked from receiving collect calls. When a domestic-to-international collect call is made, the record corresponding to the country code of the international terminating point of the collect call is retrieved from the Screening for International Calls database. This record is checked to determine if the destination number of the collect call matches any destination numbers listed in the blocked collect call field of the country code database record. If there is a match, the call is blocked.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing mobile device-based bandwidth throttling. In one aspect, a method includes receiving policy from a wireless carrier that specifies one or more data usage thresholds allotted by the wireless carrier for data transferred over a wireless carrier network during a predetermined period of time, determining an amount of data that has been transferred by the mobile device over the wireless carrier network during the predetermined period of time, determining that the amount exceeds one or more of the data usage thresholds, and throttling the bandwidth of a mobile device over the wireless carrier network based on determining that the amount exceeds one or more of the data usage thresholds.

Abstract: If a movie reproducing apparatus detects an error during reproduction of encoded movie data, based on management information that includes a recording position of an intra-picture coded picture included in the encoded movie data, the movie reproducing apparatus determines a position used when the error is recovered by searching for an intra-picture coded picture subsequent to a frame including data with the error as well as updates elapsed time information to be displayed based on a frame number of the searched intra-picture coded picture at the time the error is recovered.

Abstract: A system, method, apparatus, and computer program code for identifying billing discrepancies includes receiving billing data from a billing entity, the billing data including an assessed fee and call details associated with each of a plurality of calls made by a customer, identifying, based at least in part on the call details received from the billing data, rate information associated with the customer, generating an expected fee for each of the plurality of calls, and comparing, for each of the plurality of calls, the expected fee with the assessed fee to identify discrepancies.

Abstract: Revenue leakage is one of the major concerns of telecom operators worldwide. There are several reasons for revenue leakage including frauds, data loss, poor utilization of network infrastructure, and churn. With the growth in subscriber base and increased competition in the market space, the lack of control on revenue leak could potentially affect the profit margins drastically. The operators are ever looking for solutions that could limit the various aspects of the revenue leakage. A system and method for addressing revenue leakage due to data loss in general and incomplete/partial data in particular needs to handle the issues related to the obtaining of additional information so that incomplete/partial data records lead to additional billing opportunity for the operators.

Abstract: In accordance with a first aspect of the invention there is a unified call center system for multiple service providers comprising at least one server; and at least one database in communication with the at least one server. A service provider executes software stored on the at least one server to register an account, the registration process requiring the service provider to enter a predetermined set of information, including at least one identifier for an electronic voice communication device, an additional identifier for an electronic communication device (voice or text) and a personal identifier. After entry of the predetermined set of information, the software generates a unique identifier for the account and communicates the unique identifier and a return destination address for activating the account. The service provider then operates to activate the account by communicating their personal identifier to the return destination address using the electronic communication device.

Abstract: A method includes issuing a retrieval instruction, such as a database query, to retrieve from a database system a datum associated with a network circuit established outside of the United States. Upon receiving the datum from the database system, it is determined, based on the datum retrieved, whether the network circuit is incurring a charge. It is further determined, based on the datum retrieved, an amount of revenue generated by the network circuit. When the amount of revenue generated by the network circuit is below a predetermined threshold, a termination instruction to terminate a service associated with the network circuit is issued.

Abstract: A system for auditing telecommunication billing data comprises a rule-construction user interface and an audit component. The rule-construction user interface comprises a plurality of rule condition parameter menus to construct an audit rule for at least one telecommunication billing attribute. In a particular embodiment, before baselining the audit rule, a user can test rule conditions against actual data, and the user can compare multiple versions of a single audit rule to determine which version successfully identifies exceptions. The audit component is to perform an audit of a telecommunication billing data set for exceptions to the audit rule constructed using the rule-construction user interface. Once identified, the exceptions can be assigned to additional tool users to assist in exception investigation and maintenance using an exception maintenance component.

Abstract: A method and apparatus for enabling VoIP service providers to dynamically adjust international calling rates as a function of adjustments made with partner carrier arrangements that VoIP service providers put in place are disclosed. Thus VoIP service providers can pass on savings, if the new calling rate is lower than the old calling rate, to their subscribers in order to enhance the loyalty of existing subscribers. Instead of having subscribers to call into customer service centers to take advantage of these new lower international calling rates, the new calling rates will be updated dynamically and immediately for subscribers without these subscribers having to call in to request their billing rates to match the new calling rates.

Abstract: A network assurance analytics (NAA) system and method is disclosed. The NAA can be part of a risk analytic for telecom (RAFT) program. The NAA system is configured to monitor telecommunications networks, detect errors or fraud in those telecommunications networks, and provide solutions to resolve the errors or reduce the fraud. Traffic of a telecommunications network is electronically monitored for at least one pattern that is indicative of a telecommunications anomaly. Based on a set of a set of telecommunications profiles stored in a database, a model score representing a value of the telecommunications anomaly is generated. A solution for the telecommunications network to reduce the model score associated with the telecommunications anomaly is then generated for execution on the telecommunications network.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a method to monitor service outages of a service center, detect a service outage, identify one or more customers affected by the service outage, and assign a credit to each of the affected one or more customers. Additional embodiments are disclosed.

Abstract: Independently evaluating the performance of the billing systems of wireless carriers. Devices are provisioned with a collection profile that enables the devices to capture event data at the devices that corresponds to billable events. The collected data is uploaded to a collection and management system. The collection and management system can then compare the collected event data with the billable data generated by the billing systems of wireless carriers to identify discrepancies in the billable events, determine relative performance of elements in the carrier's wireless networks, and identify traffic or load based loss in carrier's billable data.

Abstract: A system, method, and computer program product are provided for calculating a rate associated with an electronic message, utilizing an identifier of an associated session. In use, an identifier of a session is associated with an electronic message corresponding to the session. Furthermore, a rate associated with the electronic message is calculated, utilizing the identifier of the session.

Abstract: A method for monitoring traffic revenue flows for a plurality of communications companies using Information Technology (IT) systems, including the following steps (v) designing an optimal sample of transactions that maximizes the probability of detecting billing errors done by the communications companies; (vi) executing transactions from the optimal sample of transactions through a plurality of communications networks and recording test transactions data ,using concurrently a shared infrastructure comprising a plurality of robots for generating the transactions; (vii) collecting invoice lines from the IT systems in a non intrusive way, through an automated browsing of the web sites of the communications companies; so as to extract billing data for each test transaction, and (viii) processing the recorded test transactions data so as to re-rate billing for the test transactions, and matching said re-rated transaction billing data to billing data invoice extracted from the collected invoice lines, so as detec

Abstract: A billing data extraction and processing system for use in connection with a first billing system and a second billing system is disclosed. The billing data extraction and processing system includes a first input to receive rated billing data from the first billing system, a second input to receive rated billing data from the second billing system, and a data processing module, the data processing module responsive to the first input and to the second input, the data processing module processing the aggregated data extracted from at least one of the first and the second billing system. A first set of aggregated billing data at a first point in a billing period of the first billing system and a second set of aggregated billing data at a second point in the billing period of the first billing system are extracted and received at the first input.