Abstract: A system and method for profitably operating communications services may include providing a service plan inclusive of at least a portion of the communications services being unlimited for a user. A computing system may collect usage data of the user during a time period associated with the unlimited portion of the service plan. The computing system may determine whether the usage data is indicative of the user using the communications services in violation of service terms and conditions associated with the unlimited portion of the service plan. The computing system may perform an action in response to determining that the user is in violation of the terms and conditions.

Abstract: The present invention relates to a system and method for achieving a Call Back service. The system includes a callback center and an online charging system (OCS) module. The method includes: the callback center receiving a callback request in which a calling party and a called party are both OCS subscribers, using a roaming number to call the calling party/called party, adjusting the charging duration of the firstly called party therein after the conversation is over, and then notifying the OCS module to deduct charges for both parties. The present invention is capable of charging reasonably and displaying the number accurately without any requirement on the cooperation of the pre-charge calling system, and the present invention is suitable to the intelligent network service which uses the OCS and the conventional intelligent network service.

Abstract: The present invention is a graphical interface for predetermining the means by which incoming telephone calls are directed. Buttons on a telephone keypad are assigned to particular professionals who determine the method by which they wish to receive the incoming call. The incoming calls can be tagged to be automatically billed, recorded, or both.

Abstract: Methods and apparatuses to facilitate searches of communication references for real time communication connections. One embodiment includes: one or more web servers to assign a communication reference to an advisor for distribution by the advisor in one or more documents, to associate at least one keyword with the communication reference, to receive from the advisor a bid price on the keyword associated with the communication reference, and to present the communication reference selected based at least in part on the bid price in response to a search related to the keyword; a session border controller to interface with a packet switched network; and one or more telecommunication servers to determine contact information of the advisor based on the communication reference used by a customer to request a communication connection to the advisor, and to connect the customer to the advisor for real time communications using the determined contact information.

Abstract: Methods and an apparatus for providing contact management with directory assistance. An example method obtains a directory assistance service record associated with a user, wherein the directory assistance service record includes at least a first data object associated with a directory listing and a second data object associated with the user; queries a first directory with the first data object to obtain listing information associated with the directory listing; and stores the obtained listing information in a second directory as one or more contact records associated with the second data object.

Abstract: This client device (20) is able to use a service on a telecommunications network (1). It includes means (21) for storing a call credit (C_S1, C_S2) associated with that service and means (30) for updating that credit as a function of the use of that service by the client (20) on reception of a request from a service provider (FS1, FS2).

Abstract: Disclosed is an enhanced system and method for bridging calls across telecommunications networks, including an illustrative application of the invention as it relates to international roaming among prepaid wireless subscribers. For instance, whenever wireless subscribers roam internationally they may invoke the system by keying in an Unstructured Supplementary Service Data (USSD) short code followed by the number to be dialed. Said subscriber's prepaid account is then decremented in real-time (until such account is fully depleted). A key feature of the disclosure generally is the bridging of the call legs between the wireless subscriber initiating the telephone communication and that of the receiving party through a series of general purpose databases and computers without requiring modifications to existing core network or handset infrastructure.

Abstract: The invention provides systems and methods in which an incoming call port is looped back at a switch and, under control of a call segment controller, is directed to applications and/or other termination points to provide enhanced calling services. According to a preferred embodiment, the call segment controller is provided with initial call instructions to initially direct an incoming call. The call may then be directed to an application which interacts with the call to determine further call instructions. These further call instructions are passed to the call segment controller to further process the call. Under control of the call segment controller the call may be directed to multiple termination points, including redirection to the application to provide subsequent interaction with the call.

Abstract: A method of initiating outbound calls through a telephony interface. The method accepts an inbound call from a user, authenticates the inbound call against a predetermined user identity, accesses an address book associated with the user identity, receives an spoken request from the user, selects a telephone record in the address book associated with the spoken request, initiates an outbound call to the telephone record; and connects the inbound call with the outbound call responsive to a connection established on the outbound call. In an alternative embodiment the method accepts an inbound call, authenticates the inbound call against a predetermined user identity, receives a dual-tone frequency-modulated input representing a desired outbound call target, initiates an outbound call to the outbound call target, and connects the inbound call with the outbound call responsive to a connection established on the outbound call. A corresponding computer system for each embodiment is also provided.

Abstract: In accordance with a first aspect of the invention there is a unified call center system for multiple service providers comprising at least one server; and at least one database in communication with the at least one server. A service provider executes software stored on the at least one server to register an account, the registration process requiring the service provider to enter a predetermined set of information, including at least one identifier for an electronic voice communication device, an additional identifier for an electronic communication device (voice or text) and a personal identifier. After entry of the predetermined set of information, the software generates a unique identifier for the account and communicates the unique identifier and a return destination address for activating the account. The service provider then operates to activate the account by communicating their personal identifier to the return destination address using the electronic communication device.

Abstract: According to one aspect of the present invention, there is provided a system for establishing a communication between a first party and a second party, comprising: a data receiving subsystem for receiving from a third party details of the first and second party; and control logic for establishing a communication between the first and second party using the details supplied by the third party.

Abstract: A method includes issuing a retrieval instruction, such as a database query, to retrieve from a database system a datum associated with a network circuit established outside of the United States. Upon receiving the datum from the database system, it is determined, based on the datum retrieved, whether the network circuit is incurring a charge. It is further determined, based on the datum retrieved, an amount of revenue generated by the network circuit. When the amount of revenue generated by the network circuit is below a predetermined threshold, a termination instruction to terminate a service associated with the network circuit is issued.

Abstract: Telecommunication services systems and methods are disclosed. The telecommunication services systems and methods preferably enable the user and/or the responsible party to make payments as the user uses the telecommunication services. The systems and methods may also be employed to provide the user and/or the responsible party with specialized pricing options and other customized services.

Abstract: A method of redirecting a directory-assistance call includes receiving a directory-assistance request from a caller, determining via a free directory-assistance service whether information corresponding to the directory-assistance request is available, responsive to a determination that the information is available, presenting, to the caller, the information free of charge to the caller and, responsive to a determination that the information is not available, redirecting the directory-assistance call to a chargeable directory-assistance service.

Abstract: Methods and apparatuses to connect people for real time communications to access diverse categories of information. One embodiment includes: storing data representing a privilege of a user during a predetermined period of time; responsive to a first request made via a presentation of a listing of the first entity for a service of the first entity, establishing a connection for real time communications between the user and the first entity to deliver the service of the first entity, if the user has the privilege at a time of the first request; and responsive to a second request made via a presentation of a listing of the second entity for a service of the second entity, establishing a connection for real time communications between the user and the second entity to deliver the service of the second entity, if the user has the privilege at a time of the second request.

Abstract: A method and system are provided for connecting consumers and merchants.

Abstract: Methods, systems, and apparatus, including computer program products, in which a first telephone number is associated with a second telephone number, and a web-based advertisement is served for an advertiser that includes the first telephone number. A call placed to the first telephone number is received, and the call is routed to the second telephone number based on the association of the second telephone number with the first telephone number. A determination as to whether a call-through event in response to receiving the call placed to the first telephone number has occurred, and an advertiser associated with the second telephone number is charged a cost-per-call amount if the call-through event is determined to have occurred.

Abstract: Disclosed are systems and methods which allow a calling party to store messages for a called party even if the called party does not already have message storage facilities, provided the calling party and/or called party meet certain parameters. Delivery of the message is controlled by the called party and may require the called party to agree to pay for the message delivery service. In a further embodiment, a call processing system is operable to screen outgoing calls from various callers according to a first set of criteria and if a call is not completed to a called party a second set of criteria is used to determine if a message can be stored awaiting retrieval by the called party. If desired, a return message from a called party to a calling party can be stored.

Abstract: The current invention is a system for providing telephone directory assistance service in which a telephone user calls to the system and the system will, based on the requested number or type of service, hear a recorded advertisement. The advertisements are selected from a databank, which may include any number advertisements categorized within the category associated with the service, according to selection criteria. After the advertising announcement is completed, the directory assistance call is processed as usual. The selection criteria can include the use of SIC codes.

Abstract: An inmate calls a call processing system and provides two phone numbers to it. The first phone number is for a 2nd Party who will accept the inmate's collect call and who will agree to pay any additional charge for adding a third party to the collect call. The second phone number is for a 3rd Party the inmate would like added to the collect call. The call processing system places the inmate on hold while the system dials the 2nd Party. When the 2nd Party accepts the inmate's collect call and agrees to pay for an additional fee for establishing a three-way call during the collect call, the inmate is taken off hold and is connected to the 2nd Party.

Abstract: Telecommunication services systems and methods are disclosed. The telecommunication services systems and methods preferably enable the user and/or the responsible party to make payments as the user uses the telecommunication services. The systems and methods may also be employed to provide the user and/or the responsible party with specialized pricing options and other customized services.

Abstract: A method and apparatus for enabling VoIP service providers to dynamically adjust international calling rates as a function of adjustments made with partner carrier arrangements that VoIP service providers put in place are disclosed. Thus VoIP service providers can pass on savings, if the new calling rate is lower than the old calling rate, to their subscribers in order to enhance the loyalty of existing subscribers. Instead of having subscribers to call into customer service centers to take advantage of these new lower international calling rates, the new calling rates will be updated dynamically and immediately for subscribers without these subscribers having to call in to request their billing rates to match the new calling rates.

Abstract: Various example embodiments are described. According to one example, a method may include maintaining a database of a plurality of direct inward dial telephone numbers, including a subset of the direct inward dial telephone numbers which are available for assignment; receiving, through a website, an application from a customer for an alias telephone number to be associated with a customer telephone number; processing the application, the processing including assigning to the customer an alias telephone number selected from the subset of available telephone numbers which are available for assignment and associating the alias number with the customer telephone number; and receiving a telephone call from a third party to the alias telephone number and routing the telephone call from the alias telephone number to the customer telephone number.

Abstract: A directory advertising system includes a user interface module, a database, and a control module. The user interface module displays a special telephone number for an advertiser in a directory advertisement. The database stores the directory advertisement, the special telephone number, and a maximum amount to be charged to the advertiser. The control module decrements the amount stored in the database when the special telephone number is dialed and deactivates the special telephone number when the amount reaches a predetermined level.

Abstract: Methods and apparatuses for advertising where the performance is determined via tracking the communication leads generated from the advertisements. One embodiment includes: providing an advertisement on behalf of a specific party; and charging an advertisement fee responsive to a customer making a request for an in person communication with the specific party via the advertisement.

Abstract: A user device (20) is provided with information relating to a service wherein content is communicated to the user device via an access system provided by a communications network (22). In the method information regarding access charges from a charging entity (26) associated with the access system is provided to a service provider entity (24), where after an indication of total cost of the service covering content charges and the access charges is sent from the service provider entity to the user device. Alternatively, indication of the total costs can be sent directly to the user device from the charging entity.

Abstract: A method for providing wireless online access comprises: establishing a wireless access signal space wherein a wireless communications link is established between a secondary wireless unit and at least one primary wireless unit, thereby providing a corresponding secondary subscriber with online access by data packet transmission between the primary wireless unit and the secondary wireless unit; and receiving, from an online access provider, a credited revenue amount in return for providing online access for the secondary subscriber.

Abstract: Tools and techniques for performing life cycle management of user-selected applications on wireless communications devices are described herein. In part, the tools provide machine-readable media for presenting to the subscriber a list of available applications for installation on the device, and for receiving selections from the subscriber of one or more of the applications. Additionally, the tools provide methods for selling advertising space on the devices.

Abstract: A communications platform provides communication services for parties communicating in different languages. The communications platform may receive a language interpretation request from a first party via a telephone device and identify first and second languages associated with the request. The communications platform may determine whether the first party is associated with an account, to which a fee associated with the language interpretation is to be debited, and may forward the language interpretation request based on the association of the first party with the account.

Abstract: A real-time customer relation management system is disclosed. The system can provide increased availability, reduced internal latencies, and reduced data processing and transfer. The system can provide real time processing and batch processing. The system architecture can have an in-memory write-through cache. The cache can store data that would have otherwise been sent to a database. The system can have a backup in-memory write-through cache. The system can use a warm standby, for example, to enhance data backup efficiency.

Abstract: The current invention is a system for providing directory assistance service in which a user sends a request to the system and the system will, based on the request, return advertisements, which may be in a visible or audible form. The advertisements are selected from a databank, which may include any number advertisements categorized within the category associated with the service, according to selection criteria. After the advertising announcement is completed, the directory assistance call is processed as usual.

Abstract: A revenue management system for telecommunication systems is disclosed. The revenue management system can have multiple integrated modules. The modules can include a revenue generation module, a revenue capture module, a revenue collection module, a revenue intelligence module, and others. The revenue management system can also be configured to simultaneously manage revenue for prepaid, postpaid, now-paid payment models.

Abstract: A number of communication entities can be associated to provide one or more special communities. A special rating can be applied to certain communication events of users associated with a special community. Users associated with a special community can be offered various services if they have subscribed to one or more plans. A user who has subscribed to a special community can communicate with other users of the same network or a different network who are also part of the special community for a special charge, such as without charge for example.

Abstract: Disclosed is an enhanced system and method for bridging calls across telecommunications networks, including an illustrative application of the invention as it relates to international roaming among prepaid wireless subscribers. For instance, whenever wireless subscribers roam internationally they may invoke the system by keying in an Unstructured Supplementary Service Data (USSD) short code followed by the number to be dialed. Said subscriber's prepaid account is then decremented in real-time (until such account is fully depleted). A key feature of the disclosure generally is the bridging of the call legs between the wireless subscriber initiating the telephone communication and that of the receiving party through a series of general purpose databases and computers without requiring modifications to existing core network or handset infrastructure.

Abstract: A medical payment system is described in which a provider of medical goods and/or services submits, via telephone or other communications medium, a request for payment amount determination for a patient encounter. A price determination system determines which of a plurality of fee schedules negotiated by the provider applies to the patient encounter and calculates, based at least in part on information entered by the provider, a payment amount for the encounter, which it communicates to at least the provider. In one embodiment, the provider receives the payment amount information while the patient is at the point of service. In one embodiment, the provider may use the system to submit a claim for payment by at least one responsible party.

Abstract: The present invention provides a method and apparatus for specifying and obtaining services through audio commands, resulting in a live conversation between a user and a selected service provider using an audio-transmission medium (the telephone). A service seeker locates a service provider by entering a keypad code corresponding to a field of service or by speaking the name of a profession, which is recognized by the system. The seeker can then specify, via voice or keypad entry, a price range, quality rating, language, and keyword descriptors of the service provider, such as a service provider code number. In response, the system offers currently available service providers. Once an available service provider is selected, the system connects the service seeker with the service provider for a live conversation. The system bills the seeker for the time spent conversing with the service provider and compensates the service provider accordingly.

Abstract: A method and apparatus for providing a telecommunication service is disclosed wherein a call associated with a first prepaid services account identifier is received from a user. An offer is provided to the user to initiate a replacement service for the first prepaid services account identifier and, upon receiving an indication of an acceptance of the offer from the user, a replacement codeword associated with the first prepaid services account identifier is established. The call associated with the first prepaid services account may be any type of communication, including a telephone call, a message delivered via the internet, or any other voice or data message. Upon receipt of the codeword from the user, a second prepaid services account identifier is established and, in one implementation, the first prepaid services account identifier is deactivated.

Abstract: The present disclosure describes a method for rewarding an RBT, including selecting an RBT and initiating an RBT reward via a third-party platform in which a donator exists; processing an RBT reward request from a third-party platform, and downloading the RBT selected by the donator to a customized RBT library of the rewarded party when a predetermine condition is met. The CRBT platform may also return reward result information (Successful or Failed) to the third-party platform; the third-party platform receives the reward result information and charges the donator for the rewarded RBT. If the donator is charged successfully, the rewarded party is notified that the rewarded RBT is received; if the donator is charged unsuccessfully, the downloaded RBT is deleted from the customized RBT library of the rewarded party. The disclosure further describes a device and a system for implementing the method.

Abstract: A method of ensuring call processing for an intelligent user, including: upon receiving a call, judging, by a first Service Switching Point (SSP), whether traffic between the first SSP and a Service Control Point (SCP) is abnormal; if the traffic is abnormal, turning off, by the first SSP, intelligent triggers located in itself and related to the call, and performing an ordinary call connection; otherwise, performing an intelligent call connection, and terminating the process. In the embodiments of the present invention, normal communications can be ensured between intelligent users, even if the traffic between the SSP and the SCP is abnormal.

Abstract: Prior to establishing a collect call, the called party agrees to pay an additional fee for any three-way call that may be established during the proposed collect call. If during the collect call, the called party attempts to add a third party to the collect call, a call processing system determines whether the third party's phone number is blocked from accepting a collect call. If the third party's phone number is blocked from accepting a collect call, the number will be dialed in an attempt to establish a three-way call. If the third person's phone number is not blocked from accepting a collect call, the called party to the original collect call will be advised that the phone number entered is not eligible for three-ways calling during the collect call, and the parties to the original collect call will be reconnected.

Abstract: A telecommunications advertising means is disclosed. The telecommunication advertising means includes an advertisement database coupled to a processing means. The advertisement database stores subscriber specific or third party advertisements that are selectively associated with communications in a telecommunications network. The selective association is carried out by the processing means. In one embodiment, a router is coupled to the advertisement database. The router routes communications from source to destination within the telecommunications network. The router also routes advertisements that have been associated with the communications to the sources and destinations of the communications. A telecommunications system is also disclosed. The telecommunications system comprises a network subsystem, which includes a telecommunications advertising means. The telecommunications advertising means comprises an advertisement database and a processing means.

Abstract: A telecommunications advertising means is disclosed. The telecommunication advertising means includes an advertisement database coupled to a processing means. The advertisement database stores subscriber specific or third party advertisements that are selectively associated with communications in a telecommunications network. The selective association is carried out by the processing means. In one embodiment, a router is coupled to the advertisement database. The router routes communications from source to destination within the telecommunications network. The router also routes advertisements that have been associated with the communications to the sources and destinations of the communications. A telecommunications system is also disclosed. The telecommunications system comprises a network subsystem, which includes a telecommunications advertising means. The telecommunications advertising means comprises an advertisement database and a processing means.

Abstract: A telecommunications system includes a front end automation system, an operator services switch, an automated operator, and an automation data server. The front end automation system interacts with a caller in order to recognize a request of the caller and determine a response to the request. The operator services switch, which is inter-operably coupled to the front end automation system, receives a call from the front end automation system, after the front end automation system has recognized the request and has determined the response to the request, and creates billing information relative to the call. The automation data server, which is inter-operably coupled to the front end automation system, passes information about the request and the response from the front end automation system to the automated operator. The automated operator, which is inter-operably coupled to the operator services switch, provides the response to the request to the caller.

Abstract: A method and system are provided for use in billing a toll-free telephone call over a telephone network, the telephone call corresponding to a first toll-free telephone number and initiated by a calling party from an initiating telephone number. In one embodiment, a toll-free telephone call is received at a service node, and routed to a first termination corresponding with the first toll-free telephone number, where the service node remains within the call path of the toll-free telephone call. A first call record is initiated for the toll-free telephone call at the service node, and it is determined at the service node whether the toll-free telephone call is to be connected with a second toll-free telephone number. A second call record is initiated at the service node, where a connection with a second termination corresponding with the second toll-free telephone number has been established.

Abstract: A plurality of route information messages that correspond to a plurality of telecommunication devices are sent to a prepaid service control point for delivery of a prepaid flexible alerting call.

Abstract: A method and system are provided for processing a message, which is being delivered from one mobile network to another. A request to send routing instructions of the message to a store-and-forward center of a transmitting mobile network is received at a moderator server of a receiving mobile network. The routing instructions are generated in the moderator server, so that the routing instructions instruct the store-and-forward center to route the message to a gateway server of the receiving mobile network. The routing instructions are transmitted from the moderator server to the store-and-forward center. Then the message, which has been sent according to the routing instructions from the store-and-forward center of the transmitting mobile network, is received at the gateway server. From the gateway server the message is forwarded for modifying and archiving purposes of the message.

Abstract: A network element includes at least one input to receive communications from a plurality of terminal devices and a plurality of network elements, a processing unit and logic to classify the communications as a type of user information, and a router to route the communications according to the type of user information. The communication may be routed to at least one of a plurality of subnetworks according to the type of user information.

Abstract: A method (300) for translating fees for a value added service in a communication network, and a charging gateway (116) that translates fees for a value added service in a communication network. A request (130, 134) for a communication device to access the value added service can be received and, in real time, translated to a first pseudo telephone number. In real time, a first telephone call (136) to the first pseudo telephone number can be simulated to generate a first call request (138) that inquires whether credit for the value added service is available. An acknowledgement (140) to the first call request can be received that indicates whether a sufficient amount of credit to access the value added services is available. Access or denial to the value added services can be based on whether the sufficient amount of credit is available.

Abstract: A communication method for providing information in an intelligent network includes a step of entering by a user a connection number of the user terminal, a connection number of an information provider terminal and a time to receive the information providing service into a user database provided in a transmission layer, a step of reading the data registered in the user database into a service control database provided in the intelligent layer, a step of referring to the service control database to automatically connect the user terminal and the information provider terminal when a service start time is reached and automatically disconnect the connection therebetween when a service end time is reached.

Abstract: The present invention is directed to an improved operations method for a wireless communication system. The improved business method, operations method, network and system of the present invention includes the steps of delivering cellular services to the mass market, reducing peak capacity, increasing overall capacity utilization, improving capital utilization, providing an “all-you-can-eat” pricing model, and designing capacity based upon where the users live, work, and play.