With Hardcopy Record Generation (e.g., Ticket Printing) Patents (Class 379/135)
  • Patent number: 8180024
    Abstract: In the present invention, a caller is presented with the state of the call as detected by the network, along with a number of potential options, such as: request sequential or parallel call notification to one or more other stations; end the call but leave a voicemail for the caller even if the called party does not subscribe to voicemail; end the call but leave a text message for the caller if the station is capable of receiving the text message; send a text or voice message as e-mail to the called party, if the called party permits such a service; request the network to leave a missed call notification along with a number to dial back; request to notify the caller when the original called party is idle or willing to accept a call; or any number of other options the service provider is capable of supporting.
    Type: Grant
    Filed: March 20, 2008
    Date of Patent: May 15, 2012
    Assignee: Telefonaktiebolaget LM Ericsson (publ)
    Inventor: Babu Mani
  • Patent number: 8126494
    Abstract: A method is provided in one example and includes receiving a first channel release notification from a communication network at a trunked radio network gateway connecting one or more trunked radio networks to the communication network. The method also includes determining whether the first channel release notification was generated in response to an initial seizure or a release of a channel in a trunked radio network of the gateway. The method further includes suppressing transmission of a further channel release notification based on data included in the first channel release notification that indicates an origin of the channel seizure or the release causing the first channel release notification to be generated. In more specific embodiments, the data includes parameter values indicating an originating source for the seizure or the release and a responding source generating the channel release notification.
    Type: Grant
    Filed: December 19, 2008
    Date of Patent: February 28, 2012
    Assignee: Cisco Technology, Inc.
    Inventors: Shmuel Shaffer, David S. Bicknell
  • Patent number: 7646859
    Abstract: A system and method for providing integrated telephony and Internet services is described. An embodiment of the present invention comprises passively collecting incoming and/or outgoing call information from communications links communicatively coupled to a first party. The call information is extracted and customer information, such as demographic information, is retrieved. The customer information may be, for example, retrieved from a data provider or may have been previously collected or gathered. Thereafter, reports, charts, graphs, maps, and the like may be made available. In an embodiment, the reports, charts, graphs, maps, and the like are made available via a network such as the Internet.
    Type: Grant
    Filed: October 17, 2008
    Date of Patent: January 12, 2010
    Assignee: StandardCall, LLC
    Inventors: Todd J. Crandell, Michael D. Shell, O. Wayne Heathcock
  • Patent number: 7545920
    Abstract: A technique for near real-time reporting of telephone number usage to a computer is disclosed. According to the technique, signaling protocol data is collected for telephone calls that involve telephone numbers associated with the user. The signaling protocol data is decoded and call information records (CIRs) are generated from the decoded signaling data. The CIRs contain information about calls associated with the telephone numbers. The CIRs are used to generate a report which is made available to the user.
    Type: Grant
    Filed: March 15, 2005
    Date of Patent: June 9, 2009
    Assignee: SBC Knowledge Ventures, L.P.
    Inventors: Denise K. Wilson, Mark T. Korecki, Mark P. Levell, Sarah R. Crozier
  • Patent number: 7424104
    Abstract: A method, and a device are disclosed for logging management information during a call completion process in an Internet call-waiting environment The logging of information is performed by an ICW application server (4) that is connected to an ICW web server (3). The ICW application server (4) may also handle provisioning-requests coming from the ICW web server (3), may offer tools used by a helpdesk and the operational maintenance, may store user-profiles of ICW users, may play a role during the execution of the ICW service. During the execution of the ICW service the ICW application server (4) can communicate to an ICW client (10). The ICW application server (4) may also comprise an interface for accessing, by humans or devices, the information that is logged. The disclosed method for the logging of information comprises the creation of a service detail record (200) that comprises parameters. Values can be assigned to the parameters during the provisioning and/or the execution of the ICW service.
    Type: Grant
    Filed: November 12, 2004
    Date of Patent: September 9, 2008
    Assignee: Koninklijke KPN N.V.
    Inventor: Ronald Sprokkereef
  • Patent number: 6973171
    Abstract: The invention is directed to assessing the viability of a business entity based on statistics concerning information assistance calls requesting the listing of the same. The invention is premised upon a perceived correlation between the number of calls requesting a business entity's listing and the callers' interest in its products or services, which in turn correlates to sales of the business entity. In accordance with the invention, data is collected and analyzed which concerns information assistance calls requesting listings of different business entities which may belong to the same industry or company to measure their comparative performance. In an illustrative embodiment, the performance measure of the business entity (department) may be compared with those of other business entities (departments) in the same geographic area belonging to the same industry to gain insights into the competitiveness of the business entity in that area.
    Type: Grant
    Filed: April 25, 2003
    Date of Patent: December 6, 2005
    Assignee: Metro One Telecommunications, Inc.
    Inventors: Philip A. Ljubicich, Matthew A. Mostad
  • Patent number: 6831968
    Abstract: The present invention relates to processing the data produced by a telephone exchange, the transfer of the data through a transfer medium to a receiving equipment, and outputting of the processed data in the receiving equipment on a screen or paper. The data are processed in the telephone exchange to reduce the amount of data transferred through the transfer medium. This will be accomplished by using fixed forms in the exchange and the receiving equipment. A form will be used to separate the binary data of the specified fields from the data pre-processed in the telephone exchange. The receiving equipment will use a form that corresponds with that of the telephone exchange to separate the incoming binary data into the parts specified in the form, and each part will be attached to the field indicated by the corresponding identifier information.
    Type: Grant
    Filed: December 2, 2002
    Date of Patent: December 14, 2004
    Assignee: Nokia Corporation
    Inventors: Jukka Jarvi, Kimmo Poikolainen
  • Patent number: 6442269
    Abstract: A method and apparatus for integrating business data and transaction data in a transaction processing environment comprises a telephone call processing system including a call distribution device connected to several agent devices through one type of communication link. The call distribution device is connected to an information server through another type of communication link. The information server includes a database for storing business data associated with call data for a particular call. A machine implemented method for storing data related to a call comprising the steps of transmitting a host data value from an agent device to the information server during a transaction, and, if a host data signal is received by the data warehouse during the transaction, associating the host data value with a transaction identifier and storing the host data value in the database a predetermined time after a termination of the call.
    Type: Grant
    Filed: August 23, 1999
    Date of Patent: August 27, 2002
    Assignee: Aspect Communications
    Inventors: Jason Ehrlich, Robert Joyce, Steven Y. Yu
  • Patent number: 6421529
    Abstract: A computer implemented method and apparatus for determining if a wireless telecommunication system is operating at a reduced capacity is provided. The method and apparatus utilize call processing information associated with every sector/carrier within a CDMA base station to determine if any sector/carrier is operating at a reduced capacity while also being limited by power control (i.e., power control is blocking new users from gaining access to the sector/carrier even though the sector/carrier is operating at a reduced capacity). Thus, the method and apparatus detect blocking faults affecting the capacity of the CDMA system.
    Type: Grant
    Filed: June 15, 1999
    Date of Patent: July 16, 2002
    Assignee: Lucent Technologies Inc.
    Inventors: Thomas E. Wing, James J. Madon
  • Patent number: 6404857
    Abstract: A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the context of the at least one monitoring signal, a device for recording the occurrence of the identified parameter, a device for identifying the traffic stream associated with the identified parameter, a device for analyzing the recorded data relating to the occurrence, and a device, responsive to the analysis of the recorded data, for controlling the handling of communications traffic within the apparatus.
    Type: Grant
    Filed: February 10, 2000
    Date of Patent: June 11, 2002
    Assignee: Eyretel Limited
    Inventors: Christopher Douglas Blair, Roger Louis Keenan
  • Patent number: 6259777
    Abstract: A communications system is designed to create a sub-account AMA record for each transaction requested by a caller within a single 900-number call after an initial transaction has been processed. Such sub-account record includes the rate charged for each transaction. Such rate may vary from transaction to transaction and may even negate all charges for an entire call. The sub-account record permits an itemized bill to be created for all transactions processed during such call.
    Type: Grant
    Filed: January 28, 1999
    Date of Patent: July 10, 2001
    Assignee: AT&T Corp
    Inventors: Michael Anthony Kawecki, Michael Anthony Scott
  • Patent number: 6011841
    Abstract: Whenever there is an incoming call to a terminal accommodated by a terminating exchange, the terminating exchange creates incoming-call data, which contains at least the terminating subscriber's number, the originating subscriber's number and the communication time, and transmits the incoming-call basic data to a communication center. The communication center accumulates the incoming-call basic data and, in response to issuance of an output request, creates and outputs an incoming-call logging list for the requesting user on the basis of the incoming-call basic data. Further, secondary data, which includes at least the names and addresses of calling parties, is registered in a data base beforehand in correspondence with subscriber's numbers. The secondary data is combined with the incoming-call basic data to create incoming-call information, which is then stored in memory.
    Type: Grant
    Filed: March 12, 1996
    Date of Patent: January 4, 2000
    Assignee: Fujitsu Limited
    Inventor: Osamu Isono
  • Patent number: 5943406
    Abstract: A telephone call tracking and billing system and method in which a subscriber can call a central system location, enter personal identification and billing code information, and then place a desired call is provided. The call duration can be logged and stored along with the billing code information. Monthly billing statements can be generated and provided to the subscriber, and custom reports can be generated and delivered at any time according to the subscriber's requests. The system is maintained at the provider's site so that the subscriber need not purchase or maintain hardware and software.
    Type: Grant
    Filed: September 30, 1997
    Date of Patent: August 24, 1999
    Inventors: John T. Leta, Paul J. Mortilla
  • Patent number: 5896445
    Abstract: A method and system is disclosed for tracking call transaction data from incoming telephone calls, including attempted calls that have not been completed, made to individual predetermined subscribers during a defined time period. Information, including demographic breakdowns of calls, such as time of day, day of week, location of origin, etc. is reported automatically by the system. Through the use of the Advanced Intelligent Network (AIN) and Integrated Service Control Point (ISCP) platform, call transaction data for incoming calls are captured in response to terminating triggers at Service Switching Points (SSPs). The call originating phone number for each call may be used to access an existing telephone system billing database, called Customer Record Information System (CRIS), to obtain caller information, including zip code. The zip code, in turn, can be used to access a commercially available census data base to provide further demographic information.
    Type: Grant
    Filed: March 27, 1996
    Date of Patent: April 20, 1999
    Assignee: Bell Atlantic Network Services, Inc.
    Inventors: William A. Kay, Dorsey P. Brown, David A. Dague, Barry P. Pershan, Lisa M. Phillips
  • Patent number: 5715307
    Abstract: An integrated voice and data business transaction detail reporting system for a telephone system (12), having a switch (14) for directing incoming telephone calls, a device (14) for generating information pertaining to voice of the incoming calls, a device (26) for generating business transaction data pertaining to the incoming calls, and a device (24) for correlating the voice information and business transaction data.
    Type: Grant
    Filed: April 19, 1996
    Date of Patent: February 3, 1998
    Assignee: Rockwell International Corporation
    Inventor: Andre C. Zazzera
  • Patent number: 5655089
    Abstract: Analysis has revealed that there is an undue proliferation of first-class mail being sent each month in the nature of bills, statements and similar such documents. Analysis has also revealed that this produces an unnecessary expense for postage and processing, besides the costs involved in purchasing the paper and envelopes to begin with.The method of the invention avoids this through the single mailing of one or more two-sided documents on which is presented all the bills, statements, etc. intended for a given recipient during a specified period of time, for all subscribers to the service.In accordance with the described embodiment of the invention, the method forms a computer database of addressee information; merges with that database all such record information provided by subscribers; prints out one or more sheets, preferably on both sides, of all information intended for designated recipients during the time period in question; and allows for a single mailing of such sheets in a single envelope.
    Type: Grant
    Filed: April 10, 1992
    Date of Patent: August 5, 1997
    Inventor: Joseph J. Bucci
  • Patent number: 5511117
    Abstract: An integrated voice and data business transaction detail reporting system for a telephone system (12), having a switch (14) for directing incoming telephone calls, a device (14) for generating information pertaining to voice of the incoming calls, a device (26) for generating business transaction data pertaining to the incoming calls, and a device (24) for correlating the voice information and business transaction data.
    Type: Grant
    Filed: September 26, 1994
    Date of Patent: April 23, 1996
    Inventor: Andre C. Zazzera
  • Patent number: 5448624
    Abstract: The present invention automatically initiates a telephone call to a given destination. At the same time, the progress of the call is monitored. The time of a ring back and voice answer received from the destination are recorded to an output file. At the end of the voice answer, a pre-recorded voice message is sent by the system to the person answering at the destination. Thereafter, the recorded data is used to determine the response time for that particular telephone destination. A plurality of destinations can be tested. A second embodiment of the present invention provides for the interactive correspondence between a remote evaluation unit and a called destination and the measurement of the performance characteristics of the telephone network.
    Type: Grant
    Filed: January 14, 1993
    Date of Patent: September 5, 1995
    Assignee: MCI Communications Corporation
    Inventors: William C. Hardy, Thomas H. Johnson, Jr.
  • Patent number: 5410589
    Abstract: A telephone system adapted to provide preselected customer traffic data to preselected customers having customer facilities. The central office switch of the central office serving the preselected customers is adapted accumulate and identify preselected customer traffic data of customer facilities similarly to company traffic data of company facilities. The customer traffic data is accessed with the company traffic data by an Engineering and Administration Data Acquisition System of the telephone system which is adapted to transmit the preselected customer traffic data to a Network Usage Information Service processor associated with the central office serving the preselected customers. The Network Usage Information Service processor then transmits the received preselected customer traffic data to the corresponding preselected customers over the telephone system.
    Type: Grant
    Filed: March 25, 1993
    Date of Patent: April 25, 1995
    Assignee: BellSouth Corporation
    Inventor: John P. Galligan
  • Patent number: 5311580
    Abstract: A communication apparatus generates plural data representing a modulated analog wave by sequentially reading plural data representing an analog wave from a memory storing plural data, and controlling a sequence of such plural data to be read in accordance with information to be transmitted. Such a configuration is also provided in a switchboard to transmit internal information of the switchboard.
    Type: Grant
    Filed: January 25, 1993
    Date of Patent: May 10, 1994
    Assignee: Canon Kabushiki Kaisha
    Inventors: Kuniaki Otsuka, Isamu Ozawa
  • Patent number: 5289371
    Abstract: A system for routing data and communications to one of a plurality of remote sites to promote reciprocal interaction among the remote sites. The system includes a central processing unit and a storage device to store a first set of data identifying a plurality of remote sites and a second set of data identifying the frequency at which each of the remote sites communicates with the system. The system selects a particular remote site to receive a particular communication by analyzing the second set of data. The system also contemplates a method of routing data and communications including the steps of storing routing data for identifying a plurality of remote sites and the frequency at which each of the remote sites communicates with a central processor, receiving a communication at the central processor, analyzing the routing data to select a particular remote site, and forwarding the communication to the selected remote site.
    Type: Grant
    Filed: April 11, 1992
    Date of Patent: February 22, 1994
    Assignee: MemoryLink, Inc.
    Inventors: William D. Abel, Thomas D. Cali
  • Patent number: 5027388
    Abstract: A unique cellular telephone billing system (100) processes call detail records (102) of cellular telephone calls made by users of multi-line customers to produce invoices and reports containing consolidated billing, usage and cost information for the current and other eligible cellular service plans. The call detail records (301 and 302) for each user of a multi-line customer include a unique key identification number (311 and 321) and may include an information format (401 and 402) having variable-length sub-fields (411-415 and 421-423). A candidate file (136) is created from the customer detail pool file (112) by including active user records for multi-line customers and usage data is accumulated in summary records for each user. Eligible cellular service plans are identified for each user in the candidate file and costs for accumulated usage data are estimated under the current and eligible cellular service plans.
    Type: Grant
    Filed: June 1, 1990
    Date of Patent: June 25, 1991
    Assignee: Motorola, Inc.
    Inventors: Andrea E. Bradshaw, David M. Baum, Dionne A. Rivera
  • Patent number: 5003584
    Abstract: A call billing method and apparatus specifies, on a call-by-call basis, the calling charges incurred by a caller during a call to a sponsor-provided value-added service. The method provides the sponsor real time access to rate tables to specify call billing parameters needed to rate calls made to a sponsor number. A billing number is determined and validated and used to identify the party to receive a billing record for the call. A separate billing record is created for each call to the sponsor's number which includes sponsor-specified charges determined using the call billing parameters. Another feature enables the caller or called party to provide call billing parameters for billing and identificaiton purposes.
    Type: Grant
    Filed: April 16, 1990
    Date of Patent: March 26, 1991
    Assignee: AT&T Bell Laboratories
    Inventors: Irving Benyacar, Elizabeth V. Courte, Albert Friedes, Thomas P. Howe, David D. Kaufman, James R. Magura, Rachelle E. Rees, Pamela A. Steinert, Mohan Venkataramana, Yong Zhou
  • Patent number: 4979207
    Abstract: A unique cellular telephone billing system (100) processes call detail records (102) of cellular telephone calls made by users of multi-line customers to produce invoices and reports. The call detail records (301 and 302) for each user of a multi-line customer include a unique key identification number (311 and 321) and may include an information format (401 and 402) having variable-length sub-fields (411-415 and 421-423). Call detail records (102) with key identification numbers are pooled into files (110) and then sorted for each multi-line customer by key identification number and corresponding information format to produce consolidated billing and usage information for all of the cellular telephones as well as individual invoices for each of user-employee of each multi-line customer.
    Type: Grant
    Filed: February 1, 1990
    Date of Patent: December 18, 1990
    Assignee: Motorola, Inc.
    Inventors: David M. Baum, Andrea E. Bradshaw, Christopher G. McClain
  • Patent number: 4924488
    Abstract: In a telephone monitoring system a number of telephone lines are simultaneously monitored by a single monitor unit which connects the respective voltage signals transmitted by the lines into input signals having a digital format to a corresponding number of personal computers or in the alternative to a mainframe computer which is accessible by a number of keyboards corresponding in number to the number of lines being monitored. An operator responds to the input signals from the telephone lines by entering comment data through the keyboard as the data corresponding to the input signals is simultaneously displayed on the screen associated with each keyboard. Each personal computer or the single mainframe is programmed to store, retrieve and analyze the data simultaneously received from the monitor and the respective keyboard.
    Type: Grant
    Filed: February 23, 1989
    Date of Patent: May 8, 1990
    Assignee: Enforcement Support Incorporated
    Inventor: Milo Kosich
  • Patent number: 4815120
    Abstract: A telephone monitoring system is disclosed which enables the operator to enter comment data and sort comment data entered by the operator and numerical data received from a monitor while the monitor continues to imput information from the target line. The system is comprised generally of a monitor capable of being attached to a target telephone line and when so attached senses voltage changes on that line and translates those voltage changes into a form capable of being stored in the memory, an alphanumeric keyboard, a memory unit storing a program capable of storing data received from the monitor and the keyboard, a processing unit and a display for displaying data entered through the monitor and through the keyboard as well as data developed by the processing unit in accordance with the program contained in the memory.
    Type: Grant
    Filed: July 28, 1987
    Date of Patent: March 21, 1989
    Assignee: Enforcement Support Incorporated
    Inventor: Milo Kosich
  • Patent number: RE40634
    Abstract: A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the context of the at least one monitoring signal, a device for recording the occurrence of the identified parameter, a device for identifying the traffic stream associated with the identified parameter, a device for analyzing the recorded data relating to the occurrence, and a device, responsive to the analysis of the recorded data, for controlling the handling of communications traffic within the apparatus.
    Type: Grant
    Filed: August 24, 2006
    Date of Patent: February 10, 2009
    Assignee: Verint Americas
    Inventors: Christopher Douglas Blair, Roger Louis Keenan