Abstract: Systems and methods for initiating communication with a controlled-environment facility resident by a non-resident may employ a controlled-environment facility secure communication platform that receives an incoming communication request from a non-resident, directed to a telephone number assigned to a controlled-environment facility resident and/or a controlled-environment facility media and/or communications device associated with the resident, for a communication with the resident. The facility secure communication platform sends an event notice to the device associated with the resident or a controlled-environment facility media and/or communications terminal associated with the resident, in response to receipt of the incoming communication request.

Abstract: A method implemented by a firewall device in a network, comprising storing, by a memory, a firewall policy comprising information indicating whether to forward a data packet from a sending host entity to a receiving host entity, receiving, by a receiver, a data packet from a sending host entity, wherein the data packet includes an identifier of the receiving host entity, and determining, by a processor coupled to the memory and the receiver, whether to forward the data packet to the receiving host entity based on the firewall policy and the identifier of the receiving host entity.

Abstract: Presented herein are methodologies for implementing a system and apparatus to estimate a network disruption index and undertake a mitigation action accordingly. A method includes calculating a network disruption index based on at least a disruption score associated with a service request measure, an end-of-life measure, a security incident response measure and a return material authorization measure for respective hardware devices in a network, comparing the network disruption index to a predetermined threshold, and when the network disruption index is above the predetermined threshold, identifying one or more of the hardware devices in the network for a mitigation action and implementing the mitigation action.

Abstract: A computer-implemented method for managing access to data stored within a data source is provided. The method includes receiving updated account data including an updated account identifier, and at least one subscription rule for verifying that a merchant is authorized to receive updated account data. The method also includes storing the updated account data and the at least one subscription rule. The method further includes receiving a registration request from a requesting merchant including at least one candidate account identifier and one merchant identifier identifying the requesting merchant, and retrieving the at least one subscription rule after matching the candidate account identifier to the updated account identifier.

Abstract: Novel tools and techniques are provided for implementing prevention of foreign initiated fraudulent or unauthorized use of calling service. In various embodiments, a computing system might receive, from a first user device associated with an originating party, a request to access a first account of a calling system and an access code. Based on a determination that the received access code is valid, the computing system might determine whether the first user device associated with the originating party is located in a foreign country. If so, the computing system might determine whether a database contains a configurable flag indicating that international access is not allowed for the first account. If so, the computing system might initiate one or more first actions. If not, the computing system might provide the first user device with access to the first account of the calling system.

Abstract: A computing system, method and non-transitory computer readable memory are provided, to assist an agent during a client interaction between the agent and a client over a communications channel. An agent station may generate a graphic user interface (GUI) of the client interaction during the client interaction, the GUI displaying a current identified keyword and one or more interaction phases, each interaction phase having a respective current phase score for the client interaction. A keyword and associated keyword information from the client interaction may be received, including phase and corresponding phase score information, and the GUI updated with the currently identified keyword and newly received phase information accounting for the received corresponding phase score information.

Abstract: A voiceprint certification method is provided. The method is applicable to an electronic device which records a plurality pieces of user information and a plurality of voiceprints of a plurality of verification words corresponding to each piece of user information. The method includes: receiving first user information among the plurality pieces of user information; selecting at least one first verification word from the verification words corresponding to the first user information and generating a random verification sentence including the at least one first verification word, to prompt a user to read the random verification sentence; and certifying the user by comparing a user input sentence with the random verification sentence and by determining whether a voiceprint corresponding to the first verification word in the user input sentence matches the voiceprint of the first verification word corresponding to the first user information recorded in the electronic device.

Abstract: A system is described herein that facilitates the easy scheduling and conducting of prison visitations. The system provides a remotely-accessible means for visitors to authenticate themselves, check the availability of those they wish to visit, and schedule a visit with that individual. As part of this process, the system tracks the availability of prison inmates as well as the devices and visit sites that are available to those inmates. In this manner, the system can quickly identify the availability of different inmates in order to provide on-demand scheduling capabilities to potential visitors. The system is connected to multiple facilities as well as public networks, and therefore can be remotely accessed. Additionally, the system also functions to monitor visits while they are in progress, as well as to store visit recordings for future review. Because the system is networked, remote monitors can access the review system in order to monitor visits or review recordings.

Abstract: Embodiments of the present invention are directed to data integration and threat assessment for triggering analysis of connection oscillations in order to improve data and connection security. The invention leverages a security threat assessment engine and an analytics engine to gather and process data from a combination of internal and external data sources for a third party connection. The system continuously monitors and updates a generated threat level for a third party connection to determine changes or triggers indicating a potential security threat. In response to these determined changes or triggers, the system then responds to a detected security threat and minimizes damages resulting from data compromised by third party systems. Further, the system may extract and recover data from the third party systems and alter connection channels in order to further limit losses.

Abstract: One example method of operation may include identifying call data associated with a received call, identifying call parameters from the call data, and the call parameters include one or more call routing parameters associated with call routing of the call and one or more call session parameters associated with a call session of the call, assigning weights to one or more of the call routing parameters and the call session parameters, determining a scam score for the call based on a sum of the weights applied to the call routing parameters and the call session parameters, and blocking the call when the scam score is greater than or equal to a predetermined threshold scam score.

Abstract: A computer-implemented method includes receiving a first message intended for a target user device and determining that the target user device cannot receive the first message. The method also includes selecting a second user device from a dynamic list of second user devices believed to be in physical proximity to the target user device and sending a second message to the selected second user device, the second message at least referencing the first message. A system includes a processor and logic integrated with the processor, executable by the processor, or integrated with and executable by the processor. The logic is configured to perform the foregoing method. A computer program product for emergency message forwarding includes a computer readable storage medium having program instructions embodied therewith. The program instructions are executable by a computer to cause the computer to perform the foregoing method.

Abstract: Fraud detection is facilitated by developing account cluster membership rules and converting them to database queries via an examination of clusters of linked accounts abstracted from the customer database. The cluster membership rules are based upon certain observed data patterns associated with potentially fraudulent activity. In one embodiment, account clusters are grouped around behavior patterns exhibited by imposters. The system then identifies those clusters exhibiting a high probability of fraud and builds cluster membership rules for identifying subsequent accounts that match those rules. The rules are designed to define the parameters of the identified clusters. When the rules are deployed in a transaction blocking system, when a rule pertaining to an identified fraudulent cluster is triggered, the transaction blocking system blocks the transaction with respect to new users who enter the website.

Abstract: A method for filtering a telephone call is provided. The method may comprise receiving from a caller the telephone call directed to a communication device associated with an intended call recipient. The received telephone call may be scored based on predetermined scoring criteria to create a score indicative of a desirability of the telephone call. Furthermore, the method may comprise comparing the score to a predetermined threshold score. Based on the comparison, the method may further comprise selectively classifying the telephone call as an unwanted telephone call. Furthermore, the method may comprise selectively rejecting the unwanted telephone call.

Abstract: A user speech interface for interactive media guidance applications, such as television program guides, guides for audio services, guides for video-on-demand (VOD) services, guides for personal video recorders (PVRs), or other suitable guidance applications is provided. Voice commands may be received from a user and guidance activities may be performed in response to the voice commands.

Abstract: A computer implemented method and system for routing a call based on characteristics of call data are provided. The method may include: receiving or retrieving a first data set representing a first set of plurality of call features relating to an on-going call from a database; generating, using a machine learning model, a suspiciousness score of the on-going call based on the first data set, the suspiciousness score indicating a probability of the on-going call being a fraudulent call; routing the on-going call based on the suspiciousness score; displaying the first suspiciousness score on a graphical user interface; continuously receiving or retrieving a second data set representing a second set of plurality of call features relating to the on-going call from the database; updating the suspiciousness score of the on-going call based on the second data set; and displaying the updated suspiciousness score on the graphical user interface.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving data that represents actions taken by a particular user with respect to entities of a plurality of entity types, disambiguating the data by identifying entities specified in the data using a machine learning based annotator that is trained to recognize entities and annotating the data, receiving a query specific from the particular user, querying the data that represents actions taken by the particular user, generating an answer to the query from the data representing the actions taken by the particular user, and providing the answer to the query.

Abstract: Audio waveform data can be received from a plurality of client devices. The audio waveform data for each client device can be generated by sampling at least one portion of an audio stream received by the respective client device. The audio waveform data received from the plurality of client devices can be compared. Based on the comparison, which of the plurality of client devices are located in a same location can be determined. Further, based on the comparison, which of the plurality of client devices located in the same location are to mute their respective input audio transducers can be determined, and an indicator indicating to the client devices to mute their respective input audio transducers can be communicated to the client devices that are determined to mute their respective input audio transducers.

Abstract: A computer-implemented method includes receiving a new data record associated with a transaction, and generating, using an adaptive model executed by the computer, a score to represent a likelihood that the transaction is associated with fraud. The adaptive model employs feedback from one or more external data sources, the feedback containing information about one or more previous data records associated with fraud and non-fraud by at least one of the one or more external data sources. Further, the adaptive model uses the information about the one or more previous data records as input variables to update scoring parameters used to generate the score for the new data record.

Abstract: A system and method are disclosed for training a machine-learning model to detect characteristics of fraudulent calls. The machine-learning model is trained using audio clips, voice recognition, call handler feedback and general public knowledge of commercial risks to detect and divert fraudulent calls, thereby alleviating the burdens otherwise placed on call center service representatives.

Abstract: In a general aspect, audio recordings are managed to protect personal identifiable information (PII) and or sensitive personal information (SPI). In an aspect, a first audio file associated with a voice call and a second audio file associated with the voice call are obtained. The first audio file is partitioned into one or more segments. Which of the one or more segments of the first audio file the number of spoken digits exceeds a certain number are identified. The second audio file is partitioned into segments corresponding in time to the identified segments of the first audio file. The voice call is tagged as containing PII or SPI in response to determining that trigger words are spoken in at least one of the segments of the second audio file.

Abstract: A system and method for preventing illicit use of a telephony platform that includes enrolling a plurality of accounts on a telecommunications platform, wherein an account includes account configuration; at a fraud detection system of the telecommunications platform, receiving account usage data, wherein the usage data includes at least communication configuration data and billing configuration data of account configuration and further includes communication history of the plurality of accounts; calculating fraud scores of a set of fraud rules from the usage data, wherein at least a sub-set of the fraud rules include conditions of usage data patterns between at least two accounts; detecting when the fraud scores of an account satisfy a fraud threshold; and initiating an action response when a fraud score satisfies the fraud threshold.

Abstract: Systems, methods performed by data processing apparatus and computer storage media encoded with computer programs for receiving an utterance from a user in a multi-user environment, each user having an associated set of available resources, determining that the received utterance includes at least one predetermined word, comparing speaker identification features of the uttered predetermined word with speaker identification features of each of a plurality of previous utterances of the predetermined word, the plurality of previous predetermined word utterances corresponding to different known users in the multi-user environment, attempting to identify the user associated with the uttered predetermined word as matching one of the known users in the multi-user environment, and based on a result of the attempt to identify, selectively providing the user with access to one or more resources associated with a corresponding known user.

Abstract: Systems and techniques for permitting, establishing, monitoring and controlling VOIP calls based on messages from outside parties, outside party availability information, institution's call restriction information, and/or account holder preferences. In one example, a message from an outside party app on an outside party computing device is receive by an inmate app on an inmate device. The inmate device displays the message at the inmate calling app including a request for the inmate to call the outside party device during a time period. When the inmate initiates a call to the outside party the call is permitted or not permitted based on determining whether the call is within the specified time period.

Abstract: Novel tools and techniques might provide for implementing call monitoring, and, in particular embodiments, to methods, systems, apparatuses, and computer software for implementing self-learning corrections facility call monitoring. In some embodiments, a method might comprise an automated call monitor monitoring a voice or video call between a call participant and a prison inmate, and analyzing at least one of conversation content of the call, voice characteristics of the call participant and/or the prison inmate, and/or (for video calls) body language of the parties to the call, to determine whether the conversation content, voice characteristics, and/or body language are indicative of impermissible content and/or impermissible conduct (i.e., indicative of past, present, and/or future criminal behavior or acts, and the like).

Abstract: An event-driven system, method and computer program product are provided to selectively generate events in response to receipt of data elements. The event-driven system includes processing circuitry configured to identify, in response to receipt of one or more data elements, an event that is impacted by the one or more data elements. The processing circuitry is also configured to determine whether at least a threshold number of consumers are currently listening for the event. In an instance in which at least a threshold number of consumers are currently listening for the event, the processing circuitry is configured to perform one or more computations based upon the one or more data elements to generate the event. Otherwise, however, the processing circuitry is configured to at least defer the one or more computations that would be performed upon the one or more data elements to generate the event.

Abstract: Systems and methods for detecting volume level changes in communications are described herein. In some embodiments, a system comprises a computer system. The computer system comprises at least one processor and a memory coupled to the at least one processor. The memory stores program instructions that are executable by the at least one processor to cause the computer system to perform tasks. The tasks include recording a communication that comprises audio, and analyzing the audio of the communication. The analysis of the audio is operable to detect a change in a volume level of the audio that indicates an occurrence of a potential event of interest. The tasks also include creating and storing an information record corresponding to the communication in a second database. The information record includes an indication of the detected change in the volume level.

Abstract: Systems and methods for voice authentication are provided. An example method starts with dynamically generating authentication information and a prompt associated therefor. The authentication information is generated to emphasize differences between an authorized user and others. The authentication information may be generated based on at least one of a user profile, an acoustic environment in which a mobile device is located, and a history of interactions with the mobile device. The authentication information may be an answer to a question which the authorized user would uniquely be able to provide, or it may be a distinctive password. The prompt, for the authentication information, is provided to a user attempting to use the mobile device. The method proceeds with capturing an acoustic sound of a speech of the user and detecting the authentication information in the speech. Based on the detection, a confidence score is determined.

Abstract: A method for communicating in real-time to users of a provider of Internet access service, without requiring any installation or set-up by the user, that utilizes the unique identification information automatically provided by the user during communications for identifying the user to provide a fixed identifier which is then communicated to a redirecting device. Messages may then be selectively transmitted to the user. The system is normally transparent to the user, with no modification of its content along the path. Content then may be modified or replaced along the path to the user. For the purposes of establishing a reliable delivery of bulletin messages from providers to their users, the system forces the delivery of specially-composed World Wide Web browser pages to the user, although it is not limited to that type of data.

Abstract: A phone frauds or scams detecting system comprises a first detecting unit for obtaining callers' characteristics and a second detecting unit for interacting with callers and obtaining callers' additional characteristics. The system determines frauds or scams based on the callers' characteristics and the callers' additional characteristics and plays commercial advertisements to the callers if one or many frauds or scams determined.

Abstract: A component mounting system includes a component mounting line in which a plurality of processing devices are connected to constitute the component mounting line and a management device (management computer) connected to the component mounting line by a network, and each of the plurality of processing devices can be remotely operated via the network by an input unit of the management device. In this component mounting system, it is determined whether or not an error occurring in the processing device is a remote response error (ST1) and a remote operation right enabling the remote operation is set (ST21) with respect to the management device based on a result of the error type determination in a case where the type of the error is the remote response error (Yes in ST1).

Abstract: A method of identifying recording of a conversation during a communication session, including establishing a communication session between a first participant and one or more remote participants, transmitting audio packets from a communication device of the first participant to the one or more remote participants, receiving audio packets from the one or more remote participants, including echo packets responsive to the transmitted audio packets, analyzing the received audio packets by an analysis application to identify delays in the echo packets relative to the transmitted packets providing an indication of the presence of a recording application at a communication device of a remote participant, notifying the communication device of the first participant.

Abstract: The claimed subject matter provides systems and/or methods that effectuate a simple protocol for tangible security on mobile devices. The system can include devices that generate sets of keys and associated secret identifiers, employs the one or more keys to encrypt a secret and utilizes the identifiers and encryptions of the secret to populate a table associated with a security token device that is used in conjunction with a mobile device to release sensitive information persisted on the mobile device for user selected purposes.

Abstract: A fraud early warning system and method for monitoring transactional behavior of an account holder and evaluating that behavior by comparing it to biographical data and/or the past behavior of the account holder. The system and method is applicable to real-time wire transfers, online transactions, automated teller machine transactions, point-of-sale transactions, etc.

Abstract: A method for supporting non-secure warning tones on packet-switched networks involves receiving a call attempt from a source phone to a destination phone, checking if a connection of the security domains of the source phone and the destination phone via a MLS voice gateway is allowed, and checking if a generation of a non-secure warning tone locally by the source phone is required. A call is established from the source phone to the destination phone upon acknowledgement of the local generation of the non-secure warning tone by the source phone.

Abstract: A network traffic control device, and a security policy configuration method. The network traffic control device identifies a source, a destination, and an application type of an input data stream; executes, based a predetermined enterprise organizational structure, first upward tracing processing to obtain a first source upward tracing point and a first destination upward tracing point; and generating a first security policy, where a source in a match condition of the first security policy is configured to the first source upward tracing point, a destination in the match condition of the first security policy is configured to the first destination upward tracing point. According to the security policy configuration method implemented by the network traffic control device, a security policy can be automatically generated, which reduces difficulty in configuring the security policy and increases a configuration success rate.

Abstract: An apparatus provides a method for analyzing a situation of a called terminal based on a sound source provided by a telecommunication service provider. The method includes storing feature informations of situation guidance sound sources provided by telecommunication service providers according to the situation of the called terminal; after a call connection request to a called terminal, receiving a sound source provided by a telecommunication service provider according to a situation of the called terminal; extracting at least one analysis duration of the received sound source with reference to a beep/tone of the received sound source, corresponding to feature informations of at least one candidate sound source among the situation guidance sound sources; and determining a situation of the called terminal based on a matching degree of the received sound source and the candidate sound source relating to a corresponding analysis duration, for respective analysis durations.

Abstract: Embodiments of the present invention perform speaker identification and verification by first prompting a user to speak a phrase that includes a common phrase component and a personal identifier. Then, the embodiments decompose the spoken phrase to locate the personal identifier. Finally, the embodiments identify and verify the user based on the results of the decomposing.

Abstract: A method for storage unit communication is provided. The method includes detecting an event associated with a loss of trust for the data stored within a storage unit and encrypting, at the storage unit, data that is being transmitted along an outbound path from the storage unit to a requestor, wherein the encrypting is responsive to detecting the event.

Abstract: A processor server receives transaction information associated with an online transaction between a user device and a merchant server, and provides embedded code to the user device based on receiving the transaction information. The processor server receives, based on execution of the embedded code, location information identifying a geographic location at which the user device is located, and an identifier associated with the user device. The processor server determines an authorization decision for the online transaction based on the transaction information, the location information, and the identifier, and forwards the authorization decision to the merchant server to permit the merchant server to approve or deny the online transaction.

Abstract: A computer implemented method determines validity of web-based interactions. Web-based interaction data relating to a web-based interaction may be accessed. The web-based interaction data may include aggregate measure data that may include a number of unique queries per web-based session. The validity of the web-based interaction may be determined based on the aggregate measure data.

Abstract: A method, system, and computer readable medium comprising instructions for providing Internet protocol enabled information delivery are provided. Information from a calling party is received at an Internet protocol enabled device. A lookup of information relating to the calling party is performed in a database via an Internet protocol connection. A message is received from the database comprising information relating to the calling party.

Abstract: Typical speaker verification systems usually employ speakers' audio data collected during an enrollment phase when users enroll with the system and provide respective voice samples. Due to technical, business, or other constraints, the enrollment data may not be large enough or rich enough to encompass different inter-speaker and intra-speaker variations. According to at least one embodiment, a method and apparatus employing classifier adaptation based on field data in a deployed voice-based interactive system comprise: collecting representations of voice characteristics, in association with corresponding speakers, the representations being generated by the deployed voice-based interactive system; updating parameters of the classifier, used in speaker recognition, based on the representations collected; and employing the classifier, with the corresponding parameters updated, in performing speaker recognition.

Abstract: The apparatus disclosed is a wireless vibration sensor monitor and recorder along with the associated system and method of use. The apparatus contains a digital accelerometer that operates off six axes. The apparatus may also include features such as a temperature sensor and ambient light sensor. The system actively monitors time and battery voltage level, as well as records information pertinent to the health of the apparatus. Once affixed to an appliance or piece of machinery, the apparatus monitors the duration of the cycle and the vibrations produced to compile a cycle profile. Once the apparatus has determined the cycle or predetermined period to be complete, a notification is sent to a remote user. This signal may be received by any compatible Bluetooth low energy device.

Abstract: An image processing apparatus includes a reception unit configured to receive a session start message, a determination unit configured to determine whether the session start message received by the reception unit is a session start message from a public Internet Protocol network or a session start message from a local Internet Protocol network, an acquisition unit configured to acquire a media type included in the session start message received by the reception unit, and a control unit configured to determine whether a start of a session is allowed, based on a result determined by the determination unit and the media type acquired by the acquisition unit.

Abstract: The invention relates to a system for providing an automated security management framework for an enterprise based on the enterprise's operations, infrastructure, and user-based processes, as well as industry-specific rules and regulations associated with the enterprise. The system is configured to generate recommendations or instructions based on correlation of enterprise's operations, infrastructure, and user-based processes with industry-specific rules and regulations. The recommendations or instructions are then provided to a user associated with the enterprise so as to facilitate actions to be taken to address a potential security threat.

Abstract: The present invention is a method and system for automatically recognizing which products a shopper intends to find or purchase based on the shopper's trajectory in a retail aisle. First, the system detects and tracks the person to generate the trajectory of the shopper. Then some of the dynamic features are extracted from the shopper trajectory. The shopper trajectory features of a given trajectory are typically the positions, the motion orientations, and speeds at each point of the trajectory. A shopper behavior model is designed based on some of the primitive actions of shoppers. The last step of the method is to analyze a given shopper trajectory to estimate the shopper's intention. The step either utilizes decision rules based on the extracted shopper trajectory features, or utilizes a trained Hidden Markov Model, to estimate the progression of the primitive actions from the trajectory.

Abstract: Verifying identities includes obtaining feature point information based at least in part on biometric information collected from a to-be-verified user to form a to-be-verified feature point information set, the to-be-verified feature point information set identifying the to-be-verified user, comparing the to-be-verified feature point information set with preset feature point information sets that were stored in advance, and in the event that a degree of match between the to-be-verified feature point information set and a preset feature point information set is less than a first predetermined threshold value, and is greater than a second predetermined threshold value: receiving verification data entered by the to-be-verified user, comparing the verification data with preset data corresponding to the preset feature point information set, and in the event that the verification data and the preset data are the same, verifying the to-be-verified user.

Abstract: A telephone switching system capable of enabling an administrator to easily change the setting when an illegal outgoing call is detected and the illegal outgoing call is regulated is provided. A telephone switchboard includes a detection section for detecting an occurrence of a predetermined event, an e-mail creation section for creating a notification mail in which a content of the detected event is described, and a transmitting section for transmitting the notification mail, and the management terminal includes a receiving section for receiving the notification mail, an e-mail creation section for creating a reply mail corresponding to the notification mail, and a transmitting section for transmitting the reply mail. Further, the telephone switchboard further includes a receiving section for receiving the reply mail, and a setting section for setting an operation condition for a predetermined operation performed by the telephone switchboard based on the reply mail received.

Abstract: A method of building a database for a linguistic recognition device is provided The method includes storing common linguistic model data configured to infer a word or a sentence from a character acquired by recognizing a language input by a user in a storage section of a linguistic recognition device, collecting recognition-related information related to the user after storing the common linguistic data, and analyzing the collected recognition-related information to be stored as individual linguistic model data.

Abstract: A system and method for preventing illicit use of a telephony platform that includes enrolling a plurality of accounts on a telecommunications platform, wherein an account includes account configuration; at a fraud detection system of the telecommunications platform, receiving account usage data, wherein the usage data includes at least communication configuration data and billing configuration data of account configuration and further includes communication history of the plurality of accounts; calculating fraud scores of a set of fraud rules from the usage data, wherein at least a sub-set of the fraud rules include conditions of usage data patterns between at least two accounts; detecting when the fraud scores of an account satisfy a fraud threshold; and initiating an action response when a fraud score satisfies the fraud threshold.