Abstract: A method for routing civilian calls to an associated public-safety officer is provided herein. During operation, a call processor receives a civilian call having a target identifier number identifying a target of the call. An incident identifier is then received from the calling party. A current workflow point is determined for the identified incident, and the call is routed to an appropriate person based on the workflow point for the identified incident.

Abstract: A speech interface device is configured to display an Augmented Reality (AR) user interface that displays information specific to a vehicle or other object. For example, the device may capture images of the vehicle and may displaying the AR user interface with labels, graphical elements, visual effects, and/or additional information superimposed above corresponding portions of the vehicle represented in the images. Using a remote system to perform speech processing, the device may respond to a voice command, enabling the AR user interface to display specific information about the vehicle and/or features of the vehicle in response to the voice command. The device may also send position data indicating information about what is displayed on the AR user interface, enabling the remote system to provide information about specific features or components based on where the device is pointed.

Abstract: An exemplary embodiment provides a non-transitory computer-readable storage medium with an executable information processing program stored thereon. The executable information processing program causes a computer of an information processing apparatus having a storage that stores a plurality of contents to perform designating an amount of data, displaying on a display a plurality of pieces of content information representing contents as being aligned in accordance with a priority for each content, selecting at least one of the plurality of pieces of content information in response to an operation by a user, and performing a calculation based on the designated amount of data and an amount of data of a content corresponding to the selected content information. The step of displaying a plurality of pieces of content information includes showing a result of the calculation on the display.

Abstract: Modular personal networks (MPNs) are disclosed that include multiple devices that may be worn, carried, or used in close proximity to a user. The devices communicate wirelessly. Devices include security circuitry that prevents them from being used in a different MPN once the user has configured them. Devices not designed for use within an MPN can be included in the network using a bridge device. Devices can be integrated into items of jewelry, such as earrings, rings, pendants, and bracelets. One item of jewelry, such as a bracelet, can support multiple replaceable modules with variable functions. Functions of the MPN can include communications, entertainment, medical monitoring, sports monitoring, personal organization, and games. Multiple users each with his or her own MPN can use them to collaborate in creation of music. An MPN can be used for mobile recognition and logging of wildlife.

Abstract: A method and system are disclosed. An active application, which is an application other than a phone application and an address book application, displays information. A selection is received of an information portion from within the displayed information, the information portion being other than a telephone number. Based on determining the pressing of the call-initiation key while the information portion is selected, and based on accessing contact information stored within the address book application without opening or displaying the address book application, a detected contact entry stored by the address book application is determined where the detected contact entry includes the information portion. A target telephone number associated with the detected contact entry is determined based on determining the detected contact entry. A call to the target telephone number is placed.

Abstract: Intravascular devices, systems, and methods are disclosed. In some embodiments, the intravascular devices include at least one pressure sensing component within a distal portion of the device. In that regard, one or more electrical, electronic, optical, and/or electro-optical pressure-sensing components is secured to an elongated member and the system includes components to process the output signals according to various calibration parameters.

Abstract: A module with an embedded universal integrated circuit card (eUICC) can include a profile for the eUICC. The profile can include a first and second shared secret key K for authenticating with a wireless network. The first shared secret key K can be encrypted with a first key, and the second shared secret key K can be encrypted with a second key. The module can (i) receive the first key, (ii) decrypt the first shared secret key K with the first key, and (iii) subsequently authenticate with the wireless network using the plaintext first shared secret key K. The wireless network can authenticate the user of the module using a second factor. The module can then (i) receive the second key, (ii) decrypt the second shared secret key K, and (iii) authenticate with the wireless network using the second shared secret key K. The module can comprise a mobile phone.

Abstract: Examples relate to scaling persistent connections for cloud computing. In some examples, a data packet is used to determine connection information of the first connection. At this stage, server portion of the first connection is closed by using the connection information to send a close command to the cloud server. In response to a keepalive signal from the client computing device, the connection information is used to send a keepalive response to the client computing device to maintain a client portion of the first connection. In response to a service request from the client computing device, a service notification including the service request is sent to the client computing device, where the client computing device initiates a second connection with the cloud server to process the service request.

Abstract: Disclosed is a method for controlling voice emoticons in a portable terminal for providing a recipient portable terminal with various voice files according to the emotions and feelings of the user in place of text-based emoticons, thereby enabling the various voice files to be played and to express rich emotions compared to the existing monotonous and dry TTS-based voice files. The present invention comprises the steps of: displaying a voice emoticon call menu for calling a voice emoticon menu on one area of a touch screen; displaying the voice emoticon menu provided with a voice emoticon list after the voice emoticon call menu is user-selected; and transmitting a voice emoticon user-selected from the voice emoticon list to a recipient portable terminal in place of the voice of the user.

Abstract: A module with an embedded universal integrated circuit card (eUICC) can include a profile for the eUICC. The profile can include a first and second shared secret key K for authenticating with a wireless network. The first shared secret key K can be encrypted with a first key, and the second shared secret key K can be encrypted with a second key. The module can (i) receive the first key, (ii) decrypt the first shared secret key K with the first key, and (iii) subsequently authenticate with the wireless network using the plaintext first shared secret key K. The wireless network can authenticate the user of the module using a second factor. The module can then (i) receive the second key, (ii) decrypt the second shared secret key K, and (iii) authenticate with the wireless network using the second shared secret key K. The module can comprise a mobile phone.

Abstract: Techniques for processing data according to customer-defined rules are disclosed. In particular, methods and systems for implementing a data alteration service using one or resources of a distributed computing system are described. The data alteration service is flexibly configurable by entities using the distributed computing system, and may be used to augment, compress, filter or otherwise modify data crossing a customer boundary.

Abstract: An IP-enabled speaker with a trigger button module. Activation of the button on the trigger button module activates an audio link between a user of the speaker and a user of a destination communications device.

Abstract: A network element of a software-defined network includes functional entities (321-325) capable of transferring data between each other and providing connections to other network elements. One or more of the functional entities are configurable with configuration data received from a controller of the software-defined network. The network element is adapted to transmit, to the controller, entity-specific capability descriptors related to the functional entities configurable with the configuration data. Each entity-specific capability descriptor expresses operations capable of being carried out by the respective functional entity. As the controller is made aware of the capabilities of the functional entities, the goal of the software-defined networking to provide controlled management of the data-forwarding functionality of a network element as a whole can be extended to the functional entities, e.g.

Abstract: A method includes receiving, via an input interface of a mobile communication device, user input corresponding to dialed digits. The method includes causing a transmitter of the mobile communication device to transmit a connection signal to a communication network device based on the dialed digits. The method includes determining, at a processor of the mobile communication device, whether the dialed digits are associated with an action based on action information stored at a memory of the mobile communication device. The method further includes when the dialed digits are associated with the action, automatically causing the transmitter to transmit a disconnect signal to the communication network device, the disconnect signal indicating termination of a communication session associated with the dialed digits, and performing the action using the processor.

Abstract: A method of transmitting routing information within a network is disclosed. In an embodiment, the method involves providing a message including a digital word in which at least each node in the mesh network other than the one node and the another node is represented by a single binary bit. The binary bit associated with each node is set to one value if the node is in the preferred route and the other value if the node is not in the preferred route.

Abstract: A module with an embedded universal integrated circuit card (eUICC) can include a profile for the eUICC. The profile can include a first and second shared secret key K for authenticating with a wireless network. The first shared secret key K can be encrypted with a first key, and the second shared secret key K can be encrypted with a second key. The module can (i) receive the first key, (ii) decrypt the first shared secret key K with the first key, and (iii) subsequently authenticate with the wireless network using the plaintext first shared secret key K. The wireless network can authenticate the user of the module using a second factor. The module can then (i) receive the second key, (ii) decrypt the second shared secret key K, and (iii) authenticate with the wireless network using the second shared secret key K. The module can comprise a mobile phone.

Abstract: A system controlling use of a communication channel in a communication network. The system comprising a network including service nodes. The service nodes comprising one or more sets having one or more nodes adapted to provide service functions in response to messages in the network. At least one of the sets comprising a member node having an interface for communication with a remote terminal, and a user interface process coupled with the interface to include a user of the remote terminal in the network. At least one of the sets comprising a member node having an interface to the communication network, and a process coupled to the interface to control establishment of the communication channel for the user.

Abstract: A method and apparatus for gaining access to communication services includes receiving an initial inquiry for communication service access, collecting equipment information based upon the initial inquiry, sending a non-voice communication to said equipment and receiving a request from said equipment to obtain communication service access. The apparatus includes a system having one or more controllers for performing communication service access.

Abstract: The present invention resides in one aspect in a system including a user operable portable radio communication device and a server. The invention includes the portable radio communication device comprising a sensor adapted to allow automatic input of data to the portable radio communication device, a controller for controlling the device, a browser adapted to download content from the server, the controller being arranged to be responsive to data input via said sensor so as control the browser to download content from a server associated with the input data, means for providing for information personal to a user, and contextualization means configured to contextualize the downloaded content with the personal information.

Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A first service or a first product is identified by the remote learning engine based on the accessed usage data. A first recommended voice bundle application is determined by the remote learning engine. A recommendation associated with the first recommended voice bundle application is transmitted to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. A response from the user associated with the recommendation is received. In response to determining that the user has not accepted the recommendation, a second service or a second product is determined based on the received response. A second recommended voice bundle application is determined based on the second service. The second recommended voice bundle application is executed by the telephonic device.

Abstract: Disclosed are a call processing supplementary service providing terminal device and an operation method thereof. The device includes: terminal operator configured to detect current state of the terminal device and provide an event signal corresponding to the detected current state; and a service provider configured to, when at least one of a voice call origination attempt state and a voice call end state is detected through the event signal, provide pre-registered additional content corresponding to the voice call. Accordingly, a call supplementary service can be conveniently provided without intervention of a communication service provider.

Abstract: A telecommunications addressing system/method allowing selection of a telephone instrument device (TID) using arbitrary identifiers is disclosed. The system/method allows a source TID (STD) to select a target TID (TTD) by the use of a Target Telephone Identifier (TTI) data string rather than a traditional numeric telephone identification (NTI). This TTI is then indexed within a TTI/NTI mapping server (TMS) that functions as a hierarchical repository of TTI/NTI mappings. STD/TTD communication is established by first performing a lookup of the STD-selected TTI within the TMS to identify the NTI of the TTD. Once the NTI of the STD has been identified by the TMS, communication between the STD and TTD is established using the NTI via the normal public switched telephone network (PSTN). TMS TTI lookup may be performed via STD TID web application and/or via PSTN infrastructure interface.

Abstract: A telecommunications addressing system/method allowing selection of a telephone instrument device (TID) using arbitrary identifiers is disclosed. The system/method allows a source TID (STD) to select a target TID (TTD) by the use of a Target Telephone Identifier (TTI) data string rather than a traditional numeric telephone identification (NTI). This TTI is then indexed within a TTI/NTI mapping server (TMS) that functions as a hierarchical repository of TTI/NTI mappings. STD/TTD communication is established by first performing a lookup of the STD-selected TTI within the TMS to identify the NTI of the TTD. Once the NTI of the STD has been identified by the TMS, communication between the STD and TTD is established using the NTI via the normal public switched telephone network (PSTN). TMS TTI lookup may be performed via STD TID web application and/or via PSTN infrastructure interface.

Abstract: An apparatus and a method of selecting a resource of an application in a wireless terminal, which can selectively download an optimum resource of the application appropriate for the wireless terminal are provided. The apparatus includes a controller for, when a download of an application is selected, downloading an application having a resource corresponding to screen information of the wireless terminal from applications for respective resources for the application provided by an application provider.

Abstract: In a click-to-call (C2C) communication environment, a web client of a computing terminal is configured to initiate a C2C call when a user selects a call tag provided in a web page being presented to the user. The call is intended to be established between a remote endpoint associated with the call tag and one of either the computing terminal or another terminal associated with the user. If the C2C call is directed to an automated system and placed in a queue or on hold, the present invention allows supplemental content intended for the user to be delivered to the web client from which the C2C call was initiated. The web client may present the supplemental content to the user.

Abstract: A process and system for capturing site maintenance and repair information and creating a closeout package in near real time. The process involves an on-site technician calling into a call center to establishing voice communication with the call center personnel. The personnel connect to the cloud to access photos that are to be taken by and automatically uploaded to the cloud using the technician's smart device. The technician then goes through a predetermined list of work items or actions while verbally describing to the call center personnel each item and while taking photos of key items. The call center personnel record in their computer item descriptions, information and photos in real time as the work is completed. Upon finishing the on-site work, the technician signs out and the call center personnel trigger the auto-generation of a closeout package that is immediately available to the customer via web access.

Abstract: Systems and method for processing orders for telecommunications services are disclosed. Generally a telecommunications transaction set of an electronic data interchange standard is received, the telecommunications transaction set corresponding to a telecommunications product or service for a customer. An order for the telecommunications product or service is then generated based on processing of the telecommunications transaction set.

Abstract: The present invention provides a system, method and software application for associating one or more phone numbers with an action on a phone and performing an action on the phone in response to the user initiating a call to one of such phone numbers. Certain phone numbers are associated with an action. The user's phone, or a server with which the user's phone communicates, maintains a table of the phone numbers associated with an action, and each phone number in the table is related to an action. Software on the user's phone listens for call initiated by a user. When the user initiates a call, software on the phone “intercepts” the call, and the phone (or a server with which the phone communicates) determines whether the call is to a phone number that is in the table. If the phone number is in the table, then it is associated with an action, and the user's phone performs that action at a time specified by instructions for such action.

Abstract: The present invention proposes a system and a method to enable an IVR mashup interface to ease the selection of services over a communication device and enhances the caller experience by ways of personalizing the call and making effective use of the call hold time. The said system and method as implemented by the mashup server automatically connects the caller to the most immediate service offering service provider after simultaneously placing of the call to various service providers. In the mean time, the mashup server simultaneously calculates the wait time to get connected to service provider after a call is made to mashup service and relays appropriate promotional content to the caller based on such wait time and the profile of the user. Further the system and method as proposed is capable of representing a user and transact on behalf of the user by talking to the live agents or interacting with the automated IVR systems representing the service providers.

Abstract: Provisioning is described for use in communications systems. The provisioning includes receiving a message at an inbox of a device. The message includes information of an electronic location of a source device from which to download the appropriate application and device and user-specific information used for configuration of the application. An application is automatically transferred to the device in response to selection of the received message by a user of the device. The application is automatically installed on the device. The application is auto-started, at which time it self-configures using the original message.

Abstract: Implementations of the present disclosure involve an apparatus, system and/or method for a central hub of a telecommunications network to provide varying services for a received communication intended for varying telecommunications networks. In one embodiment, the central service hub receives the communication and provides the varying services for the communication based on information concerning the communication, such as the intended telecommunication network. In another embodiment, the central service hub analyzes the communication and determines to which telecommunications network the communication should be routed to apply the appropriate network services. The central service hub may comprise a softswitch, media gateway controller device or other telecommunications device that includes programming, such as an application programming interface (API), configured to receive and process the incoming communications.

Abstract: The present invention resides in one aspect in a system including a user operable portable radio communication device and a server. The invention includes the portable radio communication device comprising a sensor adapted to allow automatic input of data to the portable radio communication device, a controller for controlling the device, a browser adapted to download content from the server, the controller being arranged to be responsive to data input via said sensor so as control the browser to download content from a server associated with the input data, means for providing for information personal to a user, and contextualization means configured to contextualize the downloaded content with the personal information.

Abstract: Embodiments of the invention provide systems and methods for providing one or more services in a communication session such as a call or other media exchange independent of supporting network technologies. According to one embodiment, a system for providing one or more services in a communication session can comprise a communication network and an application dispatcher communicatively coupled with the communication network. The application dispatcher can be adapted to determine one or more components for providing at least one service in the communication session and direct the communication session to the one or more components. According to one embodiment, determining the one or more components and directing the communication session to the one or more components can be performed independent of supporting network technologies.

Abstract: Systems and method for processing orders for telecommunications services are disclosed. Generally a telecommunications transaction set of an electronic data interchange standard is received, the telecommunications transaction set corresponding to a telecommunications product or service for a customer. An order for the telecommunications product or service is then generated based on processing of the telecommunications transaction set.

Abstract: In general, the subject matter described in this specification can be embodied in methods, systems, and program products for receiving, at a server system of a social network and from a telephone service provider, information identifying members of a preferred calling group for a first user that is associated with the telephone provider. The sever system of the social network identifies the first user as a member of the social network. The server system of the social network identifies one or more of the members of the preferred calling group as being one or more members of the social network. The server system of the social network automatically defines a social network group that includes the one or more members of the preferred calling group who are members of the social network.

Abstract: A system and method for using networked mobile devices in a vehicle in a tightly integrated manner is presented. The vehicle has an OBE, a mobile device client, and vehicle components, and the mobile device has a mobile device proxy and applications, such that the mobile device client and the mobile device proxy communicate, enabling dynamic transfer of the applications to the OBE and execution of the applications on the mobile device and the OBE using the plurality of vehicle components at runtime. In one embodiment, the mobile device client and the mobile device proxy authenticate each other. The authentication can be performed using digital certificates. The mobile device client can communicate the vehicle components on the vehicle to the mobile device proxy. The mobile device client and the mobile device proxy can communicate using Bluetooth. The vehicle components can include dashboard displays, speakers, and voice I/O systems.

Abstract: A designated service provider of a customer having slamming protection on their account may not be changed without authorization from the customer to remove the slamming protection. When a customer's telephone company receives a request to change the customer's long distance provider and subsequently determines that the customer has slamming protection on their account, the telephone company notifies the requester that the requested change may not be provisioned due to the slamming protection. The customer's authorization to remove the slamming protection is provided by the requester in the form of an audio file that is reviewed by the telephone company. If the telephone company or an agent of the telephone company listens to the audio file and approves the request, then the customer's slamming protection is removed.

Abstract: The present invention discloses a Remote Subscriber Identification (RSID) system with a communication device in communication with a remote database capable of seamlessly storing, linking, and transferring mobile data to a user's communication device. The communication device receives a biometric information of a subscriber and accesses a subset of the mobile information by authenticating the user in the remote database and uses the subset of mobile information for communication with a third-party associated with at least one item of the subset of the mobile information. The user's data can be used on any communication device that capable of recognizing personal identifying information, transmitting this information to the remote database, accessing the user's subscriber specification information and any subscriber personalized information, and transmitting it to the user's communication device, enabling the user to use this information with the communication device.

Abstract: A method for processing interactive screens for a wireless device is provided. The method includes receiving, from the wireless device, a download request for content. The method further includes determining whether the wireless device has an interactive screen associated with the content. If it is determined that the wireless device has the interactive screen associated with the content, the method further includes transmitting the content to the wireless device without transmitting the interactive screen.

Abstract: Embodiments of the present invention provide optimization of telephone services through telephone calling plan/card analysis. The least expensive rate is found for telephone calls at any given time and/or date, either through static pre-entry of data, or through dynamic querying of rates via a web-based look-up table, and places calls according to an optimized calling plan. Specifically, in a typical embodiment, an outgoing/target telephone number for an intended telephone call is captured, and a corresponding destination geographic region is identified. Based on the geographic region, a calling plan resulting in a lowest price for the telephone call is identified. This is typically accomplished by consulting at least one table (e.g., call information table) that associates (among other things) calling plans and/or calling cards with geographic regions.

Abstract: Method and apparatus for maintaining state information on a client device configured for voice-over-internet protocol (VOIP) communication is described. In one example, a VOIP call between the client device and an endpoint device through a packet network is established. State information is sent from the client device to the endpoint device during the VOIP call. The state object having the state information embedded therein is received from the endpoint device at the client device. The state object is stored in the client device. The state object may be retrieved from the client device during the VOIP call or a subsequent VOIP call in response to an authenticated request from the endpoint device. Alternatively, the state object may be retrieved from the client device during a subsequent web session in response to an authenticated request from a host.

Abstract: There is provided a communication device which has a first communication system that communicates with an external telephone device and a second communication system that communicates with an external computer. The communication device comprises a call unit and a data acquisition unit. The call unit makes a call to a telephone device designated by a user using the first communication system. If a destination of the call unit is decided by the user's designation, a data acquisition unit obtains data corresponding to the destination telephone device using the second communication system. By only making a call operation, the user can obtain the data corresponding to the destination telephone device from the communication device through the computer network which is a different kind of network from the telephone line network. That is, the communication device can reduce user's operations to access related devices over various kinds of networks.

Abstract: A method and apparatus for gaining access to communication services includes receiving an initial inquiry for communication service access, collecting equipment information based upon the initial inquiry, sending a non-voice communication to said equipment and receiving a request from said equipment to obtain communication service access. The apparatus includes a system having one or more controllers for performing communication service access.

Abstract: A disclosed method allows service subscribers to modify service subscriptions online. Operations within the method may include receiving an order for a service package from a subscriber, wherein the service package includes multiple features. In response to the order, the features in the service package may automatically be cross referenced with a list of existing features for the subscriber to detect any overlap between the features in the service package and the existing features. In response to detecting an overlap, a subscription change request may automatically be computed, wherein subscription change request includes only the features in the service package that do not overlap the existing features. The subscription change request may then be submitted for implementation by a service provider, possibly after receiving confirmation of the change request from the subscriber.

Abstract: An Internet Protocol (IP) phone transmits on a network, an IP packet comprising a dynamically-assigned IP address. A computer associated with the network uses the dynamically-assigned IP address in the packet to identify a specific site to which the IP phone belongs and/or a specific local area network (LAN) to which the IP phone is connected. Then, data to be used to provide telephony service to the phone is recorded in a memory. In some embodiments, the computer associates the IP phone with a dialing plan unique to the specific site, wherein the dialing plan includes an area code to be used by the IP phone.

Abstract: In a click-to-call (C2C) communication environment, a web client of a computing terminal is configured to initiate a C2C call when a user selects a call tag provided in a web page being presented to the user. The call is intended to be established between a remote endpoint associated with the call tag and one of either the computing terminal or another terminal associated with the user. If the C2C call is directed to an automated system and placed in a queue or on hold, the present invention allows supplemental content intended for the user to be delivered to the web client from which the C2C call was initiated. The web client may present the supplemental content to the user.

Abstract: Systems and method for processing orders for telecommunications services are disclosed. Generally a telecommunications transaction set of an electronic data interchange standard is received, the telecommunications transaction set corresponding to a telecommunications product or service for a customer. An order for the telecommunications product or service is then generated based on processing of the telecommunications transaction set.

Abstract: A system for providing a mobile phone based treasure hunt game including a system server including puzzle data pertaining to a plurality of geographic sites, at least one mobile phone, a plurality of geographically diverse mobile phone location identifiers, software executing on the system server for receiving location data pertaining to the at least one mobile phone, the location data indicative of a location of the at least one mobile phone relative to at least one of the location identifiers, software executing on the system server for determining at least one of the geographic sites within a predetermined distance of the location, and software executing on the system server for providing at least a portion of the puzzle data pertaining to the at least one geographic site to the at least one mobile phone.

Abstract: A method and apparatus are provided for changing operating parameters within an automatic contact distribution system that includes a plurality of functionally similar but structurally different automatic contact distributor subsystems. The method includes the steps of a user selecting an operating parameter for use by each of the plurality of functionally similar but structurally different automatic contact distributor subsystems, a respective conversion program for each of the plurality of functionally similar but structurally different automatic contact distributor subsystems receiving the selected operating parameter from the user and incorporating the selected operating parameter into the respective subsystems.

Abstract: A system configured to detect a requested access to an ambient service over a wireless network, the requested access being associated with a communications device communicatively coupled to the system over the wireless network, the ambient service providing sponsored access to a network destination, wherein the sponsored access comprises a usage of the wireless network associated with the ambient service that is sponsored by a sponsor entity; obtain, based on the requested access, a associated with the communications device or the wireless network; and determine, based on the traffic characteristic, whether the requested access is within an ambient service profile controlling access by the communications device to the ambient service over the wireless network. When the requested access is within the ambient service profile, the system allows the requested access, and when the requested access is not within the ambient service profile, the system prevents the requested access.