Abstract: A system to identify the operator of at least one call number stored in memory in a user terminal, the system including: at least one terminal, a SIM Tool Kit application or software (2) integrated in the user terminal and managing at least one device to send an identification request to identify the operator of at least one call number, and at least one device to receive a reply to the identification request, a platform managing identifications of the operator of at least one call number, this platform including at least one interface to receive requests and one interface to transmit replies, and an identification server linked to C.R.M.D. equipment (Common Remote Mobility Directory), the identification server being the priority interface of the C.R.M.D. equipment, a communication network between the different components of the system.

Abstract: A telephony system that accepts inputs, such as account codes, from a variety of devices and interfaces. The system includes a server with a telephony management software (TMS) unit, a telephony application programming interface (TAPI) unit, and an application unit. The application unit includes a control module, a call status module, an endpoint interface module, a storage interface module, a call transfer module, a TAPI interface module, a configuration module, and an extension library module. A server is capable of prompting several devices for an input and then accepting an input from any of the devices. Thus, a server enables a user to initiate a phone call on one device and then input information using a different device.

Abstract: The present invention implements a multimedia business communications platform that enables conference casting over a network. End users or so-called “audience members” participate in conference casts from anywhere on the Internet or behind an enterprise firewall using a standard Web browser running a streaming media player. The conference platform typically includes a number of subsystems: a Web reservation subsystem, a voice server subsystem, a content storage subsystem, a monitoring data subsystem, an attendee access subsystem, and an archive subsystem. Web reservation subsystem provides a mechanism that enables an entity to make an event reservation. Web reservation subsystem typically includes a database and an associated database management system. Voice server subsystem validates a user and converts an incoming telephone signal (i.e., the conference call) to an output data stream. Attendee access subsystem responds to attendee requests and returns information (e.g.

Abstract: The protection of data on a client mobile computing device by a server computer system such as within an enterprise network or on a separate mobile computing device is described. Security tools are described that provide different security policies to be enforced based on a location associated with a network environment in which a mobile device is operating. Methods for detecting the location of the mobile device are described. Additionally, the security tools may also provide for enforcing different policies based on security features. Examples of security features include the type of connection, wired or wireless, over which data is being transferred, the operation of anti-virus software, or the type of network adapter card. The different security policies provide enforcement mechanisms that may be tailored based upon the detected location and/or active security features associated with the mobile device. Examples of enforcement mechanisms are adaptive port blocking, file hiding and file encryption.

Abstract: Systems and method for processing orders for telecommunications services are disclosed. Generally a telecommunications transaction set of an electronic data interchange standard is received, the telecommunications transaction set corresponding to a telecommunications product or service for a customer. An order for the telecommunications product or service is then generated based on processing of the telecommunications transaction set.

Abstract: A method for invoking the service in the intelligent network includes realizing the communication between the different service control points in the intelligent network and providing various intelligent service to the users by the cooperation between the communicating service control points according to the service request information of the user. The method for invoking the service in the intelligent network of the present invention enables the process of invoking the intelligent service to have better application and extensibility. The process of various service invoking needn't limit to the service control point of the same manufacture.

Abstract: Systems and methods of managing and diagnosing enterprise telephonic devices are disclosed. A provisioning request can be received from an enterprise telephonic device. The provisioning request can include a domain name system lookup request. An enterprise network address of a device management server can be provided to the enterprise telephonic device. A voice data link can be established with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices. The device management server can periodically receive heartbeat data from the enterprise telephonic device. The heartbeat can be indicative of a status of at least one functionality of the enterprise telephonic device. The enterprise telephonic device can provide diagnostic logs when requested by the device management server. In addition, the enterprise telephonic device can be configured to periodically request software updates.

Abstract: Methods and apparatus to authorize and allocate resources for outdial communication services are disclosed. An example disclosed method comprises determining a first local access transport area (LATA) useable to route an outdial call initiated by a message center, identifying a first set of unified sub-groups within the first LATA having a first sub-group type and having unused capacity, each unified sub-group comprising a logical grouping of communication resources partitioned among at least one of a plurality of features or a plurality of subscriber categories, determining whether any of the unified sub-groups in the first set meets a first selection preference, and if any of the unified sub-groups in the first set meets the first selection preference, selecting a first unified sub-group having a lowest current load from the unified sub-groups in the first set meeting the first selection preference to route the outdial call.

Abstract: A method includes determining all telephone numbers to which a selected CLLI can terminate calls, wherein the CLLI is associated with one or more major trading areas (MTAs), creating a FROM-TO relationship between at least a subset of TNs in the one or more MTAs and the TNs to which the selected CLLI can terminate calls, and provisioning the FROM-TO relationship on a core routing engine accessible to a switch. A system includes a local route manager (LRM) configured to receive input designating a CLLI as available for intra-MTA routing, the CLLI being associated with one or more MTAs, a cluster generator configured to create a first set of all telephone numbers (TNs) handled by the CLLI, a second set of selected TNs in the one or more MTAs, and an association between the first set and the second set, and a provisioning module configured to provision the association between the first set and the second set on a core routing engine to identify calls between TNs of the sets as local in jurisdiction.

Abstract: An appointment control system provides high speed, real-time appointment setting capabilities. The sequential processing of service orders and a continuously updated dispatch database, ensure appointment setting reliability, in that there is little opportunity for overbooking technician network resources. The appointment control system, thereby, minimizes the occurrence of missed and rescheduled appointments. In the event a technician network resource is reduced, the dispatch database can be instantly modified to reflect the change. The appointment control system is configured to automatically recognize a modification in the dispatch database and to transmit notices to appointment setters that appointments utilizing that technician network resource must be changed. Where possible, the appointment control system will automatically reassign such appointments to other available technician network resources, without requiring the involvement of the appointment negotiators.

Abstract: A method for processing calls. Initiation of a call by a user is detected in the communications device. In response to detecting the call, a geographic identification based on a number assigned to the communications device and/or language identification based on a user of the communications device is identified. The geographic identification and the language identification are transmitted with caller identification information for use by a called party.

Abstract: A method of processing service information relating to a plurality of user services available in a telecommunications system is disclosed. The method includes storing entities defining service components in a service information database, where each service component entity represents a distinct aspect of service functionality which can be provided by the telecommunications system. Entities defining implementation technologies are also stored, each implementation technology entity being associated with a service component entity and representing a technology that can be used for implementing the aspect of service functionality represented by the service component entity. The method further stores entities defining user services available to users of the telecommunications system, each user service entity being associated with one or more service component entities defining service functionality aspects of the user service.

Abstract: In one embodiment, a scheme is disclosed for facilitating discovery and integration of service capabilities available in a network environment via disparate service platforms. A query may be generated by a subscriber party towards a service integration node having functionality to integrate service features from a plurality of service platforms. A response may be received by the subscriber party from the service integration node, wherein the response includes a list of service capability identifiers relating to one or more service features. A display module is operable for presenting at least a subset of the services enabled by the discovered list of service capability identifiers via a display for supporting user interaction at a user equipment (UE) device.

Abstract: The present invention is a method and system for transferring calls among communicating devices connected through a public network. The service is offered by a public network to permit a party in a ongoing conversation to transfer a call to another communicating device that may be more convenient to use, such as from a mobile telephone experiencing static to a land-based telephone, or from a home telephone to a mobile phone as a party leaves the home. In a method according to the invention, the network first establishes a connection between two communicating parties. The network then receives from one of the parties a request to transfer the call to another communications device. The network then transfers the call. The invention may be entirely network-based, in which case there may be a database of transferee devices stored on the network.

Abstract: The present invention provides methods that allow more sophisticated use of custom calling services by consolidating the access to and administration of services for multiple lines and/or telephone devices. Embodiments include a single configuration interface for the calling services on all of an individual's telephone lines or devices, a single system for providing incoming calling services for all of an individual's telephone lines or devices, and a single system for providing outgoing calling services for all of an individual's telephone lines or devices. The present invention also includes features which allow custom calling services for a particular telephone device to be customized so as to interact with the custom calling services on another telephone device belonging to the same user.

Abstract: A method and apparatus for real-time insertion of services into an IP telephony call session are disclosed. A client initiates a service request message to a second server. The service request message includes the client identity and a requested service available from a second server. The first server determines if the client is authorized to use the requested service. If the client is authorized to use the requested service, the second server delivers the requested service to the client.

Abstract: Described is a technology by which a user's telephone-related data is aggregated from various sources for use in assisting the user with making telephone calls. For example, call history data corresponding to a landline telephone, a mobile telephone and/or an office telephone of the user may be combined. Other sources include a landline telephone service, a mobile telephone service, an enterprise telephone system or server, a computing device, voice mail data, web page data, electronic message content, instant message content, a contacts list, and/or an information data store. The telephone-related data can be processed (e.g., based on frequency and calling patterns) to determine corresponding probability data to help determine a user's intent in locating a particular recipient to call. The user may access the telephone-related data via voice commands input at one of the user's telephones, or by receiving a visible list of at least part of the telephone-related data.

Abstract: A digital telephony system which provides telephone services to a plurality of subscribers. The system includes a private branch exchange (PBX) which provides multiple analog telephone lines and includes an interface to a data link. The multi-user system which provides telephone services to subscribers not associated with the PBX, is connected to the PBX by the analog telephone lines. A subscriber accesses the multi-user system by initiating a connection to the multi-user system such as a telephone connection or a message over a cellular network. The multi-user system receives information regarding the telephone connection over the data link thereby generating a call event; and triggers an action based on the information received by synchronizing one of the analog lines to the call event. Preferably the action includes intercepting, or call-back actions, which provide the services to the external subscribers using functionality available in the PBX.

Abstract: Processing a communication session involves accessing a database storing features that include caller preferences associated with a caller and callee capabilities associated with a callee. Rules for processing a communication session are retrieved. Each rule specifies a condition and an action to be performed if the condition is satisfied. The rules are applied to at least one of the features to yield a determined action, and a communication session is processed in accordance with the determined action.

Abstract: The invention provides a method and system for temporarily provisioning a telephone service feature. At the request of a calling or called party, a telephone service feature to be temporarily provisioned can be identified. Once identified, the telephone service feature can be provisioned and activated to handle the telephone service feature. Upon completion of the call, the requested telephone service is deactivated. In order to activate the requested telephone service feature, system resources can be allocated to support the identified telephone service feature. The allocation of system resources can include reserving a pool of resources for activating the identified telephone service feature. For example, a pool of line interface circuits may be reserved specifically for providing temporary provisioning of the telephone service feature for subscribers. An available resource capable of processing the identified telephone service feature can be selected from the pool of resources.

Abstract: Embodiments of the invention provide systems and methods for providing one or more services in a communication session such as a call or other media exchange independent of supporting network technologies. According to one embodiment, a system for providing one or more services in a communication session can comprise a communication network and an application dispatcher communicatively coupled with the communication network. The application dispatcher can be adapted to determine one or more components for providing at least one service in the communication session and direct the communication session to the one or more components. According to one embodiment, determining the one or more components and directing the communication session to the one or more components can be performed independent of supporting network technologies.

Abstract: Methods, systems, and products are disclosed for providing telephony services to customers. A metaservice is associated with a directory number. The metaservice is provisioned as a pseudo-service for advanced telephony services for the directory number. When a request is received for an advanced telephony service for the directory number, then the metaservice is provided to appear as the requested advanced telephony service.

Abstract: The invention provides a method and system for temporarily provisioning a telephone service feature. At the request of a calling or called party, a telephone service feature to be temporarily provisioned can be identified. Once identified, the telephone service feature can be provisioned and activated to handle the telephone service feature. Upon completion of the call, the requested telephone service is deactivated. In order to activate the requested telephone service feature, system resources can be allocated to support the identified telephone service feature. The allocation of system resources can include reserving a pool of resources for activating the identified telephone service feature. For example, a pool of line interface circuits may be reserved specifically for providing temporary provisioning of the telephone service feature for subscribers. An available resource capable of processing the identified telephone service feature can be selected from the pool of resources.

Abstract: A system for providing services in a communications network includes a service processing function, a universal directory function, and a nodal resource manager. The service processing function receives service requests, formulates requests for interworking functions based upon service requests, and formulates resource requests based upon service requests and interworking functions. The universal directory function receives addresses from the service processing function and returns interworking functions based upon addresses. The nodal resource manager receives resource requests and allocates resources to the service processing function in response to resource requests. The nodal resource manager maintains a resource database that includes an entry corresponding to each network resource managed by the nodal resource manager.

Abstract: According to one embodiment of the present invention, a method of arranging a call with a service provider is disclosed. The method includes: determining whether the service provider accepts arranged calls; if it is determined that the service provider does not accept arranged calls, contacting the service provider to request arranged calls from the service provider; and if it is determined that the service provider accepts arranged calls, requesting an arranged call.

Abstract: A method and apparatus for configuring at least one component of a plurality of components in a communications network are described. In one embodiment, the at least one component is selected from a plurality of components, wherein the plurality of components is situated at a common location, such as server farm. Afterwards, the at least one component is configured to predominantly support a first network function that is a high availability function, while it is also configured to support at least a second network function with only a limited portion (e.g., a low percentage) of its total processing resources.

Abstract: The invention relates to a method and configuration for controlling and/or monitoring terminals connected to a communications system. In order to control and/or monitor terminals, which are connected to a communications system and which have at least one controllable/monitorable function, an application sends a first message with the call number of a terminal, which is to be controlled and/or monitored thereby, to a telephony server. This telephony server conveys this call number to the communications system that, as a response, conveys terminal information via the controllable/monitorable functions of the relevant terminal. The telephony server comprises a database with data records that describe controllable/monitorable terminals, and comprises at least one data record which can be supplemented and which contains an identification number.

Abstract: A method and apparatus for enabling the creation of customer specified service logic are disclosed. The method enables a service provider to define a plurality of pre-built blocks of service logic for constructing basic and advanced telephone services, to enable the customer to use the pre-built blocks to construct the service logic, to receive the service logic from the customer, to verify the accuracy and/or completeness of the service logic and to activate the service. This flexible approach allows a customer to select the exact package of services that the customer wishes to receive. The selected services match exactly the customer's need and allow the service provider to remain competitive.

Abstract: A communication system comprising one or more ubiquitous sensor(s) for generating awareness data relating to a user, a context engine for receiving and processing the awareness data to determine the user's current context for the purpose of event handling, a policy engine for receiving and relating at least one pertinent evidential indicator of an incoming event from a caller to the user's current context and in response selecting a preferred event handling feature, and a delivery agent for executing the preferred event handling feature.

Abstract: The present invention provides a method for processing a call to ensure that the call is selected to be deassigned or released when a value-added service can not be provided according to current application resources state. The method includes: receiving, by an AS, a value-added service call triggered by a switching device; determining whether the call can be deassigned according to a preconfigured service policy when the AS finds the value-added service can not be provided according to a current resource state; sending a notification for deassigning the call to the switching device when a determining result is that the call can be deassigned; and processing, by the switching device, the value-added service call as a call not triggering the value-added service. The present invention further provides a system, an AS and a switching device for processing a call.

Abstract: Providing customer relationship management (CRM) between a communications service operator and their customers includes obtaining information about a requested communications service requested by a customer, retrieving information about related and/or complimentary communications services to the requested service, and conveying the retrieved information to the customer. The requested service is processed upon a determination that the retrieved information was conveyed to the customer, such that processing of the requested service is contingent upon the retrieved information being conveyed to the customer.

Abstract: A method of deploying a telecommunications service implemented in a service graph formed from a plurality of service independent building blocks includes developing the service graph from a plurality of service independent building blocks interconnected to execute a service process. From the service graph, a service script is generated and the service script is transferred to a customer.

Abstract: A system and method for delivering digital subscriber line (DSL) service to a subscriber from a remote terminal of a telephone network. Included is a first route for delivering a telephone signal to the subscriber, and a second route for passing the telephone signal through a DSL system before delivering the signal to the subscriber. A disrupter is then used to selectively activate either the first or second route.

Abstract: Methods, systems, and computer program products for providing an enriched messaging service in a communications system is described. In one embodiment, the method includes receiving a signaling message associated with a call at one of a plurality of service dispatch and control (SDC) functions, wherein the call signaling message includes a subscriber identifier. A plurality of call services associated with the subscriber identifier that is to be applied to the call is determined. The method also includes communicating the signaling message from the SDC function to a service platform and receiving back at the SDC function for each of the plurality of call services and thereby sequentially applying the call services to the call.

Abstract: Systems and method for processing orders for telecommunications services are disclosed. Generally a telecommunications transaction set of an electronic data interchange standard is received, the telecommunications transaction set corresponding to a telecommunications product or service for a customer. An order for the telecommunications product or service is then generated based on processing of the telecommunications transaction set.

Abstract: Method and apparatus for controlling a provisioning process. A first provisioning entity (115) issues a provisioning order (401). A provisioning controller (10) checks whether the received provisioning order is complete. If the order is not complete, a second provisioning entity (116,115) is selected to provide further provisioning data (PD1,PD2,PD3,PD4,PD5,PD6) so as to complete the incomplete received provisioning order and to send the corresponding provisioning order/s to the corresponding provisioned entity/ies (121, 122, 123). The provisioning controller may check a service provisioning template (PT-X), which can comprise identifiers of provisioning entities that can supply certain provisioning data, identifiers of the data that can be obtained from each and sequence information determining the order in which said data may be collected and provided for provisioning a given service. A status register may be used to keep track the processing status of a received provisioning order.

Abstract: In a network management system, an application program simulates provisioning operations and other network events in a communications network. The network management system may receive a selection of live network elements to be utilized in a simulated provisioning operation and provisioning instructions. The network management system may then flag the selected live network elements as simulated network elements which may be logical representations of their physical counterparts. The network management system may then execute the provisioning instructions on the simulated network elements to simulate the provisioning of the live network elements. The network management may also receive a selection of live network elements and/or element management systems to be utilized in simulating network events. The network management system may then flag the selected live network elements and/or element management systems and generate the network events based on received event data.

Abstract: A method of providing telephony services can include receiving a request to query a subscriber information data store to determine service description information for a call. The service description information can specify at least one telephony service associated with a subscriber for use in processing the call. The method further can include querying the subscriber information data store to determine the service description information, receiving the service description information from the subscriber information data store, and providing the service description information to a telephony service node to implement a telephony service specified by the service description information with respect to the call.

Abstract: A system for providing multiple call processing services to a customer includes a first call processor configured to provide a first call processing service; a second call processor configured to provide a second call processing service; and a feature manager in communication with the first and second call processors, the feature manager being configured to receive a query message generated in response to a trigger associated with a telephone call and to direct the first and second call processors to provide the first and second call processing services.

Abstract: A network (30) of a telecommunication system (100) receives requests (31) for feature transfers from one user (10) to another user (20). In addition, network initiated feature transfer marks a call agent (61) for feature transfer. Subsequent call attempts from a call agent (51) are redirected (63) by the network.

Abstract: The administration of protection of data on a client mobile computing device by a server computer system such as within an enterprise network or on a separate mobile computing device is described. Security tools are described that provide different security policies to be enforced based on a location associated with a network environment in which a mobile device is operating. Methods for detecting the location of the mobile device are described. Additionally, the security tools may also provide for enforcing different policies based on security features. Examples of security features include the type of connection, wired or wireless, over which data is being transferred, the operation of anti-virus software, or the type of network adapter card. The different security policies provide enforcement mechanisms that may be tailored based upon the detected location and/or active security features associated with the mobile device.

Abstract: A method of automation of subscriber customer premises equipment provisioning for use in a next generation telecommunications network. In one specific embodiment, the method involves receiving a service request from a network service provider that specifies a service to be provided to the customer premises equipment. A configuration template for a configuration appropriate for the customer premises equipment is retrieved. Configuration data is automatically generated for the customer premises equipment based on the configuration template and stored system configuration information. The completed configuration data is automatically delivered over the network to the customer premises equipment to result in configuring the customer premises equipment to provide the service. Embodiments are useful for configuring ADSL and T1 CPE devices in a voice-over-ATM network that uses Internet Protocol.

Abstract: A system and method for automatically provisioning a composite telecommunications product comprising a plurality of sub-products or services in response to a single customer order are provided. A composite telecommunications product may comprise, for example, Internet Access (IA), Voice over Internet Protocol (VoIP), and Internet Protocol Television (IPTV) services bundled together as a single product. The present invention allows all three sub-products to be automatically provisioned in response to a single customer order for the composite product.

Abstract: Systems and methods for providing feature mediation and orchestration on SIP-enabled networks are shown. In one exemplary embodiment, a method may include providing a first telephony services application, providing a second telephony services application, and combining a feature of the first telephony services application with a feature of the second telephony services application to form a logical telephony services application. In another exemplary embodiment, a system may include an application server platform and a feature mediation layer operable upon the application server platform, where the feature mediation layer provides a subscriber with a feature of the first telephony services application and a feature of the second telephony services application.

Abstract: A network operation center is provided. The network operation center provides a message to a customer over a communication link and waits for a reply to the message from the customer. When the reply is received, the network operation center determines whether the reply indicated the customer is receptive to contact from a call center. If the reply indicates the customer is receptive, the network operation center provides a notification to the call center along with customer contact information. The call center contacts the customer based on the notification.

Abstract: A telecommunication system includes telecommunication resources, points, and a connection manager. The connection manager is configured to establish connections between the telecommunications resources and the points in response to a request from an application. The connection manager uses routing tables to select the most efficient route from the available routes between a telecommunications resource and a point. The routing tables establish the connection by sending a request to allocate a telecommunications resource to a session manager.

Abstract: A method and apparatus for providing notification reminders via a communications system, comprising generating at least one of a web-based or telephone-based interface to an account supported by a server, creating, through the at least one of a web-based or telephone-based interface, notification reminder information comprising a notification reminder, contact information for at least one entity to receive the notification reminder; and a mode of receiving the notification reminder.

Abstract: A system for generating user availability information from call control events within a telephone system, comprising an Event Queue for receiving and storing call control events from the telephone system, and an Interpretation Engine for accessing the call control events in the Event Queue and in response updating a running sum for the user based on availability evidence ascribed to the call control events, and generating an indication of user availability based on the running sum.

Abstract: A telephone directory information modifying apparatus which makes use of backup data, which is a backup of telephone directory information of portable telephones and held at a data center, to permit mutual operation accompanying telephone number change.

Abstract: A method for operating a telecommunications server including configuring a personal auto attendant associated with a particular telephone extension, the personal auto attendant including a series of menu selections, each menu selection associated with a user defined action, receiving an incoming call from a caller for the particular telephone extension, transferring the incoming call to the particular telephone extension, outputting the series of menu selections to the caller, receiving a menu selection from the series of menu selections from the caller, and performing a user-defined action associated with the menu selection.