Abstract: A translation file containing trunk group, trunk level and other translation data is created on a translation input system in response to a circuit provisioning request. An interface between the translation input system and a trunk inventory system transfers the translation file to a translation file directory on a server. The interface logs into the trunk inventory system to generate a translation document to be used by switch technicians to translate trunk groups. Generic views are used rather than conventional structured views to simplify the generation of the translations document. The generic views also reduce the complexity of the software required to implement the interface.

Abstract: A system and method for processing orders for telecommunication services received by a telecommunication services provider include receiving an electronic message in a first predefined format from a telecommunications customer, automatically processing the electronic message to identify information related to a telecommunications service offered by the telecommunications services provider, and automatically generating an order for the telecommunication service based on the information so as to reduce manual intervention. In one embodiment, the system and method automatically generate an order by separating information related to each telecommunication service from the electronic message and translating the first predetermined format into a second predetermined format to facilitate further processing by the telecommunications services provider. Information relative to the order is generated by the services provider and converted to the first format before being forwarded to the customer.

Abstract: An adaptive rule-based mechanism and method to resolve conflicting feature interactions includes the steps of determining conflicting features available for execution in response to an event; examining the conflicting features to determine whether one of the conflicting features takes priority over other conflicting features; if one of the conflicting features takes priority, selecting that conflicting feature for execution; and if one conflicting feature does not take priority, prompting the user to make a selection to resolve the conflicting feature interaction.

Abstract: A network-provisioning data generating method, by which manual data registration can be prevented so that correct network provisioning data can be collected and registered in real time, and a transmission device, which is constituted according to the generated network structure, are provided.

Abstract: A system and method include implementing and accessing a subscriber's telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The system and method enable a subscriber to review, schedule and modify call forwarding information stored and implemented by a service control-point (SCP) through a common server from any dual tone multi-frequency (DTMF) telephone and IVR system via the PSTN or any GUI and Web client via the Internet. The subscriber is able to build and edit call forwarding data, such as a scheduler and priority and rejection screening lists, by the GUI via the Internet for subsequent implementation.

Abstract: A system for providing services includes service entities, interface entities, and a service bus. Each service entity produces and receives events and includes at least one of a reusable macro function, an application programming interface function, and a management interface function. Each service is implemented with at least one service entity. Each interface entity produces and receives events and is coupled to a communication system and communicates with the communication system using a communication protocol. The service bus couples the interface entities and the service entities and passes events between the interface entities and service entities.

Abstract: A system for automated installation of a communication line using an optimal route between a source location and a destination location is disclosed. The system includes a routing engine providing an automated design process for rendering the optimal route. The routing engine utilizes a routing algorithm to select the optimal route from a graph of capacity links defining a plurality of possible routes between the source and destination locations. If, at any time during the design process, the optimal route or capacity links defining the optimal route are detected as unavailable for any reason, the routing engine re-initiates the design process and thereafter selects a new optimal route based upon a new capacity graph built without the previously unavailable capacity link. Once designed, the available optimal route is provided to a command and control engine, which, in turn, manages the installation of the communication line using the optimal route.

Abstract: A telecommunications system including a public telephonic switching network interconnected with a telephonic network switch for routing calls from an initial telephonic unit to a destination telephonic unit. Telephonic calls are sent via the public telephonic switching network for receipt at the computer controlled telephonic network switch. The telephonic network switch has a central processing unit and an associated memory with an improved programmed operator services position system for assigning a language to the telephonic call such that the assigned language is an associated attribute for the telephonic call. Throughout the duration of the telephonic call, the call is identified to receive telephone operator services in the particular language assigned for the telephonic call.

Abstract: A network element management system which automatically configures itself, when an operator enters a component identifier, for optimal full-featured management of the identified component. This is preferably done by an autodiscovery process, and not by any mere lookup.

Abstract: An advanced intelligent network (AIN) stores, at time of service provisioning, call processing records (CPRs) associated with select special needs services. The CPR initiates alternative processing or suppresses processing of a CPR associated with a called party to provide special services. For example, public safety and emergency readiness and response organizations are identified at time of initial service provisioning with an appropriate passive user service CPR stored in a service control point thereby invoking special call processing requirements when calling another subscriber. Thus, subscriber AIN services which might block or reroute a call placed by an emergency organization would be suppressed by operation of the CPR associated with the calling telephone line. Other special need calls might also be accommodated.

Abstract: A telecommunication system includes a plurality of applications, a plurality of telecommunication resources, and a telecommunication services kernel. At least one telecommunication resource is capable of generating an event and each application is capable of responding to an event. The telecommunication services kernel couples a requested application triggered by the event with telecommunication resource required by the application. The telecommunication service kernel also de-couples the requested application and the required telecommunication resource in response to the requested application completing execution. The required telecommunication resource is now available to other applications. A method for allocating a telecommunication resource to an application in a telecommunications system is also disclosed.

Abstract: A system and method for provisioning cable telephone service in a cable communication system that is at least partially integrated with a telephone network. The cable communication system includes a head end Remote Digital Terminal (RDT) respectively communicating with a broadband network, a telephone switch and a customer premises Integrated Service Unit (ISU), and also includes an Order Management Center (OMC) associated with the RDT, the switch, or both. To implement telephone service to customer premises equipment adapted for communication with the ISU, the RDT is notified of a new service request by way of a service request message sent from the ISU to the RDT, and the switch is notified of the new service request by way of provisioning information sent from the OMC to the switch via an Element Management System (EMS) associated with the switch.

Abstract: A system and method are provided for automatically provisioning a user's telephone service (e.g., a complementary network service). A request to add, change or disconnect a service element or feature is received at a web server, telephone server or other entry point (e.g., resubmit server). A generic order object is created to identify the service feature(s) to be affected, how it is to be provisioned, the user's service provider (e.g., LEC (Local Exchange Carrier), wireless carrier) and may provide additional information needed to complete the provisioning. The generic order object is automatically converted into a form specific to the provider. When a response is received from the service provider, the system may update the status of the order to indicate success, notify the user of the order status, re-submit an order that was unsuccessful, notify an operator if intervention is required, initiate resubmission of the order, etc.

Abstract: The present invention relates to a process for the creation of validation rules with which a validation module can validate configuration data which can be used as operating parameters for telecommunications systems, and to a generating module, server, control module and storage means therefor. In the process, firstly a first validation rule set (BVR1, BVR2) comprising at least one validation rule written in a first, user-friendly language is acquired by a generating module (TL). Then the generating module checks whether the validation rules contained in the validation rule set comply with predefined, syntactic and semantic rules and translates the validation rules of the validation rule set from the first language into a second language, which can be evaluated by the validation module, if the validation rules in the first language have withstood the syntactic and semantic check.

Abstract: System and method for facilitating consolidated billing within a converging telecommunications network. The system and method include and involve a network resource control facility communicating with and controlling a plurality of network resources within a merged telecommunications network to deliver at least one merged communications service. Each network resource is configured to provide a communications function and to generate corresponding billing data. The network resource control facility is configured to consolidate the billing data from at least one network resource from the plurality of network resources in real-time related to at least one telecommunications service provided within said telecommunications network to generate consolidated billing data.

Abstract: A method and apparatus is disclosed which provides for the switching from service providers on dial-up connection. A user connection device like a cellular phone is programmed to receive command functions. The command functions allow the user to navigate across services provided through the dial-up connection. Once a first service is activated, a second service can be connected to automatically by selecting from a menu option. Navigation can also be performed by voice activation.

Abstract: An intelligent network provisioning system (20) has a client platform (22) with a user interface for order entry. A server platform (24) is connected to the client platform (22) by a network (26). The server platform (24) is capable of sending a query to a calling card provisioning system (28). An application server (30) upon receiving an order from the server platform (24) downloads the order to the intelligent network (32) and transmits a state change message to the server platform (24).

Abstract: A method for changing service data includes setting up service data in at least one of subscriber register nodes of a telecommunications network, the service data containing subscription-related data concerning subscribers of the network and the service data to be altered by at least one message of a functional protocol. The at least one message of a functional protocol is sent to the at least one of the subscriber register nodes. A terminal of the network generates a handler message based on a specific command input by a user on the terminal. The handler message is independent of the functional protocol and has identification information concerning a subscriber of the network and change information regarding a nature and scope of a change of the service data of the subscriber. The terminal sends the handler message to a service control point of the network.

Abstract: A method of allowing a telephone network user to initiate a call feature request during an in-progress call using a conventional touch tone telephone with a telephone handset and conventional touch tone telephone keys. The method includes receiving and recognizing a touch tone signal resulting from the user pressing one or more of the telephone keys, recognizing a user spoken predetermined voice command, then interpreting the touch tone signal and voice command as a request for a call feature.

Abstract: The present invention provides a call administration service for processing incoming calls during service activation times. One embodiment permits a subscriber to provision the call administration service using configuration files, which provide the capability to establish flexible scenarios for the allowance, denial and routing of incoming calls. The present invention automatically routes authorized incoming calls, and permits unauthorized incoming calls to be routed in accordance with a caller's interactive responses. An embodiment of the present invention provides multiple methods for interacting with the system, including file and speech input of subscriber provisioning information, and speech input of caller interactive responses.

Abstract: The multi-threaded database system manages access to a plurality of databases. A separate thread is assigned to each of the databases so as to encapsulate activities relative to the databases. Threads may be performing separate activities independently of each other. As a result, a first database may be modified, added, or deleted while a second database is being accessed. The database system is especially well-adapted for use with an interactive voice response platform.

Abstract: A method and system are disclosed for updating announcements on a packet network site such as a website. An exemplary method includes receiving an announcement through an audio interface and storing the announcement on a website server. In accordance with the exemplary method, merchants without Internet access can now update announcements on their websites quickly and economically by using an audio interface such as a conventional telephone. The updated announcements may be either audio or data. If the announcement received in the exemplary method is an audio announcement, it is converted from a first audio format into a second audio format prior to the step of storing the announcement. Whether the announcements are audio or data, the merchants' customers can then retrieve them by accessing the merchants' websites via the Internet.

Abstract: An automated system coordinates, controls and polices installation of customer premise equipment (CPE) for telecommunications services and provides continuing service assurance. The system verifies equipment availability on service request, schedules a qualified technician to install the CPE, and assigns distribution equipment resources to the CPE. The system notifies the technician of the installation date. The equipment resources are auto-assigned to the CPE to facilitate installation procedures. The system also auto-detects installation of the CPE and auto-enables service when the CPE is installed. Customer record creation and maintenance is automatic, and installation or operation of unauthorized equipment is inhibited. Post-installation monitoring and automatic scheduling of repair for system or equipment faults ensures continuing service assurance. The advantage is reduced service delivery time, reduced operations costs and increased customer satisfaction.

Abstract: A method for permitting a user to create a plurality of outbound communication paths to a plurality of communication devices from a unified messaging system, the creating the plurality of the outbound communication paths being performed responsive to verbal input from a user through a first telephone. The method includes receiving at the unified messaging system the verbal input from the user through the first telephone and performing voice recognition on the verbal input. There is also included detecting an action word from the verbal input after the performing voice recognition. The action word is indicative of a communication service desired by the user in creating the end-to-end connection. Additionally, there is included detecting at least one of a first called party identity and first contacting data from the verbal input after the detecting the action word.

Abstract: A method for provisioning users with resources is disclosed. The method includes the steps of establishing a set of attributes, organizational information, and user roles, and defining a plurality of resource provisioning policies based on selected attributes and user roles. The method also includes the steps of receiving attribute information, organizational information, and user role information for a particular user or resource, determining which resource access policies are applicable to the user based on the received user role information and attribute information, and provisioning the user with resources based on the applicable resource access policies. The resources to be provisioned include “hard” resources as well as “soft” resources.

Abstract: A computer-implemented method for permitting a subscriber of a call forwarding service to customize call forwarding parameters associated with the call forwarding service. The call forwarding service being configured to permit the subscriber to specify whether a call received at a telephone number associated with a given account of the call forwarding service be forwarded to a forwarding telephone number. The call forwarding parameters includes a call forwarding enable option and the forwarding telephone number. The method includes providing a subscriber communication profile database. The subscriber communication profile database has therein the account pertaining to the subscriber. The account includes the call forwarding parameters for the subscriber.

Abstract: A next generation service node (NGSN) for providing advanced interactive voice response (IVR) services within a telecommunications network. The NGSN includes intelligent peripherals implemented as network audio servers, and application servers which execute customer application files to perform IVR services. The NGSN provides reliability through redundancy of application servers, including automatic application server failover within a node, and automatic node failover between NGSNs. The NGSN features include modular software and hardware architecture with internal function encapsulation. This allows multiple vendors products to be used and provides a common signaling interface to be used to any switch network. Other NGSN features include an open systems architecture with improved scaleability and increased application processing capability.

Abstract: A system and method performs rerouting of an incoming call to a telecommunication services subscriber to provide intelligent network services based on proprietary data about the subscriber's services. This proprietary data is within the control of the telecommunication service provider's equipment. Rerouting is performed without providing access to the proprietary data by other telecommunication service providers. Using such a system and method the subscriber's telecommunication provider can effectively provide intelligent network services without risking dissemination of that proprietary data.

Abstract: A user of a telephone service selects the quality level of a connection by manually specifying the desired quality level, automatically setting up the call with the specified quality level. To assist the user when selecting the quality, a voice sample of the user or a pre-recorded voice sample with specified quality levels may be played back to the user as a reference before the selection of a quality level. Alternatively, the user may be informed about transmission parameters associated with specified quality levels before the selection of a quality level. The method may be carried out by a service control point and a service switching point in a telecommunication network.

Abstract: A telephone system provides subscribers with access to a service provider's platform logic and data implemented in any runtime environment. In one embodiment, the service logic is embodied in Java applets and Java beans in a JAVA virtual machine for subscriber personalizing and modifying the service logic. The provider provides the subscriber a tool kit or access to a support server for writing service logic modifications as JAVA beans. The service logic modification is achieved in a process in which the service requirements and objectives are set. The service specifications are designed, implemented, tested, and rolled out. Initial service provisioning and support is provided a subscriber, service modification by the subscriber is made to subscriber data provisioning and subscriber service logic provisions. A modified service logic is locally tested by the subscriber, followed by remote testing of the modification on the service provider's premises.

Abstract: A method and apparatus for providing subscriber alerts that warn the subscriber to severe weather and traffic conditions is provided wherein the subscriber may receive the alerts on a cellular phone, on a public switched telephone network phone (PSTN), on a pager, or by e-mail. Additionally, the subscriber may receive wakeup and reminder calls according to his or her subscriber profile If a defined weather condition is occurring or is about to occur in a defined zone, for example, or if a specified traffic condition is occurring on the defined traffic artery the subscriber receives alerts as specified in a subscriber profile stored within a server coupled to an intelligent network (IN) type of PSTN. A server, e.g., an SCP or IP, generates signaling to prompt an autodialer to dial a call to the subscriber and an IVR to play the select message.

Abstract: A communications network includes plural intelligent peripherals, a single announcement management system, a service provisioning platform and plural service control points controlled by corresponding application programs. A method of provisioning a service in the network includes recording an announcement at an intelligent peripheral, receiving an ID number associated with the announcement from the announcement management system at the intelligent peripheral, sending the ID number from the intelligent peripheral through a switch to a service control point, distributing the ID number from the service control point to all other service control points, and distributing the announcement and the ID number from the intelligent peripheral to all other intelligent peripherals.

Abstract: A method for managing a subscriber's telecommunication service data stored in an exchange (EX1), as well as a server (SER) and an exchange (EX1) therefor. A data terminal (DT) of the subscriber sets up a connection to the exchange (EX1) via an online data network (ODN). The data terminal (DT) sends an access request from the subscriber to the exchange (EX1). The exchange (EX1) receives the access request. The exchange (EX1) and the data terminal (DT) interactively process the data, whereby the exchange (EX1) outputs the data to the data terminal (DT) and the data terminal (DT) sends the data to the exchange (EX1) at least if the data has been modified on the data terminal (DT). Finally, the exchange (EX1) stores the modified data, and the data terminal (DT) or the exchange (EX1) terminates the connection to the exchange (EX1) via the online data network (ODN).

Abstract: A system and method for provisioning application and data files to a plurality of real-time processing nodes within a telecommunications network. The system comprises a user interface for accepting commands from a user to deactivate, activate, deploy, or delete application and data files, an application database for storing the application and data files, and an interface to monitor the operational state of the plurality of real-time processing nodes. The method includes the steps of using a plurality of state tables to monitor the state of the application and data files and deploying the application and data files to the plurality of real-time processing nodes according to commands received from the user interface, the plurality of state tables, and the operational state of the nodes. The invention is particularly suited to provisioning a network of advanced interactive voice response (IVR) service platforms with customer IVR application and data files.

Abstract: When one party (25) to a call or connection request invokes a telecommunications service, a platform (30) monitors that request and determines whether the other parties (25) also subscribe to that service. If any party to the call does not subscribe, then the platform makes an offer of that service to each non-subscribed service. In this way, non-subscribed parties may obtain telecommunications services in a “point-of-sale” manner.

Abstract: A system and method for supporting and managing telecommunications services in a telecommunications network includes a management information base builder toolkit (66, 110) for specifying object definitions in an object-oriented framework of a plurality of managed objects (112) that model resources (64) within the telecommunications network. The toolkit (66, 110) is used to construct a master management information base (70, 116) for storing the object definitions of the plurality of managed objects (112).

Abstract: A system for provisioning of enhanced telephone services by the subscriber is provided for a base telephone account. The system allows enhanced services that are recorded to a subscribers base telephone data block at the PSTN provider to be configured based on time of day, week, or any user identified formula. Enhanced services include multiple telephone lines, voice mail, call waiting, and access to special lines. By provisioning services, a subscriber can pay prorated charges for only those services during the designated time span of activation.

Abstract: A method for controlling telecommunication services in a telecommunication network wherein both the telecommunication services that a service control point administers as well as the service switching points are allocated to specific network operators and an additional check of the network operator is proposed, which is implemented by the SCP before a service call is further-processed.

Abstract: The present invention relates to a method for providing personal services for a communication means of a user, said communication means being connected to a communication network. The invention furthermore relates to a service computer therefor, a service server therefor, a service container therefor, a service computer module for a service computer and a service server module for a service server.

Abstract: The invention concerns a network server (NESERV) for the provision of services in a telephone network (TELENET). The network server (NESERV) has a database (DE) for storing data according to subscriber-specific hierarchical data structures. The network server (NESERV) is provided with a first access unit (AU1) which allows subscribers (A) of the telephone network (TELENET), via a terminal (IPTE), to specify a respective subscriber-specific hierarchical data structure in the database (DE). The network server (NESERV) is provided with a second access unit (AU2) that stores data in the database (DB) received by a terminal (IPTE) of a subscriber (A), in accordance with the respective subscriber-specific hierarchical data structure of this subscriber.

Abstract: A system and method (10) for commissioning telecommunications services includes an SLP toolkit (13) for building a service logic program (15), and an SPM toolkit (19) for building a service management program (21), where the service management program (21) implements a support service for the service logic program (15). A distribution network node (16) is used to receive and distribute the service logic program (15) and service management program (21) to a service logic execution environment (20, 92) residing in a telecommunications network node (30, 32, 34, 36, 50) for executing the service logic program (15), and to a management logic execution environment (22, 86, 94, 102) for executing the service management program (21).

Abstract: A telephone service pre-order entry system, and method of operation thereof, for provisioning of telephone service. The pre-ordering functions of address validation, long distance PIC assignment, telephone number assignment, customer service records transfer, features selection, facility information determination and installation date selection are performed in an integrated and automated manner. In order to perform telephone service provisioning pre-order entry, customer information including an address is received. An address validation screen, including a field requesting an address, is displayed. The customer information, including the address, is entered into the address validation screen and the address is validated. A list of available long distance primary interexchange carriers is displayed and a carrier is selected from the list.

Abstract: A system and method of implementing and provisioning features and thereby providing feature services in a call processing environment where features may be introduced, changed or removed from outside the code base. Features are introduced or “injected” into the call processing environment using a feature registry. The feature registry is used to manage feature configuration, behavior and interactions. The code base references the feature registry to apply features during operation. In this manner, features can be implemented by reference without modification or rebuilding of the code base. Features can be added, modified or removed without requiring a system upgrade, even while the code base is in operation. The code base uses a structured framework into which features can be introduced by reference using the feature registry. A feature service manager exclusively controls the feature registry and handles provisioning of features.

Abstract: A system and method for the provisioning of subscribers of a first communications network, such as a voice messaging system, to a second communications network, such as an e-mail messaging system. An exemplary system and method is described in which subscribers to a universal voice messaging system (UVMS) which handles voice and fax messages are provisioned to a message handling system (MHS) which handles e-mail messages. A message handling system provision service (MPS) provides the provisioning of the first network's subscribers to the second network. Thus, data is provisioned at a first messaging system and is forwarded to a second messaging system. Additional data for the subscriber from the second messaging system is returned to the first messaging system.