Abstract: Approaches described herein allow an appliance to receive a message from a client device when the client device is attempting to connect to a service other than the appliance. For instance, a client device might connect to a service on a private network, however if the client device is not on the private network, it may encounter an appliance such as a gateway. The appliance is configured to return a message to a client device indicating that it is an appliance, and the client device returns a certificate to the appliance that allows the client to indicate a first purpose of a connection and a second purpose of the connection. In approaches described herein, the second purpose is used by the appliance to perform an action related to providing the service with a certificate that allows for the first purpose, which can include information to create a secure connection between the service and the client device.

Abstract: Various embodiments of the invention provide methods, systems, and computer-program products for handling a call reaching a party's voicemail. A predictive model is used to generate a first probability of an outcome occurring as a result of leaving a voicemail message and a second probability of the outcome occurring as a result of sending a text message. If the first probability is greater, an IVR uses DTMF tone(s) to bypass a greeting on the voicemail so that a message can be recorded with minimal time. If the second probability is greater, the call is ended and an email is sent to the party's service provider using an email address comprising a mobile number for the party and a domain portion specific to the provider. As a result, the provider delivers a text message to the party with the body of the message including the content of the email.

Abstract: A method of voice call diversion includes detecting an incoming voice call communication from a calling device, identifying an alternate communication option, providing the alternate communication option to the calling device, detecting a selection of the alternate communication option from the calling device, and diverting the incoming voice call communication so as to utilize the selected alternate communication option.

Abstract: A method and system of tracking and reporting locations of entity employees, the method for use with at least a first interface device including a display screen, the method comprising the steps of, providing a processor programmed to perform the steps of, storing schedules of entity employees where the schedules indicate scheduled locations of employees during time slots, receiving an indication from a first employee indicating at least a first future time slot, identifying locations of the entity employees during the future time slot, using the schedules of entity employees to generate a location representation indicating the locations of at least a subset of the entity employees during the at least a first future time slot and presenting the location representation via the first interface device.

Abstract: Click-to-callback provides an icon or link on a webpage that a user can select or click on. When the icon or link is clicked or otherwise selected, the user is provided with a list of his phone numbers to choose from, or a blank field to enter an alternate number, for an immediate return call from a representative of the entity (e.g., the company) associated with the webpage. When this request is submitted, the representative desirably calls the user back immediately (e.g., within about 10 seconds) to provide assistance. Thus, the user remains on the website, and gets the help he desires to continue on the website, which may, for example, lead to the user making an online purchase.

Abstract: A method and apparatus are provided for building an intelligent automated assistant. Embodiments of the present invention rely on the concept of “active ontologies” (e.g., execution environments constructed in an ontology-like manner) to build and run applications for use by intelligent automated assistants. In one specific embodiment, a method for building an automated assistant includes interfacing a service-oriented architecture that includes a plurality of remote services to an active ontology, where the active ontology includes at least one active processing element that models a domain. At least one of the remote services is then registered for use in the domain.

Abstract: Computer-implemented systems and methods to manage electronic communications are disclosed. In one embodiment, an apparatus, using at least a network-based portal based on Internet protocol, receives a message with a user identifier from a person's wireless device; receives a communication option from the person based on options provided to the person, with all the options using the user identifier, in view of the portal being based on the Internet protocol; permits the user to block the person from accessing the user; enables the message to be received by the user if the person is not blocked by the user; and determines user availability to receive the message. In the embodiment, the apparatus requires user contact information for the user to receive messages, with the user contact information not provided to the person, and with the user contact information being distinct from the user identifier.

Abstract: When making a payment with an electronic payment type, a user may provide additional verification of ownership through communications with the user's mobile computing device. For example, the user may swipe her bank card at a retailer's store. The retailer may authorize the bank card through an issuing party (“host”). The host may transmit a request to the user via a mobile application running on the mobile computing device, which may request the user to approve or decline the purchase request. In various embodiments, the host's request may require the user to enter personal and/or authorization information (e.g., a PIN, password, biometrics, etc.) via the mobile application to approve the request. In some aspects, the host may allow the user to split or allocate a payment amount across one or more electronic payment types available to the user from the host via the mobile application during the authorization process.

Abstract: A guidance system for helping users locate specific affordance configurations for use within an enterprise space, the system comprising a stationary display field located within the enterprise space, the display field controlled to present guidance information to a system user, a database storing affordance configuration schedules and user schedules, a processor programmed to automatically perform the steps of obtaining location information for a set of users within the enterprise space, for at least a first user proximate the display field, examining the first user's schedule information to identify locations of activities scheduled for the first user within a threshold period of time, identifying at least one affordance configuration within the enterprise space that is proximate the locations of the activities scheduled for the first user within the threshold period of time and automatically presenting the identified at least one affordance configuration via the display field as a suggestion to the first us

Abstract: Provided is a method and a telephone-based system with voice-verification capabilities that enable a user to safely and securely conduct transactions with his or her online financial transaction program account over the phone in a convenient and user-friendly fashion, without having to depend on an internet connection.

Abstract: A method of and device for reducing current consumption is provided. The method includes providing, by a first processor to a second processor, information indicating a state of a display of the electronic device or a display of an external electronic device configured to communicate with the electronic device; receiving, by the second processor, data external to the electronic device; and determining, by the second processor, whether to transmit the data or a result of processing the data to the first processor based on at least a part of the information.

Abstract: Establishing a telephone call includes enabling display of a visual indicator of a call destination entity and detecting selection by a user of the visual indicator. The availability of the user to receive a first telephone call is determined. Voice communications between the call destination entity and the user are established in response to detection of the selection by the user of the visual indicator and conditioned on the user being determined to be available to receive the first telephone call. Establishing voice communications includes enabling placement of the first telephone call to the user to establish a first PSTN link with the user and enabling a voice communications link to be setup with the call destination entity.

Abstract: A method of communicating aircraft messages is provided. The method comprises forming an at-hoc communication network of mobile nodes. Communicating messages between the mobile nodes via the at-hoc communication network using mobile node-to-mobile node communication signals and supplementing communication gaps in the ad-hoc communication network with alternative communication signals.

Abstract: Methods, systems, and apparatus include computer programs encoded on a computer-readable storage medium for dynamic contact information assignment. A pool of telephone numbers is assigned to a pool manager. The pool manager allocates subsets of the telephone numbers to a plurality of allocators that are each responsible for allocating telephone numbers to an associated group of content sponsors. An allocator can determine an allocation of a subset of the telephone numbers for distribution among the content sponsors associated with the allocator. Pools of telephone numbers can be created that are each associated with a respective content sponsor associated with the allocator. One or more telephone numbers can be reclaimed from a pool. A reclaimed telephone number can be assigned by the allocator into either other pools associated with the allocator or back to the pool manager for allocation to other allocators.

Abstract: Disclosed are various embodiments employed to generate device notifications based upon ambient conditions associated with a mobile device. To this end, a request to generate a device notification is obtained from a user application. Notification content is extracted from the request and an escalated or de-escalated notification level is applied that is based at least in part upon the ambient conditions of the mobile device and properties about the ambient conditions that can be identified.

Abstract: A device receives information associated with a calling party, validates the calling party for an originating locator service based on the calling party information, and sends an instruction to play an announcement requesting information associated with a called party. The device also receives the called party information from the calling party in response to the announcement, and retrieves called party destination information based on the called party information. The device then sends an instruction to originate a sequence of calls to the called party based on the called party destination information.

Abstract: A mobile communication terminal has an e-mail automatic reply function. The mobile communication terminal is set as to an allowable time difference, ringing and an e-mail automatic reply by an e-mail automatic reply function, and performs a domain analysis, etc. on the header information of the received e-mail message if the setting is made valid. Then, in the domain analysis, it is determined whether or not the time difference between an area (region) set by the roaming function and a region from which an e-mail message is sent is equal to or less than an allowable time difference, and if it is equal to or less than the allowable time difference, the mobile communication terminal notifies the receipt of the e-mail message by ringing. On the other hand, if the time difference is larger than the allowable time difference, the mobile communication terminal automatically sends a reply mail without notifying the receipt of the e-mail message.

Abstract: A determination of whether to perform telephone call blocking includes initiating a telephone call from a call server, determining whether the call is a solicitation call and determining the area code of the call and performing a lookup operation of the area code in a call suppression database. The process may also include retrieving a call block entry for a current day from the call suppression database, and comparing the area code to the call block entry for the current day to determine whether the call should be blocked.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party and a calling party according to calendar information of the called party and presence information of the called party. Additional embodiments are disclosed.

Abstract: Systems and methods for providing security and control of mobile communications device activity including at least one mobile communication device with software operable thereon for receiving rules provided by an authorized user of the device(s) and in accordance with those rules administering actions to provide for controlling and security data stored or generated on the device(s), including logging data and activities related to the mobile communications device, blocking and filtering calls, messages, websites, emails, and combinations thereof, via wireless communication with a remote server computer having a corresponding software module operable thereon for managing and implementing the rules.

Abstract: What is addressed is the problem of dialing telephone numbers stored in the memory of a telephonic device at inopportune and/or inappropriate times for the contacts in question. A telephonic device's database may incorporate means for flagging selected contacts or contact phone numbers for calling-confirmation step(s) to prompt the user to ensure that an outgoing call is appropriate. Alternatively, a contact's local time and/or local time zone may be displayed when browsing a contacts list and/or upon call-initiation to the contact. The proposed solutions encompass communication devices that use buttons, switches, dials, wheels, joysticks, track sticks, trackballs, keypads, keyboards, touchpads, touch screens, voice-recognition commands, biometric-authentication devices, other input technology, or any combination thereof, and wired and wireless communication device accessories.

Abstract: A method, apparatus and non-transitory computer readable medium for determining whether to perform telephone call blocking. One example method of operation provides initiating a telephone call from a call server, determining whether the call is a solicitation call and determining the area code of the call and performing a lookup operation of the area code in a call suppression database. The method may also include retrieving a call block entry for a current day from the call suppression database, and comparing the area code to the call block entry for the current day to determine whether the call should be blocked.

Abstract: A method and system for notifying users of events. User activity of a user is monitored, based on user notification information in a storage location. The user notification information pertains to a scheduled event. In response to a detection, from the monitoring, of a change in the user activity, it is ascertained that the change necessitates notifying the user of the scheduled event due to the change impacting whether the user can participate in the scheduled event. Then the user is notified of the scheduled event. The user notification information in the storage location is modified, based on the detected change in the user activity, in response to receipt of an instruction from the user to change the user notification information in the storage location.

Abstract: A data layered architecture (DLA) system includes a front end (FE) server and a common directory (CD). The FE server includes a processing unit which defines an FE time zone (FETZ) based on the FE server's geographical location and that defines a current date and time of the FETZ. The FE server includes a network interfacing unit which obtains from the CD through the network a subscriber default time zone (SDTZ), a subscriber service time zone (SSTZ), a service activation date (SAD) and a service activation time (SAT). The processing unit selects as service time zone (STZ) for executing the service the SSTZ, if a valid SSTZ exists, or the SDTZ, if a valid SSTZ does not exist, or the FETZ, if a valid SDTZ does not exist. Furthermore, the processing unit only executes the service after checking that the SAD and SAT of the STZ correspond to the current date and time of the FETZ.

Abstract: When a telephone call line from an outgoing telephone terminal to the specific telephone terminal of a specific terminal user is not opened, the telephone relay apparatus acquires periphery requirement data from user scheduled data about the specific terminal user having a scheduled date matching the present date, and selects a peripheral telephone terminal. Opening of a telephone call line from the outgoing telephone terminal to the selected peripheral telephone terminal is tried, and the outgoing telephone terminal not connected to the specific telephone terminal is connected to the peripheral telephone terminal. Thus, it is possible to increase the possibility that the telephone outgoing user and the specific terminal user can talk to each other between the peripheral telephone terminal and the outgoing telephone terminal.

Abstract: A call handling system receives an asynchronous call request, from a call requester, requesting performance of an operation, where the call request includes a delay parameter specified by the call requester. The call handling system performs the requested operation, and sends a callback to the call requester, which includes partial results from performance of the requested operation, at selected intervals determined by the delay parameter.

Abstract: An apparatus for selectively allowing calls to a device, such as a fax machine, that may receive calls on a signal line. The apparatus is arranged to, upon detecting an incoming call, initiate a blocking period during which the incoming call is prevented from reaching the device, and to terminate the blocking period when a predetermined threshold, for example a number of rings or period of time, has elapsed, and upon termination of the blocking period to initiate said enabled time period. Hence, incoming calls are not prevented from reaching the device if their duration exceeds the predetermined threshold. The apparatus helps to reduce the number of unwanted calls being received since spam calls commonly emanate from automated sending devices with a ring duration that is typically less than that of legitimate callers.

Abstract: A method and system includes: one or more phone systems; a policy processor coupled to the phone systems; and a voice identity mapping policy stored in a data storage, the data storage being accessible to the policy processor. The voice identity mapping policy includes: a plurality of search voice identities mapped to one or more target voice identities, where the plurality of the search voice identities are applicable to a plurality of users, where each of the search voice identities and the target voice identities comprises a username for one of the plurality of users, and time attributes indicating when the voice identity mapping policies are valid. When a voice identity for a recipient of a call is received, the policy processor checks for the voice identity mapping policy associated with the voice identity. The call is then forwarded to the target voice identity in the voice identity mapping policy.

Abstract: Methods, systems, and apparatus, including computer program products, in which a call transfer can be performed independently of a positive final response in a call transfer to the a third party subject of the call transfer. In some implementations, a first party to the communications session can send a drop/disconnect signal after initiating the call transfer or after receiving an acknowledgement of the initiation of a call transfer.

Abstract: A call handling system receives an asynchronous call request, from a call requester, requesting performance of an operation, where the call request includes a delay parameter specified by the call requester. The call handling system performs the requested operation, and sends a callback to the call requester, which includes partial results from performance of the requested operation, at selected intervals determined by the delay parameter.

Abstract: Control and status information between a mobile device and another device can be signaled over a voice channel using DTMF tones, e.g., a pre-defined sequence of DTMF tones can signal a desired message (more generally, a feature code). Tones sent are separated from each other by a time gap (Tgap timer). If a receiving device does not receive a sequence of DTMF tones that can be matched to stored definitions of feature codes, then the receiving device generates a negative ACK. Also, if the sending device does not receive either negative or positive ACK, then sending device resends all tones of the feature code after a retry delay (Tretry timer). Rather than having the Tretry timer start when tones for a feature code start to be transmitted, the Tretry timer is started after the Tgap timer expires for the last tone of a feature code. Thus, only one timer is running (either Tgap or Tretry), rather than having multiple timers running concurrently. Race conditions between the timers are avoided.

Abstract: Callers of an enhanced communication system are enabled to improve their communication experience by receiving context specific call controls on their peripheral device before, during, and/or after a call. A communication application determines context specific commands and configures/reconfigures call controls on the peripheral device. The peripheral device displays the call context specific controls in different stages of operation and forwards user selection(s) to the communication application without a need to understand the commands of perform actions associated with the commands.

Abstract: A method of call control in which a first communications network, detecting calls directed to a destination in the first network; redirects at least some of the calls to a destination in a second network (e.g. on no answer from the destination in the first network). The first network then operates in two phases. In a first phase, for a group of calls redirected to the second network, the time delay before the call is answered in the second network is recorded. When a number of time delays have been recorded, a delay period is set to a value less than the maximum value of the recorded time delays. In a second phase, for a second group of calls redirected to the second network subsequent to the calls of the first group, when a call of the second group is not answered in the second network within the delay period, the call is redirected to a message service associated with the first network.

Abstract: In one embodiment of the invention, a method for selecting hold music corresponding to an expected waiting time comprises establishing a communications link with a caller; marking a first event by placing the caller on hold; determining a waiting time between the first event and a second event; selecting a media file having a parameter corresponding to the determined waiting time; playing the media file over the established communications link to the caller; and re-determining a waiting time remaining until the second event, selecting a different media file having a parameter corresponding to the re-determined waiting time, and playing the different media file over the established communications link to the caller.

Abstract: There are services that can be invoked by the subscribers, or triggered by a network entity, and wherein this invocation or trigger may depend on date or time of the day, namely, time-dependent services. Regarding the execution of these time-dependent services, there might be two problems with the determination of the execution time. The first problem is caused by the nature of so called “Data Layered Architectures” where the service execution servers, referred to as “Front-Ends” and the database servers storing the subscriber data, referred to as “Common Directory” are geographically spread over different time zones. As a consequence, the “Front-End” executes the service according to its own time zone rather than at the time zone where the subscriber is currently located or at home. The second problem is cause by the subscriber when he is roaming in an area located in a different time zone than his home time zone.

Abstract: A communication device having an answering system sets task names, task schedule times of one or more tasks, predetermined ring settings when an incoming call is received during one of the task schedule times, and setting predetermined recorded message. The answering system is configured for determining if the incoming call is received during one of the task schedule times, ringing using the predetermined ring setting if the incoming call is received during one of the task schedule times, replying to the incoming call with the predetermined recorded message if the incoming call is received during one of the task schedule times and if the incoming call has not been answered.

Abstract: An integrated VoIP phone that seamlessly integrates POTS phones and IP phones is provided. In an embodiment, the integrated VoIP phone includes a Session Initiation Protocol (“SIP”) registrar, a SIP session border control (“SBC”), a SIP proxy, a SIP feature server, a SIP-PSTN gateway, a user interface and VoIP telephony functionality found in traditional VoIP phones. In an embodiment, the integrated VoIP phone includes one or more analog telephone adaptors. Other VoIP entities, such as FXS adaptors, register themselves with the integrated VoIP phone through the SIP SBC. These other entities appear as extensions on the integrated VoIP phone and the outside network will only directly communicated with the integrated VoIP phone.

Abstract: A system and method for initiating calls via electronic calendar is disclosed. A call list is associated by a user to a particular time and day within the electronic calendar. When the particular day and time arrives, the call list is forwarded to a service which executes the call list, and subsequently contacts the members of the call list. The system may initially query the callees through a prerecorded voice messaging system to determine which callees are present, and then establish a telephone connection based on responses to the queries. Once a connection is established, the user and the members of the list are linked to a conference bridge.

Abstract: An incoming call from a public communication network is sensed in a communication apparatus that is capable of switching between an automatic response mode and a manual response mode as a response to an incoming call. If incoming of a specific call signal has been sensed, the response to this incoming call is switched from the automatic response mode to the manual response mode.

Abstract: An apparatus for selectively allowing calls to a device, especially a facsimile machine, that may receive calls on a signal line. The apparatus detects an incoming call on the signal line and allows the incoming call to reach the device if received during an enabled time period but prevents the incoming call from reaching the device if received outside the enabled time period. The apparatus may be configured to prevent a first incoming call, detected outside said enabled period, from reaching said device and subsequently to initiate said enabled time period.

Abstract: Methods are disclosed for provisioning a private party telephony device for public call treatment on a temporary basis (for example, before allowing third party use of the device) and applying such public call treatment for call originations or terminations. Billing in public call treatment is arranged with assistance of an operator services platform with the user (for example, the third party user) of the private party telephony device. Advantageously, therefore, in public call treatment mode, the owner of the private party phone need not police third party use of the phone and will not be billed for such third party use. The owner may resume private call treatment when desired by converting the device from public mode to private mode.

Abstract: Systems and methods for providing mute status reminders are presented. The system and method includes monitoring a mute status duration upon activation of a mute status at a communication device, outputting a periodic mute reminder having an output period responsive to activation of the mute status, and adjusting the output period responsive to the mute status duration.

Abstract: A method for providing communication service includes determining that a call was not answered by an intended recipient of the call and determining a due date associated with the call. The method also includes communicating the due date to the intended recipient.

Abstract: A system and a method for automatic disconnection of a phone call of a communication device include setting a critical time of the phone call, resetting a timer of the communication device when the communication device starts a phone call, and obtaining a local voice and a remote voice of the phone call. The system and method further include starting timing when determining both of the local voice and remote voice are inactive, and controlling the communication device to perform an auto disconnection of the phone call when the duration of inactivity exceeds the predetermined critical time.

Abstract: The present invention provides a method for forwarding calls placed to a primary destination comprising receiving at least one call forwarding profiles, each call forwarding profile having a predefined duration and at least one call forwarding destination, receiving an instruction to activate one call forwarding profile to an activated profile and forwarding calls placed to the telecommunications destination according to the activated profile.

Abstract: Methods and apparatus are provided for allocating a resource to enqueued requests using a predicted wait time that is based on a prior contribution of the resource to service the requests in a particular queue. A resource is allocated to one of a plurality of requests. Each request is stored in at least one of a plurality of queues, each having a predicted wait time. Once it is determined that the resource has become available, the predicted wait times of the queues are updated based on a prior contribution of the resource to the queues; a performance level of each of the queues relative to one or more service level targets; and the resource is assigned, in response to the determination, to the request based on the evaluation. The service level targets can include one or more thresholds for the predicted wait time. The predicted wait time is based on a prior contribution of the resource to servicing one or more of the queues.

Abstract: A method of handling an interrupted call on a communication terminal, which includes updating a task model table including a plurality of informational fields related to a task performed during a call placed on the terminal, and restarting the task at a location corresponding to where the task stopped executing when the call was interrupted using the informational fields in the task model table.

Abstract: Communications are routed in a communications network based on a location of a requesting party. A communication from the requesting party is received. A location of the requesting party is determined using a geographic address which defines the smallest of two of a set of multiple geographic areas defined by multiple available geographic addresses for the location of the requesting party. A communications destination address for the communication is selected, from multiple possible communications destination addresses, based on the location of the requesting party. The communication is forwarded to the selected communications destination address.

Abstract: A method for processing an incoming call using a communication device includes following steps. A phone number of the incoming call is detected. The phone number of the incoming call is logged. A ring duration of the incoming call is computed. The ring duration of the incoming call is compared with a predetermined time interval. If the ring duration of the incoming call is shorter than the predetermined time interval, related features are invoked thereby the incoming call is not returned.

Abstract: Queue callback systems and methods handle scheduled callbacks to requesters in the absence of resources by providing a pre-established message soliciting the establishment of an alternate callback. Non-callback options can also be presented to the respective requester. Agents can also be organized in a plurality of queues, each of a selected size, to more effectively use callback resources.