Abstract: A data processing system that provides access to operator state information includes a plurality of operators that are configured to perform a computation with respect to data received from data sources. State information is associated with at least one of the plurality of operators. The data processing system also includes an object graph that comprises a representation of the computation, and that may dynamically change at runtime. The data processing system also includes an interface that provides access to the state information via the object graph. The data processing system also includes a query manager that is executable to process a graph query to retrieve the state information by traversing a plurality of nodes within the object graph. Temporal navigation is also supported. Thus, processing a graph query may involve navigating to a node in the object graph at a certain point in time.

Abstract: Systems and techniques for authentication of impaired voices are described herein. A voice profile may be generated for a user. An audio stream may be received including an authentication voice of the user. It may be determined that the authentication voice does not match a first set of authentication criteria. The audio stream may be compared to a second set of authentication criteria. The user may be authenticated based on the comparison.

Abstract: The invention comprises a method and a computer program for determining an originating telephone number of a telecommunications terminal and associating it with at least one data transmitted to a server in the course of an installation of application software on a telecommunications terminal or linked with a download of the application software or included in the downloaded application software. In the course of detecting the voice call setup request, no call setup is performed by the server.

Abstract: A multidrop system configured to be installed within a motor control center (MCC) of an industrial automation system includes a trunkline. The trunkline includes multiple multidrop make and break devices connected through a trunkline cable. Each of the multidrop make and break device includes a first network component, and a second network component. The first network component is configured to form a first subnet over the trunkline. The second network component is configured to couple a MCC withdrawable unit and form a second subnet over a branchline that connects one or more nodes within the MCC withdrawable unit. The multidrop make and break device is configured to couple the MCC withdrawable unit to, and decouple the MCC withdrawable unit from, the second network component without disrupting the first subnet.

Abstract: Systems and methods for categorizing received calls based on early call information are disclosed. Early call information can be audio, video, other sensor data, or other data collected via a calling device during call setup or any time before the call is routed to or accepted at a receiving device. A call and early call information associated with the call are received. A call characteristic, which can be a purpose or topic of the call, is identified using the early call information. Based on the call characteristic, the received call is categorized and a relative priority for the call is assigned. The call can be routed based on the early call information, and a suggested response to the call can be identified. In some implementations, a machine learning model is trained to categorize received calls based on early call information.

Abstract: Incoming calls are received from audio capable devices. A call processing server receives an incoming call from an audio-capable device to a destination number, and detects availability for an ancillary source device linked to the audio-capable device. A set of data is provided to the ancillary source device. The set of data specifies graphical menu options for functions supported by the call processing server. The ancillary source device provides an indication of a selection of one of the graphical menu options. In response to the indication, a call transfer for the incoming call is implemented.

Abstract: In response to an order for a service from a customer, information pertaining to a service state change from a current service state to a new service state of the order is determined, where the current service state relates to a current service provided to the customer. In response to the information pertaining to the service state change, a network element of an infrastructure of network elements to provision is identified.

Abstract: A mobile application for a wireless handheld computing device, such as a smartphone, is disclosed in combination with a communication link establishment and management system. Systems and methods are disclosed for calling desired contacts using a smartphone that can take advantage of the power and efficiency of agent-assisted dialing provided by the communication link establishment and management system. The systems and methods automatically integrate with a customer relationship management (CRM) system connected to the communication link establishment and management system.

Abstract: An adaptive cloud conversation platform capable of making automated decisions regarding when and how to establish ongoing communications with consumers so as to maximize the relationship between the consumer and a given brand. The system has a connection management services layer which determines what communications should be established and how they should be established, an initiation management services layer which determines when communications should be established, and a user management services layer which stores information about consumers and brands for determination of when and how communications should be established. Certain of these services have machine learning algorithms incorporated into them trained to perform analyses of the particular type of operation handled by that service. The outputs of each service can be used as inputs to other services, such that a network of machine learnings algorithms is created which determines when and how to establish ongoing communications with consumers.

Abstract: The present disclosure provides apparatus and method for improving analysis of legal documents. A legal document is parsed to generate a list of desired legal authorities. These legal authorities are then acquired from a trusted repository of authorities and processed through a modified text-to-speech program in a desired order to obtain a brief audio recording of the cited authorities. Citing references to the legal authorities may be filtered as appropriate and added to the generated list of desired legal authorities.

Abstract: Various embodiments describe methods, systems and devices for distributing trigger-based function execution in a mesh network. Various embodiments include detecting a trigger and determining whether the detected trigger matches one of a plurality of network events included in a trigger list accessible to the detecting node. In addition, whether a node associated with the detected trigger is available may be determined in response to determining the detected trigger matches one of the plurality of network events included in the trigger list. The node associated with the detected trigger may be configured to execute application logic for initiating at least one action from the mesh network in response to the detected trigger being detected. A trigger detection indicator associated with the detected trigger may be transmitted in response to determining the node associated with the detected trigger is a node other than the detecting node that is available.

Abstract: Systems, devices, and methods are described herein for managing communications between a user and a third-party such that the confidentiality of the user's contact information is maintained. In some embodiments, the user may indicate interest in establishing contact with a third-party. In response, a service provider computer may obtain the user's contact information and transmit data different from that contact information to the third-party. Later, when the third-party wishes to establish contact, it may provide the data to the service provider computer. If the data received matches the data provided previously, the service provider computer may establish a communications channel between the user and the third-party. Establishing the communications channel may include forwarding a telephone call, merging multiple telephone calls, forwarding an email, or the like. Utilizing the techniques discussed herein, the confidentiality of the user's contact information may be maintained.

Abstract: Techniques for providing audio services to multiple devices are described. For instance, connections between a hands-free unit and multiple wireless devices are established. The connections are themselves used to establish active communication channels, such as active audio communication channels, between the hands-free unit and the wireless devices, such as during a phone call. Upon establishment of an active communication channel with one of the wireless devices, the connections to the other wireless devices are disconnected—and/or additional connections refused—for the duration of the active communication channel. Furthermore, a routing module in various embodiments permits multiple hands-free units to route active communication channels to each other depending on user location.

Abstract: A method at a computing device acting as a switchboard between an electronic device and a device to be updated, the method including receiving, at the computing device, a connection request from the electronic device, the connection request including an identifier for the device to be updated; receiving, at the computing device, a connection request from the device to be updated; associating, at the computing device, the connection request from the electronic device and the connection request from the device to be updated; forwarding, at the computing device, a message from the device to be updated to the electronic device that update conditions have been met; forwarding, at the computing device, a message from the electronic device to the device to be updated to start an update process; and forwarding, at the computing device, update status information from the device to be updated to the electronic device.

Abstract: One disclosed system includes dialer device with a dialer identifier that initiates a call with a receiver device with a receiver identifier over a voice channel. A database stores: interaction data in association with both the receiver identifier and the dialer identifier; a content quality metric in association with the interaction data; and a network topology in which the receiver identifier and the dialer identifier are associated with nodes and are connected by an edge. A server is programmed to: update, based on the content quality metric and the network topology, a rankings associated with the receiver identifier and the dialer identifier; and one of: surface the ranking associated with the dialer identifier and the ranking associated with the receiver identifier to an external searching agent using an external data channel and without using any voice channel; or rank the dialer identifier for an internal searching agent using the ranking.

Abstract: An apparatus, method, system and computer-readable medium are provided for abstracting a public facing identity associated with one or more devices, such as user devices. In some embodiments, a unique identity may be associated with a device. A mapping may be used to establish a relationship between the public facing identity and the unique identity. In some embodiments, configuration data may indicate how a communication (e.g., an incoming or outgoing communication) is to be handled or routed. For example, the configuration data may indicate preferences as to which device(s) amongst a plurality of devices is to receive an incoming communication and/or which public facing identity/identities amongst a plurality of public facing identities is to be used in transmitting an outgoing communication.

Abstract: A data processing system that provides access to operator state information includes a plurality of operators that are configured to perform a computation with respect to data received from data sources. State information is associated with at least one of the plurality of operators. The data processing system also includes an object graph that comprises a representation of the computation, and that may dynamically change at runtime. The data processing system also includes an interface that provides access to the state information via the object graph. The data processing system also includes a query manager that is executable to process a graph query to retrieve the state information by traversing a plurality of nodes within the object graph. Temporal navigation is also supported. Thus, processing a graph query may involve navigating to a node in the object graph at a certain point in time.

Abstract: Incoming calls are received from audio capable devices. A call processing server receives an incoming call from an audio-capable device to a destination number, and detects availability for an ancillary source device linked to the audio-capable device. A set of data is provided to the ancillary source device. The set of data specifies graphical menu options for functions supported by the call processing server. The ancillary source device provides an indication of a selection of one of the graphical menu options. In response to the indication, a call transfer for the incoming call is implemented.

Abstract: An illustrative collaboration space provider system provides a virtual collaboration experience that allows for audio communication between a plurality of users represented by a plurality of avatars located within a virtual collaboration space. The collaboration space provider system defines, based on user input from a first user included in the plurality of users and represented by a first avatar located within the virtual collaboration space, a sound boundary between a first location of the first avatar within the virtual collaboration space and a second location of a second avatar within the virtual collaboration space. Based on the sound boundary between the first and second locations, the collaboration space provider system then prevents audio communication in at least one direction between the first user and a second user represented by the second avatar. Corresponding methods and systems are also disclosed.

Abstract: A method for enabling automated upsell text messaging within shipping notification text messages using a software application includes: accepting a purchase transaction from a consumer via an electronic device; retrieving a mobile telephone number for the consumer in connection with the purchase transaction; sending a first text message via the software application to the consumer at the mobile telephone number to confirm shipping information; sending a second text message via the software application to the consumer to present an offer to the consumer for an additional item; and if the consumer replies to the offer in the affirmative, adding the additional item to the purchase transaction.

Abstract: In a system including geographically distinct data centers that support a customer service team with customer service groups variously aligned to the data centers and collectively providing continuous customer service to a specified set of customers via multiple temporal duty shift, unsolved problems to be transferred to a customer service group having a next temporal duty shift are prioritized. In accordance with the prioritization, information and data regarding unsolved problems is synchronized and transferred from a customer service data center supporting the currently working customer service group, to a customer service data center supporting a customer service group having the next temporal duty shift. The information regarding unsolved problems or otherwise higher priority problems is synchronized before information regarding solved or otherwise lower priority problems and is optionally synchronized via different communication channels than lower priority problem information.

Abstract: Aspects of the present disclosure involve systems, methods, computer program products, and the like, for utilizing a CIC value field in signaling information of a communication to provide an identification of the ingress network to an egress or receiving network of a long distance telecommunications network. The system and method provides for the provisioning of a signaling CIC for an ingress trunkgroup or network to a telecommunications network for downstream signaling purposes by overriding a received CIC value with a provisioned CIC value specific to the ingress network. This provisioned CIC value identifies the ingress network to the long distance network to the egress network for use by the egress network.

Abstract: Methods and systems are described wherein an initiating device sends a communication requesting a voice call session with a recipient device. In response, the initiating device receives a communication indicating that the initiating device can provide a text message instead of establishing the voice call session. In some cases, the communication may refuse the request voice call session, while in other cases the communication may simply indicate that the recipient device supports text messaging as an alternative to voice mail. As a result of the received communication, the initiating device outputs a text input prompt. After receiving text input in response to the prompt, the initiating device sends a text message containing the received text input.

Abstract: The present disclosure provides apparatus and method for improving analysis of legal documents. A legal document is parsed to generate a list of desired legal authorities. These legal authorities are then acquired from a trusted repository of authorities and processed through a modified text-to-speech program in a desired order to obtain a brief audio recording of the cited authorities.

Abstract: This paper presents a practical method for measuring the impact of multiple marketing events on sales, including marketing events that are not traditionally trackable. The technique infers which of several competing media events are likely to have caused a given conversion. The method is tested using hold-out sets, and also a live media experiment for determining whether the method can accurately predict television-generated web conversions.

Abstract: Disclosed herein are embodiments of systems, methods, and products comprises an authentication server for caller ID verification. When a caller makes a phone call, the server receives the phone call and verifies whether the phone call is from a registered device associated with the phone number. The server queries the registered device to retrieve one or more current call states via an authentication function on the registered device. The server compares the states and/or state transitions to the observed states and/or state transitions of the phone call. If the registered device states and/or state transitions match the observed phone call states and/or state transitions, the server verifies that the phone call is from the registered device and not some imposter's device. If there is no such match, the server rejects the phone call before the call phone is connected or terminates the phone call after the phone call is connected.

Abstract: When a customer service representative (CSR) calls a customer, the customer may be able to authenticate himself or herself by providing the CSR with personal identifying information. However, the CSR may be unable to provide information to authenticate himself or herself to the customer. Thus, this patent document describes authentication techniques that can allow the CSR to authenticate himself or herself to the customer. For example, before or during a call that the second person (e.g., CSR) initiates to call a first person (e.g., customer), a notification message may be sent to the first person's user device. The content of notification message displayed on the user device may provide information to the first person which can allow the first person to determine whether the second person is trustworthy.

Abstract: A method and system for converting speech to tones and transmitting the tones to another device are disclosed. The method can include determining when a communication is initiated, automatically launching a speech-to-tone application on the communication device, determining when pre-defined words are spoken, performing one or more of converting the pre-defined words to a signal comprising a tone using the communication device and converting a stored key sequence to a signal comprising a tone using the communication device, and transmitting the signal to another device. The system can include one or more devices to perform the method.

Abstract: Disclosed are systems and methods for preventing unauthorized persons from using an electronic device within a facility. In such an embodiment, the system may include an RFID tag having unique identification information associated with a wearer of the RFID tag. The RFID tag may be comprised in a non-removable item worn by the wearer, such as a bracelet. This system may also include an RFID reader associated with the electronic device and having an RFID coverage zone for detecting RFID tags within the coverage zone. A device management system may be connected to the reader and configured to determine whether a wearer in the coverage zone is authorized to use the electronic device based at least in part on detected RFID tag's unique identification information. In such an embodiment, the device management system is configured to activate the electronic device if it determines the authorized wearer is detected in the coverage zone.

Abstract: Systems, methods, and software technology for partitioning media streams is disclosed herein. In an implementation, an application partitions an encoded media stream into multiple sub-streams having different code rates relative to each other. The sub-streams may then be transmitted to different wireless access points. A change in a monitored performance of at least one of the wireless access points may drive a modification to the partitioning of the media stream such that the code rates change relative to each other.

Abstract: A device and method for locking in button context based on a source contact of an electronic communication is provided. An electronic communication is received, via a communication interface, from a source contact. A controller detects that button, of one or more buttons, has been activated, each of the one or more buttons mapped to activation of respective functions. The controller identifies a respective function mapped to the button. When the button is activated within a threshold time period after receiving the electronic communication, the controller performs the respective function using the source contact from which the electronic communication was received. When the button is activated after the threshold time period, the controller performs the respective function independent of the source contact.

Abstract: This disclosure is directed to facilitating voice and video communication between users independent of a location or a device. A communication request can specify users, who may be identified and located in their respective environments. For example, users can be identified and located using facial recognition imaging techniques and/or by monitoring a radio frequency (RF) signal associated with a device that is carried or worn by a user. After determining a location of a user, individual devices can be configured as a functionally grouped device to allow the users to communicate. For example, capabilities of a television, microphone, speaker, and imaging device can be combined to allow a video communication between users. Further, as a user moves around his or her environment, the location of the user can be tracked and additional functionally grouped devices can be provided for seamless communication.

Abstract: Apparatus and methods are disclosed herein for remote, direct memory access (RDMA) technology that enables direct memory access from one host computer memory to another host computer memory over a physical or virtual computer network according to a number of different RDMA protocols. In one example, a method includes receiving remote direct memory access (RDMA) packets via a network adapter, deriving a protocol index identifying an RDMA protocol used to encode data for an RDMA transaction associated with the RDMA packets, applying the protocol index to a generate RDMA commands from header information in at least one of the received RDMA packets, and performing an RDMA operation using the RDMA commands.

Abstract: A WAP including: a non-volatile memory, an event detection circuit and a rule initiation circuit. The non-volatile memory stores network event rules each of which tags a station to monitor and actions to initiate for a targeted device if the tagged station undergoes a network event. The event detection circuit monitors each wireless station for a transition in communication status corresponding to a network event, and identifies the wireless station and the network event. The rule initiation circuit determines whether the identified station and network event corresponds with one of the network event rules for the identified station in the non-volatile memory, and in the event of a match, initiates the action prescribed for the corresponding targeted device.

Abstract: A system and method can provide high throughput transactions in a transactional system. A system and method can, via a transaction manager, obtain information on a plurality of resource managers. The transaction manager can further manage a plurality of transaction branches, where each of the plurality of transaction branches can be associated with a different one of the plurality of resource managers. The methods and systems can associate a transaction identifier with each of the plurality of transaction branches, which can result in a plurality of transaction identifiers, where each of the plurality of transaction identifiers can include a branch identifier for each of the plurality of transaction branches. The methods and systems can perform one or more transactional operations on the plurality of transaction branches based on the different transaction identifiers.

Abstract: Disclosed are a mobile terminal, and an incoming screen display method thereof. The mobile terminal comprises: a communication unit configured to perform a communication with a transmitting terminal and/or a community server; and a controller configured to download a sender's content by requesting search for the sender's content from the community server when a call request is received from the transmitting terminal, and configured to display the downloaded content.

Abstract: An apparatus, method, system and computer-readable medium are provided for abstracting a public facing identity associated with one or more devices, such as user devices. In some embodiments, a unique identity may be associated with a device. A mapping may be used to establish a relationship between the public facing identity and the unique identity. In some embodiments, configuration data may indicate how a communication (e.g., an incoming or outgoing communication) is to be handled or routed. For example, the configuration data may indicate preferences as to which device(s) amongst a plurality of devices is to receive an incoming communication and/or which public facing identity/identities amongst a plurality of public facing identities is to be used in transmitting an outgoing communication.

Abstract: A method and system for eyeprint recognition unlocking may be based on environment-filtering frames, wherein the method may include capturing a plurality of frames of a user's eye images via a front-facing camera in advance for data processing to obtain the user's eyeprint information and storing the eyeprint information in a mobile phone locally; when the eyeprint recognition unlocking is performed, starting the front-facing camera to capture a plurality of frames of a current user's eye images; performing data processing on the acquired current user's eye images to obtain the current user's eyeprint information; comparing the current user's eyeprint information with the prestored eyeprint information, and determining whether they are consistent or not, wherein unlocking succeeds if they are consistent, or failure of unlocking is prompted if they are inconsistent.

Abstract: According to various embodiments, a user can receive voice calls using multiple phone numbers on a mobile device such as a smartphone. The voice calls can be carried via the wireless carrier associated with the mobile device, using the device's normal allowance for voice calls, without the need to use large amounts of data. In at least one embodiment, incoming voice calls are accurately identified as having been made to either the registered number for the device or an alternate number. In addition, in at least one embodiment, when a voice call is received at a device, the phone number, name, and/or other contact information for the originator of the call is/are provided to the user of the device. In at least one embodiment, any or all of these pieces of information can be provided to the user of the device for every incoming voice call.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a device that facilitates presentation of a textual transcription of an audio portion of an active voice call between a first communication device and a second communication device on a first display device. A presence of the first communication device being nearby local device is detected during the active voice call. In response to the detecting of the presence, the facilitating of the presentation of the textual transcription on the first display device is discontinued, wherein the textual transcription is provided to the local device for presentation on a second display device. Other embodiments are disclosed.

Abstract: A dock for a portable electronic device including a housing, a connector extending from the housing to connect the portable electronic device to the dock, a microphone integrated within the housing, and a processor. The processor is operatively coupled to receive audio input from the microphone, and in response to the audio input, transmit a message to the portable electronic device via the connector to activate a voice recognition mode of the portable electronic device.

Abstract: To provide flexible capabilities to agencies, an agency service configures a virtual number for wiretapping communications between subjects and an informant. A wiretap module executing on the informant's device registers with the agency service for authorization to utilize a virtual number for wiretapping the informant device. The wiretapping module works in conjunction with the agency service to covertly route communications between the informant device and subject device through the virtual number, which may be monitored by agency personnel and the communications thereon recorded. Through the described wiretapping system, the informant may communicate with subjects in a traditional fashion utilizing the informant device all the while the communications are monitored and recorded with low cost to the agency.

Abstract: A resource manager for managing the sharing of resources among multiple workloads in a distributed computing environment. The resource manager comprises an allocation service component which applies a resource allocation policy to determine whether the requested resources may be allocated. The resource manager also comprises a dynamic provisioning service component which applies a reprovisioning policy to modify the make-up of the resources in response to unsatisfied resource requests. The allocation of resources to consumers may be determined in accordance with the resource ownership and share rights of the consumer on behalf of which the application or workload is being demanded.

Abstract: Embodiments of the present invention provide methods, computer program products, and systems for priority message management. In one embodiment, users are associated with one or more identified networks, wherein the users connect to the one or more identified networks using one or more mobile devices. Embodiments of the present invention can detect the presence or absence of an associated user, and responsive to detecting a user's absence, can increase an amount of priority of a user's communications to a mobile device of a different user having an enabled screening feature. Increasing the amount of priority of users that have been identified as absent from the identified network can ensure important messages are delivered.

Abstract: A voice dialogue method performed by a voice dialog system includes: a voice signal generation unit; a voice dialog agent unit; a voice output unit; and a voice input control unit, the method including: a step of, by the voice signal generation unit, receiving a voice input and generating a voice signal based on the received voice input; a step of, by the voice dialog agent unit, performing voice recognition processing on the voice signal and performing processing based on a result of the voice recognition processing to generate a response signal; a step of, by the voice output unit, outputting a voice based on the response signal; and a step of, when the voice output unit outputs the voice, by the voice input control unit, keeping the voice signal generation unit, for predetermined period after output of the voice, a receivable state in which a voice input is receivable.

Abstract: A control circuit determines when a user of a corresponding portable communication device is presently driving a vehicle and then, in response to detecting this use state, automatically answer incoming calls and provide at least two contact options to the caller. One of these contact options can comprise the option to speak with the user during this call. Another of these contact options can comprise recording a voice message for the user and discontinuing the incoming call without the caller speaking with the user. The control circuit can determine whether the user is presently driving a vehicle by relying upon a direct acknowledgement of the user and/or by indirect means.

Abstract: A method and system for transmitting early media notifications (EMNs) of communication services, for example, call completion, etc., is provided. A network component, a calling party device, and/or a called party device detect a call made by a calling party to a called party, and occurrence of events, for example, a call attempt, start of ringing the called party, an incomplete call, call redirection, etc. A multi-modal early media application (MMEMA) transmits one or more EMNs in more than one mode, for example, a text and audio mode for viewing and/or listening, to the calling party at any time instant, for example, immediate, during or after play of a ring back tone, prior, immediate, or after detection of an incomplete call or call redirection, etc. The MMEMA triggers billing of the calling party based on the calling party's action or a non-action after the EMNs transmission to the calling party.

Abstract: Devices, systems and methods are disclosed for selecting and sending one of a plurality of responses to a call on a communications device. A user may select a default response or a custom response. When the user receives a call to a communications device, a set of responses is displayed on the communications device to facilitate selection by the user. A response includes a message and a call processing command. A message is in the form of an audio clip, text message, webpage, picture, video, etc. A call processing command is performed along with the message. This plurality of responses can be organized by the user in groups associated with classes of callers, such as friends, family, co-workers, etc. In this manner, the responses available to the user when a call is received changes depending on the caller.

Abstract: A device may receive campaign information for deploying a toll-free data service campaign. The campaign information may identify a total amount of data to be allocated for a toll-free data service associated with the toll-free data service campaign. The device may determine enforcement devices associated with the toll-free data service campaign, and may allocate a portion of data, of the total amount of data, to an enforcement device. The device may receive, from the enforcement device, data usage information that indicates an amount of the portion of data consumed during a first time period, by mobile devices associated with the enforcement device, in association with the toll-free data service campaign. The device may determine, based on the data usage information, an additional amount of data to be allocated to the enforcement device, and may allocate the additional amount of data to the enforcement device.

Abstract: A voice dialogue method performed by a voice dialog system includes: a voice signal generation unit; a voice dialog agent unit; a voice output unit; and a voice input control unit, the method including: a step of, by the voice signal generation unit, receiving a voice input and generating a voice signal based on the received voice input; a step of, by the voice dialog agent unit, performing voice recognition processing on the voice signal and performing processing based on a result of the voice recognition processing to generate a response signal; a step of, by the voice output unit, outputting a voice based on the response signal; and a step of, when the voice output unit outputs the voice, by the voice input control unit, keeping the voice signal generation unit, for predetermined period after output of the voice, a receivable state in which a voice input is receivable.