Call Waiting Patents (Class 379/215.01)
  • Patent number: 11570402
    Abstract: A terminal includes a communication interface for receiving a plurality of profile information from a plurality of terminals, an input/output interface for receiving a first signal generated by a user of the terminal based on a certain profile information of the plurality of profile information, and a processor for checking whether the terminal has a history of receiving a second signal from a terminal that provided the certain profile information, and for attempting, by the terminal, a video call to the terminal that provided the certain profile information depending on a result of the check, and the input/output interface may display the certain profile information and video call waiting time during the video call waiting time after attempting the video call.
    Type: Grant
    Filed: April 10, 2020
    Date of Patent: January 31, 2023
    Assignee: Hyperconnect Inc.
    Inventors: Sangil Ahn, Byungjong Kim
  • Patent number: 11483359
    Abstract: A voice call method, device and system, the method including establishing, by a first device, a Bluetooth link to a second device, receiving, by the first device, call request information sent by a third device, sending the call request information to a second device through the Bluetooth link, sending, by the first device in response to an answer command from the second device, the answer command to the third device, establishing, by the first device, a call with the third device, sending a downlink audio signal received from the third device to the second device, or sending and uplink audio signal received from the second device to the third device, and converting, by the first device, in response to a sound channel switching command and receiving a downlink audio signal sent by the third device, the downlink audio signal into a sound signal, and playing the sound signal.
    Type: Grant
    Filed: October 15, 2018
    Date of Patent: October 25, 2022
    Assignee: HUAWEI TECHNOLOGIES CO., LTD.
    Inventors: Yu Deng, Wenguo Zhong, Xingmin Guo
  • Patent number: 11438346
    Abstract: Systems and methods of the present disclosure relate generally to a data processing system that identifies possibly manipulated or fraudulent digital components in a computer network environment. The data processing system can improve the efficiency and effectiveness of data packet (or other protocol based) transmission over one or more computer networks by, for example, preventing or reducing the number of manipulated or fraudulent digital component transmissions.
    Type: Grant
    Filed: December 30, 2019
    Date of Patent: September 6, 2022
    Assignee: GOOGLE LLC
    Inventors: Andrey Levin, Yintao Liu, Sharath Ananth
  • Patent number: 11356474
    Abstract: Systems and methods of the present disclosure relate generally to a data processing system that identifies possibly manipulated or fraudulent digital components in a computer network environment. The data processing system can improve the efficiency and effectiveness of data packet (or other protocol based) transmission over one or more computer networks by, for example, preventing or reducing the number of manipulated or fraudulent digital component transmissions.
    Type: Grant
    Filed: December 8, 2017
    Date of Patent: June 7, 2022
    Assignee: GOOGLE LLC
    Inventors: Andrey Levin, Yintao Liu, Sharath Ananth
  • Patent number: 11195160
    Abstract: A registration apparatus stores input data. The registration apparatus outputs the stored data. A checkout apparatus receives an input relating to payment for a commodity before data input of all commodities purchased by a customer at the registration apparatus is terminated. The checkout apparatus stores data relating to the received input. The checkout apparatus generates transaction data indicating a content of one transaction based on the stored data and the data output from the registration apparatus and issues a receipt.
    Type: Grant
    Filed: August 14, 2019
    Date of Patent: December 7, 2021
    Assignee: TOSHIBA TEC KABUSHIKI KAISHA
    Inventor: Tsuyoshi Gotanda
  • Patent number: 11190644
    Abstract: A method for using a system which enables a party to provide an in-call message to another party in an ongoing call includes receiving a first signal indicating that a first party in a call is inactive. The method further includes indicating to a second party in the call that the first party in the call is inactive. The method further includes receiving a recorded message from the second party in the call. The method further includes receiving a second signal indicating that the first party in the call is active. The method further includes providing, in response to receiving the second signal, the recorded message to the first party.
    Type: Grant
    Filed: October 24, 2019
    Date of Patent: November 30, 2021
    Assignee: International Business Machines Corporation
    Inventors: Christopher Robert Florence, Wisam Mohammed, Glenn Edward Reschke
  • Patent number: 11057515
    Abstract: In some implementations, an utterance that requests a voice call is received, the utterance is classified as spoken by a particular known user, in response to classifying the utterance as spoken by the particular known user, a recipient voice number to call is determined based on contacts for the particular known user, and the voice call to the recipient voice number is initiated.
    Type: Grant
    Filed: May 16, 2018
    Date of Patent: July 6, 2021
    Assignee: GOOGLE LLC
    Inventors: Vinh Quoc Ly, Raunaq Shah, Okan Kolak, Deniz Binay, Tianyu Wang
  • Patent number: 10897534
    Abstract: Embodiments of the invention provide methods, systems, computer program products for managing a call waiting in a queue during a request for staff services provided by a call center. According to the method, a first voice segment received in a call made by a device is recorded first. Next, whether a part of the first voice segment is related to a first predefined voice segment is determined. The volume of device is adjusted in response to the part of the first voice segment being related to the first predefined voice segment. A user of the device is alerted in response to the part of the first voice segment being not related to the first predefined voice segment.
    Type: Grant
    Filed: September 13, 2019
    Date of Patent: January 19, 2021
    Assignee: International Business Machines Corporation
    Inventors: Guang Han Sui, Peng Hui Jiang, Qin Li, Ping Xiao, Niao Qing Liu, Xiang Zhou, Ping Ping Cheng
  • Patent number: 10873662
    Abstract: A device communicates with a user device via a communication session, determines user information relating to the user device or a user of the user device, and determines that the user device is placed on a hold status. The device determines, using a machine learning model, a type of media item to be presented to the user device, where the machine learning model has been trained to identify types of media items to present to user devices when the user devices are placed in the hold status, and selects a media item corresponding to the type of media item. The device presents the media item to the user device via the communication session, determines that the user device is no longer placed on the hold status, and causes the media item to cease being presented.
    Type: Grant
    Filed: February 13, 2020
    Date of Patent: December 22, 2020
    Assignee: Capital One Services, LLC
    Inventors: Michael Mossoba, Joshua Edwards, Abdelkadar M'Hamed Benkreira, Alexandra Colevas
  • Patent number: 10659501
    Abstract: Techniques for efficiently allocating ports and bandwidth in a communication system configured to establish interactive, real time communication sessions between endpoints are described. Requests are received at a server, from a requester endpoint device, to initiate an interactive, real time communication voice and/or video session requiring access to an interactive session resource. In an embodiment, the communication system is a contact center and the interactive session resource is an available contact center agent. Pending availability of the interactive session resource, a requester is assigned a place in a queue or otherwise scheduled to receive access to the interactive session resource. In the meantime, a data channel is established between the server and the requester's endpoint device. Resources, which can include an executable program and/or information operative to enable the endpoint device to emulate an active on-hold voice connection period, are downloaded to the endpoint device.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: May 19, 2020
    Assignee: Avaya Inc.
    Inventors: Reinhard Klemm, Parameshwaran Krishnan, Navjot Singh
  • Patent number: 10623913
    Abstract: Methods and systems are described wherein an initiating device sends a communication requesting a voice call session with a recipient device. In response, the initiating device receives a communication indicating that the initiating device can provide a text message instead of establishing the voice call session. In some cases, the communication may refuse the request voice call session, while in other cases the communication may simply indicate that the recipient device supports text messaging as an alternative to voice mail. As a result of the received communication, the initiating device outputs a text input prompt. After receiving text input in response to the prompt, the initiating device sends a text message containing the received text input.
    Type: Grant
    Filed: March 30, 2017
    Date of Patent: April 14, 2020
    Assignee: Comcast Cable Communications, LLC
    Inventor: Ross Gilson
  • Patent number: 10616410
    Abstract: A device communicates with a user device via a communication session, determines user information relating to the user device or a user of the user device, and determines that the user device is placed on a hold status. The device determines, using a machine learning model, a type of media item to be presented to the user device, where the machine learning model has been trained to identify types of media items to present to user devices when the user devices are placed in the hold status, and selects a media item corresponding to the type of media item. The device presents the media item to the user device via the communication session, determines that the user device is no longer placed on the hold status, and causes the media item to cease being presented.
    Type: Grant
    Filed: July 26, 2019
    Date of Patent: April 7, 2020
    Assignee: Capital One Services, LLC
    Inventors: Michael Mossoba, Joshua Edwards, Abdelkadar M'Hamed Benkreira, Alexandra Colevas
  • Patent number: 10602241
    Abstract: The present invention discloses numerous implementations for IP-based call processing systems that can selectively control an outgoing call initiated by a source device to a destination device. The call processing system causes a Service Switching Point (SSP) associated with the source device to initiate a media connection between the IP-based call processing system and the source device. The call processing system further causes initiation of a call feature for the outgoing call using the media connection with the source device. The call feature may include a call restriction feature, a call feature for conveying an audio element to the source device, a call record feature and a call feature for conveying information to the source device. The call processing system further causes establishment of a media connection between the source and the destination devices.
    Type: Grant
    Filed: December 31, 2009
    Date of Patent: March 24, 2020
    Assignee: BCE Inc.
    Inventors: Gao Feng Liu, David William Clark, Jonathan Allan Arsenault, Eric John Wolf
  • Patent number: 10491747
    Abstract: A method for controlling a mobile communications device and a mobile communications device including a radio processing circuit and a baseband processing circuit adapted to interact with the radio processing circuit, configured to: receive a first call on a first subscriber identity module of a mobile communications device; receive a second call on a second subscriber identity module of the mobile communications device; suspend the first call on a local hold; switch to the second call from the first call; transmit a message to the first call while the second call is active.
    Type: Grant
    Filed: November 18, 2016
    Date of Patent: November 26, 2019
    Assignee: INTEL IP CORPORATION
    Inventors: Wins Geo, Kranthi Paidipally, Ravikumar Basavanatha Shivanarayana
  • Patent number: 10417668
    Abstract: A system for deploying Voice over Internet Protocol (VoIP) services is provided. A system that incorporates teachings of the present disclosure may include, for example, a Call Session Control Function (CSCF) having a controller element to receive a Session Initiation Protocol (SIP)message from an originating communication device requesting communications with a terminating communication device, and establish an Internet Protocol (IP) connection between the originating communication device and an advertisement media system to present at the originating communication device an advertisement message that replaces a ringback tone associated with the terminating communication device. Additional embodiments are disclosed.
    Type: Grant
    Filed: July 3, 2017
    Date of Patent: September 17, 2019
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Chaoxin Qiu, Diana M. Cantu
  • Patent number: 10356246
    Abstract: The invention relates to a method and a communications arrangement for operating a communications connection between a communications terminal device (KE1) associated with a first participant and at least one first terminal device (KE2) associated with a second participant. For a process running on a second terminal device (RE1) integrating with a first communications terminal device (KE1) to be operated by the first participant, said process being free of functions for controlling the communications connection, at least one piece of information that is reproducible on a terminal device is extracted from a process-produced output (P1) to the second terminal device (RE1). Further, upon initiation of the communications connection between the communications terminal device (KE1) and the first terminal device (KE2), the reproducible information is transmitted to at one of the least one terminal devices (KE2, RE2) associated with the second participant.
    Type: Grant
    Filed: January 12, 2018
    Date of Patent: July 16, 2019
    Assignee: Unify GmbH & Co. KG
    Inventor: Thomas Lederer
  • Patent number: 10148819
    Abstract: A user identifier of a customer may be obtained from a customer identification database of a wireless telecommunication carrier in response to receiving a support request to resolve a service issue for the customer. Subsequently, a determination may be made based on the user identifier as to whether the customer satisfies one or more conditions. The one or more conditions may include that the customer is previously assigned to a customer support team of the wireless telecommunication carrier for a prior support session, a service account associated with the user identifier is already assigned to the customer support team, or the customer was formerly assigned to the customer support team while using a former service account that is now expired. Accordingly, the customer support team may be designated to assist the customer with the service issue when the customer satisfies a condition of the one or more conditions.
    Type: Grant
    Filed: December 29, 2016
    Date of Patent: December 4, 2018
    Assignee: T-Mobile USA, Inc.
    Inventors: Ryan Yokel, Rudy Bourcelot
  • Patent number: 10135985
    Abstract: The technology disclosed herein enables a call to be immediately reconnected to an agent of a contact center after the agent has been disconnected. In a particular embodiment, a method provides, determining that a first agent system, operated by a first agent of a plurality of agents for the contact center, has been disconnected from a call between the first agent system and a first caller system operated by a first caller. The first caller system remains connected to the contact center. If the first agent system was disconnected due to a recoverable error, the method provides reconnecting the call to the first agent system once the first agent system has recovered. If the first agent system was disconnected due to a non-recoverable error, the method provides prioritizing the reconnection of the call to another one of the plurality of agents.
    Type: Grant
    Filed: February 1, 2018
    Date of Patent: November 20, 2018
    Assignee: Avaya Inc.
    Inventors: Pushkar Deole, Jibin George
  • Patent number: 10127604
    Abstract: Custom ringback audio, and metadata associated with the ringback audio, may be transmitted to a caller device. The caller device may playback the custom ringback audio during a ringback portion the call and may provide, via a graphical call interface, information based on the received metadata. The information may include, for example, a title of a song corresponding to the custom ringback audio.
    Type: Grant
    Filed: August 27, 2014
    Date of Patent: November 13, 2018
    Assignee: Verizon Patent and Licensing Inc.
    Inventor: Antonia J. Lopez
  • Patent number: 10102195
    Abstract: Systems and methods involve filling missing attribute values from unstructured text. A computing device may provide a plurality of items, such as an item catalog for an electronic marketplace. When an item is found to have a missing attribute value, a plurality of existing values for that attribute is compiled by mining other items. Text associated with the item is parsed to determine possible values for the attribute. From those possible values, the most likely value is identified and the missing attribute value is populated with that value.
    Type: Grant
    Filed: June 25, 2014
    Date of Patent: October 16, 2018
    Assignee: Amazon Technologies, Inc.
    Inventors: Jianhui Wu, Taibai Xu, Wenke Zhang, Rongzhou Shen, Krishnamurthy Koduvayur Viswanathan, Gabriel Parent, Jiwei Cao, Debprakash Patnaik
  • Patent number: 9912623
    Abstract: A system to adaptively control multimedia communication sessions includes a mediator unit in an intermediary communication position between two or more remote clients and a media infrastructure. The mediator unit includes a receiver, a transmitter and a control processor that controls the receiver and the transmitter. The mediator unit communicates remote clients across a communication network, where the first client initiates a communication session and the mediator unit assigns a unique session identifier to the communication message. Additional remote clients send join requests including the unique session identifier, and the mediator unit acts as a back-to-back user agent to pass messages between two remote clients of a two-client communication session.
    Type: Grant
    Filed: January 16, 2015
    Date of Patent: March 6, 2018
    Assignee: GENERAL ELECTRIC COMPANY
    Inventors: Bo Yu, Piyush C. Modi, Joseph William Bolinger, Aravind Kumar Mikkilineni, Yoshifumi Nishida
  • Patent number: 9900353
    Abstract: A method and device are provided for creating and utilizing a database which enables ascribing a plurality of communication addresses to each of a plurality of users' entries comprised therein, and wherein each of the plurality of communication addresses is associated with a different communication application, allowing a user who wishes to communicate with another user while applying a certain communication application, to communicate with that other user who uses a different communication application.
    Type: Grant
    Filed: October 5, 2016
    Date of Patent: February 20, 2018
    Assignee: T-JAT SYSTEMS 2006 LTD.
    Inventors: Oleg Golobrodsky, Gideon Drori
  • Patent number: 9866688
    Abstract: A method for providing file-based media on hold (MOH) services in a Voice over Internet Protocol (VoIP) system includes selecting an MOH file and streaming digital content of the MOH file to a communication device while a call is on hold. If the call is removed from hold and placed back on hold a second time, the digital content of the MOH file is streamed to the communication device while the call is on hold the second time. The digital content is streamed from substantially a beginning of the MOH file to a first stopping point while the call is on hold the first time, and from substantially the first stopping point to a second stopping point while the call is on hold the second time.
    Type: Grant
    Filed: March 16, 2016
    Date of Patent: January 9, 2018
    Assignee: ShoreTel, Inc.
    Inventors: Chakradhar Kondapalli, Jason Miller, Glenn Hessler, Thomas E. Miller
  • Patent number: 9794301
    Abstract: A method is presented that allows for coordination between parties wanting to communicate. The method serves to replace the current ‘synchronous’ method of phone session initiation (which allows random people to interrupt one's flow) with a system that allows both parties to indicate when they are ready and willing to communicate with particular parties. Instead of a first party directly calling a second party, both indicate readiness to talk to each other by means of (for instance) status indicators on a smartphone, thereby eliminating the obtrusive nature of the time-limited phone ring. The method also includes an apparatus that determines which is the optimal party to actually place the call such that overall expenses may be minimized.
    Type: Grant
    Filed: June 7, 2014
    Date of Patent: October 17, 2017
    Inventor: Noam Urbach
  • Patent number: 9781263
    Abstract: A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, assess contextual information and adjust an outbound dialer's pacing algorithm based on the assessment thereof. The contextual information may be obtained from sources that are inside the contact center and outside the contact center.
    Type: Grant
    Filed: February 23, 2012
    Date of Patent: October 3, 2017
    Assignee: Avaya Inc.
    Inventors: Andrew D. Flockhart, Joylee Kohler, Robert C. Steiner
  • Patent number: 9697542
    Abstract: A system for deploying Voice over Internet Protocol (VoIP) services is provided. A system that incorporates teachings of the present disclosure may include, for example, a Call Session Control Function (CSCF) having a controller element to receive a Session Initiation Protocol (SIP) message from an originating communication device requesting communications with a terminating communication device, and establish an Internet Protocol (IP) connection between the originating communication device and an advertisement media system to present at the originating communication device an advertisement message that replaces a ringback tone associated with the terminating communication device. Additional embodiments are disclosed.
    Type: Grant
    Filed: May 18, 2015
    Date of Patent: July 4, 2017
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Chaoxin Qiu, Diana M. Cantu
  • Patent number: 9668112
    Abstract: In an end-of-hold notification method and apparatus, upon activation of end-of-hold notification from a first communication device, a detector is activated to monitor a communication connection between the first communication device and a second communication device for an end-of-hold condition from the second communication device, and a customized message from a user of the first communication device (e.g., a textual message, a graphical message, an audio message, etc.) is sent by the first communication device to the second communication device such that the custom message is sent outside of the communication connection and before detection of the end-of-hold condition from the second communication device.
    Type: Grant
    Filed: April 28, 2015
    Date of Patent: May 30, 2017
    Assignee: Abraham & Son
    Inventor: Romek Figa
  • Patent number: 9625563
    Abstract: Managing use of a location sensor on a computing device for energy efficiency. The location sensor is briefly initialized to measure the signal quality. The measured signal quality is compared to pre-defined signal criteria values. The signal criteria values correspond to acceptable energy consumption, for example. If the signal criteria values are satisfied, location information for the computing device is obtained. Otherwise, the location sensor is disabled without obtaining the location information. In some embodiments, a lower-energy location sensor is used to obtain location information to determine whether to enable a higher-energy location sensor based on expected energy consumption.
    Type: Grant
    Filed: June 24, 2013
    Date of Patent: April 18, 2017
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Jyh-Han Lin, Gang Zhao, Timothy David Sharpe
  • Patent number: 9491296
    Abstract: A method includes receiving a call signal associated with an incoming communication at a first device. The method includes sending a request to a second device to store a voice message at a network storage device. The second device is configured to store the voice message associated with the incoming communication based on the incoming communication being unanswered by the first device.
    Type: Grant
    Filed: August 7, 2014
    Date of Patent: November 8, 2016
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Goangshiuan Shawn Ying, Eugene L. Edmon
  • Patent number: 9491288
    Abstract: A call information server registers with a carrier platform to receive call notifications for a telephone number associated with a mobile device. When an incoming communication is made to the registered telephone number, the call information server receives a call notification before the incoming communication arrives at the mobile device. The call information server then determines the caller information associated with the caller telephone number. The caller information for the caller telephone number is information about an entity that controls or is otherwise associated with the caller telephone number. The call information server sends the caller information and the caller telephone number to the mobile device before the incoming communication arrives at the mobile device. The mobile device can then display the caller information when the incoming communication arrives at the mobile device.
    Type: Grant
    Filed: July 24, 2015
    Date of Patent: November 8, 2016
    Assignee: Hiya, Inc.
    Inventors: Morgan Belford, William Myron Brooks, Stephen Orth
  • Patent number: 9485283
    Abstract: A method and device are provided for creating and utilizing a database which enables ascribing a plurality of communication addresses to each of a plurality of users' entries comprised therein, and wherein each of the plurality of communication addresses is associated with a different communication application, allowing a user who wishes to communicate with another user while applying a certain communication application, to communicate with that other user who uses a different communication application.
    Type: Grant
    Filed: March 24, 2016
    Date of Patent: November 1, 2016
    Assignee: T-JAT SYSTEMS 2006 LTD.
    Inventors: Oleg Golobrodsky, Gideon Drori
  • Patent number: 9467831
    Abstract: Methods, systems, and apparatus can be used for the establishment of a conference call via a packet network (which may be an IP fixed packet network) administered by a communications server, including a Session Initiated Protocol (SIP) based server.
    Type: Grant
    Filed: July 29, 2015
    Date of Patent: October 11, 2016
    Assignee: ARRIS Enterprises, Inc.
    Inventors: Shi Jin Chen, John Randolph Bestermann, Tarun Chugh
  • Patent number: 9380159
    Abstract: Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.
    Type: Grant
    Filed: December 30, 2013
    Date of Patent: June 28, 2016
    Assignee: Vonage America Inc.
    Inventor: Sagi Iltus
  • Patent number: 9326113
    Abstract: A method for a network device to process a third-party call can be applied in a scenario where a third party originates a call when a called terminal is in a call process. The network device extracts a calling phone number of the third party and notifies the calling phone number to the called terminal. The called terminal has activated a call waiting service. The network device receives a processing suggestion on the third-party call returned by the called terminal and processes the third-party call according to the processing suggestion.
    Type: Grant
    Filed: May 16, 2013
    Date of Patent: April 26, 2016
    Assignee: HUAWEI DEVICE CO., LTD.
    Inventor: Linlin Zhang
  • Patent number: 9325851
    Abstract: A method and device are provided for creating and utilizing a database which enables ascribing a plurality of communication addresses to each of a plurality of users' entries comprised therein, and wherein each of the plurality of communication addresses is associated with a different communication application, allowing a user who wishes to communicate with another user while applying a certain communication application, to communicate with that other user who uses a different communication application.
    Type: Grant
    Filed: October 7, 2008
    Date of Patent: April 26, 2016
    Assignee: T-JAT SYSTEMS 2006 LTD.
    Inventors: Oleg Golobrodsky, Gideon Drori
  • Patent number: 9300794
    Abstract: Methods, systems, and computer-readable media for providing universal access to caller-specific ringtones are described. A universal address book server is implemented that contains user-specific address books for users of a communications network. Each address book includes ringtones associated with contacts and groups defined in the address book. The universal address book server also provides a synchronization service to the communication devices of each user allowing the communication devices to synchronize the ringtones associated with the contacts and groups between the user's address book on the universal address book server and a local storage of the ringtones in the communication device.
    Type: Grant
    Filed: February 12, 2009
    Date of Patent: March 29, 2016
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Laurence R. Siegel
  • Patent number: 9258514
    Abstract: In a user interface method, system and device in a multitasking environment, it is possible for a user to view all of a plurality of simultaneously executed applications by assigning different display areas to the plurality of applications. In the method, system and device, priorities of applications already being executed and of additional applications for which execution is requested are determined, and a display area size is determined and assigned to each application according to its priority. The system comprises a set-top box for performing the latter functions and a user terminal for transmitting a user request, while the device comprises a control unit for performing the latter functions.
    Type: Grant
    Filed: July 10, 2006
    Date of Patent: February 9, 2016
    Assignee: SAMSUNG ELECTRONICS CO., LTD.
    Inventors: Si-Hyoung Lee, Nam-Choon Park, Yi-Sak Park, Jung-Won Kang, Ji-Hoon Kim, So-Young Shin
  • Patent number: 9215326
    Abstract: The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and under what conditions. An incoming call is forwarded to a call management system that asks the caller to leave a voice message. The call management system selectively couples the call to a POTS line or a VoIP-capable device so that the user can listen to the incoming message and thereby screen the incoming call. Based on the screening, the user can instruct the call management system to connect the caller to the user.
    Type: Grant
    Filed: May 29, 2014
    Date of Patent: December 15, 2015
    Assignee: Callwave Communications, LLC
    Inventors: David J. Brahm, David S. Trandal, Robert F. Smith
  • Patent number: 9191521
    Abstract: A method that includes receiving a first call request from a second user to a first user, establishing a first dialog between a network element and the first user, establishing a second dialog between the network element and the second user, establishing a third dialog between the network element and a third user in response to a second call request from a third user, establishing a fourth dialog between the network element and the first user as a result of establishing the third dialog, waiting for a response from the first user in the fourth dialog and receiving one or more indications of actions from the first user to manage the disposition of the second call request.
    Type: Grant
    Filed: January 28, 2013
    Date of Patent: November 17, 2015
    Assignee: Verizon Patent and Licensing Inc.
    Inventor: David C. Robbins
  • Patent number: 9160861
    Abstract: A method and an apparatus are disclosed that manage the held calls for an off-premises terminal at the system that extends calls to the terminal, such as a private branch exchange or other type of data-processing system, instead of at the system that is receiving the extended calls, such as a mobile switching center at which a cell phone is registered. The disclosed technique is based on the observation that the extending system knows of an incoming call to an off-premises terminal before the receiving system. As a result, the extending system can advantageously select the calls that it holds versus the calls that it sends to the receiving system. The extending system can control the routing costs and provide a consistent look-and-feel of call control to the off-premises terminal user.
    Type: Grant
    Filed: August 11, 2005
    Date of Patent: October 13, 2015
    Assignee: Avaya Inc.
    Inventors: Sandra R. Abramson, Stephen M. Milton
  • Patent number: 9158603
    Abstract: The present invention provides a message processing method and device, wherein the method comprises: creating a message queue by an application; taking out all current messages from a message queue created by an operating system; performing order adjustment for the taken-out messages and placing them in the message queue created by the application; performing delivery-processing for each message according to an order of messages in the message queue created by the application. Through the present invention, the messages in the message queue may be processed more flexibly.
    Type: Grant
    Filed: December 24, 2012
    Date of Patent: October 13, 2015
    Assignee: BEIJING QIHOO TECHNOLOGY COMPANY LIMITED
    Inventors: Hongwei Liu, Xi Tang, Peng Sun, Huan Ren
  • Patent number: 9124693
    Abstract: An Off Net scenario may occur during primary communications between a first and second caller, in which the second caller is connected to a network over a data channel and receives a second call over a voice channel resulting in an interruption of the primary communications between the original callers. In the Off Net scenario, a message indicating the original communication has been interrupted is received by a carrier. The carrier substitutes another communication device in place of the second caller's communication device to establish a secondary communication between the first caller's communication device and the third communication device. The secondary communication may inform the first caller of the interruption of the primary communication and may provide options regarding the primary communication to the first caller.
    Type: Grant
    Filed: September 6, 2013
    Date of Patent: September 1, 2015
    Assignee: Vonage Network, LLC
    Inventors: Tzahi Efrati, Jaya Meghani
  • Patent number: 9118501
    Abstract: The present invention is an intelligent services network that uses a switch controller. The switch controller controls the operation of one or more programmable switches to accept calls from a public switched telephone network. The intelligent service network comprises intelligent service network components that are used for enhanced service processing, interconnection to external networks, and other call functions. Communication between the components allows for call set-up, connection to a terminating party, transfer to an alternate intelligent service network component, and termination of the call.
    Type: Grant
    Filed: March 16, 2011
    Date of Patent: August 25, 2015
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Timothy Darland, Daniel W. Foelker, George Kult, Sharadha Vijay
  • Patent number: 9094352
    Abstract: A computer system includes one or more devices that are capable of multitasking (performing at least two tasks in parallel or substantially in parallel). In response to detecting that one of the devices is performing a first one of the tasks, the system prevents the devices from performing at least one of the tasks other than the first task (such as all of the tasks other than the first task). In response to detecting that one of the devices is performing a second one of the tasks, the system prevents the devices from performing at least one of the tasks other than the second task (such as all of the tasks other than the first task).
    Type: Grant
    Filed: October 7, 2013
    Date of Patent: July 28, 2015
    Assignee: Yagi Corp.
    Inventor: Robert Plotkin
  • Patent number: 9083660
    Abstract: A computer system includes one or more devices that are capable of multitasking (performing at least two tasks in parallel or substantially in parallel). In response to detecting that one of the devices is performing a first one of the tasks, the system prevents the devices from performing at least one of the tasks other than the first task (such as all of the tasks other than the first task). In response to detecting that one of the devices is performing a second one of the tasks, the system prevents the devices from performing at least one of the tasks other than the second task (such as all of the tasks other than the first task).
    Type: Grant
    Filed: October 7, 2013
    Date of Patent: July 14, 2015
    Assignee: Yagi Corp.
    Inventor: Robert Plotkin
  • Patent number: 9065785
    Abstract: A computer system includes one or more devices that are capable of multitasking (performing at least two tasks in parallel or substantially in parallel). In response to detecting that one of the devices is performing a first one of the tasks, the system prevents the devices from performing at least one of the tasks other than the first task (such as all of the tasks other than the first task). In response to detecting that one of the devices is performing a second one of the tasks, the system prevents the devices from performing at least one of the tasks other than the second task (such as all of the tasks other than the first task).
    Type: Grant
    Filed: October 7, 2013
    Date of Patent: June 23, 2015
    Assignee: Yagi Corp.
    Inventor: Robert Plotkin
  • Patent number: 9025742
    Abstract: A method, system and apparatus for providing targeted messages. Engagement may be made in a communication session with a customer. An impact event indication may be received from the customer during the communication session. A targeted message may be obtained based on the impact event indication. A targeted message may be provided to the customer in response to the received impact event indication.
    Type: Grant
    Filed: June 11, 2007
    Date of Patent: May 5, 2015
    Assignee: United Services Automobile Association (USAA)
    Inventor: Jose Jesus Cantu, II
  • Patent number: 9014360
    Abstract: A method for handling an initiated communication includes receiving, from an initiating party, an initiated communication directed to a communication destination address assigned to a receiving party. Before the initiating party is provided access to the communication destination address, the initiating party is provided with a first menu of selectable options including an option to obtain information particular to a physical geographic location identified during the initiated communication. A selected option to obtain the information particular to the physical geographic location is received from the initiating party. The information particular to the physical geographical location is provided, and after providing the information particular to the physical geographical location, the initiating party is provided with access to the communication destination address.
    Type: Grant
    Filed: January 24, 2014
    Date of Patent: April 21, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Linda Ann Roberts, Edward Michael Silver, Hong Thi Nguyen
  • Patent number: 8983051
    Abstract: An automated intelligent component (the Personal Virtual Assistant or PVA) is located between a caller and a callee. A caller calls the PVA and directs the PVA to make one or more calls to one or more call recipients. Based on the information obtained from a voice or text dialog with the caller and a combination of other available informational sources, the disposition of an outgoing call is determined and acted upon by PVA. During the call the PVA remains available to take further actions at the request of the call participants.
    Type: Grant
    Filed: April 3, 2007
    Date of Patent: March 17, 2015
    Inventors: William F. Barton, Francisco M. Galanes, Anand Ramakrishna, Vishwa Ranjan, Tal Saraf
  • Patent number: 8953769
    Abstract: A computer readable medium stores a program for a calling party controlled ringback tone service. The service enables a calling party to control ringback tones, even overriding called party selected ringback tones. The service can operate in a wireless or wireline network, such as a voice over IP (VoIP) network or time division multiplexed (TDM) network. The calling party can be periodically billed for the ringback tone control service, as well as the ringback tones. The subscriber can configure the service via the web.
    Type: Grant
    Filed: June 9, 2006
    Date of Patent: February 10, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Neil A. Jacobson