Abstract: The invention relates to an interconnection network for forward error correction encoders and decoders, including N input terminals, N output terminals, and M stages. Each stage includes switching elements having input pins and output pins. The input pins of the switching elements of the first stage are connected to the input terminals, and the output pins of the switching elements of the last stage are connected to the output terminals. The input and output pins of the switching elements of immediately successive stages are connected in a hardwired fashion so as to form a plurality of interconnection sub-networks for routing respective input values from respective output pins of the switching elements of the first stage to respective input pins of the switching elements of the last stage.

Abstract: Methods, apparatus, systems, computing devices, computing entities, and/or the like for optimizing interaction flows. For example, upon receiving an inbound interaction, the interaction is routed to either a baseline interaction flow or one of a plurality of experimental interaction flows. Using one or more target metrics, the experimental interaction flows can be monitored and further configured to optimize the interaction flows and parameters.

Abstract: A method for controlling and evaluating message traffic of a communication unit uses a first network unit within a mobile radio system for forwarding all the messages of the message traffic. The first network unit decides, using one or more useful information items of the communication unit, whether one or more messages are forwarded to a second network unit for processing or whether they are blocked. The first network unit is also used to determine, using one or more useful information items of the communication unit, whether the respective message of the message traffic is logged by the first network unit in a logfile.

Abstract: A system, method, apparatus, means, and computer program code is provided wherein a telephone call is received. A telephone call routing matrix is accessed, from a relational database platform, to select a service representative for the received telephone call. It may then be arranged for the received telephone call to be routed in accordance with the selected service representative.

Abstract: A communication routing arrangement includes two or more wireless routers coupled to a communication network, and a user device adapted to couple with the communication network through a communication path including at least one of the two or more wireless routers. The communication path between the user device and the communication network is selected based on available resources of the two or more wireless routers.

Abstract: A communication routing arrangement includes two or more wireless routers coupled to a communication network, and a user device adapted to couple with the communication network through a communication path including at least one of the two or more wireless routers. The communication path between the user device and the communication network is selected based on available resources of the two or more wireless routers.

Abstract: Provided is a software entity adapted to operate in a first network on behalf of a relocatable device to negotiate services for the relocatable device from the network, and to be transportable or replicable to operate in a second network to negotiate services for the relocatable device from the second network.

Abstract: A communication routing arrangement includes two or more wireless routers coupled to a communication network, and a user device adapted to couple with the communication network through a communication path including at least one of the two or more wireless routers. The communication path between the user device and the communication network is selected based on available resources of the two or more wireless routers.

Abstract: A dialog manager for a spoken dialog system. A decision module selects a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow. A weighting module weights the path selection decision and is connected to a probability estimator for estimating the probability value that a given one of the plurality of paths is the best-performing path.

Abstract: A system, method, apparatus, means, and computer program code is provided wherein a telephone call is received. A telephone call routing matrix is accessed, from a relational database platform, to select a service representative for the received telephone call. It may then be arranged for the received telephone call to be routed in accordance with the selected service representative.

Abstract: Embodiments of the present invention are directed to a method for assessing impact of a rule change in a contact center. The method includes configuring one or more parameters of the rule; receiving a command to assess the rule; retrieving a log of past interactions between end users and the contact center, wherein the log of past interactions reflects interactions prior to deployment of the rule; processing one or more of the past interactions based on the rule; simulating an outcome of the one or more past interactions; and deploying the rule or not to a rules engine based on the simulating.

Abstract: Particular embodiments of the disclosed subject matter provide methods and systems to support a multicast source selection system. In an example embodiment, the system includes a network element in data communication with a network, the network element being operable to: receive a request for withdrawal of a server as a source of a multicast data stream; and propagate information to the network indicating withdrawal of the server as a source of the multicast data stream, the propagation of information by the network element being responsive to the request for withdrawal of the server as a source of the multicast data stream.

Abstract: A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.

Abstract: The present invention provides methods, systems and apparatus for providing service provider information for a user communication device. A targeted communication link associated with a target service provider is determined using a user communication device associated with a user service provider. The determination of the indicator for the target service provider may be with a user service provider Central Office or server. An indicator of the target service provider is received and displayed on the user communication device. Communication services available to the communication device are determined and presented to the communication device by audible or visual signals. Representations of services available or restricted to the user communication device are provided to the user device. Restricted services may be enabled by override options.

Abstract: A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and sending data associated with the telephone call to a CTI system. The CTI system may request and receive a routing label from a router and then send the data associated with the telephone call and the request for an access number to a call center using the routing label provided by the router. The CTI system may receive the access number from the call center and send the access number back through the IVR system to an exchange carrier for transferring the caller to the call center.

Abstract: Provided is a software entity adapted to operate in a first network on behalf of a relocatable device to negotiate services for the relocatable device from the network, and to be transportable or replicable to operate in a second network to negotiate services for the relocatable device from the second network.

Abstract: A system is connected to an access point via a network, receives packet transmission information held by the access point, and extracts an address having a transfer destination which is radio interface from the packet transmission information. It is assumed that the terminal of the extracted address exists under the access point holing the packet transmission information. Thus, it is possible to realize connection relationship between a terminal and an access point at low cost and not depending on the vendor.

Abstract: Methods and devices for providing an improved call setup in a telephony network are provided. In at least one embodiment, a telephony terminal sends a call route select request to a call route select server. The call route select server determines a preferred call route from the telephony terminal to the called destination and sends a call route select response to the telephony terminal. The call route select response comprises information on how to setup the call.

Abstract: A method and apparatus for routing a call to a subject matter expert via a packet network is described. In one embodiment, a request to route said at least one call to the SME is received. A predefined location associated with the SME is also obtained. The call is then routed to a foreign Internet Protocol gateway associated with the predefined foreign location to communicate with the SME.

Abstract: A telephone handset is provided with a user interface which includes a display unit, audio output unit and various user actuable keys. A phone controller implements and responds to instructions from the user interface. Where the instructions from the user interface request the connection of a call, the phone controller connects the handset to a PSTN via one of a plurality of connection means provided. Similarly, in the event of an incoming call connection request received via any one of the connection means, the phone controller enables the connection of the call. The user may choose to accept or reject the connection using the interface. The handling of an incoming or outgoing call is determined by a connection routing engine. The connection routing engine comprises an identification unit, a rules unit, a comparison unit and an enabling unit.

Abstract: A dual mode user terminal for a calling party can make calls over both a conventional cellular network and a packet data network using VoIP protocols. If the called party is not available to receive a VoIP call over the packet data network, the user terminal for the calling party can request a third party user terminal available on the packet data network to relay the call between the calling party and the called party.

Abstract: Seamless wideband support is afforded by utilizing split-band data streams. For wideband signals, the 8 kHz bandwidth is divided into a low band, with approximately 0-4 kHz bandwidth, and a high band, with approximately 4-8 kHz bandwidth. Narrowband functions and services operate on the low band, while wideband functions and services operate on both low and high bands.

Abstract: A disclosed method for providing service provider information to a user communication device includes determining a telecommunications service provider associated with a targeted node such as a called party telephone number. An indicator of the telecommunications service provider is provided to and displayed by the user communication device. Communication services available to the communication device are then determined based at least in part on the identity of the telecommunications service provider. Indications of the available communication services may be presented to the communication device by audible or visual signals.

Abstract: Particular embodiments of the disclosed subject matter provide methods and systems to support a multicast source selection system. In an example embodiment, the system includes a network element in data communication with a network, the network element being operable to: receive a request for withdrawal of a server as a source of a multicast data stream; and propagate information to the network indicating withdrawal of the server as a source of the multicast data stream, the propagation of information by the network element being responsive to the request for withdrawal of the server as a source of the multicast data stream.

Abstract: A device receives network information, least cost route (LCR) forecast information, network administrator inputs, and looping exceptions, and receives a call, from an originating location, to a terminating location. The device determines a LCR for the call based on the network information, the LCR forecast information, the network administrator inputs, and the looping exceptions. The device generates routing instructions for the determined LCR, and provides the routing instructions to one or more network elements associated with the determined LCR. The call is routed to the terminating location, via the one or more network elements associated with the determined LCR, and based on the routing instructions.

Abstract: Disclosed are, inter alia, methods, apparatus, computer-readable media, mechanisms, and means for interconnecting forwarding contexts using U-turn ports. A U-turn port typically comprises an egress port and an ingress port such that packets placed in the egress port are automatically forwarded to the ingress port. Other forwarding contexts are able to communicate packets to a next-destination forwarding context by sending these packets to the U-turn port of the next-destination forwarding context.

Abstract: A system for scheduling resources and rules for routing includes a server connected to a network, a scheduling application executable from the server, and at least one programmable software agent for scheduling routing rules. The scheduling application receives statistics about forecast arrival rates for incoming interactions and current resource availability data and schedules resources and routing rules according to the forecast requirements the software agent propagating the portion of scheduling relative to the routing rules.

Abstract: A variety of methods, systems, devices and arrangements are implemented for communications using a mobile communications device. In connection with various embodiments, one such method relates to routing calls specifying an endpoint device, from a mobile communications device to the endpoint device, using a call forwarding/routing service provider that establishes a connection with the endpoint device. The established connection may include, for example, a Voice-over-Internet Protocol (VoIP) connection. In some implementations, the authentication server is contacted (e.g., via the Internet) to authenticate the call to be made via the call forwarding/routing service provider.

Abstract: The invention relates to methods and apparatus for conducting directed communication using voice-grade radios. The methods and apparatus can be used to form a packet-switched wireless network using legacy analog transceivers, providing, e.g., both data and voice-over-Internet Protocol communication.

Abstract: A communication routing arrangement includes two or more wireless routers coupled to a communication network, and a user device adapted to couple with the communication network through a communication path including at least one of the two or more wireless routers. The communication path between the user device and the communication network is selected based on available resources of the two or more wireless routers.

Abstract: A plurality of interactive modules are disposed at spaced locations to form an adaptive wireless network. Each module is capable of receiving transmissions of messages or data packets from other modules, and of transmitting messages or data packets to other modules for forming selected transmission paths via one or more modules toward a base station. Upon failure of a transmission path, a module not capable of transmitting a message along a transmission path toward the base station, transmits a message to other of the plurality of modules to form a new transmission path via such other module.

Abstract: A technique is disclosed that optimizes the background noise experienced by a party who is calling into a call center. Working as part of an overall call-assignment algorithm, the technique considers the acoustic noise that is present in the vicinities of multiple call-center agents who are otherwise satisfactory candidates to handle a call. The technique then selects an agent to handle the call who is associated with an optimal acoustic noise. Typically, the selected agent is associated with lowest background noise level. The background noise is monitored at each call agent's station by evaluating the signals that are present at the agent's microphone. Usually, this is done when a call agent is between calls and, as a result, is not using her headset at that moment. In other words, the background noise is actually measured, and the measurements are then used to assign a call agent to the incoming call.

Abstract: A communication system is provided which includes a digital communication network having a network endpoint and a signaling server. The network endpoint is coupled with the signaling server via signaling tunnels through the digital communication network. Also included is a telephonic device coupled with the network endpoint and configured to engage in a telephone call via the network endpoint over the digital communication network. The network endpoint is configured to generate signaling related to the telephone call, and to direct the signaling through the digital communication network to the signaling server over a selected one of the signaling tunnels, wherein the selected signaling tunnel is selected based on an identity of the telephonic device.

Abstract: A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and sending data associated with the telephone call to a CTI system. The CTI system may request and receive a routing label from a router and then send the data associated with the telephone call and the request for an access number to a call center using the routing label provided by the router. The CTI system may receive the access number from the call center and send the access number back through the IVR system to an exchange carrier for transferring the caller to the call center.

Abstract: Provided is an apparatus and method for providing a voice service without discontinuance in a mobile communication system. The apparatus includes a controller for receiving a system information block of a first network system or a system information block of a second network system from an interface module, and transmitting a network selection change request to the interface module to change a network system mode; and a network selector for, when the system information block of the first network system does not comprise voice switched domain information for location area update, driving a timer according to a selection of a user, changing the network system mode into the second network system, and executing location area update to thereby provide the voice service.

Abstract: A call management system enables each of multiple prospective callers to specify how to forward (e.g., direct or redirect) future calls to one or more target phone devices or users. For example, each of multiple persons provide call forwarding configuration information to the call management system. Upon initiation of a call by a user, the call management system intercepts and forwards a user's call in accordance with call forwarding configuration information previously provided by the user.

Abstract: A data processing method is disclosed which includes the steps of: (a) generating edit data which includes a unique material identifier for uniquely identifying material data to be edited and of edit content of the material data; (b) generating management data indicative of the unique material identifier in association with a storage location where the material data identified by the unique material identifier are stored; (c) specifying the storage location where the material data associated with the unique material identifier included in the edit data generated in step (a) are stored, on the basis of the management data generated in step (b); and (d) acquiring the material data from the storage location specified in step (c).

Abstract: According to one embodiment, a telephone exchange apparatus includes a plurality of processors whose connect communication lines differing in communication protocol from one another, a memory which stores a plurality of items of protocol unique information to process communication signals corresponding to the plurality of processors, a communication controller which is connected to the plurality of processors via control buses with smaller transmission capacities than those of the plurality of communication lines and reads the corresponding-protocol unique information from the memory based on notified protocol identification information and makes the corresponding processor execute signal processing by the protocol unique information, and a call controller which notifies protocol identification information corresponding to a communication line to be added to the communication controller, when a setting request for a call is issued.

Abstract: An improved system and method are disclosed for peer-to-peer communications. In one example, the method is for connecting an endpoint that is separated from another endpoint by a symmetric network address translation device.

Abstract: A method, system, and medium are provided for creating and modifying how communications requests are routed in a communications network. The method includes displaying a graphical user interface (GUI) that includes a canvas and a set of geometric shapes that correspond programmatic code segments. As geometric shapes are added to the canvas, code segments are automatically generated depending on the relationship ad arrangement of the shapes. The code segments form a call-routing script, which dictates how physical communications requests are routed. The system includes a route script execution engine (RSEE), a set of route scripts to be processed by the RSEE and to dictate call routing paths, and a graphical route-scripting interface (which includes an arrangement of graphical objects that correspond to a programmatic composition of the route scripts).

Abstract: A method and system of local call detection and notification are provided for a communication device that communicates with an enterprise system via a secure digital voice connection and locally with the Public Switched telephone system (PSTN) via an analog line. A dialing sequence at said communication device is detected within the enterprise system for which local call routing is to be applied. Call routing is then initiated through the enterprise system and a request message is sent to the communication device that includes the dialing sequence. The request message is received within the communication device, which in response determines availability of the analog line. In the event an analog line is available the communication device sends a response message to the enterprise system for aborting call routing through the enterprise system, and locally dials said the sequence over the analog line. In the event an analog line is not available call routing continues through the enterprise system.

Abstract: A system for controlling a telecommunications network, e.g., a public switched switching network, which has a first switch fabric, for controlling connections or calls in the network. This fabric has first and second ports, and third ports for communicating with, e.g., a second switch fabric and/or peripheral apparatus. A bridging circuit, also located within the network, may be connected between the first and second ports. A computer apparatus, external to the network, is connected to the first and the second ports of the first switch fabric in order to control connections among the first, second and third ports.

Abstract: A telephony system includes a switch coupled to a call agent and a legacy application, and further coupled to resources, some controlled by the call agent and others controlled by the legacy application. The switch processes connection requests from the call agent and the legacy application, and, using a resource emulator as an intermediary, establishes connections between call agent controlled resources and legacy application controlled resources.

Abstract: Method and system of alerting callers of surcharges associated with making phone calls. The method and system relating to calls made between affiliated and non-affiliated providers wherein the surcharges are fees incurred in service calls therebetween. The fees may be flat-rate fees or other per phone call fees which are independent of call length, duration, etc. The fees may be charged by the non-affiliated provider and/or fees incurred by the affiliate provider in servicing such calls.

Abstract: A failsafe configuration for alternative network telephony is disclosed. An indication as to whether an alternative network telephony call processing system is available to process calls from an associated piece of telephone equipment is received automatically and transparently to a user of the telephone equipment. Calls placed from the telephone equipment at a time when the alternative network telephony call processing system is available to process calls are processed via alternative network telephony. Calls placed from the telephone equipment at a time when the alternative network telephony call processing system is not available to process calls are processed via the public switched telephone network (PSTN).

Abstract: A method of constructing a permuting network. A configuration for layers of a permuting network is selected based on a set of integer factors of N, the number of signals to be permuted, and on pre-selected types of switches. The permuting network is constructed in layers by using the pre-selected types of switches based on the selected configuration.

Abstract: A method of detecting circular routing in a No. 7 signaling network is provided which detects circular routing that occurs when operating the signaling network, thereby preventing congestion of links by circular routing and finding out any reasons for the link congestion. The method detects a circular routing that occurs in three or more signaling transfer points, by transmitting a message transfer part routing verification test (MRVT) message through the signal route of the highest priority among the signal routes in an available state which go to a specific destination point code (DPC), only when a link is in an unavailable state, thereby preventing congestion of links by circular routing and finding out any reasons for the link congestion.

Abstract: A cross-bar switch includes a set of input ports and a set of sink ports in communication with the input ports. The input ports receive packets, which are snooped by the sink ports. The cross-bar switch also includes a set of port address tables. Each port address table is adapted to store data identifying a plurality of destinations supported by a sink port. For example, a first port address table is adapted to identify a plurality of destinations supported by a first sink port in the set of sink ports. When determining whether to accept a packet, a sink port considers whether the packet's destination is identified in the sink port's port address table. By supporting multiple destinations, a port address table implicitly facilitates a sink port's multicast operation.

Abstract: A method and system is provided wherein routing information is obtained from previously cached information or from a gatekeeper. An originating gateway in a network receives a request for a connection and determines whether pertinent routing information is cached. If available, the cached routing is used to attempt to establish a connection. If no previously established routing is available, the originating gateway requests preferred routing from a gatekeeper, including prioritized selections of terminating gateways through which to make a connection to a designated call recipient. In a further embodiment of the invention, a process is provided to respond to a complaint regarding the quality of service. The system determines whether the reported problem is general or isolated; if it is general, alternate call routing is devised.

Abstract: A pipeline-based matching scheduling approach for input-buffered switches relaxes the timing constraint for arbitration with matching schemes, such as CRRD and CMSD. In the new approach, arbitration may operate in a pipelined manner. Each sub-scheduler is allowed to take more than one time slot for its matching. Every time slot, one of them provides a matching result(s). The sub-scheduler can use a matching scheme such as CRRD and CMSD.