Abstract: A hammer system and method thereof for monitoring an organization platform to detect system level problems of one or more applications. The hammer system may include a hammer device, an enhanced trunk group poller, and a client-specific application hammer. The client-specific application hammer may be structured as a simulator that is operable to periodically place calls into the organization platform and emulate real call scenarios. The simulator may include D-channel polling logic.

Abstract: Methods, systems, and computer-readable media for preparing for a service disruption are provided. Information relating to an activity at a target location is received. Upon receiving information relating to at least the activity at the target location, stored data related to the activity and the target location are gathered. A probability of a service disruption at the target location based on at least the stored data related to the activity and the target location is assessed and the target location is monitored. Upon detecting a change in services associated to the target location, an alert is generated.

Abstract: Voice user interfaces can be tested using test scripts generated by traversing a graph using a recursive search technique, such as recursive depth first search. Test data to accompany the test scripts can be generated by treating conditions in states of the interface as business rules, and fully exercising each state during traversal of the graph. Actual testing can be performed in a faster than real time manner by providing simulated input from test scripts, as opposed to requiring actual input from human testers. The interfaces can also be tested using a gatekeeper intermediary which provides for easy transitions between testing and deployment.

Abstract: The present invention relates to a method and a ID-programming tool (30) for assigning a unique network entity identity number to a network entity (10). The network entity (10) is adapted to perform said method. The network entity (10) comprises a number of subscriber lines (12) and the network entity is adapted to perform at least one line condition test on said subscriber lines at a predefined occasion. Said subscriber lines are encoded to comprise a unique network entity identity number information by means of the ID-programming tool (30). Further, decoding means (42) is adapted to decode the network entity identity number information resulting from said test to gain said network entity identity number. Said network entity identity number is stored in a storage device (20) on the network entity (10).

Abstract: A system and method for testing wireless transceivers in a virtual wireless environment including emulating an RF environment, creating virtual spectrum users having selectable transmission parameters and physical characteristics and evaluating the operation of the wireless transceiver in the virtual wireless environment.

Abstract: Voice user interfaces can be tested using test scripts generated by traversing a graph using a recursive search technique, such as recursive depth first search. Test data to accompany the test scripts can be generated by treating conditions in states of the interface as business rules, and fully exercising each state during traversal of the graph. Actual testing can be performed in a faster than real time manner by providing simulated input from test scripts, as opposed to requiring actual input from human testers. The interfaces can also be tested using a gatekeeper intermediary which provides for easy transitions between testing and deployment.

Abstract: Methods, systems, and computer-readable media for preparing for a service disruption are provided. Information relating to an activity at a target location is received. Upon receiving information relating to at least the activity at the target location, stored data related to the activity and the target location are gathered. A probability of a service disruption at the target location based on at least the stored data related to the activity and the target location is assessed and the target location is monitored. Upon detecting a change in services associated to the target location, an alert is generated.

Abstract: A method and system for testing a media server is provided. The media server is capable of delivering prompts simultaneously to a plurality of devices. According to various embodiments, these prompts are present as one or more chunks on the media server. The media server is prepared for testing by generating signatures for each chunk and storing these signatures in a chunk signature database. Thereafter, the testing of the server performed, in which a series of requests are sent to the media server. The media server provides the chunked prompts in response to these requests. These chunked prompts are used to generate signatures, which are compared with the signatures stored in the chunk signature database, to verify whether the media server is operating correctly.

Abstract: Re-routing interactions are predicted for a communications network including a plurality of network elements. A respective device state image is constructed for each of the plurality of network elements, with each of the device state images including a failover setting of a respective one of the network elements. The device state images are transmitted to a network simulator. The performance of the communications network is simulated in response to the device state images. A prospective network element failover of a predetermined one of the network elements is transmitted to the network simulator. A performance of the communications network is simulated in response to the device state images modified by the prospective network element failover. It is then detected whether an acceptable performance is maintained in view of the prospective network element failover in order to identify whether is will be permissible to perform a maintenance action on the network element which makes it unavailable to the network.

Abstract: A voice over WLAN diagnostic system. In particular implementations, a method includes simulating, in response to a triggering event, Voice over Internet Protocol (VoIP) communications with a remote diagnostics engine; gathering metric data characterizing one or more aspects of the simulated VoIP communications; and periodically transmitting diagnostic packets including the metric data to the remote diagnostics engine; wherein the simulating VoIP communications comprises transmitting diagnostic protocol packets that simulate VoIP communications to the remote diagnostic engine; and intercepting diagnostic protocol packets received from the diagnostics engine.

Abstract: A method and system for testing a Telephony User Interface is disclosed. Voice prompts of the Telephony User Interface are converted into tone prompts that are representative thereof. Each tone prompt can have a predetermined frequency and/or duration, so that it is readily recognizable by a Telephony User Interface tester. Thus, automation of the testing of Telephony User Interface is enhanced.

Abstract: Method for user-aided communication evaluation and performance and for producing a quality report regarding a communication connection entails signaling of a services provider by a first endpoint user in real-time entails establishing a first communication link between the first endpoint user and a second endpoint user. A second communication link between the first end point user and the services provider is determined. The methods continue by analyzing of the first and second communication links for quality by the services provider and generating statistics based on the analysis for quality in the connection. The methods can conclude by producing a quality report using those statistics. The quality report can initiate an immediate response in real-time or can be stored for a later response.

Abstract: A method (100) and system (30) to enable automatic generation and testing of voice applications includes generating (102) a test driver application (TDA) (32) and generating (104) a modified original voice application (34) to be tested by the TDA within a call flow builder (10). The modified application can include or generate (106) “test hooks” or more particularly DTMF tones and DTMF grammars that can be used to synchronize the modified original voice application with the TDA. The TDA can test (110) all possible paths of the modified original voice application. Note the TDA and the modified original voice application can be generated and/or tested (112) in a test environment within the call flow builder or a telephony environment. The TDA can be automatically generated (108) to exercise all possible flows where the DTMF tones define the current state and location of the modified application.

Abstract: The present invention disclosed a kind of simulate user calling's test system and method which built-in digital SPC exchange, include background processing module, foreground calling control processing module and hardware subsystem, therein: background processing module operation on exchange servicing platform, for supply user setting parameter and display operate interface for test result, foreground calling control processing module is include in the exchange main control module, for control said hardware subsystem execute test process according to designed logical flow and user mount parameter, hardware subsystem composed of loop circuit relay single board, simulation user interface board, interface board control processing unit, multifunction resources process board. Adopt present invention may use few cost to reach the test result which equal to commercial calling device, and may reach more mobility, reach inline test function.

Abstract: A phone jack connection detection system and method of operating the same, including a phone jack circuit having a data access arrangement circuit in communication with at least two pins, a stimulus input in communication with the phone jack circuit, the stimulus input being adapted to communicate a stimulus to the phone jack circuit, and a detection circuit in communication with the phone jack circuit, the detection circuit being adapted to detect a response of the phone jack circuit to the stimulus and notify a user of the status of the connection.

Abstract: A device for testing a data carrying service operating over a telecommunications line includes a plurality of test circuits. Each test circuit is arranged to determine and test one or more characteristics of a data carrying service and a termination of the telecommunications line is emulated. The operation of each of the plurality of test circuits is controlled, and the telecommunications lines is connected to one or more of the plurality of test circuits. The data carrying service remains connected via a connection during all of the testing operations provided by one or more of the test circuits which enables the device to automatically determine the identity of the data carrying service. The test circuits may be arranged to enable emulation of a termination to be interconnected so as to enable the device to provide a passive link in the data carrying service and/or provide throughput testing of the telecommunications line.

Abstract: A remote test unit and method of operation are provided for utilizes the ability of an access matrix ability to route signals. The Remote Test Unit can emulate a central Digital Subscriber Line Modem (DSLM-C) for testing customer premises equipment containing a remote Digital Subscriber Line Modem (remote Digital Subscriber Line Modem). The Remote Test Unit can also emulate a remote Digital Subscriber Line Modem for testing central offices equipment including a digital subscriber line access multiplexer (DSLAM) containing a central Digital Subscriber Line Modem. The Remote Test Unit can also emulate a concentrator connected to the DSLAM, a router connected to the concentrator, an Internet service provider (ISP) connected to the router, and a web site connected to the Internet service provider over the Internet.

Abstract: A system abstracts channel information from field data gathered in actual wireless communication system environments. The abstracted data is then transformed into control signals or programming codes that can be used to control channel simulators so as to recreate the field conditions, including path loss, slow fading, fast fading, path delay, fading power spectral density with and without line-of-sight (LOS), and different kind of handoff scenarios, such as soft, softer, intra-band hard, inter-band hard handoffs. The system thus can accurately simulate a realistic wireless communication link originated from multiple signal sources in different band channels and formed by multipath signal propagation. The simulated realistic wireless communication link can be condensed by selecting the most useful scenarios from its original field data files or modified by tuning its parameters as desired.

Abstract: A device for testing a data carrying service operating over a telecommunications line includes a plurality of test circuits. Each test circuit is arranged to determine and test one or more characteristics of a data carrying service and a termination of the telecommunications line is emulated. The operation of each of the plurality of test circuits is controlled, and the telecommunications lines is connected to one or more of the plurality of test circuits. The data carrying service remains connected via a connection during all of the testing operations provided by one or more of the test circuits which enables the device to automatically determine the identity of the data carrying service. The test circuits may be arranged to enable emulation of a termination to be interconnected so as to enable the device to provide a passive link in the data carrying service and/or provide throughput testing of the telecommunications line.

Abstract: The present invention provides a system and method for a computer controlled test system in which the computer can change and monitor the compound observable state of an electronic device or telephone during testing procedure. In the preferred embodiment of the invention, the compound observable state of the electronic device includes a display bit map file or the status of lights or buttons. The compound observable state can be evaluated by the computer in real-time to alert nearby operators of a failure (i.e. a telephone that needs to be rebooted) or malfunction (not rising to the level of a failure). Also, the data related to the compound observable state can be stored in the computer for later review to assist in debugging the telephone's software.

Abstract: Method for user-aided communication evaluation and performance and for producing a quality report regarding a communication connection entails signaling of a services provider by a first endpoint user in real-time entails establishing a first communication link between the first endpoint user and a second endpoint user. A second communication link between the first end point user and the services provider is determined. The methods continue by analyzing of the first and second communication links for quality by the services provider and generating statistics based on the analysis for quality in the connection. The methods can conclude by producing a quality report using those statistics. The quality report can initiate an immediate response in real-time or can be stored for a later response.

Abstract: A remote test unit (RTU) and method of operation are provided for utilizes the ability of an access matrix ability to route signals. The RTU can emulate a central Digital Subscriber Line Modem (DSLM-C) for testing customer premises equipment containing a remote Digital Subscriber Line Modem (DSLM-R). The RTU can also emulate a DSLM-R for testing central offices equipment including a digital subscriber line access multiplexer (DSLAM) containing a DSLM-C. The RTU can also emulate a concentrator connected to the DSLAM, a router connected to the concentrator, an Internet service provider (ISP) connected to the router, and a web site connected to the ISP over the Internet. The RTU can further test, using emulation, ISO/OSI layers defined in the ISO/OSI reference model which are connected to the DSLAM.

Abstract: Allowing a tester of a telephonic device to issue call control commands to a call control server using an intuitive set of commands and using both data lines for data call control commands, and voice lines for touch tone or “DTMF” call control commands. The user may initiate a call control command by either entering the call control command in a command line of a program executed at a telephonic device, or by crafting a function call using an Application Program Interface (API) that allows for more intuitive function calls that are more descriptive of the call control command. During execution, the more descriptive user-entered command or function call is converted into a form that recognized by the call control server. The converted call control command is then transmitted to the call control server.

Abstract: A multiplexing apparatus selectively performs cell discard processing in the case of congestion on the basis of a use state of the same connection formed by cells from the side of a switching unit and subscribers without installing UPC units, and the multiplexing apparatus, which is connected to the switching unit and each of the plural subscribers through communication lines.

Abstract: A zero-footprint remotely hosted phone application development environment is described. The environment allows a developer to use a standard computer without any specialized software (in some embodiments all that is necessary is a web browser and network access) together with a telephone to develop sophisticated phone applications that use speech recognition and/or touch tone inputs to perform tasks, access web-based information, and/or perform commercial transactions. Some embodiments support concurrent call flow tracking that allows a developer to observe, using a web browser, the execution of her/his application. A variety of reusable libraries are provided to enable the developer to leverage well-developed libraries for common playback, input, and computational tasks. Embodiments support rapid application deployment from the development environment to hosted application deployment to the intended audience.

Abstract: This apparatus for testing an asymmetric digital subscriber line includes, arranged in a case, a low-frequency signal generator which generator is adapted to be connected to an input terminal block of an access multiplexer of a telephone exchange and which generator is adapted to inject into the latter a signal simulating the presence of a telephone line, an amplifier linked to a speaker and intended to be connected to an output terminal block of the said multiplexer and intended to retrieve and amplify the signal transmitted by the generator to an audible level, and a modem intended to be connected to the said output terminal block to test a modem of the access multiplexer by checking synchronization between these modems.

Abstract: An apparatus for and method of remotely controlling electronic devices, such as telecommunication equipment attached to telephone lines, test equipment, and/or home electronics includes a master board (105) having its own IP address and arranged and constructed to receive (401) instructions via the internet (103) from a remote terminal (101). The instructions are interpreted and converted into one or more commands that are directed (405) to a slave board (113 or 117) that performs, in response to the command(s), one or more operations on a telephone line and its associated hardware and/or software (115), a piece of test equipment (125), lights (123), or other type of electronic device. Any results of the operations may be returned to the terminal (101).

Abstract: A method and associated apparatus for testing telephone system operation. The method comprising connecting a call agent simulator to a network. Call actions or events are applied from the call agent simulator to the network expected to produce expected results in the network. The telephone system operation is verified by comparing the actual results produced to the expected results. In another aspect, an IP network or a consumer premises equipment is verified using the call agent simulator. In another aspect, the telephone system is a Voice over Internet (VoIP) system.

Abstract: A communication system emulator digitally emulates a plurality of signal impairments created by the transmitter and receiver components and communication medium in a typical communication system, for use in evaluating and refining modem design. A variety of linear and non-linear distortion characteristics are impressed on baseband signals between modulators and demodulators to evaluate and refine modem performance without requiring transmission frequency components or communication channel. The emulator comprises transmit modules, receive modules and communication media modules, and can accept or output analog or digital signals. Each module is configurable to allow modeling of simplex or duplex communication, or a common base station with multiple users transmitting or receiving, all configurations with or without communication media impairment emulation. Each module can be configured to add a plurality of linear and non-linear impairments to a baseband signal.

Abstract: Disclosed are systems and methods for testing a network service. In one embodiment, a system and a method pertain to sending an initial request to the network service, redirecting a related request sent by the network service to an actual network service such that the related request does not reach the actual network service, emulating operation of the actual network service, and returning at least one response to the network service being tested, the at least one response being responsive to the related request.

Abstract: A simulation system that simulates a customer premises is disclosed that is tunable. The simulation system is comprised of a communication media simulator system and a device simulator system. The communication media simulator system receives a service provider signal from a service provider. The communication media simulator system applies a load to the service provider signal to simulate a length of communication media. The communication media simulator system varies the load to adjust the length of communication media simulated. The device simulator system applies a second load to the service provider signal to simulate at least one customer premises device.

Abstract: A test unit provides testing capability at a network interface device (NID). The test unit may be remotely activated so that testing is initiated upon activation from a remote site. In one embodiment, a characteristic signal is sent over a telephone line toward the NID. A characteristic signal is detected and the testing unit is activated. The testing unit may perform multiple types of tests, including tests for detecting line loss, line noise and latency. The test may be implemented using electronic circuitry or using an intelligent computer system.

Abstract: A simulation system that simulates a length of communication media is disclosed that is tunable. Examples of communication media include wire, coaxial cable, and fiber. The simulation system is comprised of a communication media simulator system. The communication media simulator system receives a service provider signal from a service provider. The communication media simulator system applies a load to the service provider signal to simulate the length of communication media. The communication media simulator system varies the load to adjust the length of communication media simulated.

Abstract: Allowing a tester of a telephonic device to issue call control commands to a call control server using an intuitive set of commands and using both data lines for data call control commands, and voice lines for touch tone or “DTMF” call control commands. The user may initiate a call control command by either entering the call control command in a command line of a program executed at a telephonic device, or by crafting a function call using an Application Program Interface (API) that allows for more intuitive function calls that are more descriptive of the call control command. During execution, the more descriptive user-entered command or function call is converted into a form that recognized by the call control server. The converted call control command is then transmitted to the call control server.

Abstract: A method for emulating a terminal for testing a telecommunication network has the terminal being assigned a user interface programmable by a user for executing a communication sequence, the programming of the user interface having first of all the provisioning of a multitude of keywords from which the communication sequence for the terminal is compiled, a program code being correlated with each keyword. Moreover, an entry mask on a display device is provided into which the user enters a series of at least two keywords for compiling the communication sequence. Finally, the program codes that are correlated with the keywords entered into the entry mask by the user are linked to give an executable program. A test apparatus for testing the telecommunication network has a storage device in which the keywords are filed and from which the communication sequence is compiled for participation in the communication, with the program code being correlated with each keyword.

Abstract: A method for generating and distributing telephonic traffic. The method includes receiving a call profile from a user interface, generating a traffic distribution from the call profile. The method then creates a traffic profile from the traffic distributions and receives at least one call hold time from a user interface, and then transmits the traffic profile and the at least one call hold time to a call generator. Also included is a traffic distribution generator. The traffic distribution generator includes a traffic graphical user interface, user input controls on the traffic graphical user interface and a processor to generate traffic distributions and the distribution and create a traffic profile from the distributions, and a port operable to transmit the traffic profile to a bulk call generator.

Abstract: A method and system for automatically testing E911 systems using digital loop carrier trunks in a laboratory. A testbed running a testing program evaluates the functionality of a digital loop carrier trunk, a channel unit pair, and an E911 switch by measuring a delay and duration of an acknowledgement pulse from the E911 switch in response to an off-hook condition at a simulated PBX. The testbed and testing program also evaluate the functionality of the E911 switch and a simulated PSAP by measuring a delay and duration of a ring signal from the E911 switch in response to an emergency signal sent by the simulated PBX. Once connection between the simulated PBX and the simulated PSAP has been established, the end-to-end signal loss is also measured.

Abstract: A one script system and method allow for generation of a test script associated with a virtual telephone caller system. The generated test script is generated such that it can be used for two or more of a functional test, a load test, and a monitoring test of the voice functions of a contact center.

Abstract: A method and associated apparatus for testing telephone system operation. The method comprising connecting a call agent simulator to a network. Call actions or events are applied from the call agent simulator to the network expected to produce expected results in the network. The telephone system operation is verified by comparing the actual results produced to the expected results. In another aspect, an IP network or a consumer premises equipment is verified using the call agent simulator. In another aspect, the telephone system is a Voice over Internet (VoIP) system.

Abstract: A test unit provides testing capability at a network interface device (NID). The test unit may be remotely activated so that testing is initiated upon activation from a remote site. In one embodiment, a characteristic signal is sent over a telephone line toward the NID. A characteristic signal is detected and the testing unit is activated. The testing unit may perform multiple types of tests, including tests for detecting line loss, line noise and latency. The test unit may be implemented using electronic circuitry or using an intelligent computer system.

Abstract: This invention relates to bulk testing of voice messaging applications by playing back an interaction from a recorded script. During development of a voice response system and application it is necessary to simulate a plurality of calls to the system so that the performance under strain can be monitored. Such a simulation can be performed by a bulk call generator which makes real telephone calls to the IVR through a private branch switch. However with bulk call testing some problems occur which rigorous functional and/or performance testing does not find. This is because real callers behave in unpredictable ways which were not expected or assumed by the creators of the functional and/or performance tests.

Abstract: The addition of directory entries into phone devices, such as telephones, is disclosed. The phone devices are coupled to common phone line wiring, and have caller ID, caller log, and directory storage capabilities. Phone calls are simulated to the phone devices. The phone calls correspond to directory entries, such as those that the user wishes to add to the phone devices. Each phone call has caller ID information reflecting a corresponding directory entry. After the phone calls for the directory entries have been simulated, each phone device has a caller log of the caller ID information of the simulated phone calls for transfer into a directory storage thereof.

Abstract: A prepaid service assurance system provides service assurance for a prepaid telecommunication system by generating a call to the prepaid telecommunication system. In response to the call, the prepaid service assurance system then receives an actual response from the prepaid telecommunication system and automatically compares the actual response with an expected response for the prepaid telecommunication system. In other embodiments, the prepaid service assurance system determines whether a modification action is needed based on the comparison of the actual response and the expected response. If the modification action is needed, the prepaid service assurance system identifies the modification action based on the determination that the modification is needed. Once the modification action is identified, the prepaid service assurance system transmits an instruction to provide the modification action for the prepaid telecommunication system.

Abstract: An apparatus and a method a method for testing, configuring, and evaluating a transmission line. The method receives a set of command and data signals through an input/output interface and processes the command and data signals from the input/output interface for controlling at least one relay. The method also activates at least one switch for testing and improving a transmission signal line using the relay and testing and emulating the transmission signal line based upon the activated switch. The method also configures the transmission signal line based upon the testing and emulating.

Abstract: A method and apparatus for simulating telephony services and providing information about telephony services and products without the use of a public carrier telephone system. The system includes at least one Telephone Interface (TI), connected between a telephone and the simulation system. The emulator receives, decodes and validates a user initiated command signal, converts it into a control signal and activates a playback sequence which emulates telephone services. A plurality of different telephone functions and services can be simulated without connection to external telephone lines or wireless service.