Multimedia System (e.g., Voice Output Combined With Fax, Video, Text, Etc.) Patents (Class 379/88.13)
  • Patent number: 11310337
    Abstract: Interactive contact center menu traversal via text stream interaction is disclosed. A user device establishes an interactive session with a server device. The user device receives, from the server device, a first text stream comprising a first contact center prompt. The user device scrolls a plurality of text components of the first text stream on a display over a first text stream presentation period of time, with text components presented earlier in time being replaced on the display with subsequent text components. The user device receives, from a user, a first user input in response to the first text stream and communicates the first user input to the server device.
    Type: Grant
    Filed: December 30, 2014
    Date of Patent: April 19, 2022
    Assignee: Avaya Inc.
    Inventors: John H. Yoakum, Tony McCormack
  • Patent number: 11297181
    Abstract: Method, computer program product, and system for augmenting a voice call with a user interface to provide a user visual access to a guided solution. The user interface is generated based on information such as a spoken language string received from a user using a user device with a display. The user interface including user interface elements for the guided solution is provided to the user via the display of the user device such that the user proceeds through the guided solution using the user interface during the voice call.
    Type: Grant
    Filed: April 13, 2020
    Date of Patent: April 5, 2022
    Assignee: Toshiba Global Commerce Solutions Holdings Corporation
    Inventors: Brad M. Johnson, Adrian X. Rodriguez, David Steiner, Neil A. Girard
  • Patent number: 11282032
    Abstract: A user having multiple electronic devices may receive notifications at each of the devices. When it is determined that a first device is in an active state and that a notification has been viewed on that device, an indication that the notification has been viewed may be communicated by the first device to a synchronization server. It may then be determined whether the viewed notification is also present on one or more of the user's other devices. Based on the determination, an indication that the notification has been viewed may be sent from the synchronization server to each of the user's devices on which the notification is present. Upon receipt of the indication from the synchronization server, the viewed notification may be removed from each of the devices, thereby avoiding a redundant display of the notification on multiple devices.
    Type: Grant
    Filed: January 2, 2019
    Date of Patent: March 22, 2022
    Assignee: Apple Inc.
    Inventors: Imran Chaudhri, Stephen Lemay, Elizabeth Caroline Furches Cranfill, Ron Huang
  • Patent number: 11284242
    Abstract: Systems and methods for providing privacy protection with regard to location data of an electronic device. The methods comprise: receiving a request to access the location data of the electronic device; determining a privacy protection level associated with the electronic device based on condition related information of the electronic device; blocking access to the location data of the electronic device by the software application based on the privacy protection level; modifying the location data to generate remapped location data of the electronic device based on the privacy protection level associated with the electronic device; and providing the remapped location data to the software application so as to operate the software application without using the location data of electronic device.
    Type: Grant
    Filed: March 12, 2020
    Date of Patent: March 22, 2022
    Assignee: CITRIX SYSTEMS, INC.
    Inventors: Xiaolu Chu, Dai Li
  • Patent number: 11271887
    Abstract: Collaboration system, apparatus, method and program are provided which enable a user to use SNS with ease. The collaboration system includes a device 20 which recognizes a user to execute at least one of acquisition of sensing data related to the user and action based on a content contributed to SNS by another user; and a collaboration apparatus 10 which executes at least one of processing of transmitting a contribution content based on the sensing data to an SNS system which provides the SNS and processing of updating action of the device 20 based on a content contributed by another user and transmitting the updated content of the action to the device 20.
    Type: Grant
    Filed: April 6, 2015
    Date of Patent: March 8, 2022
    Assignee: NEC CORPORATION
    Inventor: Takahiro Kuriyama
  • Patent number: 11231329
    Abstract: A smart Wi-Fi thermo-sensing device, which allows remote monitoring of temperature with an application running on a smartphone, tablet, or personal computer. The device allows a user to monitor a temperature such as in cooking food from where ever a smart phone has connectivity. In addition the smart device will allow for upload and download of data to and from a backend server allowing users to access prior thermo-sensing data. The invention also allows users to participate in contests which may include prizes and or coupons based on different activity conducted with the smart device.
    Type: Grant
    Filed: February 13, 2018
    Date of Patent: January 25, 2022
    Inventor: Zin Thein Kyaw
  • Patent number: 11134144
    Abstract: To provide a called one with information on the caller, a reference to a resource containing real-time or near-real-time information relating to the caller, or information deduced using the real-time or near-real-time information, or the real-time or near-real-time information, or the information deduced using the real-time or near-real-time information, is transmitted with a connection establishment request, and the information in the resource or the received information is displayed to the called one before the requested connection is established so that the called one can make a decision whether or not to answer the call.
    Type: Grant
    Filed: July 14, 2020
    Date of Patent: September 28, 2021
    Assignee: Salmela-Invest Oy
    Inventors: Tuomas Kärkkäinen, Ossi Kalevo
  • Patent number: 11102349
    Abstract: In the case of a method or an arrangement for the automatic start up of a first communication terminal (EG A, EG B) configured for voice communication on at least one second communication terminal (CL A, CL B) configured for text communication, the voice communication between communication terminals is conveyed via at least one voice communication server (SCS) and the text communication between communication terminals is conveyed via at least one text communication server (TCS). The at least one voice communication server (SCS) and the at least one text communication server (TCS) exchange information via at least one conversion device (GW). The start up of at least one first communication terminal (CL A, CL B) is effected via the at least one text communication server (TCS), the at least one conversion device (GW) and the at least one voice communication server (SCS) to at least one second voice communication terminal (EG A, EG B).
    Type: Grant
    Filed: February 27, 2020
    Date of Patent: August 24, 2021
    Assignee: RingCentral, Inc.
    Inventors: Claus Rist, Sebastian Cordes, Stephan Fischer
  • Patent number: 11095775
    Abstract: Various embodiments of the invention provide methods, systems, and computer-program products for handling a call reaching a party's voicemail. A predictive model is used to generate a first probability of an outcome occurring as a result of leaving a voicemail message and a second probability of the outcome occurring as a result of sending a text message. If the first probability is greater, an IVR uses DTMF tone(s) to bypass a greeting on the voicemail so that a message can be recorded with minimal time. If the second probability is greater, the call is ended and an email is sent to the party's service provider using an email address comprising a mobile number for the party and a domain portion specific to the provider. As a result, the provider delivers a text message to the party with the body of the message including the content of the email.
    Type: Grant
    Filed: August 6, 2019
    Date of Patent: August 17, 2021
    Assignee: Noble Systems Corporation
    Inventors: Chad Hitchcock, Christopher S. Haggerty
  • Patent number: 11087736
    Abstract: A computing device having the capability to dynamically select a voice that will be used by a speech synthesizer in creating synthesized speech for use in communicating with a user of the computing device is provided. For example, in some embodiments, the computing device: i) employs the speech synthesizer to have a first audible communication with the user using a first voice; ii) stores user satisfaction data that can be used to determine a user's satisfaction with an action the user took in response to the first audible communication; and iii) determines whether a different voice should be used during a second audible communication with the user based on the stored user satisfaction data.
    Type: Grant
    Filed: February 1, 2019
    Date of Patent: August 10, 2021
    Assignee: TELEFONAKTIEBOLAGET LM ERICSSON (PUBL)
    Inventors: Matthew John Lawrenson, Julian Charles Nolan
  • Patent number: 11089153
    Abstract: A mobile device having phoning capabilities also include capabilities to optionally reduce an operating load on a centralized mobile carrier voicemail system. The user of the mobile device is presented with a notification of an incoming call and is provided with an opportunity to answer the call in a traditional fashion, to optionally engage the centralized mobile carrier voicemail system, or to instead have the mobile device manage options relating to locally obtaining a voicemail from a maker of the incoming call. When the mobile device manages obtaining a voicemail from the maker of the incoming call, the voicemail is originally obtained and is stored locally, without use of centralized carrier resources at the time of recording the voicemail, and the mobile device can also play the recorded voicemail at any time without use of the centralized carrier resources.
    Type: Grant
    Filed: June 17, 2019
    Date of Patent: August 10, 2021
    Inventor: Daniel E. Scott
  • Patent number: 11070675
    Abstract: A method and device are presented for delivering a voicemail message to a voicemail system associated with a user device. A first session initiation protocol (SIP) session may be initiated with a first SIP server. Upon receiving a provisional response from the first SIP server, a second SIP session may be initiated with a second SIP server. A response indicating that a call has been successfully established using either the first SIP session or the second SIP session is received. The SIP session in which the call was not established is terminated. Audio from the voicemail system received via the SIP session in which the call was established is analyzed to determine when the voicemail system may receive the voicemail message. The voicemail message is transmitted to the voicemail system via the SIP session in which the call was established.
    Type: Grant
    Filed: August 5, 2020
    Date of Patent: July 20, 2021
    Assignee: MAGNIFY TELECOM, LLC
    Inventors: Lauro Ruiz, Jonathan Walker, John Oesterle, Kris Droge
  • Patent number: 11032420
    Abstract: A conventional call center includes a contact center (CC) and a customer relationship manager (CRM). The CC receives a communication and handles the initial voice communication tasks, which enables the CC to route the call to an appropriate agent. The CRM includes a data repository for the organization, including all the information relating to each client and their interactions with the organization. The CRM may also include an interface software for displaying the information from the data repository relevant to the caller on the agent's screen, and for enabling data entry and removal. To eliminate the need for the CC, an improved CRM system provides initial voice communication tasks with an automated chat session to establish call context, solve initial problems, and then route the call to a human agent, if necessary, based on information garnered.
    Type: Grant
    Filed: February 12, 2019
    Date of Patent: June 8, 2021
    Assignee: Upland Software, Inc./Logiciels Upland Inc.
    Inventors: Peter M. Hillier, Richard J. Loen
  • Patent number: 11032416
    Abstract: A system comprises an applications server configured to communicatively couple to a softswitch, a resource server, and a database. The applications server is configured to receive, from the softswitch, an indication that a call from a calling party directed to a called number was received and determine, in response to the indication that the call was received, whether to route the call to an available agent or to a speech-enabled intelligent script associated with one of the called number or the calling party. The applications server is configured to instruct the softswitch to route the call to the speech-enabled intelligent script in response to a determination to route the call to the speech-enabled intelligent script. The applications server is configured to instruct the softswitch to route the call to the available agent in response to a determination to route the call to the available agent.
    Type: Grant
    Filed: January 25, 2019
    Date of Patent: June 8, 2021
    Assignee: American TEL-A Systems, Inc.
    Inventors: Thomas V. Curtin, Alena L. Aiken, Kevin Mark Beale, Wayne Paul Waldner, Daniel R. Cropp, Alan D. Tucker
  • Patent number: 11012511
    Abstract: A request for data from a distributed table is received at a network interface controller system. The request for data from the distributed table is identified as a request to be processed by the network interface controller system instead of a processor of a host computer system. The requested data is requested and received from a memory of the computing host computer system via a computer interface of the network interface controller system. The received requested data is caused to be cached in a cache of the network interface controller system.
    Type: Grant
    Filed: January 14, 2020
    Date of Patent: May 18, 2021
    Assignee: Facebook, Inc.
    Inventor: Srinivas Sridharan
  • Patent number: 11005673
    Abstract: Systems for specialized high-performance electronic messaging campaigns using multiple communication partner channels. Electronic messages are sent to a plurality of differing electronic messaging communication systems using a network communication interface component that is configured to interface with individual ones of the plurality of differing electronic messaging communication systems using individualized script files and individualized parameter files. A network communication interface component is initialized with a first set of configuration instructions using a script input port and a parameter input port. The configured network communication interface component sends an electronic message to a first electronic messaging communication system using the first set of configuration instructions.
    Type: Grant
    Filed: March 29, 2019
    Date of Patent: May 11, 2021
    Assignee: Oracle International Corporation
    Inventors: Jeffrey Taihana Tuatini, Bradley Harold Sergeant
  • Patent number: 10989763
    Abstract: System and methods for locating events and/or devices on a network are described.
    Type: Grant
    Filed: September 29, 2017
    Date of Patent: April 27, 2021
    Assignee: Comcast Cable Communications, LLC
    Inventors: Ross Gilson, William Carroll VerSteeg, Lawrence Wolcott
  • Patent number: 10986056
    Abstract: Techniques, including systems and methods for distributing electronic messages, are disclosed. In an embodiment, information relating to a message thread is maintained. The information includes information identifying one or more members of a distribution list to be excluded from receiving messages in the message thread. When it has been determined to prevent distribution of the electronic message to one or more members of the distribution list, the electronic message is distributed to members of the distribution list excluding the one or more members to whom distribution is to be prevented. The distributed electronic message may identify the distribution list as an intended recipient.
    Type: Grant
    Filed: March 22, 2017
    Date of Patent: April 20, 2021
    Assignee: Oracle International Corporation
    Inventors: Rohit Koul, Gurudutta Ramanathaiah
  • Patent number: 10958779
    Abstract: A server can receive a plurality of records at a databases such that each record is associated with a phone call and includes at least one request generated based on a transcript of the phone call. The server can generate a training dataset based on the plurality of records. The server can further train a binary classification model using the training dataset. Next, the server can receive a live transcript of a phone call in progress. The server can generate at least one live request based on the live transcript using a natural language processing module of the server. The server can provide the at least one live request to the binary classification model as input to generate a prediction. Lastly, the server can transmit the prediction to an entity receiving the phone call in progress. The prediction can cause a transfer of the call to a chatbot.
    Type: Grant
    Filed: September 23, 2019
    Date of Patent: March 23, 2021
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Jeffrey Rule, Kaitlin Newman, Rajko Ilincic
  • Patent number: 10958790
    Abstract: The disclosed audio/video voicemail greeting system provides a user options to have multiple, customized, audio/video voicemail greetings of their choosing in response to a particular call or caller or groups of callers and the ability to choose between the various options in response to an incoming call. Users can create and save a plurality of custom audio/video voicemail greetings and the system allows the user to easily toggle between them in real time in response to an incoming call.
    Type: Grant
    Filed: May 11, 2020
    Date of Patent: March 23, 2021
    Inventors: Alajuwon Omar Norman, Alishyante Lavell Alexandria Chavis
  • Patent number: 10951782
    Abstract: An image processing apparatus for executing a plurality of applications associated with specific functions to perform image processing includes a first registration unit that, when executing any one of the plurality of applications, automatically registers first setting data set for the application in a storage unit in association with the application, a second registration unit that, according to a registration instruction from a user, registers second setting data set for any one of the plurality of applications in association with the application, and a display control unit that displays a calling-up and setting screen including a first button group for calling up the first setting data automatically registered in the storage unit and a second button group for calling up the second setting data registered in the storage unit.
    Type: Grant
    Filed: February 27, 2018
    Date of Patent: March 16, 2021
    Assignee: Canon Kabushiki Kaisha
    Inventor: Hiroyoshi Yoshida
  • Patent number: 10936583
    Abstract: Methods and systems are described for responding to natural language queries. Specifically a natural language query is received and a query template that corresponds to the natural language query is determined. One or more search results corresponding to the natural language query are retrieved. One or more attributes associated with the user equipment device are identified and based on those attributes a first response template associated with an audio-only response to the natural language query, a second response template associated with a visual-only response to the natural language query, or a third response template associated with an audio-visual response to the natural language query is selected. A response to the natural language query is generated based on the selected response template and the retrieved one or more search results.
    Type: Grant
    Filed: October 31, 2018
    Date of Patent: March 2, 2021
    Assignee: ROVI GUIDES, INC.
    Inventors: Sashikumar Venkataraman, Abubakkar Siddiq, Ahmed Nizam Mohaideen P, Sankar Ardhanari
  • Patent number: 10931608
    Abstract: Disclosed are various approaches for integrating chat conversations with email messages. A user can request to view a received email message exchanged between multiple entities. If there is an established chat conversation associated with the user that is linked to the email message, the user interface including the email message can include a messaging component that can allow a user to view the corresponding chat conversation. The user interface can also include a component that allows the user to initiate a chat conversation with another party included in the email without switching to a third-party service.
    Type: Grant
    Filed: May 14, 2019
    Date of Patent: February 23, 2021
    Assignee: VMWARE, INC.
    Inventors: Rene Jesus Olivera, Annie Wilson, Sri Krishna Chaitanya Yantrapragada
  • Patent number: 10810212
    Abstract: For validating information provided in a conversation, apparatus, methods, and program products are disclosed. The apparatus includes an association module that associates a plurality of items of caller identification data with a caller, an information module that identifies, using a speech recognition application, caller information from speech of the caller during a telephonic conversation with a call recipient, a comparison module that compares the plurality of items of caller identification data with the caller information, and a validation module that calculates a confidence score based on the comparison of the plurality of items of caller identification data with the caller information and presents, to the call recipient, the confidence score.
    Type: Grant
    Filed: July 29, 2016
    Date of Patent: October 20, 2020
    Inventors: Gary D. Cudak, Nathan J. Peterson, Amy L. Rose, Bryan L. Young, Jennifer J. Lee-Baron, John S. Crowe
  • Patent number: 10812575
    Abstract: A main computer runs a primary program performing an ongoing task, the primary program being optimized for performance on a desktop computer. A computerized device remote from the main computer runs an adjunct program which is a modified version of the primary program and is optimized for performance in a hand free mode. Communication means provides communication between the main computer and computerized device, and the main computer and computerized device interact through the communication means so that each influences the operation of the other.
    Type: Grant
    Filed: April 20, 2018
    Date of Patent: October 20, 2020
    Assignee: ROSETTA STONE, LTD.
    Inventors: Michael Scott Fulkerson, Alisha Huber, Gregory Keim, Jack August Marmorstein
  • Patent number: 10755236
    Abstract: In one embodiment, a system for motivating electronically-scheduled event attendance can include a set of attendance listening components, an attendance prompt, and an attendance prompting tool. The attendance listening components can monitor activities performed in a networked environment. The attendance prompt can represent an electronic message and feedback mechanism that is provided on an electronic device. The attendance prompting tool can interject the attendance prompt into an activity identified by an attendance listening component as being performed by a user-selected member of the networked environment. The attendance prompt can be associated with an electronically-scheduled event the user-selected member is to attend.
    Type: Grant
    Filed: April 9, 2014
    Date of Patent: August 25, 2020
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Sean Callanan, Ruthie D. Lyle, Patrick J. O'Sullivan, Fred Raguillat, Carol S. Zimmet
  • Patent number: 10733379
    Abstract: Methods, computer program products, and systems are presented. The methods include, for instance: obtaining a document by an author and a designation of the recipient of the document. A lexical preference of the recipient is identified and the document is analyzed and compared against the lexical preference of the recipient. Discrepancies from the lexical preference on the document is adapted by replacing a term in the document with a comparable term preferred by the recipient.
    Type: Grant
    Filed: April 3, 2017
    Date of Patent: August 4, 2020
    Assignee: International Business Machines Corporation
    Inventors: James E. Bostick, John M. Ganci, Jr., Martin G. Keen, Sarbajit K. Rakshit
  • Patent number: 10726847
    Abstract: Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.
    Type: Grant
    Filed: October 23, 2018
    Date of Patent: July 28, 2020
    Assignee: United Services Automobile Association (USAA)
    Inventors: David Charles Hardage, Megan Sarah Jennings, Samantha Sprague, Joseph Kasonde, Abrham Tibebu Workineh, Alejandra Valles, Nelson Thomas Hittner
  • Patent number: 10685290
    Abstract: One or more parameter changes for one or more parameters are computed at one or more worker nodes. The one or more parameters on a remote server are updated based on the computed one or more parameter changes. The updating is performed via one or more remote direct memory access atomic operations with the remote server.
    Type: Grant
    Filed: December 29, 2015
    Date of Patent: June 16, 2020
    Assignee: International Business Machines Corporation
    Inventors: Michel H. T. Hack, Yufei Ren, Yandong Wang, Li Zhang, Wei Zhang
  • Patent number: 10644955
    Abstract: Systems and methods for management of network slices in a communication network such as a 5th generation wireless communication network are provided. Network slicing formats of varying degrees of specificity are defined. An appropriate format may be selected for definition of a network slice. Different segments of a slice can be defined using different formats. Slice scoping, purposing, granularity, and resource usage are described. Slice creation and adaptation, and cloud resource management are also described.
    Type: Grant
    Filed: June 15, 2016
    Date of Patent: May 5, 2020
    Assignee: HUAWEI TECHNOLOGIES CO., LTD.
    Inventors: Hang Zhang, Xu Li
  • Patent number: 10638305
    Abstract: Systems and methods for providing privacy protection with regard to location data of an electronic device. The methods comprise: receiving a request to access the location data of the electronic device; determining a privacy protection level associated with the electronic device based on condition related information of the electronic device; blocking access to the location data of the electronic device by the software application based on the privacy protection level; modifying the location data to generate remapped location data of the electronic device based on the privacy protection level associated with the electronic device; and providing the remapped location data to the software application so as to operate the software application without using the location data of electronic device.
    Type: Grant
    Filed: October 11, 2018
    Date of Patent: April 28, 2020
    Assignee: CITRIX SYSTEMS, INC.
    Inventors: Xiaolu Chu, Dai Li
  • Patent number: 10630939
    Abstract: An electronic device includes a display, one or more processors, and memory storing one or more programs configured to be executed by the one or more processors. The device can display a messaging user interface of a messaging application, the messaging user interface including: a message region including a plurality of messages between participants in a message conversation that includes three or more participants, and an affordance separate from the message region for starting a live video communication session in a live video communication application. The device can detect an input corresponding to selection of the affordance. In response to, detecting the input corresponding to selection of the affordance, the device can initiate a process for starting the live video communication session in the live video communication application, the live video communication session including the participants of the message conversation.
    Type: Grant
    Filed: April 12, 2019
    Date of Patent: April 21, 2020
    Assignee: Apple Inc.
    Inventors: Marcel Van Os, Pablo F. Caro, Jae Woo Chang, Allison Dryer, Alan C. Dye, Robert Garcia, Stephen O. Lemay, Hoan Pham
  • Patent number: 10621286
    Abstract: A method, system and computer program product for suggesting a preferred manner in communicating with a user. Communications (e.g., electronic mail messages, instant messages, social media posts) with a user from a plurality of other users and responses thereto are monitored. A communication history is then created storing the monitored communications and responses thereto. The communication history is then analyzed to determine a preferred manner in communicating with the user based on various factors (e.g., the types of communications and responses thereto, the times of communications and responses thereto, the topics of communications and responses thereto). In one embodiment, such an analysis utilizes natural language processing and sentiment analysis. In this manner, the user will be contacted in the appropriate way thereby allowing the user to avoid potential interruptions and increase the user's productivity as well as to address matters (e.g., urgent matters) appropriately.
    Type: Grant
    Filed: November 2, 2017
    Date of Patent: April 14, 2020
    Assignee: International Business Machines Corporation
    Inventors: Alaa Abou Mahmoud, Paul R. Bastide, Fang Lu
  • Patent number: 10616408
    Abstract: In the case of a method or an arrangement for the automatic start up of a first communication terminal (EG A, EG B) configured for voice communication on at least one second communication terminal (CL A, CL B) configured for text communication, the voice communication between communication terminals is conveyed via at least one voice communication server (SCS) and the text communication between communication terminals is conveyed via at least one text communication server (TCS). The at least one voice communication server (SCS) and the at least one text communication server (TCS) exchange information via at least one conversion device (GW). The start up of at least one first communication terminal (CL A, CL B) is effected via the at least one text communication server (TCS), the at least one conversion device (GW) and the at least one voice communication server (SCS) to at least one second voice communication terminal (EG A, EG B).
    Type: Grant
    Filed: April 14, 2017
    Date of Patent: April 7, 2020
    Assignee: Unify GmbH & Co. KG
    Inventors: Claus Rist, Sebastian Cordes, Stephan Fischer
  • Patent number: 10579330
    Abstract: Users' interaction performance with an automated voice system is improved, as is users' efficiency, by visually displaying options audibly presented by the automated voice system, thereby enabling users to interact with the system more quickly and accurately. Options can be obtained from a centralized audible menu database with the communicational identifier utilized to establish a communication connection with the automated voice system. The database is populated from crowdsourced information, provided when users establish communicational connections with portions of automated voice systems whose options have not yet been stored in the database, and then transcribe the options that are audibly presented by the automated voice system. Transcription of audibly presented options likewise serves as a double check to verify options already displayed.
    Type: Grant
    Filed: May 13, 2015
    Date of Patent: March 3, 2020
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Anirudh Koul, Vinay Vyas Vemuri
  • Patent number: 10574617
    Abstract: The invention generally relates to a communication and notification system and method thereof, and more particularly to a method and system for providing, tracking, sending reminders, and receiving communications/notifications in response to end-users in a variety of commercial market segments, e.g., medical, governmental compliance and criminal.
    Type: Grant
    Filed: June 9, 2017
    Date of Patent: February 25, 2020
    Assignee: LOOP COMMUNICATIONS, LLC
    Inventors: Kelly L. Bain, James K. Dodd
  • Patent number: 10574744
    Abstract: In one embodiment, a method includes, on a peer-to-peer (P2P) network entity, acquiring dynamic context information for a proposed P2P information exchange. The method further includes performing, by the P2P network entity, a rules-engine check to determine an allowability of the proposed P2P information exchange given the dynamic context information. The rules-engine check yields at least one specified action relative to the proposed P2P information exchange. The method also includes taking, by the P2P network entity, the at least one specified action.
    Type: Grant
    Filed: January 31, 2013
    Date of Patent: February 25, 2020
    Assignee: DELL PRODUCTS L.P.
    Inventors: Raziuddin Ali, Claude Lano Cox, Philip M. Seibert, Jason A. Shepherd, Yuan-Chang Lo, Michael S. Gatson
  • Patent number: 10515155
    Abstract: Certain examples described herein provide methods and systems for implementing a conversational agent, e.g. to train a predictive model used by the conversational agent. In examples, text data representing agent messages from a dialogue database are clustered and the clusters are used to generate response templates for use by the conversational agent. The predictive model is trained on training data generated by selectively assigning response templates to agent messages from text dialogues. Examples enable a predictive model to be trained on high quality data sets that are generated automatically from a corpus of historical data. In turn, they enable a natural language interface to be efficiently provided.
    Type: Grant
    Filed: February 9, 2018
    Date of Patent: December 24, 2019
    Assignee: Digital Genius Limited
    Inventors: Yoram Bachrach, Andrej {hacek over (Z)}ukov Gregor{hacek over (c)}, Samuel John Coope, Conan John McMurtrie
  • Patent number: 10455383
    Abstract: In one aspect, a method used to determine services in a network is provided. For a plurality of devices, information pertaining to a location of the respective device is stored in a location information item. A location information item providing a location of a user is generated. At least one of the plurality of devices to be used by the user based on the generated location information item and to the stored location information items is automatically selecting; a status report is transmitted to a device used by the user, with the user being offered the use a service via the status report, the offered service effected by the selected device.
    Type: Grant
    Filed: August 19, 2016
    Date of Patent: October 22, 2019
    Assignee: Unify GmbH & Co. KG
    Inventors: Bruno Bozionek, Dieter Hemkemeyer, Karl Klaghofer, Ralf Neuhaus, Michael Tietsch, Rainer Uecker, Rainer Zimmermann
  • Patent number: 10430724
    Abstract: In one embodiment, a method is illustrated as including defining a set of perspective objects capable of being placed onto a modified web page, monitoring parameters of a web page, the parameters including a number of times a current object is executed on the web page, using an Artificial Intelligence (AI) algorithm to determine a perspective object with a preferred Return On Investment (ROI), and selecting the perspective object to be placed onto the modified web page.
    Type: Grant
    Filed: January 4, 2016
    Date of Patent: October 1, 2019
    Assignee: PAYPAL, INC.
    Inventors: Eric Noel Billingsley, Raghav Gupta, Randall Scott Shoup, Neelakantan Sundaresan
  • Patent number: 10430519
    Abstract: A method, system and computer program product for suggesting a preferred manner in communicating with a user. Communications (e.g., electronic mail messages, instant messages, social media posts) with a user from a plurality of other users and responses thereto are monitored. A communication history is then created storing the monitored communications and responses thereto. The communication history is then analyzed to determine a preferred manner in communicating with the user based on various factors (e.g., the types of communications and responses thereto, the times of communications and responses thereto, the topics of communications and responses thereto). In one embodiment, such an analysis utilizes natural language processing and sentiment analysis. In this manner, the user will be contacted in the appropriate way thereby allowing the user to avoid potential interruptions and increase the user's productivity as well as to address matters (e.g., urgent matters) appropriately.
    Type: Grant
    Filed: August 16, 2016
    Date of Patent: October 1, 2019
    Assignee: International Business Machines Corporation
    Inventors: Alaa Abou Mahmoud, Paul R. Bastide, Fang Lu
  • Patent number: 10404762
    Abstract: There is provided a packet-based communication system for conducting voice or video calls over a packet-based network. A client application on a first terminal is configured to determine an availability of one or more other, second user terminals installed with other instances of the client application, and to present a near-end user with an option to select one of said second user terminals for use by the near-end user in conjunction with the first user terminal when conducting a voice or video call with a far-end user via the client instances and packet-based communication system; thereby enabling the voice or video call to be conducted using the second terminal to consume or generate at least one stream of the call whilst the first user terminal concurrently generates or consumes at least another stream of the call or controls the call.
    Type: Grant
    Filed: December 29, 2011
    Date of Patent: September 3, 2019
    Assignee: SKYPE
    Inventors: Manrique Brenes, Dmytro Izotov, Derek MacDonald, Daniel Winston
  • Patent number: 10405133
    Abstract: A mesh network includes a source node and non-source nodes. The source node generates geofenced message information defining a geofenced message for one or more non-source nodes within a geofence. The source node transmits the geofenced message information for reception by a non-source node within a communication range of the source node. The non-source node, responsive to receiving the geofenced message information, transmits the geofenced message information for reception by other non-source nodes within a communication range of the non-source node. Based on the location of the non-source node being within the geofence, the non-source node presents the geofenced message. Based on the location of the non-source node being within the geofence, the non-source node does not presents the geofenced message.
    Type: Grant
    Filed: October 2, 2018
    Date of Patent: September 3, 2019
    Assignee: TITAN HEALTH & SECURITY TECHNOLOGIES, INC.
    Inventors: Vic A. Merjanian, Eduardo Juarez, Ryan Khalili, Daniel Wallengren, Serene Nasser, Ed Merjanian
  • Patent number: 10382624
    Abstract: A bridging for using a non-voice-based user interface, such as a text chat interface, with a voice-enabled interactive voice response system which, during a non-voice-based communication session with a client user device, receives from the client user device, a non-voice entry entered by a client user into the communication session; identifies one or more elements in the non-voice entry constrained by one or more allowed responses by the voice-enabled interactive voice response system; maps the one or more elements to one or more of the allowed responses; and passes the mapped one or more identified elements to a voice-enabled interactive voice response system as a input via emulation of a voice recognition analysis response.
    Type: Grant
    Filed: March 1, 2017
    Date of Patent: August 13, 2019
    Assignee: Speech-Soft Solutions Inc.
    Inventors: Randy G. Goldberg, Deborah W. Brown, Janardhan P. Reddy
  • Patent number: 10367766
    Abstract: An intermediary device disposed in a contact center environment is provided. The intermediary device can receive a first data message. A lobby assignment mechanism can assign the first data message to a default lobby construct, and can obtain, from a contact center agent computing device, an indication of assignment of the first data message to a destination lobby construct that is different than the default lobby construct. The lobby assignment mechanism can link the first data message with the destination lobby construct based on a characteristic of the first data message. The intermediary device can receive a second data message, and can bypass the default lobby construct to assign the second data message to the destination lobby construct based on a characteristic of the second data message and the characteristic of the first data message.
    Type: Grant
    Filed: January 20, 2017
    Date of Patent: July 30, 2019
    Assignee: TEN DIGIT COMMUNICATIONS LLC
    Inventors: Thomas Spencer McCarthy-Howe, Gary George Brandt
  • Patent number: 10367938
    Abstract: A mobile device having phoning capabilities also include capabilities to optionally reduce an operating load on a centralized mobile carrier voicemail system. The user of the mobile device is presented with a notification of an incoming call and is provided with an opportunity to answer the call in a traditional fashion, to optionally engage the centralized mobile carrier voicemail system, or to instead have the mobile device manage options relating to locally obtaining a voicemail from a maker of the incoming call. When the mobile device manages obtaining a voicemail from the maker of the incoming call, the voicemail is originally obtained and is stored locally, without use of centralized carrier resources at the time of recording the voicemail, and the mobile device can also play the recorded voicemail at any time without use of the centralized carrier resources.
    Type: Grant
    Filed: May 1, 2018
    Date of Patent: July 30, 2019
    Inventor: Daniel E. Scott
  • Patent number: 10368211
    Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product that is likely to be of interest to the user is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application for the user is determined by the remote learning engine based on the accessed usage data, the recommended voice bundle application being a voice application that, when executed by the telephonic device, results in a simulated multi-step spoken conversation between the telephonic device and the user to enable the user to receive the identified service or the identified product. A recommendation associated with the recommended voice bundle application is transmitted from the remote learning engine to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications.
    Type: Grant
    Filed: October 12, 2015
    Date of Patent: July 30, 2019
    Inventors: Ahmed Tewfik Bouzid, Prasanna Sajeewa Naleen Perera, David James Rennyson, Michael Jerry Saylor, Ashwini Swaroop Reddy Dulam, Jonathan Hotz
  • Patent number: 10298754
    Abstract: Methods, systems, and devices for consumer contact are described. In some aspects, an example method may include receiving an indication to notify a consumer and identifying a text-capable contact number associated with the consumer. The example method may also include determining a disconnect date at which the text-capable contact number was disconnected and comparing the disconnect date with a notification date associated with receiving the indication to notify the consumer. Additionally, the example method may include determining whether to notify the consumer via the text-capable contact number based on the comparison of the disconnect date with the notification date. In some aspects, the example method may include identifying whether a primary contact number for which to notify the consumer is a text-capable phone number. In other aspects, the example method may include soliciting the consumer to obtain a substitute contact number that can be used as a text-capable contact number.
    Type: Grant
    Filed: December 30, 2016
    Date of Patent: May 21, 2019
    Assignee: MARKETOUCH MEDIA, INC.
    Inventors: Lyle M. Green, Charles E. Russo, Randolph A. Rice, Stephen M. Forrette
  • Patent number: 10277414
    Abstract: Systems for specialized high-performance electronic messaging campaigns using multiple communication partner channels. Electronic messages are sent to a plurality of differing electronic messaging communication systems using a network communication interface component that is configured to interface with individual ones of the plurality of differing electronic messaging communication systems using individualized script files and individualized parameter files. A network communication interface component is initialized with a first set of configuration instructions using a script input port and a parameter input port. The configured network communication interface component sends an electronic message to a first electronic messaging communication system using the first set of configuration instructions.
    Type: Grant
    Filed: July 13, 2015
    Date of Patent: April 30, 2019
    Assignee: ORACLE INTERNATIONAL CORPORATION
    Inventors: Jeffrey Taihana Tuatini, Bradley Harold Sergeant
  • Patent number: 10271183
    Abstract: In an interactive on-line system such as an airline reservation system, users communicate with the system via smart devices. Communication between the device and the system is via asynchronous TCP/IP messaging or SMS text message. The user can input text messages which include metadata to assist in message recognition. A translator parses the message and converts the message into an industry standard format which is then sent to a relevant system for processing. The translator may form a part of an application on the device, be located at the system or at an intermediate point. A response from the system is converted from industry standard format to a human readable form and sent as asynchronous message or SMS/MMS text message back to the user where it may be displayed as text of converted into speech.
    Type: Grant
    Filed: December 23, 2015
    Date of Patent: April 23, 2019
    Assignee: SITA INFORMATION NETWORKING COMPUTING IRELAND LIMITED
    Inventor: Denise Findlay