Abstract: Systems and methods for actuating a Do Not Disturb (DND) feature of a playback device that is configured to play back alert notifications from a plurality of network-enabled devices include (i) a mobile device receiving input data representing a selection of the playback device; (ii) the mobile device receiving input data representing a selection of a DND time period; and (iii) responsive to receiving the input data representing the selections of the playback device and the DND time period, sending an instruction to the selected playback device that causes the selected playback device to enter a DND mode for the duration of the selected DND time period, during which the selected playback device is instructed to not play back alert notifications when the alert notifications are received from at least one network-enabled device of the plurality of network-enabled devices.

Abstract: A computer-implemented method is disclosed fix use with a portable electronic device having a display. The method enables switching between electronic inboxes that can be accessed from the electronic device. In some configurations, the method includes, while the device is displaying emails in a first inbox, detecting user selection of a first icon. The method further includes, in response to user selection of the first icon, displaying a set of inbox selection icons; and, in response to user selection of one of the inbox selection icons, displaying emails in a second inbox corresponding to the inbox selection icon selected by the user.

Abstract: Systems and methods for selectively routing an unanswered communication session to a voicemail system based at least on a voicemail system identifier (FQDN) mapped to a voicemail pilot number (present within the voicemail routing profile) are described herein. The system generates the voicemail routing profile in response to a provisioning request that identifies one or more messaging services, including a voicemail service, that are to be provided to a user profile. The voicemail profile is stored within a database that is accessed to obtain the voicemail routing profile when a user device registers with a communication network and is associated with the user profile. The system utilizes internal lookup tables and repository functions to identify the voicemail system associated with the user profile and the voicemail routing profile in response to a communication session being unanswered.

Abstract: A device includes one or more processors configured to, during a call, receive a sequence of audio frames from a first device. The one or more processors are configured to, in response to determining that no audio frame of the sequence has been received for a threshold duration since a last received audio frame of the sequence, initiate transmission of a frame loss indication to the first device. The one or more processors are also configured to, responsive to the frame loss indication, receive a set of audio frames of the sequence and an indication of a second playback speed from the first device. The one or more processors are configured to initiate playback, via a speaker, of the set of audio frames based on the second playback speed. The second playback speed is greater than a first playback speed of a first set of audio frames of the sequence.

Abstract: Systems and methods of predicting glottal insufficiency by at least one hardware processor including receiving a voice recording comprising a phonation by a subject, analysis of the voice recording to calculate a fundamental frequency contour curve of the phonation, and measurement of at least one of (i) a time period from a start of the phonation until the contour curve reaches a settled level, (ii) a slope of the contour curve during the time period, and (iii) an area under the contour curve during that time period. In certain embodiments, the processor subsequently, determines a glottal closure insufficiency in the subject based on these measurements.

Abstract: Presented herein are systems and methods for handling email messages. An application may identify, via the user interface, one or more properties defining a distribution list to assign a user of the client device. The application may transmit, to the server, the one or more properties to assign the user of the client device to the distribution list, with which at least one of a plurality of email messages to is selected for sending to the client device. The application may receive, from the server, an identification of a subset of email messages selected from the plurality of email messages based on an assignment of the user of the client device to the distribution list and content in the subset of email messages. The application may present, in the user interface, a message list of the subset of email messages.

Abstract: Aspects of the disclosure relate to automated text-based customer query systems. A computing device associated with a text-based query system may receive, from a user communication device, a text input at the user communication device. The computing device may determine, based on the text input, a voice extensible markup language (VXML) application from a plurality of VXML applications. The computing device may determine, based on the VXML application, a text output, and send the text output for display at the user device.

Abstract: Systems and methods are disclosed for creating simulated phishing attack messages that have characteristics which make them appear genuine, while also having characteristics that a user should recognize as being false. Simulated phishing emails may appear to be more realistic to a recipient user if the user observes that the email has also been sent to an individual known to the recipient within the same company. However, it may not be desirable to send the simulated phishing email to such additional recipients. The systems and methods include communicating a simulated phishing email from a server of a simulated phishing attack system to a recipient user of an entity. The simulated phishing email appears to the recipient user as though it is also addressed to one or more non-recipient users of the entity, even though the email is not sent to the non-recipient users.

Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.

Abstract: A message is received, that represents an action to be performed in a service. The message includes a natural language portion and an endpoint to interact with. The natural language portion is parsed to identify the action and the endpoint is interacted with to perform the action.

Abstract: A system described herein may provide a technique for a multi-modal interaction experience with a User Equipment (“UE”) via multiple concurrent presentation modes. Such multiple modes may include a voice call with an interactive voice response (“IVR”) system, as well as the simultaneous presentation of information and/or selectable options at a UE associated engaged in the voice call with the IVR system. The information may be presented via a graphical user interface at the UE that is engaged in the call with the IVR system. In this manner, the UE may provide a multi-modal experience to a user, in which the user can simultaneously interact with the IVR system via the call, and can also receive or provide further interactions related to call via the GUI.

Abstract: Disclosed herein are system, method, and computer program product embodiments for incorporating a voice command from a user into a game. An embodiment operates by receiving real-time context data of a game and a voice command from a user of the game. After receipt, the voice command is parsed and a particular module of a plurality of modules containing static context data of the game is identified based on the parsed voice command. Based on the parsed voice command and the static context data of the game, a preliminary outcome is determined. The preliminary outcome and real-time game context data is then provided to determine a preliminary action and a final action different from the preliminary action, wherein the final action is to be incorporated into the game.

Abstract: Techniques are provided for providing multi-factor authentication with Uniform Resource Locator (URL) validation (MFAUV). One of the multiple authentication factors used may include a unique, user-specific URL that is sent to the user within a message. In this way, the user may simply click on, or otherwise execute or select, the provided URL, directly from within the message in which the URL is provided.

Abstract: Disclosed are various approaches for assisting a user with skill or application discovery in a voice assistant device. By assisting the user in this way, avoiding the launching of malicious skills or applications can also be avoided. Additionally, restricting launching of applications to particular users or particular voice assistant devices can also be accomplished.

Abstract: Various client devices include displays and one or more image capture devices configured to capture video data. Different users of an online system are associated with client devices that exchange information captured by their respective image capture devices. A receiving client device includes information identifying one or more users of an online system authorized to exchange video data with the receiving client device when the receiving client device determines a receiving user is within a field of view of the receiving client device. Video data is exchanged between the receiving client device and a client device associated with a user authorized to exchange video data without the receiving user providing an input to the receiving client device to accept the video data exchange.

Abstract: A User Equipment (UE) for handling voice or video calls, such as for example a smartphone, PC, laptop, tablet, etc, has a voicemail client integrated in its OS, or in the form of an app, configured to receive an incoming call message causing an alert about the incoming call for at most a pre-set no-answer period of time, after which, if the call is not answered, the call being set to be completed from the calling party towards a network-based voicemail center, and before the expiry of the pre-set no-answer period of time, to answer the incoming call, causing the call to be established between the calling party and the UE's voicemail client, wherein the call is not completed towards the network-based voicemail center. The voicemail client is further configured to play a greeting message for the calling party over the call with the calling party, record a voice message from the calling party, and alert the user of the UE about the voicemail message, using the UE's voicemail client.

Abstract: A message processing method includes: acquiring an unread message in the communication software; identifying contents of the unread message to obtain summary information of the unread message; and outputting the summary information.

Abstract: Technologies relating to enhanced Caller ID information selection for a caller associated with a call and delivery of the selected enhanced Caller ID information to a callee associated with the call include one or more processors selecting, according to selection criteria, one or more enhanced Caller ID information items from a collection of available enhanced Caller ID information items pertaining to the caller that are stored across one or more databases of enhanced Caller ID information.

Abstract: The present disclosure relates a new platform and system for the transcription of electronic online content, such as a website, from mostly visual/text format normally seen on screens to a different audio-adapted format for being broadcasted to the user via an intelligent speaker system, such as the Echo® system. More specifically, the platform and system includes an automated engine with artificial intelligence and machine learning for the transformation of written websites into to audible-enable content for use in association with new technology intelligent speakers, for implementing data mining, processing, and summarizing tools. The system primarily relies upon a capacity to diagnose, recognize template-like patterns in html format to create different levels of importance to the content stored online. Once content is triaged, it then is given processed in one of many way to help deliver and render useful content based on one of many features.

Abstract: Collaboration system, apparatus, method and program are provided which enable a user to use SNS with ease. The collaboration system includes a device 20 which recognizes a user to execute at least one of acquisition of sensing data related to the user and action based on a content contributed to SNS by another user; and a collaboration apparatus 10 which executes at least one of processing of transmitting a contribution content based on the sensing data to an SNS system which provides the SNS and processing of updating action of the device 20 based on a content contributed by another user and transmitting the updated content of the action to the device 20.

Abstract: Interactive contact center menu traversal via text stream interaction is disclosed. A user device establishes an interactive session with a server device. The user device receives, from the server device, a first text stream comprising a first contact center prompt. The user device scrolls a plurality of text components of the first text stream on a display over a first text stream presentation period of time, with text components presented earlier in time being replaced on the display with subsequent text components. The user device receives, from a user, a first user input in response to the first text stream and communicates the first user input to the server device.

Abstract: Method, computer program product, and system for augmenting a voice call with a user interface to provide a user visual access to a guided solution. The user interface is generated based on information such as a spoken language string received from a user using a user device with a display. The user interface including user interface elements for the guided solution is provided to the user via the display of the user device such that the user proceeds through the guided solution using the user interface during the voice call.

Abstract: A user having multiple electronic devices may receive notifications at each of the devices. When it is determined that a first device is in an active state and that a notification has been viewed on that device, an indication that the notification has been viewed may be communicated by the first device to a synchronization server. It may then be determined whether the viewed notification is also present on one or more of the user's other devices. Based on the determination, an indication that the notification has been viewed may be sent from the synchronization server to each of the user's devices on which the notification is present. Upon receipt of the indication from the synchronization server, the viewed notification may be removed from each of the devices, thereby avoiding a redundant display of the notification on multiple devices.

Abstract: Systems and methods for providing privacy protection with regard to location data of an electronic device. The methods comprise: receiving a request to access the location data of the electronic device; determining a privacy protection level associated with the electronic device based on condition related information of the electronic device; blocking access to the location data of the electronic device by the software application based on the privacy protection level; modifying the location data to generate remapped location data of the electronic device based on the privacy protection level associated with the electronic device; and providing the remapped location data to the software application so as to operate the software application without using the location data of electronic device.

Abstract: Collaboration system, apparatus, method and program are provided which enable a user to use SNS with ease. The collaboration system includes a device 20 which recognizes a user to execute at least one of acquisition of sensing data related to the user and action based on a content contributed to SNS by another user; and a collaboration apparatus 10 which executes at least one of processing of transmitting a contribution content based on the sensing data to an SNS system which provides the SNS and processing of updating action of the device 20 based on a content contributed by another user and transmitting the updated content of the action to the device 20.

Abstract: A smart Wi-Fi thermo-sensing device, which allows remote monitoring of temperature with an application running on a smartphone, tablet, or personal computer. The device allows a user to monitor a temperature such as in cooking food from where ever a smart phone has connectivity. In addition the smart device will allow for upload and download of data to and from a backend server allowing users to access prior thermo-sensing data. The invention also allows users to participate in contests which may include prizes and or coupons based on different activity conducted with the smart device.

Abstract: To provide a called one with information on the caller, a reference to a resource containing real-time or near-real-time information relating to the caller, or information deduced using the real-time or near-real-time information, or the real-time or near-real-time information, or the information deduced using the real-time or near-real-time information, is transmitted with a connection establishment request, and the information in the resource or the received information is displayed to the called one before the requested connection is established so that the called one can make a decision whether or not to answer the call.

Abstract: In the case of a method or an arrangement for the automatic start up of a first communication terminal (EG A, EG B) configured for voice communication on at least one second communication terminal (CL A, CL B) configured for text communication, the voice communication between communication terminals is conveyed via at least one voice communication server (SCS) and the text communication between communication terminals is conveyed via at least one text communication server (TCS). The at least one voice communication server (SCS) and the at least one text communication server (TCS) exchange information via at least one conversion device (GW). The start up of at least one first communication terminal (CL A, CL B) is effected via the at least one text communication server (TCS), the at least one conversion device (GW) and the at least one voice communication server (SCS) to at least one second voice communication terminal (EG A, EG B).

Abstract: Various embodiments of the invention provide methods, systems, and computer-program products for handling a call reaching a party's voicemail. A predictive model is used to generate a first probability of an outcome occurring as a result of leaving a voicemail message and a second probability of the outcome occurring as a result of sending a text message. If the first probability is greater, an IVR uses DTMF tone(s) to bypass a greeting on the voicemail so that a message can be recorded with minimal time. If the second probability is greater, the call is ended and an email is sent to the party's service provider using an email address comprising a mobile number for the party and a domain portion specific to the provider. As a result, the provider delivers a text message to the party with the body of the message including the content of the email.

Abstract: A computing device having the capability to dynamically select a voice that will be used by a speech synthesizer in creating synthesized speech for use in communicating with a user of the computing device is provided. For example, in some embodiments, the computing device: i) employs the speech synthesizer to have a first audible communication with the user using a first voice; ii) stores user satisfaction data that can be used to determine a user's satisfaction with an action the user took in response to the first audible communication; and iii) determines whether a different voice should be used during a second audible communication with the user based on the stored user satisfaction data.

Abstract: A mobile device having phoning capabilities also include capabilities to optionally reduce an operating load on a centralized mobile carrier voicemail system. The user of the mobile device is presented with a notification of an incoming call and is provided with an opportunity to answer the call in a traditional fashion, to optionally engage the centralized mobile carrier voicemail system, or to instead have the mobile device manage options relating to locally obtaining a voicemail from a maker of the incoming call. When the mobile device manages obtaining a voicemail from the maker of the incoming call, the voicemail is originally obtained and is stored locally, without use of centralized carrier resources at the time of recording the voicemail, and the mobile device can also play the recorded voicemail at any time without use of the centralized carrier resources.

Abstract: A method and device are presented for delivering a voicemail message to a voicemail system associated with a user device. A first session initiation protocol (SIP) session may be initiated with a first SIP server. Upon receiving a provisional response from the first SIP server, a second SIP session may be initiated with a second SIP server. A response indicating that a call has been successfully established using either the first SIP session or the second SIP session is received. The SIP session in which the call was not established is terminated. Audio from the voicemail system received via the SIP session in which the call was established is analyzed to determine when the voicemail system may receive the voicemail message. The voicemail message is transmitted to the voicemail system via the SIP session in which the call was established.

Abstract: A system comprises an applications server configured to communicatively couple to a softswitch, a resource server, and a database. The applications server is configured to receive, from the softswitch, an indication that a call from a calling party directed to a called number was received and determine, in response to the indication that the call was received, whether to route the call to an available agent or to a speech-enabled intelligent script associated with one of the called number or the calling party. The applications server is configured to instruct the softswitch to route the call to the speech-enabled intelligent script in response to a determination to route the call to the speech-enabled intelligent script. The applications server is configured to instruct the softswitch to route the call to the available agent in response to a determination to route the call to the available agent.

Abstract: A conventional call center includes a contact center (CC) and a customer relationship manager (CRM). The CC receives a communication and handles the initial voice communication tasks, which enables the CC to route the call to an appropriate agent. The CRM includes a data repository for the organization, including all the information relating to each client and their interactions with the organization. The CRM may also include an interface software for displaying the information from the data repository relevant to the caller on the agent's screen, and for enabling data entry and removal. To eliminate the need for the CC, an improved CRM system provides initial voice communication tasks with an automated chat session to establish call context, solve initial problems, and then route the call to a human agent, if necessary, based on information garnered.

Abstract: A request for data from a distributed table is received at a network interface controller system. The request for data from the distributed table is identified as a request to be processed by the network interface controller system instead of a processor of a host computer system. The requested data is requested and received from a memory of the computing host computer system via a computer interface of the network interface controller system. The received requested data is caused to be cached in a cache of the network interface controller system.

Abstract: Systems for specialized high-performance electronic messaging campaigns using multiple communication partner channels. Electronic messages are sent to a plurality of differing electronic messaging communication systems using a network communication interface component that is configured to interface with individual ones of the plurality of differing electronic messaging communication systems using individualized script files and individualized parameter files. A network communication interface component is initialized with a first set of configuration instructions using a script input port and a parameter input port. The configured network communication interface component sends an electronic message to a first electronic messaging communication system using the first set of configuration instructions.

Abstract: System and methods for locating events and/or devices on a network are described.

Abstract: Techniques, including systems and methods for distributing electronic messages, are disclosed. In an embodiment, information relating to a message thread is maintained. The information includes information identifying one or more members of a distribution list to be excluded from receiving messages in the message thread. When it has been determined to prevent distribution of the electronic message to one or more members of the distribution list, the electronic message is distributed to members of the distribution list excluding the one or more members to whom distribution is to be prevented. The distributed electronic message may identify the distribution list as an intended recipient.

Abstract: The disclosed audio/video voicemail greeting system provides a user options to have multiple, customized, audio/video voicemail greetings of their choosing in response to a particular call or caller or groups of callers and the ability to choose between the various options in response to an incoming call. Users can create and save a plurality of custom audio/video voicemail greetings and the system allows the user to easily toggle between them in real time in response to an incoming call.

Abstract: A server can receive a plurality of records at a databases such that each record is associated with a phone call and includes at least one request generated based on a transcript of the phone call. The server can generate a training dataset based on the plurality of records. The server can further train a binary classification model using the training dataset. Next, the server can receive a live transcript of a phone call in progress. The server can generate at least one live request based on the live transcript using a natural language processing module of the server. The server can provide the at least one live request to the binary classification model as input to generate a prediction. Lastly, the server can transmit the prediction to an entity receiving the phone call in progress. The prediction can cause a transfer of the call to a chatbot.

Abstract: An image processing apparatus for executing a plurality of applications associated with specific functions to perform image processing includes a first registration unit that, when executing any one of the plurality of applications, automatically registers first setting data set for the application in a storage unit in association with the application, a second registration unit that, according to a registration instruction from a user, registers second setting data set for any one of the plurality of applications in association with the application, and a display control unit that displays a calling-up and setting screen including a first button group for calling up the first setting data automatically registered in the storage unit and a second button group for calling up the second setting data registered in the storage unit.

Abstract: Methods and systems are described for responding to natural language queries. Specifically a natural language query is received and a query template that corresponds to the natural language query is determined. One or more search results corresponding to the natural language query are retrieved. One or more attributes associated with the user equipment device are identified and based on those attributes a first response template associated with an audio-only response to the natural language query, a second response template associated with a visual-only response to the natural language query, or a third response template associated with an audio-visual response to the natural language query is selected. A response to the natural language query is generated based on the selected response template and the retrieved one or more search results.

Abstract: Disclosed are various approaches for integrating chat conversations with email messages. A user can request to view a received email message exchanged between multiple entities. If there is an established chat conversation associated with the user that is linked to the email message, the user interface including the email message can include a messaging component that can allow a user to view the corresponding chat conversation. The user interface can also include a component that allows the user to initiate a chat conversation with another party included in the email without switching to a third-party service.

Abstract: A main computer runs a primary program performing an ongoing task, the primary program being optimized for performance on a desktop computer. A computerized device remote from the main computer runs an adjunct program which is a modified version of the primary program and is optimized for performance in a hand free mode. Communication means provides communication between the main computer and computerized device, and the main computer and computerized device interact through the communication means so that each influences the operation of the other.

Abstract: For validating information provided in a conversation, apparatus, methods, and program products are disclosed. The apparatus includes an association module that associates a plurality of items of caller identification data with a caller, an information module that identifies, using a speech recognition application, caller information from speech of the caller during a telephonic conversation with a call recipient, a comparison module that compares the plurality of items of caller identification data with the caller information, and a validation module that calculates a confidence score based on the comparison of the plurality of items of caller identification data with the caller information and presents, to the call recipient, the confidence score.

Abstract: In one embodiment, a system for motivating electronically-scheduled event attendance can include a set of attendance listening components, an attendance prompt, and an attendance prompting tool. The attendance listening components can monitor activities performed in a networked environment. The attendance prompt can represent an electronic message and feedback mechanism that is provided on an electronic device. The attendance prompting tool can interject the attendance prompt into an activity identified by an attendance listening component as being performed by a user-selected member of the networked environment. The attendance prompt can be associated with an electronically-scheduled event the user-selected member is to attend.

Abstract: Methods, computer program products, and systems are presented. The methods include, for instance: obtaining a document by an author and a designation of the recipient of the document. A lexical preference of the recipient is identified and the document is analyzed and compared against the lexical preference of the recipient. Discrepancies from the lexical preference on the document is adapted by replacing a term in the document with a comparable term preferred by the recipient.

Abstract: Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.

Abstract: One or more parameter changes for one or more parameters are computed at one or more worker nodes. The one or more parameters on a remote server are updated based on the computed one or more parameter changes. The updating is performed via one or more remote direct memory access atomic operations with the remote server.

Abstract: The secure electronic document delivery system enables a sender to identify file information and recipient information to be sent to a recipient. The system utilizes an authentication system requiring access to two different authentication messages, both access to electronic mail and access to a message sent to the recipient's phone. The two authentication messages are transmitted via two different communication paths thus requiring the recipient to access two different types of communications. Without accessing both messages, the recipient cannot access the document identified by the sender.