Presentation Format Conversion Patents (Class 379/88.14)
  • Patent number: 10530731
    Abstract: Methods, devices, systems, and computer-readable media with instructions for text communications with imbedded audio or audiovisual elements are described. One embodiment involves displaying a user interface for chat communication with a time-ordered display space for communications. Text communications and audiovisual communications are each presented in associated rows within the user interface. Various embodiments enable audio or video notes as well as audio or video streaming or multi-user calls within the user interface with individual communications or connections presented within the time-ordered display. In some embodiments, communications within the display are deleted based on ephemeral message triggers.
    Type: Grant
    Filed: March 27, 2017
    Date of Patent: January 7, 2020
    Assignee: Snap Inc.
    Inventors: William Wu, Nathan Kenneth Boyd, Newar Husam Al Majid, Erik Wagner
  • Patent number: 10522152
    Abstract: Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
    Type: Grant
    Filed: October 25, 2018
    Date of Patent: December 31, 2019
    Assignee: Verint Systems Ltd.
    Inventors: Omer Ziv, Ran Achituv, Ido Shapira, Jeremie Dreyfuss
  • Patent number: 10468014
    Abstract: A device causes a communication session to be established between the device and a user device to allow the device and the user device to communicate speech, and receives user speech from the user device. The device processes the user speech using a natural language processing technique to determine a plurality of characteristics of the user speech, and updates a speech generation setting of a plurality of speech generation settings based on the plurality of characteristics of the user speech. The device generates, after updating the speech generation setting, device speech using a text-to-speech technique based on the speech generation setting, and sends the device speech to the user device.
    Type: Grant
    Filed: February 6, 2019
    Date of Patent: November 5, 2019
    Assignee: Capital One Services, LLC
    Inventors: Joshua Edwards, Michael Mossoba, Abdelkadar M'Hamed Benkreira, Alexandra Colevas
  • Patent number: 10455293
    Abstract: Methods and apparatus to provide messages to consumer electronics devices are disclosed. An example method includes determining an identifier associated with a consumer electronics device from which a request has been received. The method also includes querying a database to determine first and second account identifiers associated with the identifier of the consumer electronics device. When the request is for messaging information stored with a first message provider, a first command is sent to cause the first message provider to forward the messaging information. When the request is for messaging information stored with a second message provider, a second command is sent to cause the second message provider to forward the messaging information. The messaging information received from at least one of the first message provider and the second message provider is sent to the consumer electronics device.
    Type: Grant
    Filed: January 17, 2017
    Date of Patent: October 22, 2019
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Chaoxin Charles Qiu, Jeffrey Lee Scruggs, John E. Lemay, Jessie Tsae-Jiuan Lee, Diana Maria Cantu
  • Patent number: 10382605
    Abstract: Provided is a system in which a vehicle-mounted device and a mobile device are connected using a communication protocol. The vehicle-mounted device includes: a storage unit that stores information indicating whether or not an e-mail transmitting function specified in the communication protocol is incorporated; a control unit that determines, according to an instruction for transmitting an e-mail to the mobile device, whether or not the mobile device is equipped with the e-mail transmitting function, on the basis of the information in the storage unit; and a processing unit that transmits text, for e-mail, generated by the vehicle-mounted device, to the mobile device, and instructs the mobile device to generate an electronic mail according to the text for e-mail and transmit the electronic mail to an external network when the e-mail transmitting function is incorporated, and that instructs the mobile device to generate text for e-mail when the e-mail transmitting function is not incorporated.
    Type: Grant
    Filed: April 13, 2016
    Date of Patent: August 13, 2019
    Inventor: Akira Sasaki
  • Patent number: 10277746
    Abstract: Systems and methods provide a resident of a controlled-environment facility with voice messaging. The facility provides the resident with voice communication services. In response to a request by a resident for a voice communication with a non-resident, a call request to the non-resident may be initiated. In certain scenarios, the non-resident is unable to accept the call request. If a voice message is authorized, the resident is allowed to record a voice message for the non-resident. Certain restrictions may limit the resident to selecting from automated voice messages. A notification of the recorded voice message is dispatched to the non-resident. The notification identifies a unique link that directs the non-resident to a voice message retrieval system that allows the resident to retrieve and listen to the voice message recorded by the resident. The voice message recording remains under the control of the controlled-environment facility based on applicable security policies and procedures.
    Type: Grant
    Filed: November 13, 2017
    Date of Patent: April 30, 2019
    Assignee: Securus Technologies, Inc.
    Inventors: Matthew Smith, Alexander Noland
  • Patent number: 10193842
    Abstract: Customer orders and other service related events require multiple operations to fulfill and process. One example may include receiving a request message from a user device, identifying the request message as being a particular message type, pre-processing the request message to identify message content, and forwarding the identified message content to an active user interface. The request may be identified as a service request and processed by multiple entities prior to fulfilling the request(s).
    Type: Grant
    Filed: April 25, 2017
    Date of Patent: January 29, 2019
    Assignee: West Corporation
    Inventors: Raju Iyer, Mark Edwards
  • Patent number: 10169792
    Abstract: A network commerce system comprises a product sale listing searchable by a consumer and comprising one or more products provided by a third-party vendor in a pay-per-lead format. A lead module is operable to obtain a consumer lead for a third-party vendor and determine whether the obtained consumer lead meets one or more quality standards, the consumer lead comprising a lead for sale of an item, the item provided by the third-party vendor.
    Type: Grant
    Filed: April 16, 2014
    Date of Patent: January 1, 2019
    Assignee: eBay Inc.
    Inventors: Valerie K. Shirk, Jason M. Heidema
  • Patent number: 10135883
    Abstract: A method, a device, and a non-transitory storage medium are provided to receive, from an end device, a registration message pertaining to a voice service that restricts the end device to place a voice call to and receive a voice call from a designated call center; obtain subscription data pertaining to the end device and including an enterprise identifier; determine whether the end device is authorized to use the voice service based on the enterprise identifier; transmit to the end device, an acceptance message indicating a registration of the end device when the end device is authorized; receive from the end device, a session establishment message; replace a uniform resource identifier of the designated call center included in the session establishment message, with the enterprise identifier; select, based on the enterprise identifier, another network device to transmit the session establishment message; and transmit the session establishment message based on the selection.
    Type: Grant
    Filed: May 8, 2017
    Date of Patent: November 20, 2018
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Rezwanul Azim, Priscilla Lau, Emerando M. Delos Reyes, Suzann Hua, Wing-Cheong V. Yeung
  • Patent number: 10129701
    Abstract: A location context managing method applied to an electronic device having at least one sensor, including: receiving positioning information from a plurality of positioning sources; receiving a value from the sensor; choosing a scenario from a scenario table based on the value received from the sensor and the positioning information received from the plurality of positioning sources, and calculating a location of the electronic device according to the scenario, wherein the scenario table lists a plurality of scenarios, each decides which positioning information from the plurality positioning sources to be adopted for the location calculation.
    Type: Grant
    Filed: May 4, 2016
    Date of Patent: November 13, 2018
    Assignee: MediaTek Inc.
    Inventors: Chin-Lung Li, Chin-Tang Weng, Feng-Jian Chou
  • Patent number: 10051085
    Abstract: Methods and systems are disclosed for processing data and command requests. In one aspect, a method for processing a data and command request is disclosed that includes receiving, at a server, a first electronic mail message from a requesting electronic mail address, the first electronic mail message including information that identifies an application. The method may also include transmitting, by the server, a query to an application data source associated with the application, the application data source being selected from a plurality of data sources associated with a plurality of applications and receiving, at the server, application data from the application data source. In addition, the method may also include transmitting, by the server, a second electronic mail message that includes at least some of the application data as a reply to the first electronic mail message. Systems and computer-readable media are also disclosed for implementing the above-described method.
    Type: Grant
    Filed: May 21, 2014
    Date of Patent: August 14, 2018
    Assignee: Verizon Patent and Licensing Inc.
    Inventor: Z. Shameel Ahmed
  • Patent number: 10009569
    Abstract: Disclosed are a closed caption-support content receiving apparatus and display apparatus, a system having the same, and a closed caption-providing method thereof, which can provide closed-caption data (CCD) suitable for a display apparatus such as a mobile device, a digital television (TV), etc. based on characteristic information of the display apparatus even though the display apparatus is not able to display the received closed-caption data.
    Type: Grant
    Filed: October 14, 2015
    Date of Patent: June 26, 2018
    Inventor: Moon Joon Ko
  • Patent number: 9922079
    Abstract: There is provided an information processing apparatus including a device state detection unit configured to detect a device state of an electronic device, and a search condition setting unit configured to reference a database that stores information regarding the device state in association with a search condition used for a search for operation related information for the electronic device, and to extract the search condition corresponding to the device state.
    Type: Grant
    Filed: November 18, 2013
    Date of Patent: March 20, 2018
    Assignee: Sony Corporation
    Inventors: Satoshi Ono, Kentaro Hori, Mariko Nagae
  • Patent number: 9912636
    Abstract: Methods, systems, and apparatuses are provided for VoIP communication with VoIP-enabled devices via a network address translator (NAT). A set of proxy servers is configured to relay communications through mapped paths of the NAT during operations including VoIP sessions through or with the plurality of VoIP-enabled devices and during other operations not involving VoIP sessions through or with the plurality of VoIP-enabled devices. The mapped paths are susceptible to being unmapped by the NAT if the mapped path is unused for a threshold duration of time. The proxy servers maintain the mapped paths through the NAT by prompting the VoIP-enabled devices to communicate data to the set of proxy servers. More specifically, a VoIP-enabled device is prompted to communicate data to the set of proxy servers, in response to the VoIP-enabled device not communicating with the set of proxy servers for a duration of time exceeding the threshold duration of time.
    Type: Grant
    Filed: November 29, 2013
    Date of Patent: March 6, 2018
    Assignee: 8x8, Inc.
    Inventor: Zhishen Liu
  • Patent number: 9876908
    Abstract: A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.
    Type: Grant
    Filed: September 26, 2016
    Date of Patent: January 23, 2018
    Inventors: Timothy R. Segall, Boris Greenberg
  • Patent number: 9860364
    Abstract: Various aspects disclosed herein are directed to different types of personal assistant techniques for facilitating call event notation, tagging, calendaring, and etc., particularly those implemented on mobile communication devices. Users of mobile devices are provided with a relatively easy way to record and organize personal notes relating to one or more selected telephone conversations conducted by the user. Users can also manage notes, tasks, and schedule items related to the user's contacts and social network(s). In at least one embodiment, a Mobile Application running on a user's mobile device may be configured or designed to automatically detect an end of phone call event at the mobile device, and to automatically display a “pop-up” dialog GUI prompting the user to record a personalized note or other content (if desired), to be associated with the phone call which just ended.
    Type: Grant
    Filed: October 16, 2016
    Date of Patent: January 2, 2018
    Assignee: Zeno Holdings LLC
    Inventor: Timothy D. T. Woloshyn
  • Patent number: 9838909
    Abstract: Embodiments of the present invention provide a traffic offload method, a core network device, and a traffic offload system. The method includes: sending, user information that is of a user equipment within coverage of a first traffic offload function entity to the first traffic offload function entity; sending a traffic offload policy to the first traffic offload function entity, so that the first traffic offload function entity matches the user information with the traffic offload policy and offloads traffic corresponding to the user equipment according to the user information that successfully matches the traffic offload policy.
    Type: Grant
    Filed: March 27, 2014
    Date of Patent: December 5, 2017
    Assignee: Huawei Technologies Co., Ltd.
    Inventors: Weisheng Jin, Xiaoying Xu, Min Xu, Haining Wang
  • Patent number: 9787631
    Abstract: A unified communication framework in which multiple users communicate using multiple modes. Conversations are kept consistent across users' devices. A backend maintains the true and authoritative version of the conversation within the communication framework.
    Type: Grant
    Filed: June 21, 2014
    Date of Patent: October 10, 2017
    Assignee: Wire Swiss GmbH
    Inventors: Priidu Zilmer, Angel Sergio Palomo Pascual, Oliver Reitalu, Alan Duric, Bjørn Nordbø, Robert Kortenoeven, Håkon Bø, Tyson Chihaya, Michael Bevin, Tymofii Zadorozhny of Serhii, Panayiotis Lipiridis, Dusan Stevanovic, Tiago Manuel Ventura Loureiro, Jonathan Christensen
  • Patent number: 9699626
    Abstract: The present invention is directed to a system for displaying, organizing, and prioritizing the incoming information on a wireless device. Using the present invention the wireless device can display the number of voice mails, e-mails, pages, and Internet information alerts that have been received by the wireless device during a specified time period. The invention also allows the incoming information to be separated by any number of user-specified criteria such as the originating sender, or divided by work related and personal messages. The present invention allows the wireless device user to see at a glance what kind of information has been received and is being stored on the wireless device.
    Type: Grant
    Filed: June 3, 2014
    Date of Patent: July 4, 2017
    Assignee: AT&T Mobility II LLC
    Inventors: Kent A. Hellebust, Thomas J. Trinneer
  • Patent number: 9654625
    Abstract: A computerized system comprising: (a) a compliance server adapted to receive an audio feed of a telephone conversation; (b) an identification module adapted to compare said audio feed to a database of voice prints and identify participants in said telephone conversation; and (c) an analysis module adapted to ascertain a subject of said telephone conversation.
    Type: Grant
    Filed: June 8, 2015
    Date of Patent: May 16, 2017
    Assignee: TECH-FRIENDS LTD.
    Inventor: Levi Yitzchak Orbach
  • Patent number: 9639405
    Abstract: A method for providing settlement information in which a device provides settlement information to an application which is installed on the device includes executing a first application which is installed on the device, receiving settlement information from an external device via the executed first application, converting at least a part of the received settlement information, and providing the converted settlement information to a second application which is installed on the device in order to allow the second application to use the received settlement information.
    Type: Grant
    Filed: August 26, 2013
    Date of Patent: May 2, 2017
    Inventors: Jae-woo Ko, Tae-hwan Wi
  • Patent number: 9613032
    Abstract: A technique and associated mechanism is described for registering event metadata at a first site, transferring the event metadata to a second site using a portable module, and processing the event metadata at the second site. A user can register the event metadata at the first site in the course of consuming broadcast content. Namely, when the user encounters an interesting portion of the broadcast content, the user activates an input mechanism, resulting in the storage of event metadata associated with the interesting portion on the portable module. The second site can upload the event metadata from the portable module and, in response, provide content associated with the event metadata, including recommended content associated with the event metadata.
    Type: Grant
    Filed: December 29, 2011
    Date of Patent: April 4, 2017
    Inventors: Vladimir Sadovsky, Mysore Y. Jaisimha, Oren Rosenbloom
  • Patent number: 9584666
    Abstract: Systems and methods for voice mail delivery may include receiving a voicemail by a device of a subscriber, determining if the subscriber is a member of a group of members, and, upon a determination that the subscriber is a member of the group, combining the voice mail message with a second voice mail message received by a member of the group other than the subscriber to generate a combined voice mail message.
    Type: Grant
    Filed: May 22, 2015
    Date of Patent: February 28, 2017
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Venson M. Shaw
  • Patent number: 9565306
    Abstract: For filtering an audio signal for a non-real-time recipient, a signal module may detect communication of an audio signal to the non-real-time recipient. A management module may filter the audio signal with a high-latency audio filter.
    Type: Grant
    Filed: November 20, 2013
    Date of Patent: February 7, 2017
    Assignee: Lenovo (Singapore) PTE. LTD.
    Inventors: Jianbang Zhang, John Weldon Nicholson
  • Patent number: 9547842
    Abstract: A method, a system and a computer program product of transmitting availability information in an electronic mail system are disclosed. The system includes a first system including a sender, the first system is adapted to activate an availability indicator having a start date, wherein the activation is performed by the sender and extract availability indicator metadata from the availability indicator. The availability indicator metadata includes the start date, an end date, and at least one availability indicator message. If an e-mail has not been sent to a receiver since activation and if a current date is prior to the start date, the first system is further adapted to attach the availability indicator metadata to the e-mail, and send the e-mail to the receiver. The electronic mail system further includes a scheduling system functionally coupled to the first system, and is adapted to define the availability indicator.
    Type: Grant
    Filed: January 13, 2010
    Date of Patent: January 17, 2017
    Assignee: International Business Machines Corporation
    Inventors: Jan De la Rosa, Salil P. Gandhi, Saidas T. Kottawar, Sandip D. Mahajan
  • Patent number: 9521364
    Abstract: A system facilitates managing one or more devices utilized for communicating data within a telepresence session. A telepresence session can be initiated within a communication framework that includes a first user and one or more second users. In response to determining a temporary absence of the first user from the telepresence session, a recordation of the telepresence session is initialized to enable a playback of a portion or a summary of the telepresence session that the first user has missed.
    Type: Grant
    Filed: December 16, 2014
    Date of Patent: December 13, 2016
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Christian Huitema, William A. S. Buxton, Jonathan E. Paff, Zicheng Liu, Rajesh Kutpadi Hegde, Zhengyou Zhang, Kori Marie Quinn, Jin Li, Michel Pahud
  • Patent number: 9477971
    Abstract: Techniques are described for providing relevant information to users (e.g., information that is at least potentially of interest to the users). Relevant information for a user may be automatically determined based on a determined context of the user and/or on a request for that information from the user. For example, voice-based information may be obtained from a user in one or more ways, and then analyzed to identify requests or other indications of information of interest and/or to otherwise determine a context of the user that corresponds to potential information of interest. Relevant information for a user may be provided to the user in various ways, such as via a voice-based response during a telephone call and/or via one or more electronic messages sent to the user (e.g., via emails, instant messages, paging messages, SMS or other text messages, etc.).
    Type: Grant
    Filed: October 14, 2013
    Date of Patent: October 25, 2016
    Assignee: Nuance Communications, Inc.
    Inventors: Shreedhar Madhavapeddi, John F. Pollard
  • Patent number: 9456084
    Abstract: A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.
    Type: Grant
    Filed: May 20, 2015
    Date of Patent: September 27, 2016
    Inventors: Timothy R. Segall, Boris Greenberg
  • Patent number: 9392429
    Abstract: An multistep guided system for mobile devices that facilitates the creation and dissemination of multistep guided activities from a source computer/device to a plurality of other recipient mobile devices, wherein the multistep guided activities is disseminated to the recipient mobile devices in a form that is compatible with the capabilities of the respective recipient mobile devices. The audio guided system comprises the source computer/device, the plurality of other recipient mobile devices and a server.
    Type: Grant
    Filed: January 6, 2014
    Date of Patent: July 12, 2016
    Assignee: QUALTRICS, LLC
    Inventor: Bindu Rama Rao
  • Patent number: 9344562
    Abstract: A system, process and computer-readable media that incorporate teachings of the subject disclosure may include, for example, an interactive application delivering captions of an audio signal, such as a voicemail message or audio received concurrently during a telephone conversation. The application can be a television application, for example, receiving at a media processor associated with equipment of a first party, a textual interpretation of an audio signal of a second party, for example, during an active telephone call between the first party and the second party. A graphical image of the textual interpretation of the audio signal is rendered at the media processor and presented to a display device, such as a television display. Other embodiments are disclosed.
    Type: Grant
    Filed: November 30, 2012
    Date of Patent: May 17, 2016
    Inventors: Darryl Cynthia Moore, Burt Joseph Bossi
  • Patent number: 9344878
    Abstract: An operation method capable of adaptively operating at least one of a Speech To Text (STT) service and a Text To Speech (TTS) service according to setting or user operation and a system thereof are provided. The method includes requesting a specific type of a communication service connection to a reception side terminal by a transmission side terminal, and performing an operation of at least one of a speech to text service providing speech recognition based text and a text to speech service converting the text into speech data between the reception side terminal and the transmission side terminal, and includes one of recognizing speech data provided from the transmission side terminal and converting the speech data into a text based on a first speech process supporting device connected to the transmission side terminal.
    Type: Grant
    Filed: May 7, 2013
    Date of Patent: May 17, 2016
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Sangki Kang, Jungwan Ko, Kichoon Kong, Kyungtae Kim, Sanghoon Lee
  • Patent number: 9326160
    Abstract: A technique is discloses that enables a first telecommunications terminal, wireless or otherwise, to report to its user whether a second, wireless telecommunications terminal is receiving the first terminal's packet stream transmissions at a satisfactory quality level. The second terminal receives the packet stream that conveys the media waveform transmitted by the first terminal. The media waveform can be that of the speech signal of the first terminal's user. The second terminal measures a trait of the received signal and encodes the measurement data into the packet stream that the second terminal is already transmitting to the first terminal. The first terminal then decodes the measurement data from the received second stream and presents, to its user, a quality indication that is based on the measurement data. In doing so, the first terminal provides its user with a better idea of whether the second terminal has reliably received the user's communication.
    Type: Grant
    Filed: July 9, 2013
    Date of Patent: April 26, 2016
    Assignee: Avaya Inc.
    Inventors: Jean Meloche, Jay M. Stiles
  • Patent number: 9264547
    Abstract: A method and system for allowing a calling party to send a voicemail message as a text message. A calling party leaves a voicemail message and that message is converted from voice to a text message. If the calling party wishes to confirm the conversion, the text message is then converted to a voicemail message. The converted voicemail message is presented to the calling party so that the calling party can review and edit the message. The calling party can review and edit any portion of the converted voicemail message. The edits of the voicemail message are applied and the voicemail message is converted to a new text message. If the calling party wishes to further review and edit the text message, it is converted to a new voicemail; otherwise the text message is sent to the called party.
    Type: Grant
    Filed: February 23, 2015
    Date of Patent: February 16, 2016
    Assignee: AT&T Mobility II LLC
    Inventor: Carl Peter Zetterberg
  • Patent number: 9253330
    Abstract: There are provided a system, a method and a computer program product for managing conflicts with an attendee not able to join a conference call. The system schedules one or more conference calls and identifies a conflict between the schedules of the conference calls. The system automatically updates a corresponding user's electronic calendar based on the scheduled conference calls and schedules a bot to attend a conflicting conference call instead. The system records the conflicting conference calls that the bot attends. The system stores, in a storage device, the recorded conference calls as one or more files. The system schedules a follow up time for the attendee to listen to the recording.
    Type: Grant
    Filed: February 28, 2014
    Date of Patent: February 2, 2016
    Assignee: International Business Machines Corporation
    Inventors: Gregory J. Boss, Andrew R. Jones, Kevin C. McConnell, John E. Moore, Jr.
  • Patent number: 9235850
    Abstract: Systems and methods for adaptation of content to mobile devices. A mobile device type can be identified based upon a request originating from the mobile device. Content can also be identified based upon the request. The content can be converted based upon the mobile device type and the converted content can be served to the mobile device.
    Type: Grant
    Filed: August 13, 2007
    Date of Patent: January 12, 2016
    Assignee: Google Inc.
    Inventors: Daniel T. Erat, Joshy Joseph, Jennifer W. Lin, Kuan-Loong Yong
  • Patent number: 9177555
    Abstract: A system, method, and computer-readable storage device for sending a spoken message as a text message. The method includes receiving from a subscriber a spoken message and spoken disambiguating information indicating how to deliver the spoken message to a recipient. The method further includes converting the spoken message to text and communicating the text to the recipient address. The method can also include determining a recipient address for the recipient based on spoken disambiguating information.
    Type: Grant
    Filed: March 14, 2013
    Date of Patent: November 3, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Sangar Dowlatkhah
  • Patent number: 9179001
    Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold.
    Type: Grant
    Filed: July 23, 2014
    Date of Patent: November 3, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Hisao M. Chang, Xiaolian Bi
  • Patent number: 9178842
    Abstract: The present inventions relate systems and methods for monitoring and managing electronic messages in one or more computer networks. More particularly, the systems and methods of the present invention provide a substantially global or unified approach to messaging management within one or more computer networks that allows network administrators or other authorized users to define and identify electronic messages of interest within the network and store selected messages such that they can be retrieved and examined in connection with an audit or other inquiry.
    Type: Grant
    Filed: November 4, 2009
    Date of Patent: November 3, 2015
    Assignee: Commvault Systems, Inc.
    Inventor: Sandeep Pamidiparthi
  • Patent number: 9148519
    Abstract: A Voice over Internet Protocol (VoIP) system includes a call control agent that is configured and arranged to perform a number of functions. The call control agent is configured to receive a connection request for a VoIP call and then accesses a list of media-relay servers (MRSs) that are located at geographically disparate locations relative to one another. The call control agent can execute a selection algorithm that processes variables for the MRSs in the list. In response to the selection algorithm, the call control agent is configured to select a particular MRS from the list. In response to the selection, the call control agent can then direct an endpoint to route audio media for the VoIP call through the particular MRS. The call control agent also is configured to maintain a call state for the VoIP call while the voice media is routed through the particular MRS.
    Type: Grant
    Filed: January 2, 2013
    Date of Patent: September 29, 2015
    Assignee: 8x8, Inc.
    Inventors: Garth Judge, Huw Rees
  • Patent number: 9137374
    Abstract: Methods, systems, computer readable media, and apparatuses for voice data transcription are provided. Packets that include voice data may be received and for each time that a threshold amount of voice data is received, a segment of voice data may be created and transcribed to text. A message that includes the transcribed text may then be transmitted to an intended recipient of the voice data, to allow the intended recipient to view the message prior to transcription of the remaining segments of the voice data. Additionally, subsequent to transmission of the message, another message may be transmitted that includes text transcribed from a different segment of the voice data.
    Type: Grant
    Filed: February 19, 2014
    Date of Patent: September 15, 2015
    Assignee: Comcast Cable Communications, LLC
    Inventors: Tong Zhou, Matthew Sirawsky
  • Patent number: 9111537
    Abstract: An audio recognition service recognizes an audio sample across multiple content types. At least a partial set of results generated by the service are returned to a client while the audio sample is still being recorded and/or transmitted. The client additionally displays the results in real-time or near real-time to the user. The audio sample can be sent over a first HTTP connection and the results can be returned over a second HTTP connection. The audio recognition service further processes check-in selections received from the client for content items indicated by the results. Responsive to receiving the check-in selections, the service determines whether a user is eligible for a reward. If the user is eligible, the service provides the reward.
    Type: Grant
    Filed: July 7, 2014
    Date of Patent: August 18, 2015
    Assignee: Google Inc.
    Inventors: Matthew Wiseman, Yaniv Bernstein, Daniel Switkin, Gheorghe M. Postelnicu, Matthew Sharifi, Annie Chen, Dominik Roblek
  • Patent number: 9042527
    Abstract: A method of selecting a distribution list for a voice mail message. The steps include identifying a group of recipients with whom to share the voice mail message, creating a user profile which includes voice mail preferences of a subscriber and the group of recipients, the preferences including an indication as whether to share the voice mail message with the group of recipients and distributing the voice mail message based on the preferences.
    Type: Grant
    Filed: October 20, 2011
    Date of Patent: May 26, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Venson M. Shaw
  • Patent number: 9036794
    Abstract: Disclosed is a messaging system that provides additional information to a user device after determining the content of at least some of a message. The messaging system includes a speech to X conversion module which retrieves the additional information based on the content. An input-output module then transmits the message and the additional information to the user device.
    Type: Grant
    Filed: April 25, 2007
    Date of Patent: May 19, 2015
    Assignee: Alcatel Lucent
    Inventors: Amit Mukhopadhyay, Carlos Urrutia-Valdes
  • Patent number: 9025737
    Abstract: Information is provided by an interactive voice response system. The interactive voice response system receives an initial communication initiated by a remote requesting party and addressed to a numbered communications address. Based upon receipt at the interactive voice response system of the initial communication, visual data to provide to the remote requesting party as part of an integrated interactive script is determined. The visual data is provided to the remote requesting party during the initial communication as part of the integrated interactive script.
    Type: Grant
    Filed: December 7, 2010
    Date of Patent: May 5, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Kevin Ansia Li, Alicia Abella
  • Patent number: 9025739
    Abstract: A method of managing visual voice mail in a multi-screen environment. The method includes receiving voice mail messages in a server, creating a state machine for each message, pushing a visual voice mail notification to at least three devices, receiving an action command from one of the three devices and updating the state machine responsive to the receiving step.
    Type: Grant
    Filed: October 20, 2011
    Date of Patent: May 5, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Venson M. Shaw
  • Patent number: 9020107
    Abstract: Techniques are described for performing actions for users based at least in part on spoken information, such as spoken voice-based information received from the users during telephone calls. The described techniques include categorizing spoken information obtained from a user in one or more ways, and performing actions on behalf of the user related to the categorized information. For example, in some situations, spoken information obtained from a user is analyzed to identify one or more spoken information items (e.g., words, phrases, sentences, etc.) supplied by the user, and to generate corresponding textual representations (e.g., via automated speech-to-text techniques). One or more actions may then be taken regarding the identified information items, including to categorize the items by adding textual representations of the spoken information items to one or more of multiple predefined lists or other collections of information that are specific to or otherwise available to the user.
    Type: Grant
    Filed: May 4, 2011
    Date of Patent: April 28, 2015
    Assignee: Nuance Communications, Inc.
    Inventors: Shreedhar Madhavapeddi, William F. Ganong, III, George Zavaliagkos, Uwe H. Jost
  • Patent number: 9009040
    Abstract: According to certain embodiments, training a transcription system includes accessing recorded voice data of a user from one or more sources. The recorded voice data comprises voice samples. A transcript of the recorded voice data is accessed. The transcript comprises text representing one or more words of each voice sample. The transcript and the recorded voice data are provided to a transcription system to generate a voice profile for the user. The voice profile comprises information used to convert a voice sample to corresponding text.
    Type: Grant
    Filed: May 5, 2010
    Date of Patent: April 14, 2015
    Assignee: Cisco Technology, Inc.
    Inventors: Todd C. Tatum, Michael A. Ramalho, Paul M. Dunn, Shantanu Sarkar, Tyrone T. Thorsen, Alan D. Gatzke
  • Patent number: 8995974
    Abstract: A device that enable users to send and receive a message in different formats may include a text message gateway, an audio message gateway, and a processor. The text message gateway may include a Short Message Service (SMS) gateway. The audio message gateway may include an Interactive Voice Response (IVR) unit and/or a client application interface that receives audio from a client application of a mobile communications device. The processor may be configured to convert text messages received at the text-message gateway into audio messages and then to send the audio messages via the audio message gateway. The processor may also be configured to convert audio messages received at the audio message gateway into text messages and then to send the text messages via the text message gateway.
    Type: Grant
    Filed: April 17, 2014
    Date of Patent: March 31, 2015
    Assignee: AT&T Mobility II LLC
    Inventor: Robert Lee Engelhart, Sr.
  • Patent number: 8983835
    Abstract: An electronic device includes a voice processing unit, a wireless communication unit, and a combining unit. The voice processing unit receives speech signals. The wireless communication unit sends the speech signals to a server. The server converts the speech signals into a text message. The wireless communication unit receives the text message from the server. The combining unit combines the text message and the speech signals into a combined message. The wireless communication unit further sends the combined message to a recipient. A related server is also provided.
    Type: Grant
    Filed: June 30, 2011
    Date of Patent: March 17, 2015
    Assignees: Fu Tai Hua Industry (Shenzhen) Co., Ltd, Hon Hai Precision Industry Co., Ltd.
    Inventors: Shih-Fang Wong, Tsung-Jen Chuang, Bo Zhang
  • Patent number: 8976944
    Abstract: A mass-scale, user-independent, device-independent, voice messaging system that converts unstructured voice messages into text for display on a screen is disclosed. The system comprises (i) computer implemented sub-systems and also (ii) a network connection to human operators providing transcription and quality control; the system being adapted to optimize the effectiveness of the human operators by further comprising 3 core sub-systems, namely (i) a pre-processing front end that determines an appropriate conversion strategy; (ii) one or more conversion resources; and (iii) a quality control sub-system.
    Type: Grant
    Filed: October 31, 2007
    Date of Patent: March 10, 2015
    Assignee: Nuance Communications, Inc.
    Inventor: Daniel Michael Doulton