Abstract: Included are embodiments for providing communications data. At least one embodiment of a method receiving data associated with a communications session, the communications session including a first communications stream and a second communications stream, wherein the first communications stream and the second communications stream are received in a receiving order and recording at least a portion of the communications session. Some embodiments include receiving a request to provide, from the recording, at least a portion of the first communications stream in a visual format and providing at least a portion of the first communications stream in the visual format.

Abstract: The subject mater herein relates to computer software and client-server based applications and, more particularly, to a voice business client. Some embodiments include one or more device-agnostic application interaction models and one or more device specific transformation services. Some such embodiments provide one or more of systems, methods, and software embodied at least in part in a device specific transformation service to transform channel agnostic application interaction models to and from device or device surrogate specific formats.

Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted

Abstract: A communication system that integrates audio and visual messaging, including a mobile communication device for receiving visual messages and for transmitting voice messages to a recipient, a base station system in communication with the mobile communication device, an electronic mail gateway for delivering visual messages to the base station system for transmission to the mobile communication device, and an integrated mail gateway for receiving from the base station a voice message and addressing information that were both transmitted from the mobile communication device. The integrated mail gateway is programmed to create an e-mail message comprising the voice message. The integrated mail gateway is also programmed to use the addressing information to address the e-mail message, and to send the addressed e-mail message to the recipient.

Abstract: Methods and systems are described for selectively playing received ringtones. Receipt at a communication device of an incoming voice call that includes a ringtone is detected. A ringtone preselected for the communication device is played in response to receiving the incoming call. Prior to receiving input for answering the call at the communication device, user input for one of playing and not playing the received ringtone at the communication device is received. The received ringtone is played or not played based on the received user input.

Abstract: A computer-implemented method of email processing within a multitenant unified communications environment includes receiving, at a first email system component that is a sub-component of a unified communications system, an email that is addressed to a recipient by way of a delivery address that includes a first domain identifier. Based at least in part on the delivery address, a second delivery address associated with the user is identified. The second delivery address does not include the first domain identifier but does include a second domain identifier that is different than the first domain identifier. The email is automatically sent to the second delivery address.

Abstract: In a particular embodiment, a system includes a messaging system configured to provide a messaging service. The messaging system includes a centralized Internet Protocol switching network, an Internet access subsystem, a voice access subsystem, a mail subsystem and a storage subsystem. One or more of the subsystems may be coupled to the centralized Internet Protocol switching network via one or more communication links integrated with and internal to the messaging system.

Abstract: A system and method to provide content and call attributes for a destination phone number using a click-to-dial connection includes accepting a query, retrieving links to a document, and searching through cached data using the query to identify relevant or destination number information. If no match is found, the method continues with accessing the document identified by the link for identifying relevant number information and creating a click-to-dial icon to link to the relevant numbers included in the relevant phone number information identified by the query. Next, a popup box for content relevant to the click-to-dial icon and a click feature on the popup box are created to retrieve call destination attributes for viewing by a user. Further, computer instructions create at least one communication connection between two communication devices after viewing call destination attributes.

Abstract: The embodiments include a system and a method for establishing a communication connection after searching the World Wide Web. The system can include a first communication device for forming at least one communication connection between the first communication device and a second communication device, search means adapted to accept a query, access means can be adapted to search and identify relevant phone number information using the query, and create at least one icon to link the first communication device to a relevant phone number included in the relevant phone number information identified by the query, and reformulate the query if no relevant phone numbers are identified during the search. The system also includes click-to-dial means adapted to establish at least one communication connection from the first communication device to the second communication device.

Abstract: One embodiment of such a method for maintaining a call log can be broadly summarized by the following: receiving an incoming call on a telephone device; obtaining call information about the incoming call via the telephone device; updating a call log with the call information via the telephone device; and enabling the call log to be accessed from a remote Internet location. Other methods and systems are also provided.

Abstract: Call routing systems and methods are provided. A particular routing method comprises decoding a message based on an incoming call to determine whether a live agent is required. When a live agent is not required, a destination interactive voice response (IVR) application is identified, a determination of whether the destination IVR application is VoiceXML capable is made, and the incoming call is sent to the destination IVR application when the destination IVR application is VoiceXML capable. When the destination IVR application is not VoiceXML capable, a determination of whether the destination IVR application is capable of supporting an external data interface is made, and incoming call session data is routed to the destination IVR application when the destination IVR application is capable of supporting the external data interface.

Abstract: A system and method for providing telephone services to a secure facility from an external, centralized call platform. An embodiment of the system includes a call processing center that is external to the facility and includes a plurality of computer clusters, and is configured to route communications to and from a router located at the secure facility. Having a majority of the system located outside the facility reduces equipment requirements at each individual facility, improves security and uptime, and provides more efficient management and expansion of the call platform.

Abstract: A system and method of updating automatic speech recognition parameters on a mobile device are disclosed. The method comprises storing user account-specific adaptation data associated with ASR on a computing device associated with a wireless network, generating new ASR adaptation parameters based on transmitted information from the mobile device when a communication channel between the computing device and the mobile device becomes available and transmitting the new ASR adaptation data to the mobile device when a communication channel between the computing device and the mobile device becomes available. The new ASR adaptation data on the mobile device more accurately recognizes user utterances.

Abstract: A voice over Internet protocol (VoIP) telephone server is disclosed and includes a computer readable medium that is accessible to a processor. A centralized address book is embedded within the computer readable medium. Further, a computer program is embedded within the computer readable medium and the computer program utilizes the centralized address book to selectively restrict incoming telephone calls and outgoing telephone calls. The centralized address book can include a plurality of address books and each of the plurality of address books is associated with a corresponding VoIP telephone coupled to the VoIP telephone server. The computer program can include instructions to determine whether an address book only calling lock is on for the VoIP telephone. Moreover, the computer program can include instructions to determine whether an originating telephone number associated with an incoming telephone is stored within the centralized address book.

Abstract: One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.

Abstract: Methods, systems, and apparatuses for caller identification messaging are disclosed. According to one embodiment, a calling party uses a Caller ID Messaging Device that supplants the incoming calling line identification (ICLID) signal with a Caller ID Messaging Signal and transmits the Caller ID Messaging Signal to a destination communications address. An alternate embodiment provides that the calling party may use a conventional telephone to access a communications network, activate Caller ID Messaging Services, compose or retrieve a stored Caller ID Message of the Caller ID Messaging Signal, and transmit the Caller ID Messaging Signal to the destination communications address. The Caller ID Message and Caller ID Messaging Signal may include text, video, voice, and/or digital data.

Abstract: In response to receiving a voice message, a telephony service creates an e-mail message directed to the intended recipient of the voice message. The e-mail message includes the voice message as an attachment and an embedded image file. Once the e-mail message has been created, a mail system is utilized to transmit the e-mail message to the intended recipient of the voice message. An e-mail client application program may be used to retrieve the e-mail message and to view the message content. In order to render the message content, the e-mail client application program will transmit a request for the image file. In response to receiving the request for the image file, an indication is transmitted to the telephony service indicating that the intended recipient has heard the voice message. In response to receiving the indication, the telephony service marks the voice message as heard.

Abstract: The claimed subject matter provides a system and/or a method that facilitates managing an incoming data communication in connection with unified communications. A unified communications component can employ unified communications for a data communication with at least the following data communication modes: an email data communication mode, a voice data communication mode, and a voicemail data communication mode. A unified rules component can automatically redirect the data communication to a delegate for receipt based upon a universal rule, the universal rule is uniformly applicable to at least two of the email data communication mode, the voice data communication mode, or the voicemail data communication mode.

Abstract: A method and apparatus are provided for processing a call with a client within an automatic contact distributor system. The method includes the step of providing a user agent application within a terminal of an agent of the automatic contact distributor system that functions as an interface for exchanging SIP commands and providing an agent state machine within the terminal of the agent that controls a plurality of call states of a connection of the call between the client and the agent where the agent state machine is different than the user agent application. The method further includes the steps of receiving a SIP INVITE by the user agent application from an automatic contact distributor of the automatic contact distribution system transferring the call from the automatic contact distributor to the agent and depicting a state of the plurality of states of the call on a display of the terminal based upon a logical state of the state machine.

Abstract: A method for retrieving a voicemail message from a client/server communication network using a mobile device includes: sending a voicemail retrieval request from the mobile device to the client/server communication network, generating an RSS feed at the client/server communication network, generating an audio file that corresponds to the voicemail message at the client/server communication network and downloading the RSS feed and the audio file to the mobile device.

Abstract: In one embodiment, a method includes receiving, at an IP private branch exchange (IP PBX), an event notification message from a user agent corresponding to a voicemail system. The event notification message includes a Request-URI field identifying a Uniform Resource Identifier (URI) of the IP PBX and a header field identifying a target mailbox. The method also includes identifying a URI corresponding to the target mailbox and forwarding the event notification message with a Request-URI field identifying the URI corresponding to the target mailbox.

Abstract: The present invention is directed to a communication device including a discovery agent 348 operable to determine an encapsulation method used by a tunnel by transmitting packets generated using different encapsulation protocols until a responsive packet is received on a selected receive port.

Abstract: A distributed VoIP system includes a first switch coupled to a network and configured to provide voicemail features to a first group of one or more users. The system also includes a voicemail server coupled to the network. The voicemail server is configured to provide voicemail features to a second group of one or more users. The first switch is configured to store voicemail data associated with only the first group, and the voicemail server is configured to store voicemail data associated with both the first and second groups.

Abstract: A method and system for forwarding information, such as a message waiting indicator (MWI) message, to a telephone number corresponding to a foreign network (e.g., a wireless network) and a shared NPA/NXX—The invention evaluates individual telephone numbers of shared NPA/NXXs to determine to what networks to send messages. A representative embodiment of the invention uses a service control point and service package application to deliver an MWI message from a messaging service provider to a wireless (i e., foreign network) telephone number of a shared NPA/NXX, Shared NPA/NXXs are marked as “portable” in a signal transfer point for forwarding to the service control point, which determines whether the shared NPA/NXX telephone numbers require local number portability global title translation or should be forwarded to an inter-switch voicemail routing (ISVMR) service package application. The ISVMR service package application determines the point code to which the MWI message should be routed.

Abstract: A method and a system for executing correlative services are provided. In the method and the system, an event type corresponding to an input message is determined through semantic analysis. After collecting the necessary execution information of the event type according to the input message, a user database, or by inquiring the user or another system, the system automatically executes various correlative services of the event type. Therefore, the system can help users to execute correlative services more correctly and more efficiently.

Abstract: The present invention provides a highly flexible system that can receive SMDR messages in many different formats and process these messages to produce useful reports and control information. The system can collect data via a LAN/WAN connection from PBX systems with internal data storage, PBX systems without internal data storage and legacy PBX systems that are connected to a buffer for storage of SMDR records.

Abstract: A method for accessing and browsing the internet through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.

Abstract: A messaging service node sends encoded messages to wireless devices prompting the devices to capture media (e.g., audio and/or image) and send the media file to a network address specified in the message. The service node may be managed by a wireless service provider, and provides this media capture message service for unrelated, independent entities such as insurance companies, health or medial companies, government agencies, etc. The encoded message may take the form of a Multimedia Messaging Service (MMS) message, but other formats are possible. The media is preferably captured by a camera or microphone incorporated into the wireless device.

Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted tel

Abstract: A method includes crawling and indexing voice sites and storing results in an index; receiving a search request in voice from a user via a telephone; performing speech recognition on the voice search request and converting the request from voice to text; parsing the query; and performing a search on the index and ranking the search results. Search results may be filtered based on attributes such as location and context. Filtered search results may be presented to the user in categories to enable easy voice browsing of the search results by the user. Computer program code and systems are also provided.

Abstract: Communicating a call having a number of dialogs includes initiating a call between a first endpoint and a second endpoint. A first connection for a primary dialog of the call is established according to a feature. The first endpoint determines that the primary dialog has reached a predetermined state, and determines whether the second endpoint is operable to accept the second connection for the secondary dialog. The second connection for the secondary dialog is established if the second endpoint is operable to accept the second connection.

Abstract: A voice mail system that allows for the delivery of voice messages by chunks, thereby optimizing the delivery of the information. When a subscriber attempts to listen to his or her voice mail message, the header information for the first voice mail message is down loaded and played back to the subscriber. While the subscriber listens to the header information, the next two blocks of data of the voice message are downloaded. Upon the completion of the playback of the header information, the first two blocks of the voice mail message are available for playback and the first block is immediately available for playback. As the subscriber listens to the voice mail message subsequent blocks of the first voice mail message, and optionally header information and blocks of subsequent voice mail messages are simultaneously down loaded.

Abstract: The invention is directed to techniques for navigating a network based on audio input to retrieve information from a network. A user enters audio commands into a two-way communication device to access information located on a network, such as the Internet. For example, a user enters a voice request for a web page into a telephone, which sends the request to a proxy browser for the World Wide Web which in turn provides the request to a web navigation application executing on an application server. The web navigation application generates a text-based request based on the voice request and retrieves a web page from the World Wide Web based on the text-based request. The web navigation application uses a script or an XML page to generate a file suitable for audio output from the retrieved web page.

Abstract: A method and system is disclosed for on-demand recording of a voice session by a telephone recording device in a telecommunication network. After establishing a voice session between the telephone recording device and at least one communication device, a user of the telephone recording device may instruct it to store voice data during the voice session so long as the voice session has not been terminated. During the voice session, the telephone recording device processes and transmits the voice data to and saved at a storage server without going through a centrally located exchange device, wherein the saved voice data is available for on-demand replay.

Abstract: In accordance with one embodiment, a method for operating a telephonic voice content system is provided. The method, comprises in a non-live agent mode, interacting with a caller by receiving an utterance from the caller, performing a machine selection of voice content to play to the caller based on the utterance, and playing the machine-selected voice content to the caller; and upon receiving a request to speak to a live agent from the caller, switching to a live agent mode wherein a live agent holds a conversation with the caller, and selects voice content to play to the caller based on the conversation; and switching to the non-live agent mode and playing the live agent-selected voice content to the caller.

Abstract: A method and a system which provide means to enable terminal equipment that relies on network based retrieval of data objects and terminal equipment that comprises data object retrieval capability, to coexist and interact with each other on the same communication network. This is accomplished by a filtering server on the network that at least knows which terminals require network based retrieval and only gives these terminals network based data object retrieval.

Abstract: Systems and methods of the present invention provide for recording, accessing, responding to and archiving an audio journal stored in a dedicated voice mailbox via telephonic communication. A first user may dial a number and record a journal entry each week from a telephone or cell phone into a provided dedicated voice mailbox. A second user may access the dedicated voice mailbox where no direct phone connection with the first user is possible and respond with an appropriate reply message.

Abstract: Disclosed are systems and methods for live broadcasting of one or more media streams, such as audio streams, via the internet such that it is accessible substantially by a number of listeners at a number of locations. Said system is operable such that the contents of each of said one or more media streams can originate from a call or other communication from a conventional telephony device which does not require internet connection.

Abstract: During a telephone call between a telephone user and an interactive response system, the user is enabled to use only his voice and key presses on a numeric keypad of his telephone to interactively specify information that can be used to control delivery of content to a visual display of, or a storage medium accessible by, a target telephone which may be a land-line phone, a mobile phone, or some other device acting as a telecommunications device. The target telephone has a visual display or a memory to display or store the delivered content, which may include ringtones, text messages, games, wallpapers, ring-back tones, video clips, web pages, applications, or links to information. The user is enabled to engage in an interaction with the response system that is representative of an interaction between the user and a server connected to the Internet. On behalf of the user, a separate interaction is conducted with the server through the Internet based on the representative interaction.

Abstract: A Session Initiation Protocol (SIP) message adapted for use by a multi-media services provider system to form a multi-media communication path between at least a calling communication device adapted to operate using a first protocol (e.g. SIP) and at least a destination communication device adapted to operate using a second protocol, such as Integrated Services Digital Network User Part (ISUP). The SIP message includes a header region having a number of header fields, a first body region having Session Description Protocol (SDP) information related to the calling communication device and a second body region having ISUP related addressing information associated with the destination communication device.

Abstract: According to one embodiment, a communication system includes a voice mail apparatus and a communication terminal which is connected to the voice mail apparatus through a data transmission path, wherein the communication terminal includes a creator which creates e-mail data including the voice files and configuration files necessary to set the voice files to the arbitrary mail boxes as attached files, and a transmitter which transmits the e-mail data to the data transmission path toward the voice mail apparatus, and the voice mail apparatus includes, an analyzer which receives the e-mail data transmitted from the communication terminal to analyze contents of the configuration files, when the voice files and the configuration files are attached to the e-mail data, and a controller which sets the voice files to mail boxes specified by the configuration files based on analysis results.

Abstract: The system and method of the present invention allows a customer to contact a vendor in person at a vendor's store or via a telephone or online through an internet connection to the vendor's computer for the purpose of adding a personalized voice message to a gift. The customer is directed to the vendor's computer which instructs the customer through a series of record-playback-rerecord-save commands until the customer's message is captured by the vendor's computer in a digital format. The voice message is saved in an audio file such as a .wav or .mp3 file and tagged with a unique identifier assigned by the system and associated with a unique order. The vendor can then download the audio message from the computer to a greeting card, gift, or the like using a direct connection from the computer to a small playback unit manufactured into the card, gift, or the like. The direct connection can be a USB cable, or other suitable connection between the computer and the playback device.

Abstract: In an instant messaging system, message latency is reduced by initiating traffic channel set-up at a receiving device concurrently while a sending device is generating the instant message. When a user begins generating an instant message, the sending device transmits a service request to a payload and connection server to indicate that an instant message is pending. Upon receipt of the service request, the payload and connection server notifies the receiving device so that the receiving device can initiate traffic channel set-up concurrently while the instant message is being recorded. When the traffic channel is established, the receiving device polls the server. If the instant message is not yet received by the payload and connection server when the polling request is received, the payload and connection server waits a predetermined period of time to receive the pending instant message and forwards the instant message when it is received.

Abstract: Transaction data is entered by the user in response to prompts in a template. The template and entered data are accumulated into data transactions which are exploded and sent to an external database servers for processing and storage. Each database server may explode the data transaction to produce ancillary records which are then stored, and/or forwards the data transaction or some or all of the ancillary records to other database servers for updating other databases associated with those database servers. The database server(s) may also return data streams for use in completing the fields in the data transaction.

Abstract: An audible indication of a user's position within a given speech grammar framework is provided for a speech-enabled software application, and recognition of speech grammars are limited to use only when a software application that has requested a given set of speech grammars is in focus by a user of an associated mobile computing device.

Abstract: One preferred embodiment of the present invention provides a system and method for sending instant messages having audio recordings. Briefly described, in architecture, one embodiment of the system, among others, includes a communications client of a user that is configured to generate an instant message having an audio recording and send the instant message having an audio recording to another user. Methods and other systems are also provided.

Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted

Abstract: A user computer, for example a personal computer (PC), includes a recorder configured for generating an audio file having an identifier enabling a unified messaging system to identify the audio file as a voice message, and an e-mail client configured for sending the audio file to a prescribed destination corresponding to a unified messaging subscriber voice mail inbox, enabling the unified messaging subscriber to use the unified messaging system for retrieval of the audio file as a stored voice message.

Abstract: A system and method for processing a plurality of requests for multi-media services received at a call control element (CCE) defined on the system from a calling communication device. The system includes a Network Routing Element, a Service Broker (SB), at least a primary media severs (MS) and at least a secondary MS, a plurality of application servers (ASs) and a plurality of border elements, all of which are coupled to the CCE. The SB is adapted to receive a plurality of requests including parameters for requesting multi-media services, via the CCE, and to selectively redirect the requests to one or more ASs for providing feature processing for the requests. The ASs can instruct either the primary MS or secondary MS, via the CCE, to form a preliminary interactive communication path with the calling communication device for collecting caller-entered data, which can be validated prior to providing the feature processing.

Abstract: A method for providing a telephone user interface programmable shortcut for a telephone-accessed system includes steps as follows. The telephone user interface programmable shortcut is mapped to a telephone key stroke sequence. The telephone-accessed system is dialed into via a telephone. The telephone key stroke sequence is pressed by the telephone-accessed system when the telephone user interface programmable shortcut is activated via the telephone.