Abstract: A hybrid cordless telephone system allows a user to place or receive a call over either a data network or a PSTN network. In one aspect, a system router and PSTN unit are coupled with a communications manager to avoid extensive redesign of router components and PSTN components while providing a wireless user with data network and PSTN connectivity. In another aspect, the system router of the hybrid cordless telephone system includes a communications manager configured to provide termination of data network calls or PSTN calls at the system router. Accordingly, a plurality of handsets can each access the system router to place or receive calls from the data or PSTN networks.

Abstract: A data recording system that includes a plurality of network interface cards that may be employed within a single recording device. Each card may be provided with a plurality of network connecting ports to receive packetized data, such as real-time protocol (RTP) streams. For each RTP packet stream being recorded, the system may note the sequence number for the most recently accepted packet and any packet received with a lower sequence number can be readily discarded. The system then may record payload associated with the RTP streams into an audio file saved on a storage device.

Abstract: The present invention discloses a system and method for providing interactive voice response (IVR) applications executable on individual communication devices. Unlike current IVR applications that run from centralized voice servers, the present invention describes a system in which communication units initiate communication with a multimedia server over a data network such as the Internet and download extensible copies of voice response applications. The communication device then runs the voice response applications, thus, locally administering the voice messages and accepting the voice or data input from a user. The multimedia server may preferably divide the application software into executable segments to accommodate communication devices with limited memory resources, such as mobile phones and hand-held computers. The system and method may implement different level of complexity by breaking application functionality into modules and the sub-modules.

Abstract: A system and method for associating an audio clip with an object is provided wherein the voice-based system, such as a voicemail system, is used to record the audio clips.

Abstract: Provided is a method and a telephone-based system with voice-verification capabilities that enable a user to safely and securely conduct transactions with his or her online financial transaction program account over the phone in a convenient and user-friendly fashion, without having to depend on an internet connection.

Abstract: A framework for creating a voice application in a world wide telecom web (WWTW) is provided. The techniques include using a pre-defined schema to create one or more voice application templates, using the one or more voice application templates to generate a first version of the voice application, using the first version of the voice application and a library of one or more components to generate a deployable version of the voice application and deploying the deployable version of the voice application onto a run-time execution engine.

Abstract: A method may include selecting a voice mail out-dial access number corresponding to a local access transport area (LATA) boundary, storing the voice mail out-dial access number on a voice mail system, and providing, by the voice mail system, voice mail out-dial service based on the LATA boundary associated with the voice mail out-dial access number. A method for providing toll-free access to the voice mail system that may be used by customers from both on-network and off-network end points.

Abstract: According to various embodiments of the present invention, systems and methods for local number portability in a telecommunication network are disclosed. An embodiment of a method includes submitting a local number portability (LNP) order for the TN directly to a first telecommunications carrier that the TN is to be transferred from, triggering a port of the TN in accordance with the LNP order, and porting the TN from the first telecommunications carrier to the second telecommunications carrier, wherein the second telecommunications carrier is bypassed by the customer during the submitting and the triggering of the LNP order. Other embodiments are also disclosed.

Abstract: An IP telephony system allows users of the IP telephony system to register extension telephony devices with the IP telephony system. An extension telephony device is one that is provided with service by a separate telephony service provider. Once an extension telephony device is registered, a user can obtain communications services from the IP telephony system using the extension telephony device. A extension telephony device may be tied to a user's main telephony services account with the IP telephony system such that when the user obtains communications services from the IP telephony system using an extension telephony device, the user will be billed for those communications services through the user's main account.

Abstract: Methods and apparatus to provide messages to television users are disclosed. An example method includes receiving a request for a voicemail message from the television user, determining a voicemail mailbox associated with the television user, and sending at least one of a list of one or more voicemail messages or a voicemail message to a display device associated with the television user.

Abstract: A system and method are disclosed for facilitating a custom ring in connection with a call. A ring tone delivery system may include an interface operable to receive a calling signal that indicates a request to place a call from a calling party to a communication device of a called party. The system may also include a network node communicatively coupled to the interface. The network node may be operable to determine whether the calling party is able to use a calling party selected ring tone. The network node may also be operable to determine whether the communication device will accept the calling party selected ring tone. The network node sends the calling party selected ring tone to the communication device when the calling party is able to use the calling party selected ring tone and when the communication device will accept the calling party selected ring tone.

Abstract: A method and system are adapted to provide telephony services to aggregate endpoints on an Internet Protocol Multimedia Subsystem (IMS) network. The method includes assigning one or multiple PUIDs for surrogate registration purposes during the provisioning of the aggregate endpoint, performing reliable surrogate registration on behalf of the aggregate endpoint, allowing multiple SBCs to perform surrogate registrations independently for the same aggregate endpoint to achieve reliability, and providing reliable connection from an IMS core to the aggregate endpoints via multiple S/BCs. The system includes one or more Session Border Controllers (S/BC), at least one set of Call/Session Control Functions (CSCF), and an HSS operatively coupled together.

Abstract: A server, upon receiving a request to complete a call over a packet-switched network, looks up an address on the packet-switched network on a local table. If the local table does not contain a matching address, the server asks a routing server to identify a receiving server address. The routing server identifies a suitable address and sends a message to the originating server containing the address. The routing server may consider such factors as the volume of calls currently being handled by various potential receiving servers in selecting a receiving server. The receiving server then receives, via the packet-switched network, a message requesting a telephone connection to a second telephone device. Before completing the connection to the second telephone device, information in the message representing the address of the device on the packet-switched network that originated the message is identified. The address information is compared to selected predetermined addresses for permitted origins of the message.

Abstract: Described herein are techniques for allowing a customer support agent to remotely analyze a television receiver. A television receiver is communicatively coupled to a customer support center through a communication network. A customer support agent remotely accesses the television receiver and the television receiver transmits video content to the customer support center through the communication network. The video output is outputted to the customer support agent at the customer support center for analysis of the television receiver.

Abstract: A computer/telephony integrated single-point-of-contact system (CISS) enabling a user to contact another using multiple devices with a single contact attempt is disclosed. A plurality of computer programs residing in a computer use a subscriber database, authorization database, priority list database, and device attributes database to determine how to respond to a request to contact a subscriber. If the request is an emergency, the computer repeatedly contacts all of the subscriber's devices until a response is received. Otherwise, the computer contacts the subscriber's devices in a sequential order determined by the subscriber. The computer can also delete redundant un-received messages from a subscriber's devices and create a real-time connection between the requester and the subscriber, if it is technically possible, at the subscriber's request.

Abstract: A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations.

Abstract: The subject matter of this specification can be embodied in, among other things, a method that includes receiving a voicemail message from a first telephone user for a second telephone user; providing, for display in a messaging inbox of the second telephone user, the voicemail message or information used to retrieve the voicemail message; and providing the voicemail message or information used to retrieve the voicemail message in a messaging outbox of the first telephone user, wherein the messaging outbox is formatted to display to the first telephone user a plurality of messages sent by the first telephone user.

Abstract: An Internet Protocol Multimedia Subsystem (IMS) device includes a memory configured to store a subscriber profile, where the subscriber profile includes at least one criterion relating to an event that occurs after a session request has been forwarded to a terminating party. The IMS device further includes a processor configured to invoke at least one application service for a session based on the at least one criterion in the subscriber profile.

Abstract: The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer system having both data and phone network interfaces, receives one or more telephone calls from one or more users over one of the phone interfaces and than accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The system then looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. Having done this a two-way communication with the associated IRA occurs during the session.

Abstract: A method of accessing voice services through a personal computing system can include receiving, in the personal computing system, a telephone call from a user registered with the personal computing system, wherein the user is remotely located from the personal computing system, receiving a user spoken utterance over the telephone call, and speech recognizing the user spoken utterance to determine a request for a voice service. The method further can include formatting an electronic message according to the request for a voice service and sending the electronic message over a communications network to a remote computing system in accordance with the request for a voice service. Also, the method can include processing and formatting a response received from the remote computing system and playing back audio to the user over the telephone call.

Abstract: A method comprises receiving a plurality of voice sessions and creating a unique identifier for each of the plurality of voice sessions, wherein each identifier is unique for the duration of its associated voice session. The method also includes assigning the unique identifiers to the associated voice session, and creating a unique data session for each voice session. The method further includes assigning the unique identifier of each voice session to the data session associated with its voice session. The method also includes receiving a plurality of voice sessions and a plurality of data sessions at a manager, and matching one of the plurality of received voice sessions with its associated data session based at least in part on the unique identifier. The method further includes communicating the matched voice session and data session to one of a plurality of agents.

Abstract: A time authentication system provided can detect an alteration of the case, in which either of the speakers of a conversation makes the alteration, and can verify, in the case of no alteration, that a conversation voice has occurred at a time within a range. When a speaker #1 terminal (2) and a speaker #2 terminal (3), i.e., all the speakers of the conversation request a time authentication station server (1) for the issue of a unique background sound which is difficult for those other than the time authentication station server (1) to estimate beforehand, the time authentication station server (1) issues the background sound and an electronic verification, which is electronically signed by adding a time stamp to the hash of the background sound, to the speaker #1 terminal (2) and the speaker #2 terminal (3).

Abstract: A method, apparatus and software is disclosed in which a gateway server provides communications between an Internet Protocol (IP) network and Public Switched Telephone Network (PSTN) to enable messaging between an IN server device in the PSTN and a Session Initiation Protocol (SIP) Application Server (AS) on the IP network.

Abstract: A method and apparatus turns a typical home telephone system into a platform for delivery of web based content and services. The preferred embodiment of the invention comprises a broadband enabled telephone system for the home and a series of web servers that collect, package, and deliver personalized content and services to all of the telephone handsets throughout the home. With this end-to-end solution, any information or services available via the web can be delivered through a broadband enabled telephone system. Through the web, each member of a family can build a profile which defines what information and services they want available through the handset. In addition, each handset can be dynamically personalized for any family member. The color screens on the handsets become windows through which an individual can view and interact with a broad range of content and services. The audio channels thus become an extension of the voice based services, such as messaging and voice chat.

Abstract: A method, system, and computer program product for providing caller identification services to an Internet Protocol-enabled device are provided. The method includes receiving a communication request from a caller device over a voice network, the communication request including a caller party number, mapping a called party number to an Internet Protocol-enabled device address of a called party, and sending the caller party number to the Internet Protocol-enabled device address corresponding to the called party number.

Abstract: Described are a system and method for establishing a communication session between an end user and a communication destination of an interactive voice response (IVR) system. A click-to-call server transmits a web page over a network for display in a browser window at a client system. The web page presents a web menu corresponding to an IVR audio menu of the IVR system and has a link by which the end user of the client system can submit a click-to-call request. The click-to-call server receives a click-to-call request from the client system over the network in response to activation of the link in the web page. The click-to-call server sets up a communication session between a communication device identified by the end user and a communication destination of the IVR system in response to receiving the click-to-call request.

Abstract: A multi-tiered communication system for minimizing communication latency for a caller in a remote location who initiates contact with a local data center. The system includes a local data center located in a first location including one or more Interactive Voice Recognition (IVR) functions that are configured for use with a caller who initiates contact with the local data center. The system also includes a remote media server located in a second location. The remote media server is configured to route an incoming call from the caller to the local data center, to route one or more IVR messages to the caller and to connect the caller with an agent for real-time communication. The agent is located in one of the second location or a third location that is substantially closer to the second location than the first location.

Abstract: A device, system, and method are directed towards sending a status of a user in a social network to a recipient. In one embodiment, a status of the user is received over a channel. The channel may include an application protocol. The recipient is selected based on a membership in the social network, a preference of the recipient, or a media format of the status. Another channel is selected based on information about a mode of communication between the recipient and the user and/or another member related to the user in the social network. The status may be modified based on social network information, preferences of a recipient, receiving device information, channel information, or the like. The status is forwarded to the recipient over the other channel. Forwarding may comprise unicasting, multicasting, and/or delaying sending the status until the other channel is available.

Abstract: Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.

Abstract: A platform service that is used by an application may be linked to an advertising service. A cost of using the platform service may be reduced based on the linking.

Abstract: A method, system, and medium related to workgroup voicemail. The method may include receiving a workgroup voicemail for a call placed to a callable workgroup; providing a workgroup message waiting signal to a communication device associated with a member of the callable workgroup; and displaying a workgroup message waiting indication at the communication device associated with the callable workgroup member in response to the workgroup message waiting signal, the workgroup message waiting indication being distinct from a personal message waiting indication associated with the callable workgroup member.

Abstract: A method of initiating a call includes receiving an identifier associated with a called party, the identifier being generated by a telephone handset. The method further includes determining a network category associated with the called party and generating an instruction to initiate a call by the telephone handset on one of at least two networks accessible for communication by the telephone handset. The one of at least two networks is selected by the instruction in response to the determined network category associated with the called party.

Abstract: The invention relates to the field of voice over Internet protocol (VoIP) and more specifically to a system and method of terminating a VoIP call.

Abstract: A presence aware communications system that includes a messaging system configured to perform one or more of provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system, provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available, provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system, in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address, while a con

Abstract: A device, system, and method are directed towards sending a status of a user in a social network to a recipient. A status of the user is received over a channel. The recipient is selected based on a membership in the social network, a preference of the recipient, or a type of the status. Another channel is selected based on information about a mode of communication between the recipient and the user and/or another member related to the user in the social network. The status may be modified from one type to another type based on the recipient. The status is forwarded to the recipient over the other channel. Forwarding may comprise unicasting, multicasting, and/or delaying sending the status until the other channel is available. A channel may include an application protocol.

Abstract: There is described a provides a method for selecting a buddy with which a user wants to connect. The buddy having a buddy identification being listed in a pre-identified group of Internet-accessible destinations. The user using a user telephone means to which is associated identification information. The method comprises: initiating a call from the user telephone means to an Internet-enabled computing device, the call having associated thereto calling line identification (CLID) information; comparing the CLID information to the user telephone means identification information; validating the CLID information using the comparison upon positive validation, the user providing the buddy identification; consulting the pre-identified group of Internet-accessible destinations for a match between the buddy identification and one of the Internet-accessible destinations; and advising the user of a successful or unsuccessful match.

Abstract: A method, apparatus, and computer usable program product for managing a communications session. The process monitors a bandwidth of the communications device in response to detecting an exchange of audio-based messages on a communications device. In response to detecting the bandwidth below a threshold, the process converts a subsequent outgoing audio-based message into an outgoing text-based message and associates a low bandwidth indicator to the outgoing text-based message to form a distinguished text-based message. The process then transmits the distinguished text-based message for receipt by an intended recipient.

Abstract: An automated method and system are described for obtaining and sharing references and testimonials for individuals and companies. A voice sharing system is provided which obtains and shares voice reference recordings from reference granters for a reference requester. Reference receivers can then listen to a voice reference recording by selecting an icon on a web page. A reference requester can be an individual who needs references as part of an employment search. A reference requester may alternatively be a company needing a testimonial about their products or services.

Abstract: A communication system, for functioning without the use of dedicated lines or the Internet so as to ensure communication speed, communication quality, and communication trouble countermeasures, including a communication network and domain name server. The domain name server includes a domain name tree with a country number of a telephone number as a level 2 domain name of the domain name tree, and the domain name server receives, from a terminal, a telephone number of a destination terminal. Furthermore, based on the telephone number of the destination terminal, the domain name server (i) seeks out, in the domain name tree, an Integrated Information Communication System (ICS) user address of the destination terminal, and (ii) sends the ICS user address to the terminal, such that the communication system receives, from the terminal, the ICS user address as a destination address, and sends the ICS user frame to the destination terminal.

Abstract: The present invention allows for dynamic association of a computational device, such as a personal computer or personal digital assistant, with a telephone terminal. A computer-telephone adaptor or like function implemented in a telephony switch or other telephony device will receive authentication indicia. The authentication indicia may be provided by the computational device that is to be associated with the telephone terminal, or through other means. The authentication indicia may be provided by a user or generated by the computational device or by other means. To confirm the association, the user must enter confirmatory authentication indicia corresponding to the original authentication indicia through the telephone terminal.

Abstract: An automatic frequency hopping method is provided for use with a wireless device. The wireless device could transmit data in two or more communication frequency bands. According to the counts of successful data transmission in respective communication frequency bands, the reasons of communication failure are analyzed. According to the reasons of communication failure, the automatic frequency hopping method discriminates whether a frequency hopping procedure is performed. Since the frequency hopping procedure is performed when a proper frequency hopping condition is satisfied, the automatic frequency hopping method could achieve the power-saving purpose and avoid the wireless communication interference with other wireless devices.

Abstract: Overriding a ring back signal involves receiving a ring back signal at a communications apparatus from a communication network in response to a user-initiated connection request. The ring back signal is rendered to a user of the communications apparatus, and a user input is received at the communications device to override the ring back signal. An alternate output is rendered to the user in place of the ring back signal.

Abstract: A method is performed by one or more network elements for voice-over-IP (VoIP) communications. The method includes receiving a request from a first mobile device to invite a second mobile device to participate in a VoIP session. The second device may be identified in the request by a network identifier. The network identifier is related to a mobile IP (MIP) address of the second device and a second IP address. An invitation is sent to the MIP address of the second device which may include a MIP address of the first device and a first IP address. A response to the invitation may be received from the second device. The response may be modified to include a first IP header that includes the MIP address of the second device and a second IP header to include the second IP address. The modified response is forwarded to the first device. After receipt of the modified response, the first device is configured to establish an IP connection for VoIP communication with the second device.

Abstract: A method, an apparatus, and a computer program product thereof for enabling an Internet extension to ring a conventional extension are disclosed. The apparatus comprises an SIP proxy and an RTP relay. The SIP proxy receives a calling request from the Internet extension, substitutes an exchange number for a conventional extension number comprised in the calling request, and transmits the substituted calling request to a gateway, so that the substituted calling request can be transmitted to a voice automatic machine via a telephone exchange. The RTP relay transmits the conventional extension number in DTMF format to the gateway. Thus, this invention enables the Internet extension to ring the conventional extension with lower hardware costs.

Abstract: One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.

Abstract: A communication support system is connected with a network enabling communication among user terminals and is capable of accessing a user information recording portion in which shared information concerning users and access information showing users who accessed the shared information are recorded. The communication support system includes: a user identification portion that acquires a communication start request from a user terminal and identifies an originator and a receiver; a retrieval portion that retrieves shared information concerning the receiver that the originator has not accessed from data recorded in the user information recording portion; and a control portion that, based on a result of the retrieval by the retrieval portion, controls the communication. Thereby, the communication support system can control whether or not to start the communication based on the presence or not of information about the receiver that the originator should confirm.

Abstract: Method and apparatus that facilitates customer retention, churn reduction, and customer satisfaction by predicting customer churn and taking an appropriate action to retain a customer is described. In an example, a customer retention method acquires information indicative of customer service usage by customers. The customer retention method then provides an analysis of the acquired information. The analysis predicts the likelihood of churn for each customer. The customer retention method then identifies affected customers based on the analysis. The customer retention method then automatically selects customer support executives to initiate an action for each of the affected customers. The customer retention method selects the customer support executives based on skill in handling the affected customers, among other factors.

Abstract: A method, apparatus and computer program product for passing a URL for XML documents via a telephone signaling system is presented. A communication is received at a first system, and a document including information relating to the communication is produced. The document is sent to a service, and the communication is transferred to a second system. The communication includes an address for retrieving the document from the service.

Abstract: Provided is a system and method for sending a “voice message” to a recipient without any intervention of a network. A user initiates a Short Voice Message (SVM) service (or short voice messaging) function and records a voice message within a device. The user sends the recorded voice message through a normal voice call. During a call setup, the recipient decodes a received call setup message and recognizes the call as a voice message. The recipient sets parameters for recording the voice message. Upon completion of the call setup, the user sends the recorded voice message directly to the recipient. The recipient records the voice message and stores the voice message in an inbox. Thus, the user can be provided with an option for directly sending a voice message without text typing or a text-to-voice conversion technique.

Abstract: A method is provided for transmitting notification messages for submission of multimedia messages to telecommunications devices embodied as multimedia message sinks, wherein to reduce the effort involved in transmitting notification messages and the associated administration effort in an entity sending the notification message on submission of multimedia messages to telecommunications devices embodied as multimedia message sinks independently of their multimedia capabilities, a service center responsible for sending the notification messages transmits on submission of multimedia messages in a notification message a first notification information which is preferably binary coded, and a second notification information which is preferably embodied as text information, uniformly to different variants of telecommunications devices as regards their multimedia capabilities.