Abstract: Introduced here is a platform for actively managing communication channels. In particular, the communication channels are managed to increase the probability of success of a call center agent to meaningfully engage with a client. In addition, the platform provides identification information and other information to facilitate a conversation between the parties, while also reducing the pre-call preparation by an agent. The platform parses search results to identify contact information for prospect by utilizing keyword identification algorithm. During the call, the platform applies voice detection and speaker detection algorithms to ensure that the agent is speaking with a live voice, rather than a pre-recorded message. By applying these algorithms, the platform aims to increase call center efficiency and conversation rates, while reducing pre-call preparation and skepticism of a prospect.

Abstract: A method of providing blockchain wireless services in a controlled environment is provided. The method comprises a wireless communication device associated with an inmate of a controlled environment receiving one of a voice and video call from a device external to the controlled environment. The method further comprises the device placing the received call into a hold state and sending a request for validation of the call via a blockchain, the request identifying at least parties to the call. The method further comprises the device, upon receipt of validation, removing the call from the hold state; and enabling at least one of voice and video functionality for the parties. The method further comprises the wireless communication device sending the request for validation to a telecommunications server and the server conducting real time monitoring of the call. The method further comprises the device continuously recording the call.

Abstract: A voice processing system includes: a first acquisition processor that acquires voice data corrected by a microphone installed in a microphone-speaker device; a second acquisition processor that acquires authentication information of a wearer who wears the microphone-speaker device, the authentication information being acquired by an authentication information acquirer installed in the microphone-speaker device; and a control processor that executes predetermined processing related to the voice data, which is acquired by the first acquisition processor, on the basis of the authentication information acquired by the second acquisition processor.

Abstract: Audio qualities of a call and of a call recording are identified and compared to authenticate the call recording as a true representation of the call. A call is enabled between two or more participants, and the call is recorded to generate a call recording. The call recording is authenticated based on a match between audio watermarks included within the call and audio watermarks included within the call recording. An indication of the authentication is then output, such as for further processing or display.

Abstract: A method implemented by a Java Card device for updating a CAP file including at least one existing component on the Java Card device. The method includes: receiving from a terminal one or multiple first commands including an update file for updating the CAP file; determining at least one element type or location of at least one existing first element of the CAP file using type information or first location information included in the update file; searching the CAP file on the Java Card device for the at least one existing first element using the at least one determined element type or location; and if the at least one existing first element is found, replacing each of the at least one existing first element by one of at least one new first element included in the update file.

Abstract: A method and system for creating and sending letters to inmates, the system comprising a server configured to generate a front end via a web-based application on a client device, wherein the front end comprises a user interface allowing a user of the client device to create and send digital letter data to an inmate at a facility location. The server is further configured to store the digital letter data to a database and generate a location administration interface accessible by one or more users at the facility location to access the database, review content of the digital letter data, and print digital letter data that has been approved by the one or more users. The server is further configured to transmit the approved digital letter data to a printer at the facility location.

Abstract: A method for identifying communicators as wanted or unwanted based on messages from such communicators comprising receiving, by the data processing system, an inbound message from a communicator, comparing, by the data processing system, the inbound message to fingerprints stored in a database accessible to the data processing system, determining, by the data processing system, at least one match to the fingerprints, determining, by the data processing system, an identity of the communicator by determining whether and how likely the communicator is wanted or unwanted based on the at least one match to the fingerprints, and configuring, by the data processing system, handling of calls from the communicator based on the identity.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for indicating callers for incoming voice calls. The methods, systems, and apparatus include actions receiving an incoming voice call, determining a calling number and a called number from the incoming voice call, identifying a user account that corresponds to the called number, determining a contact name for the calling number based on contact entries for the user account, and providing the contact name for output.

Abstract: The disclosure relates to information recommendation systems and methods. The information recommendation methods may include: obtaining information selected by a user or information retrieved by the user; analyzing the selected information or the retrieval information; determining a retrieval path based on a result of analyzing the selected information or the retrieval information; retrieving other information related to the selected information based on the retrieval path; and recommend the other information to the user. The information recommendation systems may include a computer-readable storage medium; codes stored in the computer-readable storage medium; and a processor; when executing the codes, the processor may perform the above-mentioned information recommendation methods.

Abstract: The invention provides an interrogator for obtaining information associated with a caller identification, such as a telephone number, transmitted within an incoming telephone call including: a receiving device configured to receive the incoming telephone call and to extract the caller identification from the incoming telephone call; an interrogating device configured to receive the extracted caller identification from the receiving device and to interrogate information associated with the caller identification from an external data base, which is configured to operate independently from the user voice communication device for which the incoming telephone call is intended for; and a forwarding device configured to receive and to forward the interrogated information.

Abstract: Novel tools and techniques are provided for implementing automated robocall detection. In various embodiments, a computing system may compare first abstracted raw data, obtained from a portion of call data from a first call from a first originating party, with each of a plurality of abstracted raw data, obtained from portions of call data from a plurality of calls from a corresponding plurality of originating parties. In some instances, the plurality of abstracted raw data and the first abstracted raw data may each include at least one of word count data, phoneme count data, inter-word timing data, voice pitch estimation data, and/or background noise data. The computing system may determine whether the first abstracted raw data is indicative of the first call being a suspected unsolicited or unwanted communication, based at least in part on the comparison. If so, the computing system may perform one or more tasks.

Abstract: Techniques are described for performing complaint prioritization using one or more machine learning models for customer communications. For example, a computing system includes a memory and one or more processors in communication with the memory. The one or more processors are configured to receive communication data indicative of a service inquiry from a user device, generate a set of emotion factor values that indicate a measure of particular emotions in the service inquiry, determine, using a machine learning model and based on the set of emotion factor values, an emotional priority score for the service inquiry, and determine a response priority order for the service inquiry based on at least the emotional priority score.

Abstract: An audio signal processing method includes receiving an audio signal corresponding to a voice of a talker, obtaining an image of the talker, estimating posture information of the talker using the image of the talker, generating a correction filter according to the estimated posture information, performing filter processing on the audio signal using the generated correction filter, and outputting the audio signal on which the filter processing has been performed.

Abstract: A method of providing blockchain wireless services in a controlled environment is provided. The method comprises a wireless communication device associated with an inmate of a controlled environment receiving one of a voice and video call from a device external to the controlled environment. The method further comprises the device placing the received call into a hold state and sending a request for validation of the call via a blockchain, the request identifying at least parties to the call. The method further comprises the device, upon receipt of validation, removing the call from the hold state; and enabling at least one of voice and video functionality for the parties. The method further comprises the wireless communication device sending the request for validation to a telecommunications server and the server conducting real time monitoring of the call. The method further comprises the device continuously recording the call.

Abstract: Systems, methods, and computer-readable storage media for authenticating mail and preventing contraband from entering detention facilities. An exemplary system can receive, from a known user, a letter directed to an incarcerated individual and store, via a processor, a digital copy of the letter in a database. The system can then print a physical copy of the letter, where the physical copy has at least one of a QR code or a barcode on an exterior of the physical copy, and mail the physical copy to a detention center holding the incarcerated individual. Finally, the system can receive, at the processor and from a staff member of the detention center, a request to digitally screen the physical copy by digitally accessing the digital copy in the database, and transmit, via the processor, the digital copy to the staff member.

Abstract: Embeddable extensions of the functionality of email and calendaring applications are described herein. An originating email and calendaring application formats meeting items to include extensible content, e.g., within the body field of the meeting item. Recipient email and calendaring applications receive the meeting items and, depending on whether they are configured to provide an extended functionality, will either deploy the extensible content item according to the extended functionality or present the extensible content item according to a standardized functionality. The body field includes the extensible content item according to the standardized functionality that is interpretable by configured clients to provide the extended functionality.

Abstract: Aspects of this disclosure are directed to a voice message display method and apparatus in an application, a computer device, and a computer-readable storage medium. The method can be performed by a terminal on which an application is installed and is capable of receiving a voice message. The method can include starting an application, and obtaining n voice messages published by at least one user account. The method can further include displaying a voice message presentation interface of the application, where the voice message presentation interface displays the voice message in a virtual world and the voice message are displayed by using a visible element in the virtual world as a carrier.

Abstract: Location technologies are combined with other information systems to provide augmented information for individuals such as a traveler in an automobile.

Abstract: Systems and methods of verifying trigger keywords in acoustic-based digital assistant applications are provided. A system can receive, from an application developer computing device, a request to generate a voice-based software application. The request can include a uniform resource locator (URL) associated with a service provided by the voice-based software application and an identifier corresponding to the URL. The system can identify a plurality of links that include the URL as a target. The system can determine a subset of the plurality of links having a respective character string that includes a reference to the identifier for the URL. The data processing system can compare the subset of the plurality of links to a threshold to determine a match level, and can determine a verification status of the request based on the match level.

Abstract: A system and method for managing virtual queues with user-level targeted interactions. A cloud-based queue service manages a plurality of queues hosted by one or more entities. The queue service is in constant communication with the entities providing queue management, queue analysis, and queue recommendations. The queue service is likewise in direct communication with queued persons. Sending periodic updates such as targeted interactions in the form of products, services, and callback opportunities based on analysis of entity data, user-specific data, and data associated with all persons or groups at a given location, both physical or virtual.

Abstract: The present disclosure describes techniques for determining whether a communication request is associated with a legitimate communication or spoof communication, prior to establishing the connection. A Parallel Path Caller Verification (PPCV) controller is described that is configured to intercept a communication request from an originating device and generate a proof-of-identity (PoI) message for delivery to the originating device. Upon receipt of a reply message that is responsive to the PoI message, the PPCV controller may determine whether the communication is a legitimate communication. If the communication is determined as legitimate, the PPCV controller may establish a communication based on the communication request.

Abstract: A computer-implemented system and method for secure electronic message exchange including coupling a control platform to a workstation of a plurality of workstations via a communications medium, where the control platform includes one or more apparatuses for monitoring, controlling, conversion, and billing, related to messages exchanged between a plurality of local users and a plurality of remote users. The system prevents forwarding or copying of a message sent by a local user of the plurality of local users and received by a remote user of the plurality of remote users, to another party by the control platform. The system and method also provides for authenticating the remote user with the control platform.

Abstract: Computer-implemented methods, computer program products, and computer systems for detecting and resolving fraudulent calls. The computer-implemented methods include one or more processors configured for receiving voice call data corresponding to an incoming telephone call placed to a user device, wherein the voice call data comprises caller voice data. Further, the computer-implemented methods may include one or more processors configured for converting the caller voice data to caller text data comprising one or more text phrases. Further embodiments of the computer-implemented method include processors configured for determining that the one or more text phrases satisfies a first condition, and responsive to determining that the one or more text phrases satisfies the first condition, transmitting a user alert to the user device.

Abstract: A disclosed method includes monitoring an audio signal energy level while having a noise suppressor deactivated to conserve battery power, buffering the audio signal in response to a detected increase in the audio energy level, activating and running a voice activity detector on the audio signal in response to the detected increase in the audio energy level and activating and running a noise estimator in response to voice being detected in the audio signal by the voice activity detector. The method may further include activating and running the noise suppressor only if the noise estimator determines that noise suppression is required. The method activates and runs a noise type classifier to determine the noise type based on information received from the noise estimator and selects a noise suppressor algorithm, from a group of available noise suppressor algorithms, where the selected noise suppressor algorithm is the most power consumption efficient.

Abstract: A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

Abstract: A method of providing blockchain wireless services in a controlled environment is provided. The method comprises a wireless communication device associated with an inmate of a controlled environment receiving one of a voice and video call from a device external to the controlled environment. The method further comprises the device placing the received call into a hold state and sending a request for validation of the call via a blockchain, the request identifying at least parties to the call. The method further comprises the device, upon receipt of validation, removing the call from the hold state; and enabling at least one of voice and video functionality for the parties. The method further comprises the wireless communication device sending the request for validation to a telecommunications server and the server conducting real time monitoring of the call. The method further comprises the device continuously recording the call.

Abstract: Certain aspects of the present disclosure provide techniques for a public warning system. A method that may be performed by a user equipment (UE) includes receiving, from a network entity, an indication of a monitoring schedule for public warning notifications, and monitoring for a public warning notification based on the monitoring schedule.

Abstract: Embodiments may provide techniques to screen for, detect, and prevent connection of robocalls. For example, in an embodiment, a method, implemented in a computer system comprising a processor, memory accessible by the processor, and computer program instructions stored in the memory and executable by the processor, may comprise receiving, at a telecommunications switch, a request to initiate a call from an originating party, selecting, at the telecommunications switch, from a list of terminating carrier networks, a media server, routing, at the telecommunications switch, the request to initiate the call to the media server, forwarding, from the media server, a media prompt requesting the originating party to enter a response to the media prompt, and when the originating party does not enter a correct response to the media prompt, forwarding, from the media server, an indication that the call is forbidden.

Abstract: A system authenticates users using voice-based conversations. The system allows the authentication process to be customized using an authentication plan. For example, the system may be a multi-tenant system that allows customization of the authentication process for each tenant. The authentication plan is represented as an expression of phrase types, each phrase type associated with a phrase verification method. The system authenticates a user by executing the expression of an authentication plan for that user in response to a request from the user. The system performs a conversation with the user according to the authentication plan. The system determines whether to allow or deny the user request based on the result of evaluation of the expression of the authentication plan.

Abstract: One example method of operation may include one or more of identifying an incoming call via a communication processing device, terminating the incoming call at a call management device, identifying one or more caller attributes received with the incoming call, comparing the one or more caller attributes to one or more call recipient preferences stored in a call recipient profile, and transmitting a notification, via the call management device, to a call recipient device based on the one or more caller attributes and the one or more call recipient preferences.

Abstract: The method and system may provide a seamless handoff of user information from a drugstore to a call agent. When a customer communicates with a drugstore device regarding a drugstore-related inquiry, the drugstore device attempts to identify an answer to the drugstore-related inquiry. When the drugstore device does not identify an answer to the drugstore-related inquiry, the drugstore device initiates communication between the customer and a contact center. A transcribed version of the communication may be stored in a database accessible by the contact center along with additional user information for the customer related to the customer's experiences with the drugstore. The user information may be provided to a call agent's contact center device for display and in this manner, the call agent may be made aware of the communication to avoid asking repeat questions and to quickly and efficiently answer the customer's drugstore-related inquiry.

Abstract: Disclosed is a system for providing contact center services in an integrated way, in which a client can receive query processing services by immediately connecting to at least one of other contact center servers operated by service providers cooperating in a link service by a call transfer without changing a preexisting connection state while being initially connected to a specific contact center server, so that a user can use a plurality of query processing services without difficulties by linking the contact center servers operated by the plurality of service providers, thereby minimizing the time, efforts and costs of the user who wants to receive the plurality of query processing services through the plurality of service providers.

Abstract: Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.

Abstract: A method of providing blockchain wireless services in a controlled environment is provided. The method comprises a wireless communication device associated with an inmate of a controlled environment receiving one of a voice and video call from a device external to the controlled environment. The method further comprises the device placing the received call into a hold state and sending a request for validation of the call via a blockchain, the request identifying at least parties to the call. The method further comprises the device, upon receipt of validation, removing the call from the hold state; and enabling at least one of voice and video functionality for the parties. The method further comprises the wireless communication device sending the request for validation to a telecommunications server and the server conducting real time monitoring of the call. The method further comprises the device continuously recording the call.

Abstract: Embodiments of the present invention provide a routing method and apparatus. A controller receives a path measurement message, determines a path score of each of at least two paths based on a preset rule and the path measurement message. Then the controller determines a routing policy of a first customer-premises equipment based on the path score of each of the at least two paths, and sends the routing policy to the first customer-premises equipment. According to the present invention, path quality of each path can be scored based on the preset rule and the path measurement message obtained after measurement by the first customer-premises equipment; and the routing policy is generated based on path scores and delivered to the first customer-premises equipment, to ensure that customer-premises equipments in an entire network can transmit a data packet sent by a service application more quickly, stably, and securely.

Abstract: Various embodiments are provided for authenticating an entity in non-secure communication channels via secure out-of-bands channels. An operator may be authenticated to have access to a secured location associated with an entity upon determining the operator retrieved and communicated a unique token, provided by the user and stored at the secured location, back to the user.

Abstract: A request to identify a person is received from a user. For example the user may say “Find me the name of a person who sent me an email regarding Project X last week.” The request is to identify the person in order to establish an electronic communication session with the identified person. The request is parsed to identify one or more filtering criteria. One or more electronic record stores are determined based on the one or more filtering criteria. For example, specific devices on a network are identified. The one or more electronic record stores are searched using the one or more filtering criteria to create a filtered list of persons. The filtered list of persons is displayed on a first communication device in a simplified user interface. The simplified user interface dramatically reduces the time and steps necessary to identify the person and establish the communication session.

Abstract: Computer systems, data processing methods, and computer-readable media are provided to run original networks. An exemplary computer system includes first and second processors and first and second memories. The first memory stores offline models and corresponding input data of a plurality of original networks, and a runtime system configured to run on the first processor. The second memory stores an operating system configured to run on the first processor or the second processor. When the runtime system runs on the first processor, the runtime system obtains an offline model and corresponding input data of an original network from the first memory and controls the second processor to run the offline model of the original network. The offline model of the original network includes model parameters, instructions, and interface data of respective computation nodes of the original network.

Abstract: Disclosed herein is system, method and architecture to process information received in electronic messages, including identifying events in the lives of users from the information contained in one or more such electronic messages.

Abstract: A method, in a network node, for managing a user equipment device is disclosed. The method comprises the steps of receiving at least one of an apply instruction or a withhold instruction concerning an energy saving process for the user equipment device (step 100), applying the energy saving process for the user equipment device if the instruction is an apply instruction (step 130) and withholding application of the energy saving process for the user equipment device if the instruction is a withhold instruction (step 120). The energy saving process comprises retaining a context for the user equipment device after conducting a network detach procedure with the user equipment device (step 236b). Also disclosed are a method in a user equipment device, a computer program product for carrying out such methods, a network node and a user equipment device.

Abstract: The computing device may map the incoming number to a caller data to identify a caller. The computing device may determine, by data analytics, a type of service the user is seeking based on determining that the caller is one or more from a service provider, a company or a cause. The computing device may reject the incoming number based on determining the caller does not correspond to the type of service the user is seeking. The computing device may determine, by data analytics, a relation of the person to the user based on determining the caller is a person and rejects the incoming number based on determining the person is not related to the user.

Abstract: A server that cross-references a first user's device location with registered members in a spatial proximity of the first user's device and returns the results by disclosing personal user attributes including pictures and names of all members in the spatial proximity of the first user's device. The first user who initiated the inquiry may select from the results returned any discovered user he/she wishes to connect with and send a form of invitation to connect using network available tools such as email, SMS, text or any customized invitation form. The invitation to connect to the inquiring user includes his/her personal attributes including a picture and name. The discovered member who received the invitation may accept, ignore, or decline connecting with the inquiring user. The first user may also receive an invitation from the server to accept, ignore, or decline connecting with the discovered member.

Abstract: A communication conversion system is coupled to a global computer network. A user digital communication is electronically received from at least one remote device. The user digital communication is automatically converted into a formatted user communication according to at least one receiving template. The at least one receiving template is based, at least in part, on at least one correctional receiving requirement. A communications address is automatically selected for a correctional facility from a plurality of communications addresses. The communications address is based, at least in part, on an identifier of an inmate supplied with the user digital communication. The formatted user communication is electronically communicated to a printer with instructions to print at least one printed communication. The at least one printed communication is based, at least in part, on the formatted user communication, and is configured to be delivered to the communications address.

Abstract: A call transfer method and user equipment relate to the communications field, where the method includes acquiring a phone number of a current call to first user equipment, determining whether the phone number of the current call is a trigger number, determining whether a ring parameter corresponding to the number of the call meets a preset condition when the phone number of the current call is the trigger number, and sending a call transfer instruction to a server when the ring parameter corresponding to the number of the call meets the preset condition such that when a number of a call is a trigger number and a ring parameter corresponding to the number of the call meets a preset condition, the call to first user equipment is transferred.

Abstract: A method and apparatus provides information to enhance at least one of: a sales, a service and an administrative transaction by communicating with a plurality of applications from a group of applications in accordance with rule information and based on at least two of the received: end user identification information, client identification information and transaction type information. In one example, the apparatus includes a rules engine, an application integrator, an integration and presentation module, and an integrated user interface. The rules engine causes the application integrator to communicate with a plurality of applications in accordance with the rule information, and at least two of: the end user identification information, the client identification information, and the transaction type information.

Abstract: A behavior prediction algorithm predicts a call by monitoring user inputs to detect an action by the user suggesting the user may be about to instigate the call, and identifying a candidate callee for the call. A network address associated with the callee is also retrieved from a data store. In response to the behavior detection algorithm predicting the call, a connection establishment message is transmitted to the network address via a network, so as to establish over the network a signalling connection for transmitting messages to a device available to the callee. After the connection establishment message has been transmitted, an explicit instruction is received from the user to instigate the call to the callee. In response to receiving the explicit instruction, a call invite is transmitted to the device via the signalling connection, thereby causing the device to output an incoming call notification.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, at a base station, communicating with a mobile phone where the base station comprises a premises wireless access point, at the base station, communicating with a mobile communication system by way of a broadband connection, and instructing a landline phone communicatively coupled to the base station to communicate with a remote end user device via the mobile communication system utilizing identification information of the mobile phone and responsive to communications between the base station and the mobile phone. Other embodiments are disclosed.

Abstract: Wireless mobile communication (WMC) devices located in near proximity of each other may be enabled to form a mesh (ad hoc wireless) network. WMC devices may form and/or tear down intra-mesh connection with other WMC devices in the same mesh network. WMC devices may utilize information related to other WMC devices in the mesh network in determining formation and tearing down of intra-mesh connections. This information may comprise relative speeds, locations, and directions of movement of the WMC devices forming/tearing intra-mesh connections. Other information including data bandwidth and/or power consumption may be utilized in such determination. This information may also comprise available services advertised by WMC devices in the mesh network.

Abstract: The methods, apparatus, and systems described herein are designed to identify fraudulent callers. A voice print of a call is created and compared to known voice prints to determine if it matches one or more of the known voice prints, and to transaction data associated with a database of voice prints. The methods include a pre-processing step to separate speech from non-speech, selecting a number of elements that affect the voice print the most, and/or computing an adjustment factor based on the scores of each received voice print against known voice prints.

Abstract: Disclosed are various embodiments employed to generate device notifications based upon notification content. To this end, a request to generate a device notification is obtained from a user application. Notification content is extracted from the request and an escalated or de-escalated notification level is applied when the content corresponds to a notification rule stored in the device.