Abstract: A communication device provides a face detection module and a face recognition module. The face detection module detects faces in a photo input by a user. The face recognition module searches the detected faces in a storage system of the communication device. If the detected faces do not exist in the storage system, the communication device prompts the user to edit communication information of the detected faces. If the user wants to dial a phone number, the communication device searches the storage system for the phone number of a selected face in a photo and dials the phone number. If a phone number is calling in, the communication device displays a photo corresponding to the phone number, and highlights a face corresponding to the phone number.

Abstract: A packetized telecommunication network directs a call that is received at a gateway of the network to connect to a feature platform via the network, which performs a service related to the call, such as an authentication service. After the service is performed, the call is redirected to another location in the network to provide a connection between the gateway and the other location, which connection is independent of the feature platform.

Abstract: A phone key registration process between a user and an institution directed to establishing an audible sound or a collection of audible sounds recognizable to a user and stored with the institution. Subsequent to establishing the phone key, when the institution calls the user, the registered phone key may be played back to the user allowing the user to authenticate that the calling party is, indeed, the institution which the user registered the phone key with. Such a process may prevent an unauthorized party without knowledge of the phone key to call a user acting as the institution to illegally obtain private or sensitive information.

Abstract: While various communication systems permit one-on-one communication between users, it is difficult to contact multiple users at a time with little hassle. The personal notification and broadcasting system provides a solution for contacting a plurality of contacts in emergency and non-emergency contexts. The system receives a call from a caller attempting to reach the plurality of contacts. The system compares an identifier associated with the caller to identifiers stored in a database to authenticate identity of the caller. Responsive to a positive authentication of the identity of the caller, the system identifies which contacts on a contact list to be reached based on information provided by the caller. In some embodiments, the system retrieves from a database stored contact information for the identified contacts. The system contacts the identified plurality of contacts and selects an action to take (e.g., arranging a conference call, broadcasting a message from the caller, etc.

Abstract: A platform provides access to multiple telecommunications services via a single telephone number. These services may include call routing options. In a first call routing option, calls are routed to each phone number in a sequence of phone numbers until a live answer of the call is realized. In a second routing option, the routing of the call is based upon a schedule. Thus, a current time, current day of the week or current date may determine what phone number is called when an incoming call is routed. Routing may also be associated with personal identification numbers (PINs). In such an instance, a caller enters a PIN to identify the caller and the PIN is used to determine what routing profile to apply.

Abstract: In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database.

Abstract: The present disclosure provides a system and method for establishing telephone communication between a calling party and called party wherein the calling party may store a plurality of numbers or identifiers of a called party and initiating a number or identifier of the called party enables the system and method to call multiple numbers of the called party from the stored plurality of numbers.

Abstract: Preferably for use in a directory enquires system, a method and system are provided for processing user records to determine common entries between them. When two user records are determined to store common information then link data is generated and stored in each user record indicating a link between the two records. This link information is then used in subsequent searching of the user records to determine the most likely result from a list of possible results obtained from a search of the user records. In a directory enquiries system the user records contain user ID and telephone number details as well as address book data of each user's friends, family, or other acquaintances. The address book data is used to determine whether a link between user records should be formed.

Abstract: Methods, apparatus and computer-readable media for registering and retrieving contact information associated with a potential calling party. The registration method comprises receiving an originating address associated with the potential calling party, receiving contact information associated with the potential calling party and storing the originating address associated with the potential calling party in an originating address field of a record associated with the potential calling party and storing the contact information associated with the potential calling party in a contact information field of the record associated with the potential calling party. This increases the variety of contact information that can be left by the potential calling party, contributes to a greater efficiency with which the eventual called party may retrieve contact information associated with a voice mail message and also accelerates the process by which an actual calling party can leave contact information for the called party.

Abstract: A method for providing communications network identification data (carrier ID) to a calling party and/or a receiving party in advance of the termination, acceptance or refusal of the call request from a first party to a second party. The highlighted background and/or carrier name and information of the calling and/or receiving party are displayed on the calling party and/or receiving party's endpoint device(s) and may be associated and displayed with their respective caller ID information. Upon display of the carrier ID information, the calling party and/or the receiving party may accept, terminate or decline the call request pursuant to the carrier ID information of each respective party.

Abstract: A system and method for managing telephone calls is disclosed. The system includes a central controller that receives and processes telephone calls. The identity of a caller is first determined. Based on predetermined settings designated by an end user, a call is directed to one or more telephones of the end user. Preferably, the end user's telephones ring simultaneously. The user may answer any of his/her telephones and choose from among several options of how to handle the call. If the user chooses to answer the call, the call may be transferred to that telephone and the conversation may commence.

Abstract: A computing device is configured to receive an incoming communication from another computing device. The incoming communication may be for purpose of initiating a voice-exchange session. In response to receiving the incoming call, the computing device may identify or determine a message identifier of the other computing device. The message identifier is determined based at least in part on data provided with the incoming communication. The computing device may programmatically address a message to the other computing device using the message identifier determined from the incoming communication.

Abstract: A mobile terminal includes a camera configured to obtain first image information, and a receiving unit configured to receive second image information from outside. A display unit is configured to display at least one of a first image and a second image. A display control unit is configured to receive a first request for displaying the first image after the first image information is obtained by the camera, and to receive a second request for displaying the second image after the second image information is received from outside. The display control unit is configured to perform control to update a display on the display unit if the first request or the second request is received, at a predetermined updating time, which occurs at a predetermined interval.

Abstract: There is disclosed a method of routing a call in a communication system, comprising: defining a set of availability modes for at least one user, each mode including at least one identifier identifying at least one originating telephone number; defining a routing rule for each of said modes; and routing a call for the at least one user in dependence upon the routing rule associated with an active availability mode of the user and the originating telephone number of the call.

Abstract: A message relay server includes; a call state control section configured to acquire a call state data which contains identification data of telephones, which perform a speech communication call, of a plurality of telephones from a line switching server which controls the speech communication call; a call state storage section configured to store the call state data for every the speech communication call; a message relay section configured to receive a message which includes the identification data of a first telephone of the plurality of telephones, from a first client terminal of the plurality of client terminals in cooperation with the first telephone, and specify a second telephone which performs the speech communication with the first telephone based on the identification data of the first telephone which is contained in the message and the call state data; and a message storage section configured to store the message and an identification data of the second telephone which are related to each other.

Abstract: In an illustrative embodiment, methods and systems are provided for processing facsimiles. A call processing system receives a first message transmitted from a first carrier system regarding a facsimile call to a phone address. The first message includes an identifier associated with the user. The identifier is used to determine if the user is authorized to receive call processing system services. If the user is authorized, a second message is transmitted to the first carrier system, the second message indicating that the first carrier system is to connect the call to the call processing system. The call processing system is connected to the call. A facsimile is received via the call at the call processing system. Information regarding the facsimile call is provided over a network, wherein some or all of the information is displayed in a call log visually accessible by the user.

Abstract: A system (100) and method deliver audible caller identification information when standard Caller ID information can not be provided, even when a subscriber to the service has per line blocking. A service control point (106) detects the directory number to which a terminating attempt trigger is assigned and places this directory number in a parameter for transmission to a service switching point (102) using a forward_call message (206). The per line blocking function does not interfere with transmission of this parameter so that the called party's directory number can be passed for processing and call completion by the system.

Abstract: Systems and methods are disclosed for sending and receiving a message between a nonresident and a resident of a controlled environment facility that associates an identifier to the message, wherein the resident does not associate the identifier to resident created messages. The identifier my take the form of a barcode printed directly onto the message form or printed onto a detachable sticker that is affixed to the message form. Embodiments may allow the searching of a message for prohibited words, phrases, or ideas and notifying a relevant authority to the existence of such prohibited content. Embodiments may also allow a nonresident to select a delivery medium that is incompatible with the format of a message created by a resident by converting the resident created message to a message format compatible with the delivery medium.

Abstract: Described are computer-based methods and apparatuses, including computer program products, for personal service integration on a network. A personal service monitors and stores user requests for services. The stored user requests are processed to determine usage patterns. The personal service processes the usage patterns to determine future requests and/or to determine how to fulfill a request. The personal service processes the request.

Abstract: An architecture and method of voicemail based on session initiated protocol presence and location information of a callee is disclosed. A method of providing voicemail includes determining a location and a presence of a callee, and playing a customized voicemail greeting to a caller based on preferences defined by the callee and also based on at least one of the location and the presence.

Abstract: A digital notification and response system utilizes an administrator interface to transmit a message from an administrator to user contact devices having an advertising module and a customer module with translation abilities. The system comprises a dynamic information database that includes user contact data, priority information, and response data. The administrator initiates distribution of the message based upon grouping information, priority information, and the priority order. The message is transmitted through at least two industry standard protocols simultaneously to groups of user contact devices based upon priority information. Once the message is received by the user contact device, the user contact device transmits a response through the industry standard protocols back to the dynamic information database.

Abstract: A call is established between a circuit-switched network element and a packet-switched network element. A first call record is generated to record the circuit switched network element's involvement in the call, and a second call record is generated to record the packet-switched network element's involvement in the call. The first and second call records include the same internetwork call identifier to identify the call. The first and second call records are stored, e.g., in a centralized call record repository. Call records for a given call can be retrieved based on the internetwork call identifier for the given call.

Abstract: A voicemail system is capable of recording multiple personalized voicemail greetings for multiple individual potential calling parties. When a call is received by the voicemail system, the identity of the calling party is determined. This can be accomplished through caller ID information for the incoming call, or by interpreting spoken input provided by the calling party. If a personalized voicemail greeting has been established for the calling party, then the personalized voicemail greeting is played to the calling party. If no personalized voicemail greeting has been established for the calling party, a generic voicemail greeting is played to the calling party.

Abstract: A system and method deliver audible caller identification information when standard Caller ID information is invalid or cannot be provided. In one disclosed embodiment, the Caller ID information must include a valid number of digits and a valid area code. If the Caller ID information is not valid, a calling party is prompted by an announcement to provide the audible caller identification information.

Abstract: A method, system and telephone answering device for processing control scripts attached to voice messages provides a mechanism by which a caller can leave an interactive list of contact information. The scripts provide for control of a display and input responses from a keypad or other input device so that an entry on the contact information list can be activated in response to user input, thus returning the call. The list information displayed may be arbitrary textual associations with the underlying contact number. The contact information may also include e-mail addresses, so that activation of an e-mail list element will activate a text messaging service, if available. For wireless telephone devices, the method implementing the present invention may be operable at the service provider only, so that standard wireless telephones may be programmed to provide the interactive list from a provider-side interpretation of the scripts.

Abstract: A correctional facility communication system for sending an external message to an offender of a correctional facility is disclosed. The correctional facility communication system includes a messaging system and a correctional facility system coupled together with a wide area network. The messaging system is at a first location and the correctional facility system is at a second location, different from the first location. The messaging system authenticates a sender of the external message, receives the external message in electronic form at the first location, checks the external message against criteria specified by the correctional facility, determine a second location of the offender and a corresponding printer, and sends the external message to the second location for automatic printing with the corresponding printer.

Abstract: Method and apparatus for managing call requests in a communication network is described. In one example, a call request for a public identifier associated with a recipient party is received from an originating device. A set of approved calling party identifiers associated with the public identifier is identified. A calling party identifier associated with the originating device is compared with the set of approved calling party identifiers. If the calling party is approved, then: a private identifier for a recipient device is selected based on the calling party identifier, and the call request is routed to the recipient device using the private identifier. If the calling party is not approved, then: a call handling treatment associated with the public identifier may be identified, and the call request may be handled in accordance with the calling handling treatment.

Abstract: Systems and methods for announcing audio calling identification information associated with an incoming communications signal from a calling party to a wireless communications device are disclosed. The invention makes use of a translatable telephone number associated with a wireless communications device of a subscribing customer. The translatable telephone number includes a wireless telephone number of a wireless communications device and also includes an access telephone number that is associated with an access address serviced by a communications network. The wireless communications device is typically serviced by a separate wireless communications network that connects with the communications network over a communications link. The calling party dials the access telephone number and the incoming communications signal is detected, decoded, and processed to generate an audio communication by the communications network.

Abstract: A CPU of an IP telephone apparatus transmits, to an ENUM server, a message “Request the NAPTR record” corresponding to the destination terminal. The CPU also receives a message “Respond to the NAPTR information” in response to the message “Respond to the NAPTR record”. Further, the CPU automatically transmits, from a network I/F to the ENUM server, the request for the registration of information regarding the apparatus terminal when the switch is initially turned ON after the IP telephone apparatus is installed and connected to the IP network. The request for the registration is previously stored in a memory. The CPU also receives the message “Respond indicating completion of the registration” in response to the request for the registration.

Abstract: A communication device includes one or more programmable modules for receiving and selectively handling a telephone call including pre-specified caller identification information. The programmable module includes a registry of caller identification information and instructions on how to handle a particular telephone call when the telephone call includes caller identification information specified in the registry. The communication device includes several programmable modules, each configured to provide different functionality for selectively handling a telephone call. The programmable modules are inserted and removed from ports included with the communication device for providing functionality as needed. The communication device includes a web engine for configuring the programmable modules utilizing a web browser. The communication device includes functionality for announcing caller identification information to a user upon receipt of a telephone call.

Abstract: A method for providing voicemail services includes receiving a voicemail message from a calling party and intended for a called party. The method further includes identifying a name associated with the calling party and storing the name associated with the calling party with the voicemail message.

Abstract: System and method for providing customer support via Voice Over Internet Protocol (VoIP) for particular aspects of tax programs and other computer-implemented processes. Different areas of tax preparation may be identified as different modules in the tax program. After selecting a module, a user of the tax program may select a particular document or particular field on a document that the user may need assistance with. A user interface may provide one or more mechanisms whereby the user may access VoIP support targeted at the particular aspect (e.g., module, document, or field). By enabling users to select particular aspects of the tax program and to invoke VoIP support for aspects at which support is needed, embodiments may enable users to sort themselves into queues targeted at the particular aspects for which support is needed before contacting the vendor's support system.

Abstract: A system including an IP device configured to provide registration data, a Service Bureau configured to store location information of the IP device and provide routing data based on location information of the IP device, location server configured to receive registration data from the IP device, and location database configured to store location information of the IP device, wherein the location server queries the location database to determine whether the registration data matches the location information stored at the location database.

Abstract: A telecommunications system distributes text-to-speech synthesis between a telephone network and a telephone subscriber unit. The telephone network receives a telephone call from a first telephone subscriber unit over a first communication channel intended for a second telephone subscriber unit, determines that the second telephone subscriber unit subscribes to a speech-based caller identification service provided by the telephone network, converts text information, representing the caller identification of the first telephone subscriber unit into symbols, encodes the symbols to form a data stream, opens a second communication channel between the telephone network and the second telephone subscriber unit, and sends the data stream to the second telephone subscriber unit over the second communication channel.

Abstract: A system and method for managing messages, such as, but not limited to, voicemails and text messages, is presented. For example, in one embodiment, the method includes identifying a caller associated with a message for a callee. The method determines whether at least one other new message for the callee is from the caller. In response to at least one other new message for the callee is from the caller, the method groups the message with the at least one other new message.

Abstract: Call flow information can build ‘intent’ into call flows having a series of intended steps and one or more alternative steps for selected intended steps. Users can advance in the call flow based on any response other than one or more alternative valid responses for the one intended step that lead in the call flow to one or more alternative steps to the one intended step because every action in the call flow motivates the user to follow the predetermined ordering. A user can proceed from a first intended step in the series of intended steps to a second intended step in the series of intended steps based on a user's response or information known or discovered about the user.

Abstract: An embodiment of a method, system, and apparatus for acknowledging an incoming call includes receiving an incoming call request addressed to a first communication device from a second communication device, and forwarding the incoming call request to the first communication device. The method further includes receiving an acknowledgment indication from the first communication device that the incoming call request has been received by a user of the first communication device. The method still further includes connecting a call between the second communication device and a media server in response to receiving the acknowledgment indication. In at least one embodiment, the media server is configured to play an acknowledgment voice message to the second communication device. A further embodiment includes sending a reminder message to the first communication device if the user of the first communication device has not initiated a return call to the second communication device within a predetermined time period.

Abstract: A method of providing telecommunication service includes receiving caller identification information associated with a call to a communication device and determining whether the caller identification information corresponds to any of a plurality of stored identifiers, each stored identifier associated with audio data. The method further includes transmitting, in response to determining that the caller identification information corresponds to a stored identifier, audio data associated with the corresponding stored identifier to the communication device.

Abstract: Generating a series of digits corresponding to a personal identification number (PIN) of a user for unified messaging access to personal information management (PIM) data. Data involved in the generation of the series of digits along with the series of digits are stored for subsequent use during authentication of the user and PIN updates.

Abstract: The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and under what conditions. An incoming call is forwarded to a call management system that asks the caller to leave a voice message. The call management system selectively couples the call to a POTS line or a VoIP-capable device so that the user can listen to the incoming message and thereby screen the incoming call. Based on the screening, the user can instruct the call management system to connect the caller to the user.

Abstract: A computer/telephony integrated single-point-of-contact system (CISS) enabling a user to contact another using multiple devices with a single contact attempt is disclosed. A plurality of computer programs residing in a computer use a subscriber database, authorization database, priority list database, and device attributes database to determine how to respond to a request to contact a subscriber. If the request is an emergency, the computer repeatedly contacts all of the subscriber's devices until a response is received. Otherwise, the computer contacts the subscriber's devices in a sequential order determined by the subscriber. The computer can also delete redundant un-received messages from a subscriber's devices and create a real-time connection between the requester and the subscriber, if it is technically possible, at the subscriber's request.

Abstract: A method and system of an embodiment may include receiving at least a portion of a call recording request at a voice response unit, identifying a call received at the voice response unit as a call matching one or more parameters of the call recording request, and utilizing available digital signal processing resources of the voice response unit to record one or more specified portions of the call.

Abstract: The automated dissemination of information in response to a telephone call is disclosed. When a call is received, the call can be forwarded to a third party, such as an emergency service provider. Data and/or audio information associated with the call can be automatically transmitted to one or more recipients.

Abstract: A cellular telephone system is provided with a process and apparatus for screening an incoming call. The process is carried out by, and the apparatus comprises, a service provider (20) and a mobile station (30). The mobile station (30) answers the incoming call and places the call on hold. The mobile station (30) connects to the service provider (20) and places the service provider (20) and the incoming caller on multi-party hold. The mobile station (30) then signals the service provider (20) to begin screening the call. In response, the service provider (20) prompts the incoming caller for the incoming caller's identification and then communicates this information to the mobile station (30). Based on this information, the mobile station (30) can elect to accept or reject the incoming call.

Abstract: A method for providing voicemail services includes receiving a voicemail message from a calling party and intended for a called party. The method further includes identifying a name associated with the calling party and storing the name associated with the calling party with the voicemail message.

Abstract: A system and method for providing integrated telephony and Internet services is described. An embodiment of the present invention comprises passively collecting incoming and/or outgoing call information from communications links communicatively coupled to a first party. The call information is extracted and customer information, such as demographic information, is retrieved. The customer information may be, for example, retrieved from a data provider or may have been previously collected or gathered. Thereafter, reports, charts, graphs, maps, and the like may be made available. In an embodiment, the reports, charts, graphs, maps, and the like are made available via a network such as the Internet.

Abstract: A telecommunications device includes a voice dialer and a text-to-speech engine. The text-to-speech engine is configured to convert at least a portion of a user contact list information to speech and the voice dialer is configured to receive an audio input and perform a voice recognition, comparing said audio input to converted user contact list information.

Abstract: Embodiments of a system and method for providing a personalized greeting to a caller include receiving an incoming call by a first communication device from caller using a second communication device. The first communication device is located at a customer premise location. The method further includes entering an off-hook mode by the first communication device and determining a caller identity associated with the second communication device. The method still further includes determining if the caller identity matches a pre-assigned caller identifier from a pre-assigned caller list, and playing an outgoing message associated with the pre-assigned caller identifier if the caller identity matches the pre-assigned caller identifier from the pre-assigned caller list.

Abstract: Apparatus and systems for recording Call ID data and transmitting the Caller ID data to remote telecommunications devices on demand, to fully or partially automate the dialing process for remotely calling back a message sender.

Abstract: A system and method for providing customized announcements to callers based on the called party telephone number and the calling party telephone number. The system comprises a server system and a messaging system. The server system detects that a customized announcement is to be delivered and the messaging system delivers the announcement to the caller. The customized announcements may be provided in conjunction with voicemail systems or other services for processing calls when a called party is not available. In a preferred embodiment the customized announcements are provided via a service node in an advanced intelligent network.