Abstract: A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

Abstract: Disclosed herein are methods relating to embodiments of a real-time texting system which approximates elements of in person conversation. The real-time texting system may include features relating to conveying nuance, visualizing interruptions, and visualizing silences and the passage of time.

Abstract: A method and system for identifying an unwanted caller using a call answering system. The method comprises receiving, by a call records server, information about callers from a plurality of telephony devices and one or more phone number data sources, classifying, by the call records server, one or more of the callers as either wanted or unwanted callers based on the received information, and storing, by the call records server, the received information and the classification of the one or more of the callers into a directory. The method further comprises identifying, by a call answering server, that a call from a given caller from a phone number to a receiving telephony device is from an unwanted caller by searching the directory, and handling, by the call answering server, the call from the given caller according to one or more preferences of the user, the one or more preferences including rejecting the call from the receiving telephony device, playing a recorded message, and disposing of the call.

Abstract: A method for automatic transmission of status information from a first communications terminal set up for speech communication to a second communications terminal set up for text communication is provided. The speech communication between communications terminals is processed over a speech communications server and the text communication between communications terminals over a text communications server. The speech communications server and the text communications server exchange messages over at least one converter device. The status information will be transmitted from the first communications terminal over the speech communications server, the converter device, and the text communications server to the second communications terminal.

Abstract: The present disclosure relates to systems, non-transitory computer-readable media, and methods for utilizing a digital permission mapping model to dynamically map entity members to digital survey resource permission roles based on metadata corresponding to the entity members. In particular, in one or more embodiments, the disclosed systems implement permissions based on identification of various resource classes and attribute values corresponding to the digital resources. The disclosed systems can compare survey resource classes, survey attribute categories, and attribute values of requested digital survey resources to the resource permission role of a requesting entity member. The disclosed systems can manage the digital content based on the digital survey resource permission role and these determined comparisons.

Abstract: A queue system for a lavatory of an aircraft can include an infotainment system configured to receive a user input and to output a request to use the lavatory associated with a seat or occupant, and a queue module operatively connected to the infotainment system. The queue module can be configured to receive the request from the infotainment system and to create and/or modify a virtual lavatory queue based on a request hierarchy of the request to position the request in the virtual lavatory queue, and output a vacancy indicator signal to the infotainment system when the request is at a front of the virtual lavatory queue. The infotainment system can be configured to receive the vacancy indicator signal and display an indication to indicate to a user of the infotainment system that it is the user's turn in the queue.

Abstract: A system and method for efficient use of zones in a storage system. The method includes: building a frontier set comprising one or more zones of one or more storage devices for writing to; writing data to at least one zone of the one or more zones included in the frontier set; and during a bootup sequence: accessing a frontier set list to identify the one or more zones in the frontier set; and scanning the one or more zones to identify the at least one zone that data was written to.

Abstract: A system and method for maintaining a grey list for controlling incoming calls from numbers on a telephone network. Information associated with previous calls received by the telephone is stored in the form of a grey list. The stored information includes an indication of whether each of the previously received calls passed a previous challenge. Based on the stored information, when an incoming call is received, a determination is made whether the incoming call corresponds to a call that passed a previous challenge. The incoming call connected to the telephone if the stored information indicates that the incoming call previously passed a challenge. An action is taken if the stored information does not indicate that the incoming call previously passed the challenge. The action may include blocking the call, allowing the call or providing a current challenge to the call.

Abstract: Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.

Abstract: A flexible access control for a plurality of terminal apparatuses in a physically-secured area is realized. An information processing apparatus includes a first acquisition unit configured to acquire a result of authentication performed when a specific user enters a target work room, a second acquisition unit configured to acquire a monitoring result obtained by periodically monitoring a staying state of the specific user in a work area including a target work terminal in the target work room, and an access control unit configured to permit access to the target work terminal when a first condition is satisfied, the first condition being a condition that the monitoring result indicates that the specific user stays in the work area after he/she is permitted to enter the target work room based on the authentication result.

Abstract: An apparatus, system, method, and program product are disclosed for sending messages to an unavailable device. The apparatus includes a status module that determines that a recipient device for a message is unavailable to receive the message. The apparatus includes a message module that sends the message to an intermediate device for storage until the recipient device is available to receive the message in response to determining that the recipient device is unavailable to receive the message. The apparatus includes a notification module that sends a notification to the recipient device that the message is available to access from the intermediate device.

Abstract: Methods and systems are disclosed that allow entities set up and send targeted calls and other communications over a network.

Abstract: Embodiments include a system, method, and computer program product that authenticates a caller using calling party information. In an embodiment, an authentication device receives the call request and associated calling party information that includes a calling party number. The authentication device retrieves parameters associated with the calling party number, where a retrieved parameter is a number of accounts linked to the calling party number. The authentication device determines whether the number of accounts is between one and a threshold value, inclusive, and verifies that the call request originates from a location or a device associated with the calling party number. Based on the verifying and determining, the authentication device generates an authentication result that indicates whether the calling party number is authenticated.

Abstract: The method for processing data of Bluetooth speaker includes: running a first program firmware before the Bluetooth speaker is awakened; awakening the Bluetooth speaker after detecting wake-up information by the first program firmware, and caching received speech data by the first program firmware; establishing connection with a terminal device, and transmitting the speech data to the terminal device; and switching from the first program firmware to the second program firmware for operation if a request for re-establishing connection from the terminal device is received after current connection with the terminal device is disconnected, and receiving speech data fed back by the terminal device through the second program firmware, and playing the speech data fed back by the terminal device. The present application can increase the space for storing speech data when the size of the storage space of a system is fixed, thereby caching more speech data.

Abstract: Systems and methods for preventing a robocall from leaving a voicemail are described. When an incoming call without a history information header (HIH) destined for a subscriber is detected, the incoming call is prevented from leaving a voicemail if the subscriber does not answer the incoming call. If the incoming call has the HIH, additional determination process based on a visited network address of the subscriber is performed to determine whether the incoming call is to be prevented from leaving a voicemail.

Abstract: Systems and methods are disclosed herein for automatic subscription-based ordering of product components. During display of media content, the system receives a voice input and determines that the voice input indicates interest in a product. The system identifies the components required to create the product and identifies a subscription to an automated shopping service. Upon identifying the subscription, the system determines whether required components are available via the automated shopping service. Further, the system excludes components that were previously purchased via the automated shopping service, and the system automatically places an order through the automated shopping service for the remaining components.

Abstract: A computer-implemented method and system for enabling network communication using common search queries and sponsored chat links is disclosed. Various embodiments relate to a computer-implemented system and method for receiving a sponsored concept from a sponsoring company, receiving a search query from a user, determining if the sponsored concept and the user search query fit within match criteria, generating for the user, if the sponsored concept and the user search query fit within match criteria, a link enabling the user to initiate a private conversation between the user and an agent of the sponsoring company, the link being a user interface element that can be activated by the user, the private conversation being accessible only to the user and the agent of the sponsoring company, and initiating a private conversation between the user and the agent of the sponsoring company upon activation of the link.

Abstract: A computer-implemented method controls communication channels in a communication network used for an electronic meeting. One or more processors collect a set of participant data related to a set of participants of an electronic meeting. One or more processors ascertain one or more sets of predicted sub-topics of the electronic meeting and then determine, based on the set of participant data and the one or more sets of predicted sub-topics, a set of leader readiness factors that identifies participants that are best qualified to lead the electronic meeting when particular sub-topics arise during the electronic meeting. In response to detecting that the particular sub-topic has arisen during the electronic meeting, a hardware communication controller opens a communication channel on the communication network that is dedicated for use by a best qualified participant to transmit information to other participants of the electronic meeting.

Abstract: Calls initiated from disconnected phone numbers and calls initiated from phone numbers that initiate calls to disconnected numbers can be indicative of robocalls. Disconnected numbers and phone numbers that have initiated calls to disconnected numbers are identified and assigned a robocall score that indicates a likelihood that a call initiated from that number is a robocall. A communication network that subscribes to a robocall detection service can request a robocall score associated with an originating number associated with a received call, and then handle the call according to the robocall score.

Abstract: A system, methodologies and components of an inventive Mobile Engagement Platform enable cross channel transaction processing, authentication, tokenization, security, and data aggregation.

Abstract: There is disclosed herein a method and system for communicating over a telecommunications network between a service provider and one or more users, wherein the service provider can have access to multiple distinct addresses in the telecommunications network and each user is identified by an address, more specifically where a first message can be sent over at least a portion of the telecommunications network to a user's address and based on a response from the user determining the message to which the response is a reply to.

Abstract: Systems and methods are provided for recording and validating modifications to a secured container. Modifications to the secured container by trusted parties are logged. The log may be maintained in a secured memory of an IHS (Information Handling System) and may be periodically validated. Each logged modification specifies a timestamp of the modification and the digital watermark assigned to the trusted party making the modification. Upon completing modifications, the secured container is sealed by imprinting the first digital watermark and the first timestamp at locations in the secured container specified by a watermarking algorithm assigned to the trusted party making the modification. Additional modifications may be serially watermarked on the secured container according the watermarking algorithm of the trusted party making each modification. The secured container is unsealed by re-applying each of the watermarking algorithms in reverse order.

Abstract: A real-time messaging platform and method are disclosed which suggests messages and accounts from the real-time messaging platform.

Abstract: The invention relates to a method and system for booking reservations in a booking system and synchronizing bookings among several booking systems. The system comprises at least one booking system; at least one service provider; a mediator service; a client, and at least one client terminal device that can be a mobile device and that includes a dialogue. The client uses the dialogue to enter information into the system and the mediator receives inquiries and answers from the at least one booking system, the at least one service provider, and the at least one client. The mediator transfers and adapts information between them. The method and system are particularly suited for use with mobile phone users by Small Message Service messages.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

Abstract: Information associated with a controlled-environment facility resident communications and/or data device, such as device location within the controlled-environment facility, may be used to determine whether the resident device is approved for two-way video visitation or restricted to on-way video visitation. Video visitation may be initiated and voice and video captured and streamed by a non-resident communications and/or data device, as well as voice and/or video captured and streamed by the resident device, is received by a controlled-environment facility electronic communications management system. Voice and video captured at the non-resident device is transmitted to the resident device and, if the resident device is permitted two-way video visitation, voice and video captured by the resident device is transmitted to the non-resident device, if the resident device is restricted to one-way video visitation, only voice is transmitted to the non-resident device.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

Abstract: Provided is an automated interpretation method, apparatus, and system. The automated interpretation method includes encoding a voice signal in a first language to generate a first feature vector, decoding the first feature vector to generate a first language sentence in the first language, encoding the first language sentence to generate a second feature vector with respect to a second language, decoding the second feature vector to generate a second language sentence in the second language, controlling a generating of a candidate sentence list based on any one or any combination of the first feature vector, the first language sentence, the second feature vector, and the second language sentence, and selecting, from the candidate sentence list, a final second language sentence as a translation of the voice signal.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

Abstract: A system and method for automating the process of renewing prescriptions on behalf of patients using machine navigation of Interactive Voice Response (IVR) trees used for the refilling of prescriptions used by most local pharmacies.

Abstract: Systems and methods are described herein for analyzing messages and other information provided in relation to a web communication, a mobile application communication session, a phone communication, or another type of communication. For example, a system and method are provided for initiating a text message communication session between an agent and a user. A two-way communication session may be facilitated between the user and the agent. A mobile telephone number disclosed by the user during the two-way communication session may be detected, and a text message communication session between the user and the agent may be initiated if a mobile telephone number was detected. Availability status associated with a provider of items or services may also be analyzed to determine an agent for communicating with the user.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

Abstract: The systems and methods of the invention provide a notification system that analyzes the state of the user to deliver notifications when the user is anticipated to be both cognitively receptive AND able to act upon external stimuli. In accord with at least one aspect, the system assesses the context (of a user) by interpreting the user and surroundings in order to reach a general state of the user. In a technically efficient manner—utilizing different levels of processing in conjunction with leveraging previously performed processing through queuing results of such processing—the system provides the ability to reduce scenarios in which missed or inappropriate notifications occur. The systems and methods of the invention perform processing, in a technically efficient manner, to assess data input from sensors (in the real-world environment in which a user exists) and responsively generate appropriate notifications or other communications that are output to a user or a person associated with the user.

Abstract: The invention relates to a method and system for booking reservations in a booking system and synchronizing bookings among several booking systems. The system comprises at least one booking system; at least one service provider; a mediator service; a client, and at least one client terminal device that can be a mobile device and that includes a dialogue. The client uses the dialogue to enter information into the system and the mediator receives inquiries and answers from the at least one booking system, the at least one service provider, and the at least one client. The mediator transfers and adapts information between them. The method and system are particularly suited for use with mobile phone users by Small Message Service messages.

Abstract: A first electronic apparatus is provided including a communicator configured to communicate with at least one among a plurality of electronic apparatuses respectively assigned with main resource identifiers for identifying the apparatuses over a network and a controller configured to assign a sub resource identifier, which corresponds to a main resource identifier of a second electronic apparatus and has a smaller unit size than the main resource identifier, to the second electronic apparatus, transmit the assigned sub resource identifier to the second electronic apparatus which the second electronic apparatus stores, use the assigned sub resource identifier of the second electronic apparatus to request communication with the second electronic apparatus, begin communication with the second electronic apparatus if the second electronic apparatus responds to the request for communication, and perform an operation of the second electronic apparatus based on a command from the first electronic apparatus.

Abstract: The invention relates to a method and system for booking reservations in a booking system and synchronizing bookings among several booking systems. The system comprises at least one booking system; at least one service provider; a mediator service; a client, and at least one client terminal device that can be a mobile device and that includes a dialogue. The client uses the dialogue to enter information into the system and the mediator receives inquiries and answers from the at least one booking system, the at least one service provider, and the at least one client. The mediator transfers and adapts information between them. The method and system are particularly suited for use with mobile phone users by Small Message Service messages.

Abstract: The subject of the present invention is a method for managing the reception of a telephone call signal on a communication terminal, with a view to the establishment of a telephone link, said telephone link being established by way of a server, said called communication terminal being able to receive the telephone call signal according to at least two modes, comprising a “voice” mode, in which the telephone link between the called communication terminal and the server is ensured by way of a telephone communication network, and a “data” mode, in which the telephone link between the called communication terminal and the server is ensured by way of a network for data communication according to a “Voice over IP” technology, said method comprising the direct selection, by the user of the method, of the mode of establishment of the telephone link. The method comprising the allocating by a call server of a temporary number to the calling communication terminal.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

Abstract: Calls initiated from disconnected phone numbers and calls initiated from phone numbers that initiate calls to disconnected numbers can be indicative of robocalls. Disconnected numbers and phone numbers that have initiated calls to disconnected numbers are identified and assigned a robocall score that indicates a likelihood that a call initiated from that number is a robocall. A communication network that subscribes to a robocall detection service can request a robocall score associated with an originating number associated with a received call, and then handle the call according to the robocall score.

Abstract: Converting intermediate document data representing document text derived from data in an image data format into a semantically-meaningful tagged text data format may be provided. Intermediate document data derived from document image data may be imputed. The intermediate document data may comprise character data corresponding to characters in the document and attribute data corresponding to one or more attributes of characters in the document. The intermediate document data may then be processed according to attribute-dependent rules. Tagged text input data may be generated comprising tagged section of the document text. The tags may define semantically meaningful portions of the text determined according to the attribute data.

Abstract: A system and method for maintaining a grey list for controlling incoming calls from numbers on a telephone network. Information associated with previous calls received by the telephone is stored in the form of a grey list. The stored information includes an indication of whether each of the previously received calls passed a previous challenge. Based on the stored information, when an incoming call is received, a determination is made whether the incoming call corresponds to a call that passed a previous challenge. The incoming call connected to the telephone if the stored information indicates that the incoming call previously passed a challenge. An action is taken if the stored information does not indicate that the incoming call previously passed the challenge. The action may include blocking the call, allowing the call or providing a current challenge to the call.

Abstract: Techniques are disclosed for managing inbound voice messages in a communication system that includes communication devices and a communication server. A communication device receives an inbound voice message that is associated with a voice message temporal mode that includes a message mode and a live mode. The communication device may then determine the voice message temporal mode for the inbound voice message as well as a device temporal mode associated with the receiving communication device. The device temporal mode also includes a message mode and a live mode. When the voice message temporal mode is determined to be message mode, the communication device may provide a message received notification on the receiving communication device. When the device temporal mode is determined to be message mode, the communication device may provide a message received notification on the receiving communication device regardless of the voice message temporal mode.

Abstract: A Mobile Voice Self Service (MVSS) system that may include an MVSS mobile device and a client system. The system may be used to provide passive outdial support for a mobile device via WAP Push of an MVSS URL. The MVSS mobile device may have various local applications such as a bootstrap application and an outdial application. The client system may include an application server to deliver an MVSS file to the MVSS mobile device.

Abstract: A proxy framework communicatively connected to source systems and backend systems can intercept a call from a client device to a legacy backend system, interprets the call, and determines whether an account associated with the client device has migrated to an information exchange platform. If so, the proxy framework can direct the call to a native backend system that is native to the information exchange platform, instead of the legacy backend system. If not, the call is forwarded to the legacy backend system.

Abstract: A root-node is coupled to each of multiple leaf-nodes directly or via one or more relay-nodes in a hierarchical topology. A processor in a relay-node holds, in a queue, a first instruction storing first data obtained by performing a predetermined operation using second data received from downstream-nodes, which are directly coupled to the relay-node and positioned on a leaf-node side of the relay-node in the hierarchical topology. A downstream-node generates a second instruction including the second data held in the downstream-node, and transmits the generated second instruction to the relay-node. A network interface card of the relay-node performs the predetermined operation by using the first data stored in the first instruction in the queue, and the second data included in the second instruction. The root-node performs the predetermined operation by using a result of at least one relay-node directly coupled to the root-node and having performed the predetermined operation.

Abstract: Embodiments of the invention relate to correlation of physiological data from two or more sources in real-time. As data is gathered from one or more remote physiological sensors, evaluation of associated physiological data takes place in real-time. The sensor data is correlated with other forms of data including objective physiological data, subjective physiological data, cognitive data, and/or quantitative input for multi-variate data analytics to assess and correlate the data. Alerts are generated, applications are activated, and windows are created to support the correlation and associated communication.

Abstract: Access to calendar data indicating the state of time blocks is varied according to visibility conditions associated with at least some of the time blocks. Parameters for a meeting are used to determine a state in which to indicate a block of time, which may conflict with the meeting. The state may be either an occupied or unoccupied state.

Abstract: A Mobile Voice Self Service (MVSS) system that may include an MVSS mobile device and a client system. The system may be used to provide passive outdial support for a mobile device via WAP Push of an MVSS URL. The MVSS mobile device may have various local applications such as a bootstrap application and an outdial application. The client system may include an application server to deliver an MVSS file to the MVSS mobile device.

Abstract: An electronic device providing a message service includes: a communication unit configured to exchange a message with another device; a display configured to display a message received from the another device, a message input by the electronic device, and at least one response message generated by the electronic device, all together on a message service screen of the display; and a processor configured to determine whether the received message includes an inquiry, and provide at least one piece of recommended content based on the inquiry in response to the received message being determined as including the inquiry, and transmit the at least one response message comprising the at least one piece of recommended content to the other device.